Name: byte
Rating: 4.4

check_circle

Verified Customer

star star star star star_border

Ariel Schrecengost Monmouth, OR

My experience with the aligners themselves is fantastic! Getting started was quick and easy! However once you get going the customer service takes weeks to get back to you and anything they send you takes weeks to get to you. I'm still waiting on my refinements at the end of my treatment and I'm going on 7 weeks waiting right now.

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Eva Maureen Selph Granite City, IL

I've had difficulty getting in contact with anyone since I received my Byte aligners. I've messaged several times, and the responses haven't always answered my questions. I have recently requested my 9th aligner set be resent as I am unable to find it, but I have not heard back.

2 years ago

Reply from byte

Hi there, thank you for your review. If you have not heard back from our team, please reach out via phone call at 877-298-3669 and our team would be happy to help! Customers can also purchase replacement aligners via their customer portal :)

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Will Mo Grosse Pointe, MI

After a bit of an uneven start with molds and fittings Byte came through with their promises thus far. It's 4 stars because we had to do 3 fittings before getting a set of aligned that fit. One (week 6 I think) snapped in half.

2 years ago

Reply from byte

Hi Will, thank you for your review. We want to do everything we can to make the Byte journey a 5-star experience, so please let us know what we can do to help your experience improve! Send us an email at support@byteme.com :)

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jon Mayton Georgetown, IN

It takes quite some time for a response if you are having issues, and the initial contact from a male representative gave me inaccurate information while trying to get me to purchase shortly after my impressions were received. He stated that the impressions cannot be utilized if I waited a month for our flexible spending to kick in (which wasn‚Äôt the case).

2 years ago

Reply from byte

Hi Jon. Our goal at Byte is to always be transparent with our customers as we know going through at-home treatment can be a little daunting. We always recommend sending back your impressions quickly after completing them as teeth are always shifting and we want to make sure your treatment is accurate. We apologize for any miscommunication that may have occurred. We are always here to chat and provide any further clarification. Give us a call at 877-298-3669 and a Byte team member can further assist!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Brianna Boder Bristol, CT

I had placed my order through bite for my retainers and the rep emailing me never placed the order. A month later I received a message saying they're sorry and that I was going to receive a free whitening kit for the mishap. However, I received my retainers a month later than expected and never received the whitening kit even after mentioning it again in the email. Other than that the process was quick and easy.

2 years ago

Reply from byte

Hi there, we would be happy to assist with this. Please give us a call at 877-298-3669 and we would love to get you set up! Thank you for taking the time to leave this review:)

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jai Thao Madison, WI

For the longest one of my insecurities was the gap in between my teeth. After my treatment my gap has closed and my smile looks so much better! On top of that my confidence has grown!

2 years ago

Reply from byte

WOW!! This makes us so so happy to hear. We are so thrilled that we could be on this smile journey with you and that Byte treatment has helped your confidence grow :) We hope you share some before and after photos with us!

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jessica Succasunna, NJ

I rate these guys a ten. I do because the process was pretty fast. It was easy to follow, and I‚Äôm almost done with my treatment by I‚Äôve noticed and I‚Äôve been told what a difference they have already made.

2 years ago

Reply from byte

We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ariel Las Cruces, NM

Customer service was friendly and prompt, but never acted as a sales person. They didn't push the product on me or try to persuade me into anything. The aligners turned out to be great! They fixed a gap and overbite I had.

2 years ago

Reply from byte

From the very first step our team has got every customer's back! Thank you for this amazing review :)

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Brittney Stormville, NY

Super easy and convenient. Works well I got exactly what I wanted. I’ve been considering braces for the longest time because I’ve always been sort of insecure about my smile and now I’m not.

2 years ago

Reply from byte

We are so happy to hear you are not feeling insecure about your smile anymore, and showing it off! Thank you for the great review, Brittney😊

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Palamy Xayasenh Athens, TN

I have not completed all the treatment process by the time I am writing this review, and that is why I rated 4 stars. So far I am happy with the investment, treatment, and customer services. If I am happy with the outcome by the end of the treatment, I will give 5 stars.

2 years ago

Reply from byte

Thank you for taking the time to share your experience, Palamy. We are glad to hear that you are happy with your experience so far. We are excited to continue this journey, and we can't wait to see your new smile!

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Rebecca Enos Lebanon, OR

Amazing results and customer service! I have had amazing experiences all the way from the impressions up until now on my seventh week. Changing my payment date was also very easy!

2 years ago

Reply from byte

We are thrilled to hear about your amazing experience! We do what we can to make this process as easy and stress-free as we can. Thank you for the great review, Rebecca!

Sep. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alexis Brewer League City, TX

I have had multiple problems with the bottom aligners I have received. While customer support is helpful, there is only so much they can do when they are only basing their actions on pictures. So far I have had to get refinement aligners, but have had problems with them as well when it comes to fitting. I am not that concerned seeing as my main goal was to fix my top teeth.

2 years ago

Reply from byte

Alexis, we are sorry to hear you have been experiencing fit issues with your lower aligner. If you are still having fit issues we want to address your concerns ASAP. Give us a call at 877-298-3669. We are standing by for support!

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Doug Maunder Katy, TX

No issues so far. Progressing nicely. Customer support has been as helpful as they can be and I am currently on week 12 of my braces. I can see noticeable progress and have minimal discomfort if at all.

2 years ago

Reply from byte

Thank you for your feedback, Doug! Our Care Team is here for you if you ever have any questions throughout your treatment!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Amber Schultheis Austin, TX

Easy start up process (at home impressions/no doctor visit), friendly customer service with reminders (love the text based service!). Great packaging and excellent payment plan options.

2 years ago

Reply from byte

We are so happy you think so! We work hard to make your Byte journey as seamless and easy as possible. It doesn't have to take years and be stressful to get to your perfect smile! We are so happy you chose Byte. Let us know if you have any questions - we are here for you!

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Brooklyn Morris Ithaca, NY

The best experience ever def started seeing a difference early on in my Byte experience I definitely would recommend this to all of my friends and family who are not happy with their smile currently

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Cheryl Millersville, MD

Seems to be working but hurts a lot more than I thought it would. Also running out of the cleaner/whitener stuff and don’t know how to get more. Brushing them with toothpaste because there’s no one to call and emails take way to long to get a response.

2 years ago

Reply from byte

Hi Cheryl- thank you for this feedback. Our team is available outside of email for a call at 877-298-3669! You can also send us a DM on Facebook and our team would be happy to assist any and all customers every step of the way :)

Sep. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Pamela Wilfong Boulder Creek, CA

I don’t feel I can adequately rate Byte when I am only 50% through my treatment. So far, I really like the product, materials, marketing, support, site, etc. I do see results on my top teeth where there was a little space that has been closed up. however, what I really pursued Byte to correct was crowding on my lower front teeth, and that has not yet changed at all, so am still waiting to see what it is going to be when finished. If the results show after I am finished, I will recommend BYTE and give top ratings across the board.

2 years ago

Reply from byte

Woohoo Pamela that is amazing, we are so excited for you! Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are here for you from start to finish.

Sep. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Suzie Schnell Erie, CO

I am going on my 3rd set of aligners because they haven't been fitting properly. I would have been more than halfway thru my treatment plan had the original set been correct. I'm continuing to wear the ill fitting aligners until I receive a new set but it's disappointing that I am having to wear ones that are doing nothing to improve my smile as promised.

2 years ago

Reply from byte

Hi Suzie, while the 7-day wear time and the first set of aligners work for most of our customers, there are some cases where additional time and aligners are required. It is our goal to get our customers their dream smile, but we understand how frustrating it can be to have an extension of treatment. We hope we can provide some clarification on our processes for you. As stated in your silver instructional booklet, it is vital to hold onto your aligners and not throw any away, as sometimes it is necessary to backtrack. Our customer's dental health and safety is number one to us, so while we may ask you to backtrack or wear a set longer than 7 days, we want to get you to those projected results in the safest way possible. We would be happy to chat more about this and address any questions or concerns you may have. You can reach us at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Kelli Sikma Jacksonville, FL

For the most part, over all, byte has been extremely helpful and accommodating of me. I have diagnosed TMJ and they helped me put together a plan that works for me. My only criticism is that it does take a long time to hear back about questions I have had DURING the process.

2 years ago

Reply from byte

Kelli- We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. If you have any current questions or concerns, for the quickest response our team is available for a phone call or via Facebook DM, we are always open to help our customers :)

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Sophie DeYoung Alpharetta, GA

Because it works! The process has been so easy for me. Although I haven’t been wearing them for as many hours per day as recommended, my teeth are still slowly moving back into place.

2 years ago

Reply from byte

This is incredible Sophie! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Blake King Monticello, MS

I have enjoyed the convenience of having all of my aligners at home and not having to go to the orthodontist. My teeth are moving nicely. Overall I’m very satisfied with my experience so far.

2 years ago

Reply from byte

We are so happy for you Blake! Thanks for the great review :)

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Bonita Rodriguez Feasterville-Trevose, PA

The experience was very convenient and easy to do from home. I enjoy the updated emails on how my experience and treatment are going. I have seen a big difference in my smile. The only thing is that my retainers have cause some cutts and scratches around my gum area. It doesn't hurt or overway the progress that I have seen in my results.

2 years ago

Reply from byte

Hi Bonita! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns regarding your aligners do not hesitate to reach out.

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Brianna Salinas Everett, WA

Byte's customer service has been excellent, as is the quality of their product. I am halfway through my adjustments and cannot speak to the final result, but I am certainly seeing positive changes in my smile.

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review Brianna :)

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Karen Bryant Monticello, IL

The first couple of weeks were rough trying to get the byte adjustment trays off my teeth. It’s gotten better with each new set. I am really seeing results! I’m so happy! Week 6 here I come!

2 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Lyitianie Macklin Las Vegas, NV

My teeth are sore showing improvement after only 5 weeks and the teeth whitening that’s comes with the package is great for making sure that my teeth aren’t effected by the overnight retainers.

2 years ago

Reply from byte

BrightByte is the greatest! We are so happy to hear about your positive experience so far. Let's keep it up. If you ever have questions, don't hesitate to reach out to support@byteme.com ;)

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Holly Wood Morgan, UT

So far my experience with Byte has been awesome. I love the option to only wear the aligners at night and even though I'm not done with my treatment, I can already see a difference.

2 years ago

Reply from byte

Yes Holly! We are so happy to offer an At Night only treatment that is a perfect fit for so many of our customers. Our team's goal is to make Byte smile transformations as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Aug. 26th, 2021

check_circle

Verified Customer

star star star star star

Nicole loscialo Tallahassee, FL

Great customer service from the beginning. Molds for retainers were easy to use with great instructions. I had no issues. I was able to complete my molds fairly quickly. I will say shipping did take a while.

2 years ago

Reply from byte

Thanks for this review and feedback, Nicole! We know waiting for aligners is the hardest part for all of our customers, but our team is doing everything they can to get them prepared as soon as possible.

Aug. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kelli Woods Cross, UT

I gave Byte 3-stars, because I'm only a couple of months into treatment and haven't noticed that much of a change in my teeth. I assume/hope in the upcoming couple of months I'll notice more of a change. However, the product seems to be of good quality and customer service has been great! Hopefully I'll see the results I want in the upcoming months and will be able to add some stars!

2 years ago

Reply from byte

Hi Kelli- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Aug. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Angela Wilson Polo, IL

I received the aligners quickly and have been wearing them regularly. I have worn some longer than the recommended week. The aligners all fit and I only had three that I have had to file down a little. I have already seen progress on my teeth and I'm only on my week 9 aligners

2 years ago

Reply from byte

This is FANTASTIC! Thank you for sharing your experience, and we are so excited for you and your new smile:)

Aug. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lindsay Pelham, AL

My experience with Byte started off strong before I actually signed up. I was able to get someone on the phone at almost any time and they were totally open to answering my questions and hearing my concerns. Once I became a member, it was basically like - "ok we have your money now - goodbye quality customer service!" It's so hard to get anyone to respond. If by chance you do get someone to respond - it's a different person than who you had just spoken with - so you have the pleasure of explaining your concerns all over again. I have also learned that every answer they give is basically an auto-reply. They have a 'one-size-fits-all' kind of service, rather than being able to offer help for specific questions. If you think your teeth are moving improperly - "sometimes we do have to move teeth into unfavorable positions as we work towards the projected end goal". If you question that they say "I would like for you try again starting with week #1 for next 7 days using your Hyperbyte 20-25 minutes daily". So, there you go - I just gave you most of the answers they are going to provide! All of this to say - just go see an actual orthodontist that can truly help, can answer your questions, and actually get you to the goals you had in mind.

2 years ago

Reply from byte

Hi there, during treatment, every customer not only has the support of our Customer Care team but also the support of our licensed Professional Care Team. For any concerns with treatment or with the customer experience, we are happy to connect our customers with the best point of contact to address those concerns. For immediate assistance, please give us a call at 877-298-3669 or send us a direct message on Facebook if you are not hearing back from support@byteme.com.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

T.Jines Delano, MN

It was so easy to do the impressions, send them in and receive a plan right from my own home. I work from home 13hrs a day and don't have the option to get up and leave for appointments.

2 years ago

Reply from byte

Thank you so much for taking the time to leave this great review!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kana Ribultan Honolulu, HI

The speediness and packaging was amazing. As I'm in my 1st week, the first initial downfall was due to the fact that the top mouth piece dug so deeply into the back side of my gums it would've been excruciating to wear. The small nail file wouldn't have sufficiently fixed the issue. Luckily, I had a dremel tool which allowed me to shave it down in order to comfortably fit.

2 years ago

Reply from byte

Hi Kana. We are happy to hear you were able to get your concerns resolved and that things are going well. We know that starting clear aligner treatment, at-home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Whitney Lowdermilk Burbank, CA

I had read a lot of reviews saying the customer service was fantastic, which was a selling point but I have found it to be just okay. I have reached out with issues and gotten some fairly dismissive advice. The business side of the company is attentive, but I also haven't gotten a replacement piece requested over a month ago. It's good customer service, but it isn't fantastic.

2 years ago

Reply from byte

Hi Whitney. We definitely want to make sure you are having an amazing Byte experience. We want to help get all your questions and concerns addressed. For the quickest assistance, please give our team a call at 877-298-3669 or you can even send us a direct message on Facebook and a Byte team member will take care of you.

Aug. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Diane Bolger Jonesborough, TN

Your expectation of your customers to send you accurate impressions and dental histories is absurd and unprofessional. You should arrange to get the impressions by local professionals and dental histories and x-rays from the customers' dentists. Your failure to do so demonstrates your ack of professionalism. Your customer service is appalling. No matter how many times I contacted you for assistance with some step I did not understand or could not do because of my ignorance of computes, you just sent me the same stupid requests over and over. Dealing with you has been a frustrating and, so far disastrous waste of time and money. I will never recommend you to anyone.

2 years ago

Reply from byte

At Byte safety is our number one priority! Rest assured, your treatment is doctor-directed from start to finish. We have a network of nationwide duly licensed dentists and orthodontists. Our orthodontists and dentists follow the same Standards of Care that their peers utilize in the states they are licensed in. They are regulated by the same dental boards as traditional orthodontic practices, and as such, the same principles and processes are utilized by the affiliated doctors. These standards of care guide the doctors when treating our customers. We want to make sure all your questions and concerns are being addressed. Please give us a call at 877-298-3669 and a Byte team member will take care of you!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Dan Lamb Miamisburg, OH

All the details up procedures were done at home. I have large splits between my too front four teeth and after only four weeks I can see the teeth coming together and closing the gaps.

2 years ago

Reply from byte

We love to hear this! Thanks so much for sharing a little bit about your Byte journey so far. If you have any questions as you continue your Byte experience, please do not hesitate to give us a call or shoot us an email.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Korah English Ambridge, PA

Comfortable and easy to use! I thought I would be in much more pain with how crowded my bottom teeth are but Byte is gently moving them around with minimal discomfort and noticeable results already!

2 years ago

Reply from byte

Thanks so much for writing an awesome review, we really appreciate it. We want to make this process as smooth and seamless as possible, and we're so glad our customer care team has been able to do that for you. Let us know if you have any questions, we're always here to help :)

Aug. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ashley Jersey City, NJ

I am quite disappointed with my Byte experience. Only 2 of the first 4 weeks of aligners fit properly and now I am stuck on week 3 aligners while I wait for them to make new ones for me, thus delaying my treatment for over a month now. It is really hard to get a hold of the professional care team to resolve any issues. Before I started they communicated with me almost too much to the point where it felt salesy...then once I paid all that communication disappeared and I felt like nobody cared to check in on me or address my issues in a timely matter. I really hope they step it up and my new refinement aligners actually fit me...otherwise who knows how long it will actually take to get my treatment completed

2 years ago

Reply from byte

Hi Ashley. We want to make sure that throughout this whole process you feel comfortable and supported each step of the way. Our team is here to address your concerns and make sure all your questions are being answered. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Clara Buchanan Brooklyn, NY

High quality product and wasn't super pushy with their sales process like Smile Direct Club was. They were a nightmare to cancel with and kept calling and texting me for months afterwards.

2 years ago

Reply from byte

Hi Clara, thank you for the great review! We know that Byte is not for everyone. This is a big purchase, and we want to make sure we are providing our customers with the support and information they need to make a purchase only if they feel it is the right fit. We are excited to be on this journey with you! We hope you'll share your results with us😁

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Jenna South Jordan, UT

For the most part it's been really great. I wish there was an actual person that would get it touch with you. I've felt kind of disconnected from the whole process but the way everything is put together is really incredible.

2 years ago

Reply from byte

Hi Jenna! Thanks for sharing this great review and feedback with our team. Every response our team via email, social media, and the phones is a real member of our Byte team, no robots here :) If you have any questions or concerns and want to speak with someone please send us a direct message on Facebook or give us a call at 877-298-3669 and our team would be happy to assist. Every smile is extremely important to us!

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Shea Roberts Jacksboro, TX

Occasionally the retainers feel flimsy and I'm having issues keeping the retainers "odor free". They tend to give me bad breath no matter how much I clean and scrub them. They're doing their job and straightening my teeth though, which I love.

2 years ago

Reply from byte

Hi Shea! Thanks for sharing this great review and feedback. If you have any concerns, be sure to connect with our team either via email, phone, or Facebook direct message, we'd be happy to help and provide valuable tips and tricks to you :)

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Rebecca virgil Riverside, CA

I was worried that this process wouldn't be an easy one, or even work for that matter. But to my surprise it's been easy and I'm actually seeing results. And love what I'm seeing.

2 years ago

Reply from byte

This is incredible Rebecca! We appreciate you sharing this with us. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Nick Hilliard, OH

Byte has been very easy to work with. From receiving the smile kit to getting the night time braces, the process has been easier than I could have originally expected. Would definitely recommend.

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Michelle Nowlin San Angelo, TX

I love Byte!! The customer service is unbelievable! They walked me through every step in the beginning and it was a great comfort. The whole system is easy to use and I‚Äôve had zero complaints!

2 years ago

Reply from byte

Yay Michelle! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Samantha Traverse City, MI

The product is awesome - can see and feel (ouch) a difference in my teeth. Impression kit and aligners are well packaged and easy to use. Customer service has been very poor. My aligners were estimated to take maybe 6 weeks to make and took over 3 months. No one could answer my questions and my Byte "advisor" was unprofessional, unhelpful, and not prompt in response time. Their customer service phone line was no better. My advice to the company is to put less money in advertising, and more into customer service and training employees. If not for this issue, I'd recommend to all my friends.

2 years ago

Reply from byte

Hi Samantha- thank you for taking the time to share this valuable feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. We provide the ability to connect via email, phone, and even Facebook DM to give every customer the ability to chat with our team in the method that is most convenient for them, if you have any outstanding concerns please connect with us there, our team is ready and willing to help :)

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Chelsi Columbus, OH

The system is easy to use, visually appealing, and overall I am having a positive experience. I do wish that Byte stayed in contact with patients throughout instead of just sending you off with a big 'good luck' once they get your money.

3 years ago

Reply from byte

Hi Chelsi! Each customer should be receiving check-in emails about every 2 weeks. These emails may, at times, get stuck in a junk or spam folder. Send us an email at support@byteme.com and we'd be happy to help!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Eunbit Park Annandale, VA

I am on my first week, and this is not first time trying clear aligners. Byte is thinner than the other one I tried years ago, but it has great fitting and the material seems durable. The customer service is great as well.

3 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Hailey Hollers Corona, CA

Ordering byte was very easy to order and the instructions were easy. I appreciate the ways to be able to afford byte and review my treatment options. I am on week 2 and can already see the difference.

3 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Morgan Cornwall Boise, ID

The Byte process has been so easy! It's cheaper than braces, faster than braces, and I don't have to wear the aligners all day and deal with taking them out to eat. I just wear them at night and use the Hyperbyte for 10 min. I love not having to go in to the orthodontist, ain't nobody got time for that!

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Venus Windmiller Glen Burnie, MD

So far things are going well. I was turned off though by an email suggesting that I recommend the company on three different social media platforms to get a free tshirt or bottle of brightbyte. I hadn't even gotten my aligners yet and that just feels sketchy to me. If it wasn't for that interaction I would have given five stars. It just feels deceptive.

3 years ago

Reply from byte

Hi Venus, we are sorry if that email came across that way. Feedback is so important to us, so we may offer our customers a free item in exchange for leaving their honest feedback on review sites, whether positive or negative. We appreciate your feedback and we hope we can leave you with a 5-star experience!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Justine Cuellar Haverhill, MA

Great but I did have to spend an additional 75 dollar for the cleaning solution and after paying for the insurance and all that money for the liners I do feel it should be sent with enough for the whole treatment. Other than that we love them and they are working great.

3 years ago

Reply from byte

Thank you for providing this feedback, Justine. We can understand your frustrations. While we do provide a free bottle with every treatment, we know that it may not always be enough for your full treatment. We do always have special promotions for BrightByte. Next time you reach out, make sure to ask your Customer Care specialist what promotions may be available for you. We are excited to be on this journey with you, and we can't wait to see those results!

Jun. 25th, 2021