Name: CandidPro
Rating: 4.8

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Verified Customer

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Anna

It 's been a very easy process to get started with. They have been very helpful in answering any of my questions and providing me with information as the process goes.

4 years ago

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Verified Customer

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Jordan

Everyone I dealt with was very receptive and easy to work with. They have an app that can track your progress and the emails are a great reminder.

4 years ago

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Verified Customer

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Deborah Henson Clovis, CA

Great service and quality of product. Informative videos and they kept working with me until I got the perfect impressions!!

4 years ago

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Larissa Evans Park Forest, IL

My aligners are paid for, I'm getting elite whitening for free and I'm one step closer to a healthier, prettier smile!!! Noah, while he scared me a couple times (funny man!), proved to be a great help and got me some serious discounts!!! I would 100% recommend to my friends!!!

2 years ago

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Hope Prater North Port, FL

There were technical issues accepting my treatment plan and processing my payment. Zou was super helpful and fixed the issue. He stayed on the line with me until he knew for sure the issue was fixed and walked me through completing my treatment plan.

2 years ago

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llama991 Los Angeles, CA

Good start, but I felt the person scanning me in studio before the start of treatment, rushed through the appointment, and I wasn't confident that I got accurate scans. She didn't seem super detail -orientated. And now 8 months later, I need refinements, so it I wonder if that contributed to that. Plus confusing texts and emails near the end of treatment when I knew I needed refinements, as my teeth spaces had not been closed as promised at the beginning of treatment. Also, the staff at the studio seem nice, but every time I went in there, there were new people working there (and always seemed to be training someone new) so it was frustrating not having a single point person who knew my case and account. Plus, they don't have whitening foam or chewies at the studio, I thought I could walk in and get them, but I had to order them, so it took longer. Also, the robot texts really were confusing, says 'congrats, you're done' when clearly, I was not. And also texts about discussing payment plans, when I had already paid in full 8 months ago. And then texts welcoming me as a new client when I had already been one for 8 months. Not a good look for the company! I really want to like my experience, but it remains to be seen, as I will have to wait and see if refinements work out for the desired result. So I can't say I recommend it yet. Before I started, I paid $300 to my dentist to get scans for Invisalign, but ended up choosing Candid since it was less expensive, but now I wonder if I made the wrong decision, since my teeth are not 'done' in the time Candid promised, and not having a real person/orthodontist to see in person would have been nice. I really hope the refinements work out.

2 years ago

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Tyler Boston

Ashley and Sihara were ama ingot attentive and answered all my question I had about the candid process. With their reassurance I’m incredibly confident and trust that candid is going to help me meet my goal of an improved smile! Thank you for all your help Ashley and Sihara!

2 years ago

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ashley early Baltimore, MD

Owen I was seen in the north Bethesda office, he was very professional patient and kind he explain everything so well for me and was very respectful and not judgemental at all. I had a good experience. By this being my first time at a place like this I kindly recommend this for orthodontist work for teeth straightening.

2 years ago

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Mike R San Francisco, CA

So far everything has been great! Communication has been good, and not too frequent. Sometimes when you engage with a company, they bombard you with emails and texts. Not so with Candid. The process has been very simple, and I'm super excited that I will be able to straighten my teeth without every having left my house!

2 years ago

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Amanda Doskocil Los Angeles, CA

So far, my experience with candid has been wonderful—and so much better than the previous aligned company I worked with. Considerable time was taken to make sure my diagnostics and imaging were perfect, and I feel my concerns were heard and considered.

2 years ago

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Levi Reicks Phoenix, AZ

It's very convenient to have access to a teeth alignment service that does not require in-person visits. But I feel the need to say that, while my teeth have improved significantly, there is at least 1 tooth that does not look straight in the way that I want. For this price, I feel like I should be getting exactly what I want.

2 years ago

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Kyree Mackey-Smith Minneapolis, MN

Andy helped me with all the questions I had before going through with purchasing it. Im excited to start. I will give updates on the progress. If everything goes will I will have the smile I always wanted just in time for my birthday! 🤞🏾☺️

2 years ago

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Kiley Morrow

What I like best about this company is that the representatives were very informative. Super helpful when I was worried about the cost of it all. And I am super excited to start my candid journey can’t wait to see the results.

2 years ago

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Suguru Saito The Bronx, NY

Today i went in and talked with brooke in regards to the treatment plan and what i should expect. She helped me understand how candid works and how reliable they are. I do highly recommend this place for anyone just wanting to learn about the future they offer for your smile.

2 years ago

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Tim Edwards Los Angeles, CA

Tori, and Kathy went above and beyond! Oh my God, I felt so welcomed and comforted. I've been really disappointed lately with how long my experience with aligner treatment has been but visiting the West Hollywood location made me forget about any pain or discomfort I felt in this past. Keep it up ladies!

2 years ago

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Raphael San Francisco, CA

I’m still waiting for the product but I’m pretty confident it will work out. Of the treatment is half of personalized care they give you in the appointment it will be great. Anh, specially, is a very very attentive and assertive professional. I recommend you asking him to give you the whole overview of the product.

2 years ago

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jacob greene Pasadena, TX

Tatiana could not have been any better!! Explainations were thorough and she made sure my comfort was prority. I didn't necessarily walk in ready to commit to a purchase. However Tatiana's care and the whole feel of the clinic sold it. Thank you so much for your help. I'm so excited for my teeth's future.

2 years ago

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Charlie Ann Burns Oakton, VA

DC Location - Everyone was so nice and sociable, they answered any and all of the questions I had! They thoroughly explained how everything worked, and went in depth over the whole process, including how the at home stuff really worked. They really made me excited for this and I’m so glad I decided to go with Candid over anyone else.

2 years ago

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Steven Wines Houston, TX

Absolutely wonderful experience. The consultant that assisted me, Ashley, was extremely knowledgeable about the process and was extremely courteous. Not only did she answer my basic questions, she answered what I considered complex treatment questions.

2 years ago

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Dina Acevedo Graham Medford, MA

Great customer service! They answered all of my questions between the initial consult and evaluation to the telephone call with the rep going over everything. Looking forward to continuing getting this great service through my aligners treatment!

2 years ago

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Jordan Rosip Allen Park, MI

they did an amazing job explaining how each and every step worked! they made me feel very comfortable and at ease with learning about the device used to scan the teeth and even down to the 12 steps and scanning device! would highly recommend this to anyone!!

2 years ago

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Dakota Lowery Centreville, VA

Davey was amazing. He explained everything so well and he was gentle. He did great scans of my teeth and everything was done within an hour. Efficient, easy to understand, and hospitable. Overall wonderful experience. Thanks Davey

2 years ago

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Alyssa Guerra Houston, TX

Amazing experience! Breeya was so nice and helpful and answered all the questions I had. I was very nervous walking in because I wasn’t sure what to expect, but I left feeling confident that this company will do everything they say they will.

2 years ago

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Zoe Parkinson Rockville, MD

I had an appointment at the Rockville location. The place is clean and the followed the Covid procedures to the letter. I waited a littlein the lobby but someone continued to come out and check-in on me. The staff knows the product and procedure very well. I recommend coming here for your dental needs.

2 years ago

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Benjamin Shiwala Chelmsford, MA

I’m having a great experience with candid. People are noticing my great results. Also, the whitening foam serves its purpose when it comes to clean the aligners and keep them fresh. My only concern is that it doesn’t whiten my teeth, therefore I’m using a competitor to whiten them.

2 years ago

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Fajita1985 Tejeda Kissimmee, FL

Payment and Shayla both answered my questions and concerns about receiving my aligners plus whiting kit. I love the convenience of doing it myself. I work 2 jobs and go to school don't have time to go to appointments. I love the fact that if your aligners aren't fitting correctly they will do them again no charge

2 years ago

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Elizabeth Cincinnati, OH

I liked that the process was straightforward and that I was able to fix something in teeth that had affected my bite and had bothered me for years without dealing with metal braces. The thing I had trouble with was there was no communication between the orthodontist and me. I never actually spoke with a single orthodontist in the whole process. The chat service was fine, and all those folks do their best, but I wanted to ask the doctor why they put certain comments on my scan, or tell them something about my process, and I was never able to do that.

2 years ago

Reply from CandidPro

Thanks for your feedback, Elizabeth. As from our website, our care team typically acts as the liaison between you and your assigned orthodontist. As always, please reach out to us at 1-844-295-6915 or via live chat if you'd like any assistance!

Aug. 9th, 2021

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NicoleJ Brooklyn, NY

Came to UES location in NY. Gorgeous, spotless office. Worked with Brooke and every step of the process was simple, calm and kinda cool and futuristic. The experience was honestly lovely and I am super excited for the beautiful white straight teeth that will finally be mine!

2 years ago

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Angela Harris TX

I love that this company prides themselves on customer service and making sure clients are happy and assured! My dental assistant was Amber and she was great with walking me through the process. She was super friendly and answered all of my questions! I left feeling educated and excited for the process!

2 years ago

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alexis stephens Fort Worth, TX

I came into the office and was met with friendly customer service! My dental assistant was Amber and she was extremely nice and answered all my questions. She made the scanning process easy and comfortable. Overall I am very excited to start my candid journey!

2 years ago

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Alisha Garcia Albuquerque, NM

My experience with Candid has been life changing. It gave me the opportunity to fix my teeth when no one else would. Also even when I need help the customer service is amazing and they always make sure I understand what the process is and always do everything to make sure it is the best for me.

2 years ago

Reply from CandidPro

Amazing! Thanks so much for sharing, Alisha. We really appreciate it.

Jul. 30th, 2021

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Vassilis Tsigourakos Providence, RI

After almost a year of treatment and several exchanges with the team my treatment is not finished and most likely will not for few more months. At first the process seems easy but when the steps are not moving the way it should you always receive the same message which makes me think it’s just a random person reviewing the steps and not a doctor. For Covid time it’s great and if you want to avoid going to an orthodontist every so often and if you want to reduce your cost but personally if I had to do it again I might have gone to a clinic and have a more close contact with the doctor that treats you.

2 years ago

Reply from CandidPro

Hi Vassilis. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 28th, 2021

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Rhian Driscoll

Daphne was amazing! She was knowledgeable and gentle throughout the whole process of getting started. I could tell she was experienced with the process and knew exactly how to do it and answered all questions most before I had them. I would and will be recommending the Rockville studio to anyone I know interested in helping to get better teeth!

2 years ago

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ebony Tabor Fort Worth, TX

My visit here at the studio has been great! I was greeted by Brian. Then Kerrington helped me through the process of scanning my teeth and educating me on how the full process will be while using my aligners. I am very grateful I chose candid and I’m looking forward to reaching my goal of straightening my teeth.

2 years ago

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Jordan Helton San Leandro, CA

Eddie & the team at the San Jose location were very professional and efficient. The office is very clean and welcoming. I felt very comfortable throughout the entire process. They answered any and all questions. Thanks. Looking forward to this journey to a straighter smile.

2 years ago

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Kai Lu The Bronx, NY

Went to the NoHo Studio for the consultation appointment. The location is neat, very clean and bright space. The process is very straightforward and streamlined. Mollie and the rest of the staff were professional and courteous. Happy to move forward with Candid and I'm excited to see the aligners and the results!

2 years ago

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Tywania Griffin San Ramon, CA

My experience was awesome! Both Eddy and Jae were wonderful! They answered all of my questions and I walked away feeling confident in my purchase. They also provided a great social experience and put me at ease! Give these two a promotion!

2 years ago

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Kim Randall Jackson, MI

The aligners are wonderful. My teeth feel better with them on than off. I am already seeing a difference how my teeth are looking and it has only been 4 weeks, I love them so much I recommended them to my best friend and she too is getting them to straighten her teeth.

2 years ago

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Lisa Valrico, FL

So easy to follow, comfortable and reasonably priced. Presentations are a big part of my work day. Candid is not detectable. I am confident wearing the retainer and managing public speaking. My only regret is not starting my treatment years ago.

2 years ago

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S Cargill - Adewumi Baltimore, MD

In my visit with the DC office, I was greeted with warmth and kindness! My technician, Lee, was so insightful, as well as, thorough in his examination and explanation! I would 100% recommend this company to anyone looking to have a brighter smile!

2 years ago

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Susan Ly San Jose, CA

Great experience! Hope was great! She is Very personable and made me felt comfortable from start to finish! Went above and beyond to answer all my questions! Highly recommend everyone seeing her! Friendly attitude, and professional!

2 years ago

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Kat Scott Smithfield, VA

Customer service is amazing, just wish the offered 24/7 customer service at times. The ortho that is assigned to your treatment plan does take a bit to respond when you change trays. Also would like to be able to reach to the ortho assigned to your treatment plan directly.

2 years ago

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Lauren Sands San Francisco, CA

Experience will Candid has been awesome - love the fact that they have actual office fronts to go in instead of having to do everything virtually. The cost is great, and the weekly scans with an actual orthodontist make everything worthwhile. Definitely takes a while but for a great smile, I wouldn't go anywhere else.

2 years ago

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Sadey Stillman Denver, CO

My experience with Candid has been amazing so far. I’m on my third set of aligners and I’m so impressed with the technology, the customer service, and the streamlined process that is bring me to a brighter, more confident smile. Thank you, Candid! Keep doing awesome things.

2 years ago

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Tyler Davis New York, NY

I have generally been satisfied with my experience with Candid; I started treatment to fix a crowding issue on my front teeth, which was achieved. However, I developed an open bite during the first phase of my treatment, and will soon be starting my third refinement to correct the open bite issue. I'm increasingly concerned that Candid will not be able to fix the problem. The Candid team members have all been wonderful to work with, but over what has now been nearly two years, I often get inconsistent information when I ask the same question to different team members about treatment. I will update my review (if possible) if/when I finish treatment, but I have mounting concerns.

2 years ago

Reply from CandidPro

Hi Tyler. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 6th, 2021

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Billy Patterson Mercer Island, WA

Responsive on sending out material and aligners. The packaging and organization for the aligners is fantastic. App experience is smooth and with the perfect amount of features. I feel like the ortho took time to plan out my treatment and gives specific feedback on each of the scans I take

2 years ago

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Tress C New York, NY

I’m very excited to start my treatment. I was given a nice amount of information on what to expect and was able to see some great before-and-afters of other customers. Needless to say I was blown away and I can’t wait for my turn to have amazing results. ☺️

2 years ago

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Veronica C Los Angeles, CA

Wow it was super easy really helpful and knowledgeable staff luke great with X-rays and Zach was the best he made me feel so comfortable and he was great with all the candid information love his energy and like I said the most important part was how comfortable I felt thank you I can’t wait to get started

2 years ago

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Jeanille Brinson Decatur, GA

All representatives are very nice and informative! The process from beginning to receiving your aligners is very smooth and fast! This is by far the best decision I have ever made! And the cost is very reasonable! And affordable!

2 years ago

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Sean Connelly St. Petersburg, FL

Raisa was my care specialist and she was AMAZING! She killed it. Answered all my questions. Was very patient and professional! Deserves a HUGE raise! she'll be selling ALOT of treatment packages! David and Sam were also super helpful and were very welcoming!

2 years ago