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9.3

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Michaela Desroche

My teeth did not shift according to the treatment plan after 7/8 weeks (retainers were fitting over my teeth but not moving them from being crossed). I was sent new impressions and sent them back about a month ago but have not heard back about a new phone pan or impressions. At this point, I've continued wearing the last retainers that fit (#7) for 5 weeks, 4 weeks longer than my plan was supposed to be. At first I was very excited about my plan, the projected results, and the value. I talked it up to my sister who had her permanent retainer removed so she could start her plan with byte. At this point, I regret telling her about it and just hope she has a better experience than I am having.

3 years ago

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Reply from byte

Hi Michaela! We would love to look into this further for you and to get you back on track. Please note that once the impressions are sent back to us, it takes a little over 4 weeks to receive your next steps for aligners, so you may be on track and not even know it! Send us an email- we're happy to update you promptly!

Oct. 20th, 2020

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Nicole

The byte experience has been very smooth and the products are very easy to use. I feel like I've already seen some results in a couple of weeks and I'm very excited to see the end results.

3 years ago

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Lada

Great customer service, quickly straightens your teeth with mostly minimal pain after the first week or so. Aligners are easy to take on and off, and the hyperbyte is easy to use.

3 years ago

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Mike

They haven't resolved a mistake they made when they assigned a provider that didn't accept my dental insurance, United Concordia. They confirmed that I had coverage before I ordered my aligners and didn't make sure my provider accepted United Concordia. I have been waiting 2+ weeks to get an answer about moving my treatment to a provider who accepts United Concordia dental insurance.

3 years ago

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Juan

I've never had a seamless experience as I did with Byte, I was about to go for a much more expensive option which wouldn't even come close in terms of time, cost and results. I am so happy I did a little more research!!

3 years ago

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AN

Great customer service. They sent the impression set very fast. The time to receive your aligners is stated at 2-4 weeks but I received mine in less than two. So far, I am happy with my progress in using the Byte aligners

3 years ago

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Talisa RIchardson

At the moment I am still not in possession of my retainers. They were sent to the wrong address and I receive a Message after I informed Byte of this. "DO YOU KNOW WHO LIVES AT THIS LOCATION". I was like really and did not respond.

3 years ago

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Gloria Burgdorf

I had a quick treatment plan of only thirteen weeks! My teeth have never been brighter or straighter. My only issue was that ever time I tried to call Byte the phones were always busy and they rarely called back.

3 years ago

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Steve

Customer service is a delight to work with. I love that the treatment is a one time payment and there’s no markups. It was amazingly easy to do from home too. Very grateful!

3 years ago

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Tamee Gompf

My first set of slingers worked great but I didn’t have the results I was looking for and they re-did my molds and sent me more alighners without any problems . Awsome customer service

3 years ago

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Janet

Great assistance. Excellent quality. Was reluctant to do this on my own without dentist Visits, etc. But care and service was remarkably good and never felt I had missed out not having a dentist. Price was $6000 vs $2000

3 years ago

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George Dibble

I reached out to them 1 week prior to my final fitting expressing my concern about tooth movement and how I was unhappy with the way my bottom row was forming. Essentially, I went to them because one tooth had been pushed to the rear over time. While I understand my teeth may not end up perfect, what ended up happening was the complete opposite. The problematic tooth began to move forward, and instead, the aligner did not compensate for the tooth moving forward in the correction and instead simply moved a completely separate tooth forward. So now I have the opposite problem. I reached out, expressed my concerns. After sending a photo, the "orthodontist" deemed the issue okay because the teeth were still moving. Well I am well over a month past wearing my final aligners and my frustration remains along with a big bill for crooked teeth. You're asking for a review, well my "final" set of lower aligners that were sent, were molded so poorly that I had to take a dremel to correct the mold. Simply closing my mouth with my lower aligners in rubbed my lower inside lip red. They do provide you with a "nail file" to correct "sharp edges". That file rendered useless after 20 minutes of constant filing on these aligners. I'm paying over 2K for these, I should not have to manually shape them for comfort!

3 years ago

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Sherri-Lee Johnston

The Byte team was very quick to respond to my inquiries and provided the information I needed to make a decision. Additionally, their products shipping out quick and arrived faster than expected.

3 years ago

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Hazel

Great product and even better customer service! They keep in contact even after you have the product to make sure everything is going well. They obviously care about their product and how it is working with customers.

3 years ago

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Angie Hodo Sun Prairie, WI

They promptly answered any questions I had. I felt respected as a customer. My teeth have been pushing on each other for years, which caused daily headaches. Those headaches disappeared within 2 days of wearing my braces.

4 years ago

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Reply from byte

That's amazing to hear! Our care team does our best to provide you with the best care possible, from the day you purchase your impression kit, to your final retainers. We're happy you're happy, Angie :)

Apr. 6th, 2020

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Marianne Fox

They are there with you all the way, 100% If you have any issues during your treatment program, they are there to take care of the situation and keep you on track until the end.

4 years ago

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Reply from byte

We're happy to hear you've had a great experience! We can't wait to keep it going. Thank you for your review!

Apr. 1st, 2020

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Jamie

I would say initially the process was quick! Then recently I tried to order my remaining aligners and they held on the the order for 3 weeks and then COVID19 hit, if they would have ordered them when I asked there wouldn't have been the lag in treatment! Little upsetting

4 years ago

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Reply from byte

Hi Jamie, thank you for your feedback! We're always here to help. We typically will send out the first 15 sets of aligners to ensure everything is progressing well before shipping out your remaining aligners. We always aim to provide you with the best care possible, and we can understand your frustration during this time. We'd love more feedback, if you would reach out to our care team!

Apr. 1st, 2020

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Paula Horsley Lincoln, CA

Customer Review Video

4 years ago Edited January 10, 2024

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Reply from byte

We do what we can to ensure you have a smooth and easy experience from start to finish. Thank you for your recommendation!

Mar. 21st, 2020

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Robert Stevens Wahiawa, HI

I think that they are great, I love their guarantee and they can cut your time with aligners in half compared to other brands. Once you get towards the end retainers are free, but If you need any fine tuning it takes quite awhile to receive anything. Normally like a month from your order

4 years ago

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Reply from byte

Isn't the Hyperbyte great? We truly appreciate your feedback, and we can look into this further, as we are always trying to better our current care for each and every patient. Thank you for your review!

Mar. 12th, 2020

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Kim Weise

Convenience of fixing my smile at home and while I sleep.

2 months ago Edited April 2, 2024

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Katherine Rivera

Effortless and effective. I got me smile back!!

2 months ago

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Samya Malik Chino Hills, CA

Smooth experience! Any questions are answered immediately!

2 months ago

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andrea alvarez Winter Springs, FL

easy to use, easy to clean and to remove!

2 months ago

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Janice CA

My teeth did get much straighter, I would recommend it to others

3 months ago

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Summer San Clemente, CA

I love the progress it’s made in my teeth, with no pain or discomfort.

3 months ago

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Brandy Bartlett

Love how easy their whole process is! My aligners are perfect

3 months ago

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Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Feb. 1st, 2024

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Taylor McPhee Las Vegas, NV

I like how it’s all prepared for you and it saves a trip to the dentist.

3 months ago

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Reply from byte

Taylor! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Katelyn Boone Houston, TX

I liked it, never really had no issues, for the most part they was comfortable.

3 months ago

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Reply from byte

Hello Katelyn, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Christina Renee Smyrna, DE

10/10 customer service. Usually respond within 24 hours. 9/10 app. Initially had issues with checkins but that got resolved 10/10 product. Cheaper than braces and other aligners. No dentist required as they have one within the company and reviews the pictures. Aligners will hurt the first day each week but that’s normal. Swap them out every week. It’s recommended to use hyperbyte to shorten treatment and help with sensitivity. The whitening/cleaning solution that comes with it also works amazingly with no sensitivity. The only issue is you begin to run out of it within 2 months. Overall, 10/10 rating from me

1 year ago

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Reply from byte

Hi Christina, thank you so much for taking the time to leave us this awesome review. We are so happy for you!

Sep. 9th, 2022

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Tempestt Carreon Bellingham, WA

I have been loving Byte!! I am a little halfway through the night aligner treatment and am always so surprised at how seamlessly the process is going and how helpful their staff has been. My favorite part of the experience is the packaging and instruction materials. It made going into the treatment really fun and I’m always excited to open my next pack of aligners! The only thing that was a little tricky was understanding my insurance and FSA information, but it is really great that they offer insurance and FSA payment and their insurance team was really helpful in understanding the process. Overall I’m really happy about how the treatment was going! I noticed right away my teeth shifting and already I feel more comfortable smiling and no longer have a “bad side” in photos!

2 years ago

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Reply from byte

WOW, this just made our day! At Byte, our team truly cares about getting all our customers the smile of their dreams. We know the at-home process can be a little daunting and we want everyone to know that we are here to guide and support them every step of the way. If you ever have any questions, concerns, or just want to brag about how amazing your new smile is looking our team is here. Give us a call at 877-298-3669 and a Byte team member will assist :)

Jan. 18th, 2022

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Bryan Jansen Menomonee Falls, WI

I’m 10 weeks into my 14 week Byte at Night treatment—and I’m very impressed! My teeth are much straighter already—and so much easier to floss (beautiful and practical!). From unboxing to “installing”, the process has been quite easy and relatively painless! The worst part for me was the first week or so of removing the aligners—it was slightly painful and time-consuming—but after a little practice, I’m a pro! My dentist was not super excited to hear that I was trying a service she had never heard of—but I cannot wait to show her the work when complete. I’m not quite done yet—but for me, Byte is Best!

2 years ago

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Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Sep. 22nd, 2021

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Clarissa Norton Sheboygan, WI

I have had nothing but a great experience working with Byte! I always wanted to fix my teeth as my smile always bothered me, but I didn’t want to pay an arm and a leg to do it. Byte offers reasonable pricing and the convenience of sending everything right to your front door. Their customer service has always been very helpful for me. At the end of my first treatment I wasn’t 100% happy with how the teeth shifted (I had a couple stubborn teeth) so they sent me refinements for free! They truly do want you to love your smile and I can tell you my teeth are a night and day difference now!! Not to mention their BrightByte cleaner and teeth whitener in one has made my smile shine even that much more!! Thank you Byte team for giving me that extra confidence boost with my smile!😁😁

2 years ago

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Reply from byte

This is INCREDIBLE! We are thrilled for you and your new, brighter smile! Thank you for taking the time to leave such an awesome review:)

Aug. 17th, 2021

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Georgia Tidwell Tuscaloosa, AL

I am six weeks into my Byte treatment and I am LOVING the progress! I’ve been wanting to try invisible aligners for years, but wasn’t sure. I am so glad I decided to use Byte! The customer service has been excellent! All questions are answered in a very timely manner. There are people at Byte to walk you through every step of the treatment plan, from ordering the impression kit to using the aligners. My teeth have already moved so much and I’m only halfway through my plan. The Byte pay is very easy and I am super pleased! I’ve already recommended Byte to all my friends! I cannot wait to see my new smile in a few short weeks!!

2 years ago

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Reply from byte

Hi Georgia! Our team is here for you every step of the way. We know that going through a smile transformation journey is a big deal and we want to make sure you feel comfortable throughout the entire experience. We are so glad to hear our customer care team has been able to help you out and provide you with such a positive experience. We are also so happy that you are loving the results you're seeing. Thanks so much for the review!

Aug. 11th, 2021

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Amber Rolf Dickinson, ND

Byte is by far my favorite company there is. From day one I have been having a surprisingly great experience with their products and their team. The Byte Advisor (Jason) I was given before I purchased was so amazing and personable. And the customer care rep I just got off the phone with was even better! About 5 years ago I tried this process with a competitor (cough cough SDC ) and it was a complete 180. Anytime I’d reach out with concerns or be waiting for my next aligners (they shipped only a few at a time back then ) it was a total nightmare. Not to mention I didn’t see my teeth making any progress. I chalked it up to being because you notice change on yourself last, but now having Byte I know that SDC just wasn’t working for me. With in the first few aligners I knew it was working, not only were they noticeably much thicker and better quality I could feel and see my teeth changing. Now being about half way through I’m excited to smile because I know soon I’ll have the smile of me dreams. Every step of their process is throughly well thought out and their support team is the most kind customer service I’ve work with ever, including the BytePay department. ( I have worked customer service my whole life and even in a call department it’s a tough job to keep that kindness ) I have 4 people already really close to using my referral code and starting their journey. I will forever tell everyone I meet to take this leap!

2 years ago

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Reply from byte

This is incredible Amber! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 28th, 2021

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DerickSmile Norfolk, VA

Well i havnt experienced the treatment yet, but the application, sign up, explanation of benefits and treatment, after the impressions came in under a week which was surprising i did them with in the hour i got them, took pictures of my teeth, mouth and smile finished the health evaluation and my profile. Less them a week later i get a call form a very nice representative i which was convinced to take the night treatment over the day in which i was going to choose, i am happy with the whole process and can’t wait for my aligners to come. I have lived shamefully with a snaggle tooth my whole life(age 40) im looking forward to being able to smile and have a confidence i never had before in-fact im ecstatic i cant explain this feeling of excitement! Thank you Byte for making it affordable, easy, and showing a light at the end of a dark tunnel. If your ever in Boston i owe you a night out on the town you know my number hmu!

2 years ago

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Reply from byte

This is incredible, Derick! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 28th, 2021

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alyssa moore Memphis, TN

The customer service is top notch. I’m only five weeks into a 29 week treatment (I’m doing the overnight aligners), but I’m already noticing a difference. It’s so exciting to change into the next week’s aligners- one week closer to my dream smile! They show you a 3D model of how your teeth will shift each week. I look at it basically everyday because it’s so exciting. Their aligner cleaner is also a teeth whitener, and it works really well. I’ve already gained a ton of confidence just after a month. My teeth are super crooked, but the aligners don’t really hurt- they’re just a little uncomfortable for the first couple of nights, but then it’s not so bad for the rest of the week- which is cool because that means your teeth are moving! I really didn’t think it’d be so painless and easy, so the ease of putting them in and taking them out was a big surprise for me. They include a filer in case the aligners don’t feel right, but I haven’t had to use it. So far I’ve had no problems at all. So excited and love this company!!!

2 years ago

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Reply from byte

We are happy to hear that you are enjoying your 3D view of your new smile! Our team is here for you throughout your whole journey, so don't hesitate to reach out with any questions!

Jul. 20th, 2021

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Brie M Chicago, IL

The process of taking the impression was really easy and the directions that come with the kit are very simple and easy to follow. There's also helpful videos on their website that give an example of how to take the impressions. Communication with representatives was super friendly and helpful at first; after your impressions are taken you get moved to a different team of people and responses aren't as quick but they do get back to you in a timely manner. Took a couple weeks for my first set of aligners to arrive - it took about the estimated time they give. There's also a good tracking system so you can see where your order is in the process of being made. Unfortunately, my first set of aligners didn't fit!! I reached out to the team and they got back to me in about 4 business days. They had me send in pictures of the problems i had with my aligners, and then sent me another impression kit. It arrived in a few days and I sent out the new impressions. The second kit took about the same amount of time as the first to be processed, printed, and shipped. And this time....my aligners fit PERFECTLY! I'm on week 5 and I'm actually seeing a change in my teeth. I had a sizeable gap in between my top front teeth and my lower teeth are crooked. I'm already seeing them straighten out. The first 4-5 days my teeth would be a little sore when I took the aligners off and I couldn't eat tough foods. After the first week, I stopped having that problem. Occasionally, my teeth will be a little sensitive for a day after starting the next week's aligner, but that's bound to happen with any kind of braces/aligners. Overall, I've had a very good experience so far with my aligners and I'm excited to see my final smile!

2 years ago

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Reply from byte

Thank you for this great review, Brie. Our team works hard to make sure you are getting a smile you love! We're sorry to hear about the fit issues you experience at the beginning. We are glad to hear that our team was able to get you taken care of. If you ever have any questions, please let us know. We are standing by for support. We are happy to have you in the Byte Family, and we can't wait to see your new smile!

Jul. 15th, 2021

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Jess E. Merced, CA

I am 4 weeks into my 9-week Byte treatment. It's super interesting because Byte not only is getting me the smile I want, but I even feel like I've developed better oral hygiene habits (flossing twice a day instead of once) and have even developed better eating habits because of Byte. Let me start from the beginning: From the beginning: I ordered the impression kit and had a little trouble with that because apparently, my teeth take up more room than the average person. However, they quickly sent me a larger size of impression trays and we were good to go! I got my aligners within 3 weeks and was amazed at how just by putting the aligners on, they immediately closed my gap! That was cool. The pain however on the first 3 days was not cool. It honestly was so painful and uncomfortable, I wasn't sure I would make it through the process. However, after the first 3 days, I haven't felt ANY pain since, even when putting a new set of aligners on for the first time. I feel pressure when putting on a new set of aligners for the first time, but no pain. The HyperByte is super easy to use 5-minutes a day. I usually use it 15 minutes a day just because I know it helps settle your aligners and so I use it for 5 minutes every time I put my aligners back in after eating. However you only need to use it for 5 minutes a day for the daytime aligners, which is what I purchased. I don't go out to eat much so haven't found it a nuisance in that way. I definitely realize I snack a lot and so I did have to adjust my eating habits, which has been an inconvenience, but not that bothersome. I do realize I drink more water now, which is a plus, since it's the only thing I can consume while using Byte and I don't snack just because I'm bored so Byte also helped me in that surprising way. My teeth look exactly as they said it would look 4 weeks in which is great! I already feel a difference. My two front teeth don't stick out so much anymore. The only 2 Cons I would say is that I do think that the treatment plan should come with more than one bottle of the BrightByte. That was a surprise to me that I had to purchase more. I also know not all insurance accepts Byte. However, both of those factors are not enough for me to take away a star. I really do think this is a 5-star service! The aligner trays don't bother me at all. I only had to to file 1 tray (out of 4 so far) because it was jabbing at my cheek), but the kit comes with a filer for this reason and it was an easy fix! I can see myself getting closer and closer to smile, all while no one even realizes I'm wearing invisible aligners! I talked to someone with no mask on for 3 hours and they were surprised when I mentioned I was wearing my Byte aligners at that moment! Cost: I think it's worth it. It's much less costly than other invisible liners, even without insurance coverage. I do think it's worth the investment. 5 stars for Byte!

2 years ago

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Reply from byte

Hi Jess, thank you for this amazing review! You are doing everything right! We are glad to hear that your oral hygiene habits have improved, as that is such an important part of your smile transformation. We appreciate the time you took for this review, and we are so happy that we have been able to provide a 5-star experience. We are so happy to have you in the Byte Family, and we are excited to see your final results😍

Jul. 15th, 2021

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Melissa Sullivan

Easy to use and can wear them to suit your own pace

2 years ago Edited January 10, 2024

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Reply from byte

Hey Melissa! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. If you have any more questions we are always available via email at [email protected], for a phone call at 877-298-3669, or via Facebook DM. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!

Jul. 8th, 2021

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JJ Jenkins Orlando, FL

Customer Review Video

2 years ago Edited June 1, 2022

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Reply from byte

Hi JJ! Thank you for sharing this feedback and awesome review with our team. We are committed to getting you a smile you are 100% happy with and you're covered by our satisfaction guarantee. If you have any further questions or concerns, let us know, we got you!

Jul. 8th, 2021

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Alyssa Presnell Tucson, AZ

I settled with my overcrowded teeth for years and finally decided to make a change. I wasn’t sure if I’d be eligible, but Byte offered free impressions if I wasn’t approved, so I gave it a shot! Completely worth the investment. My confidence has skyrocketed with my new smile and I would 110% recommend partnering with Byte. Shipping was within the quoted time frame although it felt longer because i was so eager to start! After just a few weeks, the Bright Byte worked like magic—my teeth were several shades whiter. Definitely recommend purchasing extra bottles of this. I always felt as though the team cared about my progress and when they noticed a slight gap between my aligners and teeth, they proactively reached out to address the issue. They sent me a new batch of aligners to re-adjust the movement and the progress has been so smooth. There have only been two weeks in the process where I felt severe pain upon switching my aligners—over-the-counter pain reliever worked just fine to relieve it. The Hyper Byte helped soothe pain as well and helped to settle the aligners tighter on your teeth. I’m so thrilled to see the final results, which is only a couple months away!

2 years ago

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Reply from byte

Wow Alyssa- thank you so much for sharing this awesome and thoughtful review with us. We are so happy to hear that you have been supported from the very beginning. Our team here is for you every step of the way and wants you to feel supported no matter what questions or concerns you may have, we got you! Please send over some progress photos, we want to see your awesome new smile. Happy to have you in our Byte fam :)

Jul. 6th, 2021

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Dorian Stern Jersey City, NJ

I’m just amazed by Byte’s technology. I think what gives them a step above the rest is the hyperbyte, a device that accelerates the aligning process simply by vibrating your teeth for 5 minutes a day. Having to wear braces/aligners for a long time was my biggest turn off, so when I found out about hyperbyte, I was all in because you get results quicker. On top of that, they make the process super convenient by giving you the choice of daytime aligners or nighttime aligners. And with nighttime aligners, I only have to wear them when I’m asleep, for 10+ hours. Byte is all about convenience.

2 years ago

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Reply from byte

Hi Dorian, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Jun. 14th, 2021

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Paige Koch San Francisco, CA

A wonderful company! This has been on my mind for years and the masking made it the perfect time. One can expect a seamless and stress free experience after the initial "Am I really doing this?" From the beginning this company and its staff have made an impression. Each person I have spoken or worked with has had a very calm and personable manner. I am in week 8 with noticeable improvements already. From doing the impression kit to receiving the video showing "projected weekly results" and then opening the kit which includes the weekly retainers, brightening foam, and their "HyberByte" magic. Everything about the program, website, your account page, the program, and the packaging says "Let's keep it simple, let's help you, and let's get the job done." My compliments to the Byte team!

2 years ago

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Reply from byte

Wow, Paige! This is amazing. Thank you so much for taking the time to share thoughtful and in-depth review with our team- it sure made an impression on us :) We are so glad to hear that your Byte experience has made such a positive impression on you. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out 😊 Happy to have you in our Byte fam!

Jun. 15th, 2021

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DJ Beanz Los Angeles, CA

So far I am absolutely loving this! Not only is everything done virtually (so no office visits), but before I committed to the treatment, they sent me a digital image of what the progress would look like! To my shock, the process is super short and convenient! I’m so excited to see the end result. Oh....and the Hyper Byte really helps with discomfort, which is minimal. And the aligners can’t be seen at all (i’m doing the all day treatment) and I had absolutely no issues with my speech from the very beginning! An added bonus is that the treatment includes retainers and a perfect smile for life!

3 years ago

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Reply from byte

Hi, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

May. 24th, 2021

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Adeline Harvey Jackson, MI

I'd also like to take this opportunity to thank your company for giving my husband and I an evening to remember. My husband is very self conscious about his teeth. So, I decided to do this so that we could do it together and he wouldn't feel so badly. The night we did our impressions was hilarious! My husband thought that he got the first mold stuck to his teeth. He was having a very difficult time removing the tray and I had my tray in as well so I couldn't tell him what to do to get it out. I was laughing hysterically just envisioning us going to the hospital to get that removed from his mouth. Then he was worried that a cap of his would come out with the mold and I was imagining that and cracking up as well. Then my husband being the intelligent man that he is, decided it would be a good idea to pet our cat with his rubber gloves on. I'm like "yeah, have fun rolling that molding putty together now, dude." Lmao it was amazing. Awesome customer service. Extremely helpful, friendly, professional and personable.

3 years ago

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Reply from byte

Hi Adeline- thank you so much for taking the time to share this hilarious and fun story about your impression kit experience with our team. It makes us so happy to hear that we were a part of such a fun and memorable night for both you and your husband. We are so happy to hear that our team has been able to support you and hopefully let the fun continue! :) We cannot wait to see both you and your husband's new and transformed smiles. Welcome to our Byte fam!

May. 24th, 2021

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Ana Majusevic Phoenix, AZ

I've always been very self-conscious about the crowding in my lower teeth and thus have explored braces and Invisalign as options for years but found that Invisalign was way too expensive and I hated the thought of having braces for a year or more. When I came across Byte, I kind of thought it was too good to be true...so I did lots of research, read tons of positive reviews and found that it was one of the most affordable options and I decided to go for it! I opted for the night version because I knew it would be a lot easier to keep up with. The impression kit took some getting used to but was actually pretty easy to do - my recommendation is to practice without the putty in first to make sure you can bite down comfortable. I had 15 weeks worth of aligners and by around week 6 or 7, I started to see a significant difference in my lower teeth. When I got to week 15, I noticed they weren't fully straight yet so I reached out to their customer service team who responded very quickly, provided some pictures of my lower teeth and they had to send me another impression kit (free of charge) and I have about another 10 aligners left (also free of charge) which I'm honestly not mad about at all because I'm confident I'll have the perfect smile after that! The vibrating device they provide is HEAVEN SENT on the days you change to a new week of aligners. I'll sometimes wear it for 20-30 minutes right before bed just for relief and can sleep the rest of the night with no discomfort. I really like the bottle of whitening solution they provide which doubles as cleaner for your aligners and I've seen a difference in how white my teeth are over the first 2-3 months of using it. Overall, I'm incredibly impressed with this company and my results so far and have recommended it to many friends.

3 years ago

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Reply from byte

This is INCREDIBLE! We are so happy you chose Byte to get you to your dream smile. We can't wait to get you to that final step - it'll be here before you know it ;). We are here for you every step of the way, so don't hesitate to reach out. Thank you so much for taking the time to leave such an awesome review!

May. 20th, 2021

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David Anthony Johnson CA

I want to say that I am very happy that I chose Byte over Smiles Direct. They (Byte) have great customer service. When I had any kind of issue, they were on top of it. They were professional, helpful, and knowledgeable about the product. They sought to make sure I was happy. As for my teeth, I amazingly see the aligners working! My teeth were so crooked, I never thought a product like this could move them. I feel my teeth moving. When I take the aligners out, my teeth have shifted, I can feel the product working. So far, I have enjoyed the journey and I am so looking forward to the destination! I endorse Byte and will refer this product to my friends and family. David

3 years ago

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Reply from byte

David, thank you for taking the time to review your experience with Byte! We are so happy you chose us for your smile journey. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! We are excited to be on this journey with you and can't wait to see your final results.  

May. 7th, 2021

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Rebecca DuPree Charleston, SC

I am 15 weeks into my 26 week treatment and I am seriously SO happy. The progress has been amazing and I feel so confident about my smile. My teeth feel cleaner and healthier than ever too! (I’ve been lying way more attention to proper dental hygiene thanks to the aligners!) I opted for the daytime ones and I think they’ve been great- super clear, thinner than other brands I’ve seen, and really discreet. The customer service team has been super responsive and helpful too. I highly recommend going with Byte if you are looking at different clear aligner options. They’ve made it really simple and the results are so worth it.

3 years ago

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Reply from byte

WOOHOO, you're almost there! You'll be showing off that new smile in no time :) We are so thrilled to hear that you are loving your Byte journey and seeing the differences it has made! Our team is here to support you at each step in your experience, from the day you order your impression kit to when you receive your retainers. Anytime you have a question, concern, or just want to show off your smile transformation we got you covered!

Apr. 22nd, 2021

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Nicole D. Winston-Salem, NC

So far loving Byte! Prior to purchase, I did a bunch of research into the different invisible aligner options available & originally thought I was going to use Smile Direct Club (because I've used their teeth whitening before). I'm glad I didn't pull the trigger right away because I then came across Byte! It seemed like a no-brainer decision after reading up on both brands. I'm now a few weeks into my treatment plan & it's been such a seamless process. Instructions for the impression kit were super clear & easy to follow - I had no issues at all. Really loved that it was an HSA-eligible purchase & that everything is done at home! Best part is that people can't even tell I have my aligners in!! And they're comfortable to wear. I feel like the Hyper-Byte device truly helps & the BrightByte is AWESOME. I've already been recommending Byte to my family & friends. Can't wait to see my smile at the end of my treatment plan!! (I do want to disclose that my teeth weren't bad to begin with - they just needed some slight straightening due to not wearing my retainer as I should have after getting my braces off years ago!)

3 years ago

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Reply from byte

WOW, Nicole! Thank you so much for sharing such a thoughtful review of your experience. We are so happy to hear you chose Byte and that you have had such an incredible experience. We appreciate you telling your friends and family about us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions. So happy to have you in our Byte fam! :)

Mar. 23rd, 2021

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Shea S Corvallis, OR

After having my aligners for just two weeks, I couldn't stop thinking that I wish I had done this years ago. One of the primary reasons I went with Byte is because of the customer service; while I was considering multiple companies, Byte not only has the best options for night-time aligners (no taking them in and out while you eat and wearing them all day), but the HyperByte system and willingness of my representative Jackson to work with me in terms of customizing my treatment plan and being happy and able to answer all of my questions was honestly what made the difference for me. Five weeks in and I couldn't be happier! Seriously, don't wait!

3 years ago

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Reply from byte

Yay Shea! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out 😊 Happy to have you in our Byte fam, thanks for the awesome review!

Mar. 23rd, 2021