LifeFone has been in the personal emergency response system business since 1976. Over the years, the LifeFone medical alert system has earned the recommendation of hospitals, area agencies on aging, home health care providers, and geriatric care managers as an integral part of a customer's overall care program.
- Lifetime Equipment Warranty
- Customer Service
- Lifetime Price Guarantee
- Caregiver Tools
- Mobile Apps
LifeFone's Medical Alert System has a long list of no-cost benefits, with devices backed by a lifetime warranty and access to the company's nationwide 24/7 monitoring centers with just the press of a button.
LifeFone's service includes several benefits, including the following:
- Price: Depending on the package, LifeFone charges between $24.95 and $46.95 per month for various nonstop monitoring and emergency dispatch services. There are no activation or equipment fees associated with setting up the account. Spouses are protected for free with the basic service, but automatic fall detection costs an additional $5 to $10 per month.
- Contract: LifeFone offers members the option of a monthly, quarterly, or yearly subscription service with no contract. If members wish to terminate the service, they can do so at any time at no charge under LifeFone's lifetime warranty. If members have prepaid for their service, they will receive a refund on any unused prepaid service.
- Lifetime Equipment Warranty: Every LifeFone unit is backed by a lifetime equipment warranty, which includes no-charge equipment replacement.
- Monitoring: LifeFone offers 24/7 monitoring and provides optional fall detection with each of its systems. The company's fall detection pendants have built-in sensors that will detect a fall and instantly contact LifeFone's call center for help.
- Customer Service: LifeFone's professional emergency care agents are on call 24 hours a day, 365 days a year.
- Lifetime Price Guarantee: LifeFone offers a lifetime price guarantee, which means that the price customers pay upon signup will not be changed for the duration of the plan, unless they switch to a new plan or product.
- Caregiver Tools: LifeFone can help customers with some of the more routine but important aspects of daily living to ensure their wellbeing. The company offers additional care tools such as check-in services, medication reminders, system status alerts, and subscriber location service for those who subscribe to its on-the-go systems.
- Mobile Apps: LifeFone offers two smartphone apps, Mobile Alert™ and Family Guard™. The Family Guard app gives families and/or caregivers the ability to configure family monitoring and tracking for the individual, while the Mobile Alert app allows the individual to get help anywhere in the U.S. through their cellular service.
- Lack of Certification Information
Although LifeFone's service includes some great features, there is at least one drawback according to our research:
- Lack of Certification Information: Although LifeFone's monitoring team has undergone extensive training, it is difficult to determine whether or not these employees are EMT-certified based on the information provided on the company's website.