Name: byte
Rating: 4.3

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Darryl Shelmire Long Beach, CA

Customer service is crap, they are super helpful before you pay. But once you pay your cost, you're basically on your own.

3 years ago

Reply from byte

Hi Darryl, once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 19th, 2021

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Jessica Barrick Windber, PA

The process was super, super easy. Their customer service is excellent.

3 years ago

Reply from byte

Thank you so much for your review, Jessica!

Nov. 2nd, 2021

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Verified Customer

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Kristy Poe Hermann, MO

Alligners fit perfect each time.. see improvement between each change

3 years ago

Reply from byte

This is so exciting! Thank you for your review, Kristy:)

Nov. 2nd, 2021

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Verified Customer

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Dorothy Strahley Fayetteville, NC

Easy and affective process. Help line was always fast to respond too

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 20th, 2021

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Verified Customer

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Lauren Smithers

I dont think my smile will be perfect. But its definitely better than before I started byte.

3 years ago

Reply from byte

We can't wait to get you to your results! If you have any questions or concerns, give us a call at 877-298-3669 or send an email over to support@byteme.com :)

Oct. 20th, 2021

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Kendra Elmira, NY

great customer service, comes with many things, and is an easy process

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 20th, 2021

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Oleg Zenzin Forest Knolls, CA

they've made a multi-step process fun and simple. Also good quality product

3 years ago

Reply from byte

Hey Oleg, we strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 20th, 2021

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Maddison Haynes Papillion, NE

I like the idea of how byte works but feel like there isn't a ton of communication after you start

3 years ago

Reply from byte

Hi Maddison! Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Oct. 19th, 2021

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Shavonnya McWatt Hinesville, GA

It was mostly good due to the customer service and the follow ups

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 20th, 2021

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Verified Customer

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Vicki Garrett Waimanalo, HI

Good price, good results so far.retainers were made relatively quickly.

3 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 20th, 2021

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Mary O'Donnell Bolingbrook, IL

my teeth are becoming straighter and whiter quickly and relatively painlessly

3 years ago

Reply from byte

We not only want to get each customer to their dream smile, but we want them to smile the whole way there. :)

Nov. 2nd, 2021

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Ardis Fuentes Philadelphia, PA

The ease to getting the process started and the rapid results are amazing!

3 years ago

Reply from byte

Let's continue this positive experience, shall we? Feel free to reach out to support@byteme.com with any questions.

Nov. 2nd, 2021

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Verified Customer

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Noemi M Ortiz La Crescenta, CA

Great product and customer service was efficient and courteous at all times.

3 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 1st, 2021

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Kristi Matal Enid, OK

They are easy to use, love taking them out to eat and brush my teeth!

3 years ago

Reply from byte

We are so happy to hear this - thank you!

Nov. 1st, 2021

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Mary Good Avon, CT

Very easy company to work with..all of the retainers fit perfectly.

3 years ago

Reply from byte

Great to hear! Thank you for sharing this review:)

Oct. 12th, 2021

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Verified Customer

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steve moore Portland, OR

excellent customer service; simple process all the way through

3 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing:)

Oct. 12th, 2021

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Natalie Jayawardene Houston, TX

The product seems great so far but customer service disappeared after I paid for the treatment

3 years ago

Reply from byte

Hi Natalie, thank you for your review! After payment, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 12th, 2021

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Natascha Schambach Aubrey, TX

Quick, efficient, clear process, effective so far at 6 retainers in

3 years ago

Reply from byte

This is so great to hear! Thank you for taking the time to leave this awesome review:)

Oct. 12th, 2021

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Nicole Tempe, AZ

the aligners are working and space between my teeth is reduced.

3 years ago

Reply from byte

We are thrilled for you and your new smile!

Oct. 12th, 2021

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Nina Noelle Daculan Albany, GA

Aligners are great. Hassle free. I would not need to go to the dentist to let them see my teeth.

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. We appreciate your review!

Oct. 12th, 2021

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Heather Joslyn Williamston, MI

Super easy and quick results without interrupting my daily routine

3 years ago

Reply from byte

We are glad to hear that it has been so convenient and easy for you!

Oct. 27th, 2021

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Holly Rokes Fort Dodge, IA

I was very happy with the initial process along with results I've seen.

3 years ago

Reply from byte

We are so happy to hear this! Thank you Holly:)

Oct. 27th, 2021

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Verified Customer

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Huda Bethesda, MD

Easy, effective and reasonably priced.pretty good communication

3 years ago

Reply from byte

Thank you for leaving such a great review, Huda!

Oct. 27th, 2021

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Verified Customer

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Heather Veitch Spring, TX

good customer support and product, so far I really like the results

3 years ago

Reply from byte

We are so excited for you and your new smile!

Oct. 27th, 2021

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Verified Customer

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Ingrid Schaumburg, IL

So far it's been a great experience with service and the material delivery.

3 years ago

Reply from byte

Thank you for leaving this great review, Ingrid :)

Oct. 27th, 2021

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Shelby Kennedy

My teeth look so great! And I didn't have to leave my house!

3 years ago

Reply from byte

We are so happy you chose Byte, Shelby!

Oct. 27th, 2021

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Janet Little Boise, ID

Halfway through, there's a big difference. Customer service is excellent!

3 years ago

Reply from byte

Halfway already! We can't wait to get you to that last step:)

Oct. 21st, 2021

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Verified Customer

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Jenna Loveland, CO

The customer service is great and the product works very well.

3 years ago

Reply from byte

Thank you so much for your review, Jenna!

Oct. 27th, 2021

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Jeanette Vuong San Gabriel, CA

Convenient, easy, simple treatment process! Also its painless!

3 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Oct. 27th, 2021

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Jeannine Chasse West Thornton, NH

It was easy to use and I noticed results within a couple weeks.

3 years ago

Reply from byte

Getting each customer the smile they deserve:) Thank you!

Oct. 27th, 2021

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Joanna Yoder Wellington, OH

Very easy to figure out and super helpful if you have questions.

3 years ago

Reply from byte

We are here for each customer every step of the way. If you have any questions, reach out to us at support@byteme.com

Oct. 27th, 2021

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Jeffrey P Runnals Ossipee, NH

So far after 10 weeks there has been a very noticeable improvement

3 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Oct. 27th, 2021

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Keith Odell Lees Summit, MO

Upper aligner doesn't fit well after contacting the company I was told.to cut part off but still doesn't fit snugly

3 years ago

Reply from byte

We hear your concerns, Keith, and we would like to provide some insight into adjusting the fit of the aligners. Trimming and adjusting aligners is a common practice throughout clear aligner therapy. When a customer seeks a chairside experience with clear aligners at their local dentist, the dental assistant or hygienist will adjust the aligners as needed for comfort. When a customer pursues a remote clear aligner company, it is their responsibility to adjust the clear aligners as needed. When there are areas that cause discomfort or are not fitting properly, we kindly ask that the aligners be trimmed or filed down. If after adjusting the aligners there are still fit concerns, we want our team to review and determine the best next steps. Send us an email at support@byteme.com or give us a call at 877-298-3669. We are standing by for support!

Oct. 15th, 2021

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Karrie C Ming Ashburn, VA

I don't see much on a change and I'm into my 7th week, haven't missed a day of wearing them nor hyperbyte

3 years ago

Reply from byte

Thank you for your feedback, Karrie. We know that it may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. We would love for our team to review your current progress. Please give us a call at 877-298-3669 for immediate assistance. You can also email our team at support@byteme.com. We are standing by for support!

Oct. 15th, 2021

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Marie Rodriguez Lagrangeville, NY

Very easy and simple to use love package it in keep in place.

3 years ago

Reply from byte

We love to hear it. Thank you for your review!

Nov. 2nd, 2021

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Kelly Patterson

Been using my week 1 trays for 2 months. They are so tight that my crown was loosened and then cracked from pulling the trays off.

3 years ago Edited October 11, 2021

Reply from byte

Our customer's safety is our number one priority. We want our team to address any concerns such as this as soon as possible. For immediate assistance, please give our team a call at 877-298-3669. We are standing by for support!

Oct. 15th, 2021

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Kevin Thaden El Paso, TX

There is a noticeable difference in the first week. The directions are easy.

3 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 2nd, 2021

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Verified Customer

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Katherine J Galbraith Hoodsport, WA

Whenever I have had any problems, you guys are quick to offer solutions.

3 years ago

Reply from byte

Fantastic to hear you're having a great experience, Katherine :) We can't wait to get you to that last step.

Oct. 13th, 2021

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Kylie Kapolei, HI

better than smile aligners. this byte company is very excellent, good help, thank you!!! BYTEEE

3 years ago

Reply from byte

We love to hear it!

Oct. 12th, 2021

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Leslie Gunn Mobile, AL

I really like them they have great customer service and check on me with updates

3 years ago

Reply from byte

Hi Leslie! We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Oct. 12th, 2021

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Jennifer Neve Rinaldo Blossvale, NY

They are effective they work and so much better then braces!

3 years ago

Reply from byte

We are so happy to have you in the Byte family. Thank you!

Oct. 12th, 2021

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Lisa J Mitchell Deerfield, NH

I love the ease of the aligners but the website is confusing and there is a lack of follow up on the treatment.

3 years ago

Reply from byte

We appreciate any feedback that can help improve every customer's experience. Our team is working on improving our website and making it more user-friendly for those already in treatment. You will begin to see those updates on the patient portal, so we ask that you check in regularly to see those updates! We want to make sure that our customers are getting the support they need throughout treatment. Our team sends out check-in emails about every two weeks. Sometimes they do end up in the junk folder. If a customer is not receiving those emails, we ask that they give us a call at 877-298-3669 or send us an email at support@byteme.com so our team can look into this ASAP. We are standing by for support!

Oct. 15th, 2021

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Janet Garner Eden, NC

I was very skeptical at first..But this system really works!!

3 years ago

Reply from byte

Woooo! Thank you for sharing!

Oct. 12th, 2021

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Mackenzie Joy Windham, ME

Easy and quick service all questions answered do and can start from home

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Oct. 12th, 2021

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Mackinze Anderson Richmond, VA

They do not care about the safety or satisfaction of their customers. I experienced pain & scarring with there aligners and was told more or less to 'suck it up.'

3 years ago

Reply from byte

We appreciate your feedback, Mackenzie. Safety is our number one priority! Having a licensed professional guide treatment is extremely important. Here at Byte, all of our treatments are doctor-directed and guided by dual-board certified dentists and orthodontists. We want to make sure to address all concerns ASAP and it is never our intention to brush off any concerns brought up. We want to look into this and do what we can to help. Please give our team a call at 877-298-3669. We are Standing by for support!

Oct. 15th, 2021

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Sara Brown Wallace, KS

For the most part it's been great! Some of my teeth forms will hardly go on my teeth.

3 years ago

Reply from byte

Hi there, thank you for your review! We are here for you if you have any questions or concerns. We want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Oct. 12th, 2021

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Steven Dallas, TX

The results are amazing and the ability to check in virtually is a huge plus.

3 years ago

Reply from byte

We are so excited for you, Steven! Thank you for your review:)

Oct. 21st, 2021

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Susan Thompson Rehoboth, MA

It's amazing they already seem to be straightening my teeth.

3 years ago

Reply from byte

We love to hear it! Thank you for your review!

Oct. 21st, 2021

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Tesa black Pitman, NJ

I would've rated a 1 but the representative s were fantastic. I was refunded because no one explained anything to me. The process wasn't for me

3 years ago

Reply from byte

Thank you for your feedback, Tesa. We understand that Byte is not for everyone. We do apologize that you did not receive all of the information you needed. If you ever have any questions we are happy to help!

Oct. 12th, 2021

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Tiara Cole Sloatsburg, NY

It's been a stress free experience. I haven't have any issues so far

3 years ago

Reply from byte

Yay! We are so happy to hear this. Thank you, Tiara!

Oct. 21st, 2021