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EarthLink Internet

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4.2

Overall Score

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LAST UPDATED: September 21st, 2022

More than one million internet users have chosen EarthLink as their internet service provider. EarthLink offers internet and mobile service to residential customers and businesses across the contiguous United States.

Over the last two decades, EarthLink has consistently grown and improved its services. The company was purchased by Trive Capital in 2019. 

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The Good

  • Variety of Network Types
  • Plan Options and Pricing
  • Additional Benefits

Variety of Network Types

EarthLink offers customers fiber internet and wireless home internet. These two options have their advantages and disadvantages, and your best option will depend on availability. The good news is the internet provider may offer more than one option for your area. If you're looking for cutting-edge, high-speed service, ask about fiber. If you're in a rural area where you can't seem to find much more than dial-up service, check out wireless home internet. Looking for something that is a compromise between speed and price? Consider EarthLink's broadband services.

Plan Options and Pricing

EarthLink Internet Experts work with customers to determine the right plan at the right price to create the right connection for customers.

  • Fiber Internet — starting at $59.95 per month, speeds up to 1 Gbps
  • Wireless Home Internet – starting at $59.95 per month, data up to 150 GB per month

The actual speeds may vary based on location, the number of connected devices, and systems used. Prices can also vary based on your location.

The Fiber Internet plan uses fiber-optic technology and has no data caps or credit checks. The starting monthly cost of this plan is $59.95. There are also additional fees:

  • Installation fee — $79.95
  • Modem fee — $12.95 per month

The Fiber Internet plan has a twelve-month contract and an early termination fee of up to $200.

The EarthLink Wireless Home Internet plan uses the same towers as your cell phone and has no annual fee. The starting monthly cost is $59.95.

  • One time setup fee — $79.95
  • Modem fee — $14.95 per month 

Additional Features

EarthLink ISP subscribers have access to several benefits as part of their high-speed internet service plan.

  • MyEarthLink Portal
  • My Account
  • Free Premium Email for Fiber Internet Customers
  • EarthLink Support 

With the MyEarthLink Portal, users can customize their internet browser homepage to stay up to date on the news, sports, social media networks, etc.

Every EarthLink user has access to their account to allow them to manage their internet billing online.

Fiber Internet customers can set up a premium email account with EarthLink which also comes with a mobile app for convenient use. It also includes virus and spam protection and the ability to use personalized email addresses.

Wireless Home Internet customers also have access to an account management portal and a mobile app for their phone.

EarthLink Support provides tech support to customers, as well as assistance with their account. EarthLink’s customer service team is available via chat or phone.

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The Bad

  • Speed Variability
  • Plan Transparency
  • Limited High-Speed Range

Speed Variability

While the customers of EarthLink will be able to choose from a wide variety of different technologies, these options may not be capable of high speed. Every specific location has different speeds based on varying factors, the customer will have to check with customer service agents to get exact speeds for their area.

Upload speed varies by area as well. They are generally slower than the download speeds, but this is fairly standard for the industry. Interested customers should check with EarthLink to see what plans and what speeds are available in their area.

EarthLink's top speed of 1 Gig is fairly competitive for the industry, though there are other internet service providers with download speeds greater than 1000 Mbps.

Plan Transparency

Unless you contact EarthLink directly, it can be difficult to determine whether your location has access to certain plan and what price the plan will be. EarthLink could make information about its plans more easily accessible on its website.

Limited High-Speed Range

EarthLink can help customers in all 50 states because of its EarthLink Connections program with Viasat and HughesNet. The two satellite providers can get almost anyone internet access. 

Additionally, EarthLink is one of the largest DSL providers in the United States. You might have luck finding an EarthLink DSL plan in your area.

But EarthLink's fiber optic internet offerings are much more limited to a select few regions. Fiber internet is one of the fastest and most reliable connection types, so if you have the option to choose fiber, it's worth going for. It's unfortunate that EarthLink doesn't have a more widespread fiber network.

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The Bottom Line

EarthLink is one of the most far-reaching internet service providers in the industry. The company is known for offering its customers friendly support and helping them to find the right speed at the right price. These technologies focus on fiber and wireless home internet. This is the reason that EarthLink can have such a large service area and provide coverage for most of the country.

Just keep in mind that EarthLink's internet speeds can vary by location, the number of connected devices, and systems used. If you don't see exactly what you're looking for then it might be time to start investigating other options.

EarthLink's internet services are at a reasonable price and have added bonus features such as free email addresses and extended hours for customer support via phone or chat. Be sure to investigate the availability in your area and the contract terms and conditions. Read our verified Earthlink reviews to see if this ISP is right for you.

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Call our recommended rep over at EarthLink Internet below.

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EarthLink Internet

EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. We offer the right technology at the right price to create the right connection for customers.

We helped build the on-ramp to the information superhighway back in 1994, but a lot has changed since then. One thing that hasn’t? Our commitment to bringing the best possible internet service to our customers. Whether you need a basic plan to stay connected, or you’re looking for speeds up to 1 Gig with tools to keep your data and your family safer, we’ve got you covered.

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Star Rating

1.7

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152 Reviews

Review Breakdown

5 grade

11%

4 grade

3%

3 grade

5%

2 grade

5%

1 grade

76%

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Review Source

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NittanyLion Woodstock, GA

I am a Senior Citizen on a fixed income and have been a Mindspring/EarthLink customer since 1996. I called to request a rate concession because the Internet Service went up $10.00 in August. The CSR was very helpful and discussed my request with her supervisor and the request was granted. My monthly rate will revert back to $46.16 in October!

2 weeks ago

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Reply from EarthLink Internet

Hello, Thank you for being a loyal customer with EarthLink! I am sorry to hear that your bill went up, but I am glad that we were able to revert your bill back to the original price. We try everything we can to assist customers who are loyal and stick with us. Again, thank you for being a loyal customer with EarthLink!

Sep. 15th, 2022

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Bryant Rodarte Las Vegas, NV

Wowww, where do I start? I needed internet service for my house so I made a few calls and somehow I needed up with an EarthLink representative. I got everything set up, took about 2.5 hours on the phone and I finally got set up. For one whole week I kept having trouble but I was out of town on business and my mom was at my house taking care of my two girls as I’m a single father. I get back and I see why my mom only used her phone and not the tv to watch her shows. I called and they tried to help me the first day but it was the same (bad service, no picture, could only have one device on at a time. I even added data thinking that would help. They not only didn’t help resolve my problem they did not want to refund me. They offered me $20 and then $50 credit. It was a very bad experience 3rd day of them trying to help me I had enough and closed my account even if I took a loss on time and money. It was a HORRIBLE experience. Do not do it it’s not worth it just call Xfinity or Cox. If u can’t bc of credit just set up a hot spot. It will cost the same and it’s much easier less hassle and it saves u a headache.

1 week ago

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Reply from EarthLink Internet

Hello Bryan, We are truly that your experience was less than stellar with our internet. We strive to ensure that we give our customers the best internet options, but it seems that we definitely missed the mark. We try our best when we are in the wrong to try to rectify our mistake but it seems that we again missed the mark. There could have been factors that were beyond our control including weather, location of the modem, infrastructure, degraded lines and well as faulty/damaged equipment. With all of that being said we will take this as a learning lesson so that we will provide better service to all of our customers. Again, we want to sincerely apologize that you were unsatisfied with your service.

Sep. 22nd, 2022

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Review Source

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Peggy Allen Charlotte, NC

I like everything. Soon much that I refer Nettie T and everyone else I can brag to. The best is you are not raping people to have internet service like the other companies. And most of your costumer service reps are amazing. Thank You Earthlink

1 month ago

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Reply from EarthLink Internet

Peggy, thank you so much for this positive review of our company. We strive to provide a quality customer experience and we're happy to hear you're enjoying your services!

Aug. 19th, 2022

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Cary Seidman Cleveland, OH

Although I'm not technologically illiterate, I am 74 years old and I am nor as "quick on the uptake" with respect to computer jargon and the like. When I had a (very rare) service interruption, the young women who assisted me was competent and thorough, willing to repeat herself when needed, and generally just a pleasure to work with.

1 month ago

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Reply from EarthLink Internet

Cary, Thank you for you very supportive review of our company! We strive to provide the best customer experience, and we're very happy to hear that you're enjoying your services. Please feel free to reach back out to us, should you need anything.

Aug. 11th, 2022

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Steve Mewborn Navarre, FL

I have been with earthlink for about 3 years. The service has been great. We are running at least a (2) TV, Computer, gaming system anx cell phones most of the time and never have a problem of loosing connections or slow downloads or uploads. The price is great also compared to cable service.

1 month ago

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Reply from EarthLink Internet

Hello Steve-We are glad to hear that you are enjoying your internet service as well as the price of your internet. We work hard to make sure that our customers are satisfied with the service that we provide, as well as excellent customer service. Thank you for being a valued part of the EarthLink family!

Aug. 10th, 2022

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Louise Severine Dothan, AL

It's not even 2 weeks I've had EarthLink and it's by far the worst internet company ever. They quoted a fee of $79 when I called then after they charged me an extra $80 and said that was the monthly fee. To add insult to injury after paying all that money the internet does not work, it keeps buffering, then they keep texting me about my data usage and how I need to purchase more. I'm sending them back they piece of junk immediately. WORST INTERNET PROVIDER EVER!!!!

1 week ago

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Reply from EarthLink Internet

Hello Louise, I am sorry that there was a misunderstanding regarding the internet fee. We charge a install fee and then when the internet is installed we charge for the plan because we bill a month in advance. Depending on how many devices, the type of device you are using can use up a lot of wireless data. We apologize that your experience wasn't everything you were told it would be, we do our best to recommend the best plan for a customer based on their internet usage, however it's clear we've missed the mark. You can reach out to us here at https://www.earthlink.net/customer-review-help/, so that someone can assist you further . Again, we here at EarthLink apologize that our service has not met your needs yet.

Sep. 21st, 2022

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Nunya P Knoxville, TN

If I could give them 0 stars I would. And I'm not a "Karen" I generally like to write positive reviews when someone has done a good job. But after being initially set up with internet for 3 weeks, our internet went out. I called and they said they needed to "re-trigger" the band. OK....it takes up to 48 hours. (this is Wednesday) Late Friday afternoon, still no internet, but I figure they will work on it over the weekend. Oh wait, they don't work on the weekends. Monday morning I call and talk to someone for close to 2 hours. He will see what he can do. Really an exercise in futility. They will re-trigger the band again. I say, how about send someone out who can see what the problem is. No can do. For two weeks. They don't mind that I work part time from home and require the internet. They also don't mind that I've used up all my cellular trying to pay bills. Long story short, I was 3 weeks without internet (it also took them almost 1 full week to "release the line" back to AT&T so I could get good service through them. My advice? RUN! Do not give this awful company one cent. I also got charged an early termination fee of $200, but really, that must be what keeps them in business since they don't offer good internet.

4 weeks ago

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Reply from EarthLink Internet

Hello Nunya, If you direct message us with your account information we would be happy to take a look at your account and see what we can do to rectify the issues that you had. Thank you.

Sep. 1st, 2022

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J J

Earthlink is terrible what ever they say will be your internet speed is a lie. They can never help if you have issues with your internet speed and no one ever speaks English everyone I've ever gotten for help is from Indonesia or south Africa which makes no since because i live in America. I'd rather just pay the $290 bill for AT&T because this isn't worth it. My Verizon bill was only $80)month at earth link I'm paying almost $100 for worse service and they lied about my MBPHs i have available where i live with the additional benefit of no refunds

2 weeks ago

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Reply from EarthLink Internet

Hello this is Samantha, I am with Executive Relations, and I would like to work on your internet issue. If you could provide me your name, email/and or account number. When you called in were you able to speak with Tech Support to see if they could fix the issue? Please give us a call at 866-273-1238 then enter pin code 3936. Our hours of operation are Mon-Fri 9:00AM-6:00PM, EST.

Sep. 12th, 2022

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HK Queens, NY

I've only had service here since July. It's September 1st and I haven't had internet more than I have. Had to pay month of August TWICE because it didn't go through and was pending for weeks. Said my services would be back on within 10 minutes. It's been FOUR DAYS and they keep saying it'll be on by 11:59pm and nothing. I'll pay millions of dollars before I EVER use EarthLink ever ever ever again. WORST INTERNET COMPANY IN THE WORLD!!!

4 weeks ago

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Reply from EarthLink Internet

Hello, My name is Samantha and I am with Executive Relations. I would like to look over your account to see what I can do to try and refund something back to you. I do apologize for the lack of service that you received. We work hard to make sure that our customers have a better experience than what you did. Again, I apologize.

Sep. 2nd, 2022

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William Gilbert Detroit, MI

Would give 0 stars if I could. Contacted and paid for installation on Monday. Told them I was completely unavailable after 12 noon every day. Got text on Tuesday that I would be contacted to set up an installation appointment. Got text Wednesday that installation appointment was between noon and 2pm Thursday. Called to figure out what was going on. Got the run around and told had to wait 6 more days for installation that was already paid for. Could barely understand customer service employee. Asked for supervisor, no help, sent to retention for refund and hung up on. Never have I had such horrible customer service and I live in Flint, MI.

1 month ago

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Reply from EarthLink Internet

Hell William-I am sorry to hear that you had a bad experience with the agents that you spoke with, as well as installation issues. Depending on who installs we are not able to choose the time that the install can be done, but there should have been a link that was sent so that you could reschedule to best suit your schedule. We apologize that this did not work for you. We also do apologize that whomever you spoke with did not give you the best customer experience. We will look at this and take this as a teaching moment for our agents, so that this does not happen again. I want to express again how sorry we are that you had a bad experience all around.

Aug. 18th, 2022

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Danny Gonzales San Antonio, TX

Very disappointed in this service, our first month with earthlink, modem out of box, 2 lights of signal with hardly any speed, when I called to discuss I was advised to walk around the house to find the best signal and I finally did, at the highest point in the house on top of a cabinet, Really?? Then I was receiving notices I had run out of data yet we still had 50% available showing on their App, as for speeds the Most I have clocked is 3-4Mb when we are supposed to be receiving 25Mb. Then my service was reduced and eventually STOPPED even though I still had data. I have spent so much time on the phone trying to get this sorted, how SAD! I have been trying to find where their cellular tower is located so I can try and get the Best signal but Nobody can tell me where it's located. I should be getting a reduction in price since they are Not providing me with the 25Mb speed they are charging me for. For us it's either them or satellite, not many choices. Oh Well

1 month ago

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Reply from EarthLink Internet

Hello Danny, I'm terribly sorry this has been your experience with our services. There are many mitigating factors that are outside of EarthLink's control. Such as, weather, infrastructure, degraded lines, and faulty/damaged equipment. The speeds are up to because of these factors that are out of our control. We apologize that your experience wasn't everything you were told it would be, we do our best to recommend the best plan for a customer based on their internet usage, however it's clear we've missed the mark.

Aug. 16th, 2022

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WildWindE Los Angeles, CA

Horrible company. Wireless internet -- a lie. I cancelled within 3 days of getting router because THERE WAS NO SERVICE IN MY AREA. Talk about a cluster f##k. I asked for a return label on June 28th. Was told they would mail it USPS. I asked them to email it. Was told they couldn't. July 13 still hadn't received called and was kept on the phone over an hour only to tell me they would be sending a new label via USPS. Meanwhile, they said they would charge me over $200 for the router if I didn't return it timely. On July 18th, lol and behold, an email with the return label is sent. Modem returned. On August 1st, EarthLink marks it received. But then today, on Aug 4th they charge me for $128.75. For what? I never enacted their service, they have the returned modem. And now I've spent more than 3 hours of my personal time and over $208 which is due back to me, FOR ABSOLUTELY NOTHING. I have received no services from this slapstick company, they lied to me and took my money. Now I have to wait a whole nother week for my own money to be returned to me. I will ALWAYS tell everyone to stay away from this lying, thieving, POS company.

1 month ago

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Reply from EarthLink Internet

Hello, I believe we spoke yesterday. My name is Nelson with EarthLink's Executive Relations Team. Again I apologize this has been your experience with our Wireless Home Internet, this is out of the normal for our product to not operate upon receiving it and for that we apologize. We do issue refunds on a case by case basis and we're glad to inform you that we have issued your money back to you. Our Wireless Home Internet can be impacted by many mitigating factors that are simply out of our control, we're deeply sorry that our product didn't perform for you. Should you need anything else please feel free to reach back out to us anytime, we'd be more than happy to help!

Aug. 5th, 2022

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Review Source

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Insane Mercury Coldwater, MI

The best part about the company is that they r willing to always work with you on your internet issues I have no complaints about the company at all the staff there r outstanding individuals

2 months ago

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Reply from EarthLink Internet

Insane Mercury, thank you so much for your positive feedback. We strive to create the best experience for our customers and we're happy to hear that you're enjoying our services. Thank you for the support you give our company. If you need anything please feel free to reach out to our team of experts!

Jul. 20th, 2022

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Pearl Charlery Atlanta, GA

This company is the worst company I know they try to charge you and make money anyway any place anytime they feel like they don't inform you they just charge you whatever it is that they want to charge you without informing you and that is a poor poor poor review for this company

4 weeks ago

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Reply from EarthLink Internet

Hello Pearl, We did raise our price due to the cost of services, but we did send out an email in July that prices would be increasing in August. We apologize that you did not receive this email or that the email went to your spam. We do strive to keep our customers informed so that they can contact us to see what other options are available. Again, we apologize for your frustrations.

Sep. 2nd, 2022

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Christi Bradley Charlotte, NC

Watch your bill. I was charged $10 more this month, checked my bill and no change. I asked customer service and was told it was due to higher costs to the business. No notification of increasing prices and no charge on my bill. Being a company that requires you to autopay, and if you don't pay close attention, how many people are they getting??? Will be changing services ASAP!!!

1 month ago

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Reply from EarthLink Internet

Hello Christi, I do apologize about the price increase, we did send out emails last month letting customers know that there would be and increase in price, which is due to rising costs. I did check your account and I see that the agent you spoke with did offer revert your price back to the original price. Again we are sorry that you are leaving but in these times we understand.

Aug. 12th, 2022

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doramus marks Millington, TN

the representative was very courteous and understanding. I highly recommend Earthlink. The speed and connection is wonderful.

1 month ago

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Reply from EarthLink Internet

Doramus, Thank you for you very supportive review of our company! We strive to provide the best customer experience, and we're very happy to hear that you're enjoying your services. Please feel free to reach back out to us, should you need anything.

Aug. 4th, 2022

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Earthlink Sucks Sacramento, CA

I Gave Them One Star Only Because There Was No Lower Option For Rating. Remember When The Internet First Came Out And You Could Only Get Dial Up, And How Agonizingly Slow It Was? Earthlink Is Worse Than That! I Paid $80.00 Just To Have Them Activate My Service With Them, Then Had To Pay Them An Additional $80.00 For The Plan In Order To Get On The Internet. The Plan Was For 50gigabites Of Data For $80.00, And When I Used Up That Data, My Internet Would Be Throttled Down, But Supposedly I Would Still Be Able To Get On The Internet At A Slower Speed. Before I Had Even Used All Of My 50 Gigs Of Data, They Throttled Me Down To Where I Could Not Get On, And Told Me I Needed To Purchase More Data Time. I Still Haven't Used All Of My Original Data, And I Can't Even Get On Most Sites, So I Tried This Review Site, And I'm Glad I Could Get On Here To Warn Everyone Against Going With Earthlink. They Suck! They Suck Worse Than Suck!

2 months ago

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Reply from EarthLink Internet

We strive to provide the best customer experience, and it's clear we've fell short of that. We apologize this has been your experience. The plan you've signed up on, which is our 50GB Wireless Home Internet Plan. That's the lowest plan we offer in our Wireless plans, and with all of our Wireless Home Internet plans we recommend only using it for activities such as to Browse Social media, Viewing/Sending emails, Online shopping, Occasional streaming, and browsing the internet. If you're performing any other activities on this device, then that is likely the cause of reaching your data limit. These plans are also not truly unlimited, once your data limit has been reached the device is throttled down to a speed that is not very substantial. Please reach out to us if you have anymore questions or concerns, we'd love to help!

Jul. 27th, 2022

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Mountainlife4sure Lafayette, CO

This is the worst internet experience I have ever had. I have never been involved with a company that does not care about their customers. They lie to you. They say their sorry as if that helps after they have totally screwed up your life. Seriously ordered internet on the 7th of July 2022. They do not have their own installers or techs so the install date was set for the 22. They do not give you an installation date until after you pay them. So you do not know when or what year you will actually receive service. On the 22 no one showed up. I was lied to multiple times on a so called recorded line. Said tech was finishing a job and was 35 minutes away. Never showed. Then when I called back they told me installation department was closed so wait till Monday. Now people in my home work from home and full time students. This was explained to these people before I ordered internet. Now they are saying I have to wait till Aug 2nd between 8 and 5 which is a whole freaking work day. The tech might not even show up as he did not the first time. And get this. Customer service says yes I understand but this is what I can do. You have to wait. Total freaking shame how this company treats the customers. No compensation for wasting your time or playing with your job, school, etc. The correct thing to do was be HONEST and transparent so I get what I NEED. not gain a customer to treat like [email protected]#t. Then they tell you there is no one to complain to. You just got to bend over and take it up the hoo haw. I am so utterly dissatisfied, hurt, frustrated and seeking immediate counsel. This service deserves a negative 5 stars and I have recorded conversations where I have been lied to repeatedly. And have kept a record of all interactions. If I clear my day in this economy again and waste a full day not generating any revenue.... Sad excuse for humans behind that phone. They can only do what they are trained to do. So clearly they where trained to treat customers like they are not the reason their checks get signed. I wonder what the core values of EarthLink are? Sketchy to say the least. Heartless to say the most. I think they should take into consideration that not everyone needs internet just to watch YouTube videos or freaking game. Some hard working Americans need the internet to survive. You know a life line to all things profitable. Just disgusting

2 months ago

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Reply from EarthLink Internet

Hello- We here at EarthLink strive to make sure that our customer's are taken care of and have the best service experience, so we apologize for the delays that you have had to endure. We want to look further at this matter so that we can give you a the best resolution as well as your internet up and running. I am going to send you a private message so that we can look at your account further.

Jul. 26th, 2022

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Danitza grimes bowman Hermitage, TN

Unfortunately, I've had to call EarthLink about my internet several calls recently. Each Earthlink rep has been courteous and helpful although unsuccessful in fixing the problem. However the CSR today 7/13/22 was a different story. This rep seemed more interested in passing my issue along to an add-on service at an additional charge of course.

2 months ago

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Reply from EarthLink Internet

Hello Danitza, So that I can assist you better could you please give me your phone number, email address, or account number so that I look at your account. If you do not mind could you also give me some detail as to what the issue is. Thank you.

Jul. 13th, 2022

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Cam Hall Richmond, VA

We used EarthLinks 75gb/month internet in one of our residences, and it was great and reliable but the limitations via data cap became incredibly frustrating. In our house where we streamed, gamed, and wfh, the GB we used added up quickly often without our noticing (when games, software would update in the background, particularly). Some months we'd use our entire data cap within the first 10 days, and I'd be haggling over overage fees the rest of the month. Good internet product, but data caps should be removed.

2 months ago

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Reply from EarthLink Internet

Thank you for the feedback on our Wireless Home Internet product, we apologize this was your experience with that service. We don't usually recommend that our customers Stream or Game with this device as it's data limit's can't handle the updates that come with gaming, or streaming in any other form than standard definition is not very compatible with this device either. We're sorry if there was any miscommunication at the point of sale, we will take this feedback into account for future training and product purposes. If you need anything please reach out to us, one of our experts would be more than happy to help!

Jul. 20th, 2022

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Kelli Smith Vacaville, CA

This company charges your account more than once a month!!! I have to call them every month for this!!! They service goes off and on through out the week!!! Worst internet service ever in the world!!!

4 weeks ago

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Reply from EarthLink Internet

Kelli, I'm terribly sorry this has been your experience with our company as this is very out of the normal. Please reach out to our Executive Relations Team so that they can take a look into these reoccurring billing issues. It may also be a good idea for you to reach out to our Tier 3 Technical Team for the frequent connectivity issues you're experiencing as well. In a direct message I have sent you the contact info for both departments, please feel free to reach out. our experts would be more than happy to help!

Aug. 31st, 2022

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Josh Marshall Sparta, WI

Absolutely horrible. Internet constantly goes down and when it does they can’t even fix it. Have to send a technician out which takes 1-2 weeks. On top of all that if you cancel early it’s $150 to cancel. Absolutely the worst company I have ever paid for. I would leave a 0 star if I could.

1 month ago

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Reply from EarthLink Internet

Joshua, I'm very sorry this has been your experience with our services. We do our best to provide a quality customer experience and with all the connection issues you experience its clear we fell short of that. However, we do have a $200 ETF fee that is listed in our terms and conditions as part of your contract upon sign up. We apologize for any confusion, and we thank you for all of your patience and understanding. Should you need anything please feel free to reach out!

Aug. 26th, 2022

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Constance Flanagan Los Angeles, CA

i have been a customer for a long time and pleased with the service, always get help when I call with a question.

1 month ago

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Reply from EarthLink Internet

Hell Constance- We are thrilled to hear that you have been pleased with your internet service, as well as your customer experience when you have had to call in. We also want to thank you foe being a long time EarthLink customer!

Aug. 18th, 2022

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Koby Sillito Cedar Park, TX

They charged us $70 for "45 MBPS" and $9 for modem fees. Neither of these numbers matches up with their site. I called to ask them if it was MegaByte or Megabit and she laughed and said they were the same thing... I asked because we were getting 80 Mbps so nothing was lining up. I don't think she understood, but she said I'm getting Megabit. This is a ridiculous amount of money for 45 Mbps. Their website sucks and doesn't give you any info that you actually need. You have to call to do anything with your account. I don't recommend it.

2 months ago

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Reply from EarthLink Internet

Koby thank you for you feedback, we will take this information into account for future training purposes. We're sorry that your experience with EarthLink wasn't up to par, we strive to provide the best customer service experience possible and it's clear we have missed the mark. We do ask that when it comes to cancellation that all customers call in to perform that action, however we do have other means of obtaining support such as chat. Upon reviewing your account I see you've recently canceled your services with us. It saddens us to see you go so soon, but we understand maybe we weren't the best fit for you.

Jul. 8th, 2022

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big Daddy Kingsland, TX

It begrudgingly give EarthLink only one star only because they didn't offer anything lower .their claim of being wireless internet service is extremely misleading .Now being honest they say I'd get around 100 .I did a speed test it averaged a pathetic .035 to a pathtic 1.8 out of a 100.00 so most of time so got nothing but a buffering wheel because of no power I called several times to get a run around .I did everything they asked and said to end up getting no service so after two days of talking to their idiot techs who obviously didn't have a clue to even wipe their own rumps much less fix anything .we asked for refund and them they said they where keeping most of it because of set up cost .Now fact here's the set up "you do " yourself not them . you simply plug it into the wall .Now charge you $85.00 for doing the setup you did .I got with my bank and they are fixing it because EarthLink is total scam .they know it doesn't work but they try to keep your money anyway .my bank handled these con artist .so if you have s half a brain avoid this slick internet scam or you'll get the shaft as well by these scam artists .you have now been warned if you go ahead then they'll try to make you eat it and some do sadly which is how they win by stealing money from you because These con artist know some people won't try to fight them .this is how they get away with theft of services for a living .they are dispicable.

3 months ago

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Tanzia Mclendon GA

So my internet was disconnected do to none payment, make a payment soon as I get back into town and see that it’s off. I was told 24hr before my service will able to used again, 24 hours come no service still, then I speak with another supervisor the next day and then I was told 48 hours. Then the supervisor Joshua, Marcus, and then a agent named Megan and Pamala all tell me different things I’ve missed 2 days of work, I been working from home since 2013. I was then reassured that by 12 am my service will be on. Well I’m up at 5:34am Est time in Atlanta Ga, and guess what still no internet so I’m about to miss another days work, not to mention I have kids and no one can use there devices and there out for the summer so you can imagine what my house is like, I’ve found myself for 2days now out spending more money just so I can keep the kids entertained for hours so I won’t hear little ppl and teenagers arguing all day. My husband is pissed because he been told me to leave this company look what I get for not doing so. Hopefully by 9am Est time my service will be on agin and I can then make up my work and send out ppl payroll that my coworkers had to do for me because I wasn’t able to perform my own work duties. Like it’s 2022 who in the hell is waiting 24hr to 48 hrs for your internet service to connect its not 1999 or even 2001 it’s 2022. We have 5G. I’ve been here a year now, looking to move on. An another thing I rather have my services that to wave a $25 fee, when you all have cost me $500 off of my check. I still lose at this point. And I want to speak with someone in America stop sending me to South Africa what can they do for me over here apparently nothing because I have gotten nothing for the pass few days. If the EarthLink office is open in Atlanta Ga today I’m going to go have a chat with them.

3 months ago

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Stephanie Helton Knoxville, TN

Where do I begin. We took out service on April 25, 2022. First did the 50 GB package which within less than a week had reached almost the entire amount with only using the internet for our Firestick that is only used at night. We could not connect our phones to the internet because it would cause the TV to buffer so it was not because we had multiple devices connected. Before 3 weeks we had to up our package to the 100 GB and would have had to up again before the end of the month but used our phones hotspot instead. I cancelled on May 24, received my cancellation number and tracking information for the label they were sending by UPS for me to send my router back. On May 31, 2022, UPS's website was still saying the "label was created" but not received by UPS. I called back to Earthlink on May 31, 2022 to get a new label sent. The lady kept me on hold forever, plus they are definitely not in the US because I have yet to get one person that speaks good English. I just checked again, and just like last time, the routing number that they provided under my Earthlink App says it is in transit just like the May 24, 2022 one states but when I go to UPS's website it yet again states "label created" not received yet. It clearly states that if the router is not received within 30 days of cancellation that you are charged $200.00. I asked the lady on the 31st what happens when another week goes by and I still have not received the label and she informed me to just keep calling in and they will make notes. I have a great idea, you have my email, how about you email the labels to customers. They don't want to do that because then they cannot have a reason to try and charge you $200.00 for not returning the router when it is clearly their end. I will NEVER RECOMMEND Earthlink to anyone. And when I tried to cancel, the guy tried to lower my price by $40.00. Are you freaking kidding me? You just ran me up to $100.00 for 100 GB in less than a month and you can discount my monthly by $40.00. Unbelievable. Seems to me that someone needs to bring a class action against Earthlink for misrepresentation.

3 months ago

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Reply from EarthLink Internet

We apologize that your experience with Earthlink wasn't up to par, we strive to provide the best customer experience so it saddens us that you had such a difficult time. We will take this feedback into account and use it for future training purposes. Please reach out to us so that we may have a better understanding in helping you find some sort of resolve in this matter. Thank you for all of your patience Stephanie.

Jul. 12th, 2022

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Stephanie Schulz Portland, OR

I had written a review previously about having the rug out pulled out from under me, my iso service cancelled out of the blue,,well, I got a call from danage contrrolle ;) and he apologized and explained that my name was culled from the cull list so I wasn't notified, by mistake, and in return, he is giving me a years worth of free email svc which they still are providing,,about $100 freeby,,I accepted apology and said thanks,, The call I made befor to Customer Serice also said they'd be remembering me for previous month of non- service. All good.

8 months ago

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Reply from EarthLink Internet

We're very sorry for the trouble you experienced with your service. We understand that spotty internet is frustrating and inconvenient, so let’s see what we else can do to help. Please give our Executive Relations team a call – they’ll be happy to take a look. We sent you their contact info in a direct message. If there’s anything else we can help with, please let us know at 888-327-8454.

Feb. 4th, 2022

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Winfred Collier St Louis, MO

Very reliable service. Great customer service. Pleasant and efficient representatives.

1 month ago

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Reply from EarthLink Internet

Winfred, thank you so much for this very supportive and kind review! We strive to provide a quality customer experience and it makes us happy to know you're enjoying our services.

Aug. 22nd, 2022

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Zipper East Aurora, NY

36 years of service with Earthlink and I am being charged for a modem since 2020 or so and the modem has been paid for 4-fold

1 month ago

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Reply from EarthLink Internet

Hello, my name is Nelson with EarthLink's Executive Relations Team. I'm sorry this has been your experience with EarthLink lately, and I'd like to thank for being with us for all these years! In a direct message I've sent you contact information to reach out to my department to see if there's any solution to the issue you're experiencing. Please reach back out we'd love to help!

Aug. 4th, 2022

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Lisa White Youngsville, LA

I like how everyone I talk to is polite and curious.And they always help when you need more time to pay your bill

2 months ago

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Reply from EarthLink Internet

Thank you for this very supportive review of our company Lisa! We strive to create the best customer experience and we're happy to hear that you're enjoying our services.

Jul. 27th, 2022

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Gia Regina Schertz, TX

EarthLink has reliable and fast internet service. The cost is reasonable and they have great customer service.

1 month ago

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Reply from EarthLink Internet

Gia, we appreciate this very supportive review! We strive to provide a quality customer experience and it's makes us happy to know that you're enjoying your services.

Aug. 24th, 2022

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Bob Gilbert Atlanta, GA

I guess I am just in a bad area and did not understand correctly. Costumer service seamed great but my connection stink and the speed is surpassed by dial up. I hope I cam get out of contract just no good for me. Will be higher rating if I can get out of contract.

3 months ago

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Unapologetic WASP Covington, LA

Awful service and unwilling to help. I would go so far as to claim fraud. I signed up for Earthlink but the internet doesn't work. I am in the swamplands of Louisiana. My cell barely works either. I have to drive into town to download and often I can't even connect at my home. I wanted to switch to AT&T so that I can get reliable internet. When I called I was told that I would be required to pay a $200 fee because I was locked into a year contract. I was never told anything about a contract. No agent ever mentioned that when I signed up. They told me that it would have been in the welcome package I was sent. That welcome package came after I had signed up. I was not notified of this by the CSR, so that to me is fraud. Companies know that very few people read contracts. That's just reality. I was also told that because I never called to complain about the service, the $200 charge is valid! Why would I have called? They can't fix the crappy service in the backwoods of Louisiana! I called my cell phone provider on several occasions and they couldn't improve my service. To prove my point, the call dropped 3 times while I was on the phone with Earthlink, and my voice cut out about a dozen times. That's how bad service is out here in the boonies! I wasted an hour and a half on the phone with them and they refused to lower or cancel the $200 fee. I will scream to everyone I know in person and online not to deal with this company.

4 months ago

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Reply from EarthLink Internet

Thanks for sharing your experience. We apologize if there was a miscommunication at sign up, and we'll take this feedback and share it with our team for training purposes. We're also sending you a private message on here if you'd like to speak with someone from our Executive Relations team (a higher level of support) to see if there's anything we can do to help from here. Again, please accept our apologies.

May. 25th, 2022

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Aisha Harris Stockbridge, GA

I am agreeing with everyone on here, I swear I have experienced the same issues in each one of these complaints. But most of all the customer service is awful! I spoke with a representative yesterday because I’m never charged the price I was quoted in the beginning, my bill continues to go up every month and I’m ALWAYS having to call them to find out why! I also explained to her that I do not like the fact that I get billed the same day they charge my card, why not bill me a few days before so I would know how much my bill is BEFORE you charge me! Especially since my monthly bill is NEVER what they say it is. I am not using them in the near future even if I have to pay the 200 to cancel.

4 months ago

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Reply from EarthLink Internet

Thank you for being an EarthLink customer, Aisha. We'd like to provide you with the contact information for our Executive Relations Team, a higher tier of customer service, to see how they can help in the future. Please call 866-273-1238 and enter PIN 5842 throughout the month of May to speak with them. They are available from 9:00 a.m. - 6:00 p.m. Monday through Friday.

May. 16th, 2022

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Jonathan Najman Houston, TX

Earthlink has been horrific. I do not recommend this service to ANYONE. Internet is set up by AT&T but you are not a real AT&T customer. As such, you are marginalized by AT&T and sent around in circles by EarthLink. This is especially evident when my WiFi went out for 34 days. Despite calling nearly every day, I received the same response and the same empty promises from EarthLink. Eventually 14 days into my month of no internet, EarthLink told me to stop calling them as they do not have any more information for me. Of course I tried calling AT&T and they could not help me as you are not a real customer of AT&T. Finally, 34 days after my WiFi went out, a technician came to my house and fixed the problem. While here, they also reported to me that despite what I was told I would be paying for (AT&T Fiber), my AT&T copper was back online. EarthLink does not use AT&T Fiber, they use AT&T copper, which is much slower. Finally, after more than a month of internet that I was charged for but did not receive, I was told I would not have to pay anything the next month. However, what do you know I was indeed charged again. EarthLink lies about everything. They lie about what internet services they provide; they lie about the help they will give; the lie about the refunds they give. This is a horrible provider and I strongly recommend to anyone thinking about using this provider, DON’T. RUN FOR HILLS.

4 months ago

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Reply from EarthLink Internet

Thank you for being an EarthLink customer. We'd like to provide you with the contact information for our Executive Relations Team, a higher tier of customer service, to see how they can help in the future. Please call 866-273-1238 and enter PIN 5842 throughout the month of May to speak with them. They are available from 9:00 a.m. - 6:00 p.m. Monday through Friday.

May. 16th, 2022

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Greg Oppenheim Sun City, CA

At first I rather liked Earthlink. AT&T Didn't provide service to my area so I went with earthlink but when they installed it was all AT&T equipment on an AT&T network.. Then I moved And I asked him to transfer my service, They Check the area and said they did service it reset and could even get me a faster connection then what I had previously. Afterabout a dozen attempts to get my service connected over the next month and a half, they finally said they couldn't service me. Fast forward 6 months later they're still charging me for services not rendered. Every time I call, speak to the first person fine but after they transfer me s they start saying I can't hear you until eventually either they or you hang up

4 months ago

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Reply from EarthLink Internet

Thank you for being an EarthLink customer, Greg. We'd like to connect you with our Executive Relations Team, a higher tier of customer service, to see how they can help. Please call 866-273-1238 and enter PIN 5842 to speak with them. They are available from 9:00 a.m. - 6:00 p.m. Monday through Friday.

May. 12th, 2022

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Kevin Lee Ariss, ON

Do never ever be client with this unprofessional and bad company. I call to have internet because saw a webpage under the logo of Att&t. Called for I ternet service. The agent told me was att&t. But strange I got many email from earthlink... and I called to cancel. The agent try to convince me to stay and I sais please cancel it. She then transfered me to a superviseur and she offered me free instalation and 1 month free try. I did accept and have to wait for the technitien to call me 24 to 48 hours. Few days after called to know when the technitien will pass.... and Joseph a superviseur said have to wait the 48 hours end and HE personally will call me to confirme when the thecnitien will come home. He try to sell me IDENTITY PROTECTION OF 9.95$ MONTHLY. I refuse and ge voice and attitude got angry. He never called me back... but a lady salle me and told me she was from att&t and I need to wait home from 8am to 10 pm the next days. She then said I eligible for 2 PROMOTION! 1 SOLAR PANRL SYSTEME AND SECURITY HOME SYSTEME. I got a quotation from a comoagny that not seems legal at all and profesional to my email. I told the agent will contact him if I want it. He seems also not happy. They try to convince you to buy it. Telling how good and how much money will save etc etc... The next day I was waiting full day for att&t technitien to come home and never come!! I called earthlink and a Spanish lady Alexa told me my account was cancelled!!! She said I did called e times to cancelled it. TOTALY FALSE! I told her I want and need all detailed of when and name of agent I spoke to. Because that not true. She refuse I told her is my right and also she is been recorded.. she get angry agressive and hang up the phone! I called again and spoke with 3 more agents because each time they make me explain in detailed and hang up on me! Is INCREDIBLE. WORST THEN A NIGTHMARE. Some one must put a note in my file and all agent just block me and hang up the phone. Be ware with this FAKE company that make false promise and also sell your date information to others compagnie that try to sell you all sorte of things. That illegal because don't have our agreement. Be careful with your ID information. This comoagny give me the worst experience ever. They pit fake advertising to cheat people and make then believe they are calling att&t or all others using they logo and putting they own numbers. I do have all recorded and send and email to them that I want an apologize and explanation from a superviseur all records was sent and never ever they answer me. This is so serious and disturbing that must be make public for all citizen to not get cheated.

5 months ago

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Reply from EarthLink Internet

Kevin, we're so sorry about your experience. We'd like to see if there's something more that we can do to help, so we'll send you the contact information for out Tier 3 Support (a higher level of support) through a private message. We'd like to see if we can make this right for you. In the meantime, thanks for your feedback, and we'll use it for future training.

Apr. 11th, 2022

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Lashaylla jordan Hessmer, LA

The service is horrible..I can never log in my account,and my bill is higher than what I was told upon installation date..

3 weeks ago

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Reply from EarthLink Internet

Lashaylla, we're terribly sorry this has been your experience. We strive to provide a quality customer experience, we recently have implemented a price increase of $10 due to the inflation our economy is facing. Before doing so we did sent out an email to inform customers of their price increase. If you need assistance in accessing your account please reach out to our customer service team at 1 (888) 327-8454 they'll be more than happy to assist you in accessing your account. Thank you for this inquiry we will take this into account for future training and product purposes. Should you need anything please feel free to reach out, we'd love to help!

Sep. 6th, 2022

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XOXO Dayren Chino Hills, CA

Thank God I speak Hindi. Haven't had any issues with my service or with payments. Everyone complains about the customer service not being from America and not being able to understand them or get help, but if you'd just take the time to learn how to talk to these people your life will be 10000% easier. Unfortunately for these big companies the customer service is outsourced so you will be dealing with people from India alot. Just sayin.

2 years ago

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Mati Houston, TX

I wish I could give zero stars. I was promised a refund on my unused data and the price I paid for the router. Now the router can not be refunded and they failed three times to send me my return label. They wanted me to send it to them and to pay for shipping fees.

3 months ago

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lee rimasfski Chickamauga, GA

Their wireless internet was pathetic to say the least and after seven tries with customer service and hours of time still could only get 1 mb speed and they blamed it all on a problem at the local tower.they also charged me and I had to install it after not being able to use it so I am trying to get the money back

3 months ago

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Reply from EarthLink Internet

Lee, we're sorry for all of the frustration this must've caused you. Please reach out to us so we can find some sort of resolution. We will take this feedback and use it for future training purposes. With our wireless home internet we cannot guarantee speeds due to the sporicidal nature of having to connect to cellular towers, there are a lot of things outside of our control such as weather, distance from the nearest tower and many other mitigating factors. Please reach out to us so that we may have a better understanding of the situation. Thank you for all of your patience.

Jul. 12th, 2022

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Brett Schiftner Weatherford, TX

I looked into it but setup cost is too high an wait time is ridiculous. According to people I've spoken to speed is great. On the other hand they had trouble reaching support

2 months ago

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Reply from EarthLink Internet

Thank you for the feedback, we will take this into account for future training and product purposes. We strive to provide the best customer experience with our award winning customer service and no hidden fees or promotional pricing. We're sorry that your experience wasn't up to par, however we understand if maybe we weren't the best fit.

Jul. 21st, 2022

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Jlbflatx New Braunfels, TX

We had EarthLink while living in Pompano Beach Florida and worked perfectly for our home use for awhile . We used for misc home things and for stock market use. We did start getting scams and cons and so call freezing Pop ups for money or would delete our computer. Have to shut down the computer and reopen.

2 months ago

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Reply from EarthLink Internet

Jlbfla, It sounds like what was affecting your computer were viruses. I don't believe that our services caused these issues. I recommend getting some anti-virus software to install on your computer. We're glad that our services overall were good for your home for the majority of our time with you and it is unfortunate that you're no longer with us, it is our goal to provide the best customer experience and its clear we fell short of that. Thank you for your feedback, we will put this in place for future training purposes.

Jul. 20th, 2022

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Gloria McCarthy Miami, FL

I signed up for EarthLink not even a few weeks ago. I went with the 100GB plan and apparently we used 100GB in less then 2 days and 1 of those 2 days we weren’t even home. There is absolutely no way we used 100GB in 1 day. We only had 1 t.v hooked up and 2 phones. The 5g went to 2.4 or whatever and we can’t even watch a Netflix movie. This is awful. The worst internet around.

5 months ago

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Reply from EarthLink Internet

We’re sorry for your experience. We do our best to match our customers with the service that best fits their needs, but it appears we may have missed the mark here. We’d still love to help you find the right connection, so please call us at 888-327-8454 from 9:00 a.m. to 10:00 p.m. ET, 7 days a week, We can take a look at other options for your address and dig deeper into what may be going on with your current service.

May. 2nd, 2022

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Serenity Me Jacksonville, FL

They don't tell you when you use up the internet provided it just cuts off they also say they are sending you the return label over and over never send it and then charge you $200 and then tell you that the only solution is for YOU to pay out of your pocket to mail their equipment back since they are having issues with their return label process. So because EARTHLINK can't seem to figure out how to get me a return label now I have to pay for shipping out of my own pocket. Disgusting.

5 months ago

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Reply from EarthLink Internet

Serenity, we're so sorry for your experience. We'd like the chance to make it right, so we're sending you through private message the contact information for our Executive Relations team to see if they can help. they're a higher level of support, and may have additional options. In the meantime, you can also reach us at (888) 327-8454 9:00 AM to 10:00 PM ET, 7 days a week

Apr. 19th, 2022

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Vy Cao Bristol, TN

I have a internet service from EarthLink and recently the internet went out for the whole weekend, they sent out the technician on Monday and they told Me the modern was bad need to replace new one from EarthLink unless we want quicker way we can get our own one from store . And we did Get one from Best Buy but nothing work , still no internet and I try to called EarthLink back so so many time and asked for help to fit the internet so our family can use for work and school but they are very rude and so unprofessional, they put me on hold all day and disconnected the phone call and I have to called back and go through the problems again and again and they said call me back after 10 or 15 mins after they try to contacting with their team but nothing is going on. No one call back and next day I called them again and the same thing is happen and after that they require the code of modern but I was already on the way to work , they should ask me that since yesterday. Sooo , still no internet and nothing is help . They charge my money monthly and when internet is broken not working , they don’t care and been rude ! I don’t recommend this company with anyone else and I will switch to different one . Don’t use them 😡😡😡

7 months ago

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Reply from EarthLink Internet

Vy, we're very sorry that you've been experiencing trouble with your service and understand how frustrating it can be when you don't have internet for work and/or school. Let's connect you with our Executive Relations Team — they'll be happy to do some further troubleshooting and help you get back online! We'll send you their contact information in a private message. If we can assist with anything further, please let us know.

Feb. 16th, 2022

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Ronald G Spring Valley, CA

I live in an apartment complex in San Diego. I called every internet provider searching for fiber optic, AT&T included. I was told by every company that they could not give me fiber optic because of where I live (the apartment complex is the issue). When I called EarthLink and gave them my address, apartment number included, the sales rep informed me they could give me fiber optic and increase my speeds and connection. That is the only reason I paid for them to install their equipment, with the idea that I would be getting fiber optic. Come day of installation I discover it's an AT&T technician installing my equipment because EarthLink piggy-backs off of their fiber optic cable. When I asked the installing technician why I couldn't get fiber optic direct from AT&T he told me it's because there is no fiber optic connection to this complex, and the connection he was giving me was not fiber optic, but fiber based because he was attaching a copper line to the fiber optic line. 24 hours after my install I called into EarthLink customer service ready to cancel because the service was even worse than what I had before. After being on the phone for an hour while they ran diagnostic and latency tests I was told they would have to send a technician out to see why I wasn't receiving the service I was promised. When the technician came out, 7 total days after my install, he informed me that they couldn't provide me with fiber optic because of where I lived. This was another AT&T technician, the people whose service lines and equipment EarthLink is piggy-backing off of. When I called to cancel the service and request a full refund I was told they couldn't refund my installation fee because, in their eyes, they were providing a fiber based service so they did live up to their promise, even though my connection and speeds were even worse than before I had their service and that wouldn't be the case if they had provided me with an actual fiber optic connection. That's like running 240 volts to a building, then stepping it down so the house can only handle 120 volts. Yes you had the better amount running TO the building, but once there you used a connection that would only allow it to run a smaller amount. I know the sales rep was just going off of what their system showed, I don't believe anyone gave me misleading information purposefully, but what I don't understand is how they won't refund me when the only reason I paid for the install was with the understanding I was getting fiber optic connection and not fiber based connections that actually performed worse. Ridiculous

7 months ago

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Reply from EarthLink Internet

Ronald, we're so sorry about your experience. A refund of the installation fee has been processed back to the card we have on file for your account. It may take up to 3 days to appear based on your card provider, but please let us know if you have any issue. Thank you again for reaching out, and sharing your feedback.

Feb. 14th, 2022

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Michael Surber Memphis, TN

The internet is good but that's because mine runs through CenturyLink but EarthLink has horrible customer support I can't get them to get my internet fixed even though my bill is paid. The customer service guy I talked to was rude and kept interrupting me so I had to get loud with him. I do not recommend going through them especially because they have a contract and if you cancel early you have to pay a $200 fee. They are not worth it don't go through them!!!

7 months ago

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Reply from EarthLink Internet

Thank you for taking the time to share your feedback, and we’re truly sorry for your encounter. We’ve passed your comments along to our team so we can focus on improving these areas of our customer service experience. Thanks again for leaving a review.

Feb. 9th, 2022

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Robert Wright Louisville, KY

When I was searching for a reliable option for internet versus the woeful service I had from ATT, I spoke with an EarthLink Rep. This Rep asked a few questions about use and devices I would be using; once answered he advised that EarthLink would have “no problems” handling my demand, even with my kids on remote learning and my wife workout from home! He explained that their service is reliable at 24 up/down; and that I would experience no problems. This blatant lie never came to fruition; my kids experienced problems being able to stay connected during school; latency and other problems plagued my kids ability to effectively learn. My wife suffered from the same issues which caused problems with her job. When I complained about it, I was met with initially denial then some truth leaked out about their up/down capabilities. Ultimately they blamed all on bad equipment which was outdated; they never told me they used ATT equipment and lines. These were the clowns I was trying to get away from because of their poor service! Ultimately a Tech was dispatched who said the equipment should have never been installed because of its outdated nature. Finally this tech told me the truth about EarthLink; they could never get you above a “2” on the “up” side! Repeated conversations with EarthLink revealed the truth about them and it’s not good! They are horrible at customer support and worse at service and customer experience! I would never choose them If I knew I’d be lied to, to merely get a sale! Horrible and the worst of them all across the board! FACTS

7 months ago

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Reply from EarthLink Internet

We’re very sorry for your experience Robert. We strive to provide our customers with the most accurate information to help them when choosing a service plan, but we really missed the mark, and we apologize. Thanks so much for your feedback, and if we can assist you with anything else, please let us know.

Feb. 3rd, 2022