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Spectrum

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7.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 25th, 2025

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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3.3

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1,265 Reviews

Review Breakdown

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31%

4 grade

25%

3 grade

20%

2 grade

9%

1 grade

15%

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Cat Sussex, WI

Mostly it's great but there are several things about Spectrum that are confusing or disappointing to me. Firstly, the due date of the monthly payment could never be changed for me, but it was changed by Spectrum at least 2 - 3 times in less than 5 years. Secondly, the internet goes down for awhile each night around 12:30 AM for daily backup or maintenance or something. I understand this, unfortunately my husband works second shift and he can't get online to distress at the end of his workdays. Another issue is equipment. I had called about another issue last year and the two told me my equipment was old enough that I could get an updated box and pay the same price for better/more service. The device was delivered but it's been sitting in the box for a month. I don't even know what box to replace. They had I could set it up myself but I have ME and cognitive issues and cannot understand instructions, but they won't send anyone to help without charging me. Also there is no way to get any reduction of the bill since I've been such a good and long time customer.

4 years ago

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Chase Victorson Yonkers, NY

Spectrum is an exceptional service provider that offers reliable and high-speed internet connections to its users. With a wide range of plans available, they cater to various needs and budgets. Their customer support is top-notch, providing prompt assistance and resolving issues efficiently. Additionally, Spectrum's inclusion of a free modem and lack of data caps are significant advantages that enhance the overall user experience.

1 year ago

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Karen Ezell Spartanburg, SC

Well, I probably am among the multitude who like and enjoy many of the features and quality of this particular carrier, but also dislike some of their particular ways of communicating or providing their services. I think everybody out there would change something about their carrier no matter who they have. I will say this, a long as I can afford it, I have no intentions of leaving Spectrum.

4 years ago

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DianeG

Not as many outages like DirecTV has. Also, with, Spectrum, my On Demand works all the time. When I was with the other provider, On Demand was more like Off Demand. The only thing I can think to improve Spectrum would be, when we have storms and the messages invade our TV, I'd like an easier way to get rid of it so I can get back to viewing my program. The only way to remove it, is to change the channel and then go back to my program. We should just be able to click one button to clear that message after it's read.

5 years ago

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Aaron R Healdsburg, CA

Finding an Internet Service Provider (ISP) is always a tough task especially when taking into account cost to quality. Spectrum is quality internet service provider but at a whopping $70 a month unbundled, is it really worth it? Not all customers are in need of cable, telephone and internet services. It would be nice to see Spectrum offer individual packages free of disadvantageous prices to a non-bundle. Also, everyone could benefit from a customer loyalty discount. Overall their service is great but it would be even better at a somewhat reduced price point.

7 years ago

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Susan New Braunfels, TX

Spectrum has always provided an excellent entertainment value until this year. It was not announced until college football started that they were unable to negotiate a contract with Disney and ESPN. My family was left with a contract for cable and internet service with a need for another necessary streaming service to get content that was desired. We are older and used to cable television but will just have to get used to a streaming service after deciding on one this week before other games this weekend are missed. We will cancel our cable with Spectrum as it seems their negotiations are ineffective.

1 year ago

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Christian Nakamura Boerne, TX

I've had Spectrum for around three years and I've been decently happy with the WiFi quality. It's fast enough and rarely goes out in my area. However, the price seems to rise with no warning sometimes. I started at $50 a month and somehow ended up paying $80 a month. Still a good price, but it would be nice to have more communication about when and how prices change. Getting ahold of a customer service rep is difficult sometimes too. When they do answer the phone, you're on hold for at least an hour before getting anything done. You don't need to call too often, though! Good service for a good price.

1 year ago Edited August 14, 2023

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Marla C St Louis, MO

I've been a Spectrum customer for a very long time when it was initially called Charter Communications. Initially, it seemed it was the only cable company in the area that offered cable, internet, and phone service at a good price. However, now with so many other companies that offer the same services, and some offering digital, without having to use cable and at a reduced price, it pays to do your research. Also, since the world of streaming has come to the forefront, offering local channels, and some phone companies having sign-on specials, including internet service, makes having cable service obsolete in my opinion. So, with that being said, I've removed my services and have gotten services that have saved me money as well as served my entertainment needs also. So, although Spectrum is a good company, it pays to shop around.

1 year ago

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BD9000 Louisville, KY

While I am satisfied with Spectrum's service overall, there are some points of contention that I must address. Sometimes, and it's happened twice in 2022, when their service goes out and then comes back on, the cable modem is no longer recognized as a valid device. This led to one service call on the phone and a lot of time trying all the basic things out to get it to work (reboot modem, router, etc), and it gets escalated to another technician higher up in the ladder when it doesn't work correctly. When this happens, the IP address usually changes, and you can ping the gateway, however, traffic is disallowed, that is, until I plug another machine directly into the modem and it works again (with a different MAC address). I had to spoof the working machine's MAC address into the router to get it working again. (none of the techs were very savvy and just said I had a bad router - which was never the case - the issue was on their side: blocking network traffic). When this happened a second time, a few months later, (blocked network traffic), I removed the spoofed MAC address from the router and it worked again normally. I also noticed the IP address went back to the old one (from months earlier). Basically, I've had to fix their issue from my end simply by changing a MAC address and their tech support, while friendly, seems to default to "it's your problem" instead of doing some proper research (granted, they've always been able to see the modem & ping it) or admitting the problem is theirs. That's my only real gripe, with the exception that the monthly rate keeps jumping a few bucks every year and my speed is the same as it was for the last 5 years (limited by my cable modem @~350Mbps Down/10Mbps Up - but I'm paying for Gbps rates). I don't get tv or phone service but it would be nice if I only paid for what I'm using, but there is really no plan for these lower rates. They have good customer service, overall, just would like a break on the rate hikes if I'm not using the bandwidth. So 4 stars.

2 years ago

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Glenda Galloso Mission, TX

We live in a area that didn't have internet provider services except through satellite. We had been trying to get Spectrum to service our area for years. That process was very difficult and were always told that they didn't know how to go about us requesting their service. We finally got Spectrum to provide internet service to our area. I am guessing because the pandemic put a huge demand on internet service to rural areas. Now that we finally have Spectrum, we are very pleased with the service. I am paying much less money for much higher speed. I just wish it hadn't taken this long to get service in our area.

2 years ago

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Sammy Clement

We get the gig service and it's been pretty good so far. We started our service in September of 2021. There are two things to be aware of. 1.) The payment date does NOT match the date you signed up for. We signed up on the 21st but our first full bill was October 14th. We were told it would be the 21st since that is when we signed up. We will have to pay extra if we want to change the bill date. 2.) They don't communicate with each other. We had a technician come out because our internet wasn't working during our first month. They were told "yep it's up and running on our end" and they replaced the ENTIRE wiring from the telephone pole to the house. Everything. It still didn't work. They talked to 5 different people. They were scratching their heads. 3 hours of work... They get ahold of the 6th person just to find out that no one had started our service yet. They said it happens often. First person doesn't do it right and then most reps after them don't bother checking. Just say "yep good on my end" so they can move on to the next thing. The repair guys were amazing, and we were "compensated" for the inconvenience. On top of this experience, there have been several other miscommunications between reps and other departments. Other than that, I like it. I'm wireless and it's decent, the wired is amazing. Good for gaming.

2 years ago

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Bob Trammell Los Angeles, CA

I have been on Spectrum for 3 years now, even though I have a choice of 3 ISPs at my home. Speed is consistent and reasonably close to advertised speed, occasionally exceeding the promised speed. I have experienced very few outages. Tech support is very good. They provide a good antivirus and their web site does a speed test upon request. My one complaint is about their email server. I've had difficulty using it and they provided me with several email IDs on different servers. One is required for billing and a different one for technical support. This is confusing, but I use a third email ID on Google mail for all my actual correspondence (except with Spectrum). A plus is they have twice increased my internet speed at no increase in cost. A downside is they charge extra if you want a modem/router that supports WiFi. The one they provide is not state-of-the-art, either. I use my own WiFi router that I purchased. Their "default" router only has one ethernet port so I need my own ethernet switch, as well.

3 years ago Edited July 15, 2022

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Michael Los Angeles, CA

For the most part, spectrum has been great. I did catch a couple of hidden fees. Or fees at work disclosed to me. But after contacting spectrum, they made it right. I never have an issue with my internetor Wi-Fi connections. My router or modem rarely have an issue if I do I can go down to my local spectrum store and pick up new equipment.

1 year ago

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Reinder de Boer San Antonio, TX

Delivers speed generally at or above promised. Every evening someone with, what I can only assume a huge backup, slows speed down to a trickle though it recovers eventually. Generally streaming has no issues. I have a choice of providers but I’m happy with the service.

3 years ago

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Carol Lewis Myrtle Beach, SC

Although I know lots of people have doubts about Spectrum, I can say I have been happy with them. We have our internet (which was coming in and out) with other companies and spectrum took the time to find the problem, fix it and haven't had any problems since then.

4 years ago

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Jennifer Abrahamsen New Hampton, NY

Fast internet most times. I dropped television from them (or anyone) because we rarely watch it. We don't have Fios in our area and ONLY have the option of Spectrum or a dish provider. Our Internet is faster and more reliable than neighbors who use a dish provider.

4 years ago

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Cheryl Bishop San Bernardino, CA

I have had only positive experiences and I have moved several times since I started using them. Any mistakes on my account , due to frequent moving and were immediately addressed and resolved. The did not even charge me for installation for my last 2 new addresses.

4 years ago

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Tiffany Cota Queen Creek, AZ

I've been a customer of cox for over 15 years! We never had any issues until we moved out of the city into a town. It seems like my internet is always acting up. I still though feel like they are still the best that is out there

5 years ago

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Robert

My expierience with this provider has been mostly positive. The advertised DL speed is mostly under ideal conditions. What I get is generally adequite for my needs, though. T.V. reliability is 100% better than my previous service.

6 years ago

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James Douglas Seaside, OR

We've always had good internet service with good speeds and awesome protection. There have been occasional disruptions but very few over the past two years. People like to complain but the truth is that Charter provide very good service.

8 years ago

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Greg Page

I like that the service is near rock solid. Interruptions are minimal and normally no fault of Spectrum. I do not like the cost of just basic connectivity it is on the high end compared to some others. They have good customer service reps and tech help is usually great , have gotten a rep or two that just weren't at a high tech skill level (likely new) I'm pretty tech savy so I want someone that is at least on the same level and we'll solve the issue together

1 year ago

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Spydarmyke X Chicago, IL

I've been a customer for several years. Spectrum internet IMO is the best in my area of Texas. The only negative is the price, it keeps increasing with time throughout the years. With the amount of new customers seems the price should adjust accordingly to keep and gain even more customers without losing profit. They honestly should focus on the customer as they do profit margins.

1 year ago

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Cindy Rotermund Charlotte, NC

I have had spectrum for 4 years. I definitely think it's mostly reliable. We have been getting some more frequent outages lately but they have been in the middle of the night so maybe it is due to working on the system. They do send notices indicating that there is an outage in our area and when it is back on. We have not had any slow-down issues and spectrum was great when we needed a new and upgraded modem. They sent it to me and helped me over the phone to get it transferred over.

1 year ago

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Scott Hoover Cathedral City, CA

Here in Palm.Springs there is not a great deal.of.choices when it.comes to internet or.cable television. I recently left a smaller more "friendly". provider because at the end of the dsy, I want my internet fast and whatever I want to watch available when I want it and for.me, Spectrum has it all and has what I need at a fair price. The streamers are way too high and have become what they were trying not to be...that's all I care about.

1 year ago

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Matthew Ohmann Lake Placid, NY

Spectrum is definitely reliable if you’re looking for a reliable Internet and cable company. Prices seem to be a little high and your monthly bill will definitely go up after a certain amount of time so keep that in mind but if price is not an option, you get good service I would recommend spectrum just make sure to read the fine print because sometimes things are too good to be true.

2 years ago

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Ilspbeth Bruce

I like spectrum better than any other cable company. only thing is that they dont tell you about any of the things that they charge you for upfront like installation and that you have to have a certain type of tv or a roku unit because they dont give you a cable box anymore. They charge you the absolute most for services that you dont use or actually need. I called after i received my first bill and had to demand they remove charges that i was never told about or that i didnt want. Now i pay $30 month for the fastest internet service you can get!!!

2 years ago

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Ron Jaffe Orlando, FL

I've been with Spectrum for years, including the companies that Spectrum brought out. Except for very rare outages, service has been very stable and very consistent in terms of bandwidth/performance. Customer service can be spotty at times, and it's frustrating having to go through the support menus, but any issues are usually resolved fairly quickly.

2 years ago

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Kara Moore Marion, IN

I use Spectrum and so far do not have a problem with them. People are always complaining about the bills coming twice a month, but that is standard practice for all cable and internet companies. Just make sure you pay at least one of them every month. They do send notices if there is an outage and the speed of the internet is fairly fast. I don't really have any problems. I get notifications to let me know a payment is coming up.

2 years ago

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China Mike Clinton, ME

Well I like about this company is the reliability of service. What I dislike is the price which is $80 a month. I mean come on down in Massachusetts. I get the same product for a fraction of that. The only reason why it's like that up here cuz they like to take advantage of the people because there's no competition. So spectrum enjoy the time you have left because they're all on the way up. She better start treating you customers better now than later. If you want to retain your customers, there's once the competitors come in you're done

2 years ago

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Marion Cushman Columbia, SC

I definitely love this provider. I've never had a dropped call. I can always use my phone when I need to. The price will be reasonable after I pay my phone off. I traded my phone in & instead of taking the big chunk off my bill they chose to take 11.00 off each month so it seems like forever. I think it's another year. Then the monthly rate will be reasonable. So if you bring your own phone or buy your phone out right then yes you will have a reasonable rate.

2 years ago

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Amanda Jo Presque Isle, ME

I've been with Spectrum over 7 years now. My monthly bill has stayed the same, down the the penny. They have one of the best customer service team I have dealt with. The whole spectrum team in only 5 mins or less solves your issue. To sum up in a few words would be Fast, friendly, affordable. I recommend spectrum to everyone. Thank you spectrum.

2 years ago

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Jake Kantor San Antonio, TX

I've used Spectrum a lot through the years in various cities: New York, Los Angeles, and San Antonio TX. They've always provided a fairly reliable high-speed connection to the internet. I would rate them between B and A+. Sometimes my connection will go dead for a minute or two, but it's not that big a deal. Billing has always been smooth. I have never used them for cable TV or phone, so my review it limited to just their Internet offering. Overall I recommend them.

2 years ago

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Acrofab Office1 Holland, MI

Service is farily reliable and stable and speeds are good. Prices aren't too bad. Getting business customer service is not easy and most service help revolves around trying to get you to spend time to scour the website and FAQs instead of just getting you to a business service rep to solve your problem immediately. Phone numbers and getting to the right department to help are hard to find.

2 years ago

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Kasey D Wichita Falls, TX

When I moved last year spectrum offered me the greatest deal I thought it was a scam but it wasn't I got internet, home phone, second tier cable and a cell phone unlimited plan for $65 a month! In the last year I think I've lost service for the cable maybe once the internet maybe once a month it will drop off but it usually fixes itself cell phone coverage has been great I got no complaints this is a great company I would definitely recommend them.

2 years ago

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jbucklin Cameron, LA

Fairly reliable internet service is a plus. My speeds barely 1/3 of the advertised speed for my tier of services. Outages could be communicated more effectively, though this is improving. New customer offers are irritating, I feel that customer loyalty should be rewarded, not penalized by consistently having to pay 30% more each year for the same service than new customes.

2 years ago

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Sonja Hoffman Cottage Grove, OR

Wut I like about Spectrum is the variety they have available, where it can be live or not, & the one thing I like a lot is where everyone in the home for say has a profile and they can put their own choices into their profile info & it doesn't interfere with others choices. The one thing I can say that has been irritating is that sometimes the channels will be playing and then it will stop and u usually have to restart it, & it happens more then once, but other then overall its all pretty good & the pricing isn't to bad.

2 years ago

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Super Cool Slimes New Philadelphia, OH

My boyfriend had a bad experience. The customer service woman was rude to him and then he over paid by $80. She told him an amount and conformation number, the bank had a different amount deducted. He was late on another bill because of it and accumulated late fees. He canceled it. So I called and got the wifi. My experience was the exact opposite. I had the nicest most helpful customer service woman. I remember her name was kay. She helped me and went above and beyond any other 1 I ever had. It was very refreshing to actually have a person who was good at their job.

2 years ago

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Melody Rowe Charlotte, NC

Spectrum is good to use for internet services. However, they need to credit their customers when they have outages. Definitely like the fact of using the service on the go. Would not recommend them for any other services as prices are to high and not worth it. They do have other companies beat when it comes to internet services and the pricing on that.

2 years ago

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DogLover17 Macomb, MI

For the most part, I am happy with Spectrum; however, in December my Roku devices wouldn’t work and I restarted several times, etc. The issue was due to interruptions with Spectrum in my area but I did not know any of this until I called my son-in-law who lives out of the area. He looked it up online. There was a service interruption and I would have at least appreciated Spectrum leaving an automated message or something on my phone to reduce my frustration.

3 years ago

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Chrissi Parrish Dallas, TX

It's cheap haven't really had any issue with them....expect they need to let people know late at night they going to do work where you won't have internet. This has happened several times. Also, people need to learn how to answer phone there not be so rude when you ask so many questions I know you want us off the phone but we are paying you to do your job. Great company to use.

3 years ago Edited January 17, 2022

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Mia Tallahassee, FL

Somewhere between 3-4 stars. Had someone come out to fix my internet and they could not figure out the issue, which I get sometimes it is hard, but I kept suggesting an idea of what it could be. The man who came out kept telling me it was not what I was saying, and I just asked him to try, turned out I was correct. Most of the time they are very helpful and nice, but always late to help!

5 years ago

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Charles Norton Zanesville, OH

Spectrum has decent broadband and usually good internet speeds. However, they are my only internet provider available in my area at the moment. Their prices are always increasing.

1 year ago

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Alexander Johnson Burbank, CA

I really enjoyed the services and I rarely ever had problem with signals or programming but customer care is another demon. I recently ended my period with spectrum because of some unauthorized charges

4 years ago

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Michael Oconto, WI

Dependable an price is fair! Customer service has been pretty good with assistance when needed! It has shown to be reliable with great speeds compared to the internet companies i had used before!

4 years ago

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Alan Oda

It's surprisingly decent. The company has done well in improving their reputation by providing consistent service. At the same time, the cost of their service continues to rise, but that's true for all of the available ISPs.

5 years ago

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Wini13 Staten Island, NY

Sometimes it's slower. It also tend to buffer when i'm streaming. But cable tells me i'm in the higher internet speed. I find it hard to belive. I may need a new router, but the Spectrum Co. Is't as friendly as Time Warner

7 years ago

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Brandon Santa Paula, CA

Iwish that i could get better price. after the one year of reasonable price they then up the price. it makes me want to shop elsewhere but there isnt another internet provider that offers what they do.

7 years ago

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Cody Callaway Dallas, TX

Overall satisfied with Spectrum. There is internet outages sometimes, but they are good about notifying customers about the outages and when they will be resolved. Only giving 4 stars instead of 5, as I think they could reduce there monthly rate a bit.

1 year ago

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Eleathia Wilkins Winston-Salem, NC

Spectrum has been a good company when it comes internet as far as reliability. During severe storms the signals usual still works and if not, the outage is not king. I do not like the constant price increase. As far as cellular prices are ridiculous high, but again reliability is great.

1 year ago

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T Hazen Lakeville, MN

They have been ok for 2 years, when I have experienced issues or down service and called in to investigate it seems they were already aware which was helpful. I live in a new construction area so there were outages a lot in the first year or so but were resolved timely and have since slowed down.

1 year ago