Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
The service is for my Mom, so whenever she gets into a situation where she cannot help herself, she activates the device. They get back to my Mom within seconds and they take care of it right away. I'm completely satisfied.
We got it for my mother. We're close enough, and she's healthy enough, that she hasn't had tot use it, she just wears the bracelet. She does need to test it again, but she has been doing fine. As for customer service, they have been good. Every time I had a question and call them, I got a really good response right away. When we do test the system it works well and it's very responsive. I'm glad it's here.
My mother has used it when she fell at her house. She pushed the button and the emergency crew was there immediately. They check up with you and make sure that everything is working fine. If you push the button and you need them, they're right there. The device is easy to use, the necklace is very convenient, and she can wear it just fine. It has made me feel comfortable with my parents being home alone. I know that they have access to help any time.
My mother hasn't had to use it yet, though there were a couple of times that it went off when she didn't need it. The only thing is that I wish that the bracelet or the necklace were made a little better. My mom actually has the watch and I guess it's pretty easy to use and it serves the purpose.
We got it for my mother and she actually used it 3 months ago. Her aide wasn't with her that day when she blacked out, fell, and broke her hip. She couldn't move, so she hit the panic button and they contacted me and 911. They've been fantastic and very prompt. It was god send when they sent that ambulance there.
I got it because Kaiser recommended that for their patients. I thought that, since they did that, the product was probably really good. I haven't had to use it, but I call once a month or so to make sure it's working. Every time I've called them, they've been very nice, polite, and friendly. It gives me peace of mind and makes me feel like I'm secure.
The service came from my health plan with Kaiser. They had everything I needed, so I went with them. I don't use it everyday, but I've fallen outside of my house. The only problem when that happened was that they called my contacts first before they called the ambulance. I had to press it again, you know, my kids and my contacts were all busy, so I laid there for quite a while. Other than that, they took care of me. I'd like them to get my lost box back at me though.
The person that uses it in the house has been able to use it twice without problems. They had an immediate response, no wait time or anything. They just got a call right back and contacted the appropriate people. The device is easy to use and the person that uses it is comfortable with it.
My grandma had to use it once when she was very sick. She fell and that was a lifesaver for her. It has definitely been very handy and they have been immediately helpful. Everyone in customer service has been very friendly, and they do everything they say they're gonna do. It has allowed her to stay home alone for longer and be independent.
I haven't had to use it yet, but I've set it off accidentally. Within a few seconds I receive a response from them and the police department. They always ask me if I'm alright and if I need help. They do a very good job at handling anything that I have problems with, and they're very quick too.
My aunt is 88 years old and she's all by herself. She has fallen at night a couple of times and she has had to activate it. They always come and help her get back up. I haven't had to deal with customer service other than when she activates the alarm and they call me. It seems to work fine, and the service is good. The only thing is that she has had the same device with the same battery for 2 years, and since she doesn't test it I don't know if it still works. But other than that it gives me peace of mind and gives my aunt safety. They are very dependable and they seem to be doing a good job.
I can't speak much for my mother, who is the one using it. I ordered the thing for her because she lives in Canada and she got it. She has used the service before when she fell. She pressed the button and had a squad come out and help her when she couldn't reach her phone. They all seem to be very responsive, helpful, and pleasant on the phone. We don't have to wait a long time to talk to them, and most of the time they answer my questions right away.
Dorothy W Webb
I chose them at first because they were the most considerate and helpful. I haven't had to use them yet, thank goodness, but it's good to know that they're there for me. We have tested the device on different rooms to check the range of the device. It has worked alright and they were all very helpful.
I haven't used it much, but I've accidentally set it off a couple of times. I got a response right away, so I'd have to say that their response is very good.
The service was recommended by a friend. I haven't had an emergency when I needed to use it, but if I push the button they'll answer me immediately. They have been very courteous and do things quickly and properly. The service works fine.
They're very quick to respond and they call the family. It works effectively.
I have an elderly mother who's 94, and I'm a football couch. Since I'm in and out of the house, I wanted to make sure that she could be taken care of even when I'm not in the house. It's pretty good.
I've gotten a lot of good use out of my machine. I've had it for about 5 or 6 months and I think I've used it about 4 or 5 times, but I've never been on the floor for 68 hours and that's quite remarkable. Usually I just wear the device around my neck, take it off to charge it and that's it. When I do fall, it's nice that you can push a button and they'll call the ambulance, my wife, or someone who can help me. The people who answer the phone are always kind. They call you by your name, ask you if there's anything wrong, and they are always there for me. It doesn't matter if it's 2 o'clock in the morning. I found myself on the floor at that time once. I had gotten up to get some water and take my medicine. I fell and tried to yell for my wife, but I didn't want to wake the whole house so I just called the person with the device and the operator that responded called my wife. Otherwise I would've had to lay on the floor all night. It was quite comforting to have something that I could use to communicate with them. I think that the basic design of the system is a lot better than what it was before. I've had no disappointments of any type since I've got it. Sometimes it does take longer to get a hold of someone, but after 5 or 6 second they're always there.
My husband did a lot of research and LifeStation seemed to be the best for what we needed. It's pretty easy for my father in law to use it, and he keeps it with him. One time he got really ill and had to use the device to call us. They were able to send out an ambulance and my sister in law was called about it. It all went the way it was supposed to. They seem to be very coordinated and knew what they were doing.
I got it for my mother because I liked some of the special features they have. Since we got it, she hasn't had an emergency that requires her to use it, but it's there if she needs it. I think it's very well designed and that they are a good company.
Frank Mc Coy
The device is for my Mom, she's 88 years old and very unstable. She has fallen a couple of times and has been able to push the button and contact them. Since she's in assisted living, they contact the nurse station who goes and checks on her. They also contact me to let me know something happened. Every time she falls she has been able to push the button and alert someone. So far we're very satisfied, but I think there's still room for improvement. I'm not sure where, but I'm sure they can.
LifeStation saved my life once. I dislocated my hip in my bathroom, and both my cellphone and land line were out f reach. I couldn't move at all, it was really painful, so I pressed the thing on my wrist and they called me. Even though my television was on, I heard them calling and they were able to hear me too. If I hadn't had that thing, I would literally have died of starvation. I would've been on the bathroom floor for 4-5 days and no one would've been able to hear me. It's a lifesaver. The only problem I ever had with them was after I moved into a different apartment. I had to reset it and I tried to do it over the phone. I called them twice, both times taking 40 minutes without solving the issue. A computer expert came by and he fixed that in 10 seconds. Other than that, it has been a blessing.
Lifestation is the best of the best and a definite Life Saver. My loved one would have died if it had not been for there quick response to a bad fall by my loved one. Thank you so much!
Advertised as $25.95 a month, was charged $371 for a year which is $30.91 a month. Call was placed to return product due to life changes and was informed could not be returned for credit. Decided I had to keep it and requested a necklace to use in daytime and I would keep bracelet. Was told $60 would be credited to my card and a necklace would be sent to me. Neither happened. I decided to return the machine anyway. After providing this info to caller, company returned money that was for the time that I did not keep the product.
Very dependable,they go out of the way to answer any questions, I believe they will there for my mom if ever needed.
responsive whenever something goes wrong with the equipment
A. Gary Dielissen
Response has been excellent, monthly rate is fair , like the GPS system available, easy to set up and use.
very responsive with easy to use information and device - except hide a key lock is difficult to open. Haven't been using it.
Response time is WAY too slow. The phone will "ring" about 4 times (I'm told it's looking for a signal with those rings), then another 7 or 8 rings before a human answers! I could be dying by then. I'm very disappointed with the time involved. The only reason I'm keeping the system and not depending on calling 911 myself.....is because the LifeStation works away from my home and I probably wouldn't have my phone with me.
It gives me comfort to know that my grandmother is safe. Her machine is tested every month and it makes her feel safe.
rEACH IS NOT AS FAR AS IT SAYS
Don't know a name
Attentive customer service, peace of mind for me and my family
The only concern I have is that my husband might not have the presence of mind to turn on the mobile device and wait to hit the button.
Button is extremely sensitive and my mom sets it off when moving it.
They have excellent Customer service
I wear it all the time and I feel good that I have it because I'm kind of unsteady on my legs. I fell at the store and I needed to be checked out. I called and it took a long time for it to get through before anybody answered to see if I was okay, I didn't appreciate that too much. However, they were kind and thorough and wanted to know what happened. They sent somebody else right away, an ambulance came out pretty fast after they answered, but like I said it took a long time for them to answer.
There's been a couple of times when I accidentally pushed the button when I was up against the table eating, but they responded quickly at that time. Thank goodness we've not actually had to use it in an emergency yet. It had everything that we needed plus the price was right and there was no need to sign a contract. We're very happy with it.
We haven't had to use it yet, however, we have used it for tests once a month. Their representatives are very helpful, attentive and always taking care of my mother.
The representative, they were pretty clear and outgoing right from the day one. However, I only needed a short range not the GPS type operation. I wanted a short range but it seems that when I was looking over the others they provided the best one of that time
It takes too long for them to answer and I have only used it for test it.
They're very trustworthy and I've been very happy with it.
I don't really wear it, I don't take it with me. The only thing I do is if I take a shower I take it in the bathroom and I put a hook in the shower and I hang it there so then in case I would fall in the tub or somewhere in the bathroom I would have it available. I don't have a problem with mobility and I don't even need this any longer.
We decided to go with LifeStation because of the service you offered and the good price.
It's affordable. I've tested it every month and they haven't failed me. I have tried everything they gave me, the whole unit, the necklace and the bracelet. I have an aneurysm growing in my belly, and it's there in case this thing decided something that's not supposed to. The only thing is that it takes a little bit of time when they get there but as soon as they do, the first thing they do is call for you. I just feel safer and I'm pleased with it.
I wear it around my neck and I hope nothing happens. It's actually too sensitive. It goes off when I go to bed and if I roll on it or something like that then it goes off and it gets annoying to be honest.
Speaking with LifeStation was always a positive experience. Naturally I would choose the cheaper but you know if you wanna have a mobile unit that's working everywhere you go then you got to pay the price.
I haven't really had to use it for an emergency yet but I use it. I checked it to make sure it works, to know it's working. Every-time I call them they're right there.
Greta & John
Their representatives answered all of my questions. They have a monthly fee instead of a yearly one, and I really like that.
Their representatives are very helpful and courteous. They are very trustworthy.
I'm glad I have Life Station, the price is great and their customer service is very good, I'm just real pleased, I feel safe with if and thankfully I haven't ever used it.