Name: CandidPro
Rating: 4.8

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Callie Phelps Denver, CO

I have had several issues with my Candid experience. I have also submitted this to Candid, 6 weeks ago, and followed up each week, to receive no response from their team. Please note that if you are unsatisfied with your results, there is nothing to be done and they will keep your money. *Timeline* Expectation setting is so, so important when growing a product or brand. It sets the customer up for success and a good experience. I was told that I may be able to move from aligner to aligner every 10 days, meaning the minimum the process would take would be 4 months. Great! Of course, there's the chance that I stay in a few sets for longer, so I was thinking it would be 6 months at the most. Welp...here I am a year later and still not through all 12 sets. And I *GET IT* - we definitely don't want to move my teeth too fast and this has been the best path for me. But there is just no heckin' way that this process could have been completed in four months. I wear these bad boys every day and every night and haven't skipped a single day or night. If I had known that I would still be trying to complete the sets a year later, I would not have gone through with this process. *Quality of Product* I have had to stay in 3 of my sets for a long time. And those sets that I end up having to wear for a long time do not stand up to wear. They start cracking or fraying, which cuts up my mouth. I use a metal file to file down the cracky places, but why is this even a thing I have to do? *My Actual Smile Composition* Now that I am on the tail end of this whole process, I do not think I was a good fit for aligners. I think I needed to have a few teeth shaved down on the sides to create more space before trying to straighten my teeth. The aligners have pushed my teeth forward so they can all fit and be straight. This forward push has caused the outside of my mouth to look different. The space above and below my lips now sticks out because my teeth are further out. My teeth look GIANT now when I smile, unfortunately. *Messaging with the Scan Upload* I wish I were able to include a message with the upload of my scan to the ortho. I have chatted in when I need to, but it would be so much easier to include a message or question with the scan.

2 years ago

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schung Kapolei, HI

So far my experience with candid has been hit or miss. My treatment has taken 3x longer than anticipated and I was paired with an ortho that would not respond to my pleas for a reassessment for 6 months (the notifications I got just claimed I wasn’t wearing my aligners, when I’m reality the aligners weren’t right - how insulting and frustrating to be ignored for 6 months!) I finally got this resolved by INSISTING to do an in person scan, where my ortho finally had to face the facts that the aligners were wrong, not my use of them. Customer service is sometimes helpful and sometimes not depending on who you get. Unfortunately even if they are nice they usually didn’t have the power to help me with what I needed. In person is the same - hit or miss. I went to an LA location where the tech did not know what she was doing at all (she even said so because she was new and no one was monitoring her), and another location in Pasadena where I felt very comfortable and seemed MUCH more professional. The aligners DO work if everything is set up correctly, but if you have any problems and need custom care you are usually out of luck. I am currently still in treatment and happy with my results so far, but i wouldn’t recommend it for those who have funding for a more traditional orthodontist model.

2 years ago

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Mohammed A Brooklyn, NY

I have enquired about Candid and to keep it short and simple...they went above and beyond in trying to help me understand how their process works and how to go about getting started. The staff and customer service that I received is second to none. This is the place to get your dental work done for sure.

2 years ago

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Andres Lawrenceville, GA

Laurin is perfect , 10 ,10,10,10,10,10,10,10,10,10,10,10,10,10,10,10,10,10... She is September 16 you have no idea how smart they are .... She provides outstanding customer support ...

2 years ago

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Focused Gainz Everett, MA

I had an amazing experience getting my kit. Brittany N. and Brittany A. took care of me well and made the process fun and excited unlike any dentist. Can't wait for my results

3 years ago

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Martha Elimo Sarcoxie, MO

I appreciated the fact that my helper was able to reach out to me to help me with the process, really appreciated the patience and thorough explanations that was given so I had a good experience!

3 years ago

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Kristin Platt Camillus, NY

Andy provided wonderful customer service and assistance navigating their system. He was patient with my questions and offered additional assistance to help me sort through my options.

3 years ago

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Emma Clermont, FL

I’ve had such a lovely experience here at Candid!! J was so helpful in walking me through the steps she made everything so easy to understand and answered all my questions!!

3 years ago

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SIMRET BERHANE Arlington, TX

I just visited the Dallas location & Amber did my treatment. She is very knowledgeable,friendly & explained everything well. And she made me feel very excited to start my treatment!!!

3 years ago

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Allen Dewberry, Jr. Washington, DC

This was a very simple meeting and explanation. It did take a bit of extra time to handle things but it worked well and was properly explained as to what I needed to do and cost wise as well.

3 years ago

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Kevin Le Dorchester, MA

Caroline was very informative and made the entire process very smooth. She was very attentive to all of my concerns and left no questions unanswered. Excellent customer service!

3 years ago

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Felix Ayala Peoria, AZ

Candid has a super easy process. I ordered the kit and days later it arrived with clear instructions. Financing was very affordable only 63$ a month. Excited to start my journey to the perfect smile.

3 years ago

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Natalie Schuh Memphis, TN

I just ordered my aligners and I have had a great customer service experience so far with Candid. I have had a few different folks handle my treatment case which was a little confusing but overall everyone I have worked with has been pleasant, professional, and prompt.

3 years ago

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Out god Rockville, MD

The Candid Support Person was very knowledgeable in what he was saying at the Rockville Location and was even able to help me get a Military Discount and other Discounts due to my in person visit 5/5 recommended

3 years ago

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Carlos Vásquez Hyattsville, MD

Everyone was really nice and knowledgeable! It was a really exciting experience to finally get my smile fixed. Owen was very kind and they even gave me a a tote bag as a souvenir!

3 years ago

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Armando Mejia Miami, FL

The customer service was amazing. Joslyn took the time to explain every question I had. She had a extensive knowledge of her job. I would truly recommend to everyone of my friends

3 years ago

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Monica Munoz Chicago, IL

Would highly recommend to anyone looking for an efficient, cost effective way to fix dental alignment issues! If you are a candidate, and are able to self-manage well, this is it!

3 years ago

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Hilary Collins Oceanside, CA

I love that Candid was helpful and quick with response time as soon as I purchased my starter kit. Shayla was very friendly and made me feel comfortable about making my purchase.

3 years ago

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Atika Khalid New York, NY

We had an amazing experience at Candid! Bri and Jenelle were extremely knowledgeable and made the process very easy. I’m so excited to get our Aligners! Also the space is gorgeous very futuristic vibes! Thanks ladies!

3 years ago

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Elyssa Simon Tampa, FL

Sam is absolutely an asset to your company. She is so knowledgeable and has such an uplifting energetic attitude today was more than a good experience, it was a pleasure, I had fun.

3 years ago

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Jessica Mitchell Sag Harbor, NY

I’m at the beginning of treatment on my second set of aligners. Candid has been so easy to use and I feel like I’m already seeing progress! The customer service team has been very supportive! Five Stars!!!!

3 years ago

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Lauren Hernandez Houston, TX

Leo has the best patient care I’ve ever experienced. He explained everything in detail and answered all of my questions. On top of that, he has the most upbeat personality. He make this experience so easy and pleasant.

3 years ago

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Jocelyn Anthony-Williams Baltimore, MD

The process was easy but thorough, clearly explained, and seamless. It really was a one-stop shop. Lee, our care specialist was positive, professional, and knowledgeable. It really was a great experience.

3 years ago

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Massiel Paula New York, NY

My experience was wonderful!! I am so ready for my aligners, thanks to Bri I am now on the right track. She is wonderful and explained everything so good and with all the details. Thanks Bri

3 years ago

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Gabriella Valentine Kingston, NY

Sydney and molly at the Broadway candid location were both attentive and patient ! They were very friendly and easy to understand , I had a great experience in the studio thanks to them ! 10/10 would recommend.

3 years ago

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Zachary Piazza London, ENG

Amazing experience from the second I walked in the door. All the staff were very professional and welcoming. I would definitely recommend Candid to anyone considering whitening or braces!

3 years ago

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Brian Kim Pearland, TX

Ashley and Amari (not sure if I spelled that right) were very informative, attentive, and nice through the whole process. Made me trust my decision in Candid even more and would definitely recommend!

3 years ago

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Rex Harrison New York, NY

The best part is the CX & the Customer Service. All company representatives have been friendly and on-point. The app experience is smooth and well designed. Overall, everything is great. I feel the progress with aligners has been fairly consistent, with some steps seeming to be easier and more effective than others.

3 years ago Edited September 14, 2021

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Brian Reimels Queens, NY

I had the best experience with Bri and the folks on the upper east side location. Location is gorgeous and Bri has been super helpful and knowledgeable. She answered all my questions and put me at ease.

3 years ago

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Pam Lane Kissimmee, FL

I am having a very positive experience. The system is easy to use and the videos showing how to do the monitoring are very helpful. Submissions are promptly reviewed which is appreciated. Great product!

3 years ago

Reply from CandidPro

So happy to hear that, Pam! Thanks for sharing.

Jul. 30th, 2021

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Gregogurl Slayton Port Orchard, WA

It's definitely a great product, my teeth are moving and getting fixed faster than expected, and the whitening is amazing, I will totally recommend this to all or my friends and will use it for my 3 kids!

3 years ago

Reply from CandidPro

Thanks for sharing, Gregogurl!

Jul. 30th, 2021

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Tiffany DiBlasi Dayton, OH

It's been perfect. Everything from watching the changes, feeling them. And the quality of care from the orthodontist and customer support. I would recommend to everyone I can!

3 years ago

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Michelle McDaniel Palmdale, CA

I made an error with my first supply of teeth clay and Candid was readily available to send me a new supply. I find Candid very reasonable with their pricing and customer service is outstanding.

3 years ago Edited September 14, 2021

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Atahualpa Portorreal Queens, NY

I had a great experience at candid co very knowledgeable staff and professional. I was treated be Bri at the ues studio she was awesome and she was amazing she definitely knows her job . Very pleasant lady

3 years ago

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Kelsey Miu The Bronx, NY

Bobby and Brooke of the UES location were super friendly and accommodating. they were able to answer every one of the 100 questions my parents had and help us out with the pricing.

3 years ago

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Cynthia Walsh Cantonment, FL

My treatment so far with candid has exceeded my expectations so far, especially the customer service. I am pleased with how things are going and hopeful it will continue that way. 10/10

3 years ago

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Jenny Shupe Denver, CO

Very welcoming and professional. Hope was AMAZING!! She learned about what I wanted and walked me through the whole process. She made me feel very comfortable and is the reason I’m proceeding with Candidco. A+++

3 years ago

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Kia Hawkins Ellicott City, MD

My appointment with Mel at the DC location was amazing! She was very professional and she explained everything in terms I could understand. I’m excited about my pending results.

3 years ago

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Milly Dunn New York, NY

Liv at the NoHo studio was fantastic, the whole process was really thorough and so professional - I’m excited to start my treatment and feel very confident in the care and end results!

3 years ago

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Lillian Ling Laurel, MD

At the DC location, the service was quick friendly and efficient! I felt totally comfortable and the entire process was explained thoroughly. Not clinical and cold at all, I had a great experience!

3 years ago

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Jon Presser The Bronx, NY

The staff were fantastic, everything I could've needed, they anticipated and were happy to explain. It was a smooth process from start to finish and leaves me feeling confident

3 years ago

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Kelly Wojton UT

I love Candid!! They worked with me on financing! They are available whenever i have a question or need something. They are cery friendly. Once you send in scans the doctor is quick to respond back

3 years ago

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Jia Pan Laurel, MD

DC office, great service, super clean, friendly and helpful staff, answered all my questions and explained everything in depth. Made me feel comfortable about the process and helped me understand the process better!

3 years ago

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Jessica Mahgerefteh New York, NY

Brooke at the Upper East Side location was fabulous! She talked through all the steps, addressed my questions and was super friendly. The process of getting set up was super seamless!

3 years ago

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Jennifer Calix Jersey City, NJ

My visit at candid was quick but thorough. Sydney kindly addressed all of my concerns. She and Mollie were very attentive every step of the way and by the end of my visit I felt confident that I had made the best choice.

3 years ago

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Gerri Crenshaw Stratford, CT

I visited the Rockville, MD office. I have nothing but great things to say about my visit, from the beautiful and clean office to the expertise of my Care Specialist, Lee. I am very pleased with everything!

3 years ago

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NYC Goddess New York, NY

Bri was my care specialist at UES location, everyone was super friendly, professional and knowledgeable. I am super happy with my first visit. I look forward to this journey of perfecting my teeth. Thank You team !

3 years ago

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Lauren Sopata San Diego, CA

Haven’t started my treatment just yet but so far all of the support has been fantastic! I feel like I have been able to have all of my questions answered and great updates along the way!

3 years ago

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Larissa Halsell Phoenix, AZ

Studio is clean and comfortable. The technology is awesome and the staff is amazing . They did a great job explaining all the options and what to expect in treatment. Thanks Zack!

3 years ago

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Halley Evers El Dorado, AR

I love that Candid lets you do everything from your phone wherever you are. I wish that I didn't have as many problems signing into my account. But overall, it's been a great experience! I can't wait to start my treatment!

3 years ago