Name: byte
Rating: 4.4

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Verified Customer

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Jordan Sanford

Byte has been amazing so far! They made getting my alignments such a breeze and they came in much quicker than I had anticipated. My husband has already started seeing a difference in my teeth and I’ve only been using Byte for about 2 1/2 almost 3 weeks now! Highly recommend!

4 years ago Edited January 10, 2024

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

4 years ago

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Michele Donton

It is very new for my preteen son. I wish that they plan was written out in black and white. I like that each week is marked on the aligners. I have a telephone call with the orthodontist on a Saturday evening at 7:30 P. M. After the treatment is complete I can give it more stars possibly. I do not understand why my son only had to wear the aligners on his upper for 14 weeks (his upper have a small gap between the two from teeth) his lower calls for 17 weeks and I'm not sure why? His lower teeth look extremely straight with zero gaps. I curious to see what the orthodontist has to say on the phone conference. I had to wait two weeks to speak with him/her.

4 years ago

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Michael Williams

Great and Timely Customer Service! Whenever I have a question or concern, I receive kind responses quickly. Byte understand the importance of meeting the needs of their customers! I am grateful for their service so far. Thank you for all you do and continue to do!

4 years ago

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April Hale

Tonight Iâ€™ll start my week 7 set of Byte aligners. My teeth are moving slowly but surely. The HyperByte really helps with the pain and helping the teeth to move. I will highly recommend Byte to any family or friends. The customer service is great as well. No complaints here.

4 years ago

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Laura Carr

Very streamlined, efficient, effective, easy to useâ€”everything is clearly defined, delineated, and thought of. Without ever seeing an actual human, itâ€™s a very down to earth, human company, and I appreciate that. The whole system is clever. Excellent company and product.

4 years ago

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Jennifer Smith

I am blown away by Byte. The ease of the process, the convenience of being able to do everything from my home and never having to step foot in an orthodontist office, the quality product. I am so impressed with Byte. Iâ€™ve been using my aligners for 2 weeks and I can already see a difference in my smile.

4 years ago

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Sherise

Excellent customer service. Better experience with them than my orthodontist. Everything was explained well, all questions were answered and my only issue was handled almost immediately. After just two weeks of using the aligners my daughters teeth had a noticeable change. I was impressed.

4 years ago

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Julie Groenleer

I have been impressed with Byte's customer service. My HyperByte was not holding a charge, they helped troubleshoot, and when that didn't work they sent a replacement. I'm nearing the end of week 2 of my treatment and can already feel/see a difference.

4 years ago

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Eddie Gagnon

My results thus far are more than I couldâ€™ve asked for! Iâ€™m so pleased and Iâ€™m only in week 8! I canâ€™t wait to see where my teeth are in week 23. The aligners cause minimal pain/ discomfort, only notice the first day you change a new set.

4 years ago

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Tanya

I’m on my 4th week and all is well. Any time i reached out for help or had a question the customer service was very helpful. I’m glad i finally have a way to fix my smile considering i was told by other orthodontists that “You're not a candidate for braces” . Thank goodness for Byte!

4 years ago Edited January 10, 2024

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lucas ritter

omg i totally tought that wouldnt work and it did and my teeth are pretty bad, it was a very tight bite it did open up my mouth and relax my teeth i dont know about to keep it up straight, i think i will have to wear a retainer maybe every nite?

4 years ago

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Fawn Richardson

It worked greatly! I never thought it wouldn't but in four months my whole mouth looked because ofy teeth being so straight looked brand new. I'm so happy I could cry my teeth are straight and not ugly thanks to byte and I never have to worry again about embarrassing teeth but smile again proudly!

4 years ago

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

4 years ago

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Jesy

Ease of use and quantity of each aligner. The product packaging was awesome and aesthetically pleasing.

4 months ago

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Jenna Glasure

It’s taken several sets of alignmers to get me teeth moving and Byte has been so helpful for the whole treatment.

4 months ago

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Rose Tyler

My son’s aligners have never fit properly. They were supposed to be sending a new impression kit but they haven’t and my last email was just ignored. I’m probably going to have to file a case on my credit card to get my money back and go pay way more so at least my poor kids teeth will be straight.

5 months ago

Reply from byte

We're very sorry to hear about the issues you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how important it is to get this resolved promptly. Please reach out to us directly at bytereviews@byte.com so we can address your concerns and do what we can to help. We want to make sure your experience improves and we can provide the support needed. Thank you for giving us the opportunity to make things right.

Aug. 13th, 2024

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Verified Customer

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Kim Russell, MEd.

I love how easy the system is to use and how clear the instructions are. With my busy life it helps that I know how long for each week to do what.

5 months ago

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shayna sepulvado

Customer service was great! I haven’t had my byte long enough to see the results I want yet so will review again once I’m finished.

5 months ago

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Delaney Marbach

The fit and comfort of these aligners are great! The company was so helpful in getting started and every step of the way! Highly recommend!

6 months ago

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Debbie Glosser

I liked the ease of purchasing. The I fo I was given to make the correct choice for me. And I loved being able to wear them overnight.

6 months ago

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Macie Blevins

I like everything that comes with it and the presentation of the whole thing, I do not like the price or that you have to reach out after your 15th set

6 months ago

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Verified Customer

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Sandy Sisouphanh

To me, I believe that byte is a great way to get a better smile! It’s affordable and the service people are very nice and willing to help.

8 months ago

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Verified Customer

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Colby Riehman

Very happy with the customer service, the speed at which I received my aligners, and the quality of the aligners/presentation of the packaging.

8 months ago

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Bethany G. Ganado, TX

Byte is absolutely wonderful! Their customer service is 10/10 and they make your smile journey as to navigate as possible. I love Byte, I’m so glad I chose them!

9 months ago

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Ashley Christiansen Fort Collins, CO

I have been impressed with Byte! Each week has been easy to change aligners and the customer service has been very helpful! I will be recommending Byte to people in need!

9 months ago

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Aubrey Melton Kissimmee, FL

My teeth have never looked better. My smile was the one thing i really hated about myself. with byte, i had an easy and affordable way to change that right at home.

11 months ago

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Teinei Harrington

The app notifications, emails, and texts are far too much. And I’ve followed treatment exactly as lined out to me yet now I’m weeks behind of schedule because I’m told to do aligners for longer. I appreciate that the professionals know how the aligners need to fit and want to do it the right way but this was marketed as better experience than it has been.

11 months ago

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Cameron Pearson Wilmington, NC

The ordering was easy. Everything was explained very clearly and the impressions were easy to do at home. The turn around for the invisible braces was relatively quick

11 months ago

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Verified Customer

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Sunje S. Berlin, BE

I like the easy of getting your aligners shipped and not having to go to the dentist Mr all the time. Customer service is friendly and answers promo with questions or issues.

11 months ago

Reply from byte

Thank you, Sunje! We appreciate your review. We strive to provide convenient clear aligner treatment. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Melanie Branco Putnam, CT

I loved how easy the startup process was. I just wish the checking for part 2 of the process was earlier so I wouldn’t have to wear the same aligners for more than the one week they were for.

11 months ago

Reply from byte

Hello Melanie, thank you for sharing this review! We do include a friendly reminder in the Step 13 aligner packet to reach out and check in for any additional steps and to ensure everything is progressing as planned. This can be easily overlooked and we consider this feedback for improving any future updates.

Feb. 1st, 2024

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Trent Pyles Memphis, TN

The fit is nice, and they are very comfortable. Overall, it has been a pleasant experience. My aligners have fit perfectly and I have had no issues with them.

11 months ago

Reply from byte

Trent! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Tommi Norris Honolulu, HI

This process was so easy. And the results are noticeable. The only thing I would change is that if the liners do not fit correctly at any point I wish there was an option to pause where you are if needed.

11 months ago

Reply from byte

Hello Tommi, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Zayden Dumas

I’ve been using my aligners for now four months I’m getting closer to my end of my journey with them I can’t believe how much they have moved since using them . My end result has been amazing I’m smiling more then ever now can’t believe it . Highly recommend for anyone looking for something quick and to better your smile .

7 months ago

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Dana Washington, DC

Customer service was amazing when I first started the program in January but after the sale of Byte, the transition period to new ownership REALLY took a toll on CS - and NOT in a good way! So far, I haven’t seen much improvement.

1 year ago

Reply from byte

Thank you, Dana, for reaching out. We want you to know we take these concerns seriously and would love to help with any concerns you're encountering. If you're a customer in treatment with concerns about progress, please reach out at patient.byte.com/support to allow the Byte Support Team to investigate further. If you've reached out and yet to hear back, send us an email at bytereviews@byteme.com--we're here to help.

Sep. 12th, 2023

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Arielle New York, NY

Easy, convenient and seamless process. Every step has had clear and easy to follow instructions. App is a great and easy way to track your process. Results so far are just what I wanted.

1 year ago

Reply from byte

Hello Arielle! We're delighted to receive your amazing feedback! At Byte, we strive to create a seamless experience. We're very excited and encourage you to reach out to us if you have any questions or concerns.

Jul. 7th, 2023

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Ammie Philadelphia, PA

I love how simple the process is. My top teeth are completely straight in only 9 weeks. I am amazed with how fast they straightened out. Very very happy!!!! Very comfortable to wear as well!

1 year ago

Reply from byte

Hi Ammie! We're delighted to receive your incredible review. We are so happy to hear this!

Jun. 29th, 2023

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Peggy Eaton Indianapolis, IN

I am in the process of using byte to straighten my teeth and it has been a good experience. They stay in touch with you, give great support, and best of all my teeth are looking great. I would definitely recommend byte!

1 year ago

Reply from byte

Hi Peggy! We're delighted to receive your incredible feedback! At Byte, we strive to create a seamless experience. We're excited for you and encourage you to reach out to us if you have any questions or concerns.

Jun. 29th, 2023

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Cassara M Dallas, TX

I like that they’re straightening my teeth seamlessly and a lot quicker than braces would’ve. I also like the feature where we can look at how our teeth will shift as we progress in our aligners.

1 year ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

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Elizabeth Gorski Mesa, AZ

Because I had a lot of issues to begin with and then I wanted s refund and to give up and they took weeks to re make the new aligners and so these do fit better it is just that now I'm behind and trying to be consistent again

1 year ago

Reply from byte

Hi Elizabeth, and thank you for your feedback--it's very helpful for us. Please reach out to Byte Support Team at patient.byte.com/support or give us a call at 877-298-3669 so we can help with any concerns you may be experiencing. Thank you.

Jun. 24th, 2023

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Wesley Andrew Holland Morehead, KY

The process and product was a bit cumbersome to get going but not too bad frankly. Treatment seemed to go pretty smoothly with encouraging early results. When the last set had finished moving my teeth however is when it became much more difficult. My teeth did not match the treatment plan despite their claims. The main reason I used byte was to fix one tooth, a front tooth. It was 90% of my concern so I paid very close attention to it. It is to this day still the biggest eyesore in my smile because I have attempted 3 times to play their "guarantee" game by submitting all info requested, jumping through multiple pages of hoops and documentation including fully reviewing the problem while providing all pictures necessary. No resolution, just ANOTHER request to resubmit everything again each time. I have accepted the fact that they are not going to honor their guarantee and that I have wasted almost 3k. Please consider another provider even if you need to pay a bit extra. I have full documentation of everything (correspondence, pictures, treatment plan vs actual results, and more) and they only continue to make me chase my tail. After almost 2yrs I've given up and willing to take the loss, don't do the same thing.

2 years ago

Reply from byte

Hello Wesley, thank you for leaving this feedback we understand your frustration and always want to work our best on improving our customer experience. We do offer our Aligner Guarantee which will provide any customer with additional adjustments to ensure we get them to the projected end results free of costs as long as they have been complaint with the guarantee guidelines. Please note that since this is a remote treatment we do rely on photos to review the progress and the fit of the aligners. However, we will be happy to look further into your concerns and get this addressed. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!

Aug. 16th, 2022

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Richard DeMartino Pittsford, NY

The people I spoke to were nice enough and customer focused, but many were not well trained well. There were catch phases that they were taught, such as "there were air pockets, it happens" . They all used the same words, but couldn't articulate any insight. The insurance department messed up with their assessment if my insurance company would pay for the services. When I inquired about the problem, they went dark for several months. Later, after I called 2 or 3 times to humans, they responded. They made a mistake, and my insurance company would not pay. Byte then credited me this money (which was quite nice). But despite this, I should not had to work so hard to address the issue. No one called me back and I had to keep on calling. The biggest challenge with your service is that it doesn't work very well. I makes your teeth straighter, but not remotely straight. The view finder you provide is not accurate.

2 years ago

Reply from byte

Hi Richard. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Engels Montero Bronx, NY

It was a great life changing experience.. They were very helpful and pleasant also there wasn't any hassle when i needed help, and to top it of the end results was excellent more than what i hoped for.

2 years ago

Reply from byte

We love to hear this. A new smile can be life-changing!

Mar. 17th, 2022

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Brenna Janel Moloney Billings, MT

This was a very affordable treatment and it improved the issue I was looking to resolve, however, the treatment caused some bone loss in my front teeth and my dentist had to sand them down a little to correct the hard bite so they wouldn't become too mobile. If I had to do it again, I would probably choose to go to an orthodontist so they could check the bite and the progress regularly.

2 years ago

Reply from byte

Hi Brenna, we want to make sure each customer is getting to their new smile in the safest and best way possible. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Emeral Goff Shelburn, IN

My teeth were really bad looking and I felt very insecure because of it. Byte has helped me get my confidence back in my smile. The price was also a huge help in me being able to do it.

2 years ago

Reply from byte

Hi Emeral, we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.

Mar. 18th, 2022

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Brittany V Nashville, TN

Struggles with many steps: impression issues, not receiving straight feedback when aligners weren't progressing (conflicting responses from various Byte resources), inability to get the rest of my aligners shipped to me when asked (they cancelled original order and it took 3 more months to receive), timing not aligned with expectation even though I've followed appropriate steps. I'm almost hitting the 10 months mark when I was told <5 due to having to backtrack.

2 years ago

Reply from byte

Hi Brittany , Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Susan Hanlon New Hope, PA

Thier response time was problematic. At the end of my treatment, I had to wait six weeks for my final retainer. During the wait time, one of my aligners ripped and I had to go back to a previous set. By the time I received the retainer my teeth had moved significantly. I am still wearing my retainer after two weeks and my teeth are still not where they should be at the end of my treatment.

2 years ago

Reply from byte

Hi Susan. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Alyssa Riggs Charlotte, NC

The initial set up was easy with good costumer service. I think the timeline is very misleading. I've had to wear my aligners for months at a time. Also I'm at the end of my treatment and my teeth are not how I was hoping they'd be. I still have some crowding and it created a few new issues as well. It would be nice if there was an office to be seen for these type of problems. Overall it has definitely worked just not to the standard I was hoping.

2 years ago

Reply from byte

Hi Alyssa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

2 years ago

Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Linette Aleman Chicago, IL

It's also my fault I wasn't consistent with Byte, i wasn't doing the 22 hours of wearing after a month and it's taken me maybe a year. I did however did want a few of my "carnivore teeth" to lower bc some of them are more out then my normal teeth, and i thought Byte was going to help with that but I guess it didn't with the aligners. My teeth also don't feel completely straight like when I had actual braces, but then again that can be my fault too.

2 years ago

Reply from byte

Hello Linette! If any questions arise during treatment,, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022