IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.

The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.

The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.

IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.

The Good

  • Identity Protection
  • Affordable Monthly Plans
  • Comprehensive Identity and Credit Reporting Services
  • $1 Million Dollar Protection
  • Online Educational Resources

Identity Protection

IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.

The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.

Identity monitoring includes:

  • National and International Criminal Record Monitoring
  • SSN Trace
  • Enhanced Change of Address Monitoring
  • U.S.-Based Fraud Restoration Customer Service Team

Affordable Monthly Plans

IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.

The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.

Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.

The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.

The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.

Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.

Comprehensive Identity and Credit Reporting Services

IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.

Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.

Additionally, customers can see changes as they happen with the following daily credit monitoring alerts:

  • Change of address
  • Change of personal information 
  • Reporting of a delinquent account
  • Credit inquiries 
  • New public records
  • Judgments 
  • New credit accounts and loans

$1 Million Dollar Protection

IdentityIQ will offer up to $1 million in identity theft insurance for users.

If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.

If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.

Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.

Online Educational Resources

IdentityIQ provides an impressive amount of information regarding identity theft on its website.

These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.

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The Bad

  • Time in Business

Time in Business 

The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.

The Bottom Line

IdentityIQ strives to provide a comprehensive identity security suite.

The company offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced identity monitoring services like social security monitoring and credit report monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.

IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.

Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.

One potential downside of IdentityIQ is that it is a younger company in the identity theft industry.

Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.

Why Can I Trust arrow_drop_down

User Reviews

Star Rating


282 Reviews

Review Breakdown

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Sentiment Criteria

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Quality of product or service
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August 23rd, 2017 Memphis, TN

I attempted to sign up for the 7-day trial, and the CC I was using kept gettin an error message as being invalid information. I tried 3x to make sure I was not entering in any wrong information, and each time it gave me the error. So I tried my debit card and it worked fine, and I was allowed to become a trial member. I then got an alert that my CC account was pre-authorized $19.99 3X in a row, even though the website was telling me it was not valid. They will do nothing for me, never offered me a free month for my troubles, or anyting but you can call your bank. Pretty bad.


Mike Duncan

July 13th, 2017

Our credit cards were stolen and I needed some help. The credit card company was great but I wanted better monitoring. I wanted to have someone monitor my identity and my credit. This company had a great price and has consistently given me the peace of mind I needed. They were one of the only ones I could find that gave me reports from all the credit bureaus with monitoring.


Brigitte Theriault

March 15th, 2017

This company forces you to call to cancel your membership. Then, instead of letting you run the full course of the month you paid for, it cancels your membership immediately when you call. I would have had 8 days left to my membership but they told me to call back to cancel in 8 days. Which, of course is a scam because they want you to forget to call so they can charge you. Not a fan of companies that behave this way. Credit Karma is free and I see no real difference between the two.



February 14th, 2017 Santee, CA

I get my credit report and my credit scores and it lets me know if anything has changed. I used this service to get a new car and get a better credit card. It even helps me figure out how I can move my score up.


Ariel Segall

February 6th, 2017 Fort Lauderdale, FL

Deliverable are of quality and reports are accurate and comprehensive Best customer service


Gary Press

February 3rd, 2017

I have been using Identity IQ for three years now. hi sis the best identity theft company that I have tried. Beyond great protection and superb customer service, the program has helped me grow my credit scores. Now, if I want to lease a car or buy a home, I get the best interest rates because my credit has become high. I really like the dashboard as I can navigate so easily. I can get a complete credit history and credit analysis in minutes. This is a product I am going to be using for life!



February 2nd, 2017

I've been using this service for a few years now, and so far it's been wonderful! A few years ago I had my purse stolen with a lot of personal information inside. I wish I had been monitoring my credit then, because I became a victim of Identity Theft a few months after my purse was stolen. Now, I get monthly updates and alerts anytime something changes to my profile. It even alerted me after I got married and changed my last name. For me, you can't put a price tag on peace of mind!



January 31st, 2017 Lake Worth, FL

I'm writing a review of this company because these days you usually never get what you pay for. I bought a new car Saturday afternoon and while I was having dinner that night my phone pinged and I received an email alert that a new credit account had been opened in my name. Of course since the information was correct there was nothing I had to do, but imagine if it wasn't! These guys delivered just as promised. Getting credit scores and credit reports is nice too. I have no idea what company the other reviewers were using, but it certainly was not the experience I had with IdentityIQ.


Nancy Soprych

January 24th, 2017

This company has been around awhile and really always improving benefits. The Credit Report is presented very well - it is easy to read and use. Receiving data from all 3 bureaus is a great benefit and better than most other sites offerings. You really receive what you pay for and the price is actually very reasonable compared to other sites. Customer service agents seemed very knowledgeable as they were able to answer questions about program and that satisfied my needs.



January 23rd, 2017

Hoorible company. I canceled a couple days after signing up and they continued billing me and when I called again and canceled they continued billing. 4th time and will see if it sticks. Horrible customer service and in my opinion a total scam. Beware!



January 23rd, 2017 Wildomar, CA

I have pulled my credit report and several other places online but this is the best display that I have seen yet. The report is much easier to read that the free sites. Good work making an easy to read product, worth the money to have a product that you can actually read and use.


Rick Ziemek

January 18th, 2017

This company is great. The plans and benefits they offer are flexible and priced very competitively compared to the market. I have been using them for years and so far its been great. The customer service staff has been very helpful.


Ramon Mercado

January 4th, 2017 El Paso, TX

I think credit karma is definitely way better than this and it's free. Called to cancel on the 15th of the month and had a charge on the 16th. They said it had gone thru on the 14th and they couldn't refund it so apparently I paid for the whole month but can't even use it or get my money back. What a scam.


jason royal

November 4th, 2016 Streamwood, IL

This is a great website for getting your credit reports and scores and for fruad monitoring. I tried to cancel once and the agents tried to save me with some scripts they probably have to read all the time, but that kind of thing is normla these days. I like the website and it's legit. I've called customer servcie a bunch of times and they are helpful. You can cancel anytime you want, the agents have to try to retain you just like any other company does wehn you call to cancel so don't beleive the bad reviews on that. I found a cheaper link for the same package which is It's $10 cheaper than going to the main website.



November 3rd, 2016 Streamwood, IL

This is a great website for getting your credit reports and scores and for fruad monitoring. I tried to cancel once and the agents tried to save me with some scripts they probably have to read all the time, but that kind of thing is normla these days. I like the website and it's legit. I've called customer servcie a bunch of times and they are helpful. You can cancel anytime you want, the agents have to try to retain you just like any other company does wehn you call to cancel so don't beleive the bad reviews on that. I found a cheaper link for the same package which is It's $10 cheaper than going to the main website.



October 17th, 2016 Randolph, MA

worst credit check service ever. advise to use a different one. my membership doesn't end until mid November and by October 17 they already say I don't have access to my account due to I cancelled the future memberships. so I have a membership till mid November which I cant use at all. Will never recommend this agency to anyone!!!!!!!!!!!


Rene Ramirez

October 12th, 2016

I had called to cancel my subscription 2 months ago but I'm still paying for it and every time I call they tell me my money is not refundable I don't think there a good company at all


Amber Ritter

September 8th, 2016 Houston, TX

Attempted to cancel this service, they put me on hold for 23 minutes and then hung up. Shady customer service.



July 29th, 2016 Broomfield, CO

I consistently tried to cancel my subscription for their services. First of all, it's 2016 and it's majorly inconvenient that the only way to cancel is to physically call in and wait on line for a customer service representative. When I first called to cancel, the girl asked why I was cancelling and told her I no longer needed the service. She told me she would be able to lower the price to $7.99, and I thought okay fine... $8 to get your credit score and monitored each month. Come to find out that the $7.99 was just for their basic program and I couldn't check anything. When I called to cancel they would tell me I had to call at the end of the month. Then when I would call to cancel they would say your card has already been charged, you will have to call again. SO. FRUSTRATING.



July 5th, 2016 Blue Springs, MO

I have tried to cancel this since March and I keep getting charged every month... They promise me to cancel and they just keep charging me... I am so frustrated with them!


christopher mazzella

June 20th, 2016 Jupiter, FL

This is nothing but a big scam, I recently couldn't log onto the system with numerous attempts and even calling customer service...So I cancelled the service and received an email stating this cancellation and than a few weeks latter they billed me again for another month....So fine I called looking for them to return my funds since I cancelled the service and the arrogant, rude, customer service agent refused to issue me a refund....Now I have to dispute it with my credit card company.....Going to do It since I am not going to be cheated by this scam of a company....


Glynnedora Thompson

May 20th, 2016 Fort Lauderdale, FL

the lack of knowledge from your Customer Service and Credit Counselling department is extremely frustrating it seem as though they're reading from a script and cannot deviate to provide any real needed information it's as if they are heartless and unconcern. I know that each of your reps get paid by the hour and seem to only be concerned about that i'm disputing my monthly fee with my bank and demanding a refund for what has yet to be explained to me about my service


Cat Arnaez

May 10th, 2016 Valrico, FL

This company is a scam. We got a simple report from a credit repair company and never signed up for services, and then Identity IQ thought they would just charges our cars for monthly services we never signed up for or authorized!


lavienia spraggins

April 25th, 2016 Minneapolis, MN

they make it extremely difficult to cancel. still getting charged after I canceled membership. never again


Stephen Herman

March 15th, 2016 San Clemente, CA

Horrible company. They won't let you cancel online and when you call to cancel, even if you have the rest of the month paid for in advance, they will not let you use it unless you call back. Obviously they're trying to hope that you won't call back in time to cancel and get the charge for another month. Complete waste of time and horrible customer service. Better to choose another company.



March 2nd, 2016 Greensboro, AL

Wanted to check my credit score and did I make a mistake. Identityiq is a joke. Tried to cancel twice and still getting charged. Reports are outdated all the time and worthless as in some cases there 4 months old. Can not see why anyone would use this site.



December 3rd, 2015 Manchester, NH

I signed up for this service to work with an attorney to resolve some credit issues. I cancelled my membership and they continued to charge my account. I was supposed to be refunded within 7-10 business days. This never happened. When I called and inquired, I was advised the refund was never processed. Now I have to wait another 7-10 business days. Overall, horrible customer service and an awful experience in working with this company.



November 11th, 2015 Fort Lee, NJ

Identity IQ, is a company based on stealing peoples money by gathering your bank account information from unknown sources, that they will not revile no matter how many times you request and put you on automatic draw till you take a notice.



October 30th, 2015 Lancaster, PA

Don't go with this company. The scores they report are inaccurate and when you get ahold of someone they are completely clueless. I cancelled my account and still got charged then when I called they said oh it's pending it will drop off. It didn't so I called back again and they said oh your bank has to deal with that and I'm like no you need to deal with it you charged it. Josh then replied we can't see it on our end so I can't take it off. I asked to speak to a supervisor and they are all in meetings. He told me to call back again tomorrow. What a joke! This company is a rip off don't do it!



June 16th, 2015 Hackensack, NJ

I'm already disappointed have been trying to signing in and only to have my bank account charge 7 time for your service no call back how can your company monitor people's credit score.please cancell my request and re emburst me the charge that was taken from my account.



May 21st, 2015 Englewood, CO

I've not had any problems with the company...however, I just canceled my service with them and even though they just debited my account for $16.95 I was told I would not be able to access anything for the rest of the month. can charge me for an entire month but I can't view anything the rest of the month? AND you aren't going to refund me? That's excellent customer service and business practices!! **sarcasm**



September 9th, 2014 Nashville, TN

This company is by far the most difficult I have ever tryed to deal with , I tryed to contact some one to find out my account info and payment date for a week when I finally did contact someone she was extremely rude and wouldn't answer my questions and refused to transfer me to someone who would now because if them my bank account I set up for companies like this is over drawn and the got paid cancelled my service and she refused my last thirty days service they were paid for ...