Name: byte
Rating: 4.5

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Verified Customer

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Patricia Avilez College Station, TX

Very satisfied with the results I'm seeing

5 years ago

Reply from byte

How exciting! Can't wait to get you to that final result!

Mar. 11th, 2020

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Verified Customer

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C.Vargas

It really works, and customer service is superb!!!

5 years ago

Reply from byte

Thank you for your review!

Mar. 11th, 2020

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Verified Customer

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Cathy Wise Mechanicsburg, PA

I love the fact I can take them out to brush and floss

5 years ago

Reply from byte

The flexibility of wearing aligners makes it easy. We're excited to get you to your end result!

Mar. 12th, 2020

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Verified Customer

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Astrid Medina Miami, FL

I got amazing results using their aligners

5 years ago

Reply from byte

We're happy you're happy, Astrid! Thank you for being a part of the byte family.

Mar. 12th, 2020

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Verified Customer

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Brandon Newton, IA

Great quality, great price and great customer service.

5 years ago

Reply from byte

Thank you for the recommendation!

Mar. 12th, 2020

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Ava L Carrie

If their virtual assistant is any indication of their customer service, then I would be up that proverbial creek bc it sends me to links that don’t exist and one never speak with an actual person. Their plans are not transparent in terms of cost.

1 year ago

Reply from byte

Thank you for sharing your experience with us. I’m sorry to hear that our virtual assistant didn’t meet your expectations and that you had trouble accessing the information you needed.

We understand how frustrating it can be when you're looking for help and can't connect with an actual person. We’re working on improving our virtual assistant and ensuring that our customers can easily reach a live representative when needed. We also strive to make our pricing and plans as transparent as possible. If you still need assistance please reach out to us directly at bytereviews@byte.com, and we'll be happy to answer any questions you have and provide the support you need. Thank you for bringing this to our attention. We appreciate your feedback and are committed to improving your experience with us.

Aug. 29th, 2024

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Evgeniya Mandia

The biggest scam company. They are great and customer service is excellent when they try to sell it to you. After you get your aligners no one ever follows up on your journey and then when you reach out to them they say you are out of warranty because you haven’t been communicating with them and letting them know on your progress.

1 year ago

Reply from byte

We apologize for the negative experience you’ve had and understand your frustration. We strive to provide excellent customer service throughout the entire process, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and are committed to improving our follow-up and support systems. Please reach out to our team at bytereviews@byte.com so we can review your case and do what we can to help. Thank you for bringing this to our attention. Your satisfaction is important to us, and we hope to make things right for you.

Jun. 13th, 2024

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Angela Ferrante

Horrible experience - these reviews are most likely gamed. Had an outrageously bad experience with this company - they abandoned my treatment plan mid treatment because my teeth weren't tracking, taking no accountability. I was absolutely shocked. My teeth are now all messed up and I will have to spend 10x more to get them fixed.

1 year ago

Reply from byte

We're truly sorry to hear about your negative experience and the challenges you faced with your treatment. This is not the level of service we strive to provide, and we apologize for any distress this has caused you. Please reach out to our team at bytereviews@byte.com so we can review your case and work towards a solution. Your feedback is invaluable, and we're committed to making necessary improvements to prevent situations like this in the future. Thank you for bringing this to our attention. We hope to have the opportunity to assist you and rectify the situation.

Jun. 13th, 2024

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Randolph Churchill

Terrible experience. Went through the whole fitting process and was good to go when they randomly cancelled my order AFTER I got approved for financing and had a hard credit pull on my account. No explanation, no customer service. They just cancelled my order and cut me off. Terrible customer service.

1 year ago

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Leisa Rivas Livermore, CA

Got pretty well. Some areas rub/press into the gums leaving them sensitive. Only on my second set of trays but hoping they work out well!

2 years ago

Reply from byte

Thank you, Leisa, for this feedback--it is very helpful for us. While some mild discomfort from initial wear that may cause sensitivity, if it ever elevates to true pain that is something we should hear about. If you're a customer in treatment and ever experience pain, please contact the Clinical Support Team directly at patient.byte.com/support to allow them to assist. Thank you!

Aug. 25th, 2023

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dawn maxbauer

No dislikes! Working with Byte through Chelsea was the best decision for ortho care I could have made.

2 years ago

Reply from byte

Hi Dawn, thank you so much for this amazing feedback! Chelsea is the best! At Byte, we want to make the experience easy and smooth while providing optimal support. We are very excited to see this, please feel free to reach out if you have any questions or concerns.

Jan. 16th, 2023

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Laura Robison

Tamisha did a great job. She’s a great sales person. 10/10 would recommend. She deserve a raise… Marianna also.

3 years ago

Reply from byte

Laura, thank you so much for the kind review! Tamisha and Marianna are the best! We're so glad to hear this, and if you have any questions--please don't hesitate to reach out. We're here to help!

Nov. 3rd, 2022

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Jake V Elmira, NY

The customer service team is so incredibly helpful and understanding. I couldn’t have asked for better service!

3 years ago

Reply from byte

Thank you so much for leaving us this awesome review Jake! We are so happy for you!

Sep. 9th, 2022

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Alina Winrow Tacoma, WA

Their customer service has greatly improved and it was always easy to follow their step by step directions

3 years ago

Reply from byte

Alina, thank you for the great and honest review! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day we send out the retainers.

Jun. 10th, 2022

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Vivian Pohoryles

Too long to get into but sufficed to say after over a year my teeth are still not straight. Finally today I spoke to a nice and helpful customer care specialist named Brooke and am hoping she can resolve the problems!

3 years ago

Reply from byte

Hi Vivian! We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Apr. 1st, 2022

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Marc Rittersporn Jensen Beach, FL

Very good service. The process is taking a lot longer but I'm getting the help I need to finish my plan

3 years ago

Reply from byte

Hi Marc! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)

Mar. 24th, 2022

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Marisol CCY Clermont, FL

I have no complaints with my experience with them. I love how my smile looks now and the process was so simple.

3 years ago

Reply from byte

Hey Marisol! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Mar. 24th, 2022

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Zack Yu Charlotte, NC

Byte salesmen always don't answer your questions or concerns directly. Instead, they always try to schedule a talk for details of treatment plan even after I said I know the plan very well. They don't care customers' concerns. They are only interested in talking about payment plan. Sick of them.

3 years ago

Reply from byte

We would love to look into this and provide a solution, please reach out at (877) 298- 3669 any day from 8 am - 6 pm MST to speak with our team directly!

Feb. 16th, 2022

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Chey Brunelle Pawtucket, RI

The whole process was good, all the products were nice and work well. Definitely recommend to someone who is going to keep up with it!

3 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing your review:)

Jan. 10th, 2022

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Amber Hoagland Detroit, MI

Byte was super efficient in every way possible. They answered all my questions in a timely manner. I highly recommend.

3 years ago

Reply from byte

Our team is always here to answer any questions you have! We are so excited for you :)

Dec. 29th, 2021

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Jeff Boggs Akron, OH

I had a minor setback initially with my first set of trays but the Byte team was with me on it to help rectify the issue

4 years ago

Reply from byte

Thank you for your feedback, Jeff. We are happy to hear that overall your experience has been positive. Our team is always standing by for support to get our customer's smiles back on track. If you ever have any questions we are just an email, phone call, or text away :)

Nov. 15th, 2021

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ME T&C Freight LLC

I'm loving the Byte experience fast friendly service. I received my aligners before time and already seeing results.

4 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Nov. 15th, 2021

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Tiffany Genao Hernandez The Bronx, NY

I like byte they are helping me to build a New smile, I like the fact that I received my aligners so fast.

4 years ago

Reply from byte

Our goal is to give every customer the smile they deserve! Thank you for your review, Tiffany😊

Nov. 8th, 2021

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Jennifer Parker Tyler, TX

The whole experience has been easy. The results have been great and the customer service is outstanding.

4 years ago

Reply from byte

That's what Byte is all about! Thank you for sharing :D

Nov. 3rd, 2021

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Macy Billings Clark, NJ

I really did love using this product. It was very easy and I loved that I didn’t have to wait for a doctor.

4 years ago

Reply from byte

Thank you for your review, Macy!

Nov. 2nd, 2021

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Lynsey Kroft Chicago, IL

Byte has been a great experience. My teeth look great and the support staff is incredible. I highly recommend

4 years ago

Reply from byte

Thank you! We are so happy to hear that you have felt supported and have had a positive experience:)

Sep. 28th, 2021

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Kelsie Stephens Beaver, OK

Customer service has been nice and very helpful in all my needs! I’m very excited to see my new smile!

4 years ago

Reply from byte

We are so excited for you and your new smile!

Aug. 19th, 2021

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Katelyn Caron IA

I had to get some teeth remover and had to start my whole process over and they helped me so much ! Great service!

4 years ago

Reply from byte

Thank you for leaving this awesome review!

Aug. 16th, 2021

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The Journey LifeStyle New York, NY

Byte has been an awesome experience while trying to get the smile I desired ! Best aligner braces around

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Jul. 30th, 2021

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GOD'S SON Enterprise, AL

What I liked best about the company is, The excellent communication. Never had to wait too long for anything.

4 years ago

Reply from byte

Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 29th, 2021

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Coodie Pie Hyattsville, MD

What I like is the fact that they are giving you the opportunity to get faster results with their method of treatment

4 years ago

Reply from byte

Byte is proud to offer a faster, more convenient way to get you your dream smile. Thank you for your review!

Jul. 20th, 2021

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E Beezie Corona, CA

The byte experience has been amazing. It was so easy to start the program and the results are awesome.

4 years ago

Reply from byte

Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience.

Jul. 20th, 2021

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Nick Burski Knoxville, TN

Byte has been amazing the getting started process was fast and the customer service has been absolutely phenomenal!!!

4 years ago

Reply from byte

Our team's goal is to make the process a seamless and stress-free one. We are happy to hear that our team did just that. Welcome to the Byte family, and thank you for the great review, Nick!

Jul. 13th, 2021

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Alissa Mangaroni Papillion, NE

So far so good I'm happy that this company is reaching out to their customers to check on their progress!

4 years ago Edited September 14, 2021

Reply from byte

Hey Alissa! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Jul. 6th, 2021

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david zaworski Parker, CO

Great customer service, all instructions were clear online, phone and/or text. Couldn’t have been easier!

4 years ago

Reply from byte

Woohoo David! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jul. 6th, 2021

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Ebony Barrett

I still haven't spoke to anyone at all its hurting my teeth more than I thought

4 years ago Edited January 10, 2024

Reply from byte

Yay Ebony! Congrats on getting started with your smile journey :) Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are so glad to hear that this has been your experience! Thanks for the awesome review, let's get you that awesome smile.

Jul. 8th, 2021

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Radeya Siddiqui Bryan, TX

I like that I can fix my teeth from home, without having to pay thousands of dollars or going into an orthodontist.

4 years ago

Reply from byte

Radeya- Byte is proud to have created a better and easier way to get the smile of your dreams, all from the comfort of your own home. We are happy to hear your experience has been awesome and we hope to continue throughout your entire journey. Let's get that amazing new smile :)

Jul. 8th, 2021

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Nicole Gandolfi Everett, WA

This is an update to my original. I could not find it or I would have edited it. Things were going great until I hit week 8 and the aligners would not fit. I have since been trying to get back on track with my treatment. It has been 6 weeks and now I feel that I am just getting the run around! Just not good.

4 years ago Edited September 16, 2021

Reply from byte

Yes Nicole! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jul. 6th, 2021

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Shantae Shimabuku Seattle, WA

Awesome experience with byte and the associates who checked in with me and answered all of my questions.

4 years ago

Reply from byte

Hi Shantae! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jul. 6th, 2021

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Natalie Solis Rio Grande City, TX

So far I’m in week 5, and haven’t seen major changes hoping I do as the weeks go by. Customer services is always there to answer your questions.

4 years ago

Reply from byte

Hi Natalie- thank you for sharing this review and feedback with our team. We are always here to support you! If you are concerned about your progress, we want to get you connected to our team ASAP. Please send us an email at support@byteme.com and we can get these addressed :)

Jul. 6th, 2021

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Jordan Hawes Richmond, VIC

Clear concise instructions. Very helpful support team. Ahead of the game with the Ultrabyte technology.

4 years ago

Reply from byte

Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results Jordan!

Jul. 6th, 2021

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Jeri Mohror Brookings, SD

I like the simplicity of how I was able to order and receive my aligners, and so far they are very comfortable.

4 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review Jeri!

Jul. 6th, 2021

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Tanekia Smith St Louis, MO

So far good experience but I feel like I’m left to do this alone.. no one has text to check and see how it’s going so far and I’m on week 4

4 years ago

Reply from byte

Hi Tanekia, we are sorry to hear that you have not heard from anyone since purchasing your aligners. Once making that purchase, you should receive an email confirmation as well as check-in emails about every 2 weeks to make sure you are progressing as projected. At times, these emails may get stuck in a spam or junk folder. With this said, we want to make sure you are able to connect to the appropriate party and receive the assistance needed. We are here to support you and get you that smile you have dreamed of! If you still have had issues hearing from our team, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! We want you to feel supported every step of the way :)

Jul. 6th, 2021

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Kelly Darby Las Vegas, NV

I’ve enjoyed it so far. It seems to be working. Doesn’t really hurt my teeth. My gaps are closing and I’m loving my smile

4 years ago

Reply from byte

Hi Kelly! We are happy to hear that your experience has been going smoothly. We are always working to improve the experience of our customers so we appreciate you taking the time to share this great feedback and review with our team. If there are any further concerns or questions we can answer for you we got you! Send us an email or give us a call and we'd be happy to assist :)

Jul. 6th, 2021

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Ben Schumacher Ashland, OR

I’ve had a great experience with the Byte company. All representatives have been easy to talk to and very helpful.

4 years ago Edited September 14, 2021

Reply from byte

Ben- We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!

Jul. 6th, 2021

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ubkn po Kingston, PA

At first I was worried and wasn't sure but now I'm on week 11 and I see a difference and can not wait for the end result

4 years ago

Reply from byte

Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jul. 7th, 2021

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Dawn Griffith Plainwell, MI

Byte has been very helpful at keeping tabs on my treatment and has had very clear communication throughout.

4 years ago

Reply from byte

Hi Dawn! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jul. 7th, 2021

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Brianna Atlanta, GA

I like the price, I wish there was a lower interest rate but over all I am getting the smile I always wanted

4 years ago

Reply from byte

Brianna- Byte is proud to be the best value in the orthodontic space! We are so happy that we were able to help you find a pricing option that works best for you. Thank you for taking the time to submit this awesome review and we cannot wait to see your final smile :)

Jul. 7th, 2021

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Jan Cooper Reeds Spring, MO

So far has been pretty good. Aligners have fit perfectly. Little bit of soreness but that's to be expected. Would recommend

4 years ago

Reply from byte

Hi Jan! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.

Jul. 6th, 2021

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jessica perez Boerne, TX

I’ve been wearing my aligners for 6 weeks now and I see a difference. Can’t wait for the end results!!!!

4 years ago

Reply from byte

Hi Jessica- We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jul. 6th, 2021