byte

Don't waste your time and money. I don't have terribly out of alignement teeth. The aligners didn't really work well at all. Their app kept causing issues tracking progress and their staff never proactively caught the issues (aligners were not fitting properly). If I could go back...wouldn't do it again. I've emailed them numerous times to get a resolution, but it's like they never see my previous emails and keep asking for infomration I've provided like 3-4 times. I've requested to speak to a manager, but they blow me off. Not impressed.

Byte ruined my smile. Hyperbyte caused a tooth to die as a result of moving too quickly, ultimately requiring a root canal & crown. My tooth is ruined forever. I did not get any support from them despite multiple requests for support. They simply put my treatment plan on hold after a check in where I was finally able to show them the dead tooth. I absolutely regret using Byte. I would encourage you to STRONGLY consider a different company before trusting Byte with your smile.

The absolute worst business experience of my life! First off- they do not work! I was told it would be 6 months before I have a straight smile and guess what??? It’s been 2 1/2 years. Yes, YEARS!! And I’m not even close to being done. Plus, They will try to squeeze any penny they can out of you. I was just told that my “aligner guarantee” was voided because I stopped replying to their emails. Like what???? I’ve been using the app to send In pictures. I was told it will cost me $899 for a “re entry” fee. What a bunch of bull! Like I said, looking for any opportunity to squeeze money out of you.

I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat. My teeth hurt (which is to be expected), but the aligners were sharp and kept cutting the inside of my gums. I also developed thrust and blisters all over my mouth, which I believe was from the whitening solution they had me use. Despite all this, I continued wearing my aligners and doing my monthly check-ins because I did notice my bottom teeth getting straighter. Let's go back a minute so you can have a better understanding. Before starting the treatment, my bottom teeth were very crooked. However, my top teeth were all straight expected the tooth right next to my front one. It was the begging of December when everything got worse. When I went to change my aligners to the next step, I noticed the tooth on top had not straightened out at all, and to make matters worse, it is now loose (it wiggles), and there is a gap in between my teeth. I immediately call Byte to explain the situation. They told me to take a two-week resting period from the top aligner to see if that would help, so I did. Two weeks passed, and my tooth still wiggled, so I informed them. They told me to extend the resting period, which I did. Fast forward to today, 4/23/23, after MANY failed attempts to resolve this issue, I was told they do not cover any outside dental work. They said I will have to pay out of pocket for any/all dental visits and treatments, even though their product caused the problem. So, not only did I suffer for months due to their defective products. I now have to pay out of pocket for dental bills due to their negligence and to top it off, my teeth look worse now than before I started. I wasted 8 months of my life that I could have spent using a product that actually worked and saved myself the pain, money, and headache from dealing with Byte.

I spent around 2k on this product to try and save money on braces. That money was wasted and I still had to pay for braces after Byte didn't work out. If you have any issues with the fit of this product, the customer service is horrible. When I initially purchased the product it was easy to call and speak to a dental professional whenever you had issues or questions. That changed and it is nearly impossible to get the help you need, especially if you work full time and are trying to manage a busy life. I also have a greater understanding of how many problems can be caused by using a product like this without being under the care of an orthodontist. Do not be fooled by this company and look around for affordable care elsewhere. It will be worth it long term.

Do not use Byte. I know the price point is tempting, but I have a valid reason why I do not recommend their service. They only provide half the trays upfront, then you need to complete a check in to receive the remaining brackets. I submitted all of the required documentation, AND CALLED THE NEXT DAY, to which I was told everything looked great and they should arrive in 3-4 weeks. At week 3, I call. JUST TO BE SAFE. The order was never submitted. I have been in the same bracket for two weeks, and will have to wait another 4 to received the "already confirmed" remaining brackets. These trays are not meant to be used for 6-8 weeks. They will not do anything to remedy their wrong, other than say "there's nothing they can do." When I asked for a refund because they did not comply with their treatment best-practices the replied with "in 3-4 business days someone from upper management will send an email." I paid cash, upfront, in full and they just never placed my order. Again, do not use this company. My teeth will not be straight and I'm out all my money.