Comcast Xfinity Internet

I live in Chatham, Illinois & Comcast xfinity internet service is the absolute most unreliable service I have ever experienced in my life. The connection is horrible, absolutely horrible, once again, horrible. Service goes in and out constantly all day, every day, 100% unreliable. Their customer service is just as bad, if not worst. I have had this problem for many months & still not resolved. I have tried many approaches to fix this with various technicians & the issue is not in my equipment. Negative infinity stars for xfinity. I can say this, they live up to their name ‘xfinity’, meaning, anti-infinity.

I had Comcast at my business for 8+ years then they changed me to Comcast business and increased my rates. I only needed internet and basic phone and I was being charged $180 monthly. Insane! I would call them up and complain as they tried to justify there inflated charges every time. They changed my rates 1 time down to $120 then right back to $180. Apparently I signed a contract to reduce it to $120 not realizing this I changed to Centurylink paying $99 and called up Comcast to cancel there service and they said my final bill will be $1000 because I was still in contract. No way was I going to pay but now they have me in collections. Don’t use this company

If I could give a 1/2 star I would. I HATE this company, but unfortunately have no choice but to use them as they do have the fastest speeds in my area and I work from home. The reason for my hatred is primarily due to the abysmal customer service. If this company was not a monopoly, they would have no customers. You cannot reach a human being on the phone or chat. My internet bandwidth has been terrible every night for a month or more and the only solution they have is to restart my modem which they say "resolves most issues". Um, I did that first thing before I tried to call/ chat because the last thing I want to do is deal with xfinity customer service. The prompts they give you on the phone basically allow you to choose to restart your modem or not and if you say "yes" they say it will take about 10 minutes and tell you to call back if there are still issues and disconnect the call. Chat is no better because you have to click on the options they give you for your issue and if you try to type in a message, they say "we are having a hard time following the conversation. Please click on one of the above links". If you ask for an agent, you get put on indefinite hold. You are basically powerless to get any resolution to your issue. Did I say I hate Xfinity?

Horrible experience at every step. Assigned incorrect address initially. Took hours on the phone to resolve a simple issue of changing my account address Appointment was canceled day of. Couldn't get internet turned on until days later. Missed delivering a crucial cable. Internet speed is 1/6th of what I'm paying for. ZERO compensation for any of these issues. Horrible customer service. Agents continue to tell me things that don't end up being true. Infinity number doesn't connect you to an agent. The bot is not helpful. Very much considering canceling and eating the cancellation fee. It's that bad.

I am a 45 year old business owner who has been in business for 20yrs plus. I Have had comcast at home and my shop for over 8 years. Due to having no other choice other than them I delt with the horrible phone and declining internet they provided. I cancelled the service and was told in a contract that would have a early termination fee which has been dragged through the dirt and charged month after month even cancelling the service months ago. they said even after cancelling can still be charged 60 days later. if you are making a choice please run as fast as you can from comcast, If fios is available take it . BY NO MEANS SIGN A COMCAST CONTRACT you will regret it.

Their bandwidth is horrible. It will start going down and then I have to call. They say they have to refresh in their side. No other company I’ve had internet through has had to do this. Unfortunately it is the only option I have at the moment.

I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.

Overall decent with few interruptions in service. Have notice when watching netflix the show will buffer then title wont be available. not sure if its internet or on Netflix's end

Poor, poor, poor customer service. Im not even a customer, but since 3/16/20, I've been after them to remove their downed line from my yard....I've called numerous times, had techs out here several occasions. Finally they came out 4/14/20 to remove the downed line. They take long lunches and by the end of the day, they say, "we'll be back tomorrow to get that ugly line out of your yard." Well, today is 4/15/2020, they showed up around 9:45 am. They have been to lunch since 11:30 a.m. and they haven't been back and it is now 2:32PM! Get the line out of my yard! Then to top that off, try getting through to a "real" person if you are NOT a comcast customer and even if I was, I couldn't get through to a real person to bitch again about the poor customer service...GET YOUR LINE OUT OF MY YARD!!!!

I had AT&T DSL and had lots of problems with pixelation on my TV and internet not working. With Comcast there are fewer events of not getting good signal and internet.

If I had an option for Fios or DirectTV in my area I would drop Comcast in a heartbeat. Their connectivity is unreliable, they are over priced, and they nickel and dime you for evey little thing. Right now during this quarantine their true colors are showing. My internet connectivity has been spotty going in and out all day interfering with my work. Usually when this happens in s normal situation I get fed up and do something else, but now I realize for the money I am paying this is not right. My bill is more than my car payment and I am not getting the service I paid for. I am so fed up with their claims of great service. If they really wanted to offer a good deal you would ne locked in for the sales price for your entire 2 year contract like with Fios or DirectTV, your bill wouldn't triple after the first year. They just care about the money they can make ripping off their customers, whether or not they are getting good, dependable, and consistent service.

Terribly slow and unreliable internet and even worse customer service. I have the basic wifi service. I have been trying to work from home, using ONE device (a small laptop) in the ENTIRE house (nothing else drawing wifi) and I am kicked on and off of the internet all day - dropped from online conference calls, kicked out of my email, etc. Also, I know it's not my device because other devices, that work great elsewhere, will do the same thing. I performed the online device speed test, online troubleshoot (I'm not joking - at least TEN times in the last week alone), restarted my modem, and followed all of the other online tips for maximizing connection speed. Troubleshooting always says nothing is wrong. I have tried SO HARD to get a hold of ANYONE for weeks. On top of the connection issues, I have a specific advanced settings question I need answered AND there is some info in my account that is wrong so it won't let me use all of the self service options online, and it says I need to call and talk to someone to fix my log in stuff - so I try to call to talk to someone and LITERALLY CANNOT GET A HOLD OF A PERSON FOR THE LIFE OF ME. First, it makes me go through the same incredibly time consuming automated system that I have already been through a million times which NEVER HELPS AND DOESN'T HAVE THE OPTIONS FOR THE ISSUES I NEED HELP WITH and just makes me run troubleshooting AGAIN AND AGAIN. I ONCE, FINALLY, got on a call wait list and they never called back. I used the "Chat" function in the online account which was completely useless. If it's a real person, they won't answer my questions - I would ask very specific questions and they would avoid any remotely non-straightforward question, and just restart my modem WHICH I'VE ALREADY DONE A THOUSAND TIMES AND ISN'T FIXING MY PROBLEM, OR ANSWERING MY QUESTIONS. THEN the person on chat gives me the number of the same automated system i have been through A THOUSAND TIMES. I'VE GOING THROUGH CIRCLES FOR WEEKS TRYING TO GET THIS FIGURED OUT. WHAT DO YOU HAVE TO DO TO GET YOUR PROBLEMS ADDRESSED????? WHAT DO I HAVE TO DO TO SPEAK TO SOMEONE?????? I AM SO INCREDIBLY FRUSTRATED. Finally I'm just canceling the service and trying CenturyLink because my internet literally does not work and i literally cannot get anyone to try to help me.

I had nothing but issues with this service since day one. They give you the option to set up the equipment yourself without an installation fee. I was told that my address was eligible since there was service prior to me. I picked up the equipment and soon found out this was not true. I ended up having to wait another week for someone to come out and install it - and was still charged the fee. During the duration of my service the boxes would disconnect or the sound would go out. I had to relocate out of state unexpectedly due to a domestic violence incident and cancelled my services. I was NOT informed by the customer service representative that I would be charged a $210 early cancellation fee. I was not informed of this when I signed up for the service either. Once I recieved a bill in the mail I immediately contacted customer service and was told I could dispute the charge and I would be contacted with a result in 48 hours. Several months pass and I had heard nothing so I called today and was informed that the dispute was denied and I would still owe the $210. I informed the rep that I am a single mother who had to move out of state due to a violent relationship and I would like to speak to the supervisor. The supervisor refused to speak with me and I was told my only option would be to transfer my service to someone else. Comcast does not cover the area I relocated to so I could not transfer my services even if I wanted to. I am trying to pay my final bill with what little money I have for my 5 month old son and I and i'm being told nobody can help me with this termination fee. People are struggling to feed their children during the COVID-19 outbreak and this company is worried about penalizing me for having to move due to domestic violence.

Whenever I moved to Houston back in 2016 and after doing my research and asking people I was told that Xfinity is the best in the Houston area, so i decided to get the service and right after getting it i started with the supposedly fastes internet for around 70 dlls a month, after a few month of usage i didn't get any internet in the upstairs area, tech guys came to my house twice and they said my service was 100% good and working everywhere I could have internet in my room or in any room. I was so disappointed and called the again they told me i needed to increase my speed, I upgraded to 85 dlls and still the same. After calling to request to cancel my service one customer service rep told me she will sent me a router and told me to try it out at no cost, after one month my bill rise to 128 dlls for the SAME internet no change at all, I called to see what was happening and their response was "We can cancel at any time you request" Soo disappointed they wont want to make it right to me!! Im currently looking to switch and will cancel their service this weekend, we get a lot of outages during the month and I need a company that is consistent, XFINITY is FAKE and their staff is not trained the same. DO NOT GET XFINITY !!!! Best of luck!

My story: I moved into my new place and ordered internet services at a speed of 150 mbps. After experiencing horrible internet speed and connection issues in a populated area, I complained and found out after several phone calls that 150 mbps is not even available in my area!! That is fraud! So, once I called them out on their lie, they were glad to adjust my bill to a lower unlimited data plan. Now, several monts later, my bill is all paid up and I get another bill from them for $90 for exceeding the allowed data usage on my "unlimited plan". I called them and they said I owe the money but I will be filing a complaint and cancelling my future services with them. It is sad that a company this size feels the need to conduct dishonest business practices! So angry!

I just signed a 12 months contract for internet last week for $30/month with automatic payment and eco bill. This afternoon , I checked my Xfinity account and it showed $40/month. I called and talked to an Xfinity agent, he told me that $30/month take 45 days in effect ! That wasn’t the words the sale agent torment: $30/month for 12 months contract with auto pay and eco bill sign up !!! The Xfinity billing agent told me differently and he said is in the paperworks ! I did not receive any paperwork for that. I think Xfinity is cheating the customers with the way the agent said : it takes 45 days in effect contradiction from the store sale agent !!! ***Everyone should be aware of this slicked cheating customers before sign in any contract with Xfinity.

Absolutely appalled by the customer service at Comcast Xfinity Internet. My signed on in October 2018 without a contract period (knowing as a military fiance I'd be moving) and was told the rate. I was told I could self-install, which was wrong. I had to wait for a representative to be available to come out which lead to my service actually starting over a month after I had signed up. A year after joining my cost increased, I asked why, in which they responded I was in a year long contract/promotion. Multiple representatives in Atlanta called around my "renewal" time, all offering different promos and all saying I had to commit over the phone at the moment. That if I did not commit now there was no guarantee the deal would be available later, even when I asked for documentation they said I had to stay on the phone to receive, read, and commit or the deal would end. I accepted the increase, to now find out two months later they increased their rates for anyone not in contract. I explained again I didn't commit before because I was engaged to someone in the Army and now I can't commit to a contract because we are going to be living somewhere without Xfinity. I asked if a discount was available, they said there are discounts they are allowed to offer but not for my circumstances. The "escalation" representative told me if I had signed on originally under his name, I would have gotten out of my contract with the move, but there is nothing they could do for us at this point. The only deal I could get was for signing up for auto-pay which wouldn't start for 45 days (we're likely moving before that). My bill has now increased twice and my service has been worse than ever since I didn't "renew" in October. I would highly recommend going with anyone else if possible.

The customer service is good. I like being able to go into the store and talk to someone in person. That is a huge benefit. The customer service reps are courteous and well trained. The internet service is better than Centurylink. There are many downtimes. It's expensive and you have to call often to find the best price.

I am hoping to call some attention to my current issues with Comcast Xfinity! On December 4 I called about getting new service run to our new home in Woodstock. This is a new construction development with 4 homes. The neighbor right outside our neighborhood has Comcast! First call I was told a request needed to be put in to see if the address was serviceable, and the agent would call me back within 48-72 hours. December 6 I called back..an agent then said " I can't believe they haven't called you back, they are usually very quick with this type of response. Let me put a note on your account stating you called and need an answer." I then called back December 9, another agent told me "it could be up to 10 business days before they have an answer back from the CAR department." On December 12 we got an automated call saying "your address is not serviceable" December 13 I called and was told a request was put in to CAR to make the road and homes serviceable. I asked for a timeline and they couldn't give me one. I called daily for ten days to try and get some kind of timeline or responsible response! I got a different answer every time I called. " We can't run lines until the development is completed" "Well I see here we told you on December 12..." "Let me send you to our moving department" The agents would tell me whatever they could so I would just hang up. The agent who sent me to the moving department ended up sending me to technical support. Technical support laughed and responded " I am the furthest guy to be able to assist you." He did the best he could and transferred me to where he thought I could be helped. But nope that guy just said "My supervisor said we expedited your ticket and that is all we can do at this point." I have asked to speak directly to the CAR department just so I can receive some kind of timeline... and I have gotten "I don't have access to that department," "My supervisor said they don't have a direct line," "I will email that department and have them call you withing 3 hours" (no one ever called). Mind you through this whole thing every time I call the only notes in Xfinity's system is from December 12 when we were told address was serviceable. The developer of my community has been trying since February 2019 to get internet ran!! During my multiple calls I have been answering survey questions. I got a call back about one of my many surveys I completed. That agent directed me to their moving department. I immediately called that number in hopes they could assist me. Come to find out it is a third party company called Porch.com. The agent their said he would set up a technician to come out in 4 days and do a survey on the house and the tech would call in a work order to get a line run. The day before the actual appointment we get a confirmation from Xfinity with the wrong address. We called Porch.com back and they said the address they show is correct, and we needed to call Xfinity. So I called Xfinity... They told me "the address is not serviceable, and let me transfer you to the CAR department." The first question I asked the agent when she picked up was "Is this the CAR department?" her response was yes. Then after she went through all my notes she said their is nothing I can do until I get an update from the original agent who put in the order on December 12. I asked " Is there a direct line I can call you back on, since no one can seem to direct me to you?" Her response is I am just the billing department, you can call 1800Comcast. If i could have reached through the phone and smacked that woman I would have. So now our appointment has been cancelled. My husband works from home and we have kids! Who can live without internet these days. We close this Friday December 27 and can't even move into our new home because my husband can't even work! We only have one vehicle. So if my husband had to drive somewhere to work, the children and I would be stranded! I even at one point told the agent "Whatever amount of money needs to be thrown at this, let me know!" We live in a modern world and we have no other option other then Comcast and they do not give two licks about their customers. We can get a hotspot but that type of service is not going to work for the type of work Husband does. THIS HAS BEEN A COMPLETE NIGHTMARE

Xfinity works great now that we added some web amps to our home. Before that it was spotty in several areas of our home. But now it has great speed and connections in all rooms in our home.

Can't deal with their customer service! I had cell phone and internet. I called in May 2019 to cancel my phone service and the gal I talked to said after I paid the amount that she was telling me it would be cancelled before June. I started my new service May 30, 2019. I got 2 emails in Oct for my mobile phone saying I owe them money. On November 6 they showed it as an automatic payment which I did not authorize and took money out of my bank account. That is like stealing money from me. There should be some accountability from them. They are crooks!! I will cancel with them all together! I am just telling the truth!! 12/7/2019, Xfinity is doing it again trying to steal my money with auto pay and I have never had auto pay with them and I have cancelled phone and internet with them! They keep emailing and texting me, I have asked them to STOP!!!

Internet is fast --- there is a gamer in the family who loves that. But it goes down up to 15 times per day. Customer service is NOT good. Try working for the person paying the bills instead of trying to do as little as possible to spend any money.

I’ve had Xfinity for a little over a year and it has been nothing less of a disaster. My first bill was over $500 and I was initially quoted at $136. Within the past 4 months I have had bills well over $247 and now I’m making payments to my account and the funds are being applied to my Mother’s closed account. 5 failed attempts to get the situation rectified and 3 reconnection fees for disconnections due to their negligence. I have called their retention team and no one can comprehend with you’re applying money to a closed account that doesn’t belong to me. I left Dish Network because Xfinity offered a better bundle plan. This was by far the biggest mistake that I could’ve made!

they have upgraded out speed a few times in the five years that we have had them. They can improve by eliminating outages. We are always aggravated when out Internet connection goes out. It seems to occur about 8 out of 12 months.

We’re very disappointed in Comcast and their customer service. We were planning on switching to them for internet. They gave us a better rate and better speeds. We had a day scheduled for them to come out and install it. We received a text letting us know our tech was here. We also got a notification from our house cameras that someone was at our house. As we waited for them to come to the door we received another text saying “no one was home” we then reviewed our cameras and the tech never even got out of the van were very very disappointed with your customer service. Obviously your company doesn’t care about their customers or expanding.

Okay, let's start of with saying that they rope you in by giving you a good deal for a decent price. Then they just straight up mess you up. WOOOORST customer service and just everyone that works there must know they have some sort of deal with evil. All they want is to slowly take all your money. My bill for the same service went up by $60/per month. That's insane! That's $720/year FOR THE SAME EXACT SERVICE. I am never one to leave reviews or complain but they have driven me to fury and frustration. I have tried to talk to them, find out why, and all I get are rude, vague responses. Then, I have constant outages. To be fair, they will give you $5 back on your bill if this occurs for a whole day. YET, why is this occurring??? Because they are just unreliable and bad. Then they will charge you for equipment which you never got and sneak it into your bill without telling you. OH AND I FORGOT TO MENTION, THEY NEVER TELL YOU WHEN THEY ARE UPPING YOUR BILL (FOR NO APPARENT REASON) EITHER!!! Needless to say, I am canceling. Which the process of doing that is a disaster. They are like a company run by evil. If you have the chance, DO NOT EVER START WITH COMCAST/XFINITY. It will haunt you, frustrate you, and cost a lot of money!!! I am appalled and frankly just angry!

I requested for a service that's going to start after 3 weeks and after 13 days when I visit to the store a representative mentioned that my order has been cancelled on the day I opted in, there is no notification or intimation saying my order is being cancelled. Now I might not have the same plan and also need to go through for another credit check and worst thing I didn't even receive the money I paid initially and have to pay again. Customer care says it's the system which automatically cancels the service as I didn't picked up my router within 10 days which I never got to know saying I have to pick up my router in 10 days. Such an awful service to the new customers and I'm worried now how they are gonna treat the customers who are already part of Xfinity.

Awful customer service regarding their internet plans. I'm stuck with them, but it doesn't mean you have to be. I felt like I was in a quicken payday loans scandal. Read ALL the terms of your plan. They said they warned me about the pay increase (my monthly fee DOUBLED) in my statement two months prior to the increase, which was NOT true. When I told the "customer service" rep that nowhere in my statement was I notified of the price increase, she said it was stated clearly in my terms and refused to adjust the bill. Shame on me if I missed that term, but as far as the notification on my statement...never happened. Furious, but hopefully someone will learn from my misfortune.

☆☆☆Make sure you read this before purchasing xfinity☆☆☆☆ I unfortunately did not read how terrible this company is So I went ahead and purchased the service. They sent a technician out to my house and he broke my equipment.. The technician just came out again and admitted that the equipment worked before, Admitted that he broke it but there's nothing he can do for me? (say's he's just the unlucky one that broke it but it was about to break anyway) I call in to customer service to tell them that is not a good enough answer and basically they tell me to kick rocks.. This is absolutely the worst customer service I've ever dealt with.. If I wouldn't have purchased their service my high end theater system would still be working. DO NOT! USE THIS COMPANY Because if you do have an issue I promise you are on your own. Would give -1 star if possible

I am a comcast internet customer for 18+ years. In our Township East Brunswick NJ they have monopoly as no other competitor like Verizon Fios are allowed to put fiber optic lines in East Brunswick NJ. This way they dictate their price for internet and cable. Even after applying promotion discount to existing customer, their prices are too high and keep increasing from time to time. This issue need to be addressed for all but specially for those who are out of job and they do need broadband internet for job application and online interviews.

Unimpressed so far, and we're not even connected yet ! installation tech showed up, and said "Oh, I'll have to get a crew out to bury the fibre line under the street and across your yard, we're not allowed to sling a cable across the street. I'll put an order in". The crew showed up a few days later and said "We're here to sling the cable from the pole across the street, to your house" "But the tech said..". "Oh you don't want to believe anything he says" Draped the cable - coax, not fibre - across the street, and left. Nice lady on the phone said "Oh, that's not right, you're down for buried fibre all the way to the house, I'll put an order in" Second crew turned up today, "We're her to sling the... Wait, you've already got a cable from the pole to your house" "Yes, you're supposed to be replacing it with buried fibre" "Oh, we don't do that, have to put an order in"...and left. This is really not looking good for continued service - assuming that they ever do get around to connecting it.

I purchased the 400 mbps plan from Comcast. I have had 2 technician visits and spent 4-5 hours chatting/phone over the past 3 months. My service is intermittent. It will go off completely then come back on full strength. It will go off 2-3 times in a 4 hour period. Hard to watch movies on wifi. I was told by 2 Comcast customer service representatives that the 400 mbps modem has been causing a lot of problems. I use to have U-verse. They were slow but the wifi was consistent. Comcast offered me a $20 rebate after three months of problems and hours trying to fix problems. They said I could change to a 150mbps service but the monthly price would increase. Very very frustrating!! Plan to change back to uverse at a slower speed but more dependable.

I find that this company like most companies tend to ignore the customers that they have now to branch out and try to establish other services that they wish to offer in other words it's all about money I feel that their cable phone and Internet is way too high for the customers that they could proclaim that they have you would think a company like roles that the prices would be Benchley come down not with this company they tend to go up higher and offer some horrible service customer service is a while if you watch a movie and it's raining outside of something has been moved he goes out do they give you anything to compensate for the time you are with our services know if you don't call they don't care if you were think with the money that they are putting out for this type of service that they would have someone who is paying a tension when they service go out it's not that I don't know because if you call they will say your services out we apologize we working on it how can you be working on when is your charge me for it to be out so no I do not appreciate Comcast Xfinity services

We have lived all over the US, and had many other cable companies. This is our first time having Comcast, and it's also the worst customer service I've experienced in my life. I have never once been charged by a company for a service call on their failing equipment, until now. $70 for a guy to cone out and say it's all working fine. Had to have them come back a month later, at the insistence of the tech on the phone, to fix it and replace the box again, and they tried to charge us again! Contested it, and was told by two separate people, after a series of about 14 phone calls, that we would be credited. I had paid all but the $70 charge, expecting the credit, and it didn't come. Then I got a late charge. Was promised it would be there the next month, and once again it didn't come, and I got ANOTHER LATE CHARGE. At this point if I would have called again, I'm sure I would have had a coronary...so I just paid it. Over promise, and under deliver, because they know they don't have any competition in this area. Finishing my contract, and kicking them to the curb. Highly unimpressed. To top that off, don't try to go to the local office, because the old ladies in there are awful rude little beasts.

Service was terrible. Could not get more than one device on at a time. Upgraded from initial service and continued to have the same problem. Had 4 or 5 technicians come out to "fix" the system and no change. Purchased a high end Motorola modem/router and same issue. Last technician came out and stated it was the modem/router without testing anything. They then charged me $70.00 and the service was still the same. Worst experience ever with internet and I have been working in the IT field for years. None of my clients use Xfinity at home and now I understand why. I finally cancelled the service and got hit with their "early termination fee" which was fine since I no longer want to fight to use the internet and can only have one device connected at a time.

I've paid $29.99 a month for basic internet, since Oct 2016 and always have been signed up for snail mail billing. Comcast put me on an email billing to an email that I never created and changed the internet cost from $29.99 to $84.99 a month, which I WOULD HAVE NEVER AGREED to paying, which is nearly 3 times the original cost. Once I realized the billing amount I went to the store and made sure the manager was emailed and notified in person to get this fixed and resolved. Come February still no solution, I agreed to cancel the internet services thorough them, since they clearly stated I could no longer pay the agreed amount of $29.99 and that the new cost was $84.99 (which supposedly is the cheapest as well). When I questioned a cheaper cost advertised online they said I couldn't get that promotion. Come June, now I'm in collections for unknown reasons when I'VE BEEN ASKING TO FIX THE ACCOUNT FOR OVER 6 MONTHS! No one seems to care, so hopefully the world will know what crooks this company is who is partnered with NBC. COMPLETE SCAM! BUYER BEWARE! Their own staff admits to scamming people, especially the poor and uneducated. This company should be SHUT DOWN or at very least PUNISHED FOR THEIR SALES TACTICS!!!

They are very thorough when they come to your house to connect your services. They also are on time. However, I do believe they are overpriced. They should offer more affordable packages & discounts for seniors.

I have generally had very reliable and fast service. I have alsohad great customer service whenever I've needed to make a call or go into the store for service.

I have had xfinity internet service for 2 months now and the experience has been horrible. The internet download speed is very fast, but the WiFi drops constantly throughout the day. As I work from home over a vpn, this is especially frustrating. I have had at least 4 tech visits that went from running a new line from the street, changing the modem, and a couple said that the problem was due to maintenance in an adjacent neighborhood. The problem has seemed to have gotten worse after replacing the line! I can’t take anymore. I will accept a lower speed with another provider. What good is high speed if it doesn’t stay connected?!! I should have learned from my experience with their crappy tv service. This is just awful. If you’re in the market for an internet provider, I highly suggest that you consider someone other than xfinity. This is just plain sorry that they can’t provide a stable internet connection

My actual customer experience has been good. But the prices are incredibly high and they do a lot of things that I think would take advantage of people who don't know a lot about modems, routers and the internet. I'm only with them because I waited long enough for them to offer me an good introductory price, but will be leaving them when its over when the price will increase about 150%.

A technician came onsite to fix an issue with service. He stated there would be no charge as it was the company's fault. I was charged. I called on 4/29 and they said they would remove it and it would show in 24-48 hours. On 5/4 when I called back as it wasn't there they kept me on hold for 15 minutes searching for the call logs to prove that I was told this. They would not allow me to speak with a supervisor or manager. They acted as if they were doing me a favor crediting me for something that should have never been billed. This last rep says that it has been removed, but was unable to give me anything in writing prior to getting off the phone so I have little faith that this will be done. Aside from the actual service being spotty, the customer services is horrible!!!!!

I mimic those reviews that speak to unbelievably frustrating dealings with this company. Getting the run-around on the phone was impossible and took way too much of my time. Having them for both internet and tv made it even more painful because internet drops were about once a week on standard. That is NOT ok if you work from home. In addition, I have young children that like to rent movies from time to time. One month, we were not able to rent or buy any more movies as we had reached some kind of "limit". Now, you tell me if it makes since that a company actually puts a limit on how much money you can spend with their company? Seems to me that is counter-intuitive to growing a business. They were for a time the only option, but as soon as I learned other services became available, I am now happily with Xfinity behind us. Incompetent and often inaudible phone personnel and managerial staff that does nothing to serve their clients. NEVER AGAIN!

+J.M.J.+ I'm a long time customer. Over the years it's been a headache doing business with Xfinity for many reasons. Unfortunately, the problems have only gotten worse- especially in the past three months after one of their agents made a mistake on my account and I'm now forced to pay a higher price then what I was originally quoted. Their customer service has wasted tons of my time. With every agent I spoke to (sometimes I had to speak to multiple agents on the same day– what a runaround) I would get a different or contradictory story! Their billing statements are very confusing and information provided by their agents and supervisors is extremely inconsistent. Yes, I had to take some issues up with supervisors after no satisfactory answers and/or contradictory results from agents. I only do business with them because I have to –they're the only high-speed internet provider in my area. The day that a competitor moves in with high-speed internet I'll be saying goodbye to Xfinity forever!

Other than initial installation (always a pain), I have had nothing but a positive experience with them. Internet generally fast, reliable, and competitively priced

I used to live in Philadelphia many years ago and had Comcast service for a while. It wasn't too bad compared to Verizon as far as the service and pricing. Because they had some competition there, they had to keep their pricing competitive. But their service has NEVER been good. It has always been an issue to get help with technical problems. Now I live in Reading, PA and they are pretty much the only game in town so they can do as they please and the customer is left with little to do about it. First, my service has been spotty at best. I have had internet connection issues for a while. After many calls to tech support and a couple of technicians coming out to check it out, the problems persist. My 2 year contract just ended and they have raised my bill by $25/month. I have called them to see if I can get into a different package or some other way to lower my bill back to what it was. So, they have "rules" about switching customers from one "bundle" to another. If you switch bundles, you have to go into a more expensive package ... WOW. And to keep just internet and phone service (as opposed to their triple play package I currently have) would actually raise my bill an additional $30/month. WOW. I guess this is the benefit of having a monopoly, right? Just what every customer wants, to pay a whole lot more for service that isn't even up to the standard it should be and then get the crappiest customer service any company has ever had. I have to figure out how to get internet connection with a different provider and Comcast can keep their "bundles!"

Xfinity's customer service and internet service are awful. When I first signed up with Xfinity, they said I should be able to use 3 devices on the speed I bought; however, even when I was just streaming the connection was incredibly slow. If I wanted to be to on my computer and watch Netflix, one of them would stop working. My package was suppose to include streaming speed but it clearly did not. Then I was stuck in another year contract with them but I had to move for work. They had told me that I could transfer my services and if they could not, they would call me back and let me know. I never received a phone call so I assumed the services transferred like they said. When I finally moved, the services were not transferred so I called Xfinity to see what happened. They said they could not transfer it (but like I said before, they said they would call if it couldn't be transferred) and that they would not charge me the early termination fee for their mistake (I was told this twice, not once, twice). Fast forward a month, I get a charge for early termination. I was on the phone waiting for an HOUR to talk to the supervisor because the initial person could not help me. All of that to tell me, there's nothing she can do. Even though, in the first place they made the mistake of telling me services could be transferred and it wasn't and then telling me twice the charge was waved but it wasn't. Awful service all together.

On 3/31/19 a technician came to our new home to setup cable, security and internet. An hour after he left all services went out. We called and were told someone was working on it and it would be back up shortly. Since this is not our main residence at the moment we believed what we were told and went home. On Tuesday 4/2/19 I called again now regarding issues at both our properties, after an hour and a half on the phone the issues at our main residence were resolved but I was told since there was no signal at the new house they needed to schedule a technician to come out. I explained that it was important to have someone out by the following day because we were having visitors. I was told this was impossible but the tech was escalating this request to a supervisor and I would be called back within the hour. I never received a call but I did receive a text confirming an appointment for April 5th between 3-5pm. Not wanting to continue making calls I accepted this and moved on. I received 4 follow up text messages confirming the appointment. At 2pm on April 5th after my brother left work early and drove an hour to wait for the tech we received a call stating the appointment was cancelled due to a computer error and they could come out the next morning from 8-10 am. The next morning would be Saturday 4/6/19. Immediately after hanging up I received a text confirming an appointment for 4/10/19 from 8-10 am. Xfinity does not in anyway value their customers and I hope whoever is considering getting their services reconsiders.

This use to be my favorite company. Until I start talking to their customer service agents. 2 weeks before moving to the new location I called Xfinity and explained that "hey I haven't moved but I will be moving what is the process to move service" Agent checked if they provide service in that area or not. Since we were moving to the same zip code they said yes we provide the service and it super simple to move service to the new address. said the agent and start trying to sell other services of xfinity instead of talking about when we are moving and what is process. Finally a day before moving I called and they said that they schedule a technician in our area and they will call in two days for appointment so they can come and install the network since it's newly constructed home. 2 days went by no calls. I called third day another agent said will have technician call you in 1 day. No calls came. I called back 2 days later another agent answered and said no ticket was created for your service so we have to restart everything. seriously? I work from home and I been skipping work because of that. She assured me that she will expedite the service and will give me a call in 2 hours and she gave me her direct extension and she told me if don't answer just leave voicemail and she will call back within a min. 4 hour pass by no calls. I called back on that extension and left voicemail and no call back. another day pass by. I called back again and and requested to speak to supervisor and they hang up on me. I pay my bills on time and been with them for a while and this is how they treat me. I called about 8 times and every time I have to give them my old address and new address and explain them why I am calling. They don't write any notes or nothing. Wasting my time. I would say go for another internet company who treat there customer better.

Back about a year ago, I signed up for Comcast's Gigabit Pro service. I was delighted to have such great internet at my home, and at a super low cost. I told everyone about it. Talked about it twice on Reddit. Posted in industry-specific Facebook groups. Even referred colleagues to sign up. In total, I believe the account rep I was sending these people to had at least 10 people calling him looking to get it set up. No matter how many people told me Comcast was the devil, I was there telling them otherwise. Telling them how great Comcast was. How they're becoming the best ISP in the world. It took a lot for me to say that, as a great friend runs a small local ISP. About 2 months ago, I decided to move. Called Comcast, explained to the agent that I had an odd account. Was told that it wouldn't be an issue, would be moved without a problem. Called again, confirmed again. Of course, on installation day, the subcontractor cable guy had no idea what I was even talking about. 3 hours later, I settled for cable internet with the idea they'd actually hold up their end of the promise. 2 months after moving, I still don't have my Gigabit Pro service and Comcast is refusing to even look into my case where 2 of their agents told me that it would be moved just fine. Comcast is saying that since it's a specialized service, they do not have the permission to tell customers it'll be moved. Now, they're telling me I never had it. They (specifically Hakeem, from the escalations department, who's a total brick wall) cannot explain why I had a Juniper ACX2100 on the account. They cannot explain why I paid a $500 installation fee. They cannot explain why there's fiber at a random apartment in Scranton, Pennsylvania. They cannot explain why they can't go back and listen to the 2 calls from when I confirmed the move. What they can explain is how they're unwilling and unable to do anything at all to waive, decrease, or defer $5,612* of charges they're claiming it would take to get service installed at my residence. No matter how many times I bring up the confirmation of the move, where it was confirmed that I'd have no problems with my new address, they won't even apologize. Great way to treat a paying cheerleader. (* = $1,012 construction costs, $1,000 installation fee, and $3,600 of additional monthly charges)

I give this company and their service no stars. They are the worst. I think they need to look up the definition of unlimited in the dictionary because they clearly have no idea what the word means. I have unlimited internet, but continue to be charged for overage. What? Don't bother to call them. You will be transferred numerous times and left on hold. In the end, they will do nothing. However, they get nasty when you suggest that they give you a refund for when your service is down. My service goes down if it rains or is windy. I have also noticed it goes down almost everyday around 4 a.m. for about an hour. They also increase your bill with no explanation. Good luck getting anyone at customer service to explain that. As I said. The worst.