Name: CandidPro
Rating: 4.8

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Francisco Segovia KY

Had my consultation at the Rockville office. The appointment very informative and the care specialist was great! I left feeling confident about my decision to pursue treatment. :)

3 years ago

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Melanie Church Baltimore, MD

Worked with Melanie today and she was wonderful. She made the experience fun and was very informative. Even made the photos feel like a photo shoot. Office was very clean and great with COVID safety.

3 years ago

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winta mehari

Amazing experience! The technician (Kait) was super detailed, patient, answered all questions and made it a comfortable visit. I’m excited for my teeth to change and how seamless the whole process was.

3 years ago

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Kayla A Hayward, CA

We have truly enjoyed our experience with Candid so far. Daphne has been amazing to work with. She explained everything thoroughly with a smile. This process was so smooth and comfortable.

3 years ago

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Thomas Shaffer The Bronx, NY

I went to the Candid Upper East Side location where Brooke helped me with all of my questions and needs. She so kind and really knew her stuff! She also made me comfortable during the whole process.

3 years ago

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Olivia Ruckstuhl Middleton, WI

Candid is so great to work with! The customer service I have experienced (with Josh M specifically) is excellent, the cost is affordable, and I am excited to start my treatment plan!

3 years ago

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Jenny Rodriguez Rockville, MD

Great office and great service. I was very happy with the service and Lee was very informative. Prices are better than other offices that I’ve gone to and better of all is that you can do this from home.

3 years ago

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Lyn Brooklyn, NY

Bri was amazing at explaining to me all things Candid and how to get started. She was personable, friendly, and knew exactly what she was doing. I can’t wait to start my treatment plan!

3 years ago

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Colin New York, NY

Very efficient and thorough visit to the Upper East Side location. Justin talked me through each step and covered all questions I had —before I even got to ask them. Top quality experience!

3 years ago

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Ron Dorchester, MA

Justin at the Upper East Side location has been super awesome, very helpful, extremely knowledgeable and so very kind. Wish I could get my diagnosis again for the great experience!

3 years ago

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Jdoggz23 New York, NY

Brooke is great, she was very thorough with information and very helpful. IIona was also helpful and informative as well. Their help helped me make my decision and proceed with Candid.

3 years ago

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Tracey Hastings-Ward Kerhonkson, NY

I had left my original message on a Saturday and filled everything out on line on. Thursday I believe so my son was getting frustrated but Josh straightened everything out in no time flat.

3 years ago

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david segobia Paterson, NJ

Spoke to Liv at the Noho location, great help and easy to talk to. Explained everything and made it simple to understand. Love the mini presentation. Would recommend others to come here!

3 years ago

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cassandra price

Candid has been very supportive when I have questions and finding the answers for me. There product has done wonders for my teeth! The only downfall is I didn’t get everything in my box that should have been when directed to through the app. But otherwise it’s an amazing product!

3 years ago

Reply from CandidPro

Thanks for letting us know, Cassandra! And please reach out if you need any assistance.

Jun. 15th, 2021

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Shani Tene'

Kait was amazing. Very great customer service! She is personable and has great energy. I got all my questions answered and it was an easy and quick process. So excited to get my aligners!!

3 years ago

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Maria DeGiorgio The Bronx, NY

I came to the upper east side location and worked with Brooke. It was a fantastic experience. She is very knowledgeable and personable! And Candace, the X-ray technician was terrific as well.

3 years ago

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Sharon Parish Ellicott City, MD

Lee was helpful and able to answer most of my many questions. I gave 4 stars because I was disappointed to learn that I would not be able to speak with an Orthodontist directly considering that’s why I chose Candid versus Smile Direct Club. I still have questions but need answers from an Orthodontist

3 years ago

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Courtney H. Bloomington, IL

Everything about Candid is awesome. Everyone is so helpful and so excited about your journey just as much as you are! They make everything easy to understand. Candid is great!

3 years ago

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Vainniko Schand Brooklyn, NY

I luv this new concept of remote monitoring. I’m being well monitored & communicated with. It’s extremely comfortable & I’m ecstatic that I made the decision to go with Candid.

3 years ago

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Ashley Adkins Sugar Grove, PA

The convenience of the chance to straighten my teeth at home is nice. Unfortunately, I don’t get to speak directly with my orthodontist if I have specific questions about a new set of aligners, my teeth, or other concerns in general. They say that’s what customer service is for (and that they are trained to answer any questions) but I would have more confidence in my treatment plan if I was speaking to someone with a medical degree. I’ve raised concerns to customer service and have felt that I’ve just been written off so they could get to the next person and that the “guidance” I was given may not have been the best.

3 years ago Edited September 14, 2021

Reply from CandidPro

Hi Ashley. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 24th, 2021

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Helene Brooklyn, NY

I worked with Justin in the UES in NY and he was super nice. Knowledgeable, helpful, polite and helped me understand how things work with Candid and answered all my questions. I am so excited about this :)

3 years ago

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Honey Baltimore, MD

He was professional and well informed at the DC location. Environment is nice. Sometimes felt like the info was too staged. Didn’t want to drink the koolaid feeling. But the technician was really nice.

3 years ago

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Starr Jamezz

Excellent service! I feel really confident that Candid will do a great job. The office and practitioners were very knowledgeable about services and products. The office itself was amazingly comfortable and clean.

3 years ago

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Khalil Mujadedi San Francisco, CA

The product itself is great. I can see and feel rapid results with the aligners and they are very comfortable to wear. The only poor experience I had was how long it took to get them to me. I ordered the in November and didn't get them until March.

3 years ago

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Ketsia Saint-Armand New York, NY

Awesome customer service! I was in and out and was able to complete all my scans in a timely manner. And staff were very helpful in explaining the process. The Malcolm did a great job!

3 years ago

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Anna Markopoulou Queens, NY

Hassle free, best customer service ever, always evolving quality services and a very affordable price. They are the best in any way. I own a business and I wish I could be them, but it’s not possible.

3 years ago

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Dylan Queens, NY

The offices were beautiful and all of the employees were extremely friendly and helpful, especially Mollie who had helped us and perfectly answered all questions we had. Wonderful experience.

3 years ago

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Stephanie Redding Chicago, IL

Melanie in the DC studio was very knowledgeable and helpful! She answered all of my questions and made sure I was comfortable moving forward with the process. The studio was clean and followed the proper Covid protocols.

3 years ago

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Kierra Brewster

I like the quick review process after each scan. It did take a while for my initial treatment plan to be created but I’m happy so far I’m in step 3 of 11 right now and I can already see visible improvements in my smile

3 years ago

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Kymesce Graves Washington, DC

Great experience in DC office with Melanie. Everything was thoroughly explained and she made sure I understood it all. She helped me with financing and gave me extra time to make my decision. Thank you

3 years ago

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Melissa Mendez The Bronx, NY

Mollie was so amazing, understanding and informative. She made me comfortable explain what she was doing and answered my questions with honesty. Amazing experience, the place was so clean and welcoming

3 years ago

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Rosemarie The Bronx, NY

I went to Upper east side location. Mackenzie helped me a lot. She’s so friendly and nice. Everything went smooth and I love the employees energy. I really recommend this place.

3 years ago

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sam solano Concord, CA

I had a great experience with candid. They followed up with me even when I thought I wouldn’t qualify. They worked with me and my budget. Couldn’t be happier to start my process.

3 years ago

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OJ MAYO Bladensburg, MD

The staff was very thorough!!! They explained everything that I needed from the beginning to the end. They didn't pressure me. Time flew fast so I really didn't feel it. Definitely wished they had more in-person visits.

3 years ago

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Elijah Madril Lake Havasu City, AZ

I like that the person I talked to (Josh) helped me with all my questions and concerns, hit every topic and made me feel like I was making a great choice. Bad news is there is no bad news!

3 years ago

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Mia McConaughy Chicago, IL

The staff was great- very informative, easy to talk with and extremely through. A fun way to monitor and watch this cycle which helps you stay involved to the final step. The Chicago facility was extremely clean

3 years ago

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Robert Walker Chicago, IL

I’ve had a great experience today. Hope has been kind, helpful, and quick on her feet. For anyone nervous about the process here at candid I can say that I would recommend the service.

3 years ago

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Timmy Ng Concord, CA

Great service and knowledgeable staff. Sam was great at explaining the steps and process of the entire plan and treatment. Feels great to know I’ll be in good hands during my journey to better smile

3 years ago

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Josiah Chicago, IL

Very surprised at the overall helpfulness of this service. I have had nothing but a great experience within this business. Fully recommend to all wanting to a better smile with a great team!!!

3 years ago

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Max New York, NY

Worked with Bri and it was amazingly easy and quick. Really loving the Candid experience so fsr compared to having invisalign when I was much younger and I haven’t even gotten to the best part yet!

3 years ago

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Deja K. Houston, TX

The communication with Candid has been spot on and they make the process very easy to follow and understand! I haven't started my treatment plan yet, but I am so looking forward to it!

3 years ago

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Chloe Denver, CO

So far this company seems really professional and easy to work with! Customer service was amazing and Shayla was awesome to work with! Look forward to getting my aligners and working with y’all in the future.

3 years ago

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Holly Cheree Crestline, CA

From the beginning I've loved the helpful customer service. The treatment is working quickly and the scans have been very easy and quick. The whitener has also made my teeth look beautiful.

3 years ago

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Carolyn Spatacino Orlando, FL

I have been with candid since 2020 they have been there for my experience all the way. I have had so many questions and they have answered all of them with politeness and understanding. I am such a great fan of them

3 years ago

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Emily Detoro Seattle, WA

I’m not displeased but just feeling frustrated so far. The technology is really cool, the communication and app are okay, and the branding / packaging is excellent but it’s a lot more slow going of a process than I expected as far as the actual teeth progress. It’s VERY hard to keep the aligners in for 22 hours a day. And despite my best efforts and lots of chewie time it’s taking 4+ weeks between changes instead of 2. I’m hoping it’ll get better / easier as we go.

3 years ago

Reply from CandidPro

Hi Emily. Thanks for your feedback. If you ever need us, call us at 1-844-295-6915 or chat over livechat from 9 AM to 7 PM EST!

Apr. 19th, 2021

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Ajay Milan Chicago, IL

Quick consultation and very clean office. Corey was awesome very patient as he explained the process and answered any questions I had. Highly recommend Candid as an option. Other companies are really trying to get over.

3 years ago

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Andrea Nelson WI

Zou has been super during the introduction period! Very patient and thorough in his explanations and answering all my questions. Can’t wait to prices through the treatment and see some results!!

3 years ago

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Morgan Jeong New York, NY

Bri was so helpful and informative during my appointment at the upper side location on 61st St. NYC. Had a amazing time and feel confident about about my treatment and all thanks to Bri!

3 years ago

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Jocelyn Beever Orlando, FL

Sarah from financing was very helpful when the site had a hold on my application. She coordinated everything and got me approved for my candid treatment. She was very patient and kind!

3 years ago

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Carrie Morgan Tehachapi, CA

I really wish I could respond directly to the orthodontist at least 1 time after receiving updates on my progress. I understand that the care team is available however when my update comes with a concern I'd like to be able to ask him/her directly about it. Even if the response isn't immediately...

3 years ago

Reply from CandidPro

Hi Carrie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 12th, 2021