Life Protect 24/7 Logo

Life Protect 24/7

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379 User Reviews

5.6

Overall Score

LAST UPDATED: December 3rd, 2021

Life Protect was incorporated in 2013 in the Norfolk, Virginia area. Upon signup, members can choose from two monitoring units: the Landline Monitoring Unit and eResponder Cellular Mobile Unit. The company features fixed monthly pricing, a 30-day money-back guarantee, an optional nurse hotline, and no contracts. However, the company doesn't feature much upfront information on its website.

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The Good

  • No Contract
  • 24/7 Monitoring
  • Customer Service
  • Convenient
  • Lifetime Price Guarantee
  • Money-back Guarantee
  • No hidden costs
  • Highly Rated by Underwriters Laboratories
  • Additional Nurse Hotline

Contract

Life Protect 24/7 offers members a monthly subscription service. They can also opt to pay quarterly or annually that can save customers up to $100 per year. There is no contract or activation fee, and customers can cancel at any time. Customers also get the equipment free.

Monitoring

Customer service associates are available to you 24 hours a day, 7 days a week to handle your emergency or answer your questions through a two-way voice feature. A unique selling point of Life Protect 24/7's medical alert system is that it isn't limited to medical emergencies. You can use any time you feel nervous or threatened, such as the case of a fire or a break-in, which will give a lot of customers peace of mind.

Customer Service

Life Protect 24/7 also doesn't outsource its customer service to third parties. They operate their own UL listed state-of-the-art operating centers that monitor and serve customers across the U.S. All operators are CSAA (Central Station Alarm Association) certified. All of the specialists complete 180 hours of classroom training before they ever take a phone call. The company also has a toll-free number potential customers can call for any questions.

Convenient

Life Protect 24/7's devices are simple to set up, requiring only to be plugged into your landline phone. In the case of a cellphone, it requires minimal setup. Just carry the shower-safe, water-resistant device with you wherever you go. Another neat feature is that the equipment is synced with the monitoring center, so it is activated automatically upon arrival.

Lifetime Price Guarantee

Life Protect 24/7 guarantees its members that the subscription price they pay upon sign up will always be the price they pay.

Money-Back Guarantee

The company offers a full refund in the first 30 days of purchase if you are not 100% satisfied with your purchase.

No Hidden Costs

Live Protect 24/7 offers "no charge for hardware." Just pay the monthly fee for monitoring. Prices for monthly monitoring are also fixed, so you never have to worry about them going up.

Highly-Rated by Underwriter's Laboratories

Underwriters Laboratories (also known as UL) is an organization that specializes in testing and grading safety equipment such as home security gear and medical alert systems. A glowing rating from UL means that you can trust the equipment from this company.

Additional Nurse Hotline

For an added $7.99 per month, customers can have access to nurse advice 24 hours a day, 7 days a week. Life Protect 24/7 offers a free 15-day trial of this service.

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The Bad

  • Limited Product Information

Limited Product Information

Most medical alert companies offer more information about their product and services. Life Protect 24/7 offers limited information. The website doesn't have any information on the company, no "About Us" page, or company history. Also, it's not clear what fees you will have to pay outside of the subscription fee. For example, it isn't clear if you have to pay a shipping and handling fee. If you want to learn more details, you have to contact them by phone or by email.

View Best Medical Alert Companies

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The Bottom Line

Life Protect 24/7's best unique feature is that you can call representatives for non-medical emergencies as well as medical emergencies. Another advantage is the company's 24/7 customer support with agents that are vetted and industry certified, and the nurse hotline is an excellent feature for those who willing to pay extra. The company's subscription fees are competitive. The products are quality but lack features other companies in the medical alert industry offer, such as a Fall Protection sensor. The product might be best for seniors living independently without serious health issues.

View Best Medical Alert Companies

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Star Rating

4.4

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379 Reviews

Review Breakdown

5 grade

75%

4 grade

13%

3 grade

2%

2 grade

1%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Virginia Nickerson Wakefield, MA

I do love this medical device. I am 88 years old. I like being able to talk to someone directly. I walk every day so I would not want a fall feature because it would be activated constantly when walking outside. I test it every now and then by pressing the button on the device. The service people that answer are caring and very professional. Most important, it is very easy to set up and use.

3 days ago

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Lois Warlord Memphis, TN

On August 25 2021 I called Humana Pharmacy about a prescription a young lady and Humana Pharmacy and talked to me about a life alert necklace which I thought was a good idea since I spend a lot of time alone after a couple of weeks I called Humana they have no record nor do they sell it then talked to the company that handled the equipment again there is no record or do they care them During the first call I was told my first payment would be one dollar on September 28 on Oct 1 life protect pulled 49 plus dollars from my account but I still hadn’t received anything on October 12 I received a package from life protect. I didn’t open it but called them they told me to return it today it was returned to me saying life protect rejected it and my bank doesn’t want to return my money that I was scammed out of Everything I was told in August they denied it on October 12.

1 month ago

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Zena Collins Vicksburg, MS

I dialed the number by accident . They were so good and FAST ( great selling and pushing skills I may add), so I listened . Not enough time to look at reviews but smart enough to NOT give my banking info ! I chose to use a card with a low credit line and something I can easily change to stop payment to a service of need be. So I am torn but will see if this is a legitimate and reputable company . I hoping so bc I ordered this for my dad ! I will do a follow up so that others can decide for themselves if they want to take a chance . My advice is .. don’t give out your bank info, don’t five away an email tied directly to your name and don’t give away the main phone number associated with all of your personal accounts that can be used for identity verifications! It’s easy to create new email and to generate new numbers for companies so eager to obtain your personal info! Just purchased the monitoring service with the device being free on March 9, 2021 ans spoke to Adrian! ( documented)

8 months ago

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Cindy J McManus Columbia, SC

I have had their device for 2 years now. I've never had an issue with Life Protect. I think their monthly rate is reasonable. I like that I can call them from anywhere, not just my home. They answer promptly and make sure that you are not in danger or hurt.

6 months ago

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Michelle Renee Penny Mesa, AZ

the youngman in thecall center that sells you on life protect 24/7 mislead me big big time i told him at the time.I told him early on my husband and i are on a very fixedd income and 39.99 isnt alot of money but ewhen you dont haved 39.99 its alot of money so he goes so far as to tell me that after the first month if its not affordable contact us and we will stop your subscription and the equipment is your to keep. well i wrote them last month telling them to cancel my account/subscription as it isnt affordable so today 4/30/19 i receive a postage paid mailer to sent the equipment back to them which i have absolutly no problem with but i contact them and Theo the youngman who answered my called was just as nice as he could be i explained the issue and told him i wanted to speak to his supervisor and he kindly transfered my call stayed on the line until Rachel picked up the call and i said to her good morning sweetie and how are you i then went on andi told her the scenario and i said i know you record all call for quality assurance please bring up the recording and hear it for yourself so you no im not being dishonest with you she said mrs.**** i fully intend to and im so sorry i told her no no no its not your fault and she again apologized Rachel and Theo were so kind and caring its really hurtful when you have a shady call center person misleading prospective clients it truly is.i rate Rachel a perfect 10 as Theo the same.

2 years ago

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Rosalyn S. Harriett Cottonwood, AZ

Life Protect 24/7 is the best of the best and I searched all of the other brands. Your company is top notch and the service is exceptional. Today I spoke with Jerry about an issue I am having and he was able to resolve this for me. Jerry is very knowledgeable, kind and helpful with what I needed to get resolved today. He is an amazing asset to your company. He respected me, was so very helpful and couldn’t do enough to resolve my issue. Jerry deserves cuddos and lots of them for his courtesy,helpfulness and kindness to senior citizens like me. His attitude, helpfulness and kindness really made my day.

3 years ago

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Nicholas Kurasz ll Glen Ellyn, IL

Hello, My name is Nicholas Kurasz. I'm the son of Peter Kurasz, and I'm writing on his behalf. Recently, I called your customer service department to inquire about the order we had placed for a lock box. The box had been ordered several weeks ago, but had not been delivered. I spoke with your customer service representative, Tabitha, she checked on the order, and stated the lock box had been shipped out. After informing Tabitha the box had not been delivered, she said she would have another shipped. I'm happy to say the box arrived in a very timely manner. Tabitha was most helpful, she was friendly and polite, and most importantly, she conducted herself in a most professional manner. I've called your customer service department on several occasions, and all business conducted with the department has been very satisfactory. In addition, when we first "tested" the pendant, the response time from your monitoring department was immediate and succinct. Your customer service department, monitoring department, and your quality product, instill confidence in knowing we have chosen the right company to help keep my father safe in his home. Thank you. Best, Nicholas Kurasz ll

3 years ago

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Charles T Walsh North Attleboro, MA

I talked with two different representatives on two different calls. For sales, I talked with Jamal. He had all the info to answer my questions quickly and was both warm and friendly. He obviously went off script at times asked me questions or told me facts that felt like just plain person to person conversation. Going into the conversation with him I felt cautious but quickly felt more at ease. I also talked to Jo Ann. I spoke with her after receiving the equipment and finding I had some questions. Again, she knew her product and the info was there at her finger tips. I felt she went out of her way to fill me in with helpful details I wouldn't have thought to ask about. Both Jamal and Jo Ann felt very sincere, honest and caring.

4 years ago

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James Lanear

I called in to cancel my service because, my living alone, my son wanted me to move to live with him and his family to eliminate any added expenses for me since I took an early retirement to care for my mother. But I wanted to maintain my independence. Fortunately, I spoke with customer service person, Jo Ann. She calmed my fears by explaining all the benefits of this service by suggesting and implementing ways to afford this service to maintain my independence and for me to assure my son that I would be in good hands. I decided to keep the service for now and will inform my son of my decision.

4 years ago

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Paul Evans Tellico Plains, TN

Shannon was unbelievably helpful. I am confined to the bed due to pressure ulcers and my wife is my primary care giver. Last Nov my wife had a stroke. She is recovering but. we are in a financial bind bid time. Shannon made it possible to keep our alert system for a while longer. This system is a God send to us because of the medical need and immediate assistance that comes with out situation. God bless and keep you and yours Shannon. To whom ever reads this please considerate any and all accolades for this woman. Because of her hard work and understanding I can sleep at night and not worry about my wife or myself. Thank you just simply doesn't say enough to Shannon.

4 years ago

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Colvin Doughty

It was a complete pleasure to work with your agent, JoAnn. She was professional, personable, and most informative. After hearing my story why this unit is now satisfactory for my location and use she provided me with a substitute solution which unfortunately in my situation is not satisfactory as well. I need something that signals a satellite, as I live in an mountainous and isolated area, and am out range of my base unit most of the day (12-18 hours). JoAnn walked me through what you all offer and I've decided for the time being I can do without! Thank you all for the great service and co-operation. C. Doughty

4 years ago

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JOSEPH MOYER

When I called Customer Service on the 13th of March my service was not quite okay. I explained my problem and was satisfied with the reduction in cost but not the replacement of the unit. I was transferred to Tech Support but didn't get a chance to talk to them. When I called Tech Support today I was told that I needed to talk to Customer Service, so they transferred me and I talked to Joann(e). She listened to my problem and was going to transfer me back to Tech Support, which is where I started. After checking she found out that it was her department that takes care of replacing my unit with another type of unit. I was extremely satisfied with Joann's response to my problem and if I have trouble in the future she is the one I will be calling,

4 years ago

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joshua Salyersville, KY

a gentleman by the name of Robert Lewis had called and explained not only what your product IS...BUT, ...also the multiple uses and ways....that had put me at ease...so I went ahead and got it for my 74 yr old mom ...who I would give my life for ......im a (momma's Boy)... . and then I had heard your new # had once belonged to scammers...so In a panic I called your company back and was going to cancel. But a very calming and beautiful voice, I must admit, came on and and she explained to me about the how toll numbers constently being reused,...her name is RAVEN by the way.so AGAIN I was put at ease! please give raven and Robert lewis a thank you for being explainitive and very friendly!!

5 years ago

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Catherina Holman Miami, FL

My mother had a stroke before the life protect device arrived, so I contacted the company and sent it back to them . Next I noticed that my mother was charged $50 by Life Protect and I called the company and requested a refund. First they said no, but later on in the afternoon I got a phone call from them and they said that they would refund her . The issue is : when an item gets sent back immediately after arrival and there was communication between the company and the customers guardian shouldn’t there be a refund issued automatically? But if not automatically shouldn’t it be issued immediately upon request? Sorry I can’t recommend this company.

7 months ago

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Debbie Fairview, NJ

I am very surprised at all the negative feedback for this company. I purchased this for my elderly mom (close to a year ago) and received the equipment with 2 days. Plugged it in, let it charge, and she is wearing it every day. My mom hit the button twice by mistake and each time an operator came on to check on her. The operators were very nice and made sure my mom was okay before hanging up. My mom feels more comfortable knowing that she can reach them at anytime and receive help.

2 years ago

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Frank J Naputi Pueblo, CO

Upon calling Life Protect 24/7,I spoke to an associate of your company namely " Kristi ". She was really knowledgeable of the issues that I've confronted her plus informed me of the benefits that your company for the customer. She was polite, friendly and to the point for all my questions presented to her. Wish you will hire more like her or train the others if they aren't so that the customers can be sold on it. Good work Kristi and thanks again.

3 years ago

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Diane Toto Woodbury Heights, NJ

I received my unit and it was not working, so I called the company and Christina answered, I told her my problem and she connected me with Technical support, and the gentlemen helped me, and in seconds it was running perfectly. I would recommend this unit to anyone living alone, because it makes you feel safe even if you are alone. Thank you to all who helped resolve my problem .

3 years ago

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Bonnie G. New Paris, OH

Tabitha is a Winner! Keep her! She is polite and, most importantly, she knows her products. She answered all of the questions that I knew I had, and some that I didn't know I had! What a lady. She realized that the reason I had a problem was that I needed a monitor upgrade. She sent it right out and I have it already. Thank you for representatives like Tabitha!

3 years ago

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Valeeta Wilson Apple Valley, CA

I found Mandi to be courtous, knowledgeable,friendly and excellant help. Thank God I havent had any serious problems that I needed to call before. I hadnt called for a very long time .Mandi realized I needed to update my necklace excetra. So grateful to her for fixing m y problem. Ive recommend your service to family and friends. I Love Life Protect. Thank you,Mrs. V. Wilson

3 years ago

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Kathy Newton Bean Station, TN

The last GPS I had was comfortable that I would forget I was wearing it and it saved my life more then once. But I am not crazy with the new Belle. You have to wear it on the rope that bothers my neck where I have screws infused in C5, C6, C7, where before I could click the other one to my medic alert chain. I have tried to reduce the pressure on my neck by putting it in my sports bra, made me look like I had 2.5 breasts. I have tried it hooked to my belt loop on my shorts and jeans but its awkward, uncomfortable, and heavier. You can't pull a shirt over it as it stands out like a sore thumb and is an eye sore. With my body weight, it keeps pulling my shorts or jeans down on one side, I spend more time pulling them back up to wear I don't want to wear it unless I have to. I just make sure I have at least a throw away cell phone in my pocket just incase. The only thing I do like about it is the charger. That's better then trying to figure out which cord goes to what when it comes to charging.

3 years ago

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Dan Collier Maineville, OH

I just received my unit in the mail yesterday 7/5/2018. The setup instructions were clear and precise. I phoned Life Protect to test the unit. The lady I spoke with was so nice and accomodating. She certainly made me feel I had made a wise choice with your company. I love the lightness of the unit and the sound is similar to a telephone. I really believe I made a very wise investment with Life Protect 24/7.

3 years ago

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Nicole Spencer Detroit, MI

Porcha was understanding that I either missed-placed or lost my monitor---she gave me an option to get new one for $99 or a refurbished for $-0-, of course, I took the latter one, it'll be to me in no time, Thanks girl!!! :-) Hey guys, I found my monitor!!!!, called in, they re-activated the original one, and when the "other one" comes, I'll just reject it. Thanks a bunches EVERYONE!! :-)

3 years ago

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Jimmy Hill Poplar Bluff, MO

When I called Life Protect I was treated with kindness and respect. When I felt one of my questions might be stupid of silly, I was assured that I should ask anything and everything so that I would have all of my questions asked. Denzel was most helpful. So thank you very much for making me feel like a person worth taking the time for! Jimmy Hill.

3 years ago

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Norma J Rogers El Paso, TX

Several times, I have accidentally pushed the button on my unit. I got very quick responses. I also had to change the names/numbers on my contacts as jobs have made some unavailable. All was done with no problems. I do wonder if putting a key box at my front door would be a good idea and if the number would be something that Life Protect would add to my account information.

3 years ago

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WILLIAM BURCH Lakewood, OH

I recently discontinued my land line phone service with AT&T and forgot that my current Life Protect 224/7 unit needed the phone line. Last Wednesday I needed 911 and the unit didn't work so used my cel phone and got help. When I got home Saturday from the hospital I called and spoke with your rep and she was great. She went to her supervisor and got me the up grade unit that works everywhere for the same dollars for the rest of my contract. I really appreciate your company's service. Thank You.

3 years ago

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Virginia Duffy Ft. Pierce, FL

It's a comfort to know that with just a push of the button on my device there will be someone to come to my aid. Every couple of weeks I test it and a concerned Life Protect representative answers it promptly. I tell them it's just a test, but nevertheless they make sure it's truly me and that I do not need assistance. It's a pleasure to hear their voices and to be reassured that there is someone watching my back.

3 years ago

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Elaine MacEachern Montague, MI

Another employee told me that I would be billed again the beginning of May, and before that I was told it would be for 3 months at a time, and JoAnn assured me that it would be the beginning of June for the next payment, so I felt better. She also told me that I should charge at least once a week instead of the once a month, another person told me, so that is what I am going to do. Thank you! Elaine MacEachern

3 years ago

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Doris Valentine Atlanta, GA

I was diagnosed in 2003 with a thoracic aortic aneurysm. My blood pressure also flies up sometimes. Life Protect 24/7 gives me the security that I am not alone, whether I'm walking in the neighborhood, shopping, going to the movies, museums, senior center or hanging with friends. My mind is free knowing that I don't have to tell people my health issue, I can just push the button if necessary. They have been very patient when I have pushed it accidentally. I recommend Life Protect 24/7 for seniors and young women.

3 years ago

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George V. Corinaldi, Jr. Potomac, MD

Now this is the second attempt I have made to let you know that Beth was terrific. I lost the first draft due to your complex web page. I needed to know about payment coverage should I need to use Life Protect 24/7. Beth explained to me I needed to call my Insurance Company in order to find out what is covered under my policy. Beth also explained to me your Cancellation Policy. Your firm should explain to potential customers about the Insurance Policy coverage that Beth explained to me. It would be very helpful. Now I hope this review will reach you.

3 years ago

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Stormy Durham Lakeland, FL

I agree that they could put a little more information about themselves and their products and communicate a little better thru email with update to their customers but their products and service are top notch. I have the plan where I can travel the country and no matter where I am in my travels, I can do a "check" and always reach someone and I love that! I also love the fact that I have a locked in rate for life. The BBB rates them highly too... that's all I need. :)

4 years ago

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Camille C Quinn Weatherford, TX

I personally spoke to 3 different reps and I have to say each was very professional and courteous. It took us a bit to get it resolved but each rep took their time making sure I was satisfied with their performance and my problem solved. I've been in customer service most of my career and i expect superb service which unfortunately we do not get these days. BUT, I definitely received superb service from each person I spoke to and I so appreciate that service - thank you

4 years ago

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ELEANOR R STARHILL

Your rep Aqeel was professional, knowledgeable, and friendly. She quickly processed my billing change request to my complete satisfaction. Every time I have contacted your staff I have had a good experience. Also let me say I test my button every month or so, and every emergency operator has been the same: professional, thorough, and personable. Thank you all for being there.

4 years ago

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Nora Rivera Tampa, FL

Shayla T was very polite and helpful. She immediately connected me to the technician. Who tested my responder and found that is was working properly. Although the voice was pretty low for my Dad Ramiro Rivera who really is hard of hearing. I didn't write down the technician' s name, but also was very paticient and helpful with me. I requested the Home Med Alert instead because my Dad wasn't using the Mobile responder at all. Thank you in advance, Nora Rivera

4 years ago

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marion zulty Boise, ID

Excellent called to cancel due to financial problems she talked with a manager we got disconnected I called back & she said the manager had just cut the bill in half so I could keep life protect ! on 5/30 of last year I got knocked down by a pit bull I had had the device for only 2 days I pressed the button & all of a sudden they were right there taking care of me what a good feeling !!!!!

4 years ago

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DENNIS HINTON Brooklyn, NY

I HAD A PROBLEM WITH MY FINANCES.I HAD TO GET A NEW ATM CARD SO I FELL BEHIND TWO PAYMENTS. I CALLED AND EXPLAINED TO THE WOMAN THAT I AM ON DISABILITY.FOREVER.SHE WAS VERY NICE ABOUT IT AND WORKED OUT A PLAN TO PAY IN 3 DAYS. SHE ALSO CHANGED THE DUE DATE TO BE CLOSER TO MY CHECK DAY WHICH IS THE THIRD WEDNESDAY OF EACH MONTH.THERE ARE NOT MANY PEOPLE IN THIS FIELD WHO SOLVE YOUR PROBLEMS WITH YOU IN A SOFT AND CALM VOICE LIKE HERS.

4 years ago

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gleni /Larry Columbia, MO

Your employees was very understanding about what was going on with my wife condition and I would like to thank each and everyone of them and you need to be very proud of them . This is the different between a good company and a bad one . You should be proud of them . Thank You Larry Dryden

4 years ago

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Paulette Cady

I called to cancel an account that never got started because my husband whom I had gotten Life Alert for was hospitalized and passed away before it was activated. Your representative pointed out to me the many advantages of having life alert in the residence and I decided to keep it for my own use. She then helped me toactivate the system. I was very pleased with her performance.

4 years ago

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Gracie M Jamiah Atlanta, GA

I was not in a good place when I looked at my product to try to set it up. So I called to cancel the service. Terry was so kind and appeared genuinely interested in helping me. He tlaked me through a test session and explained the features to me in a way that simplified the process without demeaning me. It was a very pleasant and positive experience.

4 years ago

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June D. Bachman Easton, PA

Had a very good experience with Terry regarding the Life Protect equipment. Walked me through all the details of the equipment and made sure I understood everything. Was very pleased with the entire experience. Feel very confident knowing that any questions or problems I might have with this product will be taken care of very efficiently by this company.

4 years ago

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Denise B. Newport News, VA

I have never had a better customer service experience than JoAnn. Thanks to her I will return to acquire your service in the future once we are settled in our new home and Mom says yes. JoAnn was positive, upbeat, reassuring and knowledgeable of your product. She shared personal stories of its benefits which made me save your company in my contacts to call her in the future when we are ready to purchase.

4 years ago

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Dom Omaha, NE

Corrinda, Is more than a sales associate she is a Guardian Angel for the many elderly people struggling to pay for the high cost of prescriptions, insurance etc...She was so helpful with my personal situation and she was happy to do it, in a way that made sense for the company and me the consumer. She is amazing and I know she has saved many lives by just caring. Dom, called for a client

4 years ago

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Barbara Leary Naugatuck, CT

I needed to discontinue services & requested a refund, if possible. Literally, within 5 min. of sending the email, I received a phone call ! The Representative was amazing...he fulfilled my request, was extremely courteous & helpful. If not for their understanding of my situation, I was not going to be able to pay all my bills, this month. I would highly recommend this company to anyone looking for a service, like this one! My gratitude to LifeProtect24/7

4 years ago

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judithmoore2000 Barberton, OH

I have been using LifeProtect for nearly 2yrs and couldn't be more pleased. I haven't had to use it in an emergency but when to test it I am amazed at how quickly they answer and they already have my info and call me by name and ask if I am OK so tell them I am just testing but they still ask if I am sure I am OK and they thank me for calling and for using LiveProtect. They are always so pleasant (even on occasion when I have set it off accidently) and they still want to be assured that I am OK.

4 years ago

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Tina Waters Four Oaks, NC

I called to cancel my account. I had just gotten my unit and thought it was going to be too big. I had not even opened the box yet. Karina talked me into opening the box to see just how small the unit really is. She was very professional, nice and very patient with me. She talk to her supervisor about lowering my payments because I'm on disability, which means I'm on a very fixed income, live alone and don't get any outside help with bills. I'm very glad that she talked me into opening the box.

4 years ago

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Susan Meyer Fort Wayne, IN

I have this service and am satisfied with it. I would probably not have it now if my call to my credit card company was not intercepted as another reviewer also reported. But, I heard the offer and decided to take it. So far am satisfied with service. Haven't had to use it for an emergency, but when I test whoever answers has been very helpful and they asked several times if this is just a test, making sure that they are missing something.

4 years ago

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Margaret Vanaman Kahuku, HI

I very much like having a live person when I push the button anywhere I go. I am told to test once a week and that is reassuring to know that I can do that. If the button gets pushed accidentally, I can just say it was an accident without panicking about an ambulance showing up unnecessarily. The only down side is the size and weight of the pendant. It weighs a bit heavy around my neck. I wish there was an alternative clip. Also I have a concern about wearing this hanging near my chest because it is equivalent to a cell phone , right?

2 years ago

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Stephen Smith for Bonnie Smith Napa, CA

I returned to Life Protect because of professionalism. I have been offered many choices for mobile alerts. I returned to Life Protect because they would honor the same price and get the new equipment to me quickly. Theo was professional and answered my questions quickly.

3 years ago

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Rickey Houston, TX

I was shocked to be connected to a very pleasant and helpful human when I called Life Protect customer service. I was calling for customer service regarding a billing request. They seem very helpful and are working on resolving the issue.

3 years ago

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Savannah Soliz Carriere, MS

Stacy was very pleasant, she was very helpful with the problem I was having with my equipment. I've only been a costumer for a short time but in that time I've been very happy with their service. I would recommend them to anyone, especially seniors on a budget.

3 years ago

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kimberly Raleigh, NC

I was very happy with the customer service that I received. I needed to change the person that the device was for, and also had several questions about how the device would work in certain situations. All my questions were answered and my device was changed over to the new person quite easily.

3 years ago