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9.1

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Michael Hampson Denver, CO

The entire process has been very smooth and those involved in my treatment have been extremely helpful every step of the way. The products work well for me and I can't wait to see the end result!

2 years ago

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Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back. Can't wait to see your smile transformation :)

Jul. 1st, 2021

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Shelby Jeffers Fredericksburg, VA

The process was pretty streamlined and simple. Everyone who's been involved so far has been very friendly and ready to answer my questions. Also, everyone has responded quickly and appropriately.

2 years ago

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Reply from byte

Thanks so much for the awesome review! Our team does what they can to make this process as easy and simple to follow as possible. We want all of our customers to feel comfortable every step of the way and we are so pleased to hear our team has been able to do this for you. Happy to have you in the Byte family :)

Jul. 1st, 2021

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Rachel Young Chicago, IL

When I was in the process of deciding whether I wanted to get byte, you guys wouldn't leave me alone. Once I decided to get byte, it felt like you guys fell off the face of the earth, and the personal contact was gone. I needed answers in the very beginning to make sure I was doing everything correctly, and I didn't get a response to my emails for several days.

2 years ago

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Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Jul. 1st, 2021

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Amy Dickey Valdosta, GA

My experience with Byte has been incredible! Customer service from the beginning was on point! The product is high quality and I've already seen an improvement in my smile. Currently on week 4!

2 years ago

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Reply from byte

Amy- Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review :)

Jun. 14th, 2021

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Ashley Plant City, FL

Contact is kept consistently, thorough and the quality is good. I got a whitening kit free for signing up just to stand behind the fact they take care of their customers. Good stuff!

2 years ago

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Reply from byte

Hi Ashley! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jun. 14th, 2021

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Lexi Austin, TX

The only thing I haven't liked about Byte so far is that there has been inconsistency with the aligners with how far they extend into my gums. Some aligners have been very comfortable around my gums and some have extending quite far into my gums causing pretty strong discomfort.

2 years ago

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Reply from byte

Hi Lexi- thank you for taking the time to share this feedback with our team. We are glad to hear much of your experience has been great but we want to make that 100%. Please send us a message at [email protected] or give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist and ensure that your concerns about fit of your aligners are addressed.

Jun. 14th, 2021

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Kelly Galveston, TX

I had braces as a young teen and it was horribly painful and restrictive. Using byte overnight allows me to get results while letting me eat and drink what I'd like throughout the day. It's already working for me

2 years ago

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Reply from byte

Yes Kelly! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jun. 14th, 2021

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Sandy Isanti, MN

I've been very pleased with the ease of the entire process thus far. I'm amazed at how quickly I received my Alligners and how easy it was to start using them and whitening my teeth also.

2 years ago Edited January 10, 2024

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Reply from byte

Hey Sandy! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at [email protected]

Jun. 14th, 2021

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Valerie Goins La Vergne, TN

From the 1st inquiry to the use of the aligners Byte has been outstanding. The Byte IG page makes sure to respond to people and that's equally as impressive. I've already given the information on pricing to 2 people.

2 years ago

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Reply from byte

We are so happy you feel supported by our entire team Valerie! :) We cannot wait to see your final results. Be sure to share some progress photos with us, we cannot wait! Thanks for the awesome review.

Jun. 14th, 2021

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Mandy Rockville, MD

My teeth are straightening out nicely. I can see the results and they look great. I'm not quite finished with the treatment, but at the current rate of improvement I'm confident they'll be perfect.

2 years ago

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Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Jun. 2nd, 2021

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Emma Burkle Crystal Lake, IL

Easy and beneficial in many ways! With Byte, my teeth have transformed into my dream smile without all of the appointments at the dentist. I've even lost weight, and have become way more confident!

2 years ago

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Reply from byte

This is amazing! We are so happy for you and your new, confident smile!

May. 21st, 2021

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Julie Hamburg, NY

Targeted customer service at the start, then they back off and let you go through the process without intense bothering. The design of all packaging and wording is clear and well executed.

2 years ago

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Reply from byte

Hi there, Thank you for taking the time to provide us with a review of your experience. We can't wait to see what those results do for you!

May. 19th, 2021

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Evelyn Ross Auburndale, FL

They are easy to use and even in the first few weeks you can tell they are working. Not to mention the wonderful staff assistance you get for any questions or help that you need

2 years ago

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Reply from byte

Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you :)

Apr. 20th, 2021

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Franco Elora, TN

Have been using the Byte system for a month now and I could not be happier. I am seeing my teeth straighten while at the same time getting whiter. So much better than braces!!!

2 years ago

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Reply from byte

We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!

Apr. 22nd, 2021

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Annie Fairfax, VA

Byte has been great. They have made sure to maintain contact throughout the process. They are quick with their customer service. The aligners are doing their job and improving my smile very quickly.

3 years ago

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Reply from byte

Woohoo Annie! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help

Mar. 25th, 2021

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Erin Horse Shoe, NC

Extremely affordable, quick turnaround, the only company that offers nighttime aligners. And the Byte advisors are super helpful and with you every single step of the way. Highly recommend Byte! You won’t be disappointed.

3 years ago

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Reply from byte

While we may not be the only brand with nighttime aligners, we're thrilled to have so many place their trust in our team. We take your treatment and journey seriously, and your dream goal is ours, too. Our care team does just that, after all- we CARE. We'll make sure our Byte Advisers hear the wonderful praise. Thank you for your review!

Aug. 19th, 2021

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Trevor Pottstown, PA

Great customer service from the very beginning. All of the products are nice quality and come in nice packaging. Everything is very simple and easy! Definitely glad I went with Byte for my teeth alignment!

3 years ago

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Reply from byte

We are so happy you chose Byte! We do our best to make sure every step is easy and effortless- our clinical team is always here to make sure you're getting the best treatment. Thank you for your review!

Mar. 9th, 2021

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Amy Santa Fe, NM

Excellent customer service, great guides to their product, but pricing is high and once you sign up, you don't always qualify for the sale discount advertised, and discover an additional $700 cost in hidden fees--not exactly what is advertised.

3 years ago

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Reply from byte

Amy- thank you for sharing this valuable feedback with our team. We would be happy to provide a little clarification regarding our processes. During treatment, every customer has our Aligner Guarantee. This provides you with additional treatment free of charge to get you to those projected results. It is important to us to get our customers the smile we promised! However, if instructions are not followed properly, such as throwing away aligners, not using the aligners as instructed, etc., this guarantee may become voided and additional fees may be necessary to continue treatment. Feel free to reach out to us via Facebook DM, [email protected], or give us a call at 877-298-3669 if you have any further questions :)

Aug. 24th, 2021

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Jason Tacoma, WA

Their sales pressure is like a rug liquidation business. The reviews are front loaded so people only review the emails and salesperson. After your purchase you are dropped, no one follows thru, it took multiple emails to determine they break up your shipment, meaning I paid $1800 for something without an invoice to know what I received. Heck even a used car dealership has an office manager to talk to.

3 years ago

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Reply from byte

We are sorry to hear about your experience so far. We understand it can be frustrating if you are not hearing back from anyone. We appreciate your feedback. Our customer care team sends out periodic emails throughout treatment to check in and make sure things are going smoothly. If you are not receiving those check-in emails we want to look into this ASAP. Please send us an email to [email protected] or call our team at 877-298-3669 so we can make sure we get all your concerns addressed.

Apr. 9th, 2021

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Karla Cudahy, WI

Their communication throughout has been excellent. Their website is very informative and answers all the questions/concerns one may have so you never have feel misinformed or uninformed. The process is very easy.

3 years ago

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Reply from byte

YAY!! It makes us so happy to hear that you have been having a smooth Byte journey. From the moment you order your impression kit to the day you get your retainers, we want to make this entire process as stress-free as possible. Thank you so much for writing in :)

Apr. 8th, 2021

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Shayla Golando Destin, FL

Overall I like the onboarding experience. I deducted a star because the process to proceed after the 15th tray needs improvement. For one, it's not easy to navigate. There is no form, just email. Then many of the messages back and forth were redundant. I was not happy with this part of the experience.

3 years ago

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Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Nov. 15th, 2021

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Rebecca Holt-Gilmore New York, NY

I have followed the program religiously and have seen mild results since July 2020- I feel that I was promised something that I might never achieve for a lot of money - i would have like to have seen an orthodontist in person to get a face to face evaluation- I’m not sold yet on the product— time will tell... a lot more time than I was told and anticipated-

3 years ago

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Reply from byte

Hi Rebecca! We'd love to check in to your treatment to ensure you're moving smoothly to get those final results. Send us a message or give us a call to our support at 877-298-3669! We'll get you on track and in touch with our clinical team.

Feb. 24th, 2021

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Jacquelyn Fowler Hartman, AR

I am currently on my third set of refinement aligners. So the process has had many “bumps” in the road. The aligners are not always a perfect snug fit and communication as well as getting refinement aligners is a lengthy process. I also feel like they do not give you all the information you need at first. For example, when I first got my aligners I felt like they did not fit properly. I reached out to customer service they assured me they were fitting 3 after reviewing my pictures. By the end of the treatment my teeth were still very crooked. It wasn’t until my second finished treatment and no movement of teeth that I got an email from a dentist that said my aligners should have no visible space or gap between them and my teeth. In other words they needed to fit flush with my teeth. (My original concern!) They proceeded to say that you need to wear your aligners until they do fit flush (contrary to the standard no earlier than 7 days as instructed on their site and info packet). I still fear my bottom teeth will not straighten.. however my top teeth are looking much better. It’s just things like that have bothered me. Another example, I got my new set of aligners and the bottom ones were missing a huge piece of aligners. I’m assuming this was hopefully intentional, but there was no note or indication of an explanation. It’s two days now and I still have not heard back.

3 years ago

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Reply from byte

We appreciate any and all feedback comes our way- We're sorry to hear this experience hasn't been as smooth as it should be! We are always looking to improve the experience, and while we understand it's different for everyone, consistency remains key. We are happy to hear you're seeing some improvement, and we'd love to make sure you have as much accurate information as possible to get you to that final step if you'd like to follow up via support. Thank you for your review, and we're looking forward to getting you to your final step!

Feb. 11th, 2021

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Anne Walsh Annapolis, MD

Great packaging. 3 customer service. They were very receptive to customer experience suggestions I made and indicated they are working to improve. 3 product! My teeth are straight now!!

3 years ago

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Danica Q. Kapolei, HI

The team is with you every step of the way and their customer service is on point they get back to you so fast and they work very hard to make sure you're happy and that all your questions are answered.

3 years ago

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Vennessa Johnson Irwin, PA

My aligners didn't fit properly and I didn't know until the very end when I had to send photos because I was unsatisfied. Then I was to get a new set of aligners to correct my problems after doing new molds. Unfortunately, that whole process took way too long and my last aligners ended up breaking from wearing them so long. I received my retainer and that didn't fit at all! I emailed about it, but I was to send all kinds of photos and go through the process again. I'm so disappointed and feel like I wasted my money. Smart on your part to make sure someone is "completely satisfied" before getting their retainers. If your process was a little faster for People that already have aligners and need an adjustment, I wouldn't of been as dissatisfied. Communication throughout the process with regular check ins would've been great too, because maybe the fact my aligners didn't fit properly could've been known earlier in the process.

3 years ago

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Reply from byte

Oh no! We're sorry to hear this has been your experience so far, and we want to make sure your experience is turned around. Let's chat more about your feedback. Send us a message to [email protected] and we'll take care of you.

Feb. 11th, 2021

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Summer Fisher

Great price, customer service was superb. They responded back within a day of any questions I had and were nice enough to send a refinement process when my teeth didn't end how I wished they would

3 years ago

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Nick

Best decision I've ever made! Truly works and is so easy and fast! I've been so self conscious about my smile and byte has made it where I can smile without feeling embarrassed.

3 years ago

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Britt

Excellent customer service and I received my aligners much sooner than anticipated. They have a team dedicated to helping file dental insurance claims and a offer a lifetime smile guarantee. I highly recommend Byte!

3 years ago

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Alyssa Tucker

Byte is one of the best companies I've worked with! Their customer service goes above and beyond. Plus, their aligners are life changing! I want everyone and anyone to use Byte!

3 years ago

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Michaela Desroche

My teeth did not shift according to the treatment plan after 7/8 weeks (retainers were fitting over my teeth but not moving them from being crossed). I was sent new impressions and sent them back about a month ago but have not heard back about a new phone pan or impressions. At this point, I've continued wearing the last retainers that fit (#7) for 5 weeks, 4 weeks longer than my plan was supposed to be. At first I was very excited about my plan, the projected results, and the value. I talked it up to my sister who had her permanent retainer removed so she could start her plan with byte. At this point, I regret telling her about it and just hope she has a better experience than I am having.

3 years ago

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Reply from byte

Hi Michaela! We would love to look into this further for you and to get you back on track. Please note that once the impressions are sent back to us, it takes a little over 4 weeks to receive your next steps for aligners, so you may be on track and not even know it! Send us an email- we're happy to update you promptly!

Oct. 20th, 2020

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Nicole

The byte experience has been very smooth and the products are very easy to use. I feel like I've already seen some results in a couple of weeks and I'm very excited to see the end results.

3 years ago

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Lada

Great customer service, quickly straightens your teeth with mostly minimal pain after the first week or so. Aligners are easy to take on and off, and the hyperbyte is easy to use.

3 years ago

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Mike

They haven't resolved a mistake they made when they assigned a provider that didn't accept my dental insurance, United Concordia. They confirmed that I had coverage before I ordered my aligners and didn't make sure my provider accepted United Concordia. I have been waiting 2+ weeks to get an answer about moving my treatment to a provider who accepts United Concordia dental insurance.

3 years ago

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Juan

I've never had a seamless experience as I did with Byte, I was about to go for a much more expensive option which wouldn't even come close in terms of time, cost and results. I am so happy I did a little more research!!

3 years ago

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AN

Great customer service. They sent the impression set very fast. The time to receive your aligners is stated at 2-4 weeks but I received mine in less than two. So far, I am happy with my progress in using the Byte aligners

3 years ago

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Talisa RIchardson

At the moment I am still not in possession of my retainers. They were sent to the wrong address and I receive a Message after I informed Byte of this. "DO YOU KNOW WHO LIVES AT THIS LOCATION". I was like really and did not respond.

3 years ago

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Gloria Burgdorf

I had a quick treatment plan of only thirteen weeks! My teeth have never been brighter or straighter. My only issue was that ever time I tried to call Byte the phones were always busy and they rarely called back.

3 years ago

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Steve

Customer service is a delight to work with. I love that the treatment is a one time payment and there’s no markups. It was amazingly easy to do from home too. Very grateful!

3 years ago

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Tamee Gompf

My first set of slingers worked great but I didn’t have the results I was looking for and they re-did my molds and sent me more alighners without any problems . Awsome customer service

3 years ago

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Janet

Great assistance. Excellent quality. Was reluctant to do this on my own without dentist Visits, etc. But care and service was remarkably good and never felt I had missed out not having a dentist. Price was $6000 vs $2000

3 years ago

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George Dibble

I reached out to them 1 week prior to my final fitting expressing my concern about tooth movement and how I was unhappy with the way my bottom row was forming. Essentially, I went to them because one tooth had been pushed to the rear over time. While I understand my teeth may not end up perfect, what ended up happening was the complete opposite. The problematic tooth began to move forward, and instead, the aligner did not compensate for the tooth moving forward in the correction and instead simply moved a completely separate tooth forward. So now I have the opposite problem. I reached out, expressed my concerns. After sending a photo, the "orthodontist" deemed the issue okay because the teeth were still moving. Well I am well over a month past wearing my final aligners and my frustration remains along with a big bill for crooked teeth. You're asking for a review, well my "final" set of lower aligners that were sent, were molded so poorly that I had to take a dremel to correct the mold. Simply closing my mouth with my lower aligners in rubbed my lower inside lip red. They do provide you with a "nail file" to correct "sharp edges". That file rendered useless after 20 minutes of constant filing on these aligners. I'm paying over 2K for these, I should not have to manually shape them for comfort!

3 years ago

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Sherri-Lee Johnston

The Byte team was very quick to respond to my inquiries and provided the information I needed to make a decision. Additionally, their products shipping out quick and arrived faster than expected.

3 years ago

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Hazel

Great product and even better customer service! They keep in contact even after you have the product to make sure everything is going well. They obviously care about their product and how it is working with customers.

3 years ago

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Angie Hodo Sun Prairie, WI

They promptly answered any questions I had. I felt respected as a customer. My teeth have been pushing on each other for years, which caused daily headaches. Those headaches disappeared within 2 days of wearing my braces.

4 years ago

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Reply from byte

That's amazing to hear! Our care team does our best to provide you with the best care possible, from the day you purchase your impression kit, to your final retainers. We're happy you're happy, Angie :)

Apr. 6th, 2020

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Marianne Fox

They are there with you all the way, 100% If you have any issues during your treatment program, they are there to take care of the situation and keep you on track until the end.

4 years ago

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Reply from byte

We're happy to hear you've had a great experience! We can't wait to keep it going. Thank you for your review!

Apr. 1st, 2020

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Jamie

I would say initially the process was quick! Then recently I tried to order my remaining aligners and they held on the the order for 3 weeks and then COVID19 hit, if they would have ordered them when I asked there wouldn't have been the lag in treatment! Little upsetting

4 years ago

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Reply from byte

Hi Jamie, thank you for your feedback! We're always here to help. We typically will send out the first 15 sets of aligners to ensure everything is progressing well before shipping out your remaining aligners. We always aim to provide you with the best care possible, and we can understand your frustration during this time. We'd love more feedback, if you would reach out to our care team!

Apr. 1st, 2020

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Paula Horsley Lincoln, CA

Customer Review Video

4 years ago Edited January 10, 2024

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Reply from byte

We do what we can to ensure you have a smooth and easy experience from start to finish. Thank you for your recommendation!

Mar. 21st, 2020

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Robert Stevens Wahiawa, HI

I think that they are great, I love their guarantee and they can cut your time with aligners in half compared to other brands. Once you get towards the end retainers are free, but If you need any fine tuning it takes quite awhile to receive anything. Normally like a month from your order

4 years ago

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Reply from byte

Isn't the Hyperbyte great? We truly appreciate your feedback, and we can look into this further, as we are always trying to better our current care for each and every patient. Thank you for your review!

Mar. 12th, 2020

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nevaeh sarae

I like that my teeth are straight, but the material doesn’t seem super strong

2 months ago