Name: CandidPro
Rating: 4.8

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Marlon Rockville, MD

I had outstanding customer service at the Rockville Maryland location. The service representative was very knowledgeable concerning the products and service and made the entire experience easy to follow and I’m excited and looking forward to my new smile.

3 years ago

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Kayla Emley Riverside, CA

Honestly so glad I went, the staff was very friendly Paola, and Catherine were extremely helpful in explaining how everything works, and making sure I fully understood how the treatment process works 10/10 recommend trying candid out they are amazing!!

3 years ago

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Alexander Maryianowski New York, NY

It was amazing Karina was excellent and I would recommend her to anyone! She’s great, answered all my questions, was very patient and extremely personable. I felt really comfortable with her and she great at explaining how everything works for my personal situation!

3 years ago

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Jeanne Foley ,

Super easy process, they have it down to a science! Excited to get my liners and start the process. So far could not have been smoother and so happy I didn’t have to schedule a visit to see an orthodontist, will save soooo much time and money while still getting the results I want. Thanks Emma for all of your time and attention!

3 years ago

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Katya ,

Everyone was super sweet right from when I stepped in. I wasn't able to get everyone's names but Malcolm, who did my scans, was so sweet and very understanding. As someone who has had horrible experiences with anything dental, I can't believe I didn't start off with Candid. Amazing team.

3 years ago

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Cereese Carlisle, PA

Many of my trays didn't even remotely fit my mouth when I started that set, like they weren't molded correctly, they'd be extremely unbalanced front to back and left to right, like the curve was off and when I tried to get help, the only advice I'd get is "use your chewies." It would take 3 days in each set just for the plastic to finally settle squarely on my teeth. And then, they would be so loose that they would just fall off my teeth when I'd talk. My first 12 sets never "snapped" on my teeth. They never fit right. When I got my next treatment plan of sets 13-21, from day 1 they "snapped" in place and wouldn't move unless I pry them off, and sat flat on my teeth, front to back and left to right. My orthodontist constantly went back and forth between "great job, your oral hygiene is amazing" and "you need to do a better job with your oral hygiene". Nothing in my routine would change, but I'd get conflicting feedback. That was frustrating. My orthodontist would say things that weren't true, such as "your teeth haven't moved properly, you have to be wearing them 22 hrs a day for this to work" when I was wearing them 22 hours a day. This was insulting, and frustrating. And even more so because I could never directly converse with my orthodontist for them to try to actually figure out the real problem. So after doing EVERYTHING I was supposed to over the course of the first 12 sets, and being insulted weekly, my results weren't where they needed to be. It took a long time to get my next sets of aligners, and when I did, my treatment plan hadn't been updated. But guess what? These trays fit COMPLETELY different from day 1, and even feel like the material they're made of is different! Something with the design of my first 12 sets of aligners was off and it cost me months of my time and the results I wanted, which could have been rectified so much sooner if you had a better system for users to converse and share info about their experience (ex: I started June of 2020 and this is the first time I've gotten to share my feelings about how this is going- March 2021 on set 14 of 21)

3 years ago

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Paula M. Washington, DC

Amazing customer service. I was attended very nicely by the staff. They give very good background about Candid and explain very well about the treatment process. I was told step by step on what was going to be done during my appt and I was pleased. I highly recommend anyone that is need in looking to find a way to fix their teeth!

3 years ago

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Naffo Kadi Rockville, MD

I came to the Rockville Candid location and received the best care. Everyone was so friendly and was assisted immediately. While in the appointment, everything was explained so well that I didn’t even have many questions. Overall great experience.

3 years ago

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Danielle Alexandria, VA

I like that Candid offers checkins with and monitoring by orthodontists so that I can feel comfortable knowing that my teeth are in good hands during at home treatment. My studio visit was thorough and informative. Overall, I feel setup for success!

3 years ago

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Keyona Livermore, CA

Atl studio: CeeCee and Kate were absolutely amazing. Given the COVID pandemic, their enthusiasm about the Candid company was refreshing. This experience made it impossible not to be convinced Candid is the right choice for me.

3 years ago

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Dalilah Santa Ana, CA

I had an amazing experience with the Huntington Beach Candid Studio. Paola was so kind and helpful! She informed me about the process thoroughly and was patient with every question I had. She truly made my experience memorable and I would recommend that studio to anyone because of her!

3 years ago

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Alana Goodson Dallas, TX

I had an amazing experience so far and I have only completed the first steps in the journey to straighter teeth 🤩 ! Mrs. Sarah M. has been the greatest help I could’ve asked for she is for sure the best I could’ve asked for!

3 years ago

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Kami Alt Reno, NV

Their customer service is probably the best of any online company I've ever encountered. Their product is worth every penny and they truly due give you the best care. I can't believe how much they've worked with me to get my stubborn teeth straighten out!

3 years ago

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Lilly Rockville, MD

Just want to drop in and say that my experience with Candid at the Rockville MD location was awesome and pleasant. Customer Service is A1. The young man that assisted me name was Saleem, very humble, extremely patient and thorough. I’m very happy with the service and planning on bringing my 2daughters at this location as well.

3 years ago

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David Rosado Brooklyn, NY

Our representative, Shari, did a good job of explaining the procedure to us and letting us know of what exactly we should be expecting. Also, the scanning process was very easy to do. My only complaint is that there isn’t much privacy as we could hear and see everything that was going on in the lobby. It occasionally got very noisy. Overall, we are satisfied.

3 years ago

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Tania Gutierrez Los Angeles, CA

I’m actually very thankful to Patrick he went above and beyond to help me get my treatment started even though I thought I wasn’t going to be able to afford it. He helped me out so much and stood on the phone with to walk me through every step of the way and he was so patient with me. Overall great experience.

3 years ago

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Azucena ,

Mollie was so helpful and thorough. She explained the whole process to me and made me feel comfortable. Their NoHo location is super nice and the whole candid team are very welcoming! Definitely recommend this location. I just placed my order today, so im currently waiting for my aligners

3 years ago

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Elmer Pimentel Pacoima, CA

I had a great experience with Patrick l. who took my call today, I missed my appointment and he was gracious enough to schedule me in on the same day! I highly appreciate that he shared my enthusiasm for getting my teeth lined up and Whitened. Patrick is the man!

3 years ago

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Edgar Arias New York, NY

The NoHo studio was an amazing experience! The staff was super helpful and very respectful. Liv was helping me through the whole process and she made me feel very comfortable! I definitely recommend this place! Ask for Liv! Great team.

3 years ago

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Dannyelle Charest Lomita, CA

What an easy, intuitive, fantastic buying experience! The website is very easy to use and speaking with Patrick absolutely alleviated any concerns I had and closed the deal!! He was witty, knowledgeable, and personable. Very excited to be getting my aligners and getting this process started!

3 years ago

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TheFeRRRnando Murrieta, CA

James and Tiffany were super professional. My appointment was efficient and accurate. I appreciate their listening skills and empathetic / understanding approach as I return to finish getting my candid smile 😃. Thanks candid team. Thanks Alex T for setting up the appointment and making thorough notes for the tram at candid Irvine.

3 years ago

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Amanda Pacheco Austin, TX

Awesome experience. I received a call before my appointment confirming and also discussing my issues so they were aware before my appointment. During the appointment the technician answered all my questions and more. She was very thorough and I didn’t feel rushed and understood it was my time. Highly recommend!

3 years ago

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Miccol DeGracia The Bronx, NY

Had a great experience when visiting the Candid location 61st. Brooke made me feel super comfortable and was very thorough when answering all the questions I had and when explaining the whole process that I would be going through. I’m super excited to see my final result and can’t wait to begin this process.

3 years ago

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Gabrielle Livermore, CA

Associate was very knowledgeable and nice. They answered all of my questions and made me feel at home while at the appointment. The appointment was quick and straight to the point. I would definitely recommend Candid to anyone. -Atlanta(Lenox) location

3 years ago

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Daanya San Jose, CA

Great experience here at Candid. Alex was really informative and walked me through the entire process, answered all my questions, and I’m excited to start treatment!! Felt safe given Covid and everything and feeling well informed to start using Candid.

3 years ago

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Rico Davis Jersey City, NJ

Everything was super great! Noah was very polite as he showed me to my room and Mollie literally was an encyclopedia of knowledge and very personable. I appreciate every detail... also... what a beautiful new building! Loved it.

3 years ago

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Willie W The Bronx, NY

Great team of people who made me feel relaxed answered all of my questions. Mollie was great in walking me through every step of the scan procedure and explaining every part of the aligners process I’d be going through from the first step to the last.

3 years ago

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CakesSr Cleveland, OH

I love Candid so much... the scanner the app everything about it! So far so good! It’s moving along pretty fast & I can see a difference in my smile already...only on step 3 & my teeth are already straighter & whiter! I’m excited to see my end results!

3 years ago

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Sapin dahal Austin, TX

Very friendly staff. They had all the answers to my questions. They guarantee that my teeth will be straight and are willing to help until I am fully satisfied. In addition, they follow strict COVID protocol while made me feel safe.

3 years ago

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Corban Bend, OR

I love how simple the process was. Informative information always and easy to follow. There has been a mix of emails coming to me during the process that were a little overwhelming. There should be just one that tracks your plan once you have initiated it, but I receive a lot of others too.

3 years ago

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Erick Washington, DC

My visit was painless . All staff are friendly and go above and beyond to make sure you have a great experience. My Care Specialist Saleem did a great job of providing me with all the necessary information to have a pleasant experience with Candid.

3 years ago

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Charityc Rockville, MD

I came to the Rockville location, the technician saleem was very professional and tends to know his job. I came in for information but I ended up getting a treatment. I will recommend Candid due to the professionalism of Mr Salem.

3 years ago

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Norely Rivas Brooklyn, NY

I had an appointment with Candid at the Noho location. Everyone was very welcoming and friendly, Molly was amazing!!!!! She answered ALL of my questions and provided all the information i needed before getting started. i will definitely be recommending candid to my friends and family! thank you candid thank you Molly!!!!

3 years ago

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Olivia Phoenix, AZ

Zou was so helpful in explaining the process to me and answering my questions, and he was very flexible and understanding in scheduling my consultation. I've been impressed with every aspect of Candid so far. (Sidenote: that packaging! 🤩 Was not expecting that!) I'm excited to start my treatment!

3 years ago

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Mike Alexandria, VA

Happy with the explanation and questions answered clearly. Also appreciate that I can get this done with one visit of less than an hour. Pricing is also a win for me as was the 0% afirm option. In six months, hopefully I will be able to recommend,

3 years ago

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Cristina Torrez Austin, TX

Honestly the best experience ever! They work with you and your needs depending on what they are. The staff are very nice and will make sure you’re taken care of. The process is SO EASY, all they did was do the scan and I was all set to get my aligners.

3 years ago

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Shane Thiel Homer City, PA

So, far I am happy with candid and especially it's customer support. Emma D was very kind and helpful, when it came to my lack of understanding in using email. Overall I have enjoyed my experience so far, thanks to great customer support.

3 years ago

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David Ferrugio Los Angeles, CA

I visited with Tiffany for my initial check up and it was seamless, informational and easy. She/they were thorough in the process, payment options and advantages of using Candid. Looking forward to starting the actual process and seeing results. Will check in with final review when completed.

3 years ago

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Janette New York, NY

My experience at the East 61st studio was excellent. Therin and the whole team were super friendly and informative. It was cute, clean, professional and felt super COVID-19 safe. Would definitely recommend visiting this location.

3 years ago

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Karen Chang Brooklyn, NY

Really enjoyed my studio appointment at Candid’s Brooklyn location! The staff were super friendly and my care specialist Liv was the best - very thorough in explaining what Candid offers and it was hassle free getting the scans of my teeth.

3 years ago

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Samantha Dacri Bethlehem, PA

I loved the customer service representative she was so amazing, very kind, patient, and was ready to answer any questions. I loved her service I am excited to start the progress to a straighter whiter smile and thank you for your time!

3 years ago

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moselyke Albuquerque, NM

Emma was very knowledgeable about your product, the process and highly professional in her delivery and explanation of what is to be expected from start to finish , both financially and my responsibility as a patient . Well done & kudos to Emma.

3 years ago

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Chelsea Joseph ,

I had an amazing experience at the candid location in the nomad studio everyone is nice, very clean and follow the Covid guidelines to a T. Everything was explained to me throughly and they took great care of me and helping me start the process to a perfect smile.

3 years ago

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Amanda Hamm Glendale, CA

This location was VERY CLEAN, and Owen my rep was terrific! He was honest and answered any questions. The process went at the perfect pace and it was great feeling safe during these times. Appreciated Owen’s professionalism!

3 years ago

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Mark ,

Candid has a well refined process for intake. And a great process when issues arise that weren't forseen. I have been happy with my progress and the steps that Candid has taken to refine my treatment as the treatment progresses

3 years ago

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Bonnie Washington, DC

I visited the DC location and worked with tech Melanie. Melanie was extremely friendly, welcoming, informative and thorough. Not only did she answer all my questions, she went the extra mile of providing visuals to ensure that I would fill understand my treatment.

3 years ago Edited September 14, 2021

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ChristineD Brooklyn, NY

My visit was with the UES location on 61st. Dan & Liv took care of me, overall experience was perfect. They were very friendly and super professional. They answered all questions and concerns I had before and after my scans. Quick and easy, I was in and out and I left super excited for my treatment!

3 years ago

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Afifa Ghouse Newark, NJ

Candid is the best company I ever seen and the workers are very sweet and great customer care ❤ Jeanna is really sweetest person in candid studio. I would recommend everyone to use candid. they best deals THANK YOU CANDID.

3 years ago

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Edwin GR ,

I went to candid studio In Nomad studio NYC and the process was great , super easy , the staff were incredibly friendly and professional. They answered all my questions and I’m looking forward to get my aligners . :) thank you Guys !!!

3 years ago

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JackMo Oglesby, IL

Exceptional; from start to finish. The website is friendly. The process was straightforward. The rep was informative, personable, and didn’t waste any time. Up to this point in the process, I would definitely recommend Candid to friends/family.

3 years ago