Name: CandidPro
Rating: 4.8

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Ryan East Hartford, CT

I wanted to fix the gaps in my there for a long time. This service has been very easy to work with and has set me on the path to finally have my teeth how I want them. Working with an associate Emma made everything even more smooth for the process. I had help along the entire way. I would recommend candid to anyone I know who wants to help there teeth!

3 years ago

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david cheung Queens, NY

Therin from upper east side was super helpful. She was friendly and very informative. I was worried that I might not be a candidate for the procedure. I would definitely recommended this place if you are looking to straighten or whitening your teeth.

3 years ago

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Alireya Gorgeous Cincinnati, OH

I started seeing results on my second set of aligners and it makes me excited about having straight teeth. And if Candid don’t do nothing else, they gone make sure your teeth white! They’re very helpful and make sure you’re staying on track.

3 years ago

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Million Kassa The Bronx, NY

I’m amazed with the technological tools i used at Candid. High tech equipments that will allow you to get the best pictures and samples of your teeth, makes it easy to craft the perfect fit for your teeth with no hustle. Best customer service and knowledgeable representatives at the studio ( Therin) is the best!!

3 years ago

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C Spencer Washington, DC

Throughout my visit to the Fairfax office with Lee, my experience as above expectations! Everything was explained in crisp detailed; my questions also answered in a timely and very clear manner. Overall, I’m pleased with my visit and will be recommending this to friends who may be interested.

3 years ago

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Hakimah S. Sewell, NJ

The entire process was quick, easy and pleasant. The Upper East Side location was very convenient and clean. The staff was professional, courteous and well-informed of all aspects of the product and the process. Bri was spectacular with performing my scans and obtaining perfect images. I highly recommend Candid and this location.

3 years ago

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Ashley Marie Samudio New York, NY

Set up an appointment for a consultation and Bobby at the UES location in NY was SUPER helpful. He explained everything so well and made my first consultation comfortable and easy! I am so excited to start loving my smile again!

3 years ago

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Sandy M Ellicott City, MD

1) Quality: Like that Candid works w Orthodontics and uses the same technology as Invisalign- so prioritizes on top quality service - like that I have an Orthodontist to answer questions and that there are real trained experts helping w my case

3 years ago

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vanessa massas New York, NY

Highly recommend using Candid. Amazing hospitality when I came in for an appointment. Had the pleasure of meeting Justin, who walked me through everything thoroughly, and left me with no questions. Very professional and I couldn’t be more satisfied. Super excited to start treatment!

3 years ago

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Jodi Ouellette Dallas, TX

The process so far has been very transparent. Everyone who I have spoken to has been helpful and friendly. Emma was especially helpful and kind in our consultation meeting. The meeting gave me peace of mind that this will be a worth while investment.

3 years ago

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Saul Ramlal Munich, BY

The virtual support far surpasses any dental experience I've had, and beats back most customer support generally. Between the kit and the app, I never have to worry about what I'm supposed to be doing. Candid wins for service and value for money.

3 years ago

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Jahnis Short Dorchester, MA

Great customer service work with you every step of the way I’m sooooo happy I got approved for my Aligners I was denied in other places and also other places are a lot more expensive candid is the best affordable orthodontist place in DC definitely recommend

3 years ago

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Dwightsha Thompson New York, NY

I’m still waiting for the results from the orthodontist about my clear aligners hopefully I get approved. The customer service was amazing I went to a few clear aligners places and this was by far the best , very clean and friendly and informative!

3 years ago

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Meylin tobon Portland, OR

I never thought my treatment would be so fast and so simple. I am completely happy with the treatment plan and how well the company monitors remotely. I’m feeling and starting to see a difference towards the right direction and I am 100% content with this process. Soon, I’ll have completed my treatment and I’ll have a new smile. 👍

3 years ago

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Thiago Oliveira Revere, MA

Rickyhah was the best she helped answer all my questions and made me feel so comfortable with going through with treatment. I was nervous at first and had other options in mind but Rickyhah helped me narrow it down and I am now apart of the Candid Crew.

3 years ago

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Alexis Young

The employees, especially Kait were amazing. They were very nice, supportive, and patient with me. Kait did a wonderful job at explaining the process and answering any questions I had. I definitely will be recommending my friends and family to you all. Thanks again!

3 years ago

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John Bass Chicago, IL

Customer service representatives are friendly and responsive, however monitoring feedback from orthodontists is cursory at best, providing the same generic feedback statements with each scan. More detailed information from orthodontist feedback would a long way to allow customers to better understand how to ensure the best treatment results (for example communicating where an aligner is not properly seated would allow the customer to better understand where to focus their efforts when using the provided 'chewies' etc.).

3 years ago

Reply from CandidPro

Hi John. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 24th, 2021

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Jonathan Feldman New York, NY

I was helped by Justin at tge upper east side location in Manhattan. He was extremely knowledgeable about candid and in particular spoke specifically and thoughtfully about what he observed from my dental scans. I was impressed by his expertise and found him very to speak to.

3 years ago

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Sky Blue Christmas Tree Compton, CA

They're affordable, and direct about what you're paying for. Especially with all the support and an accessible PHYSICAL location, as well as certified dentists make you feel like you're not alone. I do wish there were something to clean the residue from the aligners, however.

3 years ago

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Mary Studio City, CA

I love Candid! I love the convenience of sending in my scans from home and doing everything electronically on my time. I got the same results I would with Invisalign, but I paid half the price and didn’t have to do all those doctors visits. Candid is the much better option in my opinion!

3 years ago

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Connor Corona, CA

I am halfway through my treatment with Candid to correct some gaps in my teeth. Everything has been very easy from starting the treatment and taking my own impressions, to the continued care. Their customer service team is always there to address any concerns I may have. I am already seeing results and look forward to the final result!

3 years ago

Reply from CandidPro

Thanks for sharing your experience with us, Connor! We appreciate your feedback.

May. 12th, 2021

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Madelaine Reader Fontana, CA

Analisa is amazing and the whole experience is easy and comfortable. I cannot say enough great things about this studio. Friendly and relatable staff who clearly know what they’re doing and show confidence and capability. Highly recommend.

3 years ago

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Frankie2tone Hartford, CT

Candid treatments are streamlined and efficient. The whole system is very technologically advanced and user-friendly. The home care is simple and easy. It is amazing how everything can be done remotely without in person visits. Thank you for your contribution to my beautiful smile! 😃

3 years ago

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Sydney Martin Checotah, OK

My overall experience with Candid has been a really good one. Nobody told me that it was going to hurt at first but it's not unbearable it's just uncomfortable. I'm only on my third step and I can already see a big difference in my smile, both being straighter and whiter.

3 years ago

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Denise X3 New York, NY

The environment was overall clean and peaceful . Kris was the absolute best ! She walked me through the entire process and took her time explaining and making sure I understood how my experience would be . She was super kind, diligent, and patient! Loved my experience here !

3 years ago

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george mack New York, NY

Initially I thought the experience was interesting, when finished I was amazed and anxious to start,, “Bri” was super! She was super informative as well as super supportive in helping me make the best decision for a brighter more straightened smile 😁 Awesome!!

3 years ago

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Jalynd Gallardo San Francisco, CA

Great price for treatment, access to virtual orthodontist, friendly in studio staff at the San Jose location off of 1st street. Alex and Jordan were both very friendly and knew what they were doing! I am looking forward to starting treatment!

3 years ago

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Sara Raygoza Waukee, IA

Amazing treatment plan at a fraction of the cost of in office aligners. Candid was able to offer me the smile of my dreams when other companies could not. The support is ace and the monitoring professional. Loving it so far with 14 steps to go!

3 years ago

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Erensto Union, NJ

I came to the upper east side candid and it the service was excellent and I’m really appreciative I came here, the person who helped me out the most was Bri she was excellent and professional, as the rest of the staff I truly recommend coming here if you truly want to become take care of.

3 years ago

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Brooke Ludington, MI

Candid is very professional and affordable. I am very impressed with the help I have recieved as well as the steps that I will be taking to fix my teeth. I was worried about my teeth hurting when I put in Step One, but it is not as bad as people are saying it is. I believe that Candid is a great company and it is definately worth a try.

3 years ago

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Kilsy New York, NY

Well spoken, any questions or concern I had was explain. Highly patience, & well spoke. Clean place, Covid precautions are on point. wonderful experience for people who really wants to make a life change. Doquan thank you for your service

3 years ago

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Joselyn Sale Queens, NY

I am so impressed on how clean and amazing the staff was at the Brooklyn location! Justin did a phenomenal job going over the whole process of the aligners with me and made me feel more confident in my decision in starting. I’m so excited to start my teeth straightening/whitening journey with Candid!

3 years ago

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Terrance Jackson Houston, TX

This by far has been the best treatment I’ve had when it comes to wanting a better smile. From the time I walked in the studio the staff was so friendly and amazing!! Everything about the appointment was professional and beyond great!!!

3 years ago

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Amber Atlanta, GA

Kait was excellent at explaining everything step by step including what was happening with x-Ray and photoscan before it happened. They were very thorough and detailed about how the treatment plan worked. Kait greeted me right away and I did not wait at all for service.

3 years ago

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Heather Emerson-Smith Udine, UD

I had a fantastic meeting with Zou A. He was kind, friendly and helped me with everything I needed to get started using Candid. You can tell how great a company is by how your employees are, and Zou is excellent. I am thrilled to get started and can't wait to confidently show off my smile to the world.

3 years ago

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Tami B. Las Vegas, NV

So far we’ve had a great and thorough evaluation. Everyone we’ve encountered at the Santa Monica location has been very helpful and informative. Our positive experience meeting Luke, Morgan, and Zack confirmed our decision to move forward with Candid Co.

3 years ago

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Santhosh Jose Seattle, WA

The service center in SF is very clean and is run very well. I was new to the whole process and had no idea how the process works and did not know what to expect. Everything was clearly explained in terms of the process and costs and issue resolution. Very friendly crew. Makes you feel very confident about the outcome. Highly recommend!

3 years ago

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Emanuel Ruiz Windsor Mill, MD

Came to the rockville location and enjoyed every second of it. Awesome facility (cleanest i’ve ever scene a dental facility, by far and i know the standard is to be clean like a doctors office) Staff was very nice. The seats in the waiting room and treatment rooms are so comfortable. There was never a negative moment. Loved it

3 years ago

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Emily Chu Los Angeles, CA

My husband is a new patient with Candid. We were immediately impressed with how friendly and thorough the customer service was. The studio was also very modern and clean. Excited to be a patient of Candid and excited to see the end results!

3 years ago

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Demia Halethorpe, MD

Candid is amazing. I visited the location in DC by gallery place and the staff was so kind and made me feel very comfortable. A lot of good energy and laughs in the office, I am definitely going through with this treatment now that I’ve visited.

3 years ago

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Toxxic_Ginger Trinity, NC

Josh was a really great help. He was empathetic to the fact I work nights and made sure to keep the call as short as possible to accommodate me. He answered all of my questions and was really pleasant to speak with. Great personality and he has great puns.

3 years ago

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Jessica Drake Queens, NY

I came into the upper east side candid location today and had a great experience! Brooke was amazing. So sweet and informative. She answered all of my questions and taught me a lot about my teeth and the candid process. I can’t wait to get my aligners!

3 years ago

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Hadar K Riverside, CA

Paula and Catherine were very kind, polite and friendly. The place was clean and quiet and the technology was very advanced. We didn't have to wait for anything. Everything was running smooth. Thank you guys! Highly recommended!

3 years ago

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Jeremy Powers Hayward, CA

Sam helped me and was great! She’s very knowledgeable about teeth and candid’s process. Clearly explained everything in full detail and helped me really understand everything I’d be receiving through candid’s service.

3 years ago

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Jessica Bengtson McPherson, KS

I have been working with Candid now for over a year and a half. I love their customer service and their willingness to make sure their customers/patients are happy with their smile! In this time I have noticed that they have updated their quality of products and advanced their technology to better monitor their patients progress.

3 years ago

Reply from CandidPro

Thanks for your feedback, Jessica! When you're happy, we're happy.

Apr. 9th, 2021

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Ankur S Sunnyvale, CA

Just came back from the initial appointment and scan with Alex and his colleague at the Candid store in San Jose. Both were very knowledgeable and skilled at what they did I am impressed with the technology and what they can do to straighten my teeth. An important criteria for me is that they only use orthodontists and not dentists like others.

3 years ago

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Verity Burnett Kula, HI

Candid has been great. I joined because they were less expensive and had a faster plan than Invisalign. The customer service team has been great in answering my questions and the products are great! I love my smile :) The only issues I had was with one aligner set the edges were kinda sharp but I was able to fix it so it was fine.

3 years ago

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Jasmin Ngene Philadelphia, PA

The price, quality and customer service are incredible. My teeth weren’t perfect on my last step of aligners and Candid is offering to give me a new plan for free with aligners included to give me the results I’ve been wanting.

3 years ago

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Holly Abramovitz Monett, MO

Starting this process has been exciting, and fairly simple. I’m looking forward to receiving my aligners and starting that process as well. My meeting with Emma was very helpful, she had wonderful communication skills, and answered all my questions. A big thank you to her help!

3 years ago

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Marlon Rockville, MD

I had outstanding customer service at the Rockville Maryland location. The service representative was very knowledgeable concerning the products and service and made the entire experience easy to follow and I’m excited and looking forward to my new smile.

3 years ago