- IdentityIQ
IdentityIQ
check_circle VerifiedIdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.
The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.
The Good
- Identity Protection
- Affordable Monthly Plans
- Comprehensive Identity and Credit Reporting Services
- $1 Million Dollar Protection
- Online Educational Resources
Identity Protection
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.
The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
- National and International Criminal Record Monitoring
- SSN Trace
- Enhanced Change of Address Monitoring
- U.S.-Based Fraud Restoration Customer Service Team
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.
The Secure Plan includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.
Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.
The Secure Pro Plan includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.
Lastly, the Secure Max Plan includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Identity and Credit Reporting Services
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.
Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.
Unlike most of its competitors, IdentityIQ offers up to 12 credit reports per year.
$1 Million Dollar Protection
IdentityIQ will offer up to $1 million in identity theft insurance for users.
If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.
If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.
Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
Online Educational Resources
IdentityIQ provides an impressive amount of information regarding identity theft on its website.
These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
The Bad
- Partially Limited Services
Partially Limited Services
Although IdentityIQ does provide some great identity protection services, there are a few services that some other companies in the industry offer that IdentityIQ does not seem to provide like driver’s license monitoring, data breach monitoring, and antivirus software/additional device protection.
The Bottom Line
IdentityIQ strives to provide a comprehensive identity security suite.
The company offers consumers a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced identity monitoring services like social security monitoring and credit report monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.
IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.
Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.
One potential downside of IdentityIQ is that its services are somewhat limited in comparison to other top-rated identity protection companies, specifically when it comes to additional protective software and monitoring.
Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.
Message from
IdentityIQ
User Reviews
Star Rating
303 Reviews
Review Breakdown
Sentiment Criteria
Jen W
They have kept me up to date on everything that is going on!
Brenda Pratt
Overall experience has been wonderful. Whenever I needed assistance with any problem I had. IdentityIQ provided excellent customer service!
Diiamond Dallas
Using IdentityIQ is a reliable and fast service. Customer service is always there to help.
Donnyell
Been very useful.helped me in many ways.
Nicole Waters
I would like to say that I am so happy that I decided to take control of my identity with this company I have no worries because IdentityIQ alerts me about any and everything I feel protected. I told everyone I know about this company and what they could provide and when it comes to your identity and credit you shouldn’t think twice!
veronica woods
It is very affordable and I love the services you provide
D3anene
It is keeping my update with all my credit changes
Alberto Figuereo
Hello my name is Alberto Figuereo I can tell you my experience with IdentityIQ. This gam have. Even a great company that really helps you organize and gain back the credit that you have loose because of collections agency. It really work the personal that works in IdentityIQ are very cordially and professional. I recommend that company with my eyes closed.
Kassandra velazquez
I love the service, product and the customer service is amazing!
Alexis
I love this product that was referred to me by my credit coach. Everything is accurate and so easy to understand.
Kenya M Carter
I really like identity IQ it keeps your identity private and helps you keep up with your credit score
Rodney
Helping me manage my credit life! Always glad to get the alerts on credit change or just letting me know that you are there in the mist of things!
Ciara
IdentityIQ is a great tool when you’re trying to accurately track your credit history. They send you notifications with every change so that you can stay on top of what’s going on. Should you see something that looks suspicious, you’re able to act right away!
None
So far so good , keeps on top of activity
Marta Montellano
This is the second time I use this company to truck my score because of the service and accuracy.
Kevin Westbrook
Great service for the money. Keep it up guys. Thank you.!!
Jeffery Dixon
I really like how it breaks all my credit stuff down for me..
Ricky jones
I am totally happy with your service Keep the good job up
Brandon Clemoens
So far this service has been excellent! IdentityIQ has notified me of any potenitonal threats and has promptly keep me notified as my credit score is being repaired.
Judy Carrillo
I would highly recommend this service. It is accurate a s very useful to have control over all three of your credit scores.
Moira
IdIq is a very good service. Very informative as well as a great tool for keeping your credit scores in check. I have referred people to them.
Hollie
Very easy to use. Helped get me on track with notifications when something new happens.
Nesi vanisi
They were very helpful everytime I had any questions. I would automatically get alerts regarding any changes to my credit reports. I can easily go online and monitor my credit score and their customer service team were very always informative and answered all my questions.
Smith
Working with IdentityIQ has been no short of wonderful! The experience has been better than expected. Everyone is very kind and patient and really get you back where you need to be with great standing credit in less than 6 months! Completely satisfied!
Chip Griffith
Very simple app to down load as well as navigate thru, my wife and I both use it and have been very pleased by it's , have recommended to several friends to protect their self and download this helpful app on their phones
Elizabeth vinson
Very pleasant stuff very professional if I miss the payment they always call very polite they don’t blow my phone and I’m able to access my profile 24/7 .. very informative no hidden fees
Nita
I really like this service because as soon as someone does a hard inquiry on you. You will be notified immediately. That tells me this service is on its job.
Sherrie F
identity iq is convenient and affordable. It alerts you when there are any changes to your credit report which i love. I'm really impressed with the way that they handle business and I would definitely recommend them to anyone who would like to have more security about their on personal and business life.
Bethaney
Identity IQ is convenient and affordable. It alerts you when there are any changes to your credit report which is super helpful too.
Angena Roberts
Great experience All around. I am able to see my score and it easy to access everything
John
I'm really impressed with the way that they handle business and I would definitely recommend them to anyone who would like to have more security about their on personal and business life.
David winiarski
Easy to use and understand. Great value, everyone should use this service.
Donna Woodson
You let me know if someone is trying to steal my identity and report any suspicious activity. Thanks so much.
Knoll Duncan
Website is awesome lots of good information and honestly every question I’ve had I found the answer on the website!
Cassandra
I used their services to sign myself up first and everything was all good, but once i signed up my husband i ran into an issue. I signed my husband up and instead of them charging me for a trial they charged my credit card $29.99. I was so pissed and will not use their service again. I called in and let the rep from the company know what had happened and they wanted to speak with my husband when it was my credit card and my husband did not have access to my credit card. I had to text my husband my credit card info. The reason i was signing up for their services was because we was trying to work on our credit. I hate companies that try to give you a hard time. My tip to anyone would be to use a user friendly company because they are not.
Reply from IdentityIQ
Nov 01, 2018
I’m sorry to hear about your bad experience. I’ve reviewed both accounts and it appears you used a promotional link that offered a trial period; however, when your husband enrolled he went through our public site, not the special promotional link that offered the trial period. In regard to not being able to cancel on your husband’s behalf, our agents can only speak with the owner of the account for security and privacy reasons. We apologize for the inconvenience.
William evans
I have used identity q and very pleased they alert me anytime my credit has changed!i will use them again.
Katherine B Chapman
I joined while going through a debt elimination program. It allowed me to keep track of my credit and visually see my credit go from horrible in the 600’s back up to 700 and still climbing. It has also allowed me to see which companies still have derogatory comments about my credit.
brett harper
Signed up for them because I was told to from Sky Blue Credit Repair . Thought scores were accurate until after 4 months I went to try and apply for credit. The score I was given from the lender was 45 points lower than what identity IQ states. How does this happen when your paying 21.99 for a monthly service. Thought maybe it was a fluke so tried another lender, nope still the same, 40 points below the scores that I was paying for. Do not waste your money with this place. Not accurate what so ever.
Reply from IdentityIQ
Nov 01, 2018
We apologize you did not have a good experience using our service. There are many different scoring models used today, each of which uses its own mathematical formula. We use the VantageScore 3.0 model that was developed by all three of the credit reporting agencies. We do not make any changes to the score and show you only what we receive directly from the credit reporting agencies. Additionally, credit scores can fluctuate throughout the month; moving up or down, as information is added to your credit file.
Andrea Burnam
Great customer service. Keeps me updated with any changes being made to my credit profile.
Eric
We are very happy with the service we have gotten and would recommend to all of our friends.
Joel A
Great services all around, would definitely recommend.
Juleisa
Yes I like this service you could see your score an all that I recommend this service to everyone
Jaime Huckeba
We utilized Identity IQ during a time we were rebuilding our credit and found that their services were worth every penny. The reporting was accurate and the ability to see how our scores were improving was very valuable to us. We plan on getting back to using their services once we've finished the additional expenses we're incurring due to purchasing a new home!
Erica Bonilla
It’s informative. I have had it for awhile. They used to include the tracking chart now you have to upgrade. Overall it’s a good account to have
April King
Accidentally got another report that I already got day before and called them right after and they wont refund the 14.99. Dont go with them because if u accidentally click view instead of refresh u get charged double
Keith J
They're are great at monitoring my credit and keeping me updated of all changes. The website is easy to use and navigate. I would definitely recommend then to anyone.
Gladys
I signed up with Identity IQ for the 7 day trial, however when I accessed my credit reports and experienced how easy it is to navigate through their website and the accuracy of the credit reports , I decided to stay and cancelled my service with the other company (which was more expensive). I read some of the last reviews, and I must say customer service at IdentityIQ has been an exceptional experience for me. The representatives are very helpful and friendly when I call, which is very often since I have questions every time I get an alert. I have recommended Identityiq to my friends and family. Thank you for all your help!
Jose arellano
I'm very satisfied with identity Q They always notifie me of changes on my credit report
Joe Gafford
I had my credit worked on and needed to see day by day the credit score so I could communicate with my credit fix man. They are great!!!!!
Lover Barnes
IdentityIQ is a very useful tool for me in my journey to get my credit the way that it should. It very direct and easy to understand to know what you need to do.