Name: byte
Rating: 4.3

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Verified Customer

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Ivy

It works very well. Quick results. I am not disappointed.

4 years ago

Reply from byte

Thank you for your recommendation!

Apr. 1st, 2020

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Verified Customer

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Sarah Stuve

It has been an easy experience and I'm seeing results.

4 years ago

Reply from byte

We love seeing results so quickly, don't you? ;) Thank you for being a part of the byte family!

Apr. 1st, 2020

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Verified Customer

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Grayden Dutton

I'm very happy with the results of my byte aligners.

4 years ago

Reply from byte

That's amazing! Thank you for placing your trust in us for this experience.

Apr. 1st, 2020

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Verified Customer

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Deborah Hughes

Great service and the results you want... highly recommend

4 years ago

Reply from byte

Thank you for the recommendation!

Apr. 1st, 2020

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Verified Customer

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Autumn

Good costumers service. Good product. Speedy service.

4 years ago

Reply from byte

Thank you for your recommendation!

Apr. 20th, 2020

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Verified Customer

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Emily King

Easy to understand, start, and follow through with

4 years ago

Reply from byte

Thank you for your review!

Apr. 9th, 2020

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Verified Customer

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Paula R

as the process continues I have concerns that show less turn around time then in the beginning

4 years ago

Reply from byte

Hi Paula, thank you for your feedback! With our byte for life guarantee, you're covered! Please reach out to our care team so that we can further address your concerns. We'd love to help however we can to ensure an easy experience.

Mar. 23rd, 2020

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Verified Customer

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Monique

They are really good and help with every step.

4 years ago

Reply from byte

Our care team is always here for you, Monique!

Apr. 1st, 2020

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Verified Customer

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Laura

Works great, but needed new mold toward the end of treatment twice.

4 years ago

Reply from byte

Hi Laura, thank you for your feedback! We do our best to provide you with the best care possible- sometimes that means updated impressions! While we aren't able to speak more on your treatment specifically due to patient privacy laws via a public platform, we'd love to hear your feedback via email.

Apr. 1st, 2020

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Verified Customer

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Kim Bookhout

They make this experience easy and fast.

4 years ago

Reply from byte

Thank you for your review! Our care team does what we can to provide you with the best experience, from start to finish. Please don't hesitate to reach out to us with any questions you may have.

Apr. 1st, 2020

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Verified Customer

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Jerry Latreille

Ease of use, time frame of procedure and customer service

4 years ago

Reply from byte

Thank you for your review!

Apr. 1st, 2020

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Verified Customer

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E. White

Friendly, good communication and easy to understand

4 years ago

Reply from byte

Thank you for your recommendation!

Apr. 1st, 2020

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Verified Customer

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stephanie Sarasota, FL

great follow up and great product overall

4 years ago

Reply from byte

Thank you for your review, Stephanie.

Mar. 21st, 2020

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Verified Customer

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Jolie Fallon, NV

Amazing customer service, faster and easier than braces!

4 years ago

Reply from byte

Woohoo! We're happy to hear you're loving our care team! We can't wait to get you to those final results.

Mar. 21st, 2020

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Verified Customer

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Patricia Avilez College Station, TX

Very satisfied with the results I'm seeing

4 years ago

Reply from byte

How exciting! Can't wait to get you to that final result!

Mar. 11th, 2020

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Verified Customer

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C.Vargas

It really works, and customer service is superb!!!

4 years ago

Reply from byte

Thank you for your review!

Mar. 11th, 2020

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Verified Customer

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Cathy Wise Mechanicsburg, PA

I love the fact I can take them out to brush and floss

4 years ago

Reply from byte

The flexibility of wearing aligners makes it easy. We're excited to get you to your end result!

Mar. 12th, 2020

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Verified Customer

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Astrid Medina Miami, FL

I got amazing results using their aligners

4 years ago

Reply from byte

We're happy you're happy, Astrid! Thank you for being a part of the byte family.

Mar. 12th, 2020

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Verified Customer

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Brandon Newton, IA

Great quality, great price and great customer service.

4 years ago

Reply from byte

Thank you for the recommendation!

Mar. 12th, 2020

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Ava L Carrie

If their virtual assistant is any indication of their customer service, then I would be up that proverbial creek bc it sends me to links that don’t exist and one never speak with an actual person. Their plans are not transparent in terms of cost.

2 months ago

Reply from byte

Thank you for sharing your experience with us. I’m sorry to hear that our virtual assistant didn’t meet your expectations and that you had trouble accessing the information you needed.

We understand how frustrating it can be when you're looking for help and can't connect with an actual person. We’re working on improving our virtual assistant and ensuring that our customers can easily reach a live representative when needed. We also strive to make our pricing and plans as transparent as possible. If you still need assistance please reach out to us directly at bytereviews@byte.com, and we'll be happy to answer any questions you have and provide the support you need. Thank you for bringing this to our attention. We appreciate your feedback and are committed to improving your experience with us.

Aug. 29th, 2024

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Leisa Rivas Livermore, CA

Got pretty well. Some areas rub/press into the gums leaving them sensitive. Only on my second set of trays but hoping they work out well!

1 year ago

Reply from byte

Thank you, Leisa, for this feedback--it is very helpful for us. While some mild discomfort from initial wear that may cause sensitivity, if it ever elevates to true pain that is something we should hear about. If you're a customer in treatment and ever experience pain, please contact the Clinical Support Team directly at patient.byte.com/support to allow them to assist. Thank you!

Aug. 25th, 2023

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dawn maxbauer

No dislikes! Working with Byte through Chelsea was the best decision for ortho care I could have made.

1 year ago

Reply from byte

Hi Dawn, thank you so much for this amazing feedback! Chelsea is the best! At Byte, we want to make the experience easy and smooth while providing optimal support. We are very excited to see this, please feel free to reach out if you have any questions or concerns.

Jan. 16th, 2023

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Laura Robison

Tamisha did a great job. She’s a great sales person. 10/10 would recommend. She deserve a raise… Marianna also.

2 years ago

Reply from byte

Laura, thank you so much for the kind review! Tamisha and Marianna are the best! We're so glad to hear this, and if you have any questions--please don't hesitate to reach out. We're here to help!

Nov. 3rd, 2022

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Jake V Elmira, NY

The customer service team is so incredibly helpful and understanding. I couldn’t have asked for better service!

2 years ago

Reply from byte

Thank you so much for leaving us this awesome review Jake! We are so happy for you!

Sep. 9th, 2022

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Alina Winrow Tacoma, WA

Their customer service has greatly improved and it was always easy to follow their step by step directions

2 years ago

Reply from byte

Alina, thank you for the great and honest review! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day we send out the retainers.

Jun. 10th, 2022

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Vivian Pohoryles

Too long to get into but sufficed to say after over a year my teeth are still not straight. Finally today I spoke to a nice and helpful customer care specialist named Brooke and am hoping she can resolve the problems!

2 years ago

Reply from byte

Hi Vivian! We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Apr. 1st, 2022

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Marc Rittersporn Jensen Beach, FL

Very good service. The process is taking a lot longer but I'm getting the help I need to finish my plan

2 years ago

Reply from byte

Hi Marc! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)

Mar. 24th, 2022

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Marisol CCY Clermont, FL

I have no complaints with my experience with them. I love how my smile looks now and the process was so simple.

2 years ago

Reply from byte

Hey Marisol! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Mar. 24th, 2022

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Zack Yu Charlotte, NC

Byte salesmen always don't answer your questions or concerns directly. Instead, they always try to schedule a talk for details of treatment plan even after I said I know the plan very well. They don't care customers' concerns. They are only interested in talking about payment plan. Sick of them.

2 years ago

Reply from byte

We would love to look into this and provide a solution, please reach out at (877) 298- 3669 any day from 8 am - 6 pm MST to speak with our team directly!

Feb. 16th, 2022

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Chey Brunelle Pawtucket, RI

The whole process was good, all the products were nice and work well. Definitely recommend to someone who is going to keep up with it!

2 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing your review:)

Jan. 10th, 2022

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Amber Hoagland Detroit, MI

Byte was super efficient in every way possible. They answered all my questions in a timely manner. I highly recommend.

2 years ago

Reply from byte

Our team is always here to answer any questions you have! We are so excited for you :)

Dec. 29th, 2021

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Jeff Boggs Akron, OH

I had a minor setback initially with my first set of trays but the Byte team was with me on it to help rectify the issue

3 years ago

Reply from byte

Thank you for your feedback, Jeff. We are happy to hear that overall your experience has been positive. Our team is always standing by for support to get our customer's smiles back on track. If you ever have any questions we are just an email, phone call, or text away :)

Nov. 15th, 2021

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ME T&C Freight LLC

I'm loving the Byte experience fast friendly service. I received my aligners before time and already seeing results.

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Nov. 15th, 2021

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Tiffany Genao Hernandez The Bronx, NY

I like byte they are helping me to build a New smile, I like the fact that I received my aligners so fast.

3 years ago

Reply from byte

Our goal is to give every customer the smile they deserve! Thank you for your review, Tiffany😊

Nov. 8th, 2021

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Jennifer Parker Tyler, TX

The whole experience has been easy. The results have been great and the customer service is outstanding.

3 years ago

Reply from byte

That's what Byte is all about! Thank you for sharing :D

Nov. 3rd, 2021

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Macy Billings Clark, NJ

I really did love using this product. It was very easy and I loved that I didn’t have to wait for a doctor.

3 years ago

Reply from byte

Thank you for your review, Macy!

Nov. 2nd, 2021

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Lynsey Kroft Chicago, IL

Byte has been a great experience. My teeth look great and the support staff is incredible. I highly recommend

3 years ago

Reply from byte

Thank you! We are so happy to hear that you have felt supported and have had a positive experience:)

Sep. 28th, 2021

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Kelsie Stephens Beaver, OK

Customer service has been nice and very helpful in all my needs! I’m very excited to see my new smile!

3 years ago

Reply from byte

We are so excited for you and your new smile!

Aug. 19th, 2021

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Katelyn Caron IA

I had to get some teeth remover and had to start my whole process over and they helped me so much ! Great service!

3 years ago

Reply from byte

Thank you for leaving this awesome review!

Aug. 16th, 2021

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The Journey LifeStyle New York, NY

Byte has been an awesome experience while trying to get the smile I desired ! Best aligner braces around

3 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Jul. 30th, 2021

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GOD'S SON Enterprise, AL

What I liked best about the company is, The excellent communication. Never had to wait too long for anything.

3 years ago

Reply from byte

Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 29th, 2021

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Coodie Pie Hyattsville, MD

What I like is the fact that they are giving you the opportunity to get faster results with their method of treatment

3 years ago

Reply from byte

Byte is proud to offer a faster, more convenient way to get you your dream smile. Thank you for your review!

Jul. 20th, 2021

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E Beezie Corona, CA

The byte experience has been amazing. It was so easy to start the program and the results are awesome.

3 years ago

Reply from byte

Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience.

Jul. 20th, 2021

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Nick Burski Knoxville, TN

Byte has been amazing the getting started process was fast and the customer service has been absolutely phenomenal!!!

3 years ago

Reply from byte

Our team's goal is to make the process a seamless and stress-free one. We are happy to hear that our team did just that. Welcome to the Byte family, and thank you for the great review, Nick!

Jul. 13th, 2021

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Alissa Mangaroni Papillion, NE

So far so good I'm happy that this company is reaching out to their customers to check on their progress!

3 years ago Edited September 14, 2021

Reply from byte

Hey Alissa! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Jul. 6th, 2021

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david zaworski Parker, CO

Great customer service, all instructions were clear online, phone and/or text. Couldn’t have been easier!

3 years ago

Reply from byte

Woohoo David! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jul. 6th, 2021

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Ebony Barrett

I still haven't spoke to anyone at all its hurting my teeth more than I thought

3 years ago Edited January 10, 2024

Reply from byte

Yay Ebony! Congrats on getting started with your smile journey :) Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are so glad to hear that this has been your experience! Thanks for the awesome review, let's get you that awesome smile.

Jul. 8th, 2021

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Radeya Siddiqui Bryan, TX

I like that I can fix my teeth from home, without having to pay thousands of dollars or going into an orthodontist.

3 years ago

Reply from byte

Radeya- Byte is proud to have created a better and easier way to get the smile of your dreams, all from the comfort of your own home. We are happy to hear your experience has been awesome and we hope to continue throughout your entire journey. Let's get that amazing new smile :)

Jul. 8th, 2021

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Nicole Gandolfi Everett, WA

This is an update to my original. I could not find it or I would have edited it. Things were going great until I hit week 8 and the aligners would not fit. I have since been trying to get back on track with my treatment. It has been 6 weeks and now I feel that I am just getting the run around! Just not good.

3 years ago Edited September 16, 2021

Reply from byte

Yes Nicole! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jul. 6th, 2021

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Shantae Shimabuku Seattle, WA

Awesome experience with byte and the associates who checked in with me and answered all of my questions.

3 years ago

Reply from byte

Hi Shantae! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jul. 6th, 2021