Name: LifeStation
Rating: 4.5

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Verified Customer

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Donald for my Mother. Richmond, VA

They have responded quickly every time the pendant is depressed. Each time has been a false alarm, but the response was as it should be.

6 years ago

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Verified Customer

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Rod Medford, OR

My parent's wear the devices 24/7, and my mom already used it. Her experience dealing with their customer service has been generally positive.

6 years ago

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Verified Customer

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Anna Chicago, IL

Although I haven't had it for long, Life Station's agents have been very informative. They explained everything to me when we hooked up the system.

6 years ago

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Verified Customer

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Donna Denver, CO

It's very handy for me. One night, I went to bed and I accidentally pushed the button. This alerted their representatives right away, so I have no trouble with it.

6 years ago

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Verified Customer

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Elizabeth Crystal Lake, IL

Their customer service is really helpful, and thankfully, the service has worked without a problem every month we've tested it.

6 years ago

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Verified Customer

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Linda Manchester, NH

I always get in touch with their customer service, and it takes them a while to answer. The machine just keeps beeping until somebody answers, so they should pick up faster.

6 years ago

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Verified Customer

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Deena Heppner, OR

We're glad we have LifeStation for my father-in-law; it does a very good job. Plus, they always help when we call them, and overall, they're great.

6 years ago

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Verified Customer

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Joanne Lakewood, NJ

I don't know who took the order or whatever, but she was wonderful! Absolutely great! I'm really happy with it, although I haven't used it.

6 years ago

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Verified Customer

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Lisa Arlington Heights, IL

Everyone was very nice when I called. I call them once a month, and they're just there when I need them. That gives me a peace of mind.

6 years ago

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Verified Customer

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M.L. Jupiter, FL

I've been very fortunate because I haven't had to use it, but their representatives have been very cordial. It's a great service.

6 years ago

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WmHildy Maplewood, NJ

We just started using this service for my dad since November. My dad had several false alerts, perhaps he hit button by mistake. Life Station responded within a minute or so both times. Fortunately, he didn’t need help, but we were impressed how fast the service kicked in.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review!

Jan. 28th, 2020

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Louis Paley Silver Spring, MD

price is best among highly rated systems; however, their service is erratic; (1) specifically, we bought the extra "fall down" feature, but today Burton fell down, did NOT get a call back and when he pressed the button the service said "we do NOT call you; you have to press button to call us". Didn't your records show that we paid extra for the fall-down button and feature??? (2) as company recommends, at end of our first month of service, we pressed button to confirm that our connection was working properly. However, after waiting nearly a minute (between time from initial pick-up, to their transfer and wait), THEN the recording said the signal was too weak and they could not connect. Before accepting the Lifestation system we tested (called via the button) from 5-6 different lication in our 10 floor hi-rise concrete/steel building, including in the basement and on the elevator. This test of service call was from Burton's kitchen (7th floor of building), so NO acceptable reason for failed connection.

4 years ago

Reply from LifeStation

Thank you for your feedback Louis.

We are glad that we were able to reach out to you in order to discuss your concerns about the fall detection feature.

If you have any other concerns please do not hesitate to call.

Thank You

Jan. 21st, 2020

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Thomas Frank

So far I have only needed to call LifeStation on one occasion. They responded quickly and the Para Medics came to my aid. I do count on having LifeStation with my when ever I am alone in case of emergency. I no longer drive and when my Wife is out I feel good knowing help is only a push button away.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Thomas!

Jan. 8th, 2020

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Sheila Skipwith, VA

My mother is 93. I got this for her. She has had to use it once so far. But has hit the button many times by accident. The operators are always polite and answer very quick. I will continue to have this for her. I can now relax knowing they are there for her 24/7 when I can’t be.

4 years ago

Reply from LifeStation

Thanks for the review Sheila!

Jan. 8th, 2020

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Joan E Kolbert Somers, NY

I wear my Life Station phone at all times and receive frequent calls asking if I am OK. If I ask what I have done to alert them, they suggest i speak with a different department. However, this month I fell two times. One late at night in the bathroom and this past Sunday in the parking lot of a store. I was bruised but did not break anything. I was wearing the life Station phone both times. At neither time did I receive a call to find out if I was OK. After the first fall I spoke to a women in the department I was connected to in order to tell her about my fall and that I was paying for fall protection. She told me it does not work all the time and if I was not satisfied I can cancel my service at any time as I had no contract. I consider that very poor customer service.

4 years ago

Reply from LifeStation

Thank you for your feedback Joan.

We are glad that we were able to speak to you regarding your issues with the fall detection functionality.

If you have any other questions or concerns please do not hesitate to call our 24/7 customer service line at 800-998-2400.

Thank You

Dec. 4th, 2019

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Vickie Hunt Linden, TN

I love your service you are fast to answer do not have to wait at all your people answer when the button push l feel safe when l have l necklaces on everywhere l go because l can count on your service thank-you much for you the good service.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Vickie!

Sep. 13th, 2019

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Theresa S Kingston, PA

When checking for another system for our mother life span was very informative and helpful. Called immediatly when it alarmed by accident which is reassuring. Also, took time to answer my questions when my mom thought there was a problem with the alert system.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Theresa!

Sep. 13th, 2019

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Beverly Boromisa Michigan City, IN

LifeStation is a very well-managed & affordable life alert for seniors. You have all you need with the pendant & charger. The customer service people are excellent & friendly. I feel very secure having my alert with LifeStation. Beverly

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Beverly!

Aug. 28th, 2019

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mary cazzola Las Cruces, NM

I just received the new station. I have to get my daughter to come after work to set it up. So, I really can't tell you anything about the station. The other one that was sent had a problem with it and a new one was sent. It arrived very promptly. I will be glad to answer your questions when it is set up. Thanks Terri

4 years ago

Reply from LifeStation

Thank you Mary!

Sep. 12th, 2019

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Sharon Clarke Green Valley, AZ

This care is new to me. I have learned to be careful not to bump the unit. Twice, I have done that! The people answering the bump are polite and seem to care about my condition. I feel more secure since I have purchased the program. I thank them all for being alert to the signals I am unwittingly sending. I am alone on this earth and might get a call from a son every two weeks. So I need to be monitored for my own welfare. Thank you, Sharon Clarke

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Sharon!

If you are ever concerned about bumping the unit and causing an activation we could always adjust the fall detection on your account. Please give us a call if you are ever interested.

Aug. 30th, 2019

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KAREN BURROWS Westminster, CA

We have tested the equipment and it worked fine, but the user hasn't experienced a fall or other emergency, so thankfully we haven't had to use it yet. In ordering the equipment, I was disappointed. The web site was difficult to use, and I couldn't tell what I was ordering, so I had to call customer service to place the order and make sure I was getting the system I wanted. Then I didn't get really good information, either. When we received the shipment, it included a key box which we didn't need and hadn't requested, but we were charged for, even though when I called about it I was told it was part of a package deal. We returned it immediately, as we didn't need it and didn't ask for it. I had also asked for two additional call buttons and was told while placing my order that we would receive them. When we didn't receive them, I called customer service and was told they are not available on the GPS unit that we had ordered. I hadn't been told this when I placed the order.

4 years ago

Reply from LifeStation

Thank you for your feedback Karen.

We are glad that we were able to speak to you and address all of the concerns that you had.

Thank you again for being a member of the LifeStation Family!

Aug. 21st, 2019

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Cindy DeKam Holland, MI

We purchased LifeStation a couple months ago. Mom definitely feels better having it. She has pushed the button by mistake a couple of times and the response was immediate and she could understand the person she talked with. I think it will work perfect for us.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Cindy!

We are so glad to hear that your mother is enjoying the peace of mind that can come with having a LifeStation System.

Aug. 14th, 2019

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Elaine Maynard, AR

I loved everything about this company. The staff were very kind and helpful. The only problem we encountered was they did not cover Verizon areas, and we cannot get AT&T in our area. I even asked before ordering if their device worked in our area and their map told them it did. Too bad, I was looking forward to their great service, but had to send it back.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Elaine!

Unfortunately we do rely on the At&T network for our service, and this should have been properly explained to you when you asked on the phone.

I am sorry for any any inconvenience this may have caused getting a device that would not work in your area.

We will take this feedback to our sales team to make sure it is clearly stated that the At&T network is required in your area before using the device.

Apr. 10th, 2019

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Dee Cumming, GA

Any of my conversations with Customer Service have been positive and helpful. Twice I accidentally hit the alert button and the responder was able to understand what happened after inquiring if I needed medical help. Very reassuring to hear that voice if I did need help!

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Dee!

We are glad to hear that you are enjoying having the LifeStation system.

Apr. 3rd, 2019

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Elizabeth Carlson Sutton, NE

I have had no true experience of a fall, etc. regarding my Lifeline. However, I have bumped it twice already and was quickly getting your call plus the individuals that are to be informed, also received a call and they called me to check if I was ok.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Elizabeth!

Here at LifeStation we make sure our operators are highly trained so they are always able to deal with any situation that may occur, and they will be able to help with you any questions you have about the device or service.

Thank you for choosing LifeStation!

Mar. 27th, 2019

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mary ann hammond Baden, PA

I just received my purchase but I can say not realizing the necklace is sensitive and I was called 3 times which was fine with me because I knew I was really protected 24 /7. The trick is to keep the button way up the sternum . I would highly recommmend Life Station 100%. It also very affordable in fact the BEST.

5 years ago

Reply from LifeStation

Thank you, Mary Ann, for taking the time to write a review. We’re glad to hear that you enjoy having the LifeStation system.

Mar. 19th, 2019

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Linda Palmyra, PA

It is reliable when I need to use it. We live in elderly housing. I have Parkinsons and am alone a lot. I also drive This is very hand because of its ability to be worn around my neck. I have used it once and everyone is very reliable.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Linda!

Mar. 12th, 2019

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Vina Keeling Peoria, AZ

It is a little early for a review as I am still adjusting to wearing this alert. That being said, I find it a little "sensitive" as it went off once while fastening my seat belt as a driver and another time issued a fall alert as I was sitting down- no clue why. I wish they could make these smaller so they are not so ovbious and that the "button" was more recessed so an accidental bump didn't set it off. I was not pleased to find out the fall alert was $10 "extra" as after all, that is the whole purpose of having it. I suppose I could take it off and just take my chances.

5 years ago

Reply from LifeStation

Thank you for all of your feedback on the device. We always like to hear what our customers think of the equipment so that we can communicate that back to the manufacturers. We are constantly working towards providing the most reliable and functional equipment available.

May. 24th, 2018

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Ruth Cavanaugh Staten Island, NY

I've had the Life Station for several years, and in fact they have replaced the units for me last year as I'd had it for over 4 years. Twice I've needed their service as I had two incidents when I woke in the middle of the night with feelings of heart irregularity, and they were quick to respond and send an ambulance, while also alerting my daughter upstairs that I was feeling bad. I am 83, and it is surely a good thing to know that I can summon help even if I am incapacitated. Thanks!

6 years ago

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Janet in Santa Cruz, CA

Least expensive I've found for myself. Only need it for three months while my total hip replacement become more solid. Plan to send it back. Have only paid for those three months, but will notify them of end date now, based upon other review. I chose Life Station also because they had no contract. The first unit had a buzzing sound from the transformer, so they sent an entire new unit and I had it within 3 days. The pendant around my neck is weightless, so it doesn't bug me. So far, I'm a fan.

7 years ago

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Judy Reese

I have had Lifestation for 6yrs now, they are very reliable and polite to all customers. The most rewarding thing they have done for me is to reduce my fee when I could no longer afford the 29.95 per mo. I have been paying 20.00 a mo for the very same service for about 5.5 yrs now.....I won't switch, I am very satisfied.

7 years ago

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Verified Customer

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June Beaverton, OR

unit started to call your call center at slightest touch. Was hard to get a live person from cust.Service. Finally got replacement. OK now. Whew.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review June!

Mar. 9th, 2020

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Verified Customer

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Frederic (Rick) Ray

My mother in law is well protected and the customer service and help givers are great and the service is excellent!

4 years ago

Reply from LifeStation

Thank you for the review Rick!

Oct. 29th, 2019

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Verified Customer

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5

If anything happens I have security and somebody will come. They are very nice to me and it seems to work good.

4 years ago

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Verified Customer

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5

We used it over the weekend and it worked very well. The person was very helpful and responded appropriately.

4 years ago

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Verified Customer

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Lisa

Very professional and helpful on the phone. Helped me upgrade to new unit with no out of pocket expense.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Lisa!

Oct. 29th, 2019

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Verified Customer

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Susanne Blumenberg

I had no emergency call of the company, but when I call for equipment check for battery they answer promptly.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Susanne!

Oct. 29th, 2019

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Verified Customer

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Laughney

My mother doesn't like the system and only really uses the cipher lock. Won't wear the wristband because it went off and you stressed her out telling her to get on the floor when she was trying to explain. She is not tech savvy. She called ambulance several times from her home phone because she doesn't trust the unit.

4 years ago

Reply from LifeStation

Thank you, Laughney for your feedback.

We recently tried to reach out to you to discuss your concerns but were unable to reach you.

Please contact our 24/7 customer service line at 800.998.2400.

Dec. 3rd, 2019

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Verified Customer

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SIDNEY GIRE

Reliable service, competitive cost. My sister has used their emergency service twice due to falling.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Sidney!

Oct. 29th, 2019

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Verified Customer

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Orlando Watanabe

I "test" my system monthly. The last "test the person responding took a little longer to answer and did not check my address before hanging up.

4 years ago

Reply from LifeStation

Thank you for your feedback Orlando!

Oct. 29th, 2019

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Verified Customer

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Anonymous Franklin, LA

I've gotten very good service and the device is very good. I fell and broke four ribs and I got an immediate response.

4 years ago

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Verified Customer

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Danny Campbell

Because when I initially started with your company for my aunt I specifically asked for the monitor that she could communicate via the device in case of falls and for all of this time come to find out she didn't have that model, we are very disappointed

4 years ago

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Verified Customer

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Harriet Lebovitz

Thankfully, I have not had a need to use Life Station other than for tests. Response was good for the tests.

4 years ago

Reply from LifeStation

Thank you for the review Harriet!

Oct. 21st, 2019

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Verified Customer

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Frances Mc Guckin

they are always there when needed and customer service people are great and no contracts to get locked into.

4 years ago

Reply from LifeStation

Thank you for the review Frances!

Oct. 14th, 2019

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Verified Customer

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Joanne

Outstanding service. Quick response time and very thorough. Been using them for 5 years. Highly recommend.

4 years ago

Reply from LifeStation

Thank you Joann!

Oct. 14th, 2019

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Verified Customer

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Janice Z.

The response time is excellent. I especially like the fact that they talk directly to you asking if I need help.

4 years ago

Reply from LifeStation

Thank you Janice!

Oct. 14th, 2019

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Verified Customer

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Rhonda Sylmar, CA

They are responsive when my grandparents have alerted them even for reasons that weren't emergencies,

4 years ago

Reply from LifeStation

Thank you for the review Rhonda!

Jul. 2nd, 2019

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Verified Customer

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Patricia Latrobe, PA

The piece of equipment I have in my living room is a little bit big. I wish the price wasn't quite as high as it is.

4 years ago

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Verified Customer

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Anonymous Madison, WI

I like that the device is small and handy. I have suggested it to other people but I don't know if they have contacted them.

4 years ago

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Verified Customer

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Anonymous Humble, TX

It went out the other day and I have no idea how it went off. It did come back and everything has been okay.

4 years ago