Name: byte
Rating: 4.5

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Maya Rivas Pisgah Forest, NC

We did not get the results we expected and now you want more money to make it right. I feel like I've been robbed and my daughter is suffering from it.

4 years ago

Reply from byte

We are sorry to hear your Byte experience has been anything less than amazing. We would be happy to provide a little clarification regarding our processes. During your treatment, you have our Aligner Guarantee, which provides you with additional treatment free of charge to get you to those projected results. It is important to us to get you your dream smile! However, if instructions are not followed properly, such as throwing away aligners, not using the aligners as instructed, etc., this guarantee may become voided and additional fees may be necessary to continue treatment. We would be happy to look further into your situation to provide support or connect you with our team if you haven't been connected already. Feel free to reach out to us via Facebook DM, support@byteme.com, or give us a call at 877-298-3669.

Sep. 21st, 2021

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Laura Caywood Coldwater, MI

Where to start- paid for both top and bottom and after treatment started found out only treating top. Now my top treatment is not working after many months.

4 years ago

Reply from byte

Hi Laura. We would love to look into this and chat more about it to provide any clarification we can. Please give our team a call at 877-298-3669 and a Byte team member will help make sure your treatment is on track towards your dream smile.

Sep. 21st, 2021

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Mackenzie Clinton Watts, OK

Fixed my teeth so fast! Easy for use, & gently on your teeth.

4 years ago

Reply from byte

Thank you! We are so happy to hear this:)

Sep. 22nd, 2021

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Claudia Luna Olivehurst, CA

Great customer service! Easy to follow instructions for at home treatment.

4 years ago

Reply from byte

Thank you for your review!

Sep. 22nd, 2021

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Tandem Dolan Shepherdsville, KY

because it is a easy process and i love everything they have to offer !

4 years ago

Reply from byte

We are so happy you chose Byte!

Sep. 22nd, 2021

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Verified Customer

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Denise Du Frene Santa Maria, CA

The customer service is great and you receive your aligners quickly.

4 years ago

Reply from byte

Thank you for your review, Denise! Happy to have you a part of our byte family :)

Sep. 14th, 2021

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Emma Leavitt Veyo, UT

I noticed a change in my Crocker front tooth in the first week.

4 years ago

Reply from byte

We are so excited to hear you are already seeing the progress in your smile, and we can't wait to see your new smile! Thank you for the great review, Emma.

Sep. 15th, 2021

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Eva Sernas Homewood, IL

They were helpful, fast, and effective in getting my treatment plan ready.

4 years ago Edited January 10, 2024

Reply from byte

This is amazing! Our goal is to have every one of our customers supported from the start to their last step.

Sep. 22nd, 2021

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Adriel Daniel Javier Oxnard, CA

The process has been easy and every person has been helpful!

4 years ago

Reply from byte

Thank you, Adriel! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Sep. 15th, 2021

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Verified Customer

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Alison Johnston Manchester, MD

Happy with my results & byte was significantly cheaper than competitors

4 years ago

Reply from byte

We are so happy to hear you are happy with your results! We are proud to offer a more affordable option for your dream smile. Thank you for the review, Alison.

Sep. 15th, 2021

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Ashton Quintanilla Pomona, CA

The aligners didn’t fit all my teeth correctly and when I asked what do I do byte had told me to send a picture and that was all

4 years ago

Reply from byte

Hi Ashton, thank you for your feedback. After sending in those photos our team can troubleshoot and determine the next best steps. If you have not heard back you can email our team at support@byteme.com or give us a call at 877-298-3669. We are always happy to help get your smile back on track!

Sep. 15th, 2021

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Verified Customer

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Cheryl Combs Pound, VA

Easy to order, price and payment options, began see results by set 3

4 years ago

Reply from byte

We are happy to hear about your great experience, Cheryl! We are looking forward to seeing your new smile!

Sep. 16th, 2021

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Gregory Berry Chicago Heights, IL

Customer service was great. Questions were answered in a timely manner.

4 years ago

Reply from byte

Thank you for your feedback, Gregory! We are happy to have you in the Byte family!

Sep. 16th, 2021

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Michael Umana Hollywood, FL

Hurt to remove retainers at times. They should be cut better and more aligned to teeth shape.

4 years ago

Reply from byte

Hi there, thank you for your review! We want the aligner process to be comfortable for every customer, so we include a filing tool with each aligner kit purchase to help file down any rough edges. Our Customer Care team is here to assist with any questions or concerns. Feel free to reach out at 877-298-3669 and we'd be happy to help!

Sep. 22nd, 2021

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Sara Trevino Corpus Christi, TX

Very helpful answered all my questions. I saw a great outcome of using byte.

4 years ago

Reply from byte

We are so happy to hear this! Thank you for choosing Byte:)

Sep. 22nd, 2021

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Stephanie Gieruc North Palm Beach, FL

Communication is excellent and product is easy to use and effective

4 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 22nd, 2021

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Tavey Lamb West Palm Beach, FL

I personally was not very impressed by Byte. But the products work and my teeth look better so I am happy with that.

4 years ago

Reply from byte

Hi there. We appreciate you sharing about your Byte experience. We are always looking for ways we can improve the customer experience and would love to chat more to get some feedback. Please give us a call at 877-298-3669 or send us an email at support@byteme.com.

Sep. 20th, 2021

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Louis J Peters Grain Valley, MO

It's pretty simple, and it works. Follow the instructions and you'll see the results quickly.

4 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com!

Sep. 10th, 2021

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Kathryn Lopez Melbourne, FL

Its not hard to deal with when it comes to customer service or their products.

4 years ago

Reply from byte

Kathryn- We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 10th, 2021

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Lysa Grant Sheboygan, WI

It was working fine until a cap came off my tooth and I contacted customer service and still no response.

4 years ago

Reply from byte

Hi Lysa- we want to get you connected to our team as soon as possible! Our team is here to support you every step of the way as your dental health and safety are our #1 priority. Please give us a call at 877-298-3669 and we can get you supported. :)

Sep. 10th, 2021

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Melissa Lord Queen Creek, AZ

So far communication has been speedy and I have had a great experience

4 years ago

Reply from byte

Thank you Melissa! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Sep. 10th, 2021

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Alice Jaime Phoenix, AZ

Had to cut aligners at one point due to cutting of the gums but nothing else wrong.

4 years ago

Reply from byte

Hi Alice- It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions! Thank you for a great review :)

Sep. 10th, 2021

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Matt Dunlavey

Found out there are parts of my mouth that couldn't be corrected which wasn't communicated to me up front

4 years ago

Reply from byte

Hi Matt- thank you for providing this feedback. Our team is always looking to improve every customers' experience so we welcome any and all feedback. We would be happy to clarify our processes for you. When a customer is approved for Byte treatment after our team reviews their impressions, they are provided a 3D model that details the shifting we plan to do with the aligner treatment. They are also paired with a personal advisor to review this plan and ask any questions they may have. This 3D model details how smiles will change week over week and can show both the upper and lower arch independently. At this point, customers are able to request changes to the treatment plan provided by our team. If you have any questions about our treatment planning or treatment process, do not hesitate to reach out, we are always here to help!

Sep. 10th, 2021

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Michele Starer Lititz, PA

My teeth are moving and it's amazing but the first 3 days of each pack is really painful

4 years ago

Reply from byte

Hi Michele! Thank you for the awesome feedback. It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.

Sep. 10th, 2021

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Mckenzie Montrose Lehi, UT

The whole experience has been great! I would definitely recommend to anyone

4 years ago

Reply from byte

Thank you so much Mckenzie! We are so excited for you :)

Sep. 10th, 2021

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Kelly Pruett Woodbine, MD

I don’t see my teeth moving as much as I thought they would with their diagram

4 years ago

Reply from byte

Hi Kelly- we want to look into this for you! Please connect with our team via email, phone, or Facebook message and we would be happy to assist :)

Sep. 10th, 2021

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Ron Downing Tomball, TX

I am not halfway through my tray’s so I cannot tell you how effective it is. .

4 years ago

Reply from byte

Our goal is to have every one of our customers supported from the start to their last step. If any questions come up, do not hesitate to reach out :)

Sep. 10th, 2021

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Seorin Eum Los Angeles, CA

Convenient; and I love how I'm just wear them 10 hrs+ in night

4 years ago

Reply from byte

We are so proud to offer a better way for people to get a smile that they love! Thanks for the great review Seorin :)

Sep. 10th, 2021

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Dena Sawransky Miramar Beach, FL

It’s worked really well so far however I’m not sure if all of my teeth are shifting properly

4 years ago

Reply from byte

Hi Dena! We are so excited for you. We want to ensure that every customer feels supported and confident throughout their Byte treatment so if you have any questions or concerns, send us an email, give us a call, or DM on Facebook and we can ensure you are taken care of :)

Sep. 10th, 2021

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Stacy Stockton, CA

Have not had a problem so far and the customer service has been very helpful

4 years ago

Reply from byte

Love to hear it! Thanks for the amazing review :)

Sep. 10th, 2021

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Stacy M Morales San Diego, CA

Easy, affordable and seems to be making a difference quickly

4 years ago

Reply from byte

Thanks for the great review Stacy! :)

Sep. 10th, 2021

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Valerie MacPhee- Jeffries Imperial Beach, CA

It works! I saw results immediately. Easy to use and affordable.

4 years ago

Reply from byte

Love to hear it Valerie! Thanks for the great review :)

Sep. 10th, 2021

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Zoie Merchant Sulligent, AL

I have personally had no issues with the product or the support team.

4 years ago

Reply from byte

We are so happy to hear this Zoie! If any questions or concerns do come up, do not hesitate to reach out. We got you!

Sep. 10th, 2021

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Letina McLeod Langston, OK

i feel as if it is not doing what i expected and I am leaving aliners in longer than suggested just to see if my results are different

4 years ago

Reply from byte

Hi Letina! Our team's goal is to have every customer supported from start to finish. Please send us an email or give us a call and our team can help you with any questions you have!

Sep. 10th, 2021

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Anna Matson Sister Bay, WI

Great customer service, great price. I’m happy with my aligners!

4 years ago

Reply from byte

Yes, Anna- we are so excited for you! Thank you for the great review. If you have any questions or concerns, do not hesitate to reach out, we are always here for you :)

Sep. 10th, 2021

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Kim Richards Morgantown, WV

People are nice and they make it easy. They check in and follow your progress.

4 years ago

Reply from byte

Thank you Kim! We work hard to make sure every customer feels supported the whole way through:)

Sep. 10th, 2021

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Bobby Ray Boyd Kennesaw, GA

Get product, effective at its task, but company is a bit lazy as in they don't want to do any real additional work after mailing you the kit

4 years ago

Reply from byte

Hi Bobby- thank you for taking the time to share this feedback with our team. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have. Our team also should be sending check-in emails every two weeks to ensure that all of your questions and concerns are being addresed. Feel free to give us a call or send us a message on Facebook if you have any current concerns, our team is always here to help!

Sep. 10th, 2021

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Sean Albrecq San Marcos, CA

Mostly good fit week to week but poor communication when problems come up. I was also missing one weeks aligner

4 years ago

Reply from byte

Hi Sean! We are always working to improve the experience of our customers so we appreciate you taking the time to share this great feedback and review with our team. If there are any further concerns or questions we can answer for you we got you! If you have any concerns that need immediate assistance our team is available for a phone call at 877-298-3669 Monday through Sunday during normal business hours MST. We are always here for our customers!

Sep. 10th, 2021

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Summer mattingly Lewisport, KY

I’ve been trying to order my last aligners for weeks and can’t get anyone to respond

4 years ago

Reply from byte

Hi Summer! Let's get you that support. Please give us a call at 877-298-3669 or send us a message on Facebook and our team would be happy to help!

Sep. 10th, 2021

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Micah Shawnee Mission, KS

The process has been really easy and you can see results week-to-week.

4 years ago

Reply from byte

Seeing the results week over week is the best part! Thank you for a great review :)

Sep. 10th, 2021

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Anntionette K Smith New Orleans, LA

They're hard to wear all day. Every time I have to take them out to eat or drink, it irritates my gums. and eat and drink

4 years ago

Reply from byte

Thanks for this feedback! We do understand that it does take some time for our customers to get adjusted to the lifestyle of new aligners but we know it will be worth it. If you have any questions or concerns, do not hesitate to reach out, we are always here to support our customers :)

Sep. 10th, 2021

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Ashley Terwilliger Ellsworth, ME

Easy and fairly comfortable. Very fast results that I can quickly see

4 years ago

Reply from byte

Yes Ashley- we love to hear this! Thank you for the great review.

Sep. 10th, 2021

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Ashley fox Ponca City, OK

The price plan works for me and I’ve seen great improvement in my teeth

4 years ago

Reply from byte

This is so exciting Ashley! Thanks for the great review :)

Sep. 10th, 2021

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Cheryl Hogue Oceanside, CA

They are easy to use and by most people undetected when I smile.

4 years ago

Reply from byte

That's the magic of invisible aligners :) Thanks for the great review Cheryl- we are so excited for you!

Sep. 10th, 2021

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Norman Salter Tampa, FL

They're easy to use and they work well. Would recommend to a friend.

4 years ago

Reply from byte

We love to hear this Norman! Thank you for the great review :)

Sep. 10th, 2021

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Eliana Chevalier Homewood, IL

Because I haven't finish my treatment, so I don't know yet how's gonna be the final result.

4 years ago

Reply from byte

We hear you Eliana! We are so excited for you. Do not hesitate to reach out if you have any questions regarding your treatment. Our team is always here to support :)

Sep. 10th, 2021

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Carly McPhail Waterford, MI

The process has been so easy, and I’m seeing great results!

4 years ago

Reply from byte

Carly- Thank you so much for taking the time to share this with us! We are so excited for you :)

Sep. 10th, 2021

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jaime Burlile Murrieta, CA

Great experience so far! Customer service has been amazing.

4 years ago

Reply from byte

Yay Jaime! Thank you so much for sharing. Do not hesitate to reach out, we are always here to support :)

Sep. 10th, 2021

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Jamie Scott Riverdale, GA

Pretty straight forward user friendly , nothing more to say

4 years ago

Reply from byte

These are all awesome things- thank you so much for sharing Jamie! :)

Sep. 10th, 2021

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Khalea Jones Brockton, MA

I have been enjoying my journey with byte. Easy to follow, convenient

4 years ago

Reply from byte

We are so happy to hear this Khalea! Thank you for the great review :)

Sep. 10th, 2021