EarthLink Internet

EarthLink is one of the most unethical companies I've ever encountered. My contract was due and I agreed to renew for another year at the same rate of $ 55-56 a month. I moved to a different apartment complex in January of 2022. I was told that the service level would be diminished due to it not being on fiber and in addition the rate would go up to approximately $69 a month. I had agreed if I could pay the same rate as I did in 2021 but I would extend for another year. I have been going round and round with their customer service as poor as it is to understand why I'm being billed approximately $89 as of January 14th. I'm not getting an answer. It took me 40 minutes and I on the phone with the service rep and I finally asked to speak to management. Rather than transferring you after a legitimate request to speak to a manager the earthlink support people put you on hold forever you never get to speak to a manager. This last call I was on hold for 20 minutes and finally hung up that was after going around and around with service rep for 40 minutes. This is all regarding the internet service. Based on my experience with EarthLink mobile I would run run as fast as you can away from that.

Earthlink is by far worst internet provider possible. I really hoped it would give me an option for no star or a half a star(that's being modest) They are a third party internet service which is serviced by AT&T, they won't tell you that, you'll figure that out on the day the technicians arive at your house to set up the service. They have very poor customer service and they lie beyond what I can put into words at the moment. I would recommend this service to my worst enemy. They are the most scrupulous company I have ever dealt with. They're constantly trying to cover their tracks and give you a free month of service and yada, yada this excuse and so on and so forth, all just to keep customers that they are now losing at an alarming rate. I canceled my service's due to the fact that they couldn't get a technician out her to fix my problem, but rather make matters worse by disconnecting my line completely then telling me they can't get another technician out here for another 5 days, after I just had internet and the cause of me not having internet is their technician (or AT&Ts) none the less, they still couldn't make it right and wanted to give me now two months free of their crappy service, but as soon as I cancel my services because I can't deal with the constant inconvenience of not having internet for the services I pay for, they have the nerve to say charge me 75$ for a early disconnect fee; when they say this month is free and the next would be too, but I cancelled within 14 days of my contract ending. I received no email confirmation of my cancellation nor the fact that they are charging $75 That's so very professional!! Yes, you're bound by a contract, no matter if they can provide you with the said service they have render or not. They suck so bad, I'd rather have no internet than deal with this company ever again.

I spoke with a rep about getting 1 gig fiber internet and was told i was going to have a dedicated line and an installation fee of $80 to get it installed , att installer comes out and installs the internet and says that fiber is not available in my area and left me with 18megs, i call earthlink and let them know what I was told and they tell me that the sales rep made a mistake that fiber is not available in my area, so i asked for a refund because i did not get what i paid for and was told that i recieved "fiber based" internet and that i could not get a refund, this place is a scam ppl stay away

Wish I also could give 0 stars. 3 days later, 54 phones calls from management to customer service agents. Install from third party vendor who is CENTURY LINK, no call - no show three times. Promised an install from a supervisor on 12/13. Phone call today 12/9 said the had pushed it back to 12/21. This is the date they gave me after the “made the installation priority”. After reading everyone else’s problems, it’s time to stop outsourcing your installs to third party vendors. If you are reading this, check on CENTURY LINK OR OTHER VENDORS IN YOUR AREA -more than likely it’s one of them doing the installation. I turned them into BBB and the state BBB as well. I encourage you to do the same.

Poor customer service, too high prices and slow to almost non-existent internet service. 5 years with this company as a consumer and every year their quality (what little of it there is) just seems to continue to go downhill. If it wasn't for financially instability, I would've switched to Comcast a long time ago. Last night my internet simply stopped connecting around 1am, only for it to start working properly again when I turned my modem back on at 12:10pm the next afternoon. I really shouldn't have used the terms, "working properly", because even while doing work online, there will be moments where pages don't load, pictures don't upload, Youtube videos stop mid play and I have to resubmit things more than once. I highly doubt this is the bottom and Earthlink will only rise like a phoenix from here. They're just happy to be getting paid for half arse service.

They do not act in a fair manner when it comes to fees and equipment. Since the modem is considered disposable they are able to charge you $80 to move to another house AND restart your contract. Their website does not say what cancellation fees are so they can charge whatever they want up to $200. I moved six months after signing up with them, I was told by text AFTER my account was billed they were taking 79.95 out. Then by text told when they would move me they refuse to speak with me to know my move date. I determined to cancel my service I was told it would cost $200.00 AND they would waive the cancellation fee for my new address that was not yet active. It will also take 3-10 days to to actual turn the switch to disconnect my service and they do not want the modem back. The 8.95 a month(107.40 a year for every customer) is labeled modem rental but it is so they can not charge service fee IF a service call is needed. They were sued in 2005 for similar actions and settled for millions. This company acts in a bait and switch method. Stay away!

The only thing Earthlink can get write is charging my credit card. I finally get a phone call that a service tech is coming to install my internet. The only problem is the call came 2 hours after the tech had already showed up and installed it. Fortunately, someone was home. But the tech could not get the internet functioning because he could not reach anyone at the company to register it. I spent 2 additional hours online and on the phone trying to register. Online representatives don't have the proper programs to register or cancel your account. You have to call the customer service line. The customer service line just rings and rings and rings, until you get a busy signal. What a mistake signing up for this!

I had no internet service for a week. Called to get it fixed, my autopay credit card number expired. I paid the balance and was told it would take 3 weeks to reinstate my service. I told them that was too long to wait and cancelled my service and got Spectrum internet the next day. Although I cancelled my service they continued to bill me. They made no effort to repair my service. They kept charging me even though they were not providing any service to my home. I just realized today they are still charging my credit card. I had to cancel it again today-this time was sure to get a cancellation number. They will not refund my payments although I cancelled over a month ago and I had no service. Really sad because I was with them for around 10 years and would have stayed a customer.

This place is a the epitome of a clown car operation. Absolutely horrible. I was in the process of moving from Minnesota to Kentucky and called to set up installation in KY. I called on a Wednesday, and they scheduled the install for Friday afternoon (2 days later), which was also the day we were closing on our new house. I get a call on Friday morning, from an AT&T tech, that was contracted to do the install. I told him my appointment wasn’t until the afternoon and he said he would do some pre-work outside and then come back. He came back to install the modem but it was while the sellers still had possession of the house, as we had still not completed closing. He left and we never got internet installed that day. I call on Monday to figure out what happened, and the customer service rep got really weird. He told me there was a help ticket created by the install tech and that the tech couldn’t install the modem because the cable outside wasn’t buried yet. I told him that I had never heard of that before and that the tech said he was doing work on the cable when he was there Friday morning. The rep said NO, that the guy was only contracted to work inside. So my next question was WHY did you send a guy to my house to only install the modem, when he CANT install the modem until the cable is buried. The guy started in on how he thought the tech was probably just lazy and didn’t want to do the install, he called the help ticket an “unlawful” ticket at one point. He then “confided” in me that the cable doesn’t really need to be buried to install the modem, it’s just a best practice. He changed his story and reasons multiple times over our 30 minute call. He then tells me that they can’t come and install until Wednesday, 2 days away. I told him that doesn’t work, because my wife works from home and every day we don’t have internet means she needs to take vacation or try to work from a public place. Not fun in the covid era and also a lot of places won’t let you camp out on their internet for 8 hours. He says that’s the best he can do. I ask for a manager. The manager comes on says she can’t get me scheduled any faster but that she will refund my $80 install/initiation fee. She confirms my appointment for Wednesday between 8am and 12pm. I get a text on Tuesday afternoon from EarthLink saying my install would be delayed due to a help ticket created by their facilities team. I immediately call and talk to a rep who put me on hold for 20 minutes while she talked to the facilities team. She said that she didn’t know why, but as long as the ticket was open, they couldn’t install my internet. I said that wasn’t good enough and that I had just spoken to a rep and a manager yesterday who both confirmed my install appointment. She paused and then said that she did see my appt and the notes put there by the manager and prior rep. She said don’t worry, the tech will be there. I asked about the ticket, and she said she would clear it from the system. Now it’s Wednesday at 10:15am and we haven’t heard anything from the tech. My wife calls and tells the rep she’s talking to about our appt and all of our issues so far. The rep is not super helpful but does tell us that a tech isn’t coming because there is a ....... freaking help ticket from the facilities department! She asks if we want to reschedule? Nope! We want a manager, now. We want to cancel our service and we want it done immediately. She immediately put my wife on hold. After 45 minutes on hold, I call from my phone and get connected to a new rep. I explain the situation to him and tell him that if there is not a tech at our house by 12pm, we are canceling our service. He asked for 20 minutes to figure out what was going on and that he would call me back. My wife finally hung up after being on hold for 70 minutes. To his credit, the rep did call me back. He said that unfortunately they weren’t going to be able to get a tech to us until 10 days later. Why? Because the cable at our house needed to be re-run. I had ordered 1gb fiber optic internet and the house was currently only ran for 300mb. At no point in the process, prior to this guy taking 20 minutes to find out, did anyone from Earth Link figure this out. He literally begged me not to cancel and offered me tons of credits and incentives to stay. I asked if it counted against him if I canceled while he was my rep, and he didn’t directly say yes, but he heavily inferred it and mentioned that was probably why my wife was put on hold for so long, because that rep didn’t want a cancellation on her record. So let’s summarize. My wife and I spent a total of 10 hours on the phone with these clowns, had our install appt missed twice, had our appt rescheduled twice, had our connection fee refunded due to their incompetence, and had a random cable left lying in our yard. But not for one second were we ever supplied with the internet we ordered. Would rate 0 stars if possible.

Impossible to get assistance - just get the run around from uninformed call center employees. Earthlink's webmail user interface broke this week! Windows 10 PC, Chrome and Firefox browsers. Unable to open more than one email at a time. If I right click on an email link to view it in a new tab screen, it loads the Webmail login page in the new tab! That means can not view or open the Inbox and Sent mail at the same time, nor perform multiple normal email actions. The screen text is now truncated, directory folder icons are missing, outline boxes appear around the directory labels. The link URLs do not resolve properly and do not display properly in the status line. There are more problems. Earthlink reps are clueless. They have blown off my numerous requests to escalate to tech support. WARNING : if you contact 'live chat' or telephone call center, the rep will immediately ask to connect remotely into your computer and manipulate your system. NEVER ALLOW THAT! This gives them access to EVERYTHING on your machine. Anything they intend to do is trivial and they should walk you through it. Never follow their instructions blindly. Make them explain their intention in complete detail. They often give bad information. I only keep Earthlink for my long-standing email account, but it is now broken!

I am usually not the one who gets on websites to write reviews. However I can’t even put into words how poor this service is. They cut my internet off by mistake, then it took 6 days to get it back on when I paid my Bill on time. Their agents are like robots. They sound like they speak directly from a queue and have zero interpersonal skills. I wouldn’t recommend this place to anyone. They are expensive, the hold times are absurd, and they do not have the best speeds. I’m speaking from experience, I’m just being honest. I would not want anyone who pays their hard earned dollar to sign up here.

I moved from Florida to Colorado. I called Centurylink and was informed they could not get a tech out for a week, so I called EarthLink instead. The salesperson said they could get a tech out much faster, before CenturyLink could, and that they could get better speeds than CenturyLink. Then at the end of the call he informs me that they have to dispatch a CenturyLink tech to do the connection, but that won't affect the service time. So a week goes by, after charging me the activation fee, and a CenturyLink tech shows up, tries to install, then says the 20mbps speed we purchased will not be available, that best we can get is 10mbps. And then he said he wouldn't be able to complete the installation today. So EarthLink sold me a CenturyLink account that could not even match the speeds offered, and could not get a tech out faster than CenturyLink, and yet the salesperson at best was misinformed and at worst was highly disingenuous. Making any promises just to make the sale and then outsourcing all the work to CenturyLink which was cheaper in the first place and had the same lead time anyways. BAD BUSINESS!!!!!! I cancelled EarthLink, luckily got refunded after bouncing around to department after department, and instead am getting T-Mobile internet. Great job!

Hi I made a contract with EarthLink and now I want to take back I call 📞 sent email in the chat every single form of contact yes he come one day and say the time for update it’s almost the same midnight so in the time it’s updating you no have service what !!! Yes I know in midnight I watch movies and I don’t have internet so I was thinking why I have to pay my full payment when I don have my full month with the service I pay already for I’m so mad 😡 it’s not a week full of my internet no a single day varies the hours but the same NOT INTERNET. Some body tell me if I can complain and cancel my service it’s too expensive for nothing and I stick whit this service for the 2 years of nightmare contract with EarthLink.

i am retired and a little behind with tech, however i am now streaming all tv i gave up cable. who has not stopped charging me full price 168. a month 4 month since i gave back the equipment. so i called earthlink, all they have where i live is 24 mbps i have 7 security cams and other wifi plus a computer and tv thiews ey said it was plenty because it was fiber i already paid the 69 install fee. they said i had a month to cancel. i read a review page before i called then figured out it was there doing then i read a bunch of reviews. now i am trying to cancel the install. but can not get a hold of them.

8/16/19 For the last couple of weeks, ever since Earthlink tried to improve their spam blocking, most of my regular emails are going into the Known Spam folder. It took 6 days of trying with tech support before I was finally able to speak to a Level 2 and then Level 3 "executive level" help. The Level 3 was much worse than the Level 2 but neither one had any interest in helping the customer. They said all the (many) companies who are email me, whose email now goes to Known Spam, have "non-secure servers" and I was supposed to contact all of them and have them update their servers. They denied that there was ANY problem with Earthlink services. I asked for a work-around and was told there was none. I asked if Earthlink was going to find a solution and was then told "maybe next week". Which means they do actually recognize that it is a problem. Dealing with Earthlink now is a massive waste of my time. They did not care at all that I was ready to cancel my account

Webmail is unreliable, often strips attachments from emails. User must check sent file to confirm that emails have actually been sent. "Chat" help is a pro forma worthless service with obvious auto-replies. Chat help is obviously serving 5-10 clients at a time, giving out the same worthless bromides, like a low-level FAQ page. Spam block service is very poor with semi-legible 'warnings' when you change settings, trashing good with the bad (but trashing permanently, not putting it in trash for review). Very bush league, amateur service, they certainly can't afford proper computer engineers to provide a reliable webmail service.

THIS IS THE WORSE INTERNET COMPANY I HAVE EVER SEEN!!! I was at 5G and they changed me to a 3g. The service is HORRIBLE!!! It takes me 1 hr to watch a 30 mins show!!! i called almost everyday to speak with someone about my service and they keep reading from a script telling me that I was too far away from the office!! I told them that unless the office moved within the last 2 wks, I have not picked up my house and moved, so why did they downgrade me??? NOTHING HAS CHANGED!!! Not to mention, if you are a day late making your payment, they call you ATLEAST 10 x's a day!! I am in a remote area and my options for internet are very limited. If it was not for my home alarm, I would have cancelled them IMMEDIATELY!!! None of the customer service people speak english, nor do they udnerstand if you have a question!!! THE WORSE COMPANY!!! They lied about why the change in my service and when I find another company, I WILL BE CANCELLING MY SERVICE IMMEDIATELY!!! THEY SUCK!!! I would rather pay alittle more and have good service then pay less and have this kind of service!!! i would NOT reccommend anyone to get this service!!!

If I could give them a 0 star I would. This company is the worst. in service, technology and pricing. My mother signed up with Directv for cable services and internet was part of the package with AT&T. We had no idea who Earthlink was, because we never signed any agreement with this company, nor that ever received an invoice or account information. We were paying Direct TV as agreed in the service agreement. However, after not having internet for a few days I called Direct TV and that is when they advised about this company. We called to cancel the account but their fees are extremely high so we have to stay (with the worst speed) until the remaining of the year.

It would be zero stars if I could give them that rating. I was an original DSL user of earthlink services. When that evolved into cable. I switched to email only, since I have had that email address for 10+ years. I've had multiple problems with billing (almost every year, they switch me from yearly to monthly when my yearly bill comes due). That's always a few chats or phone calls since they never correctly get it the first time. Usually, they double bill me instead of "switching" me back to the yearly bill. The have a horrendous problem with SPAM filtering. It's really just an exercise in frustration. I have put domains in that I do not want email from and it just blatantly doesn't work. They do not allow wild cards in their filters so trash marketers just use a domain spoof to get through. The sad part is that I have gotten SPAM with earthlink.net domain names. How can you NOT filter that. They force you to have their web mail and you are limited to 100Mb (I get 2 gigs on my free gmail email) and when the web mail fills up, they bounce back your email. Coupled with the fact their SPAM filters don't work and they require you to have web mail and web mail fills pretty quickly, you have to spend a few minutes every other day flushing your web mail account. I strongly suggest you get ANY OTHER provider than earthlink. I suspect they are just bleeding their business until it just goes away. I am moving all my logins and services (e.g. Facebook, money accounts, bank, credit cards, phone, etc.) to an alternate email account and will cancel my earthlink after this last year of service.

I have never had any issues with this service i have had this service over a year but now i hate this service and want to cut it off already! BAD CUSTOMER SERVICE AND WHY CAN'T I EVER SPEAK WITH A AMERICAN PERSON! SOMEONE THAT CAN DO THINGS RIGHT . my due date was on Nov 30 and i made a payment on the 4th of December when i called to make the payment the lady was having trouble making the payment then she comes back on the phone and says she couldn't make the payment because i didn't have money on the card. I knew i had enough money because i checked my bank app . When i checked she had CHARGED THE CARD TWICE!!!!! I advised her and she kept saying no and got an attitude saying the payment didn't go through that i had to make another payment. my account showed pending so i told her i was going to call back on Monday to see if both charges went through then she gave me a confirmation number. On Monday i called because they did withdrawal money from my account from the two charges she had made. Another rep had answered the call and i had told him about what had happened and wanted my refund from the second charge they had done . He also said that he wasn't going to help me and hung up !! BAD CUSTOMER SERVICE!! So now i called my bank and filed in a dispute , I want my money back! and I will be cancelling the service. they need to train their workers AND get american people instead Indian people. Not racist but each time they handle the call you cant really understand what they are saying and they do not help you at all.!!!

Tried Earthlink Hyperlink for a mere week and it was a bad experience from day 2. First off, the sales rep told me over chat the incorrect installation price and I had to talk to two different representatives to get the quoted price which I was told would be refunded over the span of 3 months. Well they knew what they were doing because the service is absolutely horrible and I will never keep it for the span of three months. I've had it for one week and I'm done. I chatted and called tech support 5 times altogether. I was told I'd get speeds of 12 mbps but really that meant only 80% of that (seriously?), well, I was regularly getting less than 1 mbps. I would call, they would ask me to turn off the modem, restart the computer (eye roll), 'clear' their lines, and the speed would go up to 12 mbps. Immediately after ending the call the speed would be back down to less than 1. This happened twice in one day while only trying to use one device. Imagine a regular day when my husband is streaming Netflix, my daughter is gaming, and I'm listening to Pandora. I called to cancel, the process took 15 mins and I was initially told my monthly charge wouldn't be refunded although she eventually agreed to refund the $32.37. I'm still out the $69.99 install fee for a service I had for about a week and was abysmal the entire time, plus the time dealing with the install and customer service. At no time was the sales rep upfront about the actual speed I would get or that this would be using AT&T DSL lines (which I had tried before and knew was very slow) and gave me misinformation on top of that (I'll never see the refund for the difference in price on the install fee I was quoted). If anyone out there is thinking about using Earthlink--DON'T DO IT!!!

EarthLink customer since 2001. Last straw happening. No DSL service and waited 4 days to have my phone lines checked. Was to be fixed today. HA! Learned about noon that the phone company had an order to cancel DSL line and did so. Phone company gave me the order number from the order they received from EarthLink 6 days before I had no internet. Have had no internet for 4 days, waiting patiently only to learn they made a mistake and have not done anything to fix it. Have spent hours on the phone with EarthLink And phone company. My patience with this terrible technical and customer service is ending. Not worth the headaches I've had this week. Tired of their "So sorry for the inconvenience." statement. HA! If this company really cared about how they "inconvenience" you, their tech support would be competent and they would provide good service. Will see if this gets fixed tomorrow as promised. Was told twice today that someone would be here to check things at 7pm. Of course that didn't happen. Spent an hour waiting to talk to supervisor and promised would be handled first thing I the morning. I'll believe that when it happens! Having to change the email address I've had for 16 years can't be worse than this.

Last week I had left work early to wait for the technician to come and hook everything up and they did not show, when I called regarding the no show I was told that they tech had arrived and no one was home (which is a lie) I was home waiting the entire time. I called on Monday 08/28/17 to cancel my service because of such poor customer service. I spoke to two different people and was told two different stories. I was given a conformation number and assured that getting my money refunded would not be a problem, however when I called again today 09/01/2017 I was told that because my service was already in use I could not have a refund. How can service be in use when they never showed to hook anything up? My other issue with the company is and I know it sounds horrible, but I never spoke to anyone without an accent, I have a hearing problem and it is very hard to understand what a person is saying when the are speaking fast and trying to double talk you to keep your money. EarthLink has a lot to learn about customer service and maybe just maybe they should hire people that speak English.

This internet is horrible. I dont like doing reviews but I got DSL nearly a year ago and It took me ten days and two techinicians to start my internet. It finally took a nice Verizon technician to get on the phone with the Earthlink technical support to get it started. Now it has been since the end of January since I have had continuous service. I can barely checked my email. I have had technicians in my house twice and was told to buy a cord. I still have problems an it is Feb 16. Then he has the audacity to try and upsell me. My contract is up. So glad. I am paying 50 bucks a month for a internet that I cannot use. I will be calling the guy from time warner/charter today!! I thought this would be a good option, but it gets old when you have to walk five blocks in the rain to get to a library to use internet when you pay for internet.

HORRIBLE! Earthlink is a dying company and service and program are awful. I had to have EarthLink for several years because of where I lived. Not even satellite was available. The program has always been very slow, even at work when I use broadband. Very basic program with extremely limited options for settings, etc. When I had to order a modem it was so cheesy (flimsy plastic and wiring) it didn't work. I sent it back and the next one broke in a month. Then I finally had enough after all these years and called to cancel. They had the audacity to bill me for the 30 days AFTER CANCELLATION! Making me pay for a month I wouldn't even use. I went ahead and paid it so I would never have to communicate with that dying company ever again.

If I could leave less than one star, I would. Lie all the time saying that they didn't have a record of me calling them to cancel and ended up overdrafting my account and now my kids and I can't eat. The left me on hold for over 2 hours and I couldn't understand a word they said. They basically treated me like a idiot. I had an entire 100lb now I can't use it or get my Money back. DON'T EVER GO WITH THEM!!! UNLESS YOU ENJOY GETTING RIPPED OFF AND UPGRADING YOUR STRESS LEVELS TO ALARMING LEVELS. BE SMART STAY AWAY!!!!

Absolutely terrible customer service and the company is a scam. Paid 140$ for my my router to break in just 3 DAYS of having it. They had me unplug it and plug it in 20 times. Then told me multiple times they will call me back and never would. When I finally got to speak to a manager which was close to impossible (Leo H) he told me there was nothing they can do and couldn’t give me a refund either. They literally sold me a broken router and data that I couldn’t use and wouldn’t give me a refund. This is a scam.

What a scam company make it as hard as possible to cancel when account I told them to cancel my account before I was even off the phone with them starting the account and yet they still charge me a setup fee and still shipped very equipment after being told not to now I have to fight with them to get the setup fee reimbursed and deal with sending their equipment back

NO stars. Health decline and have to move out of state to live with family. They tell me I will still be responsible for the cancellation fee of $200.00. I have now been on hold for over a hour with no resolution no answer and no compassion at all. The service that was also promised was not provided. I was promise 10 MB service and received 4MB. Calls were placed to discuss this with no resolve previously either. They are in fact up selling liers as well as enjoy financially gaining off of sick people.

Worst internet ever but somewhat functional in a pinch when cable is unavailable. Crazy expensive and they continually threaten that you are running out of bandwidth and need to add data at a VERY HIGH PRICE, Rude customer service she trying to cancel and they tell you you are buying the router for $270 upfront then you have return it “or else” to cancel service.

SO I MOVED OUT MY APT FOR ABOUT 6 MTHS I GOT MY NEW PLACE , CALLED CUSTOMER SERVICE SPOKE TO A REPRESENTATIVE "TRYIED TO TRANSFER SERVICE TO NEW ADDRESS".REPRESENTATIVE SAID THEY COULDN'T TRANSFER IT AT MY NEW PLACE COULDN'T FIND ADDRESS THROUGH THERE SYSTEM. I ASKED TO CANCEL IT THEN IF I CAN'T USE SERVICE.... TILL THIS DAY I'M "STILL BEING CHARGED MONTHLY FROM THESE SCAM ARTISTS PLEASE PEOPLE GO TO A DIFFERENT COMPANY WORST EXPERIENCE I'VE EVER HAD...............

I been with EarthLink for 4 years when your service gets turn off and you pay the bill it takes almost a month to come back on they keep lying saying the next business day but it's a lie they is bad for business I just paid for my service again on Wednesday 23rd of November 2022 and my service is still not on I even told them I work from home they don't care about that

This is the shadiest company I have ever dealt with. I paid $100 for installation and it’s been two weeks and no installation. No one can tell me when it will happen or why it hasn’t. They tell me every day that they can’t get ahold of their technicians. I ask to speak to a supervisor and am told I can’t because they are busy. They won’t give me my money back. Sounds like theft to me.

It's not even 2 weeks I've had EarthLink and it's by far the worst internet company ever. They quoted a fee of $79 when I called then after they charged me an extra $80 and said that was the monthly fee. To add insult to injury after paying all that money the internet does not work, it keeps buffering, then they keep texting me about my data usage and how I need to purchase more. I'm sending them back they piece of junk immediately. WORST INTERNET PROVIDER EVER!!!!

Earthlink is terrible what ever they say will be your internet speed is a lie. They can never help if you have issues with your internet speed and no one ever speaks English everyone I've ever gotten for help is from Indonesia or south Africa which makes no since because i live in America. I'd rather just pay the $290 bill for AT&T because this isn't worth it. My Verizon bill was only $80)month at earth link I'm paying almost $100 for worse service and they lied about my MBPHs i have available where i live with the additional benefit of no refunds

I've only had service here since July. It's September 1st and I haven't had internet more than I have. Had to pay month of August TWICE because it didn't go through and was pending for weeks. Said my services would be back on within 10 minutes. It's been FOUR DAYS and they keep saying it'll be on by 11:59pm and nothing. I'll pay millions of dollars before I EVER use EarthLink ever ever ever again. WORST INTERNET COMPANY IN THE WORLD!!!

Watch your bill. I was charged $10 more this month, checked my bill and no change. I asked customer service and was told it was due to higher costs to the business. No notification of increasing prices and no charge on my bill. Being a company that requires you to autopay, and if you don't pay close attention, how many people are they getting??? Will be changing services ASAP!!!

the representative was very courteous and understanding. I highly recommend Earthlink. The speed and connection is wonderful.

They charged us $70 for "45 MBPS" and $9 for modem fees. Neither of these numbers matches up with their site. I called to ask them if it was MegaByte or Megabit and she laughed and said they were the same thing... I asked because we were getting 80 Mbps so nothing was lining up. I don't think she understood, but she said I'm getting Megabit. This is a ridiculous amount of money for 45 Mbps. Their website sucks and doesn't give you any info that you actually need. You have to call to do anything with your account. I don't recommend it.

I guess I am just in a bad area and did not understand correctly. Costumer service seamed great but my connection stink and the speed is surpassed by dial up. I hope I cam get out of contract just no good for me. Will be higher rating if I can get out of contract.

I signed up for EarthLink not even a few weeks ago. I went with the 100GB plan and apparently we used 100GB in less then 2 days and 1 of those 2 days we weren’t even home. There is absolutely no way we used 100GB in 1 day. We only had 1 t.v hooked up and 2 phones. The 5g went to 2.4 or whatever and we can’t even watch a Netflix movie. This is awful. The worst internet around.

They don't tell you when you use up the internet provided it just cuts off they also say they are sending you the return label over and over never send it and then charge you $200 and then tell you that the only solution is for YOU to pay out of your pocket to mail their equipment back since they are having issues with their return label process. So because EARTHLINK can't seem to figure out how to get me a return label now I have to pay for shipping out of my own pocket. Disgusting.

The absolute worst of the worst. They cut off my service for nonpayment just after midnight when they're closed. Their hours are 9am to 10pm. I am EBB approved and shouldn't need to make any payments because my service is less than $40 per month. I've been with Earthlink for over 20 years and sick of their horrible service. This time bought them a lawsuit because I'll be sewing the $#|! out of them!!! I'll get DEEP in their pockets and hope they go out of business!

Worst company to have. Had them for 16 yrs. Went from $4.95 to $8.95. Raised me from $5.95 to $7.95 without ever notifying me of a price hike. The only notice was invoice saying we're going to charge you acct x amt. Then it was $8.95 and lowered my space from 300 to 200 and I couldn't receive mail bc it said mailbox is full. Please don't deal with this company so many free ones out there or pay for a private one for alot less money.

I am under a contract and yet they can’t provide the service I am billed for. They hang up the phone in you, after you have been trying to get issue resolved for over an hour. They waste your time and bill you for services you do not receive without any compensation. They don’t keep their word. They out right lie to you! Don’t make the mistake of getting their service that is out more than it is provided. Horrible! Terrible service provider!

Should be zero stars I live in a small mobile home the modem/router is in the middle of the home yet at each ends service sucks and has a bad lag I constantly have to reset it very very unreliable service And not worth the money at all I should have just stuck with my mobile hotspot on my phone now I’m stuck in they’re contract and they won’t do anything to help my advice steer clear of EarthLink unless you want to pull all your hair out on a daily basis

horrible costumer serivice - teck - did not show when sapossed to -- called me at 8:30 am -- an never showed - besides making rube comments - when he thought i had hung up -- he said yeah - i make sure i won't show up before noon. -- so never showed - i called earthlink at 11:26 - on phone till 12:20 -- wasted my time this morning - never showed - teck was rude - just horrible experience

If I could give lower than 1 star, I would. Technician was scheduled to install on June 17, 2021 between 1pm and 3pm California time. He never showed up, no communication at all. I called Earthlink 4 times and waited approximately 15 minutes each time to speak to someone. I finally spoke with a rep and told her I want to cancel which she did. Very poor service.