Name: SmileDirectClub
Rating: 2.8

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Verified Customer

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michael kraynanski

bad customer service. poor aligner fitment. 4 month plan turned into 9+ months because of their mistakes

4 years ago

Reply from SmileDirectClub

Hi Michael, we care deeply about our club members and want them to feel trusting of our services. We have a wonderful customer service support team who would be happy to answer any questions or concerns. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 23rd, 2020

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Verified Customer

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Keisha

Some braces didn't fit. Retainers never fit & never got new ones

4 years ago

Reply from SmileDirectClub

Hi Keisha, this is very disappointing to hear. We care deeply about each club member and want to ensure that no one experiences multiple fit issues during their smile journey. Please call 800-689-0053 for further assistance. Best, Mae.

Mar. 11th, 2020

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Verified Customer

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Jennifer Fitzgerald

They're helpful and seem to know what to do

4 years ago

Reply from SmileDirectClub

Thanks a million, Jennifer!

Mar. 10th, 2020

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Verified Customer

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TeriLynn Duggan

The gap in front teeth is not gone yet but her aligners are finished

4 years ago

Reply from SmileDirectClub

Hi TeriLynn, we want all club members to be completely satisfied with the end results of their smile journey and offer re-evaluations for anyone that may not be. Please reach out to 800-689-0053 for further assistance. Best, Mae.

Mar. 12th, 2020

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Verified Customer

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Kandy Swancey

Great response to what you need any time of day or night

4 years ago

Reply from SmileDirectClub

Kandy, we love seeing this!

Mar. 12th, 2020

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Verified Customer

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Jessica Stewart

aligners work but manufacturing and customer service has mademistakes

4 years ago

Reply from SmileDirectClub

Hi Jessica, we definitely want all club members to be completely satisfied with not only our product but our services as well. We have wonderful teams that are able to assist with any issues one may have. If you have any additional questions or concerns, please feel free to contact 800-689-0053. Best, Mae.

Mar. 12th, 2020

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Verified Customer

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Victoria

Friendly service, affordable care and excellent value

4 years ago

Reply from SmileDirectClub

This is why we do what we do! Thank you, Victoria.

Mar. 12th, 2020

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Melissa Shirk

It was a good experience. Easy program to navigate

4 years ago

Reply from SmileDirectClub

Melissa, we love seeing this!

Mar. 12th, 2020

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Nancy

U never said I'd be wearing aligners fo so long after my target date

4 years ago

Reply from SmileDirectClub

Hi Nancy, we want all club members to be completely satisfied by the end of their smile journey. We have a talented dental team that works hard to create smile plans that are quick but also efficient for one's smile. If you have any other concerns or questions, please reach out to 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Junnuette Ortiz

I had a re-evaluation in January 19th and 6 weeks later I'm still waiting for them to contact me.

4 years ago

Reply from SmileDirectClub

Hi Junnuette, the last thing we want to hear is that a club member is not being assisted. We take pride in our communication efforts and no one should feel alone during their journey to the new smile that they deserve. In order to better assist, please reach out to 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Deborah Prewitt

Very attentive to the process I was going through

4 years ago

Reply from SmileDirectClub

Hello Deborah, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Mar. 17th, 2020

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Nizme Meza-Ruiz

The product is good. The customer service not so good

4 years ago

Reply from SmileDirectClub

Hi Nizme, this is disappointing to hear. Everyone should feel confident in our customer service and experience nothing short of a 5-star service whenever they contact us for help. Additional assistance is available by giving us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Pearltry Suen

Convenient and easy process from beginning to end.

4 years ago

Reply from SmileDirectClub

Hello Pearltry, your wonderful feedback and rating mean a lot to us.

Mar. 17th, 2020

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Ashlee Goolsby

I had problems with the last months aligners. They didn't fit properly.

4 years ago

Reply from SmileDirectClub

Hi Ashlee, we definitely want all club members to experience a smooth smile journey and offer re-evaluations for additional aligners if one is not completely satisfied with their end results. For further assistance, please reach out to 800-689-0053. Best Mae.

Mar. 13th, 2020

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Verified Customer

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Ebony Keitt

Not many issues. Good quality and customer service.

4 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Ebony. We are always here for you!

Mar. 12th, 2020

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Julie Cano

I rate them that because they are reliable and affordable

4 years ago

Reply from SmileDirectClub

Hi Julie, now this is what we love to see! Thank you so much.

Mar. 17th, 2020

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Charles Wilson

Good product overall but Still small gap in front teeth

4 years ago

Reply from SmileDirectClub

Hi Charles, if a club member is not completely satisfied with their end results, we do offer a re-evaluation. This means one can receive additional aligners to allow further alignment. For additional assistance, we can be contacted at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Monike'

Very convenient and easy to follow program

4 years ago

Reply from SmileDirectClub

Hi Monike'! We're thrilled to see this.

Mar. 12th, 2020

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Angela Edens-Peach

Quick service, love my results. Saved a ton of money

4 years ago

Reply from SmileDirectClub

Angela, thank you for your kind words and this wonderful review!

Mar. 12th, 2020

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bev

finished the program, have a loose tooth and still have spacing they haven't got back to me

4 years ago

Reply from SmileDirectClub

Hi Bev, we are very concerned to hear this. If one experiences any dental related issues, we have an amazing dental team ready to assist. Also, additional aligners are available for one that is not satisfied with their end results. We can be contacted at 800-689-0053 for further assistance. Best, Valerie

Mar. 11th, 2020

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Emily

4 years ago

Reply from SmileDirectClub

Emily, we love seeing this!

Feb. 25th, 2020

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Melissa

Good customer service. Aligners working as expected

4 years ago

Reply from SmileDirectClub

Melissa, your wonderful feedback and rating mean a lot to us.

Feb. 25th, 2020

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Therese M

Easy, convenient, quality, mobile van was great experience

4 years ago

Reply from SmileDirectClub

Hello Therese, thank you; we appreciate your feedback!

Feb. 26th, 2020

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Rosemarie Rodriguez

I order my retainers two months ago and still have not received them.

4 years ago

Reply from SmileDirectClub

Hi Rosemarie, we care deeply about our club members, and no one should have to wait longer than the expected time frame. One can always reach out to our customer care support team with questions and concerns. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Verified Customer

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Mark

Happy with results but service was slow.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words!

Feb. 26th, 2020

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Bill Diconza

Worked well but not 100%. Still have some crookedness.

4 years ago

Reply from SmileDirectClub

Hello Bill, the good news is, if a club member does not completely love their final results, they can request a re-evaluation. This allows for additional aligners to achieve their desired results. For further assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Audrey Edmond

Fairly good customer service. Fair pricing.

4 years ago

Reply from SmileDirectClub

Hi Audrey, thanks a million!

Mar. 16th, 2020

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John Lewis

Great out come, only wish it had been a little better

4 years ago

Reply from SmileDirectClub

Hi John, anyone that is not completely happy with their final results can request a re-evaluation for additional aligners. For assistance, please contact 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Amber Barnes

They worked as they should and my smile has improved

4 years ago

Reply from SmileDirectClub

Hi Amber, this is so exciting to hear!

Mar. 16th, 2020

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Cathy

Efficient and effective way to straighten teeth

4 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Cathy.

Mar. 12th, 2020

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Sam

Poor customer service. Difficult to reach out to clinical staff.

4 years ago

Reply from SmileDirectClub

Hi Sam, we are concerned to see the low star rating. No one should have a difficult time when needing assistance during their smile journey. Every time a club member contacts our support team, they should have nothing short of a 5-star service. We can be reached at 800-689-0053 further assistance. Best, Valerie

Mar. 12th, 2020

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Kim

Not finished yet. Cost is better. It works

4 years ago

Reply from SmileDirectClub

Hi Kim! We're thrilled to see this.

Mar. 2nd, 2020

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Renee Baker

Very good results. Some of my aligners cracked.

4 years ago

Reply from SmileDirectClub

Renee, we really appreciate your positive review!

Mar. 2nd, 2020

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Robert

Good service, good product, friendly representatives

4 years ago

Reply from SmileDirectClub

Robert, it's always our top priority to leave our customers excited and informed. Thank you!

Mar. 2nd, 2020

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Sarah Jarrett

Because they have excellent customer service.

4 years ago

Reply from SmileDirectClub

Thanks a million, Sarah!

Mar. 2nd, 2020

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Antoine Bailey

Reasonable pricing for convenient service and results.

4 years ago

Reply from SmileDirectClub

Antoine, thank you so much for your high rating!

Mar. 2nd, 2020

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Rachel Birmingham, AL

This was such a quick and easy process to get my smile back in alignment.

9 months ago

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Sonya G Miami, FL

Great experience. Friendly staff, professional staff. Clean off and followed covid safety rule's.

2 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Sonya! This means the world to us.

Oct. 4th, 2021

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Antonio Segarra New York, NY

Professionalism wonderful staff especially the lady that scanned my teeth. Excellent experience

2 years ago Edited October 4, 2021

Reply from SmileDirectClub

Hi Antonio. Thank you for taking the time to leave a review and putting a smile on our face!

Oct. 4th, 2021

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Malauna Rice Los Angeles, CA

My experience with smile was great. Everyone was so kind and they really got to know me.

2 years ago

Reply from SmileDirectClub

Maluana, thanks for your kind comments about our team.

Sep. 29th, 2021

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Katy Stevenson Austin, TX

Joey walked me through the process to create a better smile. He was wonderful. Thank you Joey!

2 years ago Edited September 22, 2021

Reply from SmileDirectClub

Katy, we're delighted to read your review!

Sep. 22nd, 2021

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Lisette West Berlin, NJ

I staff was extremely polite and I appreciate how attentive the representative was to me.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Lisette, thanks for your kind comments about our team.

Sep. 13th, 2021

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Cheryl Hibbeln San Diego, CA

You were supposed to charge me $1950 for my aligners. You double billed me and then told me you didn't get the second payment--even though my bank confirmed it. Cancelled with you entirely.

2 years ago

Reply from SmileDirectClub

Hello Cheryl, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience and would like to learn more. We always want to promptly address any concerns that arise. In order for us to best assist, please reach out to me directly at [email protected]. Kindest Regards, Toni

Sep. 7th, 2021

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Maria Sousa Neiva Umatilla, FL

Super well done however it’s been over 5 days and no results or plan received when promised I would get an update after 72 hours.

2 years ago

Reply from SmileDirectClub

Hello Maria, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We want to make sure we address any concerns and questions that customers have about treatment. We are sorry that this experience did not live up to those expectations. For further assistance, please reach out to me with an email at [email protected]. Kindest Regards, Toni

Aug. 23rd, 2021

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Charlette Smith Houston, TX

Tanya was very polite and helpful.She was good on details that I had questions on.

2 years ago

Reply from SmileDirectClub

Charlette, we're proud of our team – thank you so much for the shout-out!

Aug. 5th, 2021

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Elisa Wilson Tampa, FL

Quick and easy straight to the point no added fluff and unrealistic expectations

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Elisa, thank you so much for your positive comments about SmileDirectClub!

Aug. 5th, 2021

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Amanda Rodriguez Philadelphia, PA

Gina was amazing. She walked me right thru everything and was very informational.

2 years ago

Reply from SmileDirectClub

Amanda, we love seeing this!

Jul. 9th, 2021

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Raul Delgado Philadelphia, PA

They were awesome and very polite especially Emma, who attended us Thanks for the help!

2 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Raul! Thank you so much

Jul. 8th, 2021

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Jessica French The Bronx, NY

Everything is so modern I love the look of everything, plus they make everything so simple.

2 years ago

Reply from SmileDirectClub

Jessica, your wonderful feedback and rating means a lot to us!

Jun. 30th, 2021

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Joan Mickley Palm Desert, CA

It was an easy do! Except taking the pictures. I had to try three times to get it right

2 years ago

Reply from SmileDirectClub

Hi Joan, we appreciate you taking the time to leave us this feedback.

Jun. 28th, 2021