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9.2

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Jenica Hafen American Fork, UT

From the time I decided to do byte I have had all my questions answered by my Byte consultant. I could text or email her and I always got a response. She walked me through each step and I am only on my 3rd step and seeing results already. I love them

2 years ago

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Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Apr. 30th, 2021

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Clay McAnany West Palm Beach, FL

Byte provided the most value for money by far compared to other aligner companies. The protection plan, free retainers for years after, speed of treatment, and customer service that couldn't be better made it an awesome choice! I have friends who went with a competitor for their aligners and are jealous when I tell them about Byte.

3 years ago

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Reply from byte

Hi Clay, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results and happy to have you in our Byte fam for LIFE!

Mar. 25th, 2021

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

3 years ago

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Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Amanda Reed Columbus, OH

I chose Byte because of the research I did for the best company. Their customer service is amazing. However with the braces themselves the febrile first set was not cut right and they really cut up my lips and tongue. When I was done with my first set, my teeth were not as straight as they should have been, and I was using hyperbyte every day as directed. They sent me new molds, and sent me a whole new set of aligners. Which is totally fine, but it was going on 6 months and with the hyper byte they were saying I could be done in half of the time. So then I went through my second set still using hyper byte and I’m now at the end of that set and my teeth are still not straight. They are straightER but not the end result. So I just did a remold and am working on my 3rd set. It’s been almost a year, so by the time it’s said and done it might be a year and a half to get my best result. Their customer service and the fact they guarantee my smile for life is what makes them great. I know that a lot of this could be my own stubborn teeth not wanting to move, so it’s not all of their fault. I would recommend them to anyone wanting to use invisible braces.

3 years ago

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Reply from byte

Hello Amanda! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines.If you have any further questions, please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

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Caroline American Fork, UT

The customer service hasn’t been 3. I have tried both email and texting. I have had to ask multiple times for answers and gone days without response. I originally did the bytepay and then pulled the total cost upfront after a couple months and was supposed to be refunded my down payment and monthly payments. But the refund is a month late and they have still been taking out automatic payments. And they won’t message me back. It has honestly been very stressful. And on top of it my aligners stopped fitting after week 6 and I’m currently working on what they asked me to do to correct it but it has been frustrating to work with this company in all areas. It also wasn’t clear the process they want you to do throughout treatment to keep them updated, if that was very clear in the beginning that may have helped but I was just informed in an email what they were expecting that I didn’t know about.

3 years ago

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Reply from byte

Hi Caroline! Thank you for your feedback. We would love to look into this further for you. If you can please reach out to us at [email protected], we'll make sure to get you taken care of right away with an update and next steps.

Feb. 10th, 2021

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

3 years ago

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Brennen

I have felt insecure about my smile and my teeth for as long as I can remember. The treatment is working marvelously and I couldn't be happier! I recommend to everyone looking to gain a better smile and better looking teeth! Byte, the company, is a miracle to me.

3 years ago Edited January 10, 2024

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Catherine Kachuck

Real time customer relations via text was so helpful to me. I really felt like I was talking to someone who cared and was knowledgeable about my experience but understands how to be a real person. The aligners got to me super timely and the treatment time is shorter than other aligners, plus I only have to wear them at night!

3 years ago

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Melissa

So far i have complaints about them. They actually fit well. The only thing I would say isn't so good is the fact tgatvyou have to take them off everytime you want to eat or drink anything. If your a heavy drinking I would not recommend these for you. Other than thatch don't really have any complaints about them. Justv started my third week using them. Haven't seen any improvement but its still early.

3 years ago

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Ali Al Zubaidi

Thank you, Byte, because the deal is excellent, you have excellent service, and you have wonderful customer service. You have the best dentists and the best materials. Thank you Byte. I hope to see my teeth beautifully and healthy.

3 years ago

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Erin Maas

First the customer service was flawless, then the quality of the aligners, the hyper byte, the instructions, and finally the movement of my teeth have been well worth my investment. Couldn't be happier with my new smile. Thank you Byte!

3 years ago

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Christine Roy

Stellar customer service and very easy to follow instructions. Anyone can manage the kit and the trays are of high quality. I've purchased Invisalign many years ago with great results but I never wore a retainer and over time my shifted back to ultra-crooked. Byte brought them back into alignment for less than a third of the cost.

3 years ago

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Erica

A fraction of the price, a fraction of the time, cutting edge technology, no damage to my teeth or mouth again, no discomfort, never had to leave the comfort of my home, I can wear them when I want, and no ugly smile while wearing these aligners like metal braces.

3 years ago Edited January 10, 2024

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Jennifer Smith

I am blown away by Byte. The ease of the process, the convenience of being able to do everything from my home and never having to step foot in an orthodontist office, the quality product. I am so impressed with Byte. I’ve been using my aligners for 2 weeks and I can already see a difference in my smile.

3 years ago

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Michele Donton

It is very new for my preteen son. I wish that they plan was written out in black and white. I like that each week is marked on the aligners. I have a telephone call with the orthodontist on a Saturday evening at 7:30 P. M. After the treatment is complete I can give it more stars possibly. I do not understand why my son only had to wear the aligners on his upper for 14 weeks (his upper have a small gap between the two from teeth) his lower calls for 17 weeks and I'm not sure why? His lower teeth look extremely straight with zero gaps. I curious to see what the orthodontist has to say on the phone conference. I had to wait two weeks to speak with him/her.

3 years ago

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Michael Williams

Great and Timely Customer Service! Whenever I have a question or concern, I receive kind responses quickly. Byte understand the importance of meeting the needs of their customers! I am grateful for their service so far. Thank you for all you do and continue to do!

3 years ago

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Laura Carr

Very streamlined, efficient, effective, easy to use—everything is clearly defined, delineated, and thought of. Without ever seeing an actual human, it’s a very down to earth, human company, and I appreciate that. The whole system is clever. Excellent company and product.

3 years ago

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Kharla R.

I say 5 right now because I have just started but every thing has been going good. My mouth is soar and teeth are very sensitive which is to be expected. I’m excited to start this journey with byte. The aligners to me are very sturdy and good quality and they fit perfectly.

3 years ago

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April Hale

Tonight I’ll start my week 7 set of Byte aligners. My teeth are moving slowly but surely. The HyperByte really helps with the pain and helping the teeth to move. I will highly recommend Byte to any family or friends. The customer service is great as well. No complaints here.

3 years ago

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

3 years ago

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Lyndsay D

The thing I like best about this company is that when I have a question or concern. They immediately came back with a response or notice that they had received my message. Everything has been so easy for me to have a new smile. I can say there isn't one thing i dislike about this company!

3 years ago Edited January 10, 2024

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Jordan Sanford

Byte has been amazing so far! They made getting my alignments such a breeze and they came in much quicker than I had anticipated. My husband has already started seeing a difference in my teeth and I’ve only been using Byte for about 2 1/2 almost 3 weeks now! Highly recommend!

3 years ago Edited January 10, 2024

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Fawn Richardson

It worked greatly! I never thought it wouldn't but in four months my whole mouth looked because ofy teeth being so straight looked brand new. I'm so happy I could cry my teeth are straight and not ugly thanks to byte and I never have to worry again about embarrassing teeth but smile again proudly!

3 years ago

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lucas ritter

omg i totally tought that wouldnt work and it did and my teeth are pretty bad, it was a very tight bite it did open up my mouth and relax my teeth i dont know about to keep it up straight, i think i will have to wear a retainer maybe every nite?

3 years ago

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Tanya

I’m on my 4th week and all is well. Any time i reached out for help or had a question the customer service was very helpful. I’m glad i finally have a way to fix my smile considering i was told by other orthodontists that “You're not a candidate for braces” . Thank goodness for Byte!

3 years ago Edited January 10, 2024

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

3 years ago

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Eddie Gagnon

My results thus far are more than I could’ve asked for! I’m so pleased and I’m only in week 8! I can’t wait to see where my teeth are in week 23. The aligners cause minimal pain/ discomfort, only notice the first day you change a new set.

3 years ago

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Julie Groenleer

I have been impressed with Byte's customer service. My HyperByte was not holding a charge, they helped troubleshoot, and when that didn't work they sent a replacement. I'm nearing the end of week 2 of my treatment and can already feel/see a difference.

3 years ago

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Sherise

Excellent customer service. Better experience with them than my orthodontist. Everything was explained well, all questions were answered and my only issue was handled almost immediately. After just two weeks of using the aligners my daughters teeth had a noticeable change. I was impressed.

3 years ago

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Chris Kingsport, TN

Terrible experience. Told 6 months for treatment, 3 years in, and not only has it obviously not worked, but they are unwilling to provide necessary equipment to try to finish the treatment without more cost

2 weeks ago

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Sean Fentross Charleston, SC

Easy from the start. Looking forward to seeing my results unfold.

2 months ago

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Reply from byte

Hello Sean, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Dj Dj Denver, CO

Actually, to be truthful when I wore upper and lower together it actually made my bite worse. I wore the first 2 levels together for at least 2 weeks and my bottom teeth started to push against the back of my upper teeth and I could not close my mouth. It was hard to eat and chew for hours because of the space i had between upper and lower molars. Once I stopped wearing the bottom my bite went back to normal meaning straight up instead of out and my molars were able to connect back again so I could eat only wearing the upper. This is why DID NOT WANT TO FIX BOTH. Wearing both caused more problems the support team did not actually listen to me and allowing me to just wear and purchase uppers. I told them in email, text and phone. Also, the team did not read statements or go back and read previous conversations and get caught up with what I was asking for and saying. I was never given the option to buy upper only. I was told they would be shipped regardless. 1 they to update the offers I did not get and 2 correct the language to customers.

3 months ago

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Reply from byte

Hello Dj,

We appreciate you for sharing this review and are sorry to hear of the issue you encountered. The feeling that your bite is "off" while undergoing orthodontic treatment is quite normal - in fact, it occurs in roughly 85% of all people who wear aligners or undergo any orthodontic treatment. This "off" feeling is because your bite is beginning to adjust to the thickness of the aligners between your teeth.

When you take the aligners out, the bite may feel "off" since the aligners no longer occupy that space between your upper and lower teeth. This feeling will be particularly pronounced if you happen to clench your teeth. In addition, the feeling is rarely ever symmetrical - one side will often feel more off than the other. The feeling will gradually disappear once you're completed or near-completing your treatment.

As for single-arch treatment, this must be approved by our Dental team for the aligner purchase. Not every customer can qualify for single arch treatment as our customer's safety is a top priority. We want to look further into this please reach out at patient.byte.com/support to allow us to investigate. Thank you for your patience and understanding!

Dec. 19th, 2023

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Erin Williams Anderson, SC

I like how easy it to use Byte and it's way better than doing the traditional braces. The byte customer staff is easy to talk to and they always have an answer or a solution to any questions or problems you may have.

9 months ago

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Reply from byte

Hi Erin! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns, we are always standing by to support.

Jun. 29th, 2023

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Sarah Bethel Roxboro, NC

My teeth for the most part are straighter.

1 month ago

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Justus Columbia, MO

I liked the ease of use and feedback system

1 month ago

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Wesley Andrew Holland Morehead, KY

The process and product was a bit cumbersome to get going but not too bad frankly. Treatment seemed to go pretty smoothly with encouraging early results. When the last set had finished moving my teeth however is when it became much more difficult. My teeth did not match the treatment plan despite their claims. The main reason I used byte was to fix one tooth, a front tooth. It was 90% of my concern so I paid very close attention to it. It is to this day still the biggest eyesore in my smile because I have attempted 3 times to play their "guarantee" game by submitting all info requested, jumping through multiple pages of hoops and documentation including fully reviewing the problem while providing all pictures necessary. No resolution, just ANOTHER request to resubmit everything again each time. I have accepted the fact that they are not going to honor their guarantee and that I have wasted almost 3k. Please consider another provider even if you need to pay a bit extra. I have full documentation of everything (correspondence, pictures, treatment plan vs actual results, and more) and they only continue to make me chase my tail. After almost 2yrs I've given up and willing to take the loss, don't do the same thing.

1 year ago

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Reply from byte

Hello Wesley, thank you for leaving this feedback we understand your frustration and always want to work our best on improving our customer experience. We do offer our Aligner Guarantee which will provide any customer with additional adjustments to ensure we get them to the projected end results free of costs as long as they have been complaint with the guarantee guidelines. Please note that since this is a remote treatment we do rely on photos to review the progress and the fit of the aligners. However, we will be happy to look further into your concerns and get this addressed. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!

Aug. 16th, 2022

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Richard DeMartino Pittsford, NY

The people I spoke to were nice enough and customer focused, but many were not well trained well. There were catch phases that they were taught, such as "there were air pockets, it happens" . They all used the same words, but couldn't articulate any insight. The insurance department messed up with their assessment if my insurance company would pay for the services. When I inquired about the problem, they went dark for several months. Later, after I called 2 or 3 times to humans, they responded. They made a mistake, and my insurance company would not pay. Byte then credited me this money (which was quite nice). But despite this, I should not had to work so hard to address the issue. No one called me back and I had to keep on calling. The biggest challenge with your service is that it doesn't work very well. I makes your teeth straighter, but not remotely straight. The view finder you provide is not accurate.

2 years ago

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Reply from byte

Hi Richard. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Lisa Shears Linthicum Heights, MD

Issues with fit and effectiveness of aligners. My treatment program was supposed to be about 5 months and is still in progress after 10 months; due to refinement aligners supplied without doing another impression kit; refinement aligners not working after a few weeks but having to continue through full set of problematic aligners before I could get another set made. Third set of bottom aligners finally seems to be working but still have 5 more weeks to go.

2 years ago

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Reply from byte

Lisa, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we look forward to your outreach!

Mar. 23rd, 2022

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Bailey Clevenger Johnstown, CO

Byte aligners are a great concept and kind of work, however it doesn't seem I'm achieving results as planned for. My teeth have been corrected a bit, but are nowhere near the perfect smile I hope to have. They have been helpful in sending me refinement aligners and responding to concerns however. My teeth are not bad, just a bit crowded in the bottom row as the retainer I had after years of braces didn't seem to keep its form. I still hope to achieve the smile I hope for with Byte.

2 years ago

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Reply from byte

Bailey, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 23rd, 2022

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Engels Montero Bronx, NY

It was a great life changing experience.. They were very helpful and pleasant also there wasn't any hassle when i needed help, and to top it of the end results was excellent more than what i hoped for.

2 years ago

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Reply from byte

We love to hear this. A new smile can be life-changing!

Mar. 17th, 2022

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Ann Chicago, IL

While my teeth are certainly more straight, there have been multiple issues with the process. First, my results are not what I wanted. I said in the initial form that I wanted my teeth to be flat. They are not. One tooth sticks up quite clearly. We have spent an extra 2 months trying to fix the issue but it is still not resolved. Second, I picked Byte because of good reviews for personal, efficient customer service. My experience has not lived up to that. I have had to email multiple times and call in order to get a good response. Too much of their process is automated and several times I've gotten incorrect, form emails. I've spent hours trying to get things addressed. It's absolutely unhelpful to have a process like that. Third, my process has taken nearly 3 times as long as it was supposed to. It is also much more difficult to get 22 hours a day and to keep the retainers clean. They provided one month of retainer cleaner for what's now a 9-month process. The retainers get gross, even with proper care and meticulous cleaning. I would not recommend this company until they make some changes, including updating their customer service to be less automated and including cleaner in the package.

2 years ago

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Reply from byte

Hi Ann, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Alyssa Riggs Charlotte, NC

The initial set up was easy with good costumer service. I think the timeline is very misleading. I've had to wear my aligners for months at a time. Also I'm at the end of my treatment and my teeth are not how I was hoping they'd be. I still have some crowding and it created a few new issues as well. It would be nice if there was an office to be seen for these type of problems. Overall it has definitely worked just not to the standard I was hoping.

2 years ago

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Reply from byte

Hi Alyssa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Susan Hanlon New Hope, PA

Thier response time was problematic. At the end of my treatment, I had to wait six weeks for my final retainer. During the wait time, one of my aligners ripped and I had to go back to a previous set. By the time I received the retainer my teeth had moved significantly. I am still wearing my retainer after two weeks and my teeth are still not where they should be at the end of my treatment.

2 years ago

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Reply from byte

Hi Susan. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

2 years ago

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Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Brittany V Nashville, TN

Struggles with many steps: impression issues, not receiving straight feedback when aligners weren't progressing (conflicting responses from various Byte resources), inability to get the rest of my aligners shipped to me when asked (they cancelled original order and it took 3 more months to receive), timing not aligned with expectation even though I've followed appropriate steps. I'm almost hitting the 10 months mark when I was told <5 due to having to backtrack.

2 years ago

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Reply from byte

Hi Brittany , Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Linette Aleman Chicago, IL

It's also my fault I wasn't consistent with Byte, i wasn't doing the 22 hours of wearing after a month and it's taken me maybe a year. I did however did want a few of my "carnivore teeth" to lower bc some of them are more out then my normal teeth, and i thought Byte was going to help with that but I guess it didn't with the aligners. My teeth also don't feel completely straight like when I had actual braces, but then again that can be my fault too.

2 years ago

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Reply from byte

Hello Linette! If any questions arise during treatment,, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Andrew Anaheim, CA

My teeth are getting straighter, so it works to some degree. Progress is over 2x slower: original prediction was 6 months, and it's been 1 year with probably another 4 months to go. When things didn't go accordingly, customer service is slow to set things right and lots of delays processing materials. Customer service is friendly. Compan offers incentives to leave reviews that forbids receiving incentives. I'm currently waiting to finish my treatment before updating various reviews. Stay tuned.

2 years ago

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Reply from byte

Hi Andrew, thank you for your great review! We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Emeral Goff Shelburn, IN

My teeth were really bad looking and I felt very insecure because of it. Byte has helped me get my confidence back in my smile. The price was also a huge help in me being able to do it.

2 years ago

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Reply from byte

Hi Emeral, we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.

Mar. 18th, 2022

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Brenna Janel Moloney Billings, MT

This was a very affordable treatment and it improved the issue I was looking to resolve, however, the treatment caused some bone loss in my front teeth and my dentist had to sand them down a little to correct the hard bite so they wouldn't become too mobile. If I had to do it again, I would probably choose to go to an orthodontist so they could check the bite and the progress regularly.

2 years ago

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Reply from byte

Hi Brenna, we want to make sure each customer is getting to their new smile in the safest and best way possible. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Jennifer Choy Huntington Beach, CA

Easy process, great product and branding. Customer service could improve. As a personalized product, consider the same white glove service with the entirety of a customer's plan/account. Very frequently reaching out about your plan was met with a different rep per email response and it was difficult to keep track of resolving the one question.

2 years ago

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Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022