Name: LifeFone
Rating: 4.6

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Verified Customer

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Jim Fayetteville, AR

Great so far and works as advertised. I feel safer about my parents having instant help if ever needed.

6 years ago

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Verified Customer

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Earl Lafayette, LA

Takes a little long, wife set off 3 times they kept repeating questions to fast got her extremely upset. Thank God Someone walked to include me. She won't wear necklace anymore.

6 years ago

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Linda A Omaha, NE

I like the detailed info I have received. I’ll probably be purchasing the service soon. There has been good follow up by representatives. Sounds like the best program I’ve looked at so far.

5 years ago

Reply from LifeFone

Hi Linda, we're so glad that our representatives followed up with you! We appreciate the feedback.

May. 6th, 2020

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Andrew Pearland, TX

I recently switched my mom over from MobileHelp to LifeFone all in 1 pendant with GPS with 2-Way communication. I avoided the Fall-Detection only because of the frequent charging requirements. I don’t want her taking it off every 5 days to charge and forgetting about it, (which is unfortunate because I REALLY would prefer to have it). She has gotten dizzy and fallen more than once. It’s a tough decision to continue paying or not. Keep in mind that iPhones have an “SOS feature”. If you press the right hand button 5 times it will call 911 for you, and it will provide dispatch with your location, (if they have a reason to pull it up). It will also connect her directly to dispatch without having to wait on a call center. So iPhone will essentially do the same thing as a medical alert pendant. However if my mom were in distress or unable to speak clearly there is no guarantee how police dispatch would react. If they couldn’t hear or understand they would probably hang up and try to call her back. And while dispatch will have access to her location , they will not know specifically who is calling, what she looks like and her medical conditions, what kind of car she’s in etc... If she’s in distress at least the person at the call center will know exactly what to tell dispatch and have no trouble communicating. The fact that LifeFone has all of this information about her, and the fact that the operator will not be in distress. Those are the 2 reasons to keep the expanded service. It makes perfect sense to have it in the home since people don’t always have their phone handy. But keep in mind it starts to become a bit impractical when out of the home, since you will probably have your phone handy. Keep that in mind before getting “go-anywhere GPS” service. If I could have Fall-Detection it would make all the difference, but she won’t be mindful enough to make sure she always has it if she’s always taking it off to charge. LifeFone should provide 2 separate detachable, rechargeable batteries so that one can charge while the other is being worn. If they offered me that I would pay substantially more and maintain the service indefinitely. But right now I’m borderline considering dropping the service. I can’t have Fall-Detection and so it doesn’t do very much more than an iPhone. Those are the reasons for my low-rating. Aside from that customer-service has been decent and the response time is pretty good when testing. It seems to function consistently in its intended capacity. LifeFone should address the poor recharging frequency so that forgetful people can have Fall-Detection too. It would be a very simple modification and would make all the difference in the world.

5 years ago

Reply from LifeFone

Hi Andrew, we want to let you know that you can have the all in one pendant and place it on the charging cradle when she sleeps. It only needs 4 hrs of charging and can put it back on when she gets up. You can reach us at 800-940-0262 if you want more information about this.

May. 6th, 2020

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Victoria Riley Poughkeepsie, NY

We are very happy with the piece of mind having LifeFone gave me and my family. Knowing our mother is only the push of a button away from getting help if she needs it reassures us all. All the people I've dealt with, from the Central Station to billing qustions we had were, were very helpful and easy to deal with.

8 years ago

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Verified Customer

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Flora Milward

I have to use my lifefone four times and very thankful for a quick reponse of the EMTs.

3 years ago

Reply from LifeFone

So glad we can be of help to you! Don't ever hesitate to contact us.

Apr. 5th, 2021

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Verified Customer

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Floyd Franklin Chatsworth, GA

They responded quickly and were prompt in verifying whether it was false notification

3 years ago

Reply from LifeFone

Thanks for your review. We are always ready to help when you need us!

Mar. 25th, 2021

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Verified Customer

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Michael Reyman Media, PA

LifeFone saved my Mom's life at least 3 times after she fell in her house by herself

4 years ago

Reply from LifeFone

Thank you Michael. We hope your Mom is doing well and we'll continue to be there for her when needed.

Sep. 8th, 2020

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Verified Customer

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Frank Ciulla New York, NY

They respond quickly and are very practical about handling semi-emergency situations.

4 years ago

Reply from LifeFone

Hi Frank, In emergencies, handling an issue effectively is so important! We're always here if you need anything! Thanks for being a subscriber of LifeFone. We appreciate you!

Jun. 2nd, 2020

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Verified Customer

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Theresa

Customer service is good and she doesn't dislike anything. We have tested the device.

4 years ago

Reply from LifeFone

Thank you Theresa! We are glad you tested and feel free to do so anytime if you're in doubt or just need some extra peace of mind.

Aug. 3rd, 2020

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Verified Customer

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Rose

They are very, very good. They react in a split second and get soembody here when we need help.

4 years ago

Reply from LifeFone

Thank you Rose. A fast response is important in an emergency and we're glad we can help provide that.

May. 20th, 2020

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Verified Customer

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Linda

In comparison to other companies found LifeFone to be a great value for the service

5 years ago

Reply from LifeFone

Thanks for being a subscriber. We offer a lifetime price and equipment guarantee so that our service remains affordable.

May. 6th, 2020

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Verified Customer

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Monica

They are right there when I test it, so I am sure they will be there if I really have a need.

5 years ago

Reply from LifeFone

Thank you, Monica! We appreciate the time you took out of your schedule to share your feedback, and we will be there in your time of need. We are committed to providing perfect service for each of our customers.

Feb. 6th, 2019

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Verified Customer

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GJO Austin, TX

On 3 different occasions,they have saved my life. Very efficient and professional.

6 years ago

Reply from LifeFone

Great feedback, GJO! We genuinely appreciate it and we're glad to hear that you're happy with LifeFone and our service!

Feb. 6th, 2019

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Verified Customer

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Silvia Koner New York, NY

I haven't had to use it, thank heaven, but I'm satisfied with the contact I've had with them.

6 years ago

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Abidoye Timilehin Otan Ayegbaju, OS

I've had a good experience with the issues that my stepmother had. There was not a delay in receiving medical attention. Thank you.

9 months ago

Reply from LifeFone

Thank you for commenting on your experience.

Jan. 23rd, 2024

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brian davis New York, NY

was very impressed last month when my mother needed to be taken to a doctor after pressing her lifefone button. The customer service was friendly and expedient and feel peace of mind-- definitely recommend this service. BD

7 years ago

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Verified Customer

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Ann Denney

We had them for many years but never had to use them. I was dissappointed that we had to pay to return the equipment.

3 years ago

Reply from LifeFone

Thank you for being a subscriber for years. We're happy you never had to use it and if we can ever be of help to you in the future, let us know.

Jan. 7th, 2021

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Verified Customer

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Koan glickman

I’ve had to call them several timed. Their always prompt in arriving

4 years ago Edited January 10, 2024

Reply from LifeFone

We're glad we can help you when needed.

Dec. 9th, 2020

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Verified Customer

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Eileen Carey

Professional and courteous service. Answers the emergency button timely

4 years ago

Reply from LifeFone

Thanks for the review, Eileen!

Dec. 9th, 2020

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Verified Customer

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Louis Rephlo

Rapid response and quick dispatch, as well as, cheerful attitude in telephone exchanges

4 years ago

Reply from LifeFone

Thanks for the feedback, Louis!

Dec. 9th, 2020

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Verified Customer

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David Makinson Franklin, NC

Courteous employees, flawless equipment & reasonable pricing

4 years ago

Reply from LifeFone

Thanks David. We appreciate your comments.

Sep. 8th, 2020

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Verified Customer

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Julie

Works as advertised; customer service always pleasant and helpful.

4 years ago

Reply from LifeFone

Julie, thanks for your comments. We strive to provide the best possible service. If you need anything, give customer service a call.

Aug. 3rd, 2020

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Verified Customer

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Corinne Yelton Candler, NC

They have always been efficient and professional when my Mother has needed them

4 years ago

Reply from LifeFone

Thank you, Corinne. We are happy we've been able to help your Mother.

Jun. 8th, 2020

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Verified Customer

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Anonymous

The last time I used it was when I fell in my bedroom. It's been very good.

4 years ago

Reply from LifeFone

We hope you stay safe and are very glad we were able to help when you needed it!

May. 20th, 2020

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Verified Customer

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Doris Alderfer

They have always responded quickly and really make me feel safe.

4 years ago

Reply from LifeFone

Thank you! Your safety is important to us. Feel free to call us if you have any questions or concerns.

May. 20th, 2020

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Verified Customer

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Karie

Very helpful people. Easy set up and quick response when needed.

5 years ago

Reply from LifeFone

Thank you Karie! We know it's important to make our service helpful and easy for our subscribers. We really appreciate your comments.

May. 6th, 2020

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Verified Customer

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Patricia Celaya

Customer Service is excellent. Their representatives are attentive and caring.

5 years ago

Reply from LifeFone

Thank you for your comments. We are so glad that you are pleased with our reps!

May. 6th, 2020

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Verified Customer

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Joan Pattison

I feel very secure knowing how fast they respond to an alarm.

5 years ago

Reply from LifeFone

While we hope you don't need to use the service very often, we do agree that fast response is important.

May. 6th, 2020

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Verified Customer

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Sandy Crystal Lake, IL

Good response to pushing the button. But they don't call if you fail to check in monthly

6 years ago

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Mary Hardy Charlotte, NC

The dependable equipment provided by LifeFone provided my mom with a simple, effective way of communication. The pendant proved trustworthy and easy to use.

3 years ago

Reply from LifeFone

Hi Mary, thank you for your remarks.

May. 20th, 2021

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Charlie Mulgrew Cary, NC

This is one of the worst companies I have ever dealt with- in any industry. The salesman was not interested in anything but another sale, the administration team had no clue and my billing was never accurate and, WITHOUT A SIGNED CONTRACT, utilized my credit card info against open disputed billing! GO ELSEWHERE FAST

4 years ago

Reply from LifeFone

We’re so sorry you had such a negative experience. We certainly strive to provide great service to all our customers but we recognize that every industry and every company has problems from time to time. We are fortunate to have many satisfied customers and again, we apologize that your experience was not a positive one.

Jun. 19th, 2020

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Jeanette Long Memphis, TN

I have no experience except when I call every month to test the system Works like a charm and the person answering the phone is always nice.

5 years ago

Reply from LifeFone

We encourage our subscribers to test they system if they haven't used it for an emergency. While it isn't necessary or required, it gives a sense of ease and peace of mind.

May. 6th, 2020

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Leah Boynton Beach, FL

So far the only thing I don’t care for at all is the cord that goes around my neck. It is very unattractive. Is there any other choice or is this it?

5 years ago

Reply from LifeFone

Hello Leah,

I'm glad that I was able to better assist you today and help you to get the system that best suits your needs. We appreciate you and your business and glad that you are continuing to be part of our LifeFone Family!

May. 3rd, 2019

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Verified Customer

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Carolyn Faust Joppa, MD

It is very reliable, even at at 3 a.m. when I roll on it.

3 years ago

Reply from LifeFone

Thanks, Carolyn! Yes it even works (and so do we) then!

May. 4th, 2021

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Verified Customer

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Gloria Pavia Reno, NV

Were prompt sending help w/right instructions

3 years ago

Reply from LifeFone

Thank you Gloria. We're so glad you provided us with the instructions needed to help us deliver the best possible service.

Mar. 25th, 2021

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Verified Customer

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Charlie Oxford, OH

They always call me when the system has been activated

3 years ago

Reply from LifeFone

We strive to provide you with the service you need each and every time.

Mar. 18th, 2021

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Verified Customer

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Gary Sterkel Longmont, CO

Have been very responsive and knowledgeable

3 years ago

Reply from LifeFone

Thanks Gary! We appreciate your trust in us.

Mar. 18th, 2021

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Verified Customer

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Barbara Lipston

Staff is professional, response is quick

4 years ago

Reply from LifeFone

Thank you for giving us some feedback! We appreciate it.

Dec. 9th, 2020

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Verified Customer

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Mary Lannon

Instant reply when needed. Very caring people

4 years ago

Reply from LifeFone

Thank you Mary.

Dec. 9th, 2020

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Verified Customer

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Dutch

Service and dependable product for the needs of a handicap

4 years ago

Reply from LifeFone

Glad we can be of help, Dutch.

Dec. 9th, 2020

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Verified Customer

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SANDRA WRIGHT

I HAD TO CALL THEM AND THEY CAME RGHT AWAY

4 years ago

Reply from LifeFone

Hope you're doing well and we're glad we could help you get assistance when you needed it.

Dec. 9th, 2020

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Verified Customer

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Janet Sacramento, CA

Because it alerted 911 several times fir my Mother.

4 years ago

Reply from LifeFone

Janet, thank you for giving us a 5 star rating. We're happy we could help when your Mother needed us.

Sep. 8th, 2020

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Verified Customer

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Susan Zimmerman Waynesboro, PA

The LF responders are always patient and reassuring.

4 years ago

Reply from LifeFone

Hi Susan, We are so happy that we can provide this service to you. In an emergency, being patient and offering you the support you need is our wish. Feel free to reach out if you have questions or concerns.

Jun. 2nd, 2020

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Verified Customer

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Patricia Wingert Sterling Heights, MI

Always answer immediately. Calls ambulance when needed.

4 years ago

Reply from LifeFone

Patricia, Thanks for allowing us to be of service when you need it most. If you ever have any questions, don't hesitate to reach out!

LifeFone

Jun. 2nd, 2020

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C N Campbell, CA

Would like it and rate it better if there was Japanese speaking operators

6 years ago

Reply from LifeFone

CN, thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience. We're glad that you enjoy the service and will use this review to improve our service.

Feb. 6th, 2019

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Verified Customer

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Diane Kernersville, NC

Excellent response time, courteous employees, ease of use

6 years ago

Reply from LifeFone

Hello Diane, Thanks for your review. We are delighted that you are enjoying the wonderful service that LifeFone strives to provide each of our subscribers.

Feb. 6th, 2019

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Verified Customer

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David Eagle Point, OR

Ease of use , security and communication with emergency assistance

6 years ago

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Linda Snow Wilmington, NC

Because I get a response no matter where I am.

6 years ago

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Verified Customer

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Poor customer service West Palm Beach, FL

I returned the pendant two months ago and I'm still awaiting the refund or at least a confirmation of some sort

6 years ago