LifeFone has been in the personal emergency response system business since 1976. Over the years, the LifeFone medical alert systems have earned the recommendation of hospitals, area agencies on aging, home health care providers, and geriatric care managers as an integral part of a customer's overall care program.
The company offers five different medical alert systems that range from $24.95 per month to $39.99 per month. All systems and plans include a base station, panic button, 24/7 emergency monitoring, easy installation, and optional fall detection. Additional highlights include no activation or equipment costs, a lifetime subscriber price & equipment guarantee, free protection for spouses, and a 30-day money-back guarantee.
If you want to learn more about the customer experience, read LifeFone reviews below.
Depending on the package, LifeFone's monthly fee is between $24.95 and $39.99 for various nonstop monitoring and emergency dispatch services. There is no activation fee or equipment fee associated with setting up the account. Spouses are protected for free with the basic service, but automatic fall detection costs an additional $5 to $10 per month for most systems. LifeFone's pricing is on par with other top-rated medical alert companies.
Medical Alert has a variety of packages to appeal to consumers with a multitude of lifestyles. Package details for each Medical Alert plan are as follows:
This medical alert plan is best for consumers who are looking for precaution and emergency assistance primarily in their own home. This package includes 24/7 service, and the base range signal goes up to 1,300 feet. The base station includes a 32-hour backup battery in the case of a power outage, and batteries for the medical alert pendant is monitored in Medical Alert's call center by the on-staff emergency responders. There is a two-way communication capability between the pendant and the monitoring center, which is especially ideal for anyone who is hard of hearing because the microphone is highly sensitive. You can add fall detection for an additional $5 per month.
The At-Home Cellular package is similar to the At-Home Landline package. The only difference is the At-Home Cellular plan uses a cellular connection instead of a landline connection, so you do not need a landline in order to use this package. This plan has the same 24/7 monitoring service, base range, and equipment available. Fall detection for this emergency button is also available with this plan for an additional 5$ per month.
This at-home service package is different from the two above because it can be used anywhere in the U.S. as long as there is AT&T cellular coverage where you are. It is equipped with a base station for your home and a mobile medical alert device you can take with you wherever you go. For an additional $10 per month, you can add a waterproof fall detection pendant to your plan that automatically sends an alarm signal to the Emergency Response Center if you fall or press the button.
This medical alert system is a two-way voice pendant with built-in GPS. You can take the pendant anywhere in the United States (as long as there is Verizon cellular service where you are). The pendant is a lightweight necklace, and there is no other equipment you need to carry with you. The pendant also has a 30-day battery life.
For an extra $5 per month, you can obtain the fall detection to your pendant. You can take the pendant anywhere in the United States (as long as there is AT&T cellular service where you are), and it has a 5-day battery life.
Lifefone offers a variety of different equipment, including in-home medical alarm systems and on-the-go alarm systems. Every system has a base unit and a medical alert pendant with a panic button of some sort. The basic at-home landline system ($24.95/month) features a standard base unit with an alert button that functions as a wristband or pendant. The On the Go Voice in pendant ($39.99/month) features a two-way voice pendant with GPS service that protects you 24/7 both in your home and anywhere you go in the U.S. An optional additional necklace or wristband to activate Voice in pendant while in the charging cradle is also available. All systems have fall detection capabilities, customized emergency care plans, and a backup battery life up to at least 30-32 hours.
A full side-by-side comparison table can be found on the company's website. Also, Lifefone offers a complete home package that includes the medical alert system and devices for fire detection, smoke detection, and carbon monoxide detection for $39.99 per month with an annual contract.
LifeFone offers members the option of a monthly, quarterly, or yearly subscription service with no long-term contract. If members wish to terminate the service, they can do so at any time at no charge under LifeFone's lifetime warranty. If members have prepaid for their service, they will receive a refund on any unused prepaid service. This will provide peace of mind to any customers worried about buying out of a contract.
Every LifeFone unit is backed by a lifetime equipment warranty, which includes no-charge equipment replacement for any medical alert service device. This can give customers peace of mind that they won't have to pay for repair or replacements if a piece of equipment breaks or malfunctions.
LifeFone offers 24/7 monitoring and provides optional fall detection with each of its systems. The company's fall detection pendants have built-in sensors that will detect a fall and instantly contact LifeFone's call center for help. Having 24/7 monitoring ensures the medical alert owner has protection 100% of the time in the case of an emergency.
LifeFone's professional emergency care agents are on call 24 hours a day, 365 days a year. So you never have to worry about an emergency going unanswered. LifeFone reviews also attest to exceptional customer service and a caring and attentive staff and monitoring service. Consumers can have peace of mind knowing LifeFone is a quality medical alert company that provides a positive customer experience. You can read LifeFone reviews below to see what past and current customers have to say about the medical alert provider.
LifeFone offers a lifetime price guarantee, which means that the price customers pay for alarm systems upon signup will not be changed for the duration of the plan unless they switch to a new plan or product. This means no hidden fees or unsuspected changes on your monthly bill.
LifeFone can help customers with some of the more routine but important aspects of daily living to ensure their wellbeing. The company offers additional care tools such as check-in services, medication reminders, system status alerts, and subscriber location service for those who subscribe to its on-the-go systems.
LifeFone offers two smartphone apps, Mobile Alert™ and Family Guard™. The Family Guard app gives families and/or caregivers the ability to configure family monitoring and tracking for the individual, while the Mobile Alert app allows the individual to get help anywhere in the U.S. through their cellular network service.
Although LifeFone's monitoring team has undergone extensive training, it is difficult to determine whether or not these employees are EMT-certified based on the information provided on the company's website. However, LifeFone reviews below reference quality service and quick and efficient response times.
I have no experience except when I call every month to test the system Works like a charm and the person answering the phone is always nice.
I have never had a problem getting life phone when I pushed the button. They are always pleasant & helpful. Very professional . I have had several people ask me about it and I recommended it and told them all about it, even strangers.
I like the detailed info I have received. I’ll probably be purchasing the service soon. There has been good follow up by representatives. Sounds like the best program I’ve looked at so far.
I recently switched my mom over from MobileHelp to LifeFone all in 1 pendant with GPS with 2-Way communication. I avoided the Fall-Detection only because of the frequent charging requirements. I don’t want her taking it off every 5 days to charge and forgetting about it, (which is unfortunate because I REALLY would prefer to have it). She has gotten dizzy and fallen more than once. It’s a tough decision to continue paying or not. Keep in mind that iPhones have an “SOS feature”. If you press the right hand button 5 times it will call 911 for you, and it will provide dispatch with your location, (if they have a reason to pull it up). It will also connect her directly to dispatch without having to wait on a call center. So iPhone will essentially do the same thing as a medical alert pendant. However if my mom were in distress or unable to speak clearly there is no guarantee how police dispatch would react. If they couldn’t hear or understand they would probably hang up and try to call her back. And while dispatch will have access to her location , they will not know specifically who is calling, what she looks like and her medical conditions, what kind of car she’s in etc... If she’s in distress at least the person at the call center will know exactly what to tell dispatch and have no trouble communicating. The fact that LifeFone has all of this information about her, and the fact that the operator will not be in distress. Those are the 2 reasons to keep the expanded service. It makes perfect sense to have it in the home since people don’t always have their phone handy. But keep in mind it starts to become a bit impractical when out of the home, since you will probably have your phone handy. Keep that in mind before getting “go-anywhere GPS” service. If I could have Fall-Detection it would make all the difference, but she won’t be mindful enough to make sure she always has it if she’s always taking it off to charge. LifeFone should provide 2 separate detachable, rechargeable batteries so that one can charge while the other is being worn. If they offered me that I would pay substantially more and maintain the service indefinitely. But right now I’m borderline considering dropping the service. I can’t have Fall-Detection and so it doesn’t do very much more than an iPhone. Those are the reasons for my low-rating. Aside from that customer-service has been decent and the response time is pretty good when testing. It seems to function consistently in its intended capacity. LifeFone should address the poor recharging frequency so that forgetful people can have Fall-Detection too. It would be a very simple modification and would make all the difference in the world.
So far the only thing I don’t care for at all is the cord that goes around my neck. It is very unattractive. Is there any other choice or is this it?
Reply from LifeFone
May 03, 2019
Hello Leah, I'm glad that I was able to better assist you today and help you to get the system that best suits your needs. We appreciate you and your business and glad that you are continuing to be part of our LifeFone Family!
In comparison to other companies found LifeFone to be a great value for the service
Very helpful people. Easy set up and quick response when needed.
Customer Service is excellent. Their representatives are attentive and caring.
I feel very secure knowing how fast they respond to an alarm.
They are right there when I test it, so I am sure they will be there if I really have a need.
Reply from LifeFone
Feb 06, 2019
Thank you, Monica! We appreciate the time you took out of your schedule to share your feedback, and we will be there in your time of need. We are committed to providing perfect service for each of our customers.
On 3 different occasions,they have saved my life. Very efficient and professional.
Reply from LifeFone
Feb 06, 2019
Great feedback, GJO! We genuinely appreciate it and we're glad to hear that you're happy with LifeFone and our service!
Would like it and rate it better if there was Japanese speaking operators
Reply from LifeFone
Feb 06, 2019
CN, thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience. We're glad that you enjoy the service and will use this review to improve our service.
Excellent response time, courteous employees, ease of use
Reply from LifeFone
Feb 06, 2019
Hello Diane, Thanks for your review. We are delighted that you are enjoying the wonderful service that LifeFone strives to provide each of our subscribers.
Ease of use , security and communication with emergency assistance
Because I get a response no matter where I am.
Great so far and works as advertised. I feel safer about my parents having instant help if ever needed.
Good response to pushing the button. But they don't call if you fail to check in monthly
Takes a little long, wife set off 3 times they kept repeating questions to fast got her extremely upset. Thank God Someone walked to include me. She won't wear necklace anymore.
Poor customer service
I returned the pendant two months ago and I'm still awaiting the refund or at least a confirmation of some sort
Have had no problems. Customer care reps are very friendly and helpful. Had one instance my Mother needed help when she fell. The system worked exactly as promised.
Very responsive! and a good service value
Very quick response very courteous saved my life 3 times
Very efficient. Very friendly. Very trustworthy.
It was something that was available in my area at the time. They are right on the ball, though I haven't had to use it yet. I still have to go and take care of an address change that I just had.
It has been a while since we actually got it. All the other devices we were looking at were close in price. Their salesman talked to us about the three units that they have and the travel part of it. In the end, we just got it. I never really had to use it, thank god, but we tested it periodically and it always worked. The device satisfied my needs. They do what they are supposed to do.
I had a different device but LifeFone had much better qualifications so we decided we needed a changeover, which I'm very pleased about. I've been really lucky in that I haven't had to use it too often, but it's there and it's good knowing that it will work if I need it. I don't think anyone can beat this one, I recommended it wholeheartedly to everyone.
My daughter got it for us since we're old and she was worried about us falling. Fortunately, I've never had to use it, but I do wear it and take it into the shower with me. It gives me some security, I feel better having it.
My mom needed one of those, so I got it for her. She has used it a couple of times. On one occasion she kind of tripped and fell. The emergency guy came out right away and everything worked out very well. It's a good investment for elderly people. Everybody should have one. It's worth every penny.
I got it since I needed one of these. I think this is something that every woman who lives alone needs. I have used the device many times since I have fallen a lot and had a stroke. It has been invaluable to me, it has just saved my life. Everything about it is excellent. This is truly a gift of life.
Gayleen & Rick
We were referred to it by one of our case workers. On a typical day I'd put the button on my husband whenever I leave since he's quadriplegic. We've had to use it quite a bit. Customer service is right on top of things and help me through whatever thing comes up. Even when the reception is going bad, they notify us or send us an email about it. It has been a lot of help for me, being a caretaker and all. They have taken care of us. We like that we now have the GPS system in place. I do think it could be cheaper. The GPS one is a lot of money and it's kind of hard to afford for people with disability.
Glenda & John
My husband had issues since we was falling a lot. I researched two different companies and LifeFone sounded like the best. The device is easy to set up and use. It has gone off a few different times when I'm not home and it has been helpful. They are very good at getting in contact with us right away and someone is always there in a short period of time to asses the situation. We haven't had any real huge emergencies though.
My mom is blind, so I got it for her. She has the life alert necklace that goes around her neck. She can press the button if she's ever in distress. Sometimes she takes it off, but not often. She has had the device for five years now and we haven't had an occasion to use it yet. There's always someone with her, but we have it just in case she needs it at night. We do check it to make sure it works and on those occasions we get a response right away. There's no delay and the person on the other end of the line is always courteous and willing to help. The thing is not expensive either and I think it's good since it could save my mother's life.
I needed one of these for my mother. She has the necklace, so it's not in the way or cumbersome. On an occasion she fell and broke her arm and couldn't get up. They contacted me and since I was home with her I was able to just go and help her. I'm very pleased with it. They always respond to us in a short amount of time and are very considerate when she accidentally pushes the button.
I have no complaints so far. The only interaction I've had so far was when I received my bills and when I needed to do my monthly checks. I haven't had to make use of it yet.
We researched on the internet a bit before getting it, but this service met our needs. I haven't had to use it, though there have been two times when I failed to put the thing back on the stand and they contacted me about it. I wear one of the units around my neck and the other one is close to the phone.
I haven't had to use it, thank heaven, but I'm satisfied with the contact I've had with them.
It certainly works for me. I had an accident where I needed to call them and they responded very well. I was in need of help and they came out here as fast as they could. They've done everything they were supposed to do.
They always follow up immediately and have been very responsive when we test the things. My mother is the one that uses it. She had a fall after we got it for her and she couldn't get up and all she had to do was press the button. My only concern is that sometimes my mother won't push the button because she doesn't want the ambulance to go all the way there and bother them. I think she might be more willing if she was able to actually talk to them if something happens. The base is just too far away sometimes.
We researched a lot about the reliability, how long it had been in business, the services that it offered, and the price, and they were very competitive in their pricing so we decided to go with them. My husband has multiple serious health issues, so it helps me to know that he has the pendant or the base available when I have too go out of the house. It lets run my errands without having to worry as much. We have never had to use it for an emergency, but we keep one of the pendants in the bathroom at all times and he wears the other. That way, if he takes a shower and doesn't feel steady, he can use it since it's water resistant. We really like the features that the pendants have. It gives me peace of mind even though we're not using it.
At the time we looked the service up on the internet it had the most features for the least amount of money. So far I haven't had to use it at all since I've been in and out of the hospital. There have been a couple of times when it went off on its own and I didn't even notice. The people at LifeFone have been nice about it and turn it off immediately for me. Now I don't really need it since I have caregivers, but it has been adequate and a good safety net.
We got the service for my elderly sister. From the advertisement that I saw it sounded like it would be a good fit in case of emergencies for the elderly. Whenever I've tested it myself it seems to work the way it was advertised. I get an immediate response.
I hear really good things about it by word of mouth and since I didn't necessarily want anything too expensive I went with them. On an occasion I went out to my mailbox with my walker and I fell. I had the button around my neck so I pushed it. Since I was outside I tried to get as close as possible to the kitchen door and could hear the person talking on the monitor. They couldn't hear me, but they called an ambulance and they were there within a few minutes. The system doesn't work outside of my house, but it does work in my basement and in all the bedrooms. If I accidentally take the button with me somewhere outside my house they will contact me to make sure that things are good. I feel good knowing that they monitor that kind of thing. The device is comfortable to wear around the neck and I don't think it looks ugly. It's very easy to fasten it and large enough that I can take it off without messing my hair or anything. It looks like ivory. I don't really mind wearing it at all and the price is reasonable. Since I'm on social security that's really great.
A friend of mine ordered it for me and I'm happy with it. I live on my own and I know that I could have an accident any time, so I appreciate having it. There have been a couple of times when I thought I was going to have to use it, but I've never really had to. On an occasion I was out of the area and I accidentally bumped the button. The alarm was set off so the fire department went to my house and tried to find me. Nobody could find me so the broke into my house, though I did appreciate the fact that they tried to do everything they could because they couldn't find me. When I came back I noticed someone had broken in so I called them and they explained the situation to me. They were very helpful then and on other occasions when I called them. They would tell me what is happening and share information with me. I'm happy with it, I don't have any problem with them and I know if anything happens they will talk to me.
I have rarely been treated so poorly by anyone, let alone a salesperson in a service industry. Stay away from LifeFone if you value and want compassion and understanding.
My experience with Lifefone has been excellent, whenever I have concern or question about anything they are ready to answer and help me out. They are very professional and understanding and take their time to help me test my system every month. I would definitely recommend Lifefone.
was very impressed last month when my mother needed to be taken to a doctor after pressing her lifefone button. The customer service was friendly and expedient and feel peace of mind-- definitely recommend this service. BD
We got this service for my Mom 2 years ago and we have been very pleased with it. Lifefone has gotten her help quickly every time she needs it, she falls quite often. They also call us every time to let us know whats going on, which is great! The operators are really patient with her. We recommend lifefone to all our friends who worry about their parents being alone. So good job!
My mother has had LifeFone since my father died six years ago. The service gives us both tremendous peace of mind. She is very particular, and she finds the people there to be both helpful and professional. We had a false alarm about nine months ago when her phone was busy for hours. I didn't know what to do, as I was living in another state. I was ready to get on a plane, fearing the worst. I called LifeFone for advice, and the LifeFone agent was wonderful. She suggested that she send a police officer to do a welfare check. It turned out that my mother had left the phone off the hook. LifeFone gave me a simple and fast solution. They were reassuring and effective at a time when I was panicking, and I am very grateful.
We got LifeFone for my mom who lives 1000 miles away in a rural area. She'd had a mild heart attack and was weak on her feet, and we were all worried she would fall and not get help for hours. I feel so much better knowing she can speak with someone immediately, who will get her help quickly. The customer service people were very kind and patient with us when we called with questions. My sisters and I are glad that we chose this company.
We are very happy with the piece of mind having LifeFone gave me and my family. Knowing our mother is only the push of a button away from getting help if she needs it reassures us all. All the people I've dealt with, from the Central Station to billing qustions we had were, were very helpful and easy to deal with.