Comcast Xfinity Internet

Customer service is beyond inept. Initially called in just to transfer services to a new address. I got coaxed into an upgrade (promotional discount) where I'd be paying about $40 more than my original bill. During the first call with a Supervisor I was told I would receive discounts. I was then transferred to the billing department where I never got to speak to a Supervisor. Requested a call back. Never recieved a call back. In total this took about 2hrs out of my day. The next day called again. I was promised by an executive account manager that a Supervisor would call me. That the two previous Supervisors would be reprimanded. I received a call back finally, but on a Saturday while attending an event (completely inconvenient) Supervisor said he would call back. Well it's been 4 business days. I have yet to speak with a Supervisor in regards to this "Promotional Discount" that apparently each Supervisor gave me incorrect information about.

Problems have been infrequent, and they have been responsive and helpful when problems have occurred. They have continued to upgrade equipment when available.

I rate them thus because they are reliable, very few interruptions; and there is no provider that can claim they are free of interruptions. Four stars is an excellent rating on my part.

Usually, I don't write reviews, but this case crossed all boundaries. In a nutshell, it's hard to believe that a huge company like Xfinity could act this way. Story nr 1. I used Xfinity internet services and paid $80/month at the same time when a friend of mine living in the same building using the same services with the same speed paid $60. The service I am talking about is the Internet package to 200/mbps with BlastPro package and no annual contract. But the story not about this. Once I checked my bank account and saw that Xfinity charged me $104 per month. I contacted support, and they said, oh you know, you use our services more than 12 months, and the offer was active for 12 months that's why we charge you more now. Without any notice, without my permission! I said, if the offer expired, disconnect me from the service, but who gave you the right to charge me more without my permission. I asked for the reimburse of the overpaid amount. After, the operator said, don't worry I have an excellent offer for you, the same service with the same conditions but for $40/month. I clarified several times about the price, speed and contract length and other terms, etc., because the offer was suspiciously good. They sent me a contract with the price $40, I signed. After a month I paid $40 for the service, but on the second month, I saw a bill almost $80/month. I contacted support again, and they said I am a liar, and they couldn't offer me the terms I described. I asked, why I had a bill $40 for the first month? That's because we gave you credit for $20!!! That's it. This is how Xfinity cheated me for the 1st time, but we agreed on the price $60/month. Story nr 2 After a month, when I made regular monthly payment, the next day they disconnected me from the internet. I contacted them, they said, sorry, something went wrong, don't worry I will restart the service for you. The internet was restarted, and after several days I receive an email, please sign an agreement and the agreement with entirely different terms I had before they disconnected me. The internet speed changed from 200 to 60mbps and with minimum 12 months contract. And this is how Xfinity is trying to cheat me for the second time. Now I am chatting again with their support, spending my time and now I save copies of all the conversations, I have with them and recommend you to do the same if you deal with Xfinity. Goodluck you Xfinity if this is a way you do your business.

Was suppose to work tonight and here at the house totally bewildered at midnight. My internet with COMCAST XFINITY has been on the fritz for the 6 month's I have had it. So two days ago spoke with them and it appeared the box was faulty. So we schedule today at noon for the box to be replaced. The guy arrives at 12:30 and the horror begins, He keeps telling me the line is bad. It ends up he destroys all of my working internet and TV's. 8 Hours later another contractor comes out and fixes everything back to where it is suppose to be. I have had it with comcast!!!!!!! ALL DAY COMCAST REALLY??? I still have a wire in my front yard that they never bury.

The internet is the best for the price, but their customer service over the phones is the worst I've had to deal with in a long time. It takes hours to get anything done that way. If you want something it's best to just go to a store and talk to a person directly.

I've never had a good experience with Comcast Xfinity nor has anyone I know. Customer service doesn't know much or how to help, especially if you get some sort of deal through your HOA or through a 3rd party provider. The modem/router they provide is poor quality so when they say you're getting a certain speed it's only if you go out and buyer an expensive modem/router and even then you still won't get what you're paying for. They inflate that number as a possibility.

Unfortunately, this was a bad experience overall. I have not used Comcast Xfinity for about 2.5 years because I feel the service was so horrible - both towards me as a customer and the actual internet. The internet service constantly went out, and I had to reset the whole system in order to get it to work again. That is fine if it's something that needs to be done monthly or periodically, but every few days is too much. Additionally, I set up my automatic bill pay multiple times, and each time received a confirmation that it was set up. I did not receive paper bills, but was set up electronically, and each month would see the bill come through, knowing that it would remove from my account on the due date. Yet every three months, I would receive a shut-off warning for lack of payment. I'd go back to check that indeed, I had never been charged each month, even though I had confirmation that the bill pay had been set up. Each time I called customer service to get it sorted out, they all treated me like I had not set up the bill pay correctly, so that is why it did not work. When I provided the email confirmation, proving that it indeed was set up correctly, there was always other excuses as to why it was my fault it didn't work - my card had expired (it didn't), my bank had declined payment (they did not), etc. As soon as possible, I cancelled the service and found a local provider that provides a better service, at a better rate, and is happy to help with any questions or concerns (which has only happened twice in the last 2.5 years vs every month). Sadly (yet not surprisingly) I have zero desire to ever work with Comcast again, for any services.

I've been using Xfinity internet for a couple of months now and most of the time it runs really well, other times it will randomly go out for no reason. I feel like I'm spending too much for fast internet for it to go out for no reason.

My children tell me it's the worst service we have ever had. They can't get internet on their phones or x-box in the basement right under the modem. Yes, we tried an extender. Very frustrating since we switched from a reliable, good company to Xfinity because they claim to be the fastest. Unless you live in a 10x10 foot house, it does not perform. And they have to run ugly cables all through your house. Not worth it, stick with phone line internet!

I have been with xfinity for over a year now and I haven't had any issues until a sales rep called my phone and convinced me to upgrade to a bundle package with the total price being $50 and change including taxes, fees and auto pay/eco pay. I made sure to continuously ask that that was the final price and she agreed that it was. I accepted the offer and awaited my first bill with my faster internet and packaged deal. It seemed like an awesome deal! But.. when I received the bill it was almost $20 dollars higher than previously quoted! I decided to call customer service only to be told that if I wanted to go back to my previous service of just the internet that I would actually be paying MORE than my current bundle!! Evidently there is nothing that they can do for me and they just lost my business. No wonder your average is 1.2 stars. You profit off of lies and deceit.

I've been using Xfinity for about a year now and it has been good so far. There are times where the internet slows way down, but it usually only lasts for about a minute or so. Other than that things have been really great.

The customer service is awful - I have been messed over several times, and it is difficult to speak with someone who actually knows exactly what the problem is and how to fix it. I have been flat-out lied to by their reps saying I could return to my original plan when I had to up it for ONE MONTH. Then, I couldn't return to it and had to pay MORE. The coverage is sometimes spotty. The only thing I love about Xfinity Internet is the fact that there are hotspots for free all over. They are the only provider in my area, so I have to go with them, but they have some of the worst customer service I've ever experienced.

I was duped into a technicality in a contract with Xfinity. I moved home after military service fully intending to bring along and use my Xfinity service, which I liked. When I arrived I was told Xfinity could not service my location, that my service would be terminated and backdated to the date I moved out and I would have a credit on my account. I was thrilled at that moment how smoothly the transition went and sad I had to lose Xfinity. I was in a temp rental at the time which only provided AT&T so I figured when I moved maybe I could get it back. Then a couple weeks later Xfinity direct debited my account for over $600! I called to find out it was an early termination fee. After further discussion a representative named Princess told me I had signed a contract stating if I moved out of their service area I would have to pay and I should have moved to an area that they serviced! My jaw dropped. I called my bank which is awesome and they said it was not right. They returned my money and started an investigation. A month later I thought all was good then I started getting letters and calls from collections to collect $560. I called Xfinity again only to speak to a lady who this time said that it was an invalid charge as I did not cancel but they could not provide me service. She stated the issue would be cleared from my account and she would notify collections that it was an invalid charge. Two weeks later collections is calling me again. Xfinity coming after me for $560! I called again and was sent to “the highest level” for over an hour of discussing. Relentless, they would not give up until the money was squeezed out of me. Given their multiple mistakes in telling me my account was cleared and even being told at one time I was getting a credit they decreased what I had to pay down to under $200. I was still not happy with that but I begrudgingly paid to protect my credit. I am now in a home that Xfinity services. You tell me, would you come back to them after that?

For a long time, and still is the case in a lot of places in Utah, the only internet options were Comcast and CenturyLink. Comcast was the better choice out of the two. Comcast offered higher internet that didn't cut out as often. They were a bit more expensive, but worth it. I no longer have Comcast however, and am happier with what I have now.

I have generally been pleased with Xfinity as our Internet provider. I am pleased with the speed but too often (more than once a day) I get the "no internet connection" message and have to take the time to reconnect. I'm almost always able to reconnect within a minute or two, but it's frustrating and time consuming.

I am in Chicago, IL. I assume this is an important service area for COMCAST. Internet outages are frequent. Frankly, I might be able to live with this if it weren't for the outages (I have not had consist service 5 days during the last week - after 30 minutes on the phone with COMCAST Customer (Dis)Service, I was provided a whopping $13.56 credit! On top of this COMCAST Customer Service is shockingly disorganized. A phone call to confirm 'outage in my area' will usually mean being routed, without warning or consent, to 6-7 different agents none of whom are informed of what was told the previous agent (ie restart) and 6 agents = 6 different 'expert' opinions on what is wrong. DON"T AGREE TO ALLOW THEM IN YOUR HOME - THEY CHARGE and then CHARGE AGAIN AND THEY DO NOTHING!

Here's a detailed list of pros and cons of the Comcast Company. Pros: - Widely Available - Fast Internet speed packages available - Cable Bundles with Internet deals - Xfinity hotspots (for when you're not at home) Cons: - Outsourced and scripted Customer Service - Unreliable connection some day (It can completely stop working, especially on rainy days) - Speeds can go down to under 15 Mbps for weeks at a time (even if you pay for 75+ Mbps) - Comcast has a monopoly in many areas, forcing many customers to get ripped off on prices - Comcast might send a technician to "check things out" but they wont fix anything outside your house, because they can only bill you if something is wrong on your end. (if its their equipment in the neighborhood, they don't care as it costs money) - When you call to speak to a technician, you get put on hold multiple times for over 20+ min each time. Comcast seems to have a very negative impression on many southern states, as they have a HUGE monopoly there and the prices for the unreliable service are ridiculous. I would not recommend buying a product/service from Comcast unless they were the only option (unfortunate) or if they were the best option in your area.

Sarasota, Florida - Positively the most unacceptable customer service of any company. My phone calls for help are constantly bounced to the Philippines....I cannot understand the reps, they are way overly apologetic for everything, losing sight of the problem I called about. I ask to be transferred to the mainland, and I'm told tech experts are not available. After a long painful two hours of troubleshooting and attempting to communicate so we both understand, I'm told I need a new modem. They will mail it. 2 days with out service, and in the mail, comes the instruction book for the modem..no modem. I unplug the mess of wiring and pray that I will know how to connect the new modem that I decide to pick up at the Fruitville, Sarasota location. After driving 12 miles to get there, the office is now located at University, the very northern most boundary of Comcast service territory, with the only other one in the county being located to the south, 30 miles....who was the Comcastic genius who thought this through? The office is in a small plaza, with Millennials staffing it. I'm barely greeted by the greeter, Angel, who asks my first name. The young man is looking at the huge TV screen, not even at me, handing me a piece of paper with my name on it. I am the only customer waiting who is not with someone at the counter. He could at least make eye contact. I ask, "what is this for?"...He says I will be called shortly. I am called by a young lady, who also does not make eye contact and expects me to follow her. I tell her I am frustrated. She ignores my statement, and takes my modem, scans it and gives me a new one...that's it??? I am a savvy senior citizen, who looks younger, but has not grown up with technology. It doesn't come easy, however, I understand and know quite a bit. I begin to ask questions about connecting the modem. She is indifferent, with an attitude, quips out short answers, and at the printer tells me, adamantly, all printers are wireless....I know mine is not...it's old, like me, but still works. She is frustrated with me, tells me to call the number, go to the site, on my receipt for instructions. I tell her I don't think I can hook this up. She says, "Fine, I'll schedule an appointment for $50." Angel tells me on the way out to have a nice day...I tell him he's the worst receptionist I've ever met. I'm really a patient person, I'm not unkind, and I am ashamed that I reacted this way....I have been in customer service for decades, and would never think of treating someone like I was treated. I am also a former Comcast employee, and grateful to have resigned while still having my health and sanity. Comcast is a terrible company to work for, and if there was another provider of services, I would leave in a heartbeat.