LifeFone has been in the Personal Emergency Response System business since 1976. Over the years, the LifeFone medical alert system has earned the recommendation of hospitals, area agencies on aging, home health care providers, and geriatric care managers as an integral part of a customer's overall care program.

• Price
• Contract
• Lifetime Equipment Warranty
• Monitoring
• Customer Service
• Lifetime Price Guarantee
• Caregiver Tools
• Mobile Apps

LifeFone's Medical Alert System has a long list of no-cost benefits, with devices backed by a Lifetime Warranty and access to LifeFone's nationwide 24/7 monitoring centers in the event of an emergency with just the press of a button.

LifeFone provides several benefits, including:

• Price: Depending on the package, LifeFone charges anywhere from $24.95 to $51.95 per month for various nonstop monitoring and emergency dispatch services. There are no activation or equipment fees associated with setting up the account. Spouses are protected for free with the basic service, but you must add $5-10 per month for automatic fall detection.
• Contract: LifeFone offers members a monthly, quarterly, and yearly subscription service. There is no contract. If members wish to terminate the service, they can do so at any time at no charge under LifeFone's Lifetime Warranty. If members have prepaid for their service, they will receive a refund on any unused, prepaid service. Every LifeFone unit is backed by this warranty and LifeFone equipment will be replaced at no charge.
• Lifetime Equipment Warranty: Every LifeFone unit is backed by a lifetime equipment warranty and LifeFone equipment will be replaced at no charge.
• Monitoring: LifeFone monitors 24/7 and provides optional Fall Detection with each of its systems. Their fall detection pendants' built-in sensors will detect a fall and instantly contact LifeFone's call center for help.
• Customer Service: LifeFone's professional Emergency Care Agents are on call 24 hours a day, 365 days a year.
• Lifetime Price Guarantee. Whatever price customers pay upon signup will not be changed for the duration of the plan unless they switch to a new plan or product.
• Caregiver Tools: LifeFone can also help you with some of the more routine but important aspects of daily living to ensure your wellbeing. The company offers additional care tools such as check-in services, medication reminders, system status alerts, and subscriber location service for those who subscribe to their on-the-go systems.
• Mobile Apps: LifeFone has two smartphone apps, Mobile Alert™ and Family Guard™. Family Guard allows families and/or caregivers to have the ability to configure family monitoring and tracking for the individual, while also having a separate Mobile Alert app for the individual to get help anywhere in the U.S. through their cellular service.

• Fall Detection Fee
• Response Time
• Certified

LifeFone has been in operation since 1976, so it must be doing something right. With its free benefits, guarantees, warranties, and a long list of product benefits, there isn't much to complain about.

However, here are the possible drawbacks:

• Fall Detection Fee: As mentioned before, there is an additional $5 fee for Fall Detection on the Landline Plan. After that, it is an additional $10/month for additional Fall Detection pendants.
• Response Time: LifeFone has one of the slower response times compared to almost all other medical alert companies in the industry. Note that it may take them up to 60 seconds to respond to emergencies after the personal help button has been pressed.
• Certified: Though LifeFone's monitoring team has undergone extensive training, it is difficult to determine--based on the information from their site--whether these monitors are EMT-certified, as is required by several other medical alert companies.

LifeFone provides service to those who want to know that they can get help fast in any kind of emergency (medical, police or fire), both at home and/or on the go. This gives seniors the chance to enjoy the comfort of living independently while still being able to receive emergency medical assistance at any time. LifeFone's friendly customer care agents are trained and standing by 24/7 ready to assist in an emergency. LifeFone is a respected and reputable medical alert company with a plethora of positive features, but the slightly-longer response time and unclear EMT certifications might be a turnoff for some customers. If this is the case, it's recommended that customers look into top competitors.

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