Name: GreatCall
Rating: 2.8

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Nancy Saunders Media, PA

Problems from beginning to end. First with porting over my phone number, then with faulty equipment, such that it would record no voice mail. They refused to credit my account for the faulty phones. Customer service personnel are pleasant but very poorly trained . Time consuming and unpleasant experience.

8 years ago

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Bell

I have had no problem with my medical device.I did not bundle. I only have the medical device which is GPS run.

8 years ago

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Michele Huston

This is the worst customer service. Spent hours trying to get the old number ported over. Somehow my mothers name got in the primary spot even though I was paying the bill. They refused to talk to me and insisted on talking to her. Had to cancel all of it.

8 years ago

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Mary Swanson Chandler, OK

We are on our third device in a month. The first two only held power for around 7 hours. If put on at 7 in morning that means no power in middle afternoon when we need the service the most. Troubleshooting found no problem in device or delivery. Then what is wrong with the device?

8 years ago

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Gary Meiseles Kissimmee, FL

This did not detect my wife's fall so there was no response from them. Instead I found her on the floor and she passed away. i know that there was no guarantee that their summoning 911 support as I was paying them to do would have saved her life, but she would have at least had a chance! Thanks for nothing!

8 years ago

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Denny J. Eldridge, IA

Have made four phone calls talking with four different persons trying to find out why their system does not have strong enough signal to keep the program I am paying for up to date on my mothers location to my phone. Just seem to be getting a verbal runaround and not a concrete answer. Seems their system is not what they advertise at all !

8 years ago

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Marc DuMoulin

Was told by GreatCall customer service that I was able to cancel my service during a long stay oversea. No with no explanation, they are billing me for what!!! When riding them letter they do not answer the worst is that they advertise inside theAARP magazine. Do NOT go with this alert company you will certainly regret it.

8 years ago

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Madeline Gibbs

I have had this for a little over a year and am not very happy. It goes off when I am sitting quietly in church. "Fall detected" !!! Everyone is looking around. Then, when I dropped it, nothing! I am not impressed. I told my son to cancel it.

8 years ago

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Jane Biloxi, MS

Mother got a defective device that wouldn't charge. She had to send it back. They did not include a new charger when they replaced the device. She had to pay for it. After several days it didn't work either. This seems to be a very inferior product. I would not recommend this to anyone.

8 years ago

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Becky Vaughan Rose Bud, AR

Have yet to recieve a bill.....just a shut off notice......Ask three time for a bank withdrawl slip...finally had one emailed me......got my husband one... THINK I WILL GET ME A STRAIGHT TALK. People Polite,,, rest stinks!!!!!!!!!!!!!!!!!!!!!!!!

9 years ago

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Verified Customer

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Anonymous 25414

great company and customer service and products.

7 years ago

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Verified Customer

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Louise

They respond quickly to any problems you wish to discuss.

7 years ago

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Verified Customer

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Gerard Mcdermit Dover, FL

I don't use it that often, but the phone takes too long to turn on.

7 years ago

Reply from GreatCall

Gerald, We are sorry to hear that you have encountered a problem. We encourage our users to keep their phone on, unless necessary to have it powered off. The powering on command will trigger the phone to search for the wireless network and refresh the internal components. This may take a few seconds to be fully completed.

Jun. 29th, 2018

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Verified Customer

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Don Hankamer Estacada, OR

Sometimes they call too often to see what's going on.

7 years ago

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Verified Customer

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Hugh Sanders Lake Oswego, OR

This is the only one that I could find that was not too expensive.

7 years ago

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Donald L Keil West Grove, PA

The worst customer of any company i have ever dealt with.I am 71 years old and have never been treated as poory as this company has treated me.Save yourself a lot of trouble, DO NOT deal with this company

3 years ago

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Timothy Page Newfane, VT

This company is expensive, gets kicked off-service for hours by the companies whose towers they use, and has a shoddy proprietary phone. They are best known for what they do NOT offer.

4 years ago

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Laura L Horgan Onaga, KS

Flip phones caller ID don't work properly, they know it, and they don't care. No refund, no discount, you can return but the $45 activation fee, which is ridiculous, is lost. They know this and let you buy the phone anyway.

5 years ago

Reply from GreatCall

Hello Laura, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.

Jan. 7th, 2020

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Denise Bailey Kilgore, TX

Rated lowest score possible. We have cencelled over and over and they keep billing my elderly mother with past due statememts. Enough is enough. Don't ever use this company.

6 years ago

Reply from GreatCall

Hello Denise, we are sorry to hear about the billing issues you are having with your Mother's GreatCall account. Please look for a direct message from us asking for account information to allow us to look into this issue further. We hope to hear back from you soon.

Feb. 15th, 2019

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Michael Kenmore, WA

I’m disappointed in the fetching current location feature. Most of the time it isn’t able to locate my mother when I refresh the current location of her GreatCall Lively.

7 years ago

Reply from GreatCall

Hello Michael, we are sorry to hear about the trouble you’re having locating your mother. If you are still experiencing this issue, please call Customer Service at 1-800-733-6632, seven days a week, between 5 a.m. and 8 p.m. Pacific Time.

Aug. 1st, 2018

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Jeanne Moore Huntington Beach, CA

OI just found out that the company I have trusted all these years is not at the phone if you call at any "inconvenient" time such as 8:15 pm. How can we trust this? I thought it was 24 hour phone coverage.

7 years ago

Reply from GreatCall

Jeanne, Our Customer Service hours are 5:00am to 8:00pm, pacific time, seven days a week. Our 5Star Urgent Response service and Personal Operators are available 24 hours a day, 7 days a week, every day of the year. We will continue to review when our Customer Service staff is most needed and will make availability adjustments as warranted in the future. We apologize for any inconvenience.

Jun. 29th, 2018

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Michele Lafayette, CO

Probably the worst panic button and service I have ever used. It never worked and the few times it did work we got a busy signal. I could go on and on about it's failings, but be warned it's a very poor product

7 years ago

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connie pietrzak Toledo, OH

Great call talk mins are TOO expensive and the phone isn't as easy as they said. I should have shopped around more before I paid $150 for the phone. No wonder reviews are so low!!!!

7 years ago

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Jean Kretzmann Manistee, MI

My father has Great call just for medical alert. Works great. Has GPS so he can be anywhere. He does not need the phone to use the alert button.

8 years ago

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Kelie Hobson Boise, ID

They lied about having a landline attached to their plan. And the no refund claus on the return of their products withnin the 30 days. They kept my money for purchase of their phone.

8 years ago

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Georgia Brisbin Athens, TX

Charges for calls that were not made, and email that I am late and then telling me they did not send any email, and they have not sent my bill yet. They are taking advantage of the elderly, and overcharging.

8 years ago

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Carole Lakomec Endicott, NY

I have never had any problems with this company. I have used them and their response was quick.

8 years ago

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Sue Whitson Pomona, CA

Unit died after a few weeks when my friend had heart attack was not working. Company said they had a battery charger problem and was sending both of us new chargers. My quit after two weeks. Not a good product. No rebate.

8 years ago

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Mary Melcher Rosemount, MN

Great Call device is not technically ready for release. My mother was sent five units over a period of 6 weeks and each one stop working within 1-4 days. When she fell and did need to use it, there was no response.

9 years ago

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rick love Dade City, FL

fail to work sometime in the first year when we found out it didnt work it was outside the 1year warranty so buy a new one or go without unless you test it every day how do you know it working

9 years ago

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Verified Customer

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Roger Bresnahan Colville, WA

It's like a fire extinguisher, and it works when I need it.

7 years ago

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Darlien Las Vegas, NV

Their customer support is nonexistent. My Jitterbug stopped working I have reached out to them several times. Their answer is, "fix it youself and tell us how you did it."

5 years ago

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GEORGE TURCHINETZ Plymouth, MA

they charge you a restocking fee(10:00)and you have to pay return shipping fee to return their phone that does not work correctly. they should take lessons from amazon.

8 years ago

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Kent

We paid extra to get the fall alert option and when I was gone, my wife fell and it did not even peep. Cancelled that option immediately.

8 years ago

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Jitterbug fan San Diego, CA

greatcall makes excellent products that save lives and work very well.

9 years ago

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JANE TURNIPSEED

Good plan. Have had issues with device requiring replacement sooner than expected.

9 years ago

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John Paradis Oak Ridge, NJ

I WAS SUPPOSE TO GET MY NEW PHONE LAST TUESDAY IT HAS NOT GOTTING HERE YET I NEED TO KNOW WHEN I WILL BE GETTING I HAVE NO PHONE

2 years ago

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Karen Peele Northbrook, IL

No problems with service. No problems with equipment and no problems with the price.

8 years ago

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judith keyworth Knoxville, TN

sent for equipment, it fell apart!! many things went wrong--billing, customer service had hard time understanding what i needed,

8 years ago

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Jane Rouch Miami, FL

Warning! Customer service is terrible - it takes hours for them to answer and they are arrogant and rude. Would not recommend.

9 years ago

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PEARL SOSKIL Boca Raton, FL

battery does not charge for more than about 5 hrs goes off when i need it most at night

8 years ago

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Christopher Range Gaithersburg, MD

The charge drains from the phone. Regardless of whether. I am using the phone or not. That does me no good.

9 years ago

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denise douzanis

the device they sent as new didn't hold a charge. Terrible customer service. Don't buy

8 years ago

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Koz Warsaw, NC

Do not like this company at all. Very poor customer service.

5 years ago

Reply from GreatCall

Hello Koz, we are sorry to hear of your recent experience and we appreciate your feedback. We would like to review your account further for potential coaching opportunities. Please look for a private message from us, requesting additional information.

Jan. 28th, 2020

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Mary Lou Davis Lawrenceville, GA

Less than four months old and will not charge. total waste of money!!!!

8 years ago

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D.l. Mainwaring Framingham, MA

Great but requires daily recharging extremely long hold time to reach CS

8 years ago

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Eugene Thomas Pasadena, CA

Need larger battery if using the FALL protection

8 years ago

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jennifer Panoski Westminster, CO

Terrible customer service, totally worthless.

8 years ago

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BettyWallace

You recommended that potential customers track their present usage; well, I certainly did that and the plan I selected far exceeded my average usage in EVERY category. In five years with a very well known company, my wife AND I had never used more than 27 MB of data in any month (billing period). With Great Call and in a mere ten days, I had used 113 MB of data and my wife and used 52 MB. I HAD to immediately call and upgrade my data to 200 MB. It was at that moment that I realized that I could still return the phones whence they came.. And, I did! They screw with old people on DATA!

8 years ago

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gail cruz Kingman, AZ

1 month before my warranity was up my device would only hold a charge for 2-3 hrs. this went on for 2 wks. i told them this when i finially called them and they said i had to keep testing it for another 4 more days and to call them back if it still didnt work. so i did. 2 wks later, got new device , different from the 1st device, with no instruction book or clip. took another 2 weeks and still no ins. book. they also told me my warranty on the new one only lasted for one month, it ended when the 1st device ended since it was a replacement for the 1st one and under the same warranty.

8 years ago