Name: CandidPro
Rating: 4.8

star star_border star_border star_border star_border

Mary Elrod Boardman, OR

The last thing this company is is "Candid." STAY AWAY. It is a scam, and they will screw up your teeth with NO empathy or remorse. After 2 full sets of aligners, my bottom teeth are still crowded. The "orthodontist" should have been able to see these issues with my scans, right? I tried to make another refinement, but because the impression kit took nearly a month to arrive and I was sick with COVID for another month, I could not get my impressions sent in time. Do they care? Nope. They just keep saying, "You could have emailed or called us to tell us." No healthcare provider should be this uncaring. Good luck trying to get a refinement or any money back. They will say, " See your local dentist for additional treatment." Additionally, I never got to speak with an orthodontist. Are the orthodontists even checking the scans? Are there any real doctors at all? All the responses were the same and felt automated. A real orthodontist would point out issues with my treatment and recommend refinements so they would straighten correctly. Why didn't my doctor notice these issues? Why would they release me from care with crooked, crowded bottom teeth? No orthodontist would let patients leave in good conscience if they knew they weren't done with treatment. At the end of this nearly 16-month process, my teeth are still not straight. So much for a "satisfaction guarantee" if you make it difficult for your customers to fulfill the requirements in such a short time frame. Stay away from this company and go to a doctor who actually cares about your well-being. It is worth the extra money. This company is a scam.

10 months ago

star star star_border star_border star_border

Bryan Espinal Boston, MA

I was really excited when I first started candid I was going well then my rear ent got pro longed which is fine but then it just kept getting delayed. I never once was asked to come in for a follow up especially since it kept getting delayed. I was so annoyed that I just gave up because it was taking so long and the costumer service was just bad. I’m also upset that I found out that I would have to continue to keep wearing retainers after the treatment and that was not told to me when I was starting my treatment plan. Now I’m stuck with a loan that I took out for this treatment that I’m dissatisfied with.

1 year ago

star star star_border star_border star_border

Eclipse San Antonio, TX

This is the most unorganized company I’ve ever dealt with in my life. I’ve never received a straight answer to any customer support requests I’ve made and more often than not they respond back with non-sense that has nothing to do with my request IF they even respond at all. Now that my treatment is done and my teeth are still not aligned, they’ve agreed to extend treatment and make me additional trays at no cost, which is nice of them and honors our agreement. They sent the impression kit to me but I keep getting random emails stating I should still be on several trays back? And that I need to start trimming my aligners and that trimming them will suddenly fix the 5-6 teeth that are still out of alignment? Also I get a text almost daily thanking me for the pictures I submitted to the portal... No one seems to know what’s going on over there, everyone is on a different page, and the support is truly horrible. I give them 2 stars simply because the solution DOES work and my teeth are much straighter than before I started this.

1 year ago

star star star_border star_border star_border

mehatsea Los Angeles, CA

My treatment was supposed to take approx 5-6 months. I'm going into a year + now, and having to get a THIRD set of aligners. I knew this last set wasn't working over 3 months ago and called multiple times but was NOT allowed to communicate with a dentist and was told to keep on going with my current set. The first set came RIGHT away. Now that I'm trapped, the process of doing impressions/getting the aligners is closer to 2 months. People are friendly when you call but I think they are a friendly front for a VERY poor and understaffed medical/dental team. Lack of communication between client and orthodontist does NOT seem to be a good model for straightening teeth in any kind of efficient way. Maybe it's just about the profits? If they weren't significantly cheaper than other options, and I knew what I was facing going in, I would NEVER have signed up for all this.

2 years ago

star star star_border star_border star_border

Callie Phelps Denver, CO

I have had several issues with my Candid experience. I have also submitted this to Candid, 6 weeks ago, and followed up each week, to receive no response from their team. Please note that if you are unsatisfied with your results, there is nothing to be done and they will keep your money. *Timeline* Expectation setting is so, so important when growing a product or brand. It sets the customer up for success and a good experience. I was told that I may be able to move from aligner to aligner every 10 days, meaning the minimum the process would take would be 4 months. Great! Of course, there's the chance that I stay in a few sets for longer, so I was thinking it would be 6 months at the most. Welp...here I am a year later and still not through all 12 sets. And I *GET IT* - we definitely don't want to move my teeth too fast and this has been the best path for me. But there is just no heckin' way that this process could have been completed in four months. I wear these bad boys every day and every night and haven't skipped a single day or night. If I had known that I would still be trying to complete the sets a year later, I would not have gone through with this process. *Quality of Product* I have had to stay in 3 of my sets for a long time. And those sets that I end up having to wear for a long time do not stand up to wear. They start cracking or fraying, which cuts up my mouth. I use a metal file to file down the cracky places, but why is this even a thing I have to do? *My Actual Smile Composition* Now that I am on the tail end of this whole process, I do not think I was a good fit for aligners. I think I needed to have a few teeth shaved down on the sides to create more space before trying to straighten my teeth. The aligners have pushed my teeth forward so they can all fit and be straight. This forward push has caused the outside of my mouth to look different. The space above and below my lips now sticks out because my teeth are further out. My teeth look GIANT now when I smile, unfortunately. *Messaging with the Scan Upload* I wish I were able to include a message with the upload of my scan to the ortho. I have chatted in when I need to, but it would be so much easier to include a message or question with the scan.

2 years ago

star star star_border star_border star_border

schung Kapolei, HI

So far my experience with candid has been hit or miss. My treatment has taken 3x longer than anticipated and I was paired with an ortho that would not respond to my pleas for a reassessment for 6 months (the notifications I got just claimed I wasn’t wearing my aligners, when I’m reality the aligners weren’t right - how insulting and frustrating to be ignored for 6 months!) I finally got this resolved by INSISTING to do an in person scan, where my ortho finally had to face the facts that the aligners were wrong, not my use of them. Customer service is sometimes helpful and sometimes not depending on who you get. Unfortunately even if they are nice they usually didn’t have the power to help me with what I needed. In person is the same - hit or miss. I went to an LA location where the tech did not know what she was doing at all (she even said so because she was new and no one was monitoring her), and another location in Pasadena where I felt very comfortable and seemed MUCH more professional. The aligners DO work if everything is set up correctly, but if you have any problems and need custom care you are usually out of luck. I am currently still in treatment and happy with my results so far, but i wouldn’t recommend it for those who have funding for a more traditional orthodontist model.

2 years ago

star star star star star_border

Mohammed A Brooklyn, NY

I have enquired about Candid and to keep it short and simple...they went above and beyond in trying to help me understand how their process works and how to go about getting started. The staff and customer service that I received is second to none. This is the place to get your dental work done for sure.

2 years ago

star star star star star

Andres Lawrenceville, GA

Laurin is perfect , 10 ,10,10,10,10,10,10,10,10,10,10,10,10,10,10,10,10,10... She is September 16 you have no idea how smart they are .... She provides outstanding customer support ...

2 years ago

star star star star star

Focused Gainz Everett, MA

I had an amazing experience getting my kit. Brittany N. and Brittany A. took care of me well and made the process fun and excited unlike any dentist. Can't wait for my results

2 years ago

star star star star star

Martha Elimo Sarcoxie, MO

I appreciated the fact that my helper was able to reach out to me to help me with the process, really appreciated the patience and thorough explanations that was given so I had a good experience!

2 years ago

star star star star star

Kristin Platt Camillus, NY

Andy provided wonderful customer service and assistance navigating their system. He was patient with my questions and offered additional assistance to help me sort through my options.

2 years ago

star star star star star

Emma Clermont, FL

I’ve had such a lovely experience here at Candid!! J was so helpful in walking me through the steps she made everything so easy to understand and answered all my questions!!

2 years ago

star star star star star

SIMRET BERHANE Arlington, TX

I just visited the Dallas location & Amber did my treatment. She is very knowledgeable,friendly & explained everything well. And she made me feel very excited to start my treatment!!!

2 years ago

star star star star star

Allen Dewberry, Jr. Washington, DC

This was a very simple meeting and explanation. It did take a bit of extra time to handle things but it worked well and was properly explained as to what I needed to do and cost wise as well.

2 years ago

star star star star star

Kevin Le Dorchester, MA

Caroline was very informative and made the entire process very smooth. She was very attentive to all of my concerns and left no questions unanswered. Excellent customer service!

2 years ago

star star star star star

Felix Ayala Peoria, AZ

Candid has a super easy process. I ordered the kit and days later it arrived with clear instructions. Financing was very affordable only 63$ a month. Excited to start my journey to the perfect smile.

2 years ago

star star star star star_border

Natalie Schuh Memphis, TN

I just ordered my aligners and I have had a great customer service experience so far with Candid. I have had a few different folks handle my treatment case which was a little confusing but overall everyone I have worked with has been pleasant, professional, and prompt.

2 years ago

star star star star star

Out god Rockville, MD

The Candid Support Person was very knowledgeable in what he was saying at the Rockville Location and was even able to help me get a Military Discount and other Discounts due to my in person visit 5/5 recommended

2 years ago

star star star star star

Carlos Vásquez Hyattsville, MD

Everyone was really nice and knowledgeable! It was a really exciting experience to finally get my smile fixed. Owen was very kind and they even gave me a a tote bag as a souvenir!

2 years ago

star star star star star

Armando Mejia Miami, FL

The customer service was amazing. Joslyn took the time to explain every question I had. She had a extensive knowledge of her job. I would truly recommend to everyone of my friends

2 years ago

star star star star star

Monica Munoz Chicago, IL

Would highly recommend to anyone looking for an efficient, cost effective way to fix dental alignment issues! If you are a candidate, and are able to self-manage well, this is it!

2 years ago

star star star star star

Hilary Collins Oceanside, CA

I love that Candid was helpful and quick with response time as soon as I purchased my starter kit. Shayla was very friendly and made me feel comfortable about making my purchase.

2 years ago

star star star star star

Atika Khalid New York, NY

We had an amazing experience at Candid! Bri and Jenelle were extremely knowledgeable and made the process very easy. I’m so excited to get our Aligners! Also the space is gorgeous very futuristic vibes! Thanks ladies!

2 years ago

star star star star star

Elyssa Simon Tampa, FL

Sam is absolutely an asset to your company. She is so knowledgeable and has such an uplifting energetic attitude today was more than a good experience, it was a pleasure, I had fun.

2 years ago

star star star star star

Jessica Mitchell Sag Harbor, NY

I’m at the beginning of treatment on my second set of aligners. Candid has been so easy to use and I feel like I’m already seeing progress! The customer service team has been very supportive! Five Stars!!!!

2 years ago

star star star star star

Lauren Hernandez Houston, TX

Leo has the best patient care I’ve ever experienced. He explained everything in detail and answered all of my questions. On top of that, he has the most upbeat personality. He make this experience so easy and pleasant.

2 years ago

star star star star star

Jocelyn Anthony-Williams Baltimore, MD

The process was easy but thorough, clearly explained, and seamless. It really was a one-stop shop. Lee, our care specialist was positive, professional, and knowledgeable. It really was a great experience.

2 years ago

star star star star star

Massiel Paula New York, NY

My experience was wonderful!! I am so ready for my aligners, thanks to Bri I am now on the right track. She is wonderful and explained everything so good and with all the details. Thanks Bri

2 years ago

star star star star star

Gabriella Valentine Kingston, NY

Sydney and molly at the Broadway candid location were both attentive and patient ! They were very friendly and easy to understand , I had a great experience in the studio thanks to them ! 10/10 would recommend.

2 years ago

star star star star star

Zachary Piazza London, ENG

Amazing experience from the second I walked in the door. All the staff were very professional and welcoming. I would definitely recommend Candid to anyone considering whitening or braces!

2 years ago

star star star star star

Brian Kim Pearland, TX

Ashley and Amari (not sure if I spelled that right) were very informative, attentive, and nice through the whole process. Made me trust my decision in Candid even more and would definitely recommend!

2 years ago

star star star star star_border

Rex Harrison New York, NY

The best part is the CX & the Customer Service. All company representatives have been friendly and on-point. The app experience is smooth and well designed. Overall, everything is great. I feel the progress with aligners has been fairly consistent, with some steps seeming to be easier and more effective than others.

2 years ago Edited September 14, 2021

star star star star star

Brian Reimels Queens, NY

I had the best experience with Bri and the folks on the upper east side location. Location is gorgeous and Bri has been super helpful and knowledgeable. She answered all my questions and put me at ease.

2 years ago

star star star star star

Pam Lane Kissimmee, FL

I am having a very positive experience. The system is easy to use and the videos showing how to do the monitoring are very helpful. Submissions are promptly reviewed which is appreciated. Great product!

2 years ago

Reply from CandidPro

So happy to hear that, Pam! Thanks for sharing.

Jul. 30th, 2021

star star star star star

Gregogurl Slayton Port Orchard, WA

It's definitely a great product, my teeth are moving and getting fixed faster than expected, and the whitening is amazing, I will totally recommend this to all or my friends and will use it for my 3 kids!

2 years ago

Reply from CandidPro

Thanks for sharing, Gregogurl!

Jul. 30th, 2021

star star star star star

Tiffany DiBlasi Dayton, OH

It's been perfect. Everything from watching the changes, feeling them. And the quality of care from the orthodontist and customer support. I would recommend to everyone I can!

2 years ago

star star star star star

Michelle McDaniel Palmdale, CA

I made an error with my first supply of teeth clay and Candid was readily available to send me a new supply. I find Candid very reasonable with their pricing and customer service is outstanding.

2 years ago Edited September 14, 2021

star star star star star

Atahualpa Portorreal Queens, NY

I had a great experience at candid co very knowledgeable staff and professional. I was treated be Bri at the ues studio she was awesome and she was amazing she definitely knows her job . Very pleasant lady

2 years ago

star star star star star

Kelsey Miu The Bronx, NY

Bobby and Brooke of the UES location were super friendly and accommodating. they were able to answer every one of the 100 questions my parents had and help us out with the pricing.

2 years ago

star star star star star

Cynthia Walsh Cantonment, FL

My treatment so far with candid has exceeded my expectations so far, especially the customer service. I am pleased with how things are going and hopeful it will continue that way. 10/10

2 years ago

star star star star star

Jenny Shupe Denver, CO

Very welcoming and professional. Hope was AMAZING!! She learned about what I wanted and walked me through the whole process. She made me feel very comfortable and is the reason I’m proceeding with Candidco. A+++

2 years ago

star star star star star

Kia Hawkins Ellicott City, MD

My appointment with Mel at the DC location was amazing! She was very professional and she explained everything in terms I could understand. I’m excited about my pending results.

2 years ago

star star star star star

Milly Dunn New York, NY

Liv at the NoHo studio was fantastic, the whole process was really thorough and so professional - I’m excited to start my treatment and feel very confident in the care and end results!

2 years ago

star star star star star

Lillian Ling Laurel, MD

At the DC location, the service was quick friendly and efficient! I felt totally comfortable and the entire process was explained thoroughly. Not clinical and cold at all, I had a great experience!

2 years ago

star star star star star

Jon Presser The Bronx, NY

The staff were fantastic, everything I could've needed, they anticipated and were happy to explain. It was a smooth process from start to finish and leaves me feeling confident

2 years ago

star star star star star

Kelly Wojton UT

I love Candid!! They worked with me on financing! They are available whenever i have a question or need something. They are cery friendly. Once you send in scans the doctor is quick to respond back

2 years ago

star star star star star

Jia Pan Laurel, MD

DC office, great service, super clean, friendly and helpful staff, answered all my questions and explained everything in depth. Made me feel comfortable about the process and helped me understand the process better!

2 years ago

star star star star star

Jessica Mahgerefteh New York, NY

Brooke at the Upper East Side location was fabulous! She talked through all the steps, addressed my questions and was super friendly. The process of getting set up was super seamless!

2 years ago

star star star star star

Jennifer Calix Jersey City, NJ

My visit at candid was quick but thorough. Sydney kindly addressed all of my concerns. She and Mollie were very attentive every step of the way and by the end of my visit I felt confident that I had made the best choice.

2 years ago

star star star star star

Gerri Crenshaw Stratford, CT

I visited the Rockville, MD office. I have nothing but great things to say about my visit, from the beautiful and clean office to the expertise of my Care Specialist, Lee. I am very pleased with everything!

2 years ago