LifeFone has been in the personal emergency response system business since 1976. Over the years, the LifeFone medical alert systems have earned the recommendation of hospitals, area agencies on aging, home health care providers, and geriatric care managers as an integral part of a customer's overall care program. The company offers five different medical alert systems that range from $24.95 per month to $42.95 per month. All systems and plans include a base station, panic button, 24/7 emergency monitoring, easy installation, and optional fall detection.
- Lifetime Equipment Warranty
- Customer Service
- Lifetime Price Guarantee
- Caregiver Tools
- Mobile Apps
Depending on the package, LifeFone charges between $24.95 and $46.95 per month for various nonstop monitoring and emergency dispatch services. There are no activation or equipment fees associated with setting up the account. Spouses are protected for free with the basic service, but automatic fall detection costs an additional $5 to $10 per month for most systems.
Lifefone offers a variety of different equipment, including in-home medical alarm systems and on-the-go alarm systems. Every system has a base unit and a medical alert pendant with a panic button of some sort. The basic at-home landline system ($24.95/month) features a standard base unit with an alert button that functions as a wristband or pendant. The mobile emergency system ($42.95/month) features a smaller base station for charging and a two-way speaker and GPS capabilities. All systems have fall detection capabilities, customized emergency care plans, and a backup battery life of at least 30 hours. A full side-by-side comparison table can be found on the company's website. Also, Lifefone offers a complete home package that includes the medical alert system and devices for fire detection, smoke detection, and carbon monoxide detection for $42.95 per month with an annual contract.
LifeFone offers members the option of a monthly, quarterly, or yearly subscription service with no contract. If members wish to terminate the service, they can do so at any time at no charge under LifeFone's lifetime warranty. If members have prepaid for their service, they will receive a refund on any unused prepaid service. This will provide peace of mind to any customers worried about buying out of a contract.
Lifetime Equipment Warranty
Every LifeFone unit is backed by a lifetime equipment warranty, which includes no-charge equipment replacement for any medical alert service device.
LifeFone offers 24/7 monitoring and provides optional fall detection with each of its systems. The company's fall detection pendants have built-in sensors that will detect a fall and instantly contact LifeFone's call center for help.
LifeFone's professional emergency care agents are on call 24 hours a day, 365 days a year.
Lifetime Price Guarantee
LifeFone offers a lifetime price guarantee, which means that the price customers pay for alarm systems upon signup will not be changed for the duration of the plan unless they switch to a new plan or product.
LifeFone can help customers with some of the more routine but important aspects of daily living to ensure their wellbeing. The company offers additional care tools such as check-in services, medication reminders, system status alerts, and subscriber location service for those who subscribe to its on-the-go systems.
LifeFone offers two smartphone apps, Mobile Alert™ and Family Guard™. The Family Guard app gives families and/or caregivers the ability to configure family monitoring and tracking for the individual, while the Mobile Alert app allows the individual to get help anywhere in the U.S. through their cellular service.
- Lack of Certification Information
Lack of Certification Information
Although LifeFone's monitoring team has undergone extensive training, it is difficult to determine whether or not these employees are EMT-certified based on the information provided on the company's website.