GreatCall

3.4

Overall Score

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GreatCall is a leading provider of cell phones and alarm systems which are engineered to get you assistance right away. Famous safety advocate John Walsh is the Vice Chairman of GreatCall, and he is dedicated to providing life-saving health and medical alarm devices that are reliable and cost-effective.

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#33 GreatCall Logo GreatCall

3.4

Overall
Score

149 User Reviews

The Good

  • Medical Monitoring
  • Pricing
  • Contracts

Medical Monitoring

GreatCall offers cutting-edge medical monitoring services for their customers. By combining medical monitoring with cellular phone service, the company provides a unique option for seniors on the go. The company also offers a traditional-looking medical alert device with an equipment fee of $49.99 and monthly plans from $19.99 to $34.99.

Pricing

Pricing for monitoring is dependent on the service options selected, but in many cases is competitive, considering that cellular phone service and medical monitoring is bundled. Customers purchase their equipment, which is affordable, compared to many cell phone carriers. Seniors have the choice of a flip phone, an Android™ phone or a simple medical alert system. Different colors are available.

Contracts

GreatCall is one of the few companies in the industry that does not require customers to sign a long-term contract for medical alert services. This provides an added measure of flexibility for customers on a fixed income. For those not wanting to combine their cellular phone service with medical monitoring or those for whom the network does not cover, a mobile medical monitoring device is available which is waterproof and easy to carry/wear. Additionally, a landline service is not required to receive medical alerts.

The Bad

  • Fees
  • Smartphone
  • Data Plans

Fees

GreatCall functions a bit differently than its primary competitors. The company has added equipment fees as well as activation fees, and this even goes for the basic medical alert system. Some customers have complained about the added telecommunication fees appearing on their accounts, which are required by federal law for mobile phone service providers and customers.

Smartphone

The jump to a full Android™ Smartphone might be difficult for some seniors and might be more difficult for those with dexterity problems. The interface for the phone is simplified, but it still might be difficult for some to use.

Data Plans

GreatCall Data plans are available but can be a bit pricey.

The Bottom Line

Customers wanting to replace their current cellular plans and receive easy medical monitoring will be pleased with the offerings of GreatCall. Their Android™ devices are pre-loaded with several medical monitoring apps, allowing for one-tap assistance. However, for some customers using their cell phones with an unlimited plan, the limits on minutes, texts, and data will feel restrictive. Plans vary, but customers should track their current average use in order to decide if the plan limitations will work for them. Phones and service are available at selected Sears, Best Buy, Rite Aid and Walmart Pharmacies nationwide, so customers can purchase and receive their equipment quickly. Customer service representatives at any of these stores are not necessarily trained by GreatCall and may not give accurate information, so customers should speak directly to a GreatCall customer service representative before purchase if they have any questions. We recommend looking into top-rated medical alert companies before deciding on GreatCall. You can do so by clicking the link below.

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