Name: HughesNet
Rating: 1.3

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Ed Smith Wills Point, TX

After a 2 year contract , I was sent a box to return my equipment , and I did. I saved my tracking number it was shipped on 11/25/2021 and delivered on 12/09/2021 . On 01/20/2022 my checking account was drafted $216.50 plus over draft fees , Hughes Net told me after I gave them the tracking number they got the equipment back 01/20/2022 customer service sucks there gain and my loss

3 years ago

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Kathy Ritter Overgaard, AZ

Can't watch a whole show. Keeps buffering. The service is very unreliable. Not enough data and every time you add data it cost $30 for only 10 GB that only last about a day. My last bill was over $600.00. This service is ridiculous, and I would not recommend HughesNet to anyone looking for service. Don't know why satellite internet doesn't offer unlimited data. I am currently looking for a new service provider. VERY UNHAPPY WITH HUGHESNET!!!!!!

3 years ago Edited April 18, 2022

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Leah Garcia Yuma, AZ

I have had Hughes Net for almost 2 years and it is an ongoing struggle. The service is terrible, very slow and goes out for days at a time. The customer service reps are rude and unwilling to help. After the first year they charge you to come out and fix anything even when their modem is not working due to problems within the equipment that have nothing to do with you. I would never recommend them to anyone. Everyone that I know that has them have the same constant battle and horrible customer service.

3 years ago

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Candi Roller MN

This has to be the worst internet service I have ever had. When I signed up. I specifically asked if this will work for 3 remote working people. She assured me it would. And it does not... our bill cycle just started and I am already over my limit. I absolutely hate this internet provider. The commercial that they have are full of crap about being the best internet provider.

3 years ago

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Horrible business Murphy, NC

Customer service speak poor broken English if you can ever get anyone to answer . Unable to help so they keep transferring call . Little or no internet service . Buffering often poor picture quality . Worst decision I've ever made on communication services . Do yourself a favor and look elsewhere , anywhere else is best option . Total waste of time effort and money . Out of business soon no doubt

3 years ago

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NSR Machine Works Friendsville, PA

Complete joke. I cannot stress enough how bad this service is. DO NOT GET IT. They give you real information about their service and then lock you in for 2 years. If the service does not work they will not cancel your contract. You can light 100$ on fire every month and still get more for it than you will this service. Getting into bed with Hughes net is like getting a bj that is all teeth with braces. Yeah it's there but you regret it shortly after.

3 years ago

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Tom Davis Seale, AL

I have been a customer with Hughesnet for over a year. My internet allotment of 25 gig should renew at the first of the month .. on the second day of the month I can't even watch 1 movie .. so yeah .. I will be trying to switch when I am out of this stinking contract .. this is the worst internet service I have ever had .. I only signed up because I thought they were the only service in myx area .. found one that is higher but hopefully I can at least watch a movie . If you have any other choice don't get tied into a contract with these folks ..

4 years ago

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Wanderawake Rogers, AR

This is the worst and the most expensive internet I've ever had. It is very hard to stream anything, and forget trying to upload. They charge me twice as much as any other service would and they deliver absolutely nothing they promise. And if you want to contact them about anything be prepared to be on the phone for at least two hours while they force you to do what you thought was their job. I would give them zero stars if I could.

4 years ago

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Judy Herring Elgin, SC

This company is the worse. The price is ridiculous for what they offer. Working from home, I was late on half of my reports because of the constant buffering. Had to go into the office to work. Technician looked like a slob. Smoking cigarettes' by my opened garage door and the smoke came into my home. Took him 3hrs to install internet. Would do one task and stop and smoke or on the phone. Had his umbrella so when he smoked he had somewhere to site.

4 years ago

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Scott Spielman Fairborn, OH

If there is ANY other option for rural internet in your location go that route. I have been dealing with this company for 14 days now trying to get my Father's internet restored, which was suspended due to what they perceived as fraud. So, if you pay your Hughesnet account with two or more different credit cards be prepared to have your service held hostage! I will never EVER be a Hughesnet Subscriber as long as I live. This is the Absolute worst company and customer service I have ever dealt with in my life!

4 years ago

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Tom Bryce Houston, TX

I had the worst experience with this company starting with the installation to getting the service to work with my tv and tv service. I even had trouble getting our IPhones and IPad to work. After increasing my service plan to try and fix the no connectivity and slow speed I decided to cancel. After speaking to several people and several technicians to not get the service to work from the beginning they charged me a 400.00 dollar fee. I would never recommend this company to anyone.

4 years ago

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Theresa Brown Milford, PA

Worse internet service I've had. Doesn't allow for any real streaming - just the basics at a very high cost. Expect the system to go down at the slightest hint of inclement weather. Expect to need to purchase "data tokens" monthly, which can raise your bill another 50% monthly. The worst part - if you need to terminate early for any reason, you'll pay as much as $400. I needed to sell my house and relocate 4 months after signing up with Hughes. My monthly bills when I had service were about $150. Now I owe another $370. My cost for 4 months of bad service was just about $1,000. NEVER AGAIN

4 years ago

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Lotus Smith Albuquerque, NM

They lie to you and lock you into a two year contract. Service is the same as my terrible cell service at the site. Customer service is disappointing to say the least. Huge waste of money. Don't let them fool you. Avoid at all costs, look for other solutions. Does not stream at all. Good for sending an email (hence the cell phone is just as good.).

4 years ago

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Silvia Sanchez Ocala, FL

Worse two years contract the service is awful and costumer service WORSE!!you can’t stream and super slow. I’m glad I can cancel my contract and they make you pay 400 dollars to cancel a horrible service. I can’t understand how they still in business. We used a Verizon hot spot. I can used one word to describe this service NIGHTMARE!! I’m glad is over

4 years ago

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Craig Columbia, SC

First, I tried to cancel in the first few weeks because the service was so slow and they would not allow me to cancel. So, once you sign up, you are stuck for 3 years unless you want to pay a termination fee. After about 7 months, I paid a $340 termination fee and got out. They lie, lie, lie about the speed. We found it to be very slow, 1 to 2 mbps most of the time. We were told by the installer to not expect much because with the pandemic so many people were on the satellite. We should have stopped at that point. My advice is to skip Hughesnet and use a cellphone provider if you can.

4 years ago

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Ron Chambless Lefors, TX

Rural area with no other options is why we put up with it. All you have read is true and very frustrating however we can operate our business with it. Just don't expect streaming of any kind, I mean any kind without buffering. Want a ring, well good luck with that. Want to connect your grill to the server nope! They really suck and I look forward to the day when there are other options. They will be gone! but for now its what is available here. We use my phone as a hotspot to watch prime etc..

4 years ago

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Jim Sills ,

The Bad... Service is expensive and slow with speeds of 2 mbps rather than 25 mbps. Lost signal in storms and 2 year contract. After completing contract, trying to cancel is a nightmare. Lastly they expect you to climb on two story house with steep roof to remove their radio transmitter or they will charge you $300. The Good... The kid I hired to climb roof did not fall.

4 years ago

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Crystal Smith Choctaw, OK

HughesNet is a horrible company. First, when this guy came to my house to hook up the satellite, I told him that I wanted it on the ground not the roof. Well, guess what, he put it on the roof. They don't listen. Plus I barley got anything out of the deal. Every time I tried to watch anything, all it did was buffer. Havent used anything and they suck. Will never do business with them ever again. Just shady company. I know a couple of people have problems with them. Just stay away from these people

4 years ago

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Tina H Sidney, MT

Internet cuts out and is way overpriced. Don’t let them lure you in with promos because they won’t let you leave even if your contract is up they will tell you it’s not and charge you $400 to cancel your service. They don’t care how old you are they still require you climb on your roof and dismantle the dish to send back the chip or they charge you for that too.

4 years ago

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RON BLAKE ,

I have nothing but trouble with Hughes from day one. There is no reason to call them because they will just give you the runaround. Its only good for 2 weeks of the month and even then it is VERY slow and keep losing the wi fi. Then they want to charge you a lot of money to get out. We should a lawyer to get us out of this mess. Any one know a good lawyer, we could all chip in and save us a ton of money. I gave it 1 star only because i could not give them what they deserve, nothing.

4 years ago

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Fearlessleader Bloomfield Hills, MI

SLOW!!! I can only recommend them if you have exhausted all other possibilities. Customer service is like dealing with ATT. In other words you will have to spend large amounts of time on the phone with someone you can barely understand. As many others have noted their long term contract is a joke. Fortunately we were finally able to get service using an ATT hotspot. This is also rather expensive but at least we can actually use the internet!

4 years ago

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Bradley Layton Nashville, TN

I am with all the other 1 star people with they deserve zero. You will never get advertised speeds. Heck I never say download speeds faster than 750kbs. Also be mindful they will lock you into a 24month contract and charge you $370 to cancel. What's even crazier I elected buy the equipment upfront and they still get you with a contract. So between the cost of both over 1k wasted to find out your not getting the product they promised. There is hope for us rural users with Starlink. I can't wait till these people are out of business so they stop ripping people off.

4 years ago

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CrystalRanch ,

First I got them because they said they had service in my area of chehalis. Secondly, I called multiple times with issues of it not working. I'm a business. So, this was a disaster. They could even see data used and when it wasn't. I cancelled service and they charged me a Hefty disconnect fee and threw me into collections. Absurd! You promised my business a service you couldn't deliver. I paid for my install and tried them out but they didn't care about me or anything but Contract. Thieves. Terrible company terrible customer service.

4 years ago

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Jay Holzem Hardinsburg, IN

HughesNet Internet is so slow because they oversold their bandwidth, has too many customers which they can't serve, uses a limited number of geosynchronous satellites, and due to their monthly data cap. HughesNet provides inconsistent, slow, and frustrating service. Absolutely the worst service I have ever had. I can't even use it most of the time despite multiple techs calls and service calls.

4 years ago

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William Marble Falls, TX

HughesNet is a terrible company . I have been a customer for over 5 plus years cause they were the only service available. I recently found another company that offers a way better service. I called customer service today to cancel my contract when it is up and they want to charge me a 100 dollar cancellation fee. Also they expect my 70 year old husband to climb on top of the roof and get a part off the satellite. Please don’t use them keep searching

4 years ago

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Chuck Adams River Falls, WI

Please don't fall for their dishonest sales pitch! You have to agree to pay them, but they don't have to provide any kind of service at all, nothing is guaranteed on their end! You can call them daily, listen to their BS, but nothing changes. It is probably the weather, a flock of birds in the same county, solar activity, dust in the atmosphere, Russians hacking the internet, but it is always too bad so sad!

4 years ago

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Kadin and Kea Baker O'Fallon, MO

Slow internet service. When the internet went down we asked for a technician to come out they were going to charge us to come fix their equipment. we contacted them a several times about the slow internet speed. bad product and bad customer service. if there were a 0 star option I would give it to them. Cancelled my service after a year. well worth the cancelation fee. I was paying apt $100 a month for terrible internet that didn't work half of the time.

4 years ago

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Ronnie K Marysville, MT

Got Huges net because Dish said that it would me so much faster . I was a Dish customer and still use there dish fir TV for the last 14 years . I should have never switched Huges is the worst system ever . I can't even watch a Youtube video without buffering 10 time I tried to stream a 1 hour show and it to over 2 hours to watch . PLEASE DON'T GET HUGES NET They also say in there ads the price is $59 dollars but not you pay another $14 in equipment every monty . They say this sucker coming a mile away just warning you !

5 years ago

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Matthew Shepherd Tampa, FL

By far the worst internet you good possibly get . If you go with this company Beware. Very expensive. I have 4 kids that are doing there schooling from home and with in 2 weeks the Data Runs out and we are forced to keep buying more data throughout the rest of the month. Average internet bill is $250 a month and we do not stream movies or tv. I tried to cancel but they will charge 400 dollars to end contract.

5 years ago

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Ripped off Phoenix, AZ

They are liars and dishonest in their data speeds. They block emails which affects commerce. 1-2 BYTES per second email download is frequent and fully documented by this party. If you file a complaint as I have, your speed of data transfer goes even slower. They do get even! Avoid this company like the plague! ! Am setting up a class action law suit this month. Am fed up with these liars!

5 years ago

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Jim von Stein Blue River, OR

Do not sign up for HughesNet if you have any other options. Customer service is spotty - depending on who they send, it might be good, or not. Although they advertise 25 Mb, Speedtest has not shown a download speed above 0.5 Mb in months, and they appear to have disabled the speed test function on their portal. At times, the service is so slow as to be effectively unusable.

5 years ago

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Terri Wright Canton, MI

Upon installation at an astronomical cost of around $600, I couldn't get up/download speeds that were over 5 mbps. I cancelled immediately and I'm still unsure of the amount of refund I can get back. I know for fact $205 they kept for "installation fees." And talking with customer service to cancel makes me feel downright sad for their employees. This is the second time in over 15 years I've tried HughesNet and would never ever recommend them. Get a hotspot non-contractual and move on without blinking.

5 years ago

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Ray Fitzgerald ,

Do not sign up for HughesNet. It is a straight up rip off. They promise you the world and gives you very little. They offer very little bandwidth for the money. The slightest cloud coverage will knock their service out all together. When you tire of the poor service they charge you an outrageous cancellation fee. Trust me it's not worth the headaches when there are better options out there now like broadbandqwireless. For most people lte offers a much better option.

5 years ago

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Mary Mc Hugh Wayne, MI

The internet was slow at certain times of the day. Then, I had to terminate my contract 8 months early because I had to move. My new landlord didn't allow satellite cable or internet so I couldn't transfer the service, and though I was never late with my payments Hughesnet refused to waive the termination fee and charged $220 to my credit card. In addition, I am told I need to hire someone to go on my roof and remove the radio transmitter from the satellite dish or they will charge an additional $300 for unreturned equipment. I'm 60 years old and unemployed...they couldn't care less.

5 years ago

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Ron Pace Tacoma, WA

I would make it -5 if I could. Have a cabin which I don’t get to very often and I can’t even listen to Alexa. It goes on and off. There is to much to tell but it took a month to cancel. Never responded to email canceling and after talking to rep and telling her we want to cancel she put us on hold for an hour and and and. She told us we had the fastest speed. So I said cancel and she put us on hold and had to start over. Don’t waste your money.

5 years ago

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Katrina Harden Des Plaines, IL

Very displeased with the service overall!!! Before I even purchased the plan I informed the Sales Rep that I had Teenagers that love to play video games/gaming and one College student plus our phones and they promised me that they had a plan that could fix my needs. Even after purchasing that plan and upgrading two more times. The service is still poor nothing changed and now I am locked into a contract with an $400 fee to get out of, but between sleeping hours 2am-5am the service is free, WOW!!. Talk about a rip off.

5 years ago

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Joel Iacopelli Las Vegas, NV

worst service, do not get - can never get it to work correctly, you will run out of data quickly and they have no way to help figure out why or how you use so much data so fast. i have a 50BG service and we will use that in 4 days - and they are no help in telling me how or why. i don't think we use that much but no way to find out. They won't let you cancel with out a $400 charge. Stay away - do not get you will not be happy

5 years ago

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Bill Luce

High price, slow speed, slow speed, high price. Was told I could play video game, run WiFi in phone and tablet all the same time, couldn't even view you tube video that it buffered all the time

5 years ago

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Deward & Alyson Miller

We have had them for 10 years and we paid on time every month when we needed them the most during the corvid19 virus to to see about going ahead with Gen5 we could not get through or speak to anyone. I was very frustrated.

5 years ago

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Mrs. Jerica Palo Cedro, CA

Hidden $400 disconnection fee. Hidden behind layers of emails in small print. Representatives did not tell me I was entering into a contract nor did they tell me of this hidden fee. We used their services for only two months and paid just under $1000. I explained these details to management with no regard for the lack of transparency that occurred in our situation. The service was very expensive and poor for our area. I was shocked when I called to cancel. Very unfortunate.

5 years ago

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Jeff Jones Maineville, OH

I would give a minus 5 star if I could. Worse internet ever. Read all the 1 star reviews and it sums it all up. They wanted to add data for more charges. After about 3 months of haggling with them, we finally decided to bite the bullet and pay the fee to get out! Not worth the hassle and expense increasing data. Luckily the internet company we went to paid us out.

5 years ago

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Arnold Edinburg, TX

The most absolute worst internet service ever! 25 mgs??? What is this?! 2010?!?! Honestly I swear I’m just waiting for Starlink to be available to people so that they can run Hughes out of business!!! They are an absolute scam, honestly, I can’t even watch a :30 sec video on YouTube on the lowest video quality, without it still buffering for 3 minutes straight!!!!

5 years ago

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amanda himelright Elkridge, MD

Never get this internet. I’ve had nothing but trouble and it’s only been 4 days. I’ve called several times only to be transferred around and threatened with an early cancellation fee even tho I haven’t had service since the day after install! I’m running at 77% LOWER than anyone else who has HughesNet in the world. This is awful company and I would recommend anyone who was thinking about it or who has it to get out now!! I would rate a zero star but I can’t

5 years ago

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Christine Untiedt Chicago, IL

I have the $99.99 30GB plan. We are throttled so tightly that the service is only usable for us for about 3 days per month. I clearly explained our usage needs when I signed up, the salesman assured me this would be more than enough for our needs. I was LIED to! And I can't get out of this without a big fine. I am sick every month when they charge me.

5 years ago

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Tammy Johnson Athens, AL

Do not get this service it is worse than the old dial up service. Spent 90 minutes on phone still a pile of crap cant watch a movie for retreaving every 2 minutes Cant get phone to load from internet unless I turn off wifi and go to mobile data. They said check speed should be 25 mine was 10.9. Then they wanted to know make and model of my tv. What difference does that make? They are supposed to sent a tech out and we will see , but in my opinion it is a pile of crap. Do not get , run

5 years ago

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V Desert Hot Springs, CA

It's a scam, they will take your money, I hate Hughesnet and regret it, no one ever came to installed our internet correctly and expected me to do it on my own and seriously took my money and had to cancel my credit card due to the fact that although I tried canceling for not installing the internet they said no and had to pay extra fee for them to install it. Happened in year 2016, wont stop complaining as I still hope to get my refund, plus, an apology :/

5 years ago

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Katelyn Burdine Chicago, IL

If I could leave negative stars I would. They are manipulative and even after your contract has ended you have to jump through thousands of hoops and spend nearly all day trying to cancel your service. Their prices are astonishing for something that never works. If you’re thinking about Hughes net, run. If you feel brave I hope you enjoy torture.

5 years ago

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Bruce Johnson ,

Hughes promised 25mbps. i got 1 mbps. called them and waited an hour on hold, never got to speak to a representative. I used the internet chat line and waited over 2 hours and NEVER received a response. I noticed an email for help. Sent an email but got a message that the email is not longer in service. Caanceled my service and spent an hour on the phone to do so. Always they said, "we are checking, please hold!!!!" NEVER AGAIN!!!!!!!!!!!!

5 years ago

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I hope this works Murphy, NC

Horrible service!!! Have had HughesNet for 6 months and have tried to deal with it. Called to cancel and was shocked that they are going to charge me 325.00 early termination fee. Wouldn’t listen and talked over me the entire call. I have never dealt with a company like this. They care nothing for their customer’s satisfaction. It’s all about money. Told them to go ahead and send the early cancellation bill to a collection agency. I will NOT be taken advantage of by this company anymore. DO NOT USE Hughesnet!!!

5 years ago

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Tonia Demarco Ocala, FL

They are not high speed. Gen 5 is a joke. I called 5 times to tell them how slow they were and something is wrong. Well a year later after hurricaine Michael. They send some one out. My inside box wasn't work right and they had me on a bad satellite. They changed everything saying it would be better. Well it is not. Can not even watch neflex. Do not use them. I would love to do a commercial tell people the real truth.

5 years ago