Name: CandidPro
Rating: 4.8

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MB New York, NY

The staff is very lovely. The process was quick and simple and the explications were very detailed. Therin was a very lovely consultant, I would reccomend her help and Candid to everyone .

3 years ago

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Allison Franco Queens, NY

My experience was great, I got to learn more about my teeth and how long the whole process would be like. The girl that help me was amazing and very helpful. Bri guide me to the whole process and made me feel welcomed.

3 years ago

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Harker San Diego, CA

Set-up is great. The process is fine. Communication is abysmal. One step is taking 34 days as opposed to 10-14. I’ve been attempting to get clear advice from the orthodontist (who I sort-of doubt is real at this point) but can only reach support via “chat”. The chat app is not great. Customer service folks are nice, but they have never provided direct feedback from the orthodontist. There are about 3 canned responses: brush your teeth, wear your slingers 22hrs a day, use the chewies ‘more’ (but not too much). When you’ve been following that advice but your treatment isn’t progressing, it is extremely frustrating. I feel foolish and frustrated at the lack of information. If you want to talk to a robot for months, this is great—otherwise be prepared to feel frustrated.

3 years ago

Reply from CandidPro

Hi Harker. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. We contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 5th, 2021

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Thu Thu Vblog Hayward, CA

Candid is another level to help people get pretty n it’s save..I love this office in downtown San Jose with staffs Alex n Jordan are really super helpful n make me feel ready to change my life...Awesome jobs n keep it up.

3 years ago

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Kim Hannay Schaumburg, IL

I'm honestly pretty disappointed. Part of why I chose candid over other services was the promise of direct access to an orthodontist. What it truly is, is access to a customer service rep who communicates with an orthodontist and then never gets back to the customer. I've been in my first set of aligners for over a month now, and can't move on to the next set until approval from the ortho who can't quite seem to get back to me. My first conversation with a CSR was a week ago. They promised follow up in 1-5 days. A few days later I had another conversation with a different CSR who promised follow up in 24-48 hours. I've still yet to receive any communication 4 days later. Being so early on in treatment, I'm eager to see how this plays out, but it's not a good look so early on. Additionally, After paying over $2,000 for treatment, I'd expect that Candid would provide enough supplies for the entirety of treatment. I recently received an email prompting me to purchase additional bottles of whitening/cleaner for the aligners. After using the recommended amount daily to clean my aligners, I can confidently say I wont have enough for the entirety of my several month treatment. Pretty disappointed at the nickel and dime after the cost of treatment.

3 years ago

Reply from CandidPro

Hi Kim. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2021

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Dani Niemann Los Angeles, CA

My experience was great! The studio was extremely clean and I felt very safe. Morgan was so knowledgeable and comforting through the whole experience. Overall it was an incredible experience.

3 years ago

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Chelsea Williams San Jose, CA

Can not recommend Candid enough! One of the best experiences and the entire staff was extremely friendly! I felt like my specialist was my friend, it was so easy talking to her :)

3 years ago

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Michelle R Gainesville, GA

I would recommend investing in an orthodontist in person. Candid’s process is streamlined and easy; but, I ended up not being able to chew with my back teeth too well when treatment was done. Also, there was a lot of movement with my treatment with the last trays because they weren’t seating right, and I’m concerned about how healthy that was for them.

3 years ago

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Khalid A Frazier Atlanta, GA

My experience with Candid was phenomenal. Kait was wonderful. She was knowledge and patient. I highly recommend you to come in and look for Kait. She is the best. Candid is my new family. Cannot wait to see the end results.

3 years ago

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Camille Washington, DC

My visit to the Washington, DC office was great!! The office is clean, the staff are professional and friendly. Melanie was very knowledgeable and answered all of my questions. Fingers crossed that I’m a candidate!!

3 years ago

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Denise Valera ,

My experience at the Upper East Side location was outstanding. Brooke took her time to explain everything I needed to know about the process, and the staff was welcoming and made me feel comfortable.

3 years ago

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lexie karem ,

Mr. C. made the interaction quite positive and easily explained the process. He took the mystery out of candid and answered all of the questions I had. I appreciate his help!!

3 years ago

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Curtis Alexandria, VA

The staff at Fairfax location are courteous and professional. It’s so much easier to get a scan than doing the impressions. We followed COVID protection process. I’d recommend them.

3 years ago

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Justine Washington, DC

Very smooth process overall. Melanie took the time to explain everything she was doing and made me feel excited about starting the treatment. Looking forward to seeing the results!

3 years ago

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Paul McCall Jersey City, NJ

I went to the Noho Candid Studio today and had a wonderful experience. I was impressed with their covid safety protocols and the way they were able to explain the entire candid process so clearly to me.

3 years ago

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Cara Mia Rockville, MD

I am excited about the positive experience I had at the Rockville location with their team. From intake to scan, all questions and concerns were professionally handled. Thank you, Salem and Lee!

3 years ago

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Bianka Castanaza South Gate, CA

The staff is super friendly, they answered all my questions. Their payment plan is affordable and it goes out to 24 months, which is ideal for those like me working a part time job and going to school.

3 years ago

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Diana Prince ,

Customer service is upbeat, friendly, and eager to be of assistance! They understood my concerns and what I was looking for. They worked dilligently to help me, and we're able to make it work. Amazing customer service!

3 years ago

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Abdul New York, NY

My experience with Dan at the studio was awesome, he gave me all the information i was looking for to make me a customer here. Based off my experience here I believe that Candid is the way to go!!

3 years ago

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Kayla Savinelli ,

I haven't started treatment yet, but the customer service is top notch! An employee named Patrick did 2 phone calls with me to review my treatment plan and take payment. He was extremely friendly friendly accommodating!

3 years ago

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Donna X Cleveland, GA

I am on my second retainer. I have been concerned about a front straight tooth that is now shifting inward. Chat people (not dentists) say it is normal. After each scan I get a ‘canned ‘ response from an ‘orthodontist?’. Always the same response. They could make it a little more personal, that way I could at least think they looking at MY scans.

3 years ago Edited September 14, 2021

Reply from CandidPro

Hi Donna. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 12th, 2021

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Shannon Pate San Diego, CA

I like that this is a cohesive treatment plan, but that it is all remote. I also love that it is half the price of other alignment treatment companies. I am only giving it 4 stars for now simply because I have not started or completed my treatment yet, so I do not know what my results will be. But I am looking forward to it!

3 years ago

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Camille Thomas ,

My specialist, Mollie was amazing and the whole experience from beginning to end was pleasant. Everyone was inviting, team was knowledgeable and helpful, it was quick and easy, and the office was beautiful!

3 years ago

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la hlo San Francisco, CA

Great experience at Candid with Sam & Hope! They worked with myself and my teenager and they were great! They were so friendly and made us feel so comfortable! It was quick, painless and fun! Thank you

3 years ago

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Allie Niu Las Vegas, NV

Sam was amazing to work with! I definitely enjoyed the cleanliness and professionalism of all working here. Sam made the whole process easy to understand as well as entertaining

3 years ago

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Morgan Kansas City, MO

Easy access, quick response time! Cheapest (and best) option I could find for quick straightening. My treatment plan projected near perfect teeth in 8 months, much faster than anticipated!

3 years ago

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Adrian Ilagan Union City, CA

Jordan was very friendly and had great customer service skills. Made my experience at Candid great! I appreciate how easy everything was and how clear she was when explaining my plan. Great work!

3 years ago

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Shelly U Alexandria, VA

The in office visit in Fairfax was super easy and informative. Staff answered all of my questions in detail, and the teeth scan was very cool. I feel like the process will be thorough and long lasting.

3 years ago

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Jessica Maple Shade Township, NJ

Dan at the UES Candid studio is the best!! Makes you feel like you’re chatting w a friend through the whole process! I would highly recommend this studio location if you are considering Candid!

3 years ago

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Jacob Dowell Olympia, WA

Overall I've had a good experience with candid, I had a little frustration at the end, but after talking with a representative I got that confidence in the system back. It's a good product and I'd recommend it to others.

3 years ago

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Davina Moore Washington, DC

Visited the DC studio and everyone was amazing. Melanie was awesome and made the experience so easy for me. I’m excited I made the decision to go with Candid and am excited about this journey.

3 years ago

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Britney Amedee Brooklyn, NY

Noah took his time and made sure he scanned my teeth perfectly. I was walked through everything and I’m so excited to start my treatment. 10/10 recommending their location to my family and friends

3 years ago

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Alisa New York, NY

It was great, very informative. Bri in Upper East Side was very attentive and nice. It was a little too long though in general, the whole experience. But i am happy i came in person!

3 years ago

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Jasmine Sripa Brooklyn, NY

I went to the upper East side location and saw Dan. He’s amazing! He made the appointment so great and I would definitely recommend coming to see him specifically. He’s a valuable asset to Candid.

3 years ago

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Erik Gonzales Dublin, CA

Very pleasant experience. Isabel and Alex were very warm and welcoming. I was given all the information in needed and pricing was better than I anticipated. Looking forward to enjoying a confident smile.

3 years ago

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jataysia ,

I came into the studio and was greeted by such kind people. It was extremely easy and very hygienic. I spent most of my vist with Dan he was extremely informative. I would recommend visiting this Candid Studio.

3 years ago

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Cassie Hernandez Los Angeles, CA

Made an appointment during the Valentine’s Day promo period as a gift to myself. Owen helped me with my consultation and x-rays and explained the whole process beautifully. I can’t wait to get started!

3 years ago

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Miriam Torres Port Jefferson, NY

My experience with Candid has been positive from day one. The interactive tutorial videos are very informative. Customer service has always answered my questions professionally and courteously.

3 years ago

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lori franzon Boynton Beach, FL

I am enjoying my Candid experience tremendously. At just the 3rd trays, there is such a difference. They are simple to wear and the technology is truly amazing. Kudos to the Candid team!

3 years ago

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Jessica Jesu Austin, TX

Candid is so convenient and affordable! The consultation was super quick and easy and the staff were friendly and informative. I was surprised how easy the process was and it made committing to aligners easy and stress free.

3 years ago

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Annabel Tsang Frisco, TX

Good 1. Cost - Cheaper than Invisalign 2. Set up - Easy and nearly instant 3D mouth scan in the studio. Great studio experience. 3. $199 weekly scanning program that documents your progress. It's monitored by a virtual ortho. 4. When I lost a liner, I called for a replacement. I was supported right away and received the new one within days. Bad 1. Doesn't accept insurance ( I had Delta Dental) 2. HSA card with 2X the sufficient funds not accepted 3. No "legit" looking receipt. Your record of purchase is the same as buying a soda. 4. Customer service was horrid in 2019 when I got started. NO one picked up the phone or live chat. I did email them a complaint and they acknowledged the issue. 5. DO NOT miss the 30 day rule if you're not happy with your final result. This is 100% my bad for not reading the fine print. They'll charge you $800 IF you quality for "refinement". 6. Live chat wait times have gotten better but don't expect more info than someone looking up your order to tell you it's been delayed with no ETA...with no previous warning. The reps are not empowered to make decisions. The reps are allowed to repeat the website info like their policy. Overall I'm not happy because my bottom teeth are still crooked. Despite following the post treatment direction to wear my last liner every night, I still can't get my teeth to be perfectly straight. I wish Candid cared enough about their customers to be more flexible about the cost. There's absolutely no way it really takes another $800 to fix my teeth when they JUST asked me to pay $99 for another set of final liners. I'm reluctantly starting the refinement process to see if I qualify for additional adjustments. Just sucks to know if i like their recommendations my ONLY option is to cough up another $800. Looking back, I would have paid for Invisalign. It's supervised by a real ortho, covered by insurance, and accepts HSA.

3 years ago

Reply from CandidPro

Hi Annabel. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 1st, 2021

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Ava Austin, TX

Allison is amazing and so informative and helpful. Shane at the front is also awesome. He was here to help when Austin was covered in snow and ice rescheduling me a million times. I would recommend this company to anyone!

3 years ago

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Janelle Hing The Bronx, NY

Came in to the Upper East Side studio and met with Dan. He was super friendly and knowledgeable and able to address all my questions and concerns. I am hoping to find success with this treatment.

3 years ago

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Lissa Roberts Alexandria, VA

Loved using Candid Co. for correcting my teeth. Great experiences during the "move", and have had great success a year since with my retainers as well. Underrated company in my opinion!

3 years ago

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Odalis Morales ,

I came to the 50 East 61st Street, NY, all the staff is very nice, Brooke took care of me and she was awesome, explained my treatment very well and treated me with respect, I am very happy with my experience

3 years ago

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2121luv1 Brooklyn, NY

Phenomenonal service. Brook is amazing. All fears were wiped away by her personality. Her smile shines through her mask as adhering to covid 19 protocols made my visit very welcoming.

3 years ago

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Sydney Bertagnoli Escondido, CA

Everyone is so helpful! They actually check in on you and are genuinely there for you as well. Emma is fantastic! She answered all my unusual questions and was crystal clear about her answers!

3 years ago

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Daniela Torres Barnegat, NJ

what I like about the treatment is the comfort and there is no pain. What I don't like is that I can't eat between meals, because I have to keep taking my aligners on and off.

3 years ago

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Alex Rockville, MD

Service was quick, professional, and COVID-friendly. Would recommend to anyone looking for tooth alignment services in the DMV area! Service received at the Rockville, MD location.

3 years ago

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Radha Romero Sebastopol, CA

I just purchased my aligners. I was definitely feeling reluctant at first. I wasn't sure I wanted to commit to the potential pain I might experience in my mouth as I get each new set of aligners, but the rep was very persistent in offering assistance should I have any questions. At times I felt my rep was texting me too much, but she was never pushy. I do think with my very busy schedule that having her keep her perseverance in getting the sale was effective, so kudos to the sales team on that strategy. Overall she was informative and helpful and I am excited to be doing this.

3 years ago

Reply from CandidPro

Hi Radha!
We're also excited for you to get your new smile! Please let us know if you have feedback or thoughts on how we can improve to a 5 star customer experience.

Apr. 5th, 2021