Name: EarthLink Internet
Rating: 4.6

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Laura Port Washington, NY

BEWARE - EARTHLINK IS TWCSPECTRUM! You won't find out until you are billed & get this - if you are an existing TWC customer, YOU DO NOT QUALIFY FOR EARTHLINK PROMOTIONS because......EarthLink is TWCSpectrum. I just found this out & I am currently searching the Internet for another provider. Don't be fooled like I was!

8 years ago

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Ken Sasaki

I was without DSL for almost a month. They could not figure out why. Or not interested in finding out. It was them canceling my account at AT&T. They also sent me a new modem saying it is free. Now they charged me $50+ . I need to send it back by Fedex in order to waive the fee.

8 years ago

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Todd Comalander Columbia, SC

Absolutely the worst customer service I have ever dealt with period. I was paying over $800 a month for phone and fax service for my two offices. I found another provider for less than $300. It took me over 4 months to discontinue my service with these people. Do yourself a favor and steer clear. Best move you will ever make!

9 years ago

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Susan Nelson Xenia, OH

Not all features on a user's home page work. 'Tech support' is absolutely terrible when one tries to point out what isn't working in their programs. They don't know their own programs of how their accounts work (We have an additional users under my name with their own e-mail addresses and home pages)

9 years ago

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Dr. Bill Todorovic Orlando, FL

In my area Earthlink is the most expensive, with non-existant technical support. The only representative I managed to get faily quickly is for cancelling my service. Never Again will I use this company

2 years ago

Reply from EarthLink Internet

Hell Dr. Todorovic,
My name is Samantha with Executive Relations, on behalf of EarthLink I want to extend my apologies that there were issues with your internet service, and that we dropped the ball when it came to our technical support. As for the price I am not sure what you were paying but with our prices we guarantee there are no hidden fees and that we will not raise your bill, without first letting you know. If you fill out this form https://www.earthlink.net/customer-review-help/, I want to take a look at your account to see where we failed, so this does not happen to another customer. Again, I am upset to hear that you were not given the best technical service that we provide.

Jan. 31st, 2023

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Alicia Carlile Chicago, IL

I have had a horrible time trying to connect with customer service after my installation was postponed for a week. On hold for close to an hour and then disconnected during a call transfer. Do not recommend.

2 years ago

Reply from EarthLink Internet

Hello Alicia,
I am Samantha from the Executive Relations Team and I wanted to express how sorry that we are you did not get the customer service experience that our agents are trained to give. We will take a look at the issues you had when calling and we will take that back as a teaching lesson to our customer service agents, so that this does not happen again going forward. Again, we here at EarthLink aim to ensure that when our customers have to call us they are given the best customer service. It seems though in your case, Alicia we have dropped the ball.

Dec. 29th, 2022

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W Flower Brandon, FL

Ive been on hold for a while just to cancel the internet service. Ill just have to take my card off of auto pay still bo answer. No customer service skills they'll hire anyone dont get this service

2 years ago Edited December 12, 2022

Reply from EarthLink Internet

Hello, my name is Nelson with the Executive Relations Team here at EarthLink. I'm very sorry to hear you had to wait for so long on hold, on the date you had reached out many of our customers were experiencing issues related to their emails and so we had a large influx of calls coming in. I am very sorry this has impacted you so greatly, we never want to keep anyone waiting for assistance.

Dec. 12th, 2022

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mark Amarillo, TX

I never received my $100 coupon for being a new customer. I spoke to several people and never got the problem resolved..

2 years ago

Reply from EarthLink Internet

Hello Mark, my name is Nelson with the Executive Relations Team. Can you please reach out to us at https://www.earthlink.net/customer-review-help/, there you can enter a few bits of account information and a brief description of the issue you're experiencing and one of our experts will be reaching out. Thank you for this feedback.

Sep. 15th, 2022

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Kelli Smith Vacaville, CA

This company charges your account more than once a month!!! I have to call them every month for this!!! They service goes off and on through out the week!!! Worst internet service ever in the world!!!

2 years ago

Reply from EarthLink Internet

Kelli, I'm terribly sorry this has been your experience with our company as this is very out of the normal. Please reach out to our Executive Relations Team so that they can take a look into these reoccurring billing issues. It may also be a good idea for you to reach out to our Tier 3 Technical Team for the frequent connectivity issues you're experiencing as well. In a direct message I have sent you the contact info for both departments, please feel free to reach out. our experts would be more than happy to help!

Aug. 31st, 2022

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Winfred Collier St Louis, MO

Very reliable service. Great customer service. Pleasant and efficient representatives.

2 years ago

Reply from EarthLink Internet

Winfred, thank you so much for this very supportive and kind review! We strive to provide a quality customer experience and it makes us happy to know you're enjoying our services.

Aug. 22nd, 2022

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Zipper East Aurora, NY

36 years of service with Earthlink and I am being charged for a modem since 2020 or so and the modem has been paid for 4-fold

2 years ago

Reply from EarthLink Internet

Hello, my name is Nelson with EarthLink's Executive Relations Team. I'm sorry this has been your experience with EarthLink lately, and I'd like to thank for being with us for all these years! In a direct message I've sent you contact information to reach out to my department to see if there's any solution to the issue you're experiencing. Please reach back out we'd love to help!

Aug. 4th, 2022

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Vanessa Vargas Miami, FL

I am very happy with the service and the last representative I spoke to was amazing

2 years ago

Reply from EarthLink Internet

Vanessa, thank you so much for your positive feedback. We strive to create the best experience for our customers and we're happy to hear that you're enjoying our services. Thank you for the support you give our company. If you need anything please feel free to reach out to our team of experts!

Jun. 28th, 2022

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Fushunda Branch Jackson, MS

I called for an extension and one of the representatives told me I was approved for it but they still took the money putting my account in overdraft. As soon as I find me an internet service I will leave EarthLink

2 years ago

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Xander Loomis Milwaukee, WI

Within first month of service I had no internet for a weekend. EarthLink s technical response to this is to just wait and see. Been 48 hours with internet so far with no end or scheduled fix in place.

3 years ago

Reply from EarthLink Internet

We're very sorry for the trouble you experienced with your service. We understand that having no internet is frustrating and inconvenient, so let’s see what we else can do to help. Please give our Executive Relations team a call – they’ll be happy to take a look. We’ll send you their contact info in a direct message. If there’s anything else we can help with, please let us know at 888-327-8454.

Feb. 9th, 2022

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Donna Otte Topeka, KS

I would give 0 stars if possible. They took my payment info for installation but didn't bother to tell me the service isn't available in my area. I found out that on my own after noticing other bad reviews.

5 years ago

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Katie Jacksonville, FL

Can't reach them. I was trying to pay my bill. Could not sign on with the email they had on file. I called and they would only verify my account with the cell number which was in my stolen purse. Rude! Stuff it!

6 years ago

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AD

I would not recommend EarthLink to anyone. It had taken almost 2 weeks to disconnect service after I cancelled my service. Some many promises to resolve the issue and none have been fulfilled

7 years ago

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Emerson Trager Round Rock, TX

Even worse than AT&T if that says anything. Customer service is so bad I can't think of a word appropriate to explain it and I've had 45 min on hold to think about it. Keep looking and save yourself a headache.

8 years ago

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Nicolè Houston, TX

THIS IS THE WORST INTERNET SERVICE IN HISTORY! I paid a bill for my mother once and they debited my acct and hers for the bill that was supposed to be every month turned into every 3 weeks! Its a scam don't be fooled

9 years ago

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Gia Regina Schertz, TX

EarthLink has reliable and fast internet service. The cost is reasonable and they have great customer service.

2 years ago

Reply from EarthLink Internet

Gia, we appreciate this very supportive review! We strive to provide a quality customer experience and it's makes us happy to know that you're enjoying your services.

Aug. 24th, 2022

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Brett Schiftner Weatherford, TX

I looked into it but setup cost is too high an wait time is ridiculous. According to people I've spoken to speed is great. On the other hand they had trouble reaching support

2 years ago Edited July 21, 2022

Reply from EarthLink Internet

Thank you for the feedback, we will take this into account for future training and product purposes. We strive to provide the best customer experience with our award winning customer service and no hidden fees or promotional pricing. We're sorry that your experience wasn't up to par, however we understand if maybe we weren't the best fit.

Jul. 21st, 2022

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Jlbflatx New Braunfels, TX

We had EarthLink while living in Pompano Beach Florida and worked perfectly for our home use for awhile . We used for misc home things and for stock market use. We did start getting scams and cons and so call freezing Pop ups for money or would delete our computer. Have to shut down the computer and reopen.

2 years ago

Reply from EarthLink Internet

Jlbfla, It sounds like what was affecting your computer were viruses. I don't believe that our services caused these issues. I recommend getting some anti-virus software to install on your computer. We're glad that our services overall were good for your home for the majority of our time with you and it is unfortunate that you're no longer with us, it is our goal to provide the best customer experience and its clear we fell short of that. Thank you for your feedback, we will put this in place for future training purposes.

Jul. 20th, 2022

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Janice Genes Hurricane, UT

It was ok to have EarthLink as an internet service. But when Verizon gave me service through them for free and stoped paying EarthLink and switched!

5 years ago

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Don Boren American Fork, UT

The service was very basic. The speed of the connection was a bit slow. We never had a problem with their customer service.

5 years ago

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Rosann Stanko Logan, UT

We stayed with EarthLink until it was taken over by another company in our area. Otherwise we were pleased with the product and service.

5 years ago

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Bruce Garey Leesburg, GA

When I had a problem, they fixed it quickly by remote control. Excellent!

2 years ago

Reply from EarthLink Internet

Bruce, thank you so much for this very supportive review! We strive to provide a quality customer experience and it makes us happy to know that we were able to resolve your service issue in a timely manner. Should you need anything else please feel free to reach back out.

Sep. 15th, 2022

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Melissa Appelberg UT

Never showed for install 3x in a row. Customer service experience sucked. Don't worry earthlink I doing what I told you I would leaving reviews every where!

2 years ago

Reply from EarthLink Internet

Hello Melissa- I am sorry that you have had a bad experience and we will be looking at this and taking this and looking to further educate our agents, so that this does not happen again. Please bare with us as we look further into your issue, and someone will be in contact regarding your service. Again we apologize for any inconveniences that you have had.

Jul. 25th, 2022

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Tina Morris GA

I wish I couldn't rate it at all. Earthlink is a scam. I'm letting everybody know. I used 62% of my data in 2 days. They want you to keep buying data.

2 years ago

Reply from EarthLink Internet

Tina, we apologize for any miscommunication upon sign up but our wireless home internet is not a truly unlimited service and does come with data caps once you've reached your high speed data limit. This should've been communicated with you by the agent at the point of sale. Our wireless home internet service isn't something we would normally recommend to gamers and streamers either, so if you were attempting to perform these activities over this network it could've been the cause of the extreme data usage. We're sorry that your experience with this service was not up to par, we will take this information and use it for further training purposes moving forward.

Jul. 8th, 2022

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Richard Forman West Palm Beach, FL

WORST ISP EVER!!!!! Totally dependent on ATT to provide their service. Been waiting 2 weeks to upgrade from 50 mbps to 1000 mbps. Nothing. Nada. Zip.

3 years ago

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Spencer L Dayton Strongsville, OH

Terrible coverage. Prices are too high. Contract is restrictive. Sketchy phone service. Trust me when I say go with Spectrum or another internet carrier!

3 years ago

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Colleen Harmon Cedar Park, TX

Terrible service, no designated channel, crappy speeds and download/upload.... Absolutely garbage customer service.. Lied about fees and manipulated hundreds of dollars

4 years ago

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Don’t know Union City, CA

They suck don’t be a day late on your payment they’ll shut you down and charge you 200$ to get you back on ! It’s a rip-off! I’m looking for another provider!

4 years ago

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Easyrizer Lodi, CA

Transferred 7 times, got to where I wanted on the 7th. And the Hyperlink Modem is no longer purchasable. Monthly lease fee forever on the modem.

5 years ago

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Howard

Customer service is incompetent and has difficulty with simple English. They charged me four times for a single month's service and refused to admit their error.

8 years ago

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Ron Cape Coral, FL

Worst provider ever, bill increases every month and have to spend hours arguing with customer service. All providers suck but Earthlink is the worst.

8 years ago

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ramesh pothuru

easy to use, optimal speed, good network connectivity and good customer support experience!

2 years ago

Reply from EarthLink Internet

Thank you for your very supportive review Ramesh! We're happy to hear you're really enjoying our services. We strive to provide the best customer experience possible. If you need anything please feel free to reach out to us!

Jul. 20th, 2022

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Mike D Lynchburg, VA

Only kept this service for a short period of time. It seemed the service would speed up and slow down, but we could not find a pattern.

2 years ago

Reply from EarthLink Internet

We're sorry this has been your experience with Earthlink's services. We strive to provide the best customer experience and it's clear that we've fell short of that. Sometimes there are mitigating factors that can affect your speed that are out of EarthLink's control. These include line degradation, weather occurrences, and issues with the equipment. We're sad that you're no longer with us, be we understand if maybe we weren't the best fit for you. We will take this feedback and put it in place for future training and product purposes.

Jul. 20th, 2022

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HB Indianapolis, IN

I've been waiting 30 minutes on the phone. Still no live person answers, only elevator music. Bad service.

2 years ago

Reply from EarthLink Internet

Hello, my name is Nelson with the Executive Relations Team here at EarthLink. I'm very sorry to hear you had to wait for so long on hold, on the date you had reached out many of our customers were experiencing issues related to their emails and so we had a large influx of calls coming in. I am very sorry this has impacted you so greatly, we never want to keep anyone waiting for assistance.

Dec. 12th, 2022

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Lashaylla jordan Hessmer, LA

The service is horrible..I can never log in my account,and my bill is higher than what I was told upon installation date..

2 years ago

Reply from EarthLink Internet

Lashaylla, we're terribly sorry this has been your experience. We strive to provide a quality customer experience, we recently have implemented a price increase of $10 due to the inflation our economy is facing. Before doing so we did sent out an email to inform customers of their price increase. If you need assistance in accessing your account please reach out to our customer service team at 1 (888) 327-8454 they'll be more than happy to assist you in accessing your account. Thank you for this inquiry we will take this into account for future training and product purposes. Should you need anything please feel free to reach out, we'd love to help!

Sep. 6th, 2022

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Beverly Harris Dallas, TX

I haven't had any problems. And the service is great.

2 years ago

Reply from EarthLink Internet

Thank you for your very supportive review Beverly! We're happy to hear you're really enjoying our services. We strive to provide the best customer experience possible.

Jul. 5th, 2022

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julio peyrotjc Charlotte, NC

They deceive you with lies like A&T if you want a good internet get Google Fiber or spectrum EarthLink took from my bank acc $250 widout ask.

4 years ago

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Irritated customer Tampa, FL

EarthLink is terrible. There modem is pathetic. Their customer service personnel, although friendly by nature, cannot be understood.

5 years ago

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William Makepeace TX

I signed up for the service and five hours later they tell me there are no funds available, I say BS. What are they trying to pull?

7 years ago

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Lyncoral S Parks South Bend, IN

I payed for installation but they never showed up un professional i should of read the reviews before purchasing

5 years ago

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Brian butlee Silver Spring, MD

I been trying to get installed since January 8 and all thy do is lie and give u the run around and tell lies

9 years ago

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Rob Gainesville, GA

I was promised fiber but got copper connection, do not trust this company, seriously walk away!!

5 years ago

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Tisha Birmingham, AL

Poor service please don't get them please don't waste your time with the company

5 years ago

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Martin Menchaca Houston, TX

It should be less than zero as it take 7 to 10 days to release line

4 years ago

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Susan Flaster Saint Cloud, FL

I have a lot of trouble with my computer and have problems with Earthlink also.

7 years ago