Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous Madison, WI

System has worked appropriately, customer service has been responsive when contacted.

6 years ago

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Darlene Applegate-Wilson Roselyn Freeman Diberville, MS

We have been pleased with the service. The cost is very affordable also.

6 years ago

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Steven Twin Falls, ID

we've only tested the system, but the representatives have always been very courteous and quick to respond.

6 years ago

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Nancy Syracuse, IN

The representatives are very nice, and I use my devices every day.

6 years ago

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Irene Lindsborg, KS

They need to have a device that can be hooked to a gold or sterling necklace. These ropes or tapes that they use are vain, and we don't wear those unless they're pretty.

6 years ago

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Larry Maes Port Orchard, WA

Beware... Awful refund policy! Put Lifestation in same category as phone and cable providers. Customer for many years and prepaid quarterly to save money. Returned unit per there instructions (at great expense) halfway through the billing cycle and expected to receive some credit. Was told because I choose quarterly billing that was discounted, I was not eligible for ANY type of refund. Again, awful policy especially being a long time customer and extremely disappointed!

4 years ago

Reply from LifeStation

We are sorry to hear about the difficulty you had trying to get a refund for your service.

We want to thank for taking the time to speak to us regarding your refund and things will be processed some time this week.

Thank you for choosing LifeStation!

Mar. 18th, 2020

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Kathy Madden-Bentle Fernley, NV

I ordered this equipment for my 90 yr old mother. She received three (3) non-working units and all they did was trouble shoot making her to all the trouble shooting. She received 3 units each one to replace the last and none of them would work after they were charged for the allotted time. For $44.95 I would also expect better customer service (cs) from this company that claims to have excellent service. They have lousy cs and will not have my business any longer.

4 years ago

Reply from LifeStation

Thank you for your feedback Kathy.

We are glad that we were able to speak to you regarding the cancellation of your service.

Feb. 26th, 2020

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Joe Campbell, CA

We are very pleased with lifestation. Easy to wear and good volume when it talks to you. My husband feels very safe with this around his neck.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Joe!

Jan. 10th, 2020

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Sandy Rogers, AR

I have used LifeStation for about six months and have had no problems. The price is good for the service and I am happy with LifeStation.

4 years ago

Reply from LifeStation

Thank you for the review Sandy!

Jan. 8th, 2020

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Louise Goldsmith Concord, CA

When I pushed the button by mistake there was someone on the line immediately. That is the only time I have had contact.

4 years ago

Reply from LifeStation

Thanks for the review Louise!

Jan. 8th, 2020

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Lee M Collegeville, PA

Fast response time. Easy to use. Light weight pendant with microphone. Talk into it. No need to be in room with base station.

4 years ago

Reply from LifeStation

Thanks for the review Lee!

Jan. 8th, 2020

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Devonna Roseburg, OR

The agent I spoke with was professional, helpful and caring. He explained the system and answered all my questions.. And he was never pushy. All of which I appreciated.

4 years ago

Reply from LifeStation

Thank you for the review Devonna!

Oct. 21st, 2019

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STEVE CITRON Waldwick, NJ

excellent, it is doing exactly what was described by the sales associate. it was used already and proved to be reliable.

4 years ago

Reply from LifeStation

Thanks Steve!

Sep. 13th, 2019

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Lucille Adler Montgomery, AL

I accidentally bumped the pendant and a voice came on asking if I was OK. Polite, and good service. I feel confident with Life Station.

4 years ago

Reply from LifeStation

Thank you for your review Lucille!

Sep. 13th, 2019

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James E Brill Racine, WI

I have only used it for the test call yet. I was rather disappointed with the amount of time it took for them to answer after I pushed the button. Then they put me on hold for about 15 sec. before they asked f I was okay. I feel, had this been an emergency, the needed help would possibly not have been in a needed timely manner

4 years ago

Reply from LifeStation

Thank you James for taking the time to speak to us regarding your issues with your test. I am glad that we were able to address all of your concerns.

Sep. 12th, 2019

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Don Belford Colorado Springs, CO

In the 2 months or so that I've had it I've been so satisfied. Check it first of the month and very accurate in pinning my location.

4 years ago

Reply from LifeStation

Thank you Don!

Aug. 28th, 2019

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Michele West Suffield, CT

It was easy to set up and and so far no reason to have an issue! Safety is my priority for my friend who is using this as my gift!

4 years ago

Reply from LifeStation

Thank you for the review Michele!

Aug. 28th, 2019

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Cyndi Jacobson Madison, NC

So far I haven't had to use my LifeStation for an emergency - but I'm so depending on it to help me when/if I need it. It's a comfort to know someone will be there for me if needed.

4 years ago

Reply from LifeStation

Cyndi, we’re happy to hear that you’re happy and thank you for taking the time to write a review.

It is great to hear that having LifeStation brings you greater peace of mind. Thank you for sharing your thoughts with us!

May. 28th, 2019

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Mariea Forest, VA

I’ve never had to use Life Station, but every time I test my button they answer very quickly. Always a very nice person to talk with.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mariea!

We are glad that you are enjoying the LifeStation System.

Mar. 26th, 2019

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Eileen B. Fort Lauderdale, FL

I have had Life Station since 2012 and had now problem whatsoever. I am now ordering the GPS from them so that I can use it outside also.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Eileen!

Remember that with the GPS Device there is optional fall detection as well if you are interested in that.

Feb. 21st, 2019

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Anne Thorpe Beaumont, TX

It’s a little heavy and difficult to keep adjusted but I feel much safer knowing I have it. I also wish Medicare covered it; however, the cost is reasonable at that.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Anne!

The device feels heavy because of the technology inside of it, but as new technology gets created we believe we will be able to make the device even lighter.

Feb. 20th, 2019

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Philip Penn Valley, CA

I called ONLY to request information. When asked if I wanted to submit a credit card to HOLD the information for future reference, I chose to do so. I was NOT told that if I did not call back in 7 days to cancel, this order would be processed and equipment delivered. I accidentally discovered this was the case when I saw the charge on my credit card statement. I consider this an unethical and deceptive business practice. BEWARE.

6 years ago

Reply from LifeStation

I am sorry to hear that Phillip.

While we do have a policy to hold credit card information in order to lock in a certain pricing, there are some agents who are at times too aggressive in trying to sell the product.

We apologize for whatever inconvenience this may have caused you.

Please feel free to call our 24/7 customer service line at 800.998.2400 to address your concerns accordingly.

May. 31st, 2018

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RAYMOND CRESPO JR Houston, TX

There is no true 30-day trial period as purported by Life Station. In effect, one is being charged for the equipment while it is in transit to you. It took six days for the equipment to reach me. As such, the actual trial period is but 18 days, at best, considering the six days it takes to reach one and the approximate six days it takes to return the item.

6 years ago

Reply from LifeStation

I am sorry that you feel this way Raymond. For the vast majority of people delivery takes place in less than 6 days, and each customer is supposed to be given the full 30 day trial period.

If you would like to discuss this situation more please call our 24/7 customer service team at 800.998.2400 to see if we can help you resolve this issue.

Jun. 6th, 2018

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Teresa Estepp Franklin, TN

I feel very safe. When I accident my push button they answer immediately and never get upset with me. I highly recommend their service.

6 years ago

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Leah Delray Beach, FL

Works well so far. Seems reliable. Easy to use.

2 years ago

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Ann simpson West Union, SC

Works great but can't wear at night due to false alerts while sleeping.

2 years ago

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Alice Hartforf Blue Hill, ME

Poor service issues in beginning But now seems to be working

2 years ago

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James Mahwah, NJ

Company is Very Supportive, and they confirm Testing.

2 years ago

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Jimmy Chaplin

They are good! Liked the monthly subscription without a contract

4 years ago

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Eva Baker

Consistently outstanding service that is always reliable

4 years ago

Reply from LifeStation

Thank you Eva!

Mar. 10th, 2020

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John Holley

They answer immediately & make sure everything is ok

4 years ago

Reply from LifeStation

Thanks for the review John!

Mar. 10th, 2020

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4 Spring Hill, FL

The quality is excellent. It's easy to have and to depend on.

4 years ago

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4 Saint Augustine, FL

Life station's necklace is very poorly made and keeps coming apart on me.

4 years ago

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4 Brooklyn, NY

Everything is good with lifestation and I like it for exercise.

4 years ago

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5 Honolulu, HI

I like the GPS. The device oculd be cheaper.

4 years ago

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Bernice Rosenberg Narberth, PA

Its fine, it's nothing too involved very easy to use.

4 years ago

Reply from LifeStation

Thanks Bernice!

Feb. 26th, 2020

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John San Jose, CA

I've test it before and the response has been very rapid.

4 years ago

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Sharon Iola, WI

It's very accurate and they check on me once in awhile.

4 years ago

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Shane Hilto

They deliver on what they advertise. Never had an issue

4 years ago

Reply from LifeStation

Thank you for the review Shane!

Dec. 17th, 2019

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Robert San Jose, CA

When I needed an alert the system was disconnected at my enr. I have too many false alerts.

4 years ago

Reply from LifeStation

Thank you for your feedback Robert.

We will take a look at your account to make sure that you device is working as intended.

Nov. 13th, 2019

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Tina

ease of use/quick and friendly customer service

4 years ago

Reply from LifeStation

Thanks for the review Tina!

Oct. 29th, 2019

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Renee Schulz (daughter of user)

Great response when alert goes off or I have called them

4 years ago

Reply from LifeStation

Thanks Renee!

Oct. 29th, 2019

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anonymous Cincinnati, OH

Always there when I need them. I test it every month.

4 years ago

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Richard Hill

It's a lifesaving technology. I know from experience.

4 years ago

Reply from LifeStation

Thank you Richard!

Oct. 21st, 2019

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Judith Oligher

Excellent response. Very nice people. Good equipment.

4 years ago

Reply from LifeStation

Thank you Judith!

Oct. 21st, 2019

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Lawrence T Rigsby

If improvements made,please advise.Thank you

4 years ago

Reply from LifeStation

Thank you for the review Lawrence!

Oct. 21st, 2019

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Jimmie S. Monsoor

Help close at hand and reliable. Would like test periodically.

4 years ago

Reply from LifeStation

Thank you for the review Jimmie!

If you are not aware, we test the device regularly using a silent signal. If there are no issues with the result of the test you are not informed of it as things are working as expected.

Oct. 21st, 2019

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Mary N Sergent

I don't use it continuously and never had a medical problem yet

4 years ago

Reply from LifeStation

Thanks Mary!

Oct. 21st, 2019

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Harold

Good customer service and quick response time

4 years ago

Reply from LifeStation

Thank you Harold!

Oct. 21st, 2019

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Laveta mollus

They, are always there for if I need help or questions

4 years ago

Reply from LifeStation

Thank you for the review Laveta!

Oct. 21st, 2019