Name: CandidPro
Rating: 4.8

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keanu gonzales Dallas, TX

Shayla F. was my coordinator and she was incredibly patient, helpful, and knowledgeable. Not only was she flexible and accommodating, she was also very detail-oriented and caught a mistake on my end with my paperwork, ensuring that I was given the best deal Candid had to provide. It was a pleasure and a blessing to work with Shayla; she is a perfect representation of Candid's customer support.

3 years ago

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Anna Barnes Los Angeles, CA

Great quick experience, received my X-ray and scan in under an hour. Owen called me before hand and explained everything I could expect from my visit, and walked me through payment options before even stepping foot in the office. When I got here, Annalisa was super helpful in explaining everything in a way that I could understand and laid out transparent pricing options for me. Overall a super nice and easy experience!

3 years ago

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Dan Rubianes Chandler, AZ

So far Candid is definitely far above a competitor I was going to try in that they are organized, their chat support works very well, and it just really seems like they care about their patients. A competitor fumbled around with both my onsite visit and my mailed in starter kit never getting me past step 1. I gave up and tried Candid. The experience has been flawless.

3 years ago

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Nicole Thompson Marietta, GA

I love Candid. The kit to take the mold of your teeth was so detailed it was such a great experience. I have loved how you get updates every step of the way. I love that every person you speak with is always so friendly, they have gone above and beyond. I have been so happy with my service. The only downside was the very begging of my candid journey the shipping and updates on molds was very slow. After that the help and updates along the way have made this whole experience great for me

3 years ago

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Potatoes Mashed Comedy Arlington, TX

Sam really knows her stuff! She had am immediate answer to all of my questions and having experienced the process herself, offered information she knew I might get confused about. And she was so friendly and made me feel comfortable. I'm so grateful this fast process exists. I was in a different program with a dental school that took way too long for my taste. I can't wait to get my teeth fixed!

3 years ago

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Crystal Tholl Clarksville, TN

My Candid treatment plan Coordinator Emma D., was outstanding today in debriefing me on my treatment plan and what changes I could expect from my over all wear schedule. She went in depth and answered any questions that I had about the treatment. Any doubt or concern that I previously had with Candid, was neutralized by Emma’s very confident and knowledgeable perspective. THANKS EMMA!!!

3 years ago

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Carlyn Brooklyn, NY

I had a wonderful experience at the Candid NoHo studio. The HealthQuarters building is lovely and beautifully designed. The care team for candid were so helpful and thoughtful, I had a great experience with Noah who helped answer all my questions was polite, thoughtful and caring. I would highly recommend Candid to anyone interested in straightening their teeth!

3 years ago

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Dee Parks ,

Using Candid to assist me in a more beautiful smile is by far the best and most practical option for myself. The convenience and very affordable service that is provided is fantastic. I am on my second step in my 8 month process with Candid and they are pretty great thus far. They respond promptly and find a solution to your problem/ concern. Thank you Candid for being there when I need you!

3 years ago

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Cemery Rockville, MD

Went to the Rockville location in Maryland and from the moment I walked in, was treated with nothing but upmost respect. My scanner guy was a sweetheart putting any of my fears to ease and helped me maintain a positive outlook. I have wanted this for awhile and the education I received was top notch. Definitely would recommend. Got a nice discount and paid about 2500 to 2600.

3 years ago

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Will D New York, NY

I was a little nervous, to be honest, because this was a big purchase for me, but Therin calmed my nervous and made me feel comfortable the whole time. I decided to go with the whitening treatment as well, even though I didn’t plan on it, because Therin also has sensitive teeth and told me her story with the treatment not causing any further sensitivity. It also didn’t feel like a sales pitch, either. It was a genuine recommendation. She was great! We even connected about how much we love and miss theatre! Thank you, Therin & Dan at the front desk!

3 years ago

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Nicole Best Rockville, MD

Here at the Rockville location, Saleem was VERY pleasant. He took his time, he made sure I was comfortable and informed about the company, it’s history and expertise. He was awesomely knowledgeable about the aligners and the process. His customer service skills are sufficient and he has a great attitude. I’m happy he was the Candid rep I met with today. It was a pleasure.

3 years ago

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Kenny Castro Tacoma, WA

First call with Eileen was amazing and very impressive, she was super professional and was able to answer all my questions. Then while working with finance, Shayla also exceeded my expectations by also providing me with outstanding customer service. If I wasn’t sure about Candid before, I am certainly sure now; and I definitely will recommend. Due to their amazing customer service, I have signed up for Candid aligners and am looking forward to it. Amazing work Candid Team!

3 years ago

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Tracy Brooklyn, NY

My experience with Candid overall was awesome! Excellent and quality product for a fraction of the cost. But most importantly, Shayla Ferguson the representative that helped me throughout the process is remarkable! She was patient, knowledgeable, provided me with all the info I need to know, she always call ontime on time for every scheduled phone appointment. Shayla delivered quality and a great work ethic.

3 years ago

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Effy Rainey ,

Catherine was absolutely amazing! She has fabulous customer service skills as well as a positive personality. I absolutely raved about my experience to everyone. Every aspect of the overall process was explained thoroughly to me. I always enjoy a team player who knows the answer to every question I ask. Such a pleasant experience. I almost wish I could do it all over again!

3 years ago

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Mallory Highlands, TX

I am absolutely loving my Candid journey! The process is so clear and the communication is amazing. I know exactly where I am in my process and where I’m going. I love the reminders every 10 days on when to take my new scans, and also the before and after pictures of my teeth shifting. Highly recommend to anyone wanting to straighten their teeth.

3 years ago

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Alma Rodriguez Los Angeles, CA

The BEST!!!! Seriously you see improvement in just a few short weeks. I’ve heard from other individuals who have used other aligners and their treatment plan was two to three times longer in length time. Cynthia and Elisa from Pasadena and West Hollywood were very kind and comforting during the scan and process. One of the best decisions I’ve ever made! It increased my confidence and I’m so glad I took the first step.

3 years ago

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Amanda Isbell Brighton, MA

I am actually super impressed with this company. Any time I've gotten on support, I've always had helpful and thorough assistance. The retainers are great and easy to work with.. Are my teeth perfect or have that classic straight teeth look? No, but they are a million times improved than where they were. All my teeth were crowding and one of my front teeth was protruding. It had gotten pretty bad and I'm so so so glad I opted to invest in this and in me.

3 years ago

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Simran Ghuman Los Angeles, CA

Owen provided excellent customer service from the beginning to the end! He was patient and thorough in answering all my questions as well explaining what to expect when choosing Candid. He used slideshows and demonstrations effectively and was great at taking his time to produce quality images and scans of my teeth. Absolutely great experience. I would highly recommend Candid to anyone interested in clear aligners!

3 years ago

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Katriona Seevers San Mateo, CA

Honestly, my experience was made positively delightful by my consultant, Zouhair El A. He was friendly, kind, patient, answered all of our questions with honesty and integrity, and made us feel very comfortable taking the leap into our payment plan. You have a customer service star on your team, and I would 100% recommend Candid based solely on my interaction with him. Thank you very much Zou, we appreciate your kind assistance today!

3 years ago

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Kat Lopes Oakland Gardens, NY

It was better than I expected. Friendly managers and associates, thorough explanations, and a great atmosphere. The UES location was pristinely clean, all medical and covid guidelines were adhered to and I never felt unsafe despite knowing I would have my mask off for parts of the diagnostic appointment. I am so excited to get this process started and am confident i’ll see results. Could not recommend the Upper East Side Candid Studio more.

3 years ago

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DeniseM Rockville, MD

I visited the Rockville location today and was very pleased with my visit. The associate who discussed my treatment plan was Saleem and he was very informative and patient while answering my many questions. I appreciate being able to feel comfortable enough with him to discuss all of this especially because we are trying to fix something most of us aren’t happy with.

3 years ago

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Josephine Caffrey Los Alamos, NM

Best: I like the ability to manage my treatment from home and still have contact with Candid directly when needed. I appreciate the app, the reminders, and the scanning capability. Dislikes: The notifications are very "canned" - there should be room for a little bit of personalization specifically when a customer must "hold" or if there's anything other than perfect with the comments. It would be nice to use email as a standard option to send a question (especially if we are not expecting an immediate reply). The email option seems like it's changed a bit over the course of my treatment. I would like to know the statistics showing how many people end up with refinements. While I like the fact this is an option for satisfaction, I do wonder if the likelihood is higher, would it better to manage expectations and have customers not expect a 6 month fix. I am still holding out great hope for my two front teeth (why I started this process). A year in, and now on refinements, I am far from happy with my smile. I am personally patient, and trust you will get me there in the end, but I didn't expect it to take this long, hence my comments.

3 years ago

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Jennifer Geltzeiler Oakland Gardens, NY

Excellent experience overall! Visited the UES studio for an assessment and I was incredibly impressed by the professionalism, quality, and advanced technology the office had. Dan who was assigned to my case spent over an hr with me answering all my questions and making sure I felt super comfortable and was clear moving ahead. I’m so excited for kicking off this treatment program and meeting my tooth goals!

3 years ago

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Sandra Carneiro New York, NY

Hi, I spoke to one of the most professional, kind, very knowledgeable Customer Care professionals ever! Joshua M. is incredible and by far the best in his field. I certainly hope that he will receive some sort of professional advancement and end up managing a team of people because his guidance and seasoned experience is so valuable. Candid is VERY lucky to have such an incredible professional on their team.

3 years ago Edited September 14, 2021

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Kalen G Los Angeles, CA

Candid is second to none! My appointment at the Pasadena studio was seamless, professional, and very compliant with PPE and COVID-19 protocols. My care specialist, Analisa, was extremely knowledgeable and kind. I understood everything, and was more than happy to start treatment then and there and save money! Already approved treatment that came a week later, can’t wait to see the final results.

3 years ago

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Nneoma Washington, DC

I really appreciate how thoroughly they do the initial assessments and scans to assure the best treatment plan for your specific concerns. They also work directly with orthodontists to make sure you’re on track at every stage of treatment. Melanie at the DC location helped me out and gave the BEST service. Highly recommended over other options on the market.

3 years ago

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GrammiB Sandpoint, ID

They made doing impressions at home a snap with their detailed and easy to follow instructions. Once they were returned and approved, they reached out immediately to schedule and in person phone call to discuss the plan and payment options. Patrick was friendly and helpful, asking if I had questions after sharing info. Once I ordered, I received an email with the status of my order. So far so good. I am excited to get my aligners!

3 years ago

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Christopher Stevens Tysons Corner, VA

I hesitated to even do my mold to start. The kit almost expired on me. Then the trays arrived and I also hesitated for 2 months before I just finally put them in my mouth. I then hesitated to do my scans until I got to my second tray. I then called Candid and the rep got me back on track and set me up for my scans. The scans literally took 4 mins and it was over. Best decision I have ever made. My teeth are looking much better already and I am only 5 weeks in.

3 years ago

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Rachel Brooklyn, NY

Seems almost too good to be true, can’t wait to try :) Had a little trouble while taking my bottom impressions and had to request larger trays, delaying the overall process, but in the end it seems to have worked out. Josh was super helpful and really easy to talk to. He went out of his way to help me figure out my financing options and thoroughly answered all my questions. Very cool!

3 years ago

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Amanda Barnett ,

Every step of the way Candid has excelled with customer service. These braces are affordable and high quality. Any time I have had a question or concern, I have received responses very quickly. In my experience everyone I have interacted with has been prompt, knowledgeable, and understanding. I cannot express how much I really, really enjoy and would recommend this company/service.

3 years ago

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Monica S Saddle Brook, NJ

I’ve had a great experience so far with the service from Cadid and it’s team from the started kit to the aligners production. Jared who contacted me was really kind and explained to me the process and steps. So far really satisfied with the service of the company. Looking forward to receiving my treatment package and see the results in few months

3 years ago

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Claudia Mugridge Scottsdale, AZ

I was lucky enough to work with Shayla F. for my initial treatment plan information. She answered all of my questions and had a very informative presentation to show me to answer other FAQ type items. Shayla did an awesome job asking me what I was looking to get out of this program, and then highlighted the benefits of Candid that were specific to my goals (and more benefits and perks beyond that too!). Super appreciate all the information, and can't wait to start my treatment plan!

3 years ago

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Tobin ,

I've only purchased my aligners-- haven't started treatment yet. So far all I can speak to is the customer service. Candid employees are consistently friendly and helpful. Kris assisted me in purchasing my aligners and he answered all of my questions cheerfully and without interrupting me or seeming impatient at all, even though it was the end of his workday. I am generally critical of big, glitzy companies such as Candid, but so far I am impressed. Kris was very honest and upfront about costs, which always puts me at ease. Looking forward to receiving my starter kit!

3 years ago

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Jude Merit Clemson, SC

I was a bit apprehensive to have to sign up for a call to do financing but was pleasantly surprised at how easy and human it was. The person I spoke to called me from her direct line, and was super personable and easy to work with. Emma walked me through the process, answered all my questions, and got me approved super quickly. I'm now on the way to getting my aligners! Excited for what's next!

3 years ago

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Gil Garcia ,

I sent a mold to their competitor and instead of a plan they sent a refund. My teeth were too crowded. Candid was able to create a plan. They are monitoring my progress and I see results. The entire treatment will take a lot less time than I had anticipated. Cost was considerably less than Their customer service is friendly and very helpful. I highly recommend their services. Very pleased.

3 years ago

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Katherine Cecchinelli Rockford, IL

I was having issues processing my purchase due to having a temporary card. I didn’t know why this was happening. Shilp was assigned to deal with my case and she was AMAZING. Above and beyond customer service. Was extremely communicative, easy to get in touch with, and answered all of my questions quickly. I have now been able to purchase my aligners and I’m just anxiously waiting to get them and get started. Shilp deserves a huge raise, or bonus. At the very least someone to buy lunch ☺️. Thank you for being amazing, Shilp. I won’t ever forget your kindness.

3 years ago

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Arosebud2098 New York, NY

Incredible patient service, in addition to a thorough breakdown of the process. It was easy and actually fun since they show you pics of your teeth and where you need improvement. They answered all my questions and the team here is super friendly. I’m definitely letting my friends know about this. I can’t wait to have a gorgeous smile in six months.

3 years ago Edited September 14, 2021

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Superior Health Savage Earlysville, VA

Kris’ professionalism, accuracy, and rapport is the reason I decided to go with Candid. I felt confident after speaking to him as a representative that this was a good company to work with. I had zero questions because he was so thorough. I’m excited to move forward with my Candid treatment, please give Kris a raise because he is an intellectual and a customer service guru! (Few and far between)

3 years ago

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Kara Cape Coral, FL

Amazing! From my very first interaction, everyone has been wonderful. Josh, in particular. has been so patient and thorough in answering all of my questions. He waited on me, checked in on me, kept me informed of the latest offerings, and was the perfect balance of professional but not pushy, throughout. When I was finally able to manage the financial side of things, I immediately reconnected with Josh and he was just as buttoned up in helping me to finally purchase my Aligners.

3 years ago

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Kimberly Marietta, GA

My Favorite thing about this company is the speedy responses, all my questions are answered in a timely manner. Candid is so professional, I love that I chose them to help me with this journey, which has given me low self-esteem for years. I couldn't afford braces, so I am happy a company like Candid existed for me. Every day I feel confident wearing my aligners. I'm so excited to see my new smile. Thank you so much Candid Team.

3 years ago Edited September 14, 2021

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Cameron Dohony Essex, MD

Candid was overall a pretty good experience. It’s a lot more affordable than some other treatment options, and seems to be more professional than similarly priced treatment options. The treatment process was pretty easy. I was sent my treatment plan and aligners quite quickly. The candid team was also there if I had any questions or concerns. My teeth ended up shifting a lot, but they did completely match up with the preview that was shown in the treatment plan, which is my only concern and something I’m not completely satisfied with. Overall, Candid is affordable, professional, and will certainly help move your teeth and straighten your smile

4 years ago

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Russell Brooklyn, NY

I took off one star because of the surprising pain - and because I'm only just starting treatment! That said, so far, so good. All in, it took about 4 weeks from my studio appointment to receive my aligners. It was hard to wait that long, since I was so hyped after my appointment. Anyway, I've had my first set in for about 5 days and I am finally used to them. That first full 24 hours is a doozy - I finally felt some ease in wearing them by about day 3. You just have to get used to the pressure, the routine, and the constant obsession with your teeth. Also, my chief concern was a tiny gap that started showing up about a year ago. I didn't even see it in my plan or scans, but I knew it was there... No joke, within 12 hours of wear, that gap was gone. My plan is relatively simple, and somewhat short: 3.5 months (or 7 steps) but it's definitely moving my teeth safely and surely. I'm excited to see the end result, but ready to take care and time in doing so.

4 years ago

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Camila M. San Mateo, CA

I had a small aesthetic change I wanted to make with my teeth, and Candid was perfect for that. I went to a nearby studio (Chelsea), got my teeth scanned there which was really cool, and got my treatment plan 2 weeks later! I was excited about the plan so I purchased my aligners and 4 months later my teeth are perfect! Would recommend Candid for anyone looking for a lower cost, but simple, quality product. Thank you Candid!!

4 years ago

Reply from CandidPro

Hi Camila! We're so happy you're happy with your new smile. Thanks for taking the time to share your experience of working with us.

Jul. 19th, 2019

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Tanya Richmond, VA

I’ve never Had an issue with candid. I’m a month away from finishing my treatment with them and it had been a breeze. I have had to reach out to them for a few reasons and they were so quick to respond. My address changed and I will be on vacation when I need to change to my retainer and they rushed my retainer so I will have it prior to leaving. There was a slight issue with my insurance at first but after talking to them on the phone for 5 min it was resolved. Overall, my personal experience was excellent and I would 100% recommend!

4 years ago

Reply from CandidPro

Hi Tanya! Thanks so much for sharing your experience with Candid. We're thrilled you're happy with your overall experience. Hope you've enjoyed your vacation. As always, don't hesitate to reach out to us via phone or email if you need anything.

Jul. 18th, 2019

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Verified Customer

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Kristopher Schaub

Aligners worked amazing and I'm super happy with the results. However, I never received the whitening foam I paid $30 for and customer service isn't accessible.

3 years ago

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Verified Customer

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Kalah Hendricks

I had a very smooth and easy experience using Candid. The sets were very easy to use and I saw great results with each change.

4 years ago

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Verified Customer

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Melanie Kraft

This entire process has been a cakewalk since the beginning. I start wearing my aligners tonight and I hope it continues to be a breeze!

4 years ago

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Verified Customer

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Maria Romero

I love the customer service on a step by step process. I felt like everyone was processional but also friendly and very informative.

4 years ago

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Verified Customer

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Dona Hardin

I haven't received my aligner kit yet, but I will say the process to get started has been great! They're customer service is wonderful so far!

4 years ago

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Verified Customer

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Ilaria

The best decision I made this year! Candid is a great product the costumer service is excellent! Fast easy and economically friendly thanks Candid

4 years ago