Name: CandidPro
Rating: 4.8

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Radha Romero Sebastopol, CA

I just purchased my aligners. I was definitely feeling reluctant at first. I wasn't sure I wanted to commit to the potential pain I might experience in my mouth as I get each new set of aligners, but the rep was very persistent in offering assistance should I have any questions. At times I felt my rep was texting me too much, but she was never pushy. I do think with my very busy schedule that having her keep her perseverance in getting the sale was effective, so kudos to the sales team on that strategy. Overall she was informative and helpful and I am excited to be doing this.

4 years ago

Reply from CandidPro

Hi Radha!
We're also excited for you to get your new smile! Please let us know if you have feedback or thoughts on how we can improve to a 5 star customer experience.

Apr. 5th, 2021

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Vinko New York, NY

Very impressive. Great intake session, clear, organized, detailed. Dan from the Upper East Side has been terrific. Price is excellent. Difficult to beat. Looking forward to the result.

4 years ago

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Rifath Ara Brooklyn, NY

I came to the Upper East Side Location and the customer service was great! Staff was extremely friendly and walked me through every step and was incredibly patient and kind! Would definitely recommend to a friend :)

4 years ago

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Tiana Kissimmee, FL

Shayla, my Candid Customer Service Rep, was certainly helpful, friendly & informative. She answered all my questions & was very prompt on our call backs! Thanks Shayla! Keep spreading that positivity around ☺️

4 years ago

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Fiona Maier Detroit, MI

Very user friendly instructions with the impressions kit and they give you all the information you could possibly want before committing; I’m excited to start the treatment!

4 years ago

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Meleah Nelson Spring Valley, CA

Very efficient process and help is easy to find. I am doing a 2nd round of aligners to get a better result. The 2nd set is much more comfortable and stays clean longer. Overall very happy.

4 years ago Edited September 14, 2021

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Abby Bostick Groton, MA

The support has been great so far! They are very proactive with reaching out, and responded to questions I had in a timely manner. Even helped me take better pictures of my teeth when I didn't dona great job the first time.

4 years ago

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Maryw Washington, DC

Had a wonderful experience at the Washington DC location! Great customer service, efficient, friendly and informative! Would recommend if you’re looking into clear aligner!

4 years ago

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Isiah Duran New York, NY

I really liked the transparency and professionalism displayed by the workers over at Candid. Due to my limited experience with candid, I don’t have any cool feedback to provide.

4 years ago

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Julia Union City, CA

Great customer service and presentation of all the relevant info. My treatment coordinator, Shilp, is a total pro and made me feel really comfortable and excited about my new aligners!

4 years ago

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Ada Machuca The Bronx, NY

I went to the upper eats side location and they were amazing. Lovely staff, Live was very friendly, explain everything very clear, she was gentle and very helpful with everything! Happy with everything!

4 years ago

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Jonathan Shea Roseville, CA

Patrick was very personable. He was wonderful answering all of my questions. I found the experience very encouraging. I am excited to start the process of straightening my teeth. 10 out of 10 Patrick deserves a raise!

4 years ago

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Kiana LaJune Seattle, WA

Shayla was so helpful and caring. She made the how possible so easy! I didn’t have to worry about anything and she guided me through the whole beginning of starting my treatment.

4 years ago

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Shelby Shorewood, IL

My Treatment Coordinator Shayla was amazing throughout the candid consultation experience. She was very thorough and helpful. She answered all of my questions and overall made the experience fun and exciting.

4 years ago

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Michelle Columbus, GA

So far so good but I’m only in the beginning stages. They are very attentive and I enjoy the availability for when I have questions. Directions are detailed and easy to follow.

4 years ago

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Catherine Barnickel San Luis Obispo, CA

Simple and easy to get started, I’m about halfway through and seeing good changes. It is uncomfortable and I find it difficult to wear them for the full 22 hours a day but overall good results and the company is easy to work with. Responsive and super friendly. All my customer service interactions have been very positive.

4 years ago

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Rochelle T. Parks Rockville, MD

The person who assisted my daughter was excellent! He had great bed-side manner and he was very knowledgeable about the process. He made us feel very comfortable about everything.

4 years ago

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Pat Los Angeles, CA

The Candid Pasadena studio was incredible! The staff was incredibly kind and helpful, and I felt safe. I was so confident with moving forward with treatment. Definitely recommending to friends!

4 years ago Edited September 14, 2021

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Personalityplus Sacramento, CA

Everyone I have encountered were pleasant and had been through the Candid experience themselves, which says TONS about a company that can recruit its patients because they love their results soooooo much!!!

4 years ago

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Ani Navruzyan Los Angeles, CA

Everything was great. I very much enjoyed the process, it was all very easy. The staff was very nice and helpful in explaining everything. My overall visit was wonderful and convenient.

4 years ago

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Jalissa W Modesto, CA

So far so good. I was a little worried when talking to the sales associate about paying the full amount up front, but once i got the aligners I've had plenty of thoughtful and prompt help from their staff.

4 years ago

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Angela Yeh New York, NY

Joshua was great patiently explaining all of my concerns with how this work if and when I might need slight dental work and how this might affect my aligners. Excited to get started!

4 years ago

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Griffin Kapelus New York, NY

Had a great experience at Candid on the Upper East side! The staff members were knowledgeable, friendly, and organized, and the evaluation process was remarkably smooth and easy.

4 years ago

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Kiara Hillside, NJ

Corey was great at explaining in detail exactly what I’m getting in my all inclusive package! I had absolutely no questions! He made me very excited to be apart of the candid family!😁

4 years ago

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Ariela foster ,

They move very fast , very polite & straightforward . & affordable as well . They also located in the upper east side (Manhattan) & THEY SO AMAZING!!!!! Worth going to get your teeth in check .

4 years ago

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dorothy vera sanchez ,

Really enjoyed my experience here today Shrinna and the candid team definitely helped me understanding the process! And the process was really great! Looking forward to my new smile! :)

4 years ago

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Julieth Rockville, MD

Great experience so far , I like the way it makes it simple to start getting teeth straighten, also knowing that we will have an orthodontist throughout the process gives me peace of mind

4 years ago Edited September 14, 2021

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Marty Upper Marlboro, MD

Overall, I had great experience. My candid specialist was absolutely amazing!!! The visit lasted about 30-45 minutes and the studio followed Covid protocols. I highly recommend Candid.

4 years ago

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Kevin ,

Very safe and clean experience! Staff was super helpful in explaining the treatment process and assisting in all coverage plans to help me get started on my journey for a more confident smile!

4 years ago

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Lauraline Valenzuela Odessa, FL

My customer service rep, Patrick was AMAZING. He worked with my schedule to get my signed up and walked me through the whole process! I am excited to start the journey! Thank you so much

4 years ago

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Lee09 New York, NY

It was an amazing experience! The staff was extremely helpful and provided all of the necessary information to move forward with my plan and being with me every step of the way!

4 years ago

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Braelyn Grant Johnson City, TN

This company completely transformed my self confidence! The prices are reasonable and they have the friendliest customer service. I will never regret investing in this company for my smile!:)

4 years ago

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T Goldberg Harrison, MI

Great service. Explained the situation and she contacted her supervisor while on the call with me versus a call back. That is the reason I changed my mind on the spot and went with Candid.

4 years ago

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SoRay Mapes Carthage, IL

very pleasant experience, very helpful through the whole process and even after words. payment plan is very helpful if your insurance does not cover. glad i chose them to go with

4 years ago

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JB Shabazz Los Angeles, CA

I like the quality of the Aligners and overall supplies provided by Candid. A good value and am satisfied with my results so far. Josh M has been a great help as part of the active care staff. He is informative and gives timely responses to my inquiries.

4 years ago

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Erin Easton, PA

Phenomenal experience thus far. Team members have all been patient, attentive, helpful, and friendly. They explain everything in depth and go above and beyond to give a very human and personal customer service experience.

4 years ago

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Edgar L Wakefield, MA

Good results, I can feel my teeth relocating. I like the fact that I can get new scans every 10 days however I think there's gotta be more opportunities to communicate back-and-forth with the doctor through the portal instead of opening a request via a Candid customer service rep (they're great by the way).

4 years ago Edited September 14, 2021

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Michelle Howell, MI

Kris did a great job explaining my financial options and how I could take advantage of the current specials being offered. Excellent information with low pressure - exactly the type of buying experience I am looking for.

4 years ago

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Andrew S Anchorage, AK

I really like how well Joshua M helped explain the whole process to me. He was knowledgeable about both the medical and financial parts to the program and very friendly while explaining them.

4 years ago

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Eadie Pelaez San Leandro, CA

The process is convenient. The online account is user friendly. You have a ver accommodating staff. I'm looking forward for my aligners, whitening zoom, and improvement. Thanks, Candid!

4 years ago

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Tara N Stroudsburg, PA

The presentation from Corey V was very professional. I was not expecting a PowerPoint presentation from an orthodontic company! He was very friendly and helpful and answered all of my questions. I am excited to get my kit!

4 years ago

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Johnna Chicago, IL

I just ordered my starter kit and the setup was easy! Josh did a great job answering my questions and walking me through the process. I am eager to get started and see my results!

4 years ago

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Alex L Dayton, OH

Everything was super easy and definitely affordable compared to any other service I’ve seen. Emma has walked through every step with me and always made sure I had the information I needed. Very satisfied with Candid.

4 years ago

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Brandy Miller Los Angeles, CA

From the quick office visit in Pasadena Ca, to getting my trays before New Years. I’m so happy to start this process. When I had a question I liked the fact it was online and the response was quick.

4 years ago

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Kayla Rebentisch Brooklyn, NY

So far I’ve had a wonderful experience with candid! Sarah M called me to talk me through my treatment plan and was incredibly helpful and nice. Can’t wait to get my aligners in the mail!

4 years ago

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Valerie Gacek Huntingtown, MD

The customer service is always excellent! The Aligners work so well... they become comfortable after the first 24 hours of a new step, and people can’t tell you’re wearing them! Definitely a good value for the product.

4 years ago

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Sarah T Fort Worth, TX

Shilp answered all my questions to a T, was thorough about calling me back and making sure I was able to get the best payment plan for me that worked with my FSA account, very professional! Thank you!

4 years ago

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Shirlene Anne Leongson , CA

Shilp gave me a call to answer all my remaining questions before i decided to start my treatment with Candid. He also gave me a discount for my treatment and explained the different options I had for payment.

4 years ago

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Nate Fritz Columbus, OH

Great price, easy to use and includes real remote monitoring unlike competitors. I'm on my second treatment plan, and have received nothing but world class customer service every step of the way.

4 years ago Edited September 14, 2021

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Karmen Younes ,

Shilp was so cooperative and his regular follow up was great. He didn’t leave my case until I was offered the beat plan with the money I can afford. He is an excellent representative

4 years ago