Name: HughesNet
Rating: 1.0

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Ryan Buchanan Greensboro, VT

Absolute worst internet service I've ever had. And then when I try to cancel the dude gives me attitude and heckles me for 45 minutes trying to get me to keep the service! Disgusting company, disgusting performance and disgusting customer service. Do not sign a contract with this group of pigs.

2 years ago

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Shawna Hennessey Los Angeles, CA

SERVICE WAS AWFUL CALLED AND COMPLAINED MULTIPLE TIMES AS I COULD NOT EVEN RUN ONE DEVICE AT A TIME. SAID THEY COULDNT DO ANYTHING WHEN I CANCELLED THEY STATED I SIGNED A 2YR CONTRACT BUT CAN NOT SEND THE ME A COPY OF SAID CONTRACT AND ON TOP OF IT THEY WANT ME TO GO ON THE ROOF TO UNINSTALL THEIR DEVICE OR BE CHARGED ANOTHER $300.

2 years ago

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Ron Goulet Hudson, ME

High speed data is false this the only thing I have is HughesNet Wi-Fi and it's pitiful all my TV does is buffer and buffer and buffer and I have Roku the same Roku I have when I go back to my rather residence never a problem so use that once my contract is done you're done

2 years ago

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Kathleen Miller Denver, CO

Worst customer service ever. Had installed, never worked, was told faulty equipment, had it disconnected and closed account 4 days later. Was told it would cost me $100.00 to pick up dish they put on top of my house that never worked. Would not recommend using this service at all, terrible.

2 years ago

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Amanda Slezak Houston, TX

Too bad I can't give 0 stars. They have terrible service and I feel they are over priced for their service. Added after you pay the bill you have to wait 15 to 25 days before your service restarts. When you call them they bounce around and never give you a straight answer on anything. Just all in all -10 out of 10

2 years ago Edited May 31, 2022

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Jack Long Kingman, AZ

We had Hughesnet for 4 months. We constantly ran out of data because it was always uploading. We got to stream a total 2 movies the entire time. My dad does Ancestry so he would only be allowed 1/2 the month then it would shut off again for $110 dollars a month you should receive something of quality. STEER CLEAR OF HUGHESNET!!!!

2 years ago

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Catherine Schoch MI

They LIE. we got Hughes net along with Dish tv with a 2 year contract. Hughesnet just raised our payment..we were suppose to locked in with the rate of $60.88...they raised it to $85. 88. Our hughesnet app says we get the discount till 10/23/2023...they won't listen. DO NOT GET HUGHESNET..YOU WILL BE SORRY!!!

2 years ago

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Lisa Perry Tuba City, AZ

No stars. We totally agree. Huges Net sucks! So slow as to be a total frustration to even be online. We are now stuck with their crappy service as you have to do a 2 year contract. So we have to pay them AND a good internet compay. Don't do it!!!!

2 years ago

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Edgar

A 1 star because 0 is not an option. Been with Hughesnet for 6 yrs because I have no other option. It is comparable to using a scooter on the interstate. Quit telling people they can have high speed internet anywhere, so more people can be aware of the issues that rural areas experience.

2 years ago

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DL Hock Tarboro, NC

HughesNet sucks so bad. I don't know how I was able to stick it out for 2 whole years of awful awful service. If you choose this company I guarantee you will regret it...everyday. Netflix buffers and I cant even watch more than 5 minutes of Hulu at a time. RIDICULOUS.

2 years ago

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Antonio Hickman Chester, PA

RUN AS FAR AS YOU CAN AWAY FROM THIS AS YOU CAN!!! THEY TELL YOU "YOU CAN RUN MULTIPLE DEVICES IN YOUR HOME, WITH LIVE STREAMING". BULL$--+!!!! IT CAN'T EVEN RUN MY CELL PHONE. IT SLOWS IT DOWN!!! YOU CAN WATCH MOVIES. IF YOU HAVE A WELL TO DO SO!!! IT BUFFERS MORE THAN A CAR WASH EMPLOYEE. DO NOT FALL FOR THE TRAP

2 years ago

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Rose Kerr Canyon Country, CA

They mounted the dish in the middle of the roof which caused a leak. They also shut off our service at 8am on a Saturday and would not connect us unless we upgraded to the faster service...went with another provider and would not recommend HughesNet even if they try to say they are the only option!!!

2 years ago

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Susie beasley Pittsboro, NC

The worst customer service they tell u anything for a sale l called on the 29th she said technician would be out 22nd no one showed up l called they didn't have me down to no appointment the worst company on the market 😠😡

2 years ago

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Leeann Loehr Minneapolis, MN

Absolutely the worst service I've ever had! Horrible customer service!! I haven't been able to enjoy any of my streaming on my tv without it spinning and disconnecting. I have called multiple times with no resolve. I have upgraded and still horrible service. Do not go with this company!! 2 more months and finally out of my 2 year contract.

2 years ago

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Christy Allman Lancaster, OH

Very difficult to cancel. Will not work if you require VPN security for your work at home. It took 3 lengthy phone calls to cancel this service after 18 months, moved and could get better internet services. Had to pay almost $200 to cancel contract that had 6 months remaining.

2 years ago

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J Petersen

Hughes is the worst! The internet they supply sucks and super super slow. customer service is the worst. they charged over $400 to cancel service after we tried for 1 year to fix their cruddy service. don't fall for their scams! they suck very bad.

2 years ago

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Mike Muscle Shoals, AL

I was sold on General lies. I am unable to get a consistent internet connection. I have to use my iPhone 5G for virtual meetings. Hughesnet realizes it will soon be replaced in rural areas and is taking advantage of the only option until then. The fat CEO and Hicksville exec team are dinosaurs.

2 years ago

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Dwayne Shafer Fort Worth, TX

I live in a rural area, so I have no access to more efficient internet. HN typically has to pause streaming at low resolution. Netflix seldom plays more than 15 seconds without pausing. Two devices at the same time never works. HughesNet is terrible AND expensive!

2 years ago

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Paul Lee Coos Bay, OR

hughesnet is a scam, high price for little speeds and data, and when they throttle your data it becomes nearly unusable, not only that but once your locked into there contract your stuck in this 2 year hellhole. once starlink comes out your finna become bankrupt you piece of ####.

2 years ago

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MacGavin-Mind Ninja Ellicott City, MD

We found Hughes net work to be one of the worst providers of Internet service ever. They are very expensive for very low megabytes and it’s very hard to cancel your service when it doesn’t work. In my experience with HughesNet work was not a good one, I do not recommend this service ever to anyone.

2 years ago

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Cossak Dallas, TX

One of the worst internet companies I haven't ever had the Miss pleasure of dealing with. A knock watch a simple video on Facebook without it stalling and multiple times. I cannot update anything, it reports not connected to the internet, but when you check internet connection it is listed as connected. Tried on my phone, laptop and i-pad.

2 years ago

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Ron DiFranco Dallas, TX

the only reason I gave a 1 star is because o stars is not an option. Customer service is non existent. spent 3 hours total between chat and phone and did not get the problem resolved. So I am being charged for service not received.

2 years ago

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juanhbanda El Arenal, JAL

The already slow service becomes unacceptably slow at peak hours, which makes evident that hughesnet has way too many customers: It reminds me of earlier AOL who went bankrupt when consumers discovered that that provider had sold many times more than what their equipment was capable of serving

3 years ago

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Amanda Hayes Pineville, LA

I pay over 100 a month for a week of terrible service .Companies refuse to put internet out here so we are forced to have to use hughsnet or viasat which is just as bad. Not including I pay for wwe network, peacock, Netflix and hulu. I feel I get better tv with a Walmart antenna...Dont waste ur money

3 years ago

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Denise Urban Midland, MI

I have been battling them for months to get an unauthorized account out of my name. And they want numbers I can't have because I didn't set up the fake account. Their customer service is terrible and my mom does have their service and it is horrible and internet robbery. Do not recommend Hughesnet!

3 years ago

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Dontcare Rimrock, AZ

This company has horrible service, high prices and the worst customer service I have ever experienced! The customer service rep laughs at your concerns, cancels contracts without permission and refuses to assist the customer. I encourage people to find other service for their area!

3 years ago

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Harold K pettis ,

Most horrible 4 day customer experience ever. Would never recommend to anyone. So, so, very slow. It would take 10-20 minutes just to upload a basic pdf file. I would have to disconnect my wifi on my phone to be able to use it. Customet service is horrific, ad well as the service. If you plan on getting hughes net, DONT!

3 years ago

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Kurt Rosenthal Lowell, OR

TOTAL BAIT AND SWITCH. Sloooow speeds, terrible customer service, and incompetent technical support. No service guarantee (sell you 25Mbps and you'll be lucky to get 5), yet you are locked in to a two-year service contract. And if you want to cancel, it's $800. Oh, and if it rains ... no service. AVOID AT ALL COSTS!

3 years ago

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Joshua Hall , CO

I was misled by a sales rep into thinking that Hughesnet would work with my company's systems so I could work from home. Then, when it didn't work as advertised, they would not let me out of my 2 year contact but charged me $400.

3 years ago

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Mitchell Holland Davis, IL

My experience with Hughesnet is equivalent to trying to enjoy chugging 5 gallons of week old hotdog water. Absolutely awful! If you're thinking about getting this provider spin around and punch yourself in the face and wake up please. No internet is 1000 times better than using this trash they try to sell as internet!

3 years ago

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maxz Atlanta, GA

Never worked. Speed is very very slow. Persistent sales people trying to keep you stay by offering discount. Horrible. They want their equipment back. They won't come to get it. They want you to climb to the roof to get the transmitter when your contract expires. Or, they will charge you $300 if you don't sent the equipment back to them.

3 years ago

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Kris Doniphan, MO

They are horrible. They are exceptionally trained experts at wearing you down. Typical response is “ I apologize that an employee at HughesNet gave you incorrect information. “. There needs to be a zero star option for this company.

3 years ago

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RJ ,

I cancelled after 3 hours of THE WORST SERVICE EVER-STOP!!! DON'T DO IT!! YOU WILL REGRET HUGHESNET-I WISH SOMEONE TOLD ME...I'M TELLING YOU IT IS BAD BAD BAD -IT ONLY COST US $203.00- THEY TRIED FOR OVER $600.00!!! WE HAD TO RE-CONNECT OUR VIASAT JUST TO CALL THEM AND CANCEL-THEIR SERVICE CENTER COULDN'T HEAR OVER THEIR OWN EQUIPMENT!!!

4 years ago

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Linda Hobson

Nothing good about this company. It's expensive and you are limited each month -- once you are over your data limit, it slows down as though you were using dial up. And Customer Service is also bad. We are limited in terms of the internet provider, as we live out in the country. I wish better service were available to us.

4 years ago

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Kathy L Dallas, TX

There is nothing about this service that is good. So slow wont load any of my school work, times out every time. Hughes net has upgraded and increased my charges and the service is the same, lousy. I am locked in to their contract and have to drive to public wifi spots to do my school work. Will not recommend them to anyone!!!

4 years ago

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T Middletown, CA

Don’t waste your time. Internet was slow or non-existent. An example.. Couldn’t get through a episode on Netflix without 10+ stops to reload. $800 early cancellation fee. If you’re a business, you don’t receive the $200 equipment refund. HughesNet is terrible.

4 years ago

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Justsayin Blue Springs, MO

Seriously? $90 a month for 10G? We used it up in the first four days! Run away!! You can get better internet from local providers and when you call customer support you might have better luck at understanding their English!

4 years ago

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Helgesen, Margaret Ocala, FL

I am 77 and I do not understand the confusing method of their pricing. I have had many internet providers and this company is the most greedy I have ever encountered. I hope they enjoy their spoils. Thank goodness we do not have to judge them. God takes care of that. Remember its only money and if they want it that bad, don't stand in their way

4 years ago

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Allison Vincent Greensboro, GA

I've had Hughes net for 6 months. My favorite movie was buffered 46 times. We are stuck. I asked for a systems repair man. He said the little spinning dial in the buffering meant a lot of people were watching that show and I should turn it off and try later, then he sold me a internet booster for $129 that helped NOT ! I hate this system.

4 years ago

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Frustrated Havana, FL

Their customer service is great. That's the only good thing about it. You almost never get 25mpbs. Daytime data allows some streaming but after 5pm their speeds drop to 8-13mpbs. We can't stream anything at that rate. Sales reps will swear it's perfect for you.They are lying. We have two internet choices. Both waste your money and time.

4 years ago

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Mike Ben Wheeler, TX

What a joke absolutely no way you can go through 25 gig in three days and then they charge you more and service is astronomically below some Pardison would never recommend this to anyone locked into a 24 month contract I’m going to pay the difference to get out and get rid of them just a joke!! Only gave them one star because I had to!

5 years ago

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nicole Millheim, PA

This is an absolute terrible service. Promised the 25 megabytes for second, maybe get 3 is lucky during peak hours. Get a hotspot for your home through a cellular provider like verizon, at&t or sprint. for so much cheaper. TERRIBLE!! would give this a zero star review.

5 years ago

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Paul fassl New Port Richey, FL

all bad they get people from Pakistan to answer the calls and never sole the problem you have I had to pay 325 to get out of contract I could not even watch my shows and I only used the service 3 times a month at my cabin in north Florida Lulu my name is Paul fassl Hughes net sucks don't get there service no matter what .

5 years ago

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Megan Albion, MI

1 star is to many! I was paying $80 a month for internet that really only worked maybe 3 days a month. I called to get it fixed 4 separate times and every time they said,"Your good!" So I called to cancel and they charged me $400 plus that months bill and said," ma'am your not working with us!" Do not get them!! Your wasting your money!

5 years ago

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Jc Toccoa, GA

Beware subscriber. This is the worst internet provider I have ever been with. The speeds are slower than slow then when the data cap is added there is no using the internet because it then has no speed. I have been with them for a year and I should have cancelled after install.

5 years ago

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karl ashenbrenner Juneau, AK

Having a remote cabin in Alaska we are stuck with using hughesnet, however when we are not at the cabin the generators are turned off as is the modem....now showing we used 8.8gb even though the cabin has been shut down for weeks. Hughesnet says it is on our end, HOW can that be when the generators and modem are all shut off???

5 years ago

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Michael Willis West, TX

Never worked well from day one. (I was told you can stream movies it works so well) laughable at best, this internet won’t even work Facebook. Then to top it off when you cancel you get disgusted with the cancellation fees! Do your self a favor and don’t ever use this company your better off making your phone a hotspot for $20.00 a month

5 years ago

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Dan Golden

No problems very good so far. I had Spectrum, but for the fact they have raised my monthly payment double

5 years ago

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Jim

Good, once everything was started up. They could improve by being clearer up front on the cost, what was included and what was not included.

5 years ago

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Roxann Nashport, OH

We got the 10GB plan for $49.99 ends up being $70.50! It sits and spins constantly even with plenty of data left. If it snows, gets dark, rains, everything effects it. I'm tied in to a years contract which isn't going to stop me from cancelling. They suck!

5 years ago