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EarthLink Internet

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170 User Reviews

3.6

Overall Score

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LAST UPDATED: May 24th, 2023

More than one million internet users have chosen EarthLink as their internet service provider. EarthLink offers internet and mobile service to residential customers and businesses across the contiguous United States.

Over the last two decades, EarthLink has consistently grown and improved its services. The company was purchased by Trive Capital in 2019. 

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The Good

  • Variety of Network Types
  • Plan Options and Pricing
  • Additional Benefits

Variety of Network Types

EarthLink offers customers fiber internet and wireless home internet. These two options have their advantages and disadvantages, and your best option will depend on availability. The good news is the internet provider may offer more than one option for your area. If you're looking for cutting-edge, high-speed service, ask about fiber. If you're in a rural area where you can't seem to find much more than dial-up service, check out wireless home internet. Looking for something that is a compromise between speed and price? Consider EarthLink's broadband services.

Plan Options and Pricing

EarthLink Internet Experts work with customers to determine the right plan at the right price to create the right connection for customers.

  • Fiber Internet — starting at $59.95 per month, speeds up to 1 Gbps
  • Wireless Home Internet – starting at $59.95 per month, data up to 150 GB per month

The actual speeds may vary based on location, the number of connected devices, and systems used. Prices can also vary based on your location.

The Fiber Internet plan uses fiber-optic technology and has no data caps or credit checks. The starting monthly cost of this plan is $59.95. There are also additional fees:

  • Installation fee — $79.95
  • Modem fee — $12.95 per month

The Fiber Internet plan has a twelve-month contract and an early termination fee of up to $200.

The EarthLink Wireless Home Internet plan uses the same towers as your cell phone and has no annual fee. The starting monthly cost is $59.95.

  • One time setup fee — $79.95
  • Modem fee — $14.95 per month 

Additional Features

EarthLink ISP subscribers have access to several benefits as part of their high-speed internet service plan.

  • MyEarthLink Portal
  • My Account
  • Free Premium Email for Fiber Internet Customers
  • EarthLink Support 

With the MyEarthLink Portal, users can customize their internet browser homepage to stay up to date on the news, sports, social media networks, etc.

Every EarthLink user has access to their account to allow them to manage their internet billing online.

Fiber Internet customers can set up a premium email account with EarthLink which also comes with a mobile app for convenient use. It also includes virus and spam protection and the ability to use personalized email addresses.

Wireless Home Internet customers also have access to an account management portal and a mobile app for their phone.

EarthLink Support provides tech support to customers, as well as assistance with their account. EarthLink’s customer service team is available via chat or phone.

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The Bad

  • Speed Variability
  • Plan Transparency
  • Limited High-Speed Range

Speed Variability

While the customers of EarthLink will be able to choose from a wide variety of different technologies, these options may not be capable of high speed. Every specific location has different speeds based on varying factors, the customer will have to check with customer service agents to get exact speeds for their area.

Upload speed varies by area as well. They are generally slower than the download speeds, but this is fairly standard for the industry. Interested customers should check with EarthLink to see what plans and what speeds are available in their area.

EarthLink's top speed of 1 Gig is fairly competitive for the industry, though there are other internet service providers with download speeds greater than 1000 Mbps.

Plan Transparency

Unless you contact EarthLink directly, it can be difficult to determine whether your location has access to certain plan and what price the plan will be. EarthLink could make information about its plans more easily accessible on its website.

Limited High-Speed Range

EarthLink can help customers in all 50 states because of its EarthLink Connections program with Viasat and HughesNet. The two satellite providers can get almost anyone internet access. 

Additionally, EarthLink is one of the largest DSL providers in the United States. You might have luck finding an EarthLink DSL plan in your area.

But EarthLink's fiber optic internet offerings are much more limited to a select few regions. Fiber internet is one of the fastest and most reliable connection types, so if you have the option to choose fiber, it's worth going for. It's unfortunate that EarthLink doesn't have a more widespread fiber network.

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The Bottom Line

EarthLink is one of the most far-reaching internet service providers in the industry. The company is known for offering its customers friendly support and helping them to find the right speed at the right price. These technologies focus on fiber and wireless home internet. This is the reason that EarthLink can have such a large service area and provide coverage for most of the country.

Just keep in mind that EarthLink's internet speeds can vary by location, the number of connected devices, and systems used. If you don't see exactly what you're looking for then it might be time to start investigating other options.

EarthLink's internet services are at a reasonable price and have added bonus features such as free email addresses and extended hours for customer support via phone or chat. Be sure to investigate the availability in your area and the contract terms and conditions. Read our verified Earthlink reviews to see if this ISP is right for you.

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Message from
EarthLink Internet

EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. We offer the right technology at the right price to create the right connection for customers.

We helped build the on-ramp to the information superhighway back in 1994, but a lot has changed since then. One thing that hasn’t? Our commitment to bringing the best possible internet service to our customers. Whether you need a basic plan to stay connected, or you’re looking for speeds up to 1 Gig with tools to keep your data and your family safer, we’ve got you covered.

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User Reviews

Star Rating

1.6

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170 Reviews

Review Breakdown

5 grade

10%

4 grade

2%

3 grade

5%

2 grade

5%

1 grade

78%

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Susan Nelson Xenia, OH

Not all features on a user's home page work. 'Tech support' is absolutely terrible when one tries to point out what isn't working in their programs. They don't know their own programs of how their accounts work (We have an additional users under my name with their own e-mail addresses and home pages)

7 years ago

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Nicolè Houston, TX

THIS IS THE WORST INTERNET SERVICE IN HISTORY! I paid a bill for my mother once and they debited my acct and hers for the bill that was supposed to be every month turned into every 3 weeks! Its a scam don't be fooled

7 years ago

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ELSP13 Spokane, WA

HORRIBLE! Earthlink is a dying company and service and program are awful. I had to have EarthLink for several years because of where I lived. Not even satellite was available. The program has always been very slow, even at work when I use broadband. Very basic program with extremely limited options for settings, etc. When I had to order a modem it was so cheesy (flimsy plastic and wiring) it didn't work. I sent it back and the next one broke in a month. Then I finally had enough after all these years and called to cancel. They had the audacity to bill me for the 30 days AFTER CANCELLATION! Making me pay for a month I wouldn't even use. I went ahead and paid it so I would never have to communicate with that dying company ever again.

7 years ago

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Brian butlee Silver Spring, MD

I been trying to get installed since January 8 and all thy do is lie and give u the run around and tell lies

7 years ago

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Barbara Glover New York, NY

This internet is horrible. I dont like doing reviews but I got DSL nearly a year ago and It took me ten days and two techinicians to start my internet. It finally took a nice Verizon technician to get on the phone with the Earthlink technical support to get it started. Now it has been since the end of January since I have had continuous service. I can barely checked my email. I have had technicians in my house twice and was told to buy a cord. I still have problems an it is Feb 16. Then he has the audacity to try and upsell me. My contract is up. So glad. I am paying 50 bucks a month for a internet that I cannot use. I will be calling the guy from time warner/charter today!! I thought this would be a good option, but it gets old when you have to walk five blocks in the rain to get to a library to use internet when you pay for internet.

7 years ago

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Todd Comalander Columbia, SC

Absolutely the worst customer service I have ever dealt with period. I was paying over $800 a month for phone and fax service for my two offices. I found another provider for less than $300. It took me over 4 months to discontinue my service with these people. Do yourself a favor and steer clear. Best move you will ever make!

7 years ago

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Ron Cape Coral, FL

Worst provider ever, bill increases every month and have to spend hours arguing with customer service. All providers suck but Earthlink is the worst.

7 years ago

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Howard

Customer service is incompetent and has difficulty with simple English. They charged me four times for a single month's service and refused to admit their error.

6 years ago

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Ken Sasaki

I was without DSL for almost a month. They could not figure out why. Or not interested in finding out. It was them canceling my account at AT&T. They also sent me a new modem saying it is free. Now they charged me $50+ . I need to send it back by Fedex in order to waive the fee.

6 years ago

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Emerson Trager Round Rock, TX

Even worse than AT&T if that says anything. Customer service is so bad I can't think of a word appropriate to explain it and I've had 45 min on hold to think about it. Keep looking and save yourself a headache.

6 years ago

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Roy Nitzberg Brooklyn, NY

Been having a connect/disconnect problem since the end of July. It is now the end of September and the problem still is not fixed. Customer service representatives are bound by silly rules ("Have you disconnected your router? How many lights are showing on your modem," even after a problem goes on for months. It is also almost impossible to understand the Customer Service Reps, not because of their strong Indian accents, but because the quality of their line is so poor ... sounds like they're all underwater. This is all-in-all a miserable operation; don't get stuck with them.

6 years ago

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Laura Port Washington, NY

BEWARE - EARTHLINK IS TWCSPECTRUM! You won't find out until you are billed & get this - if you are an existing TWC customer, YOU DO NOT QUALIFY FOR EARTHLINK PROMOTIONS because......EarthLink is TWCSpectrum. I just found this out & I am currently searching the Internet for another provider. Don't be fooled like I was!

6 years ago

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Joe Melville, NY

This is the worst company I've ever had the displeasure of dealing with. The customer service is atrocious. I have complained about the same issue 7 times over the last 4 months and it is still not resolved. If i owned stock in this company i would sell it off as fast as possible. There is no way this business can earn a profit they way they do businees

6 years ago

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AD

I would not recommend EarthLink to anyone. It had taken almost 2 weeks to disconnect service after I cancelled my service. Some many promises to resolve the issue and none have been fulfilled

6 years ago

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Traci Taylor

I've been a customer since 01/17, and a technician has been dispatched 3 times, because my internet keeps going out. The customer service representatives don't listen. They have you do all this trouble shooting, which doesn't resolve the issues. After all of this, they place you on hold while they contact the technical department. Then they give you a lame rehearsed excuse as to why my internet is not working. They debit my account the 27th of each month, but I can't get decent internet.

5 years ago

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Tonya Trytten

It took 2, hour long phonecalls to have service moved from one address to another. But they did that by keeping the old account and setting up a new account and had I not called, would have billed for both. I think, because you can't understand anything they say. They are based entirely out of India. And, they only do autopay, directly from your account.

5 years ago

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Libby Vallejo, CA

Last week I had left work early to wait for the technician to come and hook everything up and they did not show, when I called regarding the no show I was told that they tech had arrived and no one was home (which is a lie) I was home waiting the entire time. I called on Monday 08/28/17 to cancel my service because of such poor customer service. I spoke to two different people and was told two different stories. I was given a conformation number and assured that getting my money refunded would not be a problem, however when I called again today 09/01/2017 I was told that because my service was already in use I could not have a refund. How can service be in use when they never showed to hook anything up? My other issue with the company is and I know it sounds horrible, but I never spoke to anyone without an accent, I have a hearing problem and it is very hard to understand what a person is saying when the are speaking fast and trying to double talk you to keep your money. EarthLink has a lot to learn about customer service and maybe just maybe they should hire people that speak English.

5 years ago

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Rebecca Seattle, WA

EarthLink customer since 2001. Last straw happening. No DSL service and waited 4 days to have my phone lines checked. Was to be fixed today. HA! Learned about noon that the phone company had an order to cancel DSL line and did so. Phone company gave me the order number from the order they received from EarthLink 6 days before I had no internet. Have had no internet for 4 days, waiting patiently only to learn they made a mistake and have not done anything to fix it. Have spent hours on the phone with EarthLink And phone company. My patience with this terrible technical and customer service is ending. Not worth the headaches I've had this week. Tired of their "So sorry for the inconvenience." statement. HA! If this company really cared about how they "inconvenience" you, their tech support would be competent and they would provide good service. Will see if this gets fixed tomorrow as promised. Was told twice today that someone would be here to check things at 7pm. Of course that didn't happen. Spent an hour waiting to talk to supervisor and promised would be handled first thing I the morning. I'll believe that when it happens! Having to change the email address I've had for 16 years can't be worse than this.

5 years ago

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William Makepeace TX

I signed up for the service and five hours later they tell me there are no funds available, I say BS. What are they trying to pull?

5 years ago

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Kara B. Gastonia, NC

Tried Earthlink Hyperlink for a mere week and it was a bad experience from day 2. First off, the sales rep told me over chat the incorrect installation price and I had to talk to two different representatives to get the quoted price which I was told would be refunded over the span of 3 months. Well they knew what they were doing because the service is absolutely horrible and I will never keep it for the span of three months. I've had it for one week and I'm done. I chatted and called tech support 5 times altogether. I was told I'd get speeds of 12 mbps but really that meant only 80% of that (seriously?), well, I was regularly getting less than 1 mbps. I would call, they would ask me to turn off the modem, restart the computer (eye roll), 'clear' their lines, and the speed would go up to 12 mbps. Immediately after ending the call the speed would be back down to less than 1. This happened twice in one day while only trying to use one device. Imagine a regular day when my husband is streaming Netflix, my daughter is gaming, and I'm listening to Pandora. I called to cancel, the process took 15 mins and I was initially told my monthly charge wouldn't be refunded although she eventually agreed to refund the $32.37. I'm still out the $69.99 install fee for a service I had for about a week and was abysmal the entire time, plus the time dealing with the install and customer service. At no time was the sales rep upfront about the actual speed I would get or that this would be using AT&T DSL lines (which I had tried before and knew was very slow) and gave me misinformation on top of that (I'll never see the refund for the difference in price on the install fee I was quoted). If anyone out there is thinking about using Earthlink--DON'T DO IT!!!

5 years ago

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JOSELIN Nashville, TN

I have never had any issues with this service i have had this service over a year but now i hate this service and want to cut it off already! BAD CUSTOMER SERVICE AND WHY CAN'T I EVER SPEAK WITH A AMERICAN PERSON! SOMEONE THAT CAN DO THINGS RIGHT . my due date was on Nov 30 and i made a payment on the 4th of December when i called to make the payment the lady was having trouble making the payment then she comes back on the phone and says she couldn't make the payment because i didn't have money on the card. I knew i had enough money because i checked my bank app . When i checked she had CHARGED THE CARD TWICE!!!!! I advised her and she kept saying no and got an attitude saying the payment didn't go through that i had to make another payment. my account showed pending so i told her i was going to call back on Monday to see if both charges went through then she gave me a confirmation number. On Monday i called because they did withdrawal money from my account from the two charges she had made. Another rep had answered the call and i had told him about what had happened and wanted my refund from the second charge they had done . He also said that he wasn't going to help me and hung up !! BAD CUSTOMER SERVICE!! So now i called my bank and filed in a dispute , I want my money back! and I will be cancelling the service. they need to train their workers AND get american people instead Indian people. Not racist but each time they handle the call you cant really understand what they are saying and they do not help you at all.!!!

5 years ago

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Susan Flaster Saint Cloud, FL

I have a lot of trouble with my computer and have problems with Earthlink also.

5 years ago

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Lakesha Mesquite, TX

I rate them a 1 because other people was using my internet service and my service was supposed to be blocked and it wasn’t blocked at all! And then the service was running real slow too! And then it’s a rip off too I paid my bill and my service was still off!!! And the representative that was talking you can’t even understand what the world that they are saying their English is terrible so I got upset and hung up in their face I rather go with another provider

5 years ago

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Pete San Jose, CA

It would be zero stars if I could give them that rating. I was an original DSL user of earthlink services. When that evolved into cable. I switched to email only, since I have had that email address for 10+ years. I've had multiple problems with billing (almost every year, they switch me from yearly to monthly when my yearly bill comes due). That's always a few chats or phone calls since they never correctly get it the first time. Usually, they double bill me instead of "switching" me back to the yearly bill. The have a horrendous problem with SPAM filtering. It's really just an exercise in frustration. I have put domains in that I do not want email from and it just blatantly doesn't work. They do not allow wild cards in their filters so trash marketers just use a domain spoof to get through. The sad part is that I have gotten SPAM with earthlink.net domain names. How can you NOT filter that. They force you to have their web mail and you are limited to 100Mb (I get 2 gigs on my free gmail email) and when the web mail fills up, they bounce back your email. Coupled with the fact their SPAM filters don't work and they require you to have web mail and web mail fills pretty quickly, you have to spend a few minutes every other day flushing your web mail account. I strongly suggest you get ANY OTHER provider than earthlink. I suspect they are just bleeding their business until it just goes away. I am moving all my logins and services (e.g. Facebook, money accounts, bank, credit cards, phone, etc.) to an alternate email account and will cancel my earthlink after this last year of service.

5 years ago

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Maria Boyle Pompano Beach, FL

If I could give them a 0 star I would. This company is the worst. in service, technology and pricing. My mother signed up with Directv for cable services and internet was part of the package with AT&T. We had no idea who Earthlink was, because we never signed any agreement with this company, nor that ever received an invoice or account information. We were paying Direct TV as agreed in the service agreement. However, after not having internet for a few days I called Direct TV and that is when they advised about this company. We called to cancel the account but their fees are extremely high so we have to stay (with the worst speed) until the remaining of the year.

4 years ago

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Eunice A. Ghent Tustin, MI

We connected with them through DISH. Their service is excellent but at first they tod us we had a 2 yr. contract. Through DISH we had finished our contract so the contract was waived.

4 years ago

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Katie Jacksonville, FL

Can't reach them. I was trying to pay my bill. Could not sign on with the email they had on file. I called and they would only verify my account with the cell number which was in my stolen purse. Rude! Stuff it!

4 years ago

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The Web Hunter Aurora, CO

I always seem to get the assistance I need when I call for help. The folks working the phones have to date always taken care of me. (I would complain here just as much, if not more if they did a poor job.) So I have to be fair. Thanks I have been here for a few years. The Webhunter

4 years ago

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You Suck... Hagerstown, MD

THIS IS THE WORSE INTERNET COMPANY I HAVE EVER SEEN!!! I was at 5G and they changed me to a 3g. The service is HORRIBLE!!! It takes me 1 hr to watch a 30 mins show!!! i called almost everyday to speak with someone about my service and they keep reading from a script telling me that I was too far away from the office!! I told them that unless the office moved within the last 2 wks, I have not picked up my house and moved, so why did they downgrade me??? NOTHING HAS CHANGED!!! Not to mention, if you are a day late making your payment, they call you ATLEAST 10 x's a day!! I am in a remote area and my options for internet are very limited. If it was not for my home alarm, I would have cancelled them IMMEDIATELY!!! None of the customer service people speak english, nor do they udnerstand if you have a question!!! THE WORSE COMPANY!!! They lied about why the change in my service and when I find another company, I WILL BE CANCELLING MY SERVICE IMMEDIATELY!!! THEY SUCK!!! I would rather pay alittle more and have good service then pay less and have this kind of service!!! i would NOT reccommend anyone to get this service!!!

4 years ago

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Rosann Stanko Logan, UT

We stayed with EarthLink until it was taken over by another company in our area. Otherwise we were pleased with the product and service.

3 years ago

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Camille Saint Augustine, FL

I was researching internet companies and contacted Earthlink as my first option. However, when I called I literally waited almost 5 minutes before I hung up because no one answered the phone. Therefore, I will find another provider.

3 years ago

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Ingle Accident Chicago, IL

Webmail is unreliable, often strips attachments from emails. User must check sent file to confirm that emails have actually been sent. "Chat" help is a pro forma worthless service with obvious auto-replies. Chat help is obviously serving 5-10 clients at a time, giving out the same worthless bromides, like a low-level FAQ page. Spam block service is very poor with semi-legible 'warnings' when you change settings, trashing good with the bad (but trashing permanently, not putting it in trash for review). Very bush league, amateur service, they certainly can't afford proper computer engineers to provide a reliable webmail service.

3 years ago

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Lyncoral S Parks South Bend, IN

I payed for installation but they never showed up un professional i should of read the reviews before purchasing

3 years ago

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Alex Durham, NC

8/16/19 For the last couple of weeks, ever since Earthlink tried to improve their spam blocking, most of my regular emails are going into the Known Spam folder. It took 6 days of trying with tech support before I was finally able to speak to a Level 2 and then Level 3 "executive level" help. The Level 3 was much worse than the Level 2 but neither one had any interest in helping the customer. They said all the (many) companies who are email me, whose email now goes to Known Spam, have "non-secure servers" and I was supposed to contact all of them and have them update their servers. They denied that there was ANY problem with Earthlink services. I asked for a work-around and was told there was none. I asked if Earthlink was going to find a solution and was then told "maybe next week". Which means they do actually recognize that it is a problem. Dealing with Earthlink now is a massive waste of my time. They did not care at all that I was ready to cancel my account

3 years ago

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Tom Hyattsville, MD

We are exploring internet services for Las Vegas, Nevada. Earthlink's website says they provide business class internet service. When we called them, we were transferred to a 3rd party broker who said they represent Earthlink's business services and would broker internet services for us. They falsely advertise providing business class internet services - they don't actually provide it. I wouldn't deal with them.

3 years ago

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Chad Springfield, MO

Earthlink uses whatever internet is in the area then charges an extra $15 on top of what the local company charges. They told me the speed would be 25 MB download and 10-15 MB upload speed. AT&T is my local internet and they installed the Earthlink and said that their fastest speed is 24 MB Download and 2 MB upload. After speaking with Earthlink they said that my Install fee was non refundable even though they lied about the speed they could provide in my area.

3 years ago

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Irritated customer Tampa, FL

EarthLink is terrible. There modem is pathetic. Their customer service personnel, although friendly by nature, cannot be understood.

3 years ago

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Aram Accord, NY

The worst rip-off company I've had to deal with in years. They went from free email hosting to charging $4.95/ mo to just keep my email address and forward all my emails to my google account. It turns out they stopped accepting and forwarding emails six months. But it's impossible to get refunded or even stop further charges without calling. I've been on hold for 35 minutes now... Fuming!

3 years ago

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Don Boren American Fork, UT

The service was very basic. The speed of the connection was a bit slow. We never had a problem with their customer service.

3 years ago

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Jack Feasterville, PA

Earthlink has abysmal Internet service, what their advertisements claim and what is actually delivered are mutually exclusive. I've experienced lower than 1mbps download speeds, it is usually around the 100-450kbps range. Trying to use Earthlink's customer service makes you wanna jump into a swimming pool filled with rubbing alcohol and razor blades. It rivals Fallout 76 for worst connectivity issues and it just ISN'T worth anything.

3 years ago

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Carolyn woodson San Leandro, CA

Please do not get there service.If you want to cancel they will charge you a 200.00 cancellation fee even though it's there service that sucks.Nobody higher up that you can talk to except customer service and they give you the run around.I don't want to pay a cancellation fee for a service that I wasn't pleased with would you ?Save yourself the headache don't sign up for this service.

3 years ago

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Tisha Birmingham, AL

Poor service please don't get them please don't waste your time with the company

3 years ago

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Janice Genes Hurricane, UT

It was ok to have EarthLink as an internet service. But when Verizon gave me service through them for free and stoped paying EarthLink and switched!

3 years ago

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XOXO Dayren Chino Hills, CA

Thank God I speak Hindi. Haven't had any issues with my service or with payments. Everyone complains about the customer service not being from America and not being able to understand them or get help, but if you'd just take the time to learn how to talk to these people your life will be 10000% easier. Unfortunately for these big companies the customer service is outsourced so you will be dealing with people from India alot. Just sayin.

3 years ago

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Rob Gainesville, GA

I was promised fiber but got copper connection, do not trust this company, seriously walk away!!

3 years ago

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Donna Otte Topeka, KS

I would give 0 stars if possible. They took my payment info for installation but didn't bother to tell me the service isn't available in my area. I found out that on my own after noticing other bad reviews.

3 years ago

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Easyrizer Lodi, CA

Transferred 7 times, got to where I wanted on the 7th. And the Hyperlink Modem is no longer purchasable. Monthly lease fee forever on the modem.

3 years ago

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Joliene Romero Clarkston, GA

This internet is trash.I wouldn't recommend you to buy this internet.We have been calling them for atleast 5 days and the lady that answered said that they would be here within 24 hours.Then the next time we called she said that there business was closed until next Monday.Ever since we have been waiting for a call.The last call was on April 18.Again wouldn't recommend you to buy this internet.

3 years ago

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himeros Miamisburg, OH

i am retired and a little behind with tech, however i am now streaming all tv i gave up cable. who has not stopped charging me full price 168. a month 4 month since i gave back the equipment. so i called earthlink, all they have where i live is 24 mbps i have 7 security cams and other wifi plus a computer and tv thiews ey said it was plenty because it was fiber i already paid the 69 install fee. they said i had a month to cancel. i read a review page before i called then figured out it was there doing then i read a bunch of reviews. now i am trying to cancel the install. but can not get a hold of them.

3 years ago

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Wauz Dancer Temple, GA

Service getting worse. I need to close my account and more on after 20+ years of email service. A pain in the rump as a contractor and worried my clients will not get the change of email and cost me $$$. No matter if the service is down I can read their emails sent to me. I signed up back in the day when this ISP was Mindspring. Much better service back then. Now it seems all the customer support is offshore.

2 years ago

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