Name: byte
Rating: 4.5

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Samantha

Traverse City, MI

The product is awesome - can see and feel (ouch) a difference in my teeth. Impression kit and aligners are well packaged and easy to use. Customer service has been very poor. My aligners were estimated to take maybe 6 weeks to make and took over 3 months. No one could answer my questions and my Byte "advisor" was unprofessional, unhelpful, and not prompt in response time. Their customer service phone line was no better. My advice to the company is to put less money in advertising, and more into customer service and training employees. If not for this issue, I'd recommend to all my friends.

1 year ago

Reply from byte

Hi Samantha- thank you for taking the time to share this valuable feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. We provide the ability to connect via email, phone, and even Facebook DM to give every customer the ability to chat with our team in the method that is most convenient for them, if you have any outstanding concerns please connect with us there, our team is ready and willing to help :)

1 year ago

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Chelsi

Columbus, OH

The system is easy to use, visually appealing, and overall I am having a positive experience. I do wish that Byte stayed in contact with patients throughout instead of just sending you off with a big 'good luck' once they get your money.

1 year ago

Reply from byte

Hi Chelsi! Each customer should be receiving check-in emails about every 2 weeks. These emails may, at times, get stuck in a junk or spam folder. Send us an email at [email protected] and we'd be happy to help!

1 year ago

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Eunbit Park

Annandale, VA

I am on my first week, and this is not first time trying clear aligners. Byte is thinner than the other one I tried years ago, but it has great fitting and the material seems durable. The customer service is great as well.

1 year ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

1 year ago

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Hailey Hollers

Corona, CA

Ordering byte was very easy to order and the instructions were easy. I appreciate the ways to be able to afford byte and review my treatment options. I am on week 2 and can already see the difference.

1 year ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

1 year ago

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Morgan Cornwall

Boise, ID

The Byte process has been so easy! It's cheaper than braces, faster than braces, and I don't have to wear the aligners all day and deal with taking them out to eat. I just wear them at night and use the Hyperbyte for 10 min. I love not having to go in to the orthodontist, ain't nobody got time for that!

1 year ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

1 year ago

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Venus Windmiller

Glen Burnie, MD

So far things are going well. I was turned off though by an email suggesting that I recommend the company on three different social media platforms to get a free tshirt or bottle of brightbyte. I hadn't even gotten my aligners yet and that just feels sketchy to me. If it wasn't for that interaction I would have given five stars. It just feels deceptive.

1 year ago

Reply from byte

Hi Venus, we are sorry if that email came across that way. Feedback is so important to us, so we may offer our customers a free item in exchange for leaving their honest feedback on review sites, whether positive or negative. We appreciate your feedback and we hope we can leave you with a 5-star experience!

1 year ago

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Justine Cuellar

Haverhill, MA

Great but I did have to spend an additional 75 dollar for the cleaning solution and after paying for the insurance and all that money for the liners I do feel it should be sent with enough for the whole treatment. Other than that we love them and they are working great.

1 year ago

Reply from byte

Thank you for providing this feedback, Justine. We can understand your frustrations. While we do provide a free bottle with every treatment, we know that it may not always be enough for your full treatment. We do always have special promotions for BrightByte. Next time you reach out, make sure to ask your Customer Care specialist what promotions may be available for you. We are excited to be on this journey with you, and we can't wait to see those results!

1 year ago

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Michael Hampson

Denver, CO

The entire process has been very smooth and those involved in my treatment have been extremely helpful every step of the way. The products work well for me and I can't wait to see the end result!

1 year ago

Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back. Can't wait to see your smile transformation :)

1 year ago

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Shelby Jeffers

Fredericksburg, VA

The process was pretty streamlined and simple. Everyone who's been involved so far has been very friendly and ready to answer my questions. Also, everyone has responded quickly and appropriately.

1 year ago

Reply from byte

Thanks so much for the awesome review! Our team does what they can to make this process as easy and simple to follow as possible. We want all of our customers to feel comfortable every step of the way and we are so pleased to hear our team has been able to do this for you. Happy to have you in the Byte family :)

1 year ago

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Rachel Young

Chicago, IL

When I was in the process of deciding whether I wanted to get byte, you guys wouldn't leave me alone. Once I decided to get byte, it felt like you guys fell off the face of the earth, and the personal contact was gone. I needed answers in the very beginning to make sure I was doing everything correctly, and I didn't get a response to my emails for several days.

1 year ago

Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

1 year ago

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Amy Dickey

Valdosta, GA

My experience with Byte has been incredible! Customer service from the beginning was on point! The product is high quality and I've already seen an improvement in my smile. Currently on week 4!

1 year ago

Reply from byte

Amy- Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review :)

1 year ago

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Ashley

Plant City, FL

Contact is kept consistently, thorough and the quality is good. I got a whitening kit free for signing up just to stand behind the fact they take care of their customers. Good stuff!

1 year ago

Reply from byte

Hi Ashley! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

1 year ago

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Lexi

Austin, TX

The only thing I haven't liked about Byte so far is that there has been inconsistency with the aligners with how far they extend into my gums. Some aligners have been very comfortable around my gums and some have extending quite far into my gums causing pretty strong discomfort.

1 year ago

Reply from byte

Hi Lexi- thank you for taking the time to share this feedback with our team. We are glad to hear much of your experience has been great but we want to make that 100%. Please send us a message at [email protected] or give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist and ensure that your concerns about fit of your aligners are addressed.

1 year ago

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Kelly

Galveston, TX

I had braces as a young teen and it was horribly painful and restrictive. Using byte overnight allows me to get results while letting me eat and drink what I'd like throughout the day. It's already working for me

1 year ago

Reply from byte

Yes Kelly! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

1 year ago

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Sandy

Isanti, MN

I've been very pleased with the ease of the entire process thus far. I'm amazed at how quickly I received my Alligners and how easy it was to start using them and whitening my teeth also.

1 year ago

Reply from byte

Hey Sandy! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at [email protected]

1 year ago

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Valerie Goins

La Vergne, TN

From the 1st inquiry to the use of the aligners Byte has been outstanding. The Byte IG page makes sure to respond to people and that's equally as impressive. I've already given the information on pricing to 2 people.

1 year ago

Reply from byte

We are so happy you feel supported by our entire team Valerie! :) We cannot wait to see your final results. Be sure to share some progress photos with us, we cannot wait! Thanks for the awesome review.

1 year ago

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Mandy

Rockville, MD

My teeth are straightening out nicely. I can see the results and they look great. I'm not quite finished with the treatment, but at the current rate of improvement I'm confident they'll be perfect.

1 year ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

1 year ago

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Emma Burkle

Crystal Lake, IL

Easy and beneficial in many ways! With Byte, my teeth have transformed into my dream smile without all of the appointments at the dentist. I've even lost weight, and have become way more confident!

1 year ago

Reply from byte

This is amazing! We are so happy for you and your new, confident smile!

1 year ago

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Julie

Hamburg, NY

Targeted customer service at the start, then they back off and let you go through the process without intense bothering. The design of all packaging and wording is clear and well executed.

1 year ago

Reply from byte

Hi there, Thank you for taking the time to provide us with a review of your experience. We can't wait to see what those results do for you!

1 year ago

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Evelyn Ross

Auburndale, FL

They are easy to use and even in the first few weeks you can tell they are working. Not to mention the wonderful staff assistance you get for any questions or help that you need

1 year ago

Reply from byte

Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you :)

1 year ago

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Franco

Elora, TN

Have been using the Byte system for a month now and I could not be happier. I am seeing my teeth straighten while at the same time getting whiter. So much better than braces!!!

1 year ago

Reply from byte

We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!

1 year ago

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Annie

Fairfax, VA

Byte has been great. They have made sure to maintain contact throughout the process. They are quick with their customer service. The aligners are doing their job and improving my smile very quickly.

1 year ago

Reply from byte

Woohoo Annie! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help

1 year ago

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Erin

Horse Shoe, NC

Extremely affordable, quick turnaround, the only company that offers nighttime aligners. And the Byte advisors are super helpful and with you every single step of the way. Highly recommend Byte! You won’t be disappointed.

1 year ago

Reply from byte

While we may not be the only brand with nighttime aligners, we're thrilled to have so many place their trust in our team. We take your treatment and journey seriously, and your dream goal is ours, too. Our care team does just that, after all- we CARE. We'll make sure our Byte Advisers hear the wonderful praise. Thank you for your review!

1 year ago

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Trevor

Pottstown, PA

Great customer service from the very beginning. All of the products are nice quality and come in nice packaging. Everything is very simple and easy! Definitely glad I went with Byte for my teeth alignment!

1 year ago

Reply from byte

We are so happy you chose Byte! We do our best to make sure every step is easy and effortless- our clinical team is always here to make sure you're getting the best treatment. Thank you for your review!

1 year ago

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Amy

Santa Fe, NM

Excellent customer service, great guides to their product, but pricing is high and once you sign up, you don't always qualify for the sale discount advertised, and discover an additional $700 cost in hidden fees--not exactly what is advertised.

1 year ago

Reply from byte

Amy- thank you for sharing this valuable feedback with our team. We would be happy to provide a little clarification regarding our processes. During treatment, every customer has our Aligner Guarantee. This provides you with additional treatment free of charge to get you to those projected results. It is important to us to get our customers the smile we promised! However, if instructions are not followed properly, such as throwing away aligners, not using the aligners as instructed, etc., this guarantee may become voided and additional fees may be necessary to continue treatment. Feel free to reach out to us via Facebook DM, [email protected], or give us a call at 877-298-3669 if you have any further questions :)

1 year ago

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Jason

Tacoma, WA

Their sales pressure is like a rug liquidation business. The reviews are front loaded so people only review the emails and salesperson. After your purchase you are dropped, no one follows thru, it took multiple emails to determine they break up your shipment, meaning I paid $1800 for something without an invoice to know what I received. Heck even a used car dealership has an office manager to talk to.

1 year ago

Reply from byte

We are sorry to hear about your experience so far. We understand it can be frustrating if you are not hearing back from anyone. We appreciate your feedback. Our customer care team sends out periodic emails throughout treatment to check in and make sure things are going smoothly. If you are not receiving those check-in emails we want to look into this ASAP. Please send us an email to [email protected] or call our team at 877-298-3669 so we can make sure we get all your concerns addressed.

1 year ago

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Karla

Cudahy, WI

Their communication throughout has been excellent. Their website is very informative and answers all the questions/concerns one may have so you never have feel misinformed or uninformed. The process is very easy.

1 year ago

Reply from byte

YAY!! It makes us so happy to hear that you have been having a smooth Byte journey. From the moment you order your impression kit to the day you get your retainers, we want to make this entire process as stress-free as possible. Thank you so much for writing in :)

1 year ago

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Shayla Golando

Destin, FL

Overall I like the onboarding experience. I deducted a star because the process to proceed after the 15th tray needs improvement. For one, it's not easy to navigate. There is no form, just email. Then many of the messages back and forth were redundant. I was not happy with this part of the experience.

1 year ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

10 months ago

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Rebecca Holt-Gilmore

New York, NY

I have followed the program religiously and have seen mild results since July 2020- I feel that I was promised something that I might never achieve for a lot of money - i would have like to have seen an orthodontist in person to get a face to face evaluation- I‚Äôm not sold yet on the product‚Äî time will tell... a lot more time than I was told and anticipated-

1 year ago

Reply from byte

Hi Rebecca! We'd love to check in to your treatment to ensure you're moving smoothly to get those final results. Send us a message or give us a call to our support at 877-298-3669! We'll get you on track and in touch with our clinical team.

1 year ago

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Jacquelyn Fowler

Hartman, AR

I am currently on my third set of refinement aligners. So the process has had many ‚Äúbumps‚Äù in the road. The aligners are not always a perfect snug fit and communication as well as getting refinement aligners is a lengthy process. I also feel like they do not give you all the information you need at first. For example, when I first got my aligners I felt like they did not fit properly. I reached out to customer service they assured me they were fitting 3 after reviewing my pictures. By the end of the treatment my teeth were still very crooked. It wasn‚Äôt until my second finished treatment and no movement of teeth that I got an email from a dentist that said my aligners should have no visible space or gap between them and my teeth. In other words they needed to fit flush with my teeth. (My original concern!) They proceeded to say that you need to wear your aligners until they do fit flush (contrary to the standard no earlier than 7 days as instructed on their site and info packet). I still fear my bottom teeth will not straighten.. however my top teeth are looking much better. It‚Äôs just things like that have bothered me. Another example, I got my new set of aligners and the bottom ones were missing a huge piece of aligners. I‚Äôm assuming this was hopefully intentional, but there was no note or indication of an explanation. It‚Äôs two days now and I still have not heard back.

1 year ago

Reply from byte

We appreciate any and all feedback comes our way- We're sorry to hear this experience hasn't been as smooth as it should be! We are always looking to improve the experience, and while we understand it's different for everyone, consistency remains key. We are happy to hear you're seeing some improvement, and we'd love to make sure you have as much accurate information as possible to get you to that final step if you'd like to follow up via support. Thank you for your review, and we're looking forward to getting you to your final step!

1 year ago

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Anne Walsh

Annapolis, MD

Great packaging. 3 customer service. They were very receptive to customer experience suggestions I made and indicated they are working to improve. 3 product! My teeth are straight now!!

1 year ago

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Danica Q.

Kapolei, HI

The team is with you every step of the way and their customer service is on point they get back to you so fast and they work very hard to make sure you're happy and that all your questions are answered.

1 year ago

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Vennessa Johnson

Irwin, PA

My aligners didn't fit properly and I didn't know until the very end when I had to send photos because I was unsatisfied. Then I was to get a new set of aligners to correct my problems after doing new molds. Unfortunately, that whole process took way too long and my last aligners ended up breaking from wearing them so long. I received my retainer and that didn't fit at all! I emailed about it, but I was to send all kinds of photos and go through the process again. I'm so disappointed and feel like I wasted my money. Smart on your part to make sure someone is "completely satisfied" before getting their retainers. If your process was a little faster for People that already have aligners and need an adjustment, I wouldn't of been as dissatisfied. Communication throughout the process with regular check ins would've been great too, because maybe the fact my aligners didn't fit properly could've been known earlier in the process.

1 year ago

Reply from byte

Oh no! We're sorry to hear this has been your experience so far, and we want to make sure your experience is turned around. Let's chat more about your feedback. Send us a message to [email protected] and we'll take care of you.

1 year ago

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Summer Fisher

Great price, customer service was superb. They responded back within a day of any questions I had and were nice enough to send a refinement process when my teeth didn't end how I wished they would

1 year ago

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Nick

Best decision I've ever made! Truly works and is so easy and fast! I've been so self conscious about my smile and byte has made it where I can smile without feeling embarrassed.

1 year ago

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Britt

Excellent customer service and I received my aligners much sooner than anticipated. They have a team dedicated to helping file dental insurance claims and a offer a lifetime smile guarantee. I highly recommend Byte!

1 year ago

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Alyssa Tucker

Byte is one of the best companies I've worked with! Their customer service goes above and beyond. Plus, their aligners are life changing! I want everyone and anyone to use Byte!

1 year ago

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Michaela Desroche

My teeth did not shift according to the treatment plan after 7/8 weeks (retainers were fitting over my teeth but not moving them from being crossed). I was sent new impressions and sent them back about a month ago but have not heard back about a new phone pan or impressions. At this point, I've continued wearing the last retainers that fit (#7) for 5 weeks, 4 weeks longer than my plan was supposed to be. At first I was very excited about my plan, the projected results, and the value. I talked it up to my sister who had her permanent retainer removed so she could start her plan with byte. At this point, I regret telling her about it and just hope she has a better experience than I am having.

1 year ago

Reply from byte

Hi Michaela! We would love to look into this further for you and to get you back on track. Please note that once the impressions are sent back to us, it takes a little over 4 weeks to receive your next steps for aligners, so you may be on track and not even know it! Send us an email- we're happy to update you promptly!

1 year ago

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Nicole

The byte experience has been very smooth and the products are very easy to use. I feel like I've already seen some results in a couple of weeks and I'm very excited to see the end results.

1 year ago

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Lada

Great customer service, quickly straightens your teeth with mostly minimal pain after the first week or so. Aligners are easy to take on and off, and the hyperbyte is easy to use.

1 year ago

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Mike

They haven't resolved a mistake they made when they assigned a provider that didn't accept my dental insurance, United Concordia. They confirmed that I had coverage before I ordered my aligners and didn't make sure my provider accepted United Concordia. I have been waiting 2+ weeks to get an answer about moving my treatment to a provider who accepts United Concordia dental insurance.

1 year ago

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Juan

I've never had a seamless experience as I did with Byte, I was about to go for a much more expensive option which wouldn't even come close in terms of time, cost and results. I am so happy I did a little more research!!

1 year ago

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AN

Great customer service. They sent the impression set very fast. The time to receive your aligners is stated at 2-4 weeks but I received mine in less than two. So far, I am happy with my progress in using the Byte aligners

1 year ago

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Talisa RIchardson

At the moment I am still not in possession of my retainers. They were sent to the wrong address and I receive a Message after I informed Byte of this. "DO YOU KNOW WHO LIVES AT THIS LOCATION". I was like really and did not respond.

1 year ago

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Gloria Burgdorf

I had a quick treatment plan of only thirteen weeks! My teeth have never been brighter or straighter. My only issue was that ever time I tried to call Byte the phones were always busy and they rarely called back.

1 year ago

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Steve

Customer service is a delight to work with. I love that the treatment is a one time payment and thereâ€™s no markups. It was amazingly easy to do from home too. Very grateful!

1 year ago

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Tamee Gompf

My first set of slingers worked great but I didnâ€™t have the results I was looking for and they re-did my molds and sent me more alighners without any problems . Awsome customer service

1 year ago

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Janet

Great assistance. Excellent quality. Was reluctant to do this on my own without dentist Visits, etc. But care and service was remarkably good and never felt I had missed out not having a dentist. Price was $6000 vs $2000

1 year ago

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George Dibble

I reached out to them 1 week prior to my final fitting expressing my concern about tooth movement and how I was unhappy with the way my bottom row was forming. Essentially, I went to them because one tooth had been pushed to the rear over time. While I understand my teeth may not end up perfect, what ended up happening was the complete opposite. The problematic tooth began to move forward, and instead, the aligner did not compensate for the tooth moving forward in the correction and instead simply moved a completely separate tooth forward. So now I have the opposite problem. I reached out, expressed my concerns. After sending a photo, the "orthodontist" deemed the issue okay because the teeth were still moving. Well I am well over a month past wearing my final aligners and my frustration remains along with a big bill for crooked teeth. You're asking for a review, well my "final" set of lower aligners that were sent, were molded so poorly that I had to take a dremel to correct the mold. Simply closing my mouth with my lower aligners in rubbed my lower inside lip red. They do provide you with a "nail file" to correct "sharp edges". That file rendered useless after 20 minutes of constant filing on these aligners. I'm paying over 2K for these, I should not have to manually shape them for comfort!

1 year ago

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Sherri-Lee Johnston

The Byte team was very quick to respond to my inquiries and provided the information I needed to make a decision. Additionally, their products shipping out quick and arrived faster than expected.

1 year ago