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HughesNet

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455 User Reviews

3.6

Overall Score

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1-(866) 915-3575
LAST UPDATED: November 27th, 2023

HughesNet is an internet service provider committed to making its customers' internet experiences the best for more than 40 years. This long history of service has made HughesNet the largest satellite internet network in the country.

HughesNet internet offers download speeds up to 25 Mbps from a satellite network. It focuses on residential internet services.

HughesNet has a great reputation for customer service and has a high rate of customer retention. This reputation helps HughesNet stand out among their competition within the industry.

As a satellite internet provider, HughesNet is often contrasted with its competitor, Viasat (formerly known as Exede Internet).

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The Good

  • Satellite Network
  • Plan Options and Pricing
  • Nationwide Availability
  • Bonus Data

Satellite Network

The technology delivering high-speed internet plans is constantly improving. Consumers can choose several options from their internet providers, such as dial-up service, DSL, cable internet, and fiber-optic broadband.

HughesNet internet has introduced a new type of network using satellite technology. The HughesNet satellite is more than 22,000 miles in space and will receive a signal from the customer's computer.

However, some customers complain that satellite internet service has room for improvement, and they struggle to get a signal. Being at the forefront of internet evolution comes with the risk of service issues, so make sure that satellite internet is the best option for you.

Plan Options and Pricing

HughesNet has one consistent speed across all of its plans: 25 Mbps. The actual speed experienced may vary depending on other external factors. The rates vary based on how much monthly data is included and your area:

  • 10 GB – $49.99
  • 20 GB – $59.99
  • 30 GB – $89.99
  • 50 GB – $139.99

However, these rates don't include equipment, which customers pay a monthly fee to lease.

Nationwide Availability

Most broadband ISPs are smaller companies that offer their networks to a focalized region. They generally operate in a few states or in metropolitan areas. Few companies offer widespread service.

HughesNet's satellite service spans the entire country. No matter where you live, you can always access the network. This is a benefit for customers who may move often because they can be confident that their internet will travel with them.

Bonus Data

HughesNet has restrictive data caps, but the good news is customers have access to a bonus 50 GB of data per month when accessed between 2 a.m. and 8 a.m. If you plan on surfing late in the evening or early in the morning, this could be beneficial.

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The Bad

  • Limited Internet Packages
  • Long Contract
  • Slower Speeds
  • Data Allowance
  • Equipment Purchase or Lease

Limited Internet Packages

Most ISPs offer their customers a large selection of internet plans. These packages have a variety of data speeds and features.

This is not the case for any HughesNet plan. They offer limited service plans depending on your area. Pricing also varies depending on your zip code and the data allowance you choose.

If you want to cancel your service contract with HughesNet after installation, expect a termination fee. You will have to return the equipment by mail.

Long Contract

HughesNet's internet service requires a two-year contract, as do some of its competitors in the satellite internet industry. If you want to test how it compares to other broadband internet providers, you'll be locked into a contract for years unless you would like to pay an early termination fee.

However, HughesNet guarantees its price for 12 months, which could be appealing for those who are wary of the notorious price hikes with many service plans.

If you're seeking a month-to-month contract, HughesNet isn't for you.

Slower Speeds

HughesNet's broadband speed is very slow in the industry. Some companies have higher speeds closer to 1 Gbps, but more commonly, the competitive speeds are lower: 75-300 Mbps. HughesNet only offers its customers 25 Mbps. This may be a deterrent if you need a higher download speed.

The upload speeds with HughesNet are not easy to find on their website. This is one of the most frequent customer complaints, and many say they switched from HughesNet to a high-speed internet plan.

The high latency of satellite internet has many users complaining that they struggle to get a signal to their devices. Others say that when they run a speed test they receive a slow speed much lower than their advertised plan. Your devices communicate with the satellite service with a brief half-second delay that makes real-time online gaming impossible.

If you are looking for faster speeds, you may need to look elsewhere.

Data Allowance

HughesNet's data cap could be another downside for potential customers. Other internet service providers also set a data limit for their customers in order to better control their network speeds, but these companies normally don't have limits that are set so low. Some companies provide their customers with unlimited data.

HughesNet's data caps are between 10-50 GB, which limits their customers significantly. However, once you use your data allowance, you can still stay connected at a slower speed free of additional charge. HughesNet only slows down data until the next billing cycle.

HughesNet also has data saver technology that moderates the amount of data used when streaming videos so that your data lasts for a longer period of time.

Equipment Purchase or Lease

If you choose one of HughesNet's internet plans, you can pay upfront to purchase the HughesNet gateway modem, which comes with built in Wi-Fi. Otherwise, you'll have to lease the modem for a monthly fee. The modem is required for HughesNet service. Customers living in rural areas might decide the modem is worth the upfront money.

When initially starting an internet service contract with HughesNet, customers will schedule a technician to install the equipment. Some deals include free installation. Others may charge an installation fee.

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The Bottom Line

HughesNet uses broadband satellite to bring its customers a connection. Its satellite network creates a pathway between the customer's computer and the HughesNet servers through a satellite that is thousands of miles up in space.

The speeds currently available through this network are very slow at only 25 Mbps. While this is low compared to high-speed internet, it is much faster than dial-up and may be your best option in a rural area.

Consumers interested in high speed may want to consider other internet options if available in their area, like cable or fiber-optic internet.

HughesNet service options also have little variety. HughesNet would be a good option for customers who live in remote locations, want a reliable connection, and don't mind slower internet speeds.

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User Reviews

Star Rating

1.3

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455 Reviews

Review Breakdown

5 grade

3%

4 grade

2%

3 grade

4%

2 grade

4%

1 grade

88%

Sentiment Criteria

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Grant Avery

Unreasonably overpriced, and the internet essentially does not work. On top of all this, we were slammed with a 300 dollar cancellation fee, and told we needed to remove the radio ourselves or we would be fined for that too. I seriously hope I don’t fall off my roof doing this, but I don’t have much of a choice since HughesNet won’t send their employees to remove the radio. I would never recommend this service for any reason. Bad on all fronts.

5 days ago

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Easton Curtis

Unfortunately I have had nothing but bad experience with HughesNet. To start off, the most important thing I made clear is that I would need to make and receive phone calls, this does not work. On top of that, my data would only last five to seven days at the start of a billing cycle, that was with streaming Netflix three to four days a week, maybe one to two hours, either way, fairly light internet use. Even when I did have data most streaming devices were pixelated and would not make it through an entire episode before freezing and disconnecting. I constantly had to unplug and reset the router. When I went to cancel my service I found out there was a $400 cancellation fee. You also have to return all the equipment yourself otherwise you will get charged and extra $300. I just switched to starlink and it works phenomenally for anything I want.

2 weeks ago

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Annette Henry Sardis, MS

They were not honest about their plans I have only been with them for one month and I received a bill for 387.00 I contacted them and tried to see what was going on they keep giving me the one around not to mention that it was free installation I called back a couple days later and my bill has increased to 455.00 but I still have no explanation as to why I'm paying this much

2 weeks ago

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Heidi

I named my HughesNet network "Slower than dial-up" and that sums up the internet service. Very slow, nowhere near the speeds they advertise. Their customer service is even worse than their internet speeds. I have interacted with their customer service department multiple times and they are impressively bad. I have made changes to the account, which included faxing paperwork and speaking with them multiple times, but they never did get the changes made. The only reason to use this service is if there are absolutely no other options.

2 weeks ago

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Chris Biggs

Worst service we have ever had... they get you on going "over" and Bill you high!! The connection was so bad it would take forever to watch a movie on Netflix and then they charged us $375 for getting rid of there service but they keep calling and emailing and even texting my wife asking what they can do to keep us on there services. Not a company worth even calling.

3 weeks ago

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Shannon Church Marshall, VA

First let me start by saying Hughes net was the only company I was able to get Internet through in my area in 2021. The ONLY. I signed up and had to actually buy everything as I did not qualify for the lease option even though my credit at the time was about 630. Eventually had to upgrade to the 75gb per month package with phone. Even then the gb we used were making us use tokens. We stream. We do not have cable or like Dish or etc. Back in March of 23, I called to upgrade to business or higher package. I was informed that I could get 200gb per month for cheaper than what I paid before. That was not true. Secondly, I inquired if that would extend my contract or alter it. The rep assured me I wasn't under contract even though I should have been at the tail end of my 2 year contract [I signed up the end of April 2021]. I didn't agree to go under a new contract with the upgrade, just assured I could upgrade. We just purchased Starlink and have switched over so today I call to cancel and I'm told I'm in a contract for a year!! Now I totalled my last two and 1\2 years payments and I'd already given this company 8k. Yes, eight grand plus some for Internet in that amount of time for crappy speeds, no gaming, zapped usage. They hung up on me while they are reviewing the phone conversation I had with the rep telling me I didn't have a contract. She put me in a new one even though my old contract was still in place.

1 month ago

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zach perry IA

Worst internet provider ever told us it’ll be month to month payments and that could cancel anytime without any fees then go back and tell us we have to pay 400 to shut it off and more to have a tech come out and take everything out they lie and the router works for a whole day that’s its

2 weeks ago

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Lola Dog Chicago, IL

If I could give zero stars I would!! They lie to you, they tell you about hidden fees. I legit had services for 2 days and cancelled as my data hit the limit in 2 days. When I called and cancelled I was called a “loser”, and I’ve been fighting them ever since because they keep charging me for a bill that does not exist!! Their internet is horrible and the customer service is even worse

1 month ago

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Blop McBloppy Gilroy, CA

Terrible internet service and terrible customer service. Very slow internet. We experienced constant buffering. You cannot do any wi-fi calling at all. When I called to get credit for some days when I had no internet at all because the modum died, I was told it was not their fault and I was hung up on. I also never received the replacement modum, that I had to pay to ship to me. They have exorbitant cancelation fees. It's honestly a scam.

1 month ago

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Dana Bjornson

My biggest gripe is the inconsistent quality of service it's constantly cutting out, having to buffer while streaming Netflix etc. Sometimes it will cut out altogether for an hour or more. I've called customer service at least a dozen times always get the run around they've gave at least 3 excuses as to why the connection issues are happening. The last time I called they couldn't give me an answer but was told an engineer would call back that took over a week and still didn't fix the issue. Customer service is terrible as well constantly trying to upsell the service but not addressing the service issues I've been having over a year. Also they are rude, arrogant and put you on hold several times transfer you etc but never fix the issues. I've since canceled the service and switched to another provider. There was no way to monitor the usage, or even look up the account number so everytime its time to pay a bill you have to call and wait on hold, then deal with obnoxious agents who try to upsell and take forever to process payment !

2 months ago

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Sandra Catherwood Dallas, TX

I think this is the worst service and they have the worst customer service I've had to deal with. My dad is 65 and in and in a wheelchair and they demanded that he get up on the roof and remove the dish himself. That's not going to happen! I was speaking with one of the customer service reps who could barely speak where I could understand them and they had the worst attitude. I asked multiple times to speak with a supervisor or manager and he continued to tell me that he can dispatch someone but at a fee to my dad. Again, nit going to happen. I demanded that he GET ME A SUPERVISOR and he finally did after telling me they'd tell me the same thing. He argued with me for 15 minutes about getting a supervisor, absolutely unprofessional and acceptable! As a General Manager for Hilton Hotels I understand the severity of good customer service, they definitely need to retrain their staff on how to assist a customer! The supervisor did finally waive the fee to have their technician come remove their equipment after 30 minutes more of telling him my dad was in a wheelchair and would not be able to climb on the roof! Thank God that Att can now provide service in the Talty/Terrill area now.

2 years ago

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Tammo Rancho Cucamonga, CA

HughesNet internet service is GREAT, compared to the DSL I had. It works exactly as advertised. The installation was done as scheduled, done professionally and looks very neat. As for the speed, I couldn't be happier. I get between 18 and 21 MBPS. My DSL only provided 0 .8 - 0.9 MBPS, yes, that was less than one MBPS. I am simply too far from the phone company's Relay Building. So, for my situation, HughesNet is a good answer. I understand that as of this writing (2/8/19) they were still having some technical issue with the Usage Meter application. One consideration for those reading negative reviews where the reviewer is unhappy with the speed. When you go to some website to let's say download a video or other large file, you may think that is no where near 20 MBPS. The webpage or file download is also very dependent on the server that provides the data. If the server is undersized or very busy because of man, many users on it at the same time, that will show up in your download time. That is not your ISP's (like HughesNet) fault. To check the speed, use a speed testing app that is free to use.

4 years ago

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Jeff Clark Lawrenceville, IL

I wouldn't wish this company on my worst enemy. The Hughesnet I have sux out loud. They tell you that you can stream YouTube, Movies, and other things but you can't because it's so slow. It's not worth crap. I hate this enternet company .

2 months ago

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Donna Sellars Denham Springs, LA

June 2023- DON’T DO IT!! HughesNet should be considered scammers!! 4 years of the most horrible service I’ve ever experienced. I don’t mind paying for a service I can use and I even expected have a few hiccups now and then BUT HughesNet is a joke. I live alone, no gaming, aI have a laptop that I use MAYBE twice a week to Google something, my cell phone has unlimited data (so I don’t need it for that), but I do like to watch movies. Well in 4 years I wasn’t able to watch a movie without it buffering every 5 minutes so therefore I was NEVER able to watch an entire movie!! In 4 years!! NEVER!! That’s sad. Every time I’d call to cancel over the years I would be threatened with “you’ll have to pay an early cancellation fee!” Cancellation fee for what?? What service?? How about HughesNet credit me for their “contracted services” that they DID NOT PROVIDE!! Then when I finally had enough and was no longer under contract I cancelled the unusable service. They said on 4/22 “we will mail you out prepaid postage boxes to return our equipment.” Two and a half weeks later no boxes. Called them again on 5/12 and I was told “sorry they didn’t mail the boxes. I’ll have them mailed out to you on 5/27.” In the back of my mind I thought “why 5/27?, that’s strange.” I received the boxes on 5/30. My son took down the equipment as per detailed instructions given. I packaged up the boxes and brought them to the UPS Store (1 hour away, I live in a rural area) on 6/2. I checked my UPS tracking numbers today and the equipment was received by the company yesterday. So i know that it will most likely take at least 7-10 days to update my account and remove the $718.14 charged to me for their equipment. I felt confident that the nightmare with HughesNet was finally over. Not so fast….I get home an hour later to find a letter in my mailbox from a collection agency!! Yep a collection agency!! Ironically the date that HughesNet turned me into the collection agency was 5/27!! The same day they said they were mailing out the boxes to return the equipment. Coincidence?? Not a chance in hell!! They were trying to distort money from me even though I was the one that kept calling to make sure boxes were sent to me and that everything was taken care of on my end. My advice to anyone thinking about getting HughesNet service DO NOT DO IT!!

5 months ago

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Shane King GA

Horrible in every way. Super slow and the scam artists double charge you AFTER you pay your bill on time and then triple charge you. Then after your contract ends and you cancel they lie and say contract was extended. Scam/con artits to the T and the worst Internet service ever. Avoid these crooks.

3 months ago

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Shane

I am very dissatisfied with HughesNet it worked great for the first month and it seems that Services deteriorated ever since then it is almost useless when I'm off on the weekend and actually have time to use it evidently it's too crowded sucks I mean really sucks and I'm locked into a 24-month contract now very very dissatisfied

3 months ago

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Geraldine Roark Jeffersonville, IN

I hate Hughes net service and I can’t download a movie or get on my tablet to watch videos or music videos. They aren’t cheap and they just keep getting slower and slower. I try to watch movies at nite because I live with a lot of pain and they aggravate me for slowing it down so much and it buffers so much it just makes me mad. The people you speak with are very polite and it’s not their fault ,it’s the company’s fault.

4 months ago

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Laquandra Owens Oklahoma City, OK

Terrible service , They kept putting my service on autopay on their own without my permission after constantly telling them I don’t approve of it. Representative are useless & never help you with your problem. They don’t like to provide their names & are unprofessional. I wouldn’t refer Hughes net to a dog ! The Service is garbage, they lie like you can connect multiple devices but you can not if you want them to work

5 months ago

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highmetalman6

Where to start? Am I able to post screen shots, audio recordings, dates and times of all the ILLEGAL crap they have done to me? EVERYTHING from being hung up on when I'm in there right and the "CSR(Customer Service Representative)" is blatantly lying/backtracking on their words, trying to make me feel like I'm stupid and don't understand how internet works. *I worked as a troubleshooter/technical support for another ISP.* As we all know, you get your high speed data allowance once a month. Once that runs out, they "SAY" that they don't throttle or cap you. BS!! I ran out of my high speed for the month, just like every month because I don't think you ACTUALLY get the data they promise you. It's like you watch 2 movies and it's all gone. So I was trying send an email to a buddy of mine who is out of state and my internet was so slow that it couldn't even send a freaking email!! So I ran a speed test. Download speed? A WHOPPING 0.09MbPS and a ASTONISHING 0.32MbPS upload speed. When I called in to ask why it was so low that I couldn't even send an email, they tell me that they run a speed test on THEIR end and THEY'RE showing 25MbPS or higher...? Are you serious? When I bring this up they tell me,(like an upset child) "Nuh-uh, YOU'RE wrong I'm right. I don't care what it says on YOUR end sir, what im seeing on MY end is what matters... I mean come on... If I was a lawyer, I'd have a field day with these crooked criminals. They are literally making BILLIONS off people like me by lying to the customers, slight of hand, distractions, answering your questions with their own, etc... It's all 2nd grade mentality. Talk over me, speak to me condescendingly, ask question, ask another question WHILE I'm answering the first... This company needs to honestly be investigated, and I SWEAR TO GOD I'm going to keep going at them for this. I've had enough. Enough is enough. And I'm a guy who's worked at ISPs before. I know what's right, what's wrong and this and that, but the saddest part? What about all the people that DON'T have the knowledge I do? The ones that CAN'T speak up for themselves, older, younger... It doesn't matter to Hughesnet. Hughesnet will rip you off just the same.

7 months ago

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Julie Greer Baltimore, MD

The worst internet service possible. Don’t waste your money. Contacted customer service and our internet was still extremely slow. Customer service reported no problem, but we were unable to watch TV at all without it buffering every 5 minutes. At every attempt to cancel service, they just remind you of the early cancellation fees and that they are trying to help you. However, when I called to complain previously they didn’t process the complaint which would have decreased our commitment to 60 days. When I called again they wanted to start the 60 days at that point. It had already been 60 days. Customer service had no intention of helping us. If your product is horrible, the least you can do is admit it and make it right rather than charging people fees for services they never received. I would recommend you stay far away. If you need someone to buy you out of your contract T-mobile definitely has better internet service and customer service.

7 months ago

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Kathy Clark Ravenswood, WV

I guess you have to give them one star but they suck. Don't listen you when you call. I talked to one tech got a case number even said my modem was bad not receiving data. And had to call back with case number but the other tech still wouldn't listen. Had run through rebooting again and again still the same issue. Then would believe me about error code 24.1.1 which I was told I had plenty of data left but I was out data. So lies,lies and more lies. Still don't have a new modem and slow internet. Looking into different companies. Can't even work from home because of them shutting down the speed. Run away from this company

7 months ago

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Rusty Shackelford Luthersville, GA

HughesNet is the most WORTHLESS internet service I have ever had. Fiber-optic cable is being run in our area and we can't wait for them to get it run to our house. HughesNet is the only service available in our area and it Sucks! I would not recommend Hughesnet to my worst enemy. We upgraded to the highest plan and saw NO change. The signal is never good. If a cloud comes over head, you will lose service. Once we requested a service call, we had to Pay a Service Fee of $100 before they would schedule a Tech to come out. The Tech finally came out and worked on it for over an hour. He left and we tried the service. It was Worse after he left than before he came. I called the service department and told them this. They didn't refund our $100 but rather contacted the service Tech, who contacted me and over the phone had me run test on the system. Afterwards the service actually got a signal but still slow, dragging and worthless. It took me 15 minutes to get this site up to write the review. If you get HughesNet, You're throwing money away on a service that is basically the biggest joke in the internet industry. When our fiber-optics gets installed, I'm going to throw a party and burn all of this worthless HughesNet crap. Save your money and frustration and go with another company.

7 months ago

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Veronica Lawton

We have HughesNet Gen 5 oh how fast it will be said the Tech don’t believe them cause they’re just trying to make a sale. We have 30GB we are 67 and 78 seniors I go on Pinterest on my iPhone he’s hardly uses it at all and they slow us down stating we went over data? 30GB really. They are finally hooking up Fiber optic cable here hopefully within a week maybe two and we’ll have it then I’ll pay that extra money just to get rid of HughesNet they are making way to much money screwing senior and everyone else they need to go out of business and hopefully this new government fiber optic contract coming thru will put them in their place it’s coming Thank God. No one can use up 30 GB data in a couple of weeks.

9 months ago

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Lion Heart

Well mabe is not better than land lines internet but solved wene no other internet can. true real time gaming is not posible and apps like zoom work halfway due to distance info travel just over the air to reach the sat but some jobs can be done from home as long is not operator or meetings .i m able to strem 4 tv at same time obvious wene data cap reach 1 or 2 tv is not as bad as people say here i belive this is a hate campain i saw comercial on tv the never say best internet they say best satellite internet so they specific betwin sats competitor they know sat conectios are no better than land conection but that is about to change in next 5 years or less

1 year ago

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Amy Heimann

I live in the sticks, and the only way to have internet is via satellite. Hughes seems to work well. It does get a little spotty if there is torrential rain, but otherwise has worked well for the six months that I've had it.

5 years ago

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Review Source

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Kate Gregory Pleasant Grove, UT

We got Hughesnet while we lived in Texas. We signed a 2 year contract and ended up moving shortly after. We lived in a short-term rental and they suspended our contract 6 months because internet was provided. We were not charged moving costs, but we paid for 3 months of unused internet because they would not suspend it any longer. When we set it up on a new state, they wanted to restart our contract. I refused, so they stayed with the original agreement. I felt that it was unethical trying to extend the contract when we had already been paying for nothing. Our internet was fine for 6 months, but apparently the dish was moved during a storm and the internet was slow. I called because it wasn't working well and customer service said that we would have to pay $125 for a technician to come out and make the internet work well again. I said that was too much money for something we didn't do so she waived the fee. Our internet is working well again, bit my overall experience had not been great.

4 years ago

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Susan Hadley Gordon, GA

If i could give these people a 0 I would. You cannot get past customer service with a complaint. I strongly believe this system is not installed correctly. It can't be and get the speed I get "high speed" not at all. A joke!!

4 months ago

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Joe Manresa Naples, FL

HughesNet they are thieves with license, they will lie to you about a government discount that will never come to have you as a customer once you get a contract they will said you don’t qualified for that discount and if you want to leave pay 💰 400 also the internet is really slow and very expensive 🤢🤮🤢🤮🤢🤮🤢🤮

5 months ago

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Jesse T Portland, OR

Terrible customer service, called to cancel 3/21/23 and they said oh just suspend it just incase you need it and will waive all fees up to 90 days, after 30 days of being suspended 4/21/23 they charged my CC for rental equipment $26.25, So I called them to cancel and get a refund and was told they won't refund it because I called frustrated and if I wasn't frustrated then they would have refunded me. What a joke, place blame on the customer for being lied too and having to waste my time to call them to cancel a service because they lied to me. Would never recommend this company to anybody.

6 months ago

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Elizabeth Pugliese

No star for hughesnet! Slow slow slow! Terrible customer service. Plus, after cancelled, equipment sent back, was still charged for equipment…….almost 300.00!!!! Upon calling, oh, they never received equipment. After giving tracking number, oh, yes they did receive equipment……..then why were we charged!?? Said to wait a month before money would be returned to account. Criminal. Watch out and DONT GET HUGHESNET!!!

7 months ago

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Karen Weiler Chicago, IL

What a sham! We got Hughes net over a year ago. At best we were able to use there service 20 percent of the time. Went that way for over a year. Called to cancel service. They said they would have a tech come out to check the equipment. He did come and check things out. First tech "didn't do the job right." He had put something on the roof BACKWARDS! Got that fixed. Still bad service. Even after we went with there best. Lol! Service. Paid over 160.00 per month. Two nights ago ( after 10 p.m. ) I tried to watch a movie. Within 15 minutes the movie clocked 7 times. After that it would stop and clock every few minutes. Finally gave up! Today we got smart and, went with a different company. I've heard two different prices from Hughes net today about closing the account. First one said. "To close your account. You need to buy out your remaining contract. Which is 135.00. And, you need to return both pieces of equipment plus cable. (Modem, receiver and cable). Modem ✔️, cable ✔️, receiver is on the roof! How am I a retired woman supposed to get up on the roof to get this piece? Okay, we'll send someone out to get it. That will be additional 100.00 for our service. Or, additional 300.00 for keeping it. Plus, they still want the used equipment. Okay, no problem. Have no use for it. Had service since 10/2/21 (two year contract). Early termination fee. 205.00 Equipment we can't get because it's on the roof. 300.00. So in order to get a good Internet provider I'm going to have to pay this worthless company 505.00. A woman living on minimal social security. Way to go Hughes net. Rip the people off. Keep doing that. I bet you're not around for much longer!

10 months ago

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Samson Ben Yoseph Port Orchard, WA

If you only want to send and receive emails with only text it will run at highest speed all month but if you think you can use it the way they say in the commercials you will soon find out is was a BIG mistake to ever buy it since they will stick with a one or two month contract and you can only end your account they will charge a lot more The upload is usually fast all month but the download which is most important will run like a dialup after 3 or 4 days. They say once you used more data than your contact each month it will be slowed down to between 1mbps and 3mbps.......fact is that is a lie. It will be slowed down to under 500kbps for downloads which means you will stare at a blank page for 10 minutes or more just like the 1999 dialups. You will wish you never fell for this ISP version scam every time you log in. I have had it for years and can't wait for the day when I make that call to turn this bird bath off forever.

11 months ago

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J Rotonda West, FL

DO NOT , I REPEAT DO NOT SIGN WITH HUGHES . SAVE YOURSELF YOUR PRECIOUS TIME, TROUBLE AND HEADACHE. WE HAD THEM FOR OVER 2 YRS , WOULD HAVE CANCELLED SOONER BUT WE WERE TIED TO A CONTRACT. PAID AN ARM AND A LEG FOR SERVICE WITH THE SLOWEST INTERNET SPEED WE HAVE EVER ENCOUNTERED . WE HAD TO Go off our hotspot wifi to get even a decent connection. After the 2 yr contract was over and we were also moving to a new home that’s when we were finally free and out of contract . Called customer service told them we were cancelling and moving to different home . Was told they would send a prepaid box when next billing cycle comes and to put in modem, power supply and radio transmitter and that we had 30 days from receiving box to return otherwise , we will be charged for non return equipment fee. As soon as we received box , we packed up equipment and dropped it off to ups store. A month later I saw $214 bucks deducted from my debit card . They actually charged me even though I returned the equipment and did everything they asked me to do . I had to waste time trying to get my money back. Called Hughes and they said it would take another billing cycle to return my money . And that it was an error on their part bc they did not process return properly but yet I have to wait for refund . I called my bank and filed a dispute, enough is enough . It is still ongoing as I type this bc they keep deducting money out of my account . Do not waste your time and energy on this company!!!!BEWARE

11 months ago

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Trashcan Garage

I've been a paying Hughesnet customer since 2004. Until last month my old HN1000 system hadn't needed servicing for almost a decade. Which means I was on an older satellite that folks were moving away from in favor of their next gen service. As the months went by my bandwidth got better and better and I almost thought I was getting my money's worth. Then the radio transmitter on my dish died and I needed to place a service call. They offered to replace and update my ailing system for free, which they did... but what they didn't tell me was that they migrated me over to the new satellite as well. Now my bandwidth is so slow I can barely check email. And forget trying to watch even a short video clip on YouTube. In short? Hughesnet is TRASH! Period.

11 months ago

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Theresa Hammond Detroit, MI

I agree with what everyone is saying on here, I did my 2 year contract with them , it ended in February 2022, and it's only me here but I would sit down in the evening to watch a show before bed, and most nights it took 45 minutes or so just to get it working! I'd say screw it and went to bed.so last month (august) I was at work and opened my e bill and it was 91.00 dollars!! ,Up 30.00 from 60.00, no warning , no letter, I called them right away and yelled cancel me ,cancel me you guys are not worth 91.00 dollars a month."sorry mam our systems are down" is what they said, "call back later" I was very upset. So I called back to cancel and they got my bill back down to 60 so I would stay, last night September 20, turned tv on , all the lights on my box was not on, call customer service..I will need a technician to come out but I will have to help pay for it, I said no I'm canceling don't bother.all that internet data between 2 am and 8 am I never used Ever, they can use that to pay there technician!.there customer service people are nice that's why I gave them 2 stars.when it works it's not bad for one tv, but would have to keep turning there box off and on , it's a pain.i do not recommend this company.

1 year ago

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LaRita Bearden

If you stream, you will very quickly use up your 25mb at which time you can then purchase more to achieve your normal, slow speed. Their phone service will not allow faxing. When there is bad weather, all of your systems fail, including your phone. Should you decide to cancel beyond the 30 days, hughesnet will immediately pull their funds from your bank account. I found the service to be substandard. Glad to no longer be associated with this company.

2 years ago Edited June 1, 2022

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TPat Cottage Grove, OR

I called and spoke to a rep who seemed to be nice. that's how I was taken advantage of. she told me that they checked credit worthiness by addresses! anyway, because I had moved many times, she said that I would have to pay cash. My credit is good, I went ahead and paid 400.00. When the technician put up the dish in my backyard, the dish was facing some huge trees that caused interference and continuous buffering. after one month, I could not take it anymore, and they kept getting various people over the phone to get me to try different things to get it to work. I kept telling them that the dish was in the wrong place and should be moved. after many complaints they cancelled my service the same day. and I am stuck with all of the equipment.

2 years ago

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Tval Atlanta, GA

We just cancelled our service after 18 months. Our speeds even according to the HughesNet folks were 1-3Mbps, and in the final months the service would drop out altogether so that I had to physically unplug the internet cable to reset our connection - multiple times per day! We finally found a local company that offered (and delivered) better service and speeds, and had them come out and set us up. When we called to cancel our HughesNet (non)-service we found that they had automatically signed us up for a second year-long contract and we had to pay $250 just to cancel! A fine for cancelling within the first year might be understandable but this is just spiteful. I guess they had to wring as much money out of us as they could. At least we have much better internet service now. Good riddance!

3 years ago

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M. Johnson Adel, GA

The WiFi itself wasn't so bad. i didn't like that they use the same download speed no matter what price your paying. also my bad experience was canceling. they charge you a fee for canceling your contract. the problem is for me, it seemed my free was never going down no matter how close it was to my contact end. i ended up paying the fee i sent then all the equipment i knew of. months later they charge my card $200. staying i didn't send them everything. it turned out to be a piece on the satellite that i had to literally have someone to get tools to take it off. not to mention that YOU have to pay to ship this stuff back. why wouldn't they make site you know about that piece from the start? they are sneaky and hope you don't notice they extra charge. so now i have to payyet another shipping charge to send this part. which isn't normal. you usually just send back the modem and cables . not to mention they didn't even want to send me a box to send it back. i don't recommend this company at all

3 years ago

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Sheila Stone Niota, TN

When I returned to Georgia I lived in an area that only offered internet thru satellite. Apparently HughesNet and Dish are business partners. I told them I didn't want TV service but the CSR insisted that it was cheaper that way. I told her again that I did not want it UNLESS it was cheaper than internet alone. I ended up with 2 seperate bills with high disconnect fees and it was not cheaper than internet alone. I had problems getting the signal to come in strong from the beginning. I will give HughesNet their props trying to resolve the signal issues. They will work with you on billing when their is an issue.

1 year ago

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Denise Maloney Guthrie, OK

This is the most fraudulent company I've ever dealt with. Throttling will DISABLE, not slow their service, they are NOT a local Oklahoma company and now that I have lightning fast ATLINK, I know they've been stealing from me. Do not use Hughes.

7 months ago

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Jones Willis NC

Horrible internet connection. Can hardly stream on a good day. I’ve never once been able to play video games with it. A mobile hotspot from my cell phone is typically my best bet if I want to try going a day without constant buffering lol.

8 months ago

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Henry Campbell,Jr. KY

i agree with all reviews that state the turtle speed of huighes net, calling their tech help is no help. they need to syop lying. my fiber optic is out front of my house and i dont care what it cost as ANYTHING will be better than hughes net.

8 months ago

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Kjay Sorenson

Horrible slowest internet service. If you like buffering every 3 seconds then get Hughesnet internet service. I've had it for two and a half years because there is absolutely nothing else where I live which is in the middle of nowhere. I hope I live long enough to switch providers. It's also very expensive. And when I first got it they forced me to buy their router $400. No joke! They said if I wanted internet service I had to buy the router I could not use my own. What a monopoly. I give them credit for it rarely going down but that's the only thing that's good about them.

9 months ago

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Cathi Squire

This is the worst service ever. Very very expensive. Was very new to this service when moving to a rural area. Nothing but satellite available. Of course, the sales rep will tell you how great it is. Can’t work from home and can barely watch TV. They promise at least 1 mob when your data runs out. Not true at all. I run speed test regularly and I’m lucky to get .08 on download. Such a rip off. And a long Contract. They really put the screws to me.

9 months ago

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Wade Davis GA

worst company I have EVER dealt with. They are number 1 because the only people that use them like me have no other choice! Cannot stream, their idea of high speed equals 10 Mbs. poor modem looks a toy from Walmart and will not broadcast across the house, Poor speed, no customer service but one thing you will always hear when you call "SORRY FOR THE INCONVIENCE" If YOU HAVE ANY OTHER OPTION GO WITH THE OPTION!!!!!!!! Giving 1 star because that is as low as you can give

9 months ago

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Jean-Marc Schaible Baltimore, MD

Zero stars!!! Garbage! Terrible service. Terrible customer service. They take advantage of areas that have no internet service to peddle their "internet service," then drive by and post an advertisement on your property. They charge a fee for cancellation during the contract time. Customer service is in an international call center that tries to sell you more when trying to cancel. Terrible. -10 Stars.

10 months ago

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Mike Oberholtzer Redding, CA

My mom has it and I get on it at times.. she's in a 5th wheel and I'm in a mobile home beside her.. well it's 2 g and 5 g.. it works until you try to send a pic or watch a video.. if you do try to do one of those options.. it drops the connection.. 0lus it's constantly saying I'm connected withdrawn the internet..so what does that mean? We are in a very rural area.. but why its so inconsistent is the real issue.. you can be in the same spot .. online. It freezes up my tablet and i can't do much without it dropping the wifi connection.. very frustrating..

10 months ago

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Carol King Westcliffe, CO

Had HughesNet for seven years and suddenly this month provider is claiming that I used all of the months data in three days. Data renewed on the 4th, by the 7th I had used all my data and I even bought more "tokens" which were gone in a day. So now, on Dec. 11, I have no more data. Internet crawls and no one at Hughes net has an explanation. I'm going to get a new provider.

11 months ago

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darryl lancaster Houston, TX

Picture those people that call you up tell you that their social security and you got to pay this and pay that or you're going to go to jail well these guys probably got that stuff in their back room I've never been lied to so many times upgraded three times and I can't watch one show for no longer than maybe 10 seconds and buffering or loading or they're basically just a bunch of liars and I guarantee you if you get their service you're not going to like it

11 months ago

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