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Nasheena Richardson Camdenton, MO

They were wonderful to work with but sometimes would be delayed in responding to messages which was frustrating. Overall, amazing experience though and my daughters teeth look beautiful!

6 months ago

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Reply from byte

We are so excited for you! Thank you so much for leaving us this review. We are happy to have you be part of our Byte family.

Mar. 4th, 2022

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Greg McKinnon San Leandro, CA

The first 20+ weeks were great. There was a lot of movement and my teeth started to look better. Now I'm on my 35th set and I have gaps in teeth that collect food almost every time I eat. My teeth don't line up when I take the aligners off. It takes 10-15 min every morning for my teeth to fit together.

6 months ago

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Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Anna Lam McDonough, GA

Wonderful I love Shawn! She’s so sweet and nice

2 days ago

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Reply from byte

We're so thrilled to hear this! We couldn't agree more--Shawn is the best! If any questions arise, please don't hesitate to reach out. We're here to help!

Sep. 29th, 2022

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KG New City, NY

I am very early into my treatment so I will rate again once I complete. So far, Byte has delivered on both product and service. The materials and instructions are intuitive and so very easy to follow and understand. Communication during the pre-sale process is a bit excessive however I understand they want you to place an order. Customer Service, I’m my experience thus far has been excellent. Overall, I am very pleased with my limited experience thus far.

4 months ago

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Reply from byte

Hey KG! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

May. 31st, 2022

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Sara Berk Boston, MA

Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!

4 months ago

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Reply from byte

This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question- give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

May. 31st, 2022

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Ann Caulker Wakefield, MA

The process itself is pretty straightforward and has for the most part worked as advertised. I did however have to get a procedure done that they believed was causing my gap to reappear minutes after the retainers were taken off. $800 later the issue wasn’t resolved and their recommendation is a permanent retainer placement. I would have preferred that recommendation in the first place as it is less expensive and a sure thing. I feel like I wasted $800. I do like my new smile though.

4 months ago

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Reply from byte

Ann, we appreciate you reaching out and sharing your feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We understand that everyone's anatomy is different and one's treatment plan may look different than another's. We are happy to hear that you are happy with your results and new smile! If you need further assistance, please do not hesitate to reach out to our Customer Care Team at at (877) 298-3669 or reach out to us on any of our social platforms such as Instagram or Facebook!

May. 31st, 2022

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KimAnn Thomas Sarasota, FL

Byte has a good product. They are making improvements and implementing new practices that are more client friendly. I particularly like that I can now schedule a consultation with someone face-to-face. It’s been a longer than expected treatment plan. As a client/patient one needs to be super proactive , something I learned somewhat the hard way. Make appointments on a very regular basis to be sure you’re on track.

5 months ago

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Reply from byte

KimAnn, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Apr. 12th, 2022

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Sylvia parks Murrells Inlet, SC

Great communication from the beginning. Always quick to respond with questions. The insurance estimate furnished by Byte was 100% correct. Small steps in aligner resulting in little to no soreness.

10 months ago

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Reply from byte

Nothing we love more than helping our customers reach their smile goals by supporting them through every step of treatment!

Nov. 17th, 2021

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Rance Collins Los Angeles, CA

Once I got the aligners, things went relatively smoothly, but I don't think my teeth moved as expected and so while my bottom teeth are less crowded than they were, they are not totally corrected. They needed some course correction, and there was no clear way for me to communicate that so I could get the appropriate adjustments. Now I feel like I'm stuck with a bill for something that didn't totally do the job.

10 months ago

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Reply from byte

Thank you for your feedback, Rance. Our goal is to give our customers a smile they love. Because of this, we want to make sure each concern is addressed to ensure we have done all we can to achieve this. We also are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. To connect with our team you can give us a call at 877-298-3669 or send an email to [email protected] We are standing by for support!

Nov. 10th, 2021

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Alexandra Makoske Ghent, NY

I had alot of pain in the begining of treatment, and although there is support to reach out to, I would think there would be more check-ins. I did reach out to support and did get a promp answer. I didnt have a check in until half way through my treatment. Also, Ive had to trim or use ortho wax for amlost every tray. If my teeth didnt hurt, my tongue was sore constantly.

11 months ago

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Reply from byte

Hi there. During treatment, it is totally normal to feel some discomfort as your teeth adjust into place and adjust to wearing aligners. Throughout each step of treatment, you should be receiving periodic check-in emails so we can touch base and make sure things are going smoothly. If you haven't been receiving those emails, we want to look into this. Give us a call at 877-298-3669 and a Byte team member can further assist and make sure all your questions and concerns are being answered!

Oct. 30th, 2021

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Christina Dominguez El Paso, TX

I think the actual product and service is great! The only reason it's not 5 stars is I feel the website could be better at helping track progress. You can't see what step you're on in your profile and the interface isn't the most user friendly.

11 months ago

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Reply from byte

Thank you for this feedback, Christina. We are always looking for ways to improve the Byte experience for our customers. Please feel free to reach out at 877-298-3669 with any questions.

Nov. 3rd, 2021

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Alex Russell Forster Anchorage, AK

Quick order processing, high quality aligners, nice packaging design. Also, I tried sending in 4 impression kits to Smile Direct, with every single one denied. Byte only needed one impression.

11 months ago

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Reply from byte

Hey Alex, thank you so so much for sharing 😊 The journey to your dream smile has never been so easy!

Oct. 26th, 2021

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T. Hines Falls Church, VA

The aligners are straightening my teeth, they're a little uncomfortable at first but you'll get used to it. I feel like they're giving me gas, so limit drinking as much as possible even if water. Overall a great experience excluding the gas lol.

11 months ago

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Reply from byte

Thank you so much for your feedback! We can't wait to get you to that last step:)

Nov. 2nd, 2021

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Ken Corr North Troy, VT

When I was looking into Byte to fix my teeth, all I saw was a bunch of people with problems on the upper and lower teeth. My problem teeth look just like may of the models shown in Byte advertisement, but they try and tell me they could only provide the treatment plan I was given. Thats BS. I was in need of fixing both upper and lower, and assumed they would straighten both the upper and lower teeth for the price tag of $2200. They contacted me several times to get me to sign up, and I finnally did, paying in full up front. Then I get my kit in the mail only to find the treatment given for me was to fix only my upper front 4 teeth. I would have never signed up for this at $2200 to fix only 4 dam teeth! This is a scam and BS company. Im sure this will never even get to be read by anyone, but it feels good to say it anyway.

11 months ago

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Reply from byte

Hi Ken, thank you for your feedback. We would be happy to provide any clarification on this. Before a customer purchases, they are able to view and approve their unique treatment plan. If there are any questions or concerns, our team is here to help! We would be happy to discuss your specific situation and go over the best next steps. Please give us a call at 877-298-3669

Nov. 3rd, 2021

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Brandie Michelle Wesley Clayton, NC

I have been very please with my results thus far! The team has been wonderful to work with and I have noticed a difference in my teeth. Not only are getting straighter they are also noticeably whiter.

11 months ago

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Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Nov. 1st, 2021

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Haley Johnson Cardington, OH

It was such an easy process from start to finish and it was very comfortable. The first aligners was difficult to g we used to with speaking but all in all great service and everyone I talked with was super nice!

11 months ago

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Reply from byte

Hey Haley! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 28th, 2021

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Dijon Hobbs Atlanta, GA

It's hard to give a full review for something like this until the treatment is finished. So far customer service has been great. Right now I'm waiting on some replacement aligners since my first one's didn't fit quite well, but it was easy to ask for those replacements.

11 months ago

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Reply from byte

Thank you for taking the time to share your experience so far. We can't wait to get you to that last step!

Nov. 3rd, 2021

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Michael Deavours Phoenix, AZ

Smooth experience with no painful treatment. Customer service is also phenomenal. All in all just a very easy process and I really enjoyed it! I got my confidence back and for that I can't put a price tag on it!

11 months ago

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Reply from byte

Hey Michael, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 28th, 2021

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Tahnee Wydra Loveland, CO

I had braces and retainers when I was a teenager. As I got older, my teeth shifted. Byte is super easy and I use the Byte at Night. I am seeing my teeth straighten out and I am much more confident with my smile.

11 months ago

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Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Nov. 3rd, 2021

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SHANNON CHRISTIANSON Azle, TX

I was very impresssed with the whole process. The communication, etc. Didn't know what to expect, but after a few weeks, I could tell the difference with my teeth. Really glad I made the choice to choose Byte.

11 months ago

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Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 3rd, 2021

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Alexandra Kleinhans Beaufort, NC

Byte has been so simple to use. I love that I received my entire treatment plan and simple instructions to guide me through the process. It's so exciting to see my teeth change and my dream smile coming to life!

11 months ago

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Reply from byte

Our treatment plans are carefully crafted for each of our customers, that's what it's all about!

Nov. 2nd, 2021

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Lori Rogerson Des Moines, IA

I've been really happy with the retainers and the progress my teeth have bade in a short time. The only reason I didn't give five stars is the initial communication wasn't great. I didn't feel like it was clear I could schedule online face to face consultations and once I did that things progressed quickly in solving some issues I was having.

11 months ago

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Reply from byte

Hi Lori! Thank you so much for writing in and sharing your feedback. We are always looking for ways we can improve our customer experience so we really appreciate it! :) If you ever have any questions, concerns, or just want someone to hype up your new smile give us a call or shoot us an email. We're here for you!

Oct. 25th, 2021

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Joline Waldecker South Portland, ME

The only reason I'm knocking them down one star is the slow email response after you receive your byte box. The customer service is great before you purchase but afterwards it seems very quiet. Overall, I'm impressed with the product and nine weeks in I'm seeing small changes in my "byte" already.

11 months ago

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Reply from byte

Hi Joline. Thank you so much for writing in and sharing about your Byte journey. From the second you order your impression kit to when you get your retainers we want to make sure you feel supported. If you ever have a question, give us a call at 877-298-3669 and a Byte team member will take care of you! :)

Oct. 25th, 2021

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Christina Bhajan-Lebron Saint Cloud, FL

I paid for the night version however i have to wear these all day, so I ended up paying more than I should since i do not have the conscience to not wear aligners during working hours. The case to store braces do not have enough room and the two aligners must be placed in a specific way because it becomes a hassle and I'm afraid if i close the case quickly, that an aligner will be damaged. Ironic, because the case is suppose to prevent that from happening.

11 months ago

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Reply from byte

Hi there. We want to make sure your Byte experience is positive and our team is here to help. Please give us a call at 877-298-3669 or send us an email at [email protected] and our customer care team can help address any questions or concerns you are having!

Oct. 27th, 2021

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Meagan Potter Houston, TX

I have been impressed by their customer support during the initial start of the program. Unfortunately, I am currently on my 3 set of impressions because every time I get my set, one of my aligners doesn't fit. It's quite frustrating. It would be so helpful if they could have a consulting in-person dentist that I could see to ensure that my impressions are correct.

11 months ago

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Reply from byte

Hi Meagan, thank you for this feedback. Our impression specialists are here to help throughout the impression process. Give us a call at 877-298-3669 and our team would be happy to connect you with a specialist:)

Oct. 19th, 2021

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Jennifer Giovanniello Sebastian, FL

I am impressed with Byte aligners. I have problems sleeping with them in. The first couple of days after putting in the new set, are a bit uncomfortable but it subsides. They can be annoying at times but overall I am happy with the results so far.

11 months ago

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Reply from byte

Hey Jennifer! During treatment, it is totally normal to feel some discomfort as your teeth shift and adjust to a new set of aligners. We want to make sure you are feeling comfortable during treatment, so please do not hesitate to reach out if you are ever experiencing a lot of discomforts. Our customer care team and professional care team are standing by to support you :)

Oct. 19th, 2021

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Traci Linebrink Toledo, OH

Once I found out about scheduling video appointments it helped to ease my fears of the negative comments I have read about. I got one on one with a Byte representative that walked me through my impressions and bi-weekly check ins letting me know if it was ok to move forward with my next set of aligners.

11 months ago

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Reply from byte

Hi Traci, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 20th, 2021

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Dayna Grass Valley, CA

There easy to use and effective. My teeth hurt the first 2 days with each new set but then are fine. My teeth aren't very crooked but I wanted them perfect. I also love the whitening solution!

11 months ago

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Reply from byte

Nothing we love more than helping our customers reach their smile goals :)

Oct. 20th, 2021

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Robin Hastings, PA

Fast shipping, great customer service when purchasing. No issues. Fairly comfortable as wearing plastic on your teeth all day can be. Teeth are whiter and are moving! Treatment going well and fairly fast.

11 months ago

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Reply from byte

This is how we do it! Love the feedback <3

Oct. 19th, 2021

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Stephanie T Morse Syracuse, NY

I have been really pleased with my experience with Bryce from the beginning. Order was easy and wearing my aligners couldn't be simpler. Customer service has been exceptional as well .

11 months ago

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Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Oct. 20th, 2021

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Samantha Hernandez Manton, MI

They are very good in the beginning, before you make your purchase, about contacting you and reply to your questions, but are a little lacking after purchase is made. In their defense they have apologized and said they are a little overwhelmed with the overwhelming daily inquiries.

11 months ago

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Reply from byte

Hey Samantha. We want to make sure you feel comfortable through every step of your Byte journey. We understand waiting for a response can be a bit frustrating, but we want to assure you our team is here to help. For the quickest assistance, you can always give our team a call at 877-298-3669 and a Byte team member will take care of you!

Oct. 19th, 2021

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carli rancilio Shawnee Mission, KS

i am on my 7th week and am having a great experience so far. very thankful i chose the at night one, it is so convenient and I have already seen a physical change in my teeth and smile.

11 months ago

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Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Nov. 2nd, 2021

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Torey Itaya Portland, OR

Support was extremely helpful in answering all my questions. I like being able to see the progress of how my treatment is going to go. It was so nice how quick everything was shipped to me.

11 months ago

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Reply from byte

We not only want to get each customer to their dream smile, but we want them to smile the whole way there. :)

Nov. 2nd, 2021

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TARYN PALUMBO JONES Vero Beach, FL

Byte has been great! Everything about the process was quick and effective, the support team is helpful and responds quickly. Noticed results fast and had many payment options.

11 months ago

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Reply from byte

We work hard to make the process to getting your new smile as smooth as possible. We are glad to hear about your positive experience!

Nov. 2nd, 2021

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Toni Zamora Cedar Rapids, IA

Its been such an easy process. Any questions or concerns that I have had are answered right away. My teeth are just weeks away from being everything I have ever imagined them being all because of Byte!

11 months ago

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Reply from byte

This is so exciting! We are so thrilled for you and your new smile:)

Nov. 2nd, 2021

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Jeremiah Leonard

Byte is so far well worth the money compared to other similar companies but as soon as they sell you on it the support disappears. Luckily you don't need much but in my case it's causing some issues/ delays in finishing my treatment.

11 months ago

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Reply from byte

We are happy to hear you are seeing your progress! Thank you for your review:)

Oct. 20th, 2021

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Jassette Howell Wyandanch, NY

They have great customer service and are very responsive but what matters is that it works and it is very affordable. I have never been more confident in my smile than I do now.

11 months ago

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Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

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Emily Cleveland, GA

Communication has been awesome through this hole process. Ya'll have been there with any questions I have and were very detailed with everything. Overall satisfied with everything!

11 months ago

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Reply from byte

Hey Emily! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 20th, 2021

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Michelle Aguirre Gotha, FL

I was expecting more feedback and one on one follow-ups with the resident endodontist as advertised during the consultation. I've submitted photos but haven't received emails with feedback at all. I'm not sure if my teeth are moving as quickly as I thought but I don't feel as supported as I'd hoped.

11 months ago

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Reply from byte

Hi there, thank you for your review! Once treatment has started, we send check in emails every 30 days to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021

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Mary ONeil Nashville, TN

My first three weeks were rough. I expected that. But it is really difficult to get a quick response from anyone. The enthusiastic sales person was so big on customer service and even when I tried to reach him, he ghosted completely. The jury is still out on whether I would recommend. If results are good then yes, with caveat that customer service is slow to respond.

11 months ago

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Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. Or if you are having a hard time connecting with our team, send us a direct message on Facebook!

Oct. 19th, 2021

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Ngozi Okorie Bedford, TX

I can see the progress in my teeth already. The re-authorization stays on my account as a pending transaction for 10 days which messes with my credit line. I've provided my insurance twice and have not received any information or feedback on whether or not it can be applied to my treatment. Overall my experience has been good as far as the actually service but the payment side of it has not been the best

11 months ago

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Reply from byte

Hi there, thank you for sharing your experience. To address your questions and concerns, give us a call at 877-298-3669 and our team would be happy to help!

Oct. 19th, 2021

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Marilyn London Bridgeport, CT

Customer service is much slower than I hoped. My bottom aligners don't fit on my molars and need to be significantly trimmed in order for them to fit properly. Otherwise they pop off of my teeth. I called customer service and told them about this and I have been waiting days for a response. I also don't see any improvement in the space on my bottom teeth.

11 months ago

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Reply from byte

Marilyn, we appreciate your feedback, and we can understand your concern. Due to a higher volume, our response time has been less than ideal. We appreciate your patience, and we apologize for the delay. Our team is working hard to help each and every customer as soon as possible. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Julie Rodriguez Herrera Fontana, CA

It's ok my progress has been ok. I honestly feel like my gums have suffer a lot during the process and their whitening gel really don't work. I will like to give them a positive review on their viper treatment it helps with the discomfort. Teeth shift slowly but you won't see a major difference and I really didn't have much to correct. Don't waste your money if you have major problems with your teeth go conventional braces in that case.

11 months ago

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Reply from byte

Hi Julie, we appreciate you taking the time to leave this review. If at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at [email protected] :)

Oct. 19th, 2021

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Mariah Kimball Blanchard, MI

It just seems to really be working. I can already see such a huge difference in my teeth. Once I'm done with this whole thing, a huge insecurity of mine will be completely gone.

11 months ago

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Reply from byte

Yay! We are thrilled for you and your new smile!

Nov. 2nd, 2021

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Catarina San Antonio, TX

The instructions and use of aligners have been easy. Customer service could be better. They are very responsive before getting payment but afterwards the emails don't get returned. The phone service is better but it could also be better.

11 months ago

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Reply from byte

Hi Catarina, we want to make sure every customer feels supported the whole way through. If at any time you are unable to connect with our team via email, please give us a call at 877-298-3669 and we would be happy to look into that as well as assist with any questions you may have.

Oct. 14th, 2021

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Kelly McCue Bourbonnais, IL

I had great contact with customer service before I ordered my aligners. They contacted me by email and text regularly to see if I had questions. Now that I have the product, I don't have an actual person I am in contact with. I get some general emails, but they are computer generated.

11 months ago

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Reply from byte

Hi Kelly, our Customer Care team is here to support every customer throughout their journey. Please reach out anytime at [email protected] or by calling 877-298-3669 :)

Oct. 13th, 2021

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Lauren Lisle, IL

The aligners are great. The company touts excellent customer service, but is mostly absent once they get your money. I had a lot of questions at the beginning and no one answered, despite given emails and phone/text numbers to contact them with.

11 months ago

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Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 12th, 2021

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Lea Stukey Plainview, TX

I'm very pleased with Byte! My teeth have improved dramatically in such a short time. The cost was almost 1/2 that of another competitor and it was so convenient and easy to understand!

11 months ago

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Reply from byte

Thank you! We are so happy to hear about your progress. We hope you'll share your results with us!

Oct. 12th, 2021

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Lynn Marshall, MN

Supportive and responsive customer service. Really well explained up front as far as how it will work. I'm a little over half way through my treatment plan and can really see a difference.

11 months ago

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Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Oct. 12th, 2021

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Tracey Oakmont, PA

I was promised additional “whitener” prior to paying for the package.'once I paid— no one would respond to me. And I reached out a few times via email and text. Jason said “he would take care of it”. He didn't.

11 months ago

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Reply from byte

Hi there, we want to make sure every customer is taken care of. Give us a call at 877-298-3669 and let's help!

Oct. 12th, 2021