EarthLink Internet
4.6
5.8
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Annalise Ball Las Vegas, NV
This is the shadiest company I have ever dealt with. I paid $100 for installation and it’s been two weeks and no installation. No one can tell me when it will happen or why it hasn’t. They tell me every day that they can’t get ahold of their technicians. I ask to speak to a supervisor and am told I can’t because they are busy. They won’t give me my money back. Sounds like theft to me.
2 years ago
Reply from EarthLink Internet
Hello Annalise, my name is Nelson with the Executive Relations Team here at EarthLink. I'm very sorry it has taken so long to get your services installed. I want to take a look into this for you and see if it's possible for us to get our installers out to you sooner. Please reach out to us at https://www.earthlink.net/customer-review-help/. There you can enter your name, number, email, and any comments related to the installation related issue you're experiencing. From there I will personally reach out to our installers in order to find out exactly what may be causing the delay in your installation. It's possible that a refund or credit may be in order due to the time it has taken to get this installation done, however I won't know until I have the information needed to pull up your account. Thank you for reaching out, and I hope to hear from you soon!
Nov. 29th, 2022
Louise Severine Dothan, AL
It's not even 2 weeks I've had EarthLink and it's by far the worst internet company ever. They quoted a fee of $79 when I called then after they charged me an extra $80 and said that was the monthly fee. To add insult to injury after paying all that money the internet does not work, it keeps buffering, then they keep texting me about my data usage and how I need to purchase more. I'm sending them back they piece of junk immediately. WORST INTERNET PROVIDER EVER!!!!
2 years ago
Reply from EarthLink Internet
Hello Louise,
I am sorry that there was a misunderstanding regarding the internet fee. We charge a install fee and then when the internet is installed we charge for the plan because we bill a month in advance. Depending on how many devices, the type of device you are using can use up a lot of wireless data. We apologize that your experience wasn't everything you were told it would be, we do our best to recommend the best plan for a customer based on their internet usage, however it's clear we've missed the mark. You can reach out to us here at https://www.earthlink.net/customer-review-help/, so that someone can assist you further . Again, we here at EarthLink apologize that our service has not met your needs yet.
I am sorry that there was a misunderstanding regarding the internet fee. We charge a install fee and then when the internet is installed we charge for the plan because we bill a month in advance. Depending on how many devices, the type of device you are using can use up a lot of wireless data. We apologize that your experience wasn't everything you were told it would be, we do our best to recommend the best plan for a customer based on their internet usage, however it's clear we've missed the mark. You can reach out to us here at https://www.earthlink.net/customer-review-help/, so that someone can assist you further . Again, we here at EarthLink apologize that our service has not met your needs yet.
Sep. 21st, 2022
J J
Earthlink is terrible what ever they say will be your internet speed is a lie. They can never help if you have issues with your internet speed and no one ever speaks English everyone I've ever gotten for help is from Indonesia or south Africa which makes no since because i live in America. I'd rather just pay the $290 bill for AT&T because this isn't worth it. My Verizon bill was only $80)month at earth link I'm paying almost $100 for worse service and they lied about my MBPHs i have available where i live with the additional benefit of no refunds
2 years ago
Reply from EarthLink Internet
Hello this is Samantha, I am with Executive Relations, and I would like to work on your internet issue. If you could provide me your name, email/and or account number. When you called in were you able to speak with Tech Support to see if they could fix the issue? Please give us a call at 866-273-1238 then enter pin code 3936. Our hours of operation are Mon-Fri 9:00AM-6:00PM, EST.
Sep. 12th, 2022
HK Queens, NY
I've only had service here since July. It's September 1st and I haven't had internet more than I have.
Had to pay month of August TWICE because it didn't go through and was pending for weeks.
Said my services would be back on within 10 minutes. It's been FOUR DAYS and they keep saying it'll be on by 11:59pm and nothing.
I'll pay millions of dollars before I EVER use EarthLink ever ever ever again.
WORST INTERNET COMPANY IN THE WORLD!!!
2 years ago
Reply from EarthLink Internet
Hello,
My name is Samantha and I am with Executive Relations. I would like to look over your account to see what I can do to try and refund something back to you. I do apologize for the lack of service that you received. We work hard to make sure that our customers have a better experience than what you did. Again, I apologize.
My name is Samantha and I am with Executive Relations. I would like to look over your account to see what I can do to try and refund something back to you. I do apologize for the lack of service that you received. We work hard to make sure that our customers have a better experience than what you did. Again, I apologize.
Sep. 2nd, 2022
Christi Bradley Charlotte, NC
Watch your bill. I was charged $10 more this month, checked my bill and no change. I asked customer service and was told it was due to higher costs to the business. No notification of increasing prices and no charge on my bill. Being a company that requires you to autopay, and if you don't pay close attention, how many people are they getting??? Will be changing services ASAP!!!
2 years ago
Reply from EarthLink Internet
Hello Christi,
I do apologize about the price increase, we did send out emails last month letting customers know that there would be and increase in price, which is due to rising costs. I did check your account and I see that the agent you spoke with did offer revert your price back to the original price. Again we are sorry that you are leaving but in these times we understand.
I do apologize about the price increase, we did send out emails last month letting customers know that there would be and increase in price, which is due to rising costs. I did check your account and I see that the agent you spoke with did offer revert your price back to the original price. Again we are sorry that you are leaving but in these times we understand.
Aug. 12th, 2022
doramus marks Millington, TN
the representative was very courteous and understanding. I highly recommend Earthlink. The speed and connection is wonderful.
2 years ago
Reply from EarthLink Internet
Doramus, Thank you for you very supportive review of our company! We strive to provide the best customer experience, and we're very happy to hear that you're enjoying your services. Please feel free to reach back out to us, should you need anything.
Aug. 4th, 2022
Koby Sillito Cedar Park, TX
They charged us $70 for "45 MBPS" and $9 for modem fees. Neither of these numbers matches up with their site. I called to ask them if it was MegaByte or Megabit and she laughed and said they were the same thing... I asked because we were getting 80 Mbps so nothing was lining up. I don't think she understood, but she said I'm getting Megabit. This is a ridiculous amount of money for 45 Mbps. Their website sucks and doesn't give you any info that you actually need. You have to call to do anything with your account. I don't recommend it.
2 years ago
Reply from EarthLink Internet
Koby thank you for you feedback, we will take this information into account for future training purposes. We're sorry that your experience with EarthLink wasn't up to par, we strive to provide the best customer service experience possible and it's clear we have missed the mark. We do ask that when it comes to cancellation that all customers call in to perform that action, however we do have other means of obtaining support such as chat. Upon reviewing your account I see you've recently canceled your services with us. It saddens us to see you go so soon, but we understand maybe we weren't the best fit for you.
Jul. 8th, 2022
Bob Gilbert Atlanta, GA
I guess I am just in a bad area and did not understand correctly.
Costumer service seamed great but my connection stink and the speed is surpassed by dial up.
I hope I cam get out of contract just no good for me.
Will be higher rating if I can get out of contract.
2 years ago
Gloria McCarthy Miami, FL
I signed up for EarthLink not even a few weeks ago. I went with the 100GB plan and apparently we used 100GB in less then 2 days and 1 of those 2 days we weren’t even home. There is absolutely no way we used 100GB in 1 day. We only had 1 t.v hooked up and 2 phones. The 5g went to 2.4 or whatever and we can’t even watch a Netflix movie. This is awful. The worst internet around.
2 years ago
Reply from EarthLink Internet
We’re sorry for your experience. We do our best to match our customers with the service that best fits their needs, but it appears we may have missed the mark here. We’d still love to help you find the right connection, so please call us at 888-327-8454 from 9:00 a.m. to 10:00 p.m. ET, 7 days a week, We can take a look at other options for your address and dig deeper into what may be going on with your current service.
May. 2nd, 2022
Serenity Me Jacksonville, FL
They don't tell you when you use up the internet provided it just cuts off they also say they are sending you the return label over and over never send it and then charge you $200 and then tell you that the only solution is for YOU to pay out of your pocket to mail their equipment back since they are having issues with their return label process. So because EARTHLINK can't seem to figure out how to get me a return label now I have to pay for shipping out of my own pocket. Disgusting.
2 years ago
Reply from EarthLink Internet
Serenity, we're so sorry for your experience. We'd like the chance to make it right, so we're sending you through private message the contact information for our Executive Relations team to see if they can help. they're a higher level of support, and may have additional options. In the meantime, you can also reach us at (888) 327-8454 9:00 AM to 10:00 PM ET, 7 days a week
Apr. 19th, 2022
Keith Matthews
The absolute worst of the worst. They cut off my service for nonpayment just after midnight when they're closed. Their hours are 9am to 10pm. I am EBB approved and shouldn't need to make any payments because my service is less than $40 per month. I've been with Earthlink for over 20 years and sick of their horrible service. This time bought them a lawsuit because I'll be sewing the $#|! out of them!!! I'll get DEEP in their pockets and hope they go out of business!
3 years ago
Reply from EarthLink Internet
Thank you for being a long-time customer, Keith. We’re very sorry for your experience and understand how frustrating it is to be without internet service. Let's connect you with our Executive Relations Team — they'll be happy to look into your concerns further and see what they can do to help. We'll share their contact info in a private message. If there's anything further we can do to turn your experience around, please let us know.
Feb. 25th, 2022
Kathy Roberts Louisburg, NC
Worst company to have. Had them for 16 yrs. Went from $4.95 to $8.95. Raised me from $5.95 to $7.95 without ever notifying me of a price hike. The only notice was invoice saying we're going to charge you acct x amt. Then it was $8.95 and lowered my space from 300 to 200 and I couldn't receive mail bc it said mailbox is full. Please don't deal with this company so many free ones out there or pay for a private one for alot less money.
3 years ago
Reply from EarthLink Internet
We're very sorry for your experience, Kathy! We really missed the mark, and we apologize. Thank you for sharing your feedback — we'll pass it on to our team so we can continue to improve our service. If we can assist you with anything else, please let us know.
Feb. 22nd, 2022
JMc Springfield, MO
I am under a contract and yet they can’t provide the service I am billed for. They hang up the phone in you, after you have been trying to get issue resolved for over an hour. They waste your time and bill you for services you do not receive without any compensation. They don’t keep their word. They out right lie to you! Don’t make the mistake of getting their service that is out more than it is provided. Horrible! Terrible service provider!
3 years ago
Reply from EarthLink Internet
Oh no, we're very sorry for your experience! Let's connect you with our Executive Relations Team — they'll be happy to help. We'll share their contact info in a private message. If there's anything further we can do to turn your experience around, please let us know.
Feb. 22nd, 2022
c sil Shreveport, LA
Should be zero stars I live in a small mobile home the modem/router is in the middle of the home yet at each ends service sucks and has a bad lag I constantly have to reset it very very unreliable service And not worth the money at all I should have just stuck with my mobile hotspot on my phone now I’m stuck in they’re contract and they won’t do anything to help my advice steer clear of EarthLink unless you want to pull all your hair out on a daily basis
3 years ago
Reply from EarthLink Internet
We're very sorry for the trouble you experienced with your service. We understand that spotty internet is frustrating and inconvenient, so let’s see what we else can do to help. Please give our Executive Relations team a call – they’ll be happy to take a look. We’ll send you their contact info in a direct message. If there’s anything else we can help with, please let us know at 888-327-8454.
Feb. 4th, 2022
Review Source
punkrock 666 Bethlehem, PA
Was looking for a better internet what waste of time 2 weeks no hook up said got a text message saying coming on the 6th no show called and got transferred 3 different times I did the live chat they said they still coming its 7pm at night😂 the end of the day they tell me I ask what time that is 12pm 🤔 I asked to cancel my order I don't want it they give me a bs number so I told them im calling my bank what a scam
3 years ago
Reply from EarthLink Internet
We’re so sorry for the trouble you experienced with installation. We've shared the number for our Executive Relations Team in a direct message — they’ll be happy to look into this further and take care of getting your order cancelled. If there’s anything we can do to change your mind, please let us know.
Dec. 8th, 2021
juliemarie woodman Jupiter, FL
horrible costumer serivice - teck - did not show when sapossed to -- called me at 8:30 am -- an never showed - besides making rube comments - when he thought i had hung up -- he said yeah - i make sure i won't show up before noon. -- so never showed - i called earthlink at 11:26 - on phone till 12:20 --
wasted my time this morning - never showed - teck was rude - just horrible experience
3 years ago
Ethel Anaheim, CA
If I could give lower than 1 star, I would. Technician was scheduled to install on June 17, 2021 between 1pm and 3pm California time. He never showed up, no communication at all. I called Earthlink 4 times and waited approximately 15 minutes each time to speak to someone. I finally spoke with a rep and told her I want to cancel which she did. Very poor service.
3 years ago
aliza nobel Wickliffe, OH
Don’t recommend this company at al. The ppl barely know English or math. I missed one month of payment so I was trying to pay last month and this month. My bill is 70$ a month . So two months is 140$ . How my bill 253$ I called back multiple times and got different answers from different ppl . So they don’t even know . Long story short . They try to charge me 200$ Every month since I’ve had them and I always have to talk to a manager to get the issue resolved . This month though, idk what’s going on . They just scamming and finessing I guess . Can’t wait to switch
3 years ago
RiverBear Astoria, OR
I am a Twenty year customer of Earthlink. Earthlink was once an excellent company for customer service. Now it is terrible. Spent hours on phone and chat lines with Earthlink support. The problem is that none of my two iPads and my iPhone are receiving emails because of server issues at Earthlink. According to Earthlink customer service .... Earthlink email is not compatible with Apple Mail. !!!!!
What a joke . Like anyone would stay with Earthlink and toss their Apple devices.
4 years ago
Old Audiophile Leverett, MA
Earthlink was great in the early going. However, ever since AT&T acquired them, they have been nothing short of abysmal. Can you imagine every email you sent out never having been delivered and never getting an error prompt or mailer-deamon to that effect? Can you imagine this going on for well over 6 weeks or more and having to spend several days, over the phone, with their technoweenies to correct the problem? That is Earthlink today. Thinking about an ISP? Webmail? Look somewhere else!
4 years ago Edited March 15, 2022
Reply from EarthLink Internet
Thank you for taking the time to leave a review. We're sorry for the trouble you experienced with email, and understand your frustration. Would it be helpful to speak with our Executive Relations Team? We'll share their contact info in a private message. Please let us know how we can improve your experience! Thanks again for sharing your feedback.
Mar. 15th, 2022
Sam Hernandez ,
Horrible company.BEWARE they use other internet services such as Centurylink to install services.It is not directly Earthlink.They also promised fiber cable but gave me Centurylink phone line DSL.Then locked me into a contract and did not want to give me my money back.They are scammer and want your money.Plus, you can never get through on the phone its always a Indian person and your call gets drop.Save yourself the headache and stress.I got the same crappy service I had with Centurylink but got locked into Earthlinks contract for more money!
4 years ago
Wauz Dancer Temple, GA
Service getting worse. I need to close my account and more on after 20+ years of email service. A pain in the rump as a contractor and worried my clients will not get the change of email and cost me $$$. No matter if the service is down I can read their emails sent to me. I signed up back in the day when this ISP was Mindspring. Much better service back then. Now it seems all the customer support is offshore.
4 years ago
Joliene Romero Clarkston, GA
This internet is trash.I wouldn't recommend you to buy this internet.We have been calling them for atleast 5 days and the lady that answered said that they would be here within 24 hours.Then the next time we called she said that there business was closed until next Monday.Ever since we have been waiting for a call.The last call was on April 18.Again wouldn't recommend you to buy this internet.
5 years ago
Carolyn woodson San Leandro, CA
Please do not get there service.If you want to cancel they will charge you a 200.00 cancellation fee even though it's there service that sucks.Nobody higher up that you can talk to except customer service and they give you the run around.I don't want to pay a cancellation fee for a service that I wasn't pleased with would you ?Save yourself the headache don't sign up for this service.
5 years ago
Jack Feasterville, PA
Earthlink has abysmal Internet service, what their advertisements claim and what is actually delivered are mutually exclusive. I've experienced lower than 1mbps download speeds, it is usually around the 100-450kbps range. Trying to use Earthlink's customer service makes you wanna jump into a swimming pool filled with rubbing alcohol and razor blades. It rivals Fallout 76 for worst connectivity issues and it just ISN'T worth anything.
5 years ago
Aram Accord, NY
The worst rip-off company I've had to deal with in years. They went from free email hosting to charging $4.95/ mo to just keep my email address and forward all my emails to my google account. It turns out they stopped accepting and forwarding emails six months. But it's impossible to get refunded or even stop further charges without calling. I've been on hold for 35 minutes now... Fuming!
5 years ago
Chad Springfield, MO
Earthlink uses whatever internet is in the area then charges an extra $15 on top of what the local company charges. They told me the speed would be 25 MB download and 10-15 MB upload speed. AT&T is my local internet and they installed the Earthlink and said that their fastest speed is 24 MB Download and 2 MB upload. After speaking with Earthlink they said that my Install fee was non refundable even though they lied about the speed they could provide in my area.
5 years ago
Tom Hyattsville, MD
We are exploring internet services for Las Vegas, Nevada. Earthlink's website says they provide business class internet service. When we called them, we were transferred to a 3rd party broker who said they represent Earthlink's business services and would broker internet services for us. They falsely advertise providing business class internet services - they don't actually provide it. I wouldn't deal with them.
5 years ago
Camille Saint Augustine, FL
I was researching internet companies and contacted Earthlink as my first option. However, when I called I literally waited almost 5 minutes before I hung up because no one answered the phone. Therefore, I will find another provider.
5 years ago
Lakesha Mesquite, TX
I rate them a 1 because other people was using my internet service and my service was supposed to be blocked and it wasn’t blocked at all! And then the service was running real slow too! And then it’s a rip off too I paid my bill and my service was still off!!! And the representative that was talking you can’t even understand what the world that they are saying their English is terrible so I got upset and hung up in their face I rather go with another provider
7 years ago
Tonya Trytten
It took 2, hour long phonecalls to have service moved from one address to another. But they did that by keeping the old account and setting up a new account and had I not called, would have billed for both. I think, because you can't understand anything they say. They are based entirely out of India. And, they only do autopay, directly from your account.
7 years ago
Traci Taylor
I've been a customer since 01/17, and a technician has been dispatched 3 times, because my internet keeps going out.
The customer service representatives don't listen. They have you do all this trouble shooting, which doesn't resolve the issues. After all of this, they place you on hold while they contact the technical department. Then they give you a lame rehearsed excuse as to why my internet is not working. They debit my account the 27th of each month, but I can't get decent internet.
7 years ago
Joe Melville, NY
This is the worst company I've ever had the displeasure of dealing with. The customer service is atrocious. I have complained about the same issue 7 times over the last 4 months and it is still not resolved. If i owned stock in this company i would sell it off as fast as possible. There is no way this business can earn a profit they way they do businees
8 years ago
Roy Nitzberg Brooklyn, NY
Been having a connect/disconnect problem since the end of July. It is now the end of September and the problem still is not fixed. Customer service representatives are bound by silly rules ("Have you disconnected your router? How many lights are showing on your modem," even after a problem goes on for months. It is also almost impossible to understand the Customer Service Reps, not because of their strong Indian accents, but because the quality of their line is so poor ... sounds like they're all underwater. This is all-in-all a miserable operation; don't get stuck with them.
8 years ago
Mary Dawson Seattle, WA
If I could give a zero I would. It was horrible to set up an account and the monthly router fee is an absolute scam which you cannot opt out of. They never told me that it was $200 to opt out of the contract. They send links in emails that don't work, there is no step by step instructions and the customer service is frankly embarrassing.
2 years ago
Reply from EarthLink Internet
Hello Mary,
My name is Samantha with the Executive Relations Team. I can understand that there can be frustration that you would have to pay a router fee but in that fee it is more like insurance for the router. We are constantly communicating with the router and if you had issues with the router because of the monthly fee we would replace the router at no cost to you. As far as the ETF the sales agents have to go over that when they are going over the disclaimers for the sale. We also provide you with the web address https://www.earthlink.net/tcs/, so that you can go there and read them on your time. We also inform you that there is a 30 day grace period and then after that the cancellation is up to 200.00 to cancel. As far as the links that we send like most technical things sometimes there are issues and unfortunately nothing will ever be perfect in the world of technology. We are sorry that you feel that our customer service is embarrassing, but our agents do try their hardest to make sure that each customer is given the best customer service experience when they call in. If you spoke to any of our customer service agents and were treated unfairly we would like to know so that we can learn from these setbacks. Please know that we work hard to provide the best internet service, as well as the best customer experience, and we always take feedback on how we can improve. Thank you Mary for giving us a chance and being the best part of EarthLink.
My name is Samantha with the Executive Relations Team. I can understand that there can be frustration that you would have to pay a router fee but in that fee it is more like insurance for the router. We are constantly communicating with the router and if you had issues with the router because of the monthly fee we would replace the router at no cost to you. As far as the ETF the sales agents have to go over that when they are going over the disclaimers for the sale. We also provide you with the web address https://www.earthlink.net/tcs/, so that you can go there and read them on your time. We also inform you that there is a 30 day grace period and then after that the cancellation is up to 200.00 to cancel. As far as the links that we send like most technical things sometimes there are issues and unfortunately nothing will ever be perfect in the world of technology. We are sorry that you feel that our customer service is embarrassing, but our agents do try their hardest to make sure that each customer is given the best customer service experience when they call in. If you spoke to any of our customer service agents and were treated unfairly we would like to know so that we can learn from these setbacks. Please know that we work hard to provide the best internet service, as well as the best customer experience, and we always take feedback on how we can improve. Thank you Mary for giving us a chance and being the best part of EarthLink.
Feb. 10th, 2023
Jayme Quinnell Lakeville, MN
We don’t even have service yet and I’m already unimpressed. Install was supposed to be today between 8am and 12pm. It’s now 6:38pm. No call to say they were not coming. Called customer service, got some gal I could barely understand. She told me the tech must be running behind. That was at 2:30.
2 years ago
Reply from EarthLink Internet
Hello Jayme,
My name is Samantha with the Executive Relations Department. I am actively looking as to why there installer never showed up, or called you to let you know that they would not make it at the time that was scheduled. I am going to work on getting a installation date and time setup as soon as possible. Once I have all that information I will be reaching out to you so that you have the clarifications on the install date. I will also continue to work with you until your internet has been installed. Again, I apologize that your installation was not complete on the date that was scheduled but I work diligently to get the installation resolved. Please give be at least one business day to get a resolution and once I do I will be in contact.
My name is Samantha with the Executive Relations Department. I am actively looking as to why there installer never showed up, or called you to let you know that they would not make it at the time that was scheduled. I am going to work on getting a installation date and time setup as soon as possible. Once I have all that information I will be reaching out to you so that you have the clarifications on the install date. I will also continue to work with you until your internet has been installed. Again, I apologize that your installation was not complete on the date that was scheduled but I work diligently to get the installation resolved. Please give be at least one business day to get a resolution and once I do I will be in contact.
Nov. 7th, 2022
Kris Rod Buffalo, NY
They are the worst company internet ive had!!!!! 79 quoted to pay for internet then to activate it another 80$! Im sure its because they know the service is bad the internet is slow!!!! Not worth a penny! Also the agent didnt inform me it wasn’t unlimited 50gb went by in 2 days!! On top of that customer service is just horrible!!!!
2 years ago
Reply from EarthLink Internet
Hello Kris, my name is Nelson with the Executive Relations Team here at Earthlink. I'm terribly sorry this has been your experience with our services. We strive to provide a quality customer experience but it's clear we've fallen short of that. It seems like the 50GB Wireless Home Internet sold to you is not sufficient enough for your internet needs, our agents should've done a better job when recommending the best plan for your internet needs. Kris we're terribly sorry for this misinformation. Please reach out to us at https://www.earthlink.net/customer-review-help, there you can enter your name, account number, email, phone, and any comments you wish to have seen by the Executive Relations Team. Please reach out we'd love to help you in anyway possible!
Oct. 11th, 2022
Review Source
Pearl Charlery Atlanta, GA
This company is the worst company I know they try to charge you and make money anyway any place anytime they feel like they don't inform you they just charge you whatever it is that they want to charge you without informing you and that is a poor poor poor review for this company
2 years ago
Reply from EarthLink Internet
Hello Pearl,
We did raise our price due to the cost of services, but we did send out an email in July that prices would be increasing in August. We apologize that you did not receive this email or that the email went to your spam. We do strive to keep our customers informed so that they can contact us to see what other options are available. Again, we apologize for your frustrations.
We did raise our price due to the cost of services, but we did send out an email in July that prices would be increasing in August. We apologize that you did not receive this email or that the email went to your spam. We do strive to keep our customers informed so that they can contact us to see what other options are available. Again, we apologize for your frustrations.
Sep. 2nd, 2022
Heather Kimler
Don't do it!! Charged me 200 dollars on a contract I didn't know I was signing up for
I would never have signed a contract. They made me go thru century for install. Worst ever!! Told me to throw away the equipment... yeah great for the earth!!
2 years ago
Reply from EarthLink Internet
Hello, I'm terribly sorry this has been your experience with our company, however in our terms and condition that you agreed to upon sign up we do inform you of the 12-month Contract with an Early Termination Fee of up to $200. This number decreases as the length of your contract goes on, you were charged the full $200 for canceling your services within the first few months of your contract. We apologize for any confusion.
Aug. 30th, 2022
Josh Marshall Sparta, WI
Absolutely horrible. Internet constantly goes down and when it does they can’t even fix it. Have to send a technician out which takes 1-2 weeks. On top of all that if you cancel early it’s $150 to cancel. Absolutely the worst company I have ever paid for. I would leave a 0 star if I could.
2 years ago
Reply from EarthLink Internet
Joshua, I'm very sorry this has been your experience with our services. We do our best to provide a quality customer experience and with all the connection issues you experience its clear we fell short of that. However, we do have a $200 ETF fee that is listed in our terms and conditions as part of your contract upon sign up. We apologize for any confusion, and we thank you for all of your patience and understanding. Should you need anything please feel free to reach out!
Aug. 26th, 2022
Review Source
Constance Flanagan Los Angeles, CA
i have been a customer for a long time and pleased with the service, always get help when I call with a question.
2 years ago
Reply from EarthLink Internet
Hell Constance- We are thrilled to hear that you have been pleased with your internet service, as well as your customer experience when you have had to call in. We also want to thank you foe being a long time EarthLink customer!
Aug. 18th, 2022
Review Source
Lisa White Youngsville, LA
I like how everyone I talk to is polite and curious.And they always help when you need more time to pay your bill
2 years ago
Reply from EarthLink Internet
Thank you for this very supportive review of our company Lisa! We strive to create the best customer experience and we're happy to hear that you're enjoying our services.
Jul. 27th, 2022
Mati Houston, TX
I wish I could give zero stars. I was promised a refund on my unused data and the price I paid for the router. Now the router can not be refunded and they failed three times to send me my return label. They wanted me to send it to them and to pay for shipping fees.
2 years ago
lee rimasfski Chickamauga, GA
Their wireless internet was pathetic to say the least and after seven tries with customer service and hours of time still could only get 1 mb speed and they blamed it all on a problem at the local tower.they also charged me and I had to install it after not being able to use it so I am trying to get the money back
2 years ago
Reply from EarthLink Internet
Lee, we're sorry for all of the frustration this must've caused you. Please reach out to us so we can find some sort of resolution. We will take this feedback and use it for future training purposes. With our wireless home internet we cannot guarantee speeds due to the sporicidal nature of having to connect to cellular towers, there are a lot of things outside of our control such as weather, distance from the nearest tower and many other mitigating factors. Please reach out to us so that we may have a better understanding of the situation. Thank you for all of your patience.
Jul. 12th, 2022
kamaratina Temecula, CA
This company is pure scum . Don’t use them . They lie about the cost ones they get your info they give you the service with higher price and if you want to cancel they will charge you 200 $ and early cancellation fee. They are scum . I can’t find other word to describe them . Don’t use them.
2 years ago
Reply from EarthLink Internet
Thank you for taking the time to leave a review. We'd love the opportunity to help improve your service experience. Let's connect you with our Executive Relations Team. They'll be happy to look into this further and see what they can do to help. We'll share their contact info in a private message. If there's anything more that we can do to turn your experience around, please let us know.
Apr. 12th, 2022
Toni Auburndale, FL
I will never use them again. I had my credit card stolen and my information changed, they had my information to bill me and they totally disconnected me. And they wanted to charge me reconnection charges and the monthly bill. They wanted to charge me over $200 to reconnect. I left it disconnected and will never use them again.
3 years ago
Reply from EarthLink Internet
Toni, thanks for your feedback. We sincerely apologize for your experience and we're sorry to see you go. If there's something we can do to change your mind, please let us know.
Jan. 13th, 2022
Dee Grant, AL
Earthlink has terrible customer service. They are thieves. They are liars and their service is poor. I will never use them again. If I could give zero stars I would. They are difficult to understand and leave you on hold for very long periods of time just to come back with no resolutions to your problems!
3 years ago
Review Source
Scott Serfozo Chicago, IL
All I wanted is to delete a certain amount of emails not all of them. I spoke with 3 support personal. Not one of them could help me. They just gave me the run around until I would give up. Or the sent me over to the survey recording.
Terrible tech support.
3 years ago
Taylor Vickery Athens, GA
Horrible!!!!!! They suspended my account because of a “late payment” the day before my payment date. This is the second time, they’ve already done it once and charged $163 to have it reinstalled. Then charged my card for $79 and can’t tell me what it’s for 🤦🏻♀️
4 years ago
Hal Boylan Carbondale, IL
After 20 years Earthlink abruptly closed access to my account with no notice. With emails piling up in my account I cannot access. And I cannot reactivate account without providing then info I do not have. Totally irresponsible, unbelievable!
4 years ago
