Life Protect 24/7 Logo

Life Protect 24/7

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5.6

Overall Score

LAST UPDATED: September 18th, 2023

Life Protect was incorporated in 2013 in the Norfolk, Virginia area. Upon signup, members can choose from two monitoring units: the Landline Monitoring Unit and eResponder Cellular Mobile Unit. The company features fixed monthly pricing, a 30-day money-back guarantee, an optional nurse hotline, and no contracts. However, the company doesn't feature much upfront information on its website.

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The Good

  • No Contract
  • 24/7 Monitoring
  • Customer Service
  • Convenient
  • Lifetime Price Guarantee
  • Money-back Guarantee
  • No hidden costs
  • Highly Rated by Underwriters Laboratories
  • Additional Nurse Hotline

Contract

Life Protect 24/7 offers members a monthly subscription service. They can also opt to pay quarterly or annually that can save customers up to $100 per year. There is no contract or activation fee, and customers can cancel at any time. Customers also get the equipment free.

Monitoring

Customer service associates are available to you 24 hours a day, 7 days a week to handle your emergency or answer your questions through a two-way voice feature. A unique selling point of Life Protect 24/7's medical alert system is that it isn't limited to medical emergencies. You can use any time you feel nervous or threatened, such as the case of a fire or a break-in, which will give a lot of customers peace of mind.

Customer Service

Life Protect 24/7 also doesn't outsource its customer service to third parties. They operate their own UL listed state-of-the-art operating centers that monitor and serve customers across the U.S. All operators are CSAA (Central Station Alarm Association) certified. All of the specialists complete 180 hours of classroom training before they ever take a phone call. The company also has a toll-free number potential customers can call for any questions.

Convenient

Life Protect 24/7's devices are simple to set up, requiring only to be plugged into your landline phone. In the case of a cellphone, it requires minimal setup. Just carry the shower-safe, water-resistant device with you wherever you go. Another neat feature is that the equipment is synced with the monitoring center, so it is activated automatically upon arrival.

Lifetime Price Guarantee

Life Protect 24/7 guarantees its members that the subscription price they pay upon sign up will always be the price they pay.

Money-Back Guarantee

The company offers a full refund in the first 30 days of purchase if you are not 100% satisfied with your purchase.

No Hidden Costs

Live Protect 24/7 offers "no charge for hardware." Just pay the monthly fee for monitoring. Prices for monthly monitoring are also fixed, so you never have to worry about them going up.

Highly-Rated by Underwriter's Laboratories

Underwriters Laboratories (also known as UL) is an organization that specializes in testing and grading safety equipment such as home security gear and medical alert systems. A glowing rating from UL means that you can trust the equipment from this company.

Additional Nurse Hotline

For an added $7.99 per month, customers can have access to nurse advice 24 hours a day, 7 days a week. Life Protect 24/7 offers a free 15-day trial of this service.

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The Bad

  • Limited Product Information

Limited Product Information

Most medical alert companies offer more information about their product and services. Life Protect 24/7 offers limited information. The website doesn't have any information on the company, no "About Us" page, or company history. Also, it's not clear what fees you will have to pay outside of the subscription fee. For example, it isn't clear if you have to pay a shipping and handling fee. If you want to learn more details, you have to contact them by phone or by email.

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The Bottom Line

Life Protect 24/7's best unique feature is that you can call representatives for non-medical emergencies as well as medical emergencies. Another advantage is the company's 24/7 customer support with agents that are vetted and industry certified, and the nurse hotline is an excellent feature for those who willing to pay extra. The company's subscription fees are competitive. The products are quality but lack features other companies in the medical alert industry offer, such as a Fall Protection sensor. The product might be best for seniors living independently without serious health issues.

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Star Rating

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4.4

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385 Reviews

Review Breakdown

5 grade

74%

4 grade

12%

3 grade

2%

2 grade

2%

1 grade

10%

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Review Source

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Mary MacGregor South Haven, MI

I was called about this device on Sept.12th 2023 and was told about this product the lady that I talked to really didn’t ask if I had a pacemaker and defibrillator and I have both .after I read all the information and there I did read that I needed to contact my Cardioligest. To see if it would be safe for me. So I called on Sep18 th together info on how to return the device , the lady told me I would have 10 days to return the device after they mail a shipping order or they charge my credit card in the amount. $99.00 I don’t think this is fair after charging$ 49.00 for the first month.I just these need to explain everything better she said the $ 99.00 was restocking. And I only had the product 4 days before calling to cancel.

6 months ago

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Catherina Holman Miami, FL

My mother had a stroke before the life protect device arrived, so I contacted the company and sent it back to them . Next I noticed that my mother was charged $50 by Life Protect and I called the company and requested a refund. First they said no, but later on in the afternoon I got a phone call from them and they said that they would refund her . The issue is : when an item gets sent back immediately after arrival and there was communication between the company and the customers guardian shouldn’t there be a refund issued automatically? But if not automatically shouldn’t it be issued immediately upon request? Sorry I can’t recommend this company.

2 years ago Edited September 14, 2021

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Joan A St Yves Leominster, MA

There needs to be a better way to attach the unit, the necklace lands in a spot where if you are working at the desk, will go off every time you lean forward. Also, this is the second time I called to let the company know I was testing my unit when I received a call from the local 911 line. Last month the ambulance and fire truck showed up at my house. At work one day, I tried to show my working partners how the unit works and it rang about 5 times before anyone answered. This could be dangerous if I was having a stroke or heart attack. I am concerned when I see how the reviews have gone downward since last year. Not making me comfortable with my chose.

4 years ago

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Louise Ballston Spa, NY

I have not actually used Life Protect so I don't feel qualified to give it a higher rating. I thank you for sending the "clip" but I bet there are others like myself who don't really wear belts or looped pants, so I'd hoped it would actually be a holder with a clip to attach at the waist of casual slacks, PJs, etc. The velcro is not useful to me. Hopefully you can find a way to actually clip it on, like a pedometer might have. I cannot fill out the below questions for the same reason listed in the first sentence here. Perhaps after I've been with you a little while or actually needed the service.

6 years ago

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PATRICIA ANDERSEN

MY DEVICE JUST ARRIVED YESTERDAY. I HAVE NOT EVEN TESTED IT. THE INSTALLATION IS VERY EASY, BUT I CAN'T FIGURE OUT HOW TO ADJUST THE CORD THAT COMES ON THE PENDANT TO A COMFORTABLE LENGTH. THE LENGTH THAT IT IS SET AT OUT OF THE BOX IS TOO SHORT TO FIT OVER A PERSON'S HEAD. ALSO, THERE ARE NO INSTRUCTIONS FOR MOUNTING THE PENDANT ON THE WRIST BAND WHICH IS PROVIDED. I HAVE "GOOGLED" FOR INSTRUCTIONS BUT HAVE FOUND NONE. HAVE TO WAIT TWO DAYS TO CALL CUSTOMER SERVICE TO GET ASSISTANCE SINCE I RECEIVED THE UNIT ON A FRIDAY AFTERNOON AND CUSTOMER SERVICE DOES NOT OPERATE ON SATURDAY OR SUNDAY. I WISH THAT THEY HAD CUSTOMER SERVICE 24/7.

7 years ago

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Paula Baylor Cincinnati, OH

I accidentally dialed an 8 instead of a six.Life Protect 24/7 answered.They were selling the service.I tried to decline.They asked my age.They felt the device would be useful to somebody over 50.I decided to try it.It was hard to get lanyard off.I finally got it off and wore it on shorts with a belt loop.It is heavy.I knew it wouldn't be useful to me.So after three months i called to cancel.The person tried give me the lower rate going from 39.99 to 19.99.I declined again and the service was cancelled.So i packed up the unit and mailed it back.

4 years ago