HughesNet
1.0
3.5
Overall Score
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Tara Mesa, AZ
I am pretty unhappy with the kind of customer support I have received so far as a new customer. I emailed a few weeks ago- this process to get satellite internet has been confusing since I am coming from cable. First, the enrollment team could not fully explain to me what the best plan I should get with what I needed and they told me I could easily change the plan if needed. I came from out of state for the installation and the initial technician assigned to install the satellite did not show up and was unprofessional, I ended up having to take another unplanned 2 days off of work to stay and wait for another installer. I then left and came back to test the internet- I found out having my other devices on while on the internet caused issues so I emailed to see if I could get the next plan up at the new customer rate since I was literally a brand new customer. Then the Jemez Springs fire started and we were evacuated and dealing with that. 3 weeks later I called and talked to a rep named Howard and he didn't even try to assist me with what I was asking. I asked to either speak to a manager or at least have him ask he huffed and puffed and then said ok I will send you to a manager. 15 min later waiting on hold the phone hung up on me. I can't believe this is the service I am getting. I will most likely look for a new internet company as soon as I can. Awful service!
2 years ago
StarlightRemix North Wilkesboro, NC
This was the worst service I’ve ever had the displeasure of coming across. They’re the only service in my area, they offer their minimum package here at 70USD/m and it always left me in awe how the data was gone within hours of monthly renewal as the speeds are less than a dial up connection most of the time. I’d call, they’d give me 1000 excuses, 6 months into the two year contract, contacted the BBB to help me get rid of the contract and that worked. Just in case any of you are still stuck with such a worthless waste of money, sincerely reach out to the BBB, tell them you want your contract voided, they will give you a hand.
2 years ago
PATRICK BRUNNER FL
THE LOW DATA RATE IS ONLY PART OF THEIR POOR SERVICE. PING TIME (DELAY) IS NEVER MENTIONED. MINE WAS 600MS TO 2000MS (2 SECONDS). MAKES THEIR VOIP A JOKE (TALKING OVER EACH OTHER) AND THUS USELESS. IT ALSO MAKES SEARCHING RETAIL SIGHTS FOR A PRODUCT A REAL PAIN. WAIT A SECOND BETWEEN EACH MOUSE CLICK?? MOVIES ARE BAD WITH A BUFFERING EVERY MINUTE OR TWO SO IT IS NO LONGER A PLEASURE TO WATCH A MOVIE. THE LOW DATA CAPS AND SLOWER FALLBACK SPEEDS WERE BARELY ACCEPTABLE IN MY CASE, BUT NOT THE EXTREMELY LONG PING TIMES. AFTER 9 MONTHS I GAVE UP AND WENT TO CELLULAR ISP, 10 Mbps TO 20 Mbps @ $80/ MO. MUCH BETTER, NO WEATHER FADE OR SUN BLINDING. HUGHES WENT FROM ~$75 TO $115 FOR MY CRAPPY SERVICE. CELLULAR IS $80. THE $495 CANCELLATION FEE I THOUGHT OF AS ROBBERY. SO GLAD THEY ARE GONE. NEVER AGAIN.
2 years ago
Aron Hower IL
Every since I had hughesnet installed its been crap. The first several months I attempted to call them and complain about the speed. Multiple times they attempted to fix the issue. They said that I was receiving 30 to 50 mps at the satellite but only getting 500 to 750 kbps was normal. I asked to get a new modem/router and they would not send me a new one. Being wired in did not help the speeds either. We eneded up using our phone hotspots for the longest time while wasting well over $100 a month for the service. Finally called to cancel the service and they wouldn't budge on the $280 early term fee, even though they can't solve their own internet problems and uphold their end of the agreement they still expect you to uphold your end. It's completely worthless, I will never suggest this company to anyone
2 years ago
Debbie South Bend, IN
I always had slow internet service, videos were always slow or impossible to download. Went to terminate my service and was advised that I would be receiving a box and need to return all items or I could be charged up to $300. I asked the customer service rep what were all the items I needed to return. He told me I needed to return the mode, power cable and transmitter. I asked where the transmitter would be located. He told me it would be on the satellite. I advised that the satellite was on my roof (in which I told them I did not want it up there in the first place). I asked if I had to get on a ladder and remove it. He said yes or we can send someone out for $100. The customer service became really rude so I finished up my conversation as quickly as I could. PLEASE read all the fine prints as you will not be told everything up front. I will now steer everyone I know away from HughesNet.
2 years ago
Jessica Jones LA
If i could give hughesnet negative starts i would. We cancelled our service. We’re told they were sending us a box to return the equipment in to our current address. Which was given to them twice. They never put the address in our account and sent the box to the correct account. After waiting and waiting for the box to come that never came and amount of $321 was taken out of our account and was not returned until i put a dispute in with our bank. After we got them money back through our bank they took the money out again. And still will not return the money until the equipment is returned even though they can not send the box to the correct address after they have been given it 3 times now.
2 years ago
Mark Rein
Can I give Hughesnet a 0? I purchased Hughesnet business 2.5 years ago- they made promises about data that I thought would suit my in home/on farm business. The data was always slow but usable SOME days. Streaming and meetings were always buffering, buffering, buffering. At about 430 PM everyday (all day on weekends), it was unusable. When I brought this up, they told me reality isn't real and my speeds were great. But I am one of those "The emperor is NOT wearing any clothes!" Kind of guys, and refused to play along, which disappointed the many clerks I had to go through to cancel the scam. I have never paid so much for so little. I was happy to jump ship when Starlink (which is awesome so far) became available. I'm happily back in the 21st Century.
2 years ago
Dennis Boswell San Antonio, TX
First of all there's no 0 Star rating. This is the worst Internet Service Provider of all times. Started out paying 44.95 a month to 159.00 a month with unlimited data. Not to mention the 2 yr. contact so we could upgrade to the best of the best. We have called just about every day for 4months; just for them to tell us to upgrade from 25 mbps to 75 mbps and best time to stream is from 2:00 am to 8:00am. It's always the weather is bad in Montana; but wait I live in Texas.. Not to mention the satalite is thousand of miles in the sky. It's always some kind of excuse. Nothing we've done help with the connection. Whatever you do stay as far away from Hughesnet. They just tell you what they think you want to hear just to pacify you after 1-1/2 hrs going threw the same old routine.
2 years ago
Review Source
Cindy bless Gilmer, TX
This is the worst internet company that we have ever used my mother is a senior citizen and she needs internet to do certain things in her home and their rates are high you call all the time to get someone to come out and check it they never come out and buy her being a elder it is very hard for her to talk to someone I am very unsatisfied I have shared this with all of the neighbors and they have dropped them and I am looking forward for my mother to drop them as well the internet service is not good it does not run it it's always buffing and when you call this poor excuse of customer service wants to give you a run around and charge you for somebody coming out to look at it we have called DirecTV and we have also told them that the whole neighborhood wants to drop them and so they are looking into it as well I am getting on all social media to let them know that who's Hughes net is not what we need it is a rip off.... 😡 It is very sad how y'all do the elder people
2 years ago
Matt Toombs
There's only tons of one star reviews because there is no option for zero stars. I don't get caught up with all the advertised numbers for speed and all that but all I know is I was told I could run 3 to 4 streaming devices at once. HA! I've never watched an entire show without buffering and half the time anything is unwatchable. Even with all my streaming services set to the lowest quality and all devices wifi turned off but the one being used. Can't even load web pages on my phone half the time. Forget trying to use YouTube or actually download something. Not to mention paying around 100 dollars a month just to have somewhat of a reasonable data cap. With seemingly thousands of people experiencing the same problem why is ok for them to tell people it will be a much better internet service than it actually is? You can't tell me they aren't aware of people's frustrations and they're still selling a misleading product that will not live up to the expectations they give to people. Seems like they just lie and get you locked in to either be stuck with it or pay the ridiculous disconnect fee (which I will happily do at this point). I realize those of us who live in the country have very limited options right now and Hughesnet seems to be a necessary evil for some to get any type of internet to their rural home. But, my main point is, why can't they just be honest and tell people what they are actually getting in to. A limited internet service that may or may not work as expected and probably won't be great for those who were hoping to stream video on 3 to 4 devices. Like most of us these days want to do and what they initially tell us we will be able to do. Just be honest Hughesnet. People with no other options will still sign on but would be much happier with receiving a product that is actually "as advertised'. Oh .. and don't get me started on their broken English customer service. Bottom line, if you have other options go with anything other than these guys. If you don't have other options, just know you're signing up for crappy internet. Like, may as well be dial up the majority of the time
2 years ago
Tim Epperson Spotsylvania, VA
The biggest joke i have dealt with in a long time.
Slow does not describe the service, it's a gamble as to what service will be like on any given day.
Customer service is so frustrating to deal with, you go through the same thing every time, someone speaking broken english that you can barely understand telling you to unplug this and restart that and then they claim to have boosted something from their end which lasts a couple of days and then back to not even being able to open a lousy email.
They sent out a tech who replaced my radio receiver and my modem after they said that my equipment was outdated and just like i figured nothing has changed.
All they want to do is upgrade me to gen 5 and lock me into another 2 year contract.
I have 3 weeks to wait for my local phone co to set me up with their unreliable slow internet but at half the cost and no data limit i welcome the change and can't wait to cancel my credit card that they bill and call them to tell them to get Fed
2 years ago
Tracie Lee Elizabeth City, NC
IF I COULD RATE THIS COMPANY AS A 0 I WOULD. FIRST THEY LIED TO ME JUST TO GET A SALE THEY TOLD ME I WOULD BE ABLE TO STREAM 4 OR MORE DEVICES VIA TV, PHONE, COMPUTER FOR WORK FROM HOME AND SCHOOL FROM HOME AS WELL AS STREAM MUSIC AND TV MY INITIAL PRICE WAS $64 A YEAR AGO AND ABOUT THE 13TH OF THE MONTH MY SPEED STARTED TO SLOW DOWN TREMENDOUSLY MAKING IT IMPOSSIBLE TO WORK OR DO SCHOOL FROM HOME MUCH LESS WATCH TV WITHOUT CONSTANT BUFFERING. THEY OFFERED DISCOUNTS BUT CAN NEVER SEEM TO GET MY BILL CORRECT WHICH IS AUTO DEDUCTED FROM MY CHECKING ACCOUNT. THEIR CUSTOMER SERVICE IS AWFUL I SPEND 45 MINUTES PLUS ON PHONE EACH TIME JUST TRYING TO SPEAK TO A SUPERVISOR AND I AM SO BEYOND OVER IT!!! I BELIEVE IN GIVING PEOPLE THE OPPORTUNITY TO DO RIGHT BUT THIS COMPANY IS THE WORST!! THEY LIE JUST TO TRAP YOU TO GET THE SALE THEN THEY JUST AUTODRAFT YOUR CHECKING ACCOUNT WHATEVER THEY WANT TO.
2 years ago
Barbara Baker Clifton, NJ
They don't deserve one star... Hughes Net charged my account $941.26 for a week of lousy internet service. I was told the 2rd day after install that if I cancelled they would charge me $810.00 Termination of Contract Fee. The Hughes Net service was so slow I could not watch a movie nor download anything on my computer. My TV stated SLOW INTERNET after buffing repeatedly. Somehow the sales rep signed me into a business account that I did not request. Nothing was said about a Two year requirement nor my permission for auto pay. Download was 1.67mpg Upload. 07.
I asked for a Return of Equipment Kit, and was told no, dispose of the equipment as you choose. After a week of daily calls to Hughes Net with some calls lasting the entire day with one agent after another passing me from person to person. I was on the phone with another Tech until 1:00am. On 1/15/2022 I talked to Luis, the last Tech I was referred to, from 11:00 am until 5:00pm with him trying everything to get the system to work for me. Finally, he said the system wasn't working and issued a Ticket stating this failure to supply adequate internet service. Luis said the Business Office had just closed and would reopen Monday the 17th. For me to call Hughes Net and give them this Ticket information which would cancel the Termination Fee due to poor connection of Internet Service. I called the 17th talked to Alex providing him with the Ticket. He said he found the Ticket but I owed the Termination fee of $810.00 and that Hughes Net would not return the initial fee of $69.99 for installation. A charge of $941.26 is ridiculous. Hughes Net should be ashamed.
2 years ago
Kate West Linn, OR
Worst internet company I have EVER worked with. The internet was slow and awful and the customer service was horrible. We had to change service from one address to another, which apparently restarted our contract without our knowledge. When we went to move again, they charged us a ridiculous cancellation fee which we contested. Their company was AWFUL to work with. After we believed everything had been cleared and paid up, they sent us to collections for $255. Several months later, we were notified of this, even after dealing with them numerous times about the termination fee and having one supervisor tell us it would be waved. WORST COMPANY EVER. Even in the middle of BFE, if your only option for internet is Hughes Net, just opt to go without.
2 years ago
michael wilson Macon, GA
First off I gave it 1 star because there isn't a negative rating . I live in the middle of nowhere and hughslownet is my only option. We have 2 tv's connected by ethernet cables and we can't run Netflix on both tv's at the same time with out buffering every 2-3 minutes , so we pull the cable we are not using and just use 1 and still have problems. Netflix checks the speed and sometimes it's only running at 0.5mbps . Oh and we pull the power to the router once a week for 30 minutes which doesn't help . Have called customer service multiple times with no help . Would not recommend to anyone with another wifi provider option.
2 years ago
Gregory Webb
HughesNet is a rip off don't waste your time and your money I was a customer for 2 years and the service was so bad I couldn't ever run one firestick I continued to call them and all they did was make promises to fix the problem but never did after 2 years I had had enough I canceled the service mail all equipment back on time and sent me a bill for early cancelation for services that I couldn't use they are by far the worst internet provider I have ever dealt with and I wouldn't recommend them to my worst enemy I'd rather sit in McDonald's parking lot and use theirs for free don't waste your time or your hard earned money you should put a negative symbol in front of your stars
2 years ago
Chris Paul Seattle, WA
DO NOT USE HUGHESNET!!! SLOW, DISGUSTING CUSTOMER SERVICE, SLOW INTERNET SPEEDS, NO HELP, NOTHING AS ADVERTISED.
The installation should have been a red flag. The install person, dressed in dirty rags for clothes had a van that was a mess. When he got out of the van, pop and beer cans fell onto our driveway. He ran the cable over the top of our gravel driveway and left it like that. I had to dig a trench and bury it so we wouldn't be driving over it. The post for the ditch was no put in straight and looked terrible.
The internet was super slow, internet speed testing showed speeds at under 1 Mbps, yes, like .45 and . 07. I work from home and couldn't deal with speeds that low.
When I called customer service, (which was many times), they would make me do all of these checks that did no good for gaining more speed, at a cost of sometimes several hours. After calling many times about the issue, I got to know the routine as good as the hughesnet person.
Customer service people are terrible to deal with. I was told once, "oh well, thats just the way it works for you", referring to my speed that day of .08 Mbps.
When I went to cancel, I was put on hold for long periods of time and after an hour and 47 min. (I kept track of my calls to them), they hung up. Called again and then after another 1 hour and 39 min. I finally got them to cancel my account. But I got charged $300.00 early termination fee. This just happened and after reading some of these other reviews, I am going to call my credit card to make sure they can't make any more charges against it like they have for other people.
The no-minded idiots that read from a prompt at customer service are very rude. Can't call it customer service because you get NO service. I am sure it's because they are overrun with tons of calls from disgruntled customers with slow internet all day.
I hope that after reading this review, people will think very carefully before they decide NOT to use this service, (I hate to even type the name of this service, the whole experience has left such a foul taste in my mouth).
I feel like I have been robbed. That's right, robbed!
Just like somebody coming into my home and stealing my hard earned money right in front of me.
2 years ago
Darla Larson Lake Havasu City, AZ
I am not a fan. I purchased there system on a payment plan. I didn’t under stand about the caps and slow speeds and best time to be on is while sleeping and getting ready go work. I called them up because it was super slow. They explained why. Told them how disappointed I was. So moving on. I did notice that they didn’t take out there payment for the next month. The following month got several text that I had multiple transactions bouncing. So because they didn’t take out there payment it gave them the right to take out full amount due on contract. So beware of this companies slummy billing practices.
2 years ago
Ethan Smith Livingston, TX
HughesNet was not what it seemed to be. Initially, the 25mbps seemed amazing, far better than any rate we could get locally! However, we quickly realized that 25 is just a number. My wife works from home and we told them that and were suggested to try the Business plan, so we did. About 4-7 days in and we hit our limit and went straight to 2mbs or lower (and even when the internet was "good" we still had extremely slow loading) We tried to work through it, because the cancellation fee was huge. We were able to get local internet at 10mbs for a cheaper monthly payment, that worked far better than the 25mbs of HughesNet. We may be out $600 from the cancellation fee, but at least we have good internet now.
2 years ago
Joshua Costello Chicago, IL
Would not recommend to my worst enemy! Hughes Net has consistently lied to us from the start. When we selected them they told us it would be fiber optic install. When we got to our house they had installed a satellite dish on the roof. My MIL signed the install paperwork as we moving from another state. Within hours of having their internet it was clear it was atrocious. We could not stream live television and my wife could not work from home both of which we were told could be done with great speed and no connection problems. Within three days we canceled their services.. to get our full refund for install and products we had to return the products to them. Fair enough, they told us they would be sending us a postage box so we wouldn’t have to pay for postage, no box has ever been received. Sent them our products out of our pockets which they apparently haven’t recieved(let’s be real they likely haven’t processed it because of their incompetence.) and they still refuse to refund us. Consistent lying from reps to get deals done and poor follow through on customer services end. Then I sit on hold for over an hour with a “supervisor” who tells me I’m being unprofessional for simply asking for an update and get hung up on. How in gods green earth are you still operating? Kicker in all this is they are refusing to refund us because of their agreement which should be voided after multiple recorded phone conversations and damaging our roof with the install and uninstall of their trash services..
2 years ago
Andrew Sandy, UT
I have been stuck with hughesnet for almost 10 years. It has been nothing but a pain in the butt and my wallet. you will never see speeds of their claimed 25mb its more like 1-5mb and after you go over your 50gb allowance that costs $130 you are lucky to get enough of a connection to load google. Their customer service is completely worthless and will blame everything but their service for the slow speeds and sometimes even hang up on you. Even cancelling my hughesnet was a huge pain because they kept trying to talk me out of it and wouldn't just do what I wanted. oh yeah and additional data is $3 PER GB
2 years ago
Jasmine Lindley Peru, IN
ZERO STARS !!!
DO NOT SIGN UP WITH THIS COMPANY!! THEY WILL LIE AND SAY YOU WILL GET GOOD INTERNET AND YOU WON'T - THEN WILL CHARGE YOU TO NOT ONLY CANCEL YOUR SERVICES TO GET OUT OF THEIR 2 YEAR CONTRACT, BUT YOU ALSO HAVE TO REMOVE YOUR OWN EQUIPMENT AND SEND IT BACK - YEP, CLIMB ON THE ROOF, TAKE DOWN A SATTELITE DISH (THAT THEY PUT UP) AND PACK IT UP, SEND IT BACK... ALL BECAUSE THEY LIED TO YOU IN THE BEGINNING. I WAS PROMISED I WOULD BE ABLE TO WORK FROM HOME, WHICH IS COMPLETE BS! THEY LIED UP FRONT AND NOW WANT ME TO PAY OUTWARDS OF $600 TO GET OUT OF THEIR CONTRACT FOR THEIR LIES. STAY FAR AWAY... I DIDN'T LISTEN TO THE REVIEWS AND WISHED I HAD ! I HAVE NEVER BEEN SO LIVID IN MY LIFE !
2 years ago
Mark Erwin Follansbee, WV
The worst streaming that I have ever had as an internet provider I would not recommend this company to anyone they will stick you in a long contract and of course before 30 days you can cancel the contract but they continue to try to fix mine so after the 6-week period they want an extremely high amount of money to cancel the contract. They promised that I could do everything that I needed with a gigabytes that I had and for what I do at home it seems that I use the gigabytes within a week or so and then I'm over my limit they say you call and complain they will try to fix it but they do not completely first they told me my modem was too far away then they told me my TV was too far away to move it they went in and tried to fix some stuff on my phone as well as my television but extremely bad streaming for the television then they tell you to put everything on hold so it won't use much internet service, I was promised by them and the technician that actually installed it that the gigabytes that I ordered would be plenty for what I do, well that is a total false statement so I filed a complaint against them after asking them to cancel at least twice I have sent them for emails and three phone calls and still no resolution from them. Customer service is not well at all and the last time that I call customer service I was going to talk to them about canceling it again and when I started telling the woman what my problem was she said completely in a bad rude voice I do not need to hear all of that. Worst worst worst never ever sign a contract with HughesNet
2 years ago
Helen Piotter Chicago, IL
I can’t even grant them one star. They flat STINK. We have their service at a family cabin in Minnesota. They were the only game in town, no one else offered service. It was terrible trying to coordinate the installation. The contract is two years. This place is in no way remote! Seasonally we use the service. Use is a loose term. We TRY to use it. Typically it takes three days to get it to work. Then it won’t play most streaming services. Most recent - there was no internet connection and I tried their chat for trouble shooting. They said if there had been snow, there was no troubleshooting they could do. FGS this is MINNESOTA! Contract is out in 10 months. I’m not paying for a nonexistent service. Expect a legal letter soon Hughesnet.
2 years ago
Mike Firmage Honolulu, HI
These guys are a ideal scam artist mix:
1 - lie about speed, reliability, how they compare with other providers upon sign up
2 - lie about their willingness to "waive" cancellation fees when you sign up (they say that if performance is the issue, they will waive fees but then put you through an egregious exercise to "prove" the issues and still charge you cancellation fees).
3 - have terrible customer service
4 - are impossible to reach during evenings and especially weekends when it is possible for most people to talk with their scam artist "techs" and "customer service" (more like customer abuse) reps
5 - place their equipment in impossible / very dangerous to reach places and then charge you for the worthless equipment when you cancel.
6 - worst mix of service, cost, cancellation charges, etc that I have ever dealt with
7 - DO NOT DO BUSINESS WITH HUGHESTNET OR YOU ARE JUST ASKING TO THROW AWAY THOUSANDS OF DOLLARS WHILE HAVING A NIGHTMARE EXPERIENCE.
2 years ago
Denise Bryant Hendersonville, NC
We joined 20 years ago when you had to buy the router and satellite. There was no leasing option available at that time. We had good service until 4 years ago. I have friends in this business and they informed me Hughes Net has 1.3 million customers and not enough band width to keep everyone happy. I was told 15 years ago if I needed faster internet that they had just what I needed. We got an upgrade on the router, satellite and paid for more megabytes. A couple years later we did another upgrade and could not download movies from Direct TV. Buffering and more buffering. Then they said we could buy tokens because we were going over our limit. What limit? When we joined we were told it was unlimited.. If we wanted to download on the laptop it took 45 mins to hours. Forget gaming. They lied and said we were at 25mbps. Yes, while we were on the phone to them they were boosting our signal. I have a machine to check my upload and download speed.. As soon as we hung up upload was 1-4 and download speed was 9-15, most of the time it was closer to 9. To slow for movies or games.
I was done with the 1 to 2 hr phone calls and being put on hold for 30 minutes at a time. I was paying 94./mo for what? When I called and said I wanted to DC my service. How quickly the signal went to 25 mbps. I said yes until you hang up. Oh no we don't do that. Then she asked if I would stay if they cut the price to 79./mo. for 6 months.I said no. Then she said what are you going to pay the new provider.I said less then what you're offering. She then offered 79/month for 1 year. I said why didn't you offer me these prices when I was a loyal customer for 20 yrs.? Then she said well you will have to send back the router and radio arm on the satellite after your billing cycle. I told her I bought the equipment 20 yrs ago and have the papers to prove it. I told her I just had back surgery and was not about to get on a ladder 30 ft up. She said for 100.00 they could send a technician. I said if you want the equipment then you pay to have it removed. I called back 3x before I got someone who could speak English well and read it. He came back and said it is right here in the notes that says you bought the equipment so you don't need to send it back. I asked that he put it in the notes that I called and what he found. He gave me the reference no. Oct 15 Hughes Net went into my checking and took out $320.25. I have made 3 calls already and told my story. They have all put me on continuous hold longer then 30 mins. Now I will get a lawyer for arbitration. Don't waste your money or your time. It's the worst customer service I have ever seen. They will probably be out of business in 5 years if they don't change.
3 years ago Edited October 20, 2021
Melisa Cronin Fort McCoy, FL
We signed up for hughsnet. Bought all the equipment and began our monthly plan...the service is awful bearly any signal. When we complained about constant buffering they gave us "data tokens" which never came to thru. We rold them we would be moving when we got the service they said no problem..we moved brought our equipment and made an appointment to install at the new house. After arguing about the price of the move install it was set at $99 plus our regular monthly bill for a total of$159. When they charged our bill for that month they charged us $ 441. Thankfully they didnt over draft our account but needless to say we were shocked and upset. After calling and again arguing with customer service we had the difference returned. We then asked why our data was already down to 20% they informed us that our $60 a month plan only allots for 20 hrs of streaming 20 hrs for $60 is absolutely ridiculous!!DO NOT WASTE YOUR MONEY!! Its terrible service for a terrible price and we will be switching immediatly!!
3 years ago
Nicholas Krasny CA
Horrible. I have pages of notes from calling in. I get speeds around 7 on average. Constant buffering and my data mysteriously disappeared 4 days into the new month. They are real fast to sell you more. No kids no gaming … not watching movies 24 hours a day yes they find a way to burn through my new data as fast as possible. You call in and it’s a 45 minute conversation change this change that nothing ever works with them. If you call again you’ll get another guy to tell you to change it a different way. Unfortunately in our area they’re about the only choice and they damn know it. Waiting for Starlink to get on board.
My call to disconnect HughesNet and get their crap off my roof will be one of the best days of my life.
3 years ago
Jordan Brock FL
Absolutely horrible company. I was initially told by two separate sales reps that my throttled speed would be no lower than 3Mbps, and it ended up barely being 1Mbps. Malconfigured updates pushed to the router required two service visits to my home to replace the router, which they tried to charge me for (but I refused). Connectivity was a constant problem. Finally, they ended up cancelling my account without notice for an alleged "Terms of Service" violation, without explaining any specifics at all, and after 10 calls to customer service I have been unable to get any kind of manager to speak with.
Stay far, far away from Hughes.
3 years ago
Rene Vanzant Mansfield, LA
This is the worse company to ever retain internet service from. the representative during installation i wanted to work from home. He never mentioned once mention with the hughesnet service i wouldn't be able to work once it was discover through the company i was attempting to work for . After telling me to return the equipment inside and out to climb on my roof and get down something that was installed by the technician. I was also told that if i don't send it back with the other equipment that i would be billed an equipment fee of $200-$300. That is not safe extremely dangerous and unprofessional. Something needs to be done. This is not just unjust but it's down right wrong!
3 years ago
Mary Brandmeyer Mason, IL
I had to use my hotspot in order to get any type of service. I was paying an extra $35 a month for hotspot along with $99 a month for HughesNet for 23 months. When I tried to cancel I was informed I would have a cancellation fee, what! So I paid over $2,300 for 23 months of non service and could not get out of the contract. WORST COMPANY EVER!!!!! Their customer service is so unprofessional and foreign so it is next to impossible to understand. I was told that because I said that this is BS he would hang up on me. Honesty is the next policy but HughesNet is not honest about their connectivity based on the actual service and the commercials they present.
3 years ago
Ashley M Gaston, SC
If I had a choice of a different internet service I would in a heart beat! The customer service is rude and will argue with you if you have an issue. I called about just 3-4 months of having service that my bill keeps going up as it’s not been what I was told it was going to be when setting up service and the guy wanted to argue with me telling me that everyone pays taxes….needless to say I have worked with an internet/tv/phone company before and we ALWAYS told the customer how much their bill will be with taxes. If you have any kind of credits on your account they do not tell you when they will come off until the bill comes out and it’s sky high. Also, you cannot see what your bill is until it comes out of your bank account if you have it on autopay and apparently if you take it off of autopay you have to pay extra. 8 months of having this crappy internet I’m paying over $100….my tv bill isn’t even this much. The only thing I can do really with this internet is look on my phone can’t really stream anything on my tv without it constantly stopping or being pixelated. I wish we had something else to get in my area!
3 years ago
richard stevens Lava Hot Springs, ID
It does not work!!!! If I could have rated it zero, I would have.
The sales department represented that it would work in my area, but it did not. Not even a little bit. Could not even open simple web pages. Certainly no TV or complex internet processes. I could not do my work from home as they represented I could.
When I called to cancel the service, they required the cancellation fee even though it did not work as represented. Fortunately, they did not have my current credit card on file. I would not give them a card to draw on.
I will not pay this fee given that it did not work as represented for me. I am fortunate enough to be in a position to not care about the credit implications and will not pay this as a matter of principle.
THIS IS A BAD SERVICE FROM A BAD COMPANY WITH TERRIBLE CUSTOMER SERVICE.
I have never written a negative review of any company or service in my life.
THIS ONE DESERVES IT!!!!
DO NOT SIGN UP!!!
3 years ago
Katie Meixsell Winston-Salem, NC
Installation was no issue, the tech was knowledgeable and efficient. Off the bat I noticed the internet was slow. I only had 1 computer, 1 cell phone and 1 smart TV so I know I was not overloading the system. Any time I had a minor rainstorm my internet would go out. When I'd call to inquire I was told that the weather in my area was affecting it. If my internet went out and the weather in my area was normal, they would tell me it was the weather from which the internet was being picked up from across the country. After running my own tests to check my speed and calling to inquire about it being so slow, I was told I was using more data than I had on my plan. I upgraded my plan to include more data, ran the tests a month later and it was equally as slow. Fast forward to when I needed to move and cancel my service. It was 2 months early so I had to pay the cancelation fee to get out of my contract a few months early (around $200). I was instructed to send my equipment back and told they would be sending a box to mail it back in. I was already moving to a new address so I provided them with THAT address to send the box to. After a month with no box received I called again. They didn't know where it was. CSR informed me she would send another. 3 weeks later, still no box. I call again. CSR doesn't know where the box went... informs me they are sending another. I express my concern that I'll be charged for my equipment if I can not send it back. They insured me I would not be. 3 weeks later I am missing $320 from my bank account (6/16). I call in a panic (this was essentially my entire checking account at the time) and the CSR was confused and said he would attempt to send another box and told me if I didn't get it by a certain date to go get my own box and postage and I'd be reimbursed. He also let me know as long as I got them the equipment by the next billing cycle I'd be instantly refunded on the day of billing (7/16).
I did receive my box this time and the very same day sent my equipment and kept my tracking #. I called again on (7/12) to make sure it had been received and I'd be refunded on the date of the next billing cycle... CSR informed me the equipment was received and refund was initiated. On (7/17) I still had received no refund. I called to inquire and CSR asked for my tracking #. She put me on hold for 5 min. She came back and told me she had initiated the refund and it would take about 7 days to get to my bank and if I needed it faster I needed to call my bank. This has been by far the WORST experience with any tech company I've ever used. I will be making a point to tell anyone and everyone not to use them. I will be taking legal action of I am not refunded in full for my equipment within the next 5-7 days.
3 years ago
Vicky Gauer Driftwood, TX
I moved from rural area to a Wilderness Area where internet options were extremely limited. I was a customer for two years, but my adult children thought I should be able to stream to enjoy more viewing options. I resigned with HughesNet with a more expensive data plan. For the first month, it was great! I could watch and stream everything. Then it abruptly changed. I was back to not being able to stream anything. I called repeatedly and even had a technician come to my house to check my equipment. He basically told me because of where I lived, I was "pretty much SOL". After numerous calls - with no success - I called to cancel my service. The person assured me it had to do with my settings and had me watch on my computer while he made changes to my account so I would have "unlimited" data. I didn't understand why these changes hadn't already been made to my account, but he assured me my streaming capabilities would be greatly enhanced. They weren't. I finally called to cancel my account in order to switch to another (more expensive ) provider. When I called to cancel, I was informed I would be charged an enormous cancellation fee for breaking the contract. I explained to them they also had an obligation to provide service which I had not been getting. They offered me $100 off the fee, which I refused. Long story short, even after multiple calls, I was charged the cancellation fee. The supervisor I spoke with even admitted there had been no activity on my account since June 9, but would not budge on the fee. When she asked me if I was satisfied, I told her I was not, had not, and the multiple complaint calls they had documented pretty well proved it. I never received any documentation or even so much as an email from them about my account or the money charged to my credit card all those months, but as soon as I called to cancel, me mailbox was overloaded. I even asked the supervisor, "Would you pay more to another provider to get the exact same service if you were happy with the service you were already getting???" She didn't really have any response. Buyer beware!! Don't go with HughesNet if you have ANY OTHER options because they will stick it to you one way or the other.
3 years ago
YoTexasMamma Alamogordo, NM
If I could rate it zero stars I would! This is my dad's only option living in an area that doesn't have high speed internet. Buffering internet every 3-5 minutes? Give me a break! I call to complain and they said he could use an iternet TOKEN to TEMPORARILY speed it up? NO THANK YOU! what a ripoff!!! Are we in the age of dial up AOL? Highway robbery. Then, they said my dad's computer had used up all of his bandwidth for a month by downloading security updates on his pc in ONE hour! Why in this day and age is this allowed in America! Ripping off senior citizens just because they can? Hughes so called "high speed internet" can take their TOKENS and shove them where the sun don't shine !!!!!!
3 years ago
Hap Del Buono
Tried HughesNet 14 years ago and it was horrible. We recently moved to the top of a mountain and sorry to report it hasn't gotten any better. Very slow and we do not download any photos, movies or play games.
We disconnect (via computer access) the internet when not in use, so we're not using data as they once claimed why we were so slow. Persistent and constant drop outs, excruciatingly slow with just written data or emails. Often clear sunny days are as bad as you'd expect in storms. Their customer service & tech support do their best trying to convince you there is nothing wrong.
They sent a tech out 2x and he reported everything aligned and in perfect working order.
Not worth a $1 per year.
3 years ago
K Saunders Sierra Vista, AZ
I'm sure HughesNet is a fine company but if you live in a remote area and work from home DO NOT expect this to work! AND adding an additional bruise, HughesNet works on a contracted period of service with an early cancellation fee. AND AND they won't remove the equipment they insisted had to be bolted onto your roof. I'M OUT $400 FOR CANCELLING AND A DAMAGED ROOF.
I work from home and this was not even adequate for checking bank accounts let alone any video calling or other requirements. I urge you NOT to use HughesNet EVEN AS A LAST RESORT. (p.s. I never write in caps so that should indicate how dissatisfied I am.
3 years ago
Kathy Moritz Manchester, NH
If I could give Hughesnet a zero star rating, I would. This company is so disorganized, they gave me a price for service when I signed up and after a year increased the price by $25 per month. When questioned they say they gave me a one year discount. Called after they increased the price and they gave me the discount again. I was never ever aware that I was at a discounted rate. You don't get physical bills, so you cant check and maybe if you can figure out how to navigate their impossible system you may be able to view their charges. After nearly 2 years, I still cant understand their billing.
this company is very difficult to deal with, Their systems are a mess and they give you a confirmation number every time you contact them. my phone call today was regarding the day I signed up (nearly 1.5 years ago) and they asked for my confirmation number from that date!
I also had two accounts for several months (one on another house i was selling) It took nearly 2 months of stressful phone calls to get Hughesnet to remove their services from the house i sold. I actually had to get the new purchasers to take over the account to terminate the contract to me.
Would I recommend Hughesnet? Hell NO
3 years ago
The Mrs. Atlanta, GA
After installing a huge satellite on our roof and poking holes in the side house - the satellite service NEVER WORKED. I spent so many hours online dealing with customer service and was upgraded to engineering. They could not get it to work so after paying for 5 months of service I cancelled. They came and picked up the satellite off our house, left the outside wiring and we were told we would get a credit for the equipment once the radio transmitter was shipped back. Their return packing never arrived so we paid out of pocket to return it to their service center. Never got the credit, which was almost $400. After an infuriating phone call with them today I was told that no - we would not be receiving credit because we purchased the equipment instead of leasing it!? It was so infuriating. How they can keep our money for equipment we no longer have in our possession? THE WORST SERVICE EVER! I'm reporting them to the Public Service Commission. I cannot believe all the money I'm out of pocket for something that never worked.
3 years ago
Tanner Jacobson Missoula, MT
Hughes net is the worst company I have ever gone through in my life. They are absolute con artists. Even after we paid the 350 dollar fee to cancel service and we sent all of the equipment back, we got a notice two months later saying that they had not received the equipment and charged us another 300 dollars. DO NOT put yourself through the headache of dealing with these clowns. None of their services even worked. The reception was so bad we could only stream on the netflix platform and even then it only worked half the time. My devices worked faster if I didn't connect to the wifi in the house. To get out of the contract costs over 300 dollars and then they will hit you with the most ridiculous fees you have heard of. I HATE this company.
3 years ago
NcGirl Apex, NC
We are currently an unfortunate pay customer. The following is a letter I just wrote to HughesNet. It sums up my review.
I want to know the the best way to cancel my service ASAP. We have had this service since the first of October and have been overwhelmed with problems. First of all not one time did I sign a contract; Second of all i have contacted tech representives multiple times to solve our problems. PLEASE DO NOT ASK FOR REFERENCE NUMBER because as soon as the chat became to complicated the tech would stop responding and end the chat; I spent well over 3 hours one evening with tech support. Finally one said turn off video settings, That seemed to "fix" the problem. I kept a check on the usuage i was very viligent in monitoring it. UNBEKNOWN to me the first month was "free" because the second month (NOVEMBER) we ran out with 2 weeks left of the month. I then upgraded to the highest amount of data you provide. I have keep everything that sucks up data OFF. We have become PRISONERS of HUGHESNET because no longer do we listen to our music, watch tv, Have the top of the line securtity system; the use of google lights... NO we have lowered our security settings to the lowest possibe settings, we no longer stream music No computer use; no ipad use and i bought an antenna to watch tv with, EVEN THOUGH we are subscribed to several different streaming channels. IT is beyond mindboggling!!!!
While this service was being put in I talked to the representive about our security system; streaming channels, streaming music, etc. and was reassured it wouldn't be a problem. SURE IT IS NOT A PROBLEM if you don't USE ANY OF THE ABOVE.
I will have our solider home for christmas from deployment, he will want to finally use the internet, finally play his video games, however HUGHESNET is going to make one of our military personnel MISS OUT on the opportunity of this enjoyment because with all the cut backs i have made already I am currently at less than 13gb of data left for the MONTH of December and it is currently the 11th of December that is 20days left to SQUEEZE out 13GB.
WE WANT OUT OF THE CONTRACT ASAP. YOU CAN HAVE YOUR EQUPIMENT. I DON'T EXPECT A ETF IS REQUIRED DUE TO THE MISREPRESENTATION THAT interenet would be provided.
also after reading that there isn't a REAL reason for data caps it is the SATELLITE companies have been pushed by others to stop capping out data.
I would like a response on how to get out of this contract ASAP!!!
3 years ago
sandduffer Forest Lake, MN
I got Hughesnet after a hurricane hit our area. Our Suddenlink provider was rumored to be down for months. So I got this worthless package. I called and tried to cancel but the woman online said I would be charged 400 dollars for breaking my contract. This was a half-truth. You do get charged 400 dollars, but you get 300 back after the equipment is returned in the first 30 days. So, not very honest! I am now stuck in a 2-year contract. The download speed on movies on youtube is horrible. Very Frustrating. They (H.N.) suggested I get an extender to improve my signal. That cost me 50 dollars! A little better but much. Sometimes I think no service would be better than Hughesnet!
4 years ago
Linda Buffalo Grove, IL
We have a cabin in a rural area of WI with no broadband internet options. We decided to give HughesNet a try as they had a cancellation policy with the special package we signed up for. They came to install the satellite and modem on March 14. We experienced delay issues immediately streaming Prime videos. We contacted with concerns and service also contacted us that they saw performance issues on their end. Wisconsin issued a "stay in place" order on March 24-May 26 so the proposed service could not be completed until June. The service occurred on a day where we left to go back to our home and was not onsite to use service. I had been assured that HughesNet would take these COVID issues into consideration. We came back in July and the service was still poor. We called and complained and asked for the service to be terminated. The customer service representative suspended the service which didn't make sense to me at the time but was assured I would not be paying for the service or the cancellation fee. It is now October and we felt HughesNet should have it's equipment back so called to ask how to send it back. They said the service would then be terminated and we would pay the cancellation fee of $370.00 plus another $15 fee. They said if technical service confirmed our concern they would waive the fee. We talked to tech services and they said they would need to send a technician. This seemed a waste of time and resources so we said no please terminate the service as requested in July. They did terminate but said they would charge the cancellation fee. We asked the record reflect we disputed the claim. They have changed our credit card and we have disputed the claim with the credit card company. I told them that I was contacting the BBB about their deceptive and horrible service.
4 years ago
Mike Bradley Issaquah, WA
So, I live in a rural area. My current provider can only deliver 6 mbps. Very slow for my needs, but beggars can't be choosers. Today I decided beggars can be choosers, as long is there is another possible option. The other option for me was HughesNet. So I gave them a call. I was connected to a very nice customer service rep. She was able to answer most of my questions and made a very good offer for installation and internet service. I explained I wanted to share all the information with my wife and would call them back if we both agreed that was the best option.
She then transferred me to her manager. He was a whiz that was able to answer every question I had in detail. I felt good about moving forward with them. However, I still wanted to discuss the issue with my wife so we could make a decision we both agreed upon.
It was then that the very high pressure sales tactics began. I felt like I was trapped in a time share sales office with no doors out. He literally would not let me off the phone without making a commitment. I told him I needed to get off the phone and he said I can't let you do that. I actually felt I had no other option other than to hang up. Which I did. I will not use their service. They had the sale and high pressure tactics lost it.
4 years ago
Kim Sannes Colorado Springs, CO
Worst internet service ever!! I have never had such a horrible experience with an internet provider. I have a property in Brevard NC, but I live in Colorida. I was not sure what internet to use so I called Hughes Net and specifically asked about contracts etc. I was told not contract was necessary so I set up a time when I was in Brevard to get service connected. I specifically said, I have a cabin in the mountains and don't want the dish to block any views. They rescheduled and I told them it was not a time I could meet them. They said ok...not a problem...when I was not at property, they installed a huge dish in front of my deck blocking the view! I was shocked and I called the number. It took me 1.5 hours to talk to a real person. horrible horrible cutomer service. I asked them to move the dish. The internet service was slow and intermittent. I called again to find out why it was so terrible...again over 1 hour to talk to anyone and kept getting hung up on. I drove to their address that was on their website and it was an old abandoned building. Total scam company. I finally talked to someone the next day after again a very long and painful wait...I told them the service was terrible, the connection was terrible--they gave me no solution and then told me I was locked into a contract! I only had the service for a few days and could not get onto the internet. I had not signed anything and had not been told or agreed to a contract. I finally --after fighting with customer servcei on phone--that they would come move the dish so it was not in front of my deck! I was so fed up and found out about the internet provider that was a reliable provider and retunred my calls etc... When Hughes net finally came to move dish I told them I did not want their service and take the dish. I had so much trouble with tech about taking the dish...he said oh, they will make you pay if you try and cancel...He agreed to take the dish but would not take the other equipment and said I would have to wait for a box from hughes net to ship it back. I shipped the equipment that day--receipt return mail and took pictures of everything I shipped. I called --again over a nhour long wait --and finally talked to a person and argued over cancelling thieir service. The Hughes net agreed to cancel my service and said I would owe $0.00. I asked for an email and received an email with thsi confirmation of a $0 balance. That was June 28, 2020 -I received an email on August 11 stating I owed $125... I sent an email back with the attached $0 balance email confirmation and cancellation letter. I just received a credit collector document in the mail. Unbelievable...now I have to fight it out with them. But I have the documentation. This is the Worst company ever!! Comporium is the internet service to use in Brevard, NC. Stay away from HughesNet. so terrible.
4 years ago
Hotel CA Minneapolis, MN
Service was mediocre at best. Absolutely the WORST customer service, reps and cancelation process. You have to call in to cancel. LONG wait times to talk to a rep (in a foreign country) that can't cancel service and seems unable to reach anyone else to do it. When I told him it was bull crap, he hung up. THEN he kept calling me and hanging up over and over and over and over and over... I called hoping to get a different rep. Same guy. Refused to connect me to a supervisor. It took over 2 hours to cancel their crap service.
Then I received the equipment return box/ instructions. They actually expect customers to remove the raio from the satellite dish on the roof! WTF!
STAY AWAY FROM THIS HOTEL CALIFORNIA company. GETTING RID OF THEM IS A NIGHTMARE!
4 years ago Edited September 14, 2021
Mary Basham Elkridge, MD
When I called someone by the name Chad answered I explained I need internet for my 3 kids to do online learning due to the cornovirus and the day before I had called to price what it would be and they said I'd have to pay 409.90 for installation and equipment and I asked since no one else offers internet can they wave the fee he laughs says no if someone told you that yesterday I'm gone tell you the same thing and since this is your 2nd call its gone cost you more because we only offer discounts and promotions to 1st time callers so if you call back after this your going to dig yourself a deeper hole. This is the rudest person without any compassion I am very discouraged with this company don't recommend them to anyone. Now I have no way to provide my children with Internet
4 years ago
Ra Howell Springtown, TX
Hughes Net has signs in our neighborhood for high speed internet. I called and explained that we had poor signal from our current provider. I was told that if the satellite did not work we could get a full refund after returning the equipment within 30 days. The installer also told me if I was not satisfied we would get a full refund one the equipment was returned. From the time it was installed it did not carry enough strength to support even Netflix. We returned the equipment in the box Hughes Net provided before the 30 days. But we did not get a refund. After calling Hughes Net and talking to several representatives (and being hung up on many times) we were told that they do not have a return policy like that and never have. I disputed the charge with my credit card company and was told that Hughes Net claims it is a legitimate charge. It was a terrible experience and I had to eat the cost.
4 years ago
Kathy Mitchell Reidsville, NC
Beginning in 3/2020, our router failed and we had another installed which is when the problems began. A refurbished router was installed but he technician didn't do his job and the router remained in the name of the previous owner. We contacted HughesNet so many times but nothing has been solved. We were told that we had to closed out our current account and open another for which we were charged $108.88????? We feel that this was not our fault and HughesNet should not have charged us for this. Also at the same time, we were charged a termination fee of $100.00 for our phone line (which we didn't need any longer and we were told that they would waive this fee........THEY DIDN'T. Our bank account was overcharged for this $100. today. Again, we called and was told a supervisor would call....NOT. We haven't heard from anyone!
There are too many issues to put in words but be forewarned.....don't get involved with HughesNet or you will definitely pay the price!
4 years ago
