Name: IdentityIQ
Rating: 4.2

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Erica Bonilla The Bronx, NY

It’s informative. I have had it for awhile. They used to include the tracking chart now you have to upgrade. Overall it’s a good account to have

7 years ago

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Joe Gafford Thackerville, OK

I had my credit worked on and needed to see day by day the credit score so I could communicate with my credit fix man. They are great!!!!!

7 years ago

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HILDA LOPEZ Ontario, CA

Its good to be monitoring you credit score in one page, you can see how it goes better and how you are using it, very nice

7 years ago

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Ryan Howard Devon, PA

I received my membership through my job. Identity IQ has done a great job of keeping me informed of what is going on in my credit report.

7 years ago

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Stephanie Eggers Rosamond, CA

The idea is great. However the customer service wasnt very clear on how their product works (the lowest plan). They also are hard to understand. A bit pricey for the product.

7 years ago

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Maria Santos Hollywood, FL

Hi, is good service, my coach recommend and used for several months. Thank you for help to community. Have good day and God bless .

7 years ago Edited September 14, 2021

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Radha Mount Vernon, NY

I love identity because it keeps me updated about what is going on with my credit and help me to improve my credit and pay my bills on time.

7 years ago

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frederick Los Angeles, CA

My experience with IDIQ was upsetting because the way they chose to do business with me. It was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my report. I would've canceled much sooner had I had known that. Again not about the money they really just tricked me into another plan that was completely useless.

7 years ago

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Kelly C Hoffman, NJ

Easiest program to use, alerted me to changes within my credit report so I can dispute them right away. Great price and safe to use!

7 years ago

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Tyre Alston Richmond, VA

Great customer service I had some questions in reference to what plan I have and the rep helped me along the way and there very professional

7 years ago

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Angelica Vivet Concord, CA

I had a couple of inquiries and IdentityIQ was able to help me explain the information very clearly and provide advise. Thank you

7 years ago

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Keith Grandberry Cordova, TN

The website is intuitive and the team eager to answer any questions. A must have for anyone concerned about their financial wealth.

7 years ago

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Pedro Clayton, NC

Nothing but great things from customer service to issues with my credit, al has been a tremendous experience I’d recommend to anyone.

7 years ago

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Johnny Martin Lovett Caddo Mills, TX

I had idenityiq for 1 month. I called after 1 month to see when they would update my scores. I could barely understand the representative and after we hung up I got an email that my account has been cancelled. I called back and come to find out they accidentally cancelled my account and they could not reinstate it I had to pay again to get it reinstated. They did volunteer to refund my money but it would take 3 to 5 days to get it back in my account

7 years ago

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Alejandro Martinez Mesa, AZ

Overall, very helpful.... always up to date and on point. Notifications are accurate when updates occur... will continue using them. Two thumbs up!!

7 years ago

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NM New York, NY

My experience has been amazing my credit score has improve and the liberty for me to check every month without impacting my score is a plus

7 years ago

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Nia Dumas Tacoma, WA

Scam artists! I signed up for their free 30 day trial just to check my score. I called them well before the trial had ended and requested cancellation of my account. The lady that i spoke with informed me that my account would be cancelled. Next thing I know, I get an email from the company a few weeks later. So I go and check my bank account and they’ve taken the money out. The woman never cancelled my account! And now they won’t give my money back.

7 years ago

Reply from IdentityIQ

Nia, we take negative feedback seriously and want to make sure that all your concerns have been addressed. After reviewing your account it looks like you enrolled in a 7-day $1.00 trial offer on March 9th, 2018. This offer allows a consumer to try our service for $1.00 over 7 days. We do not have any promotions that offer a 30-day trial. By March 16th, we did not receive a cancellation request and your account was charged. We do see that you utilized our services and pulled your credit report and your last log in to your account was on March 17th. On April 9th, although you had fully used the services and did not cancel during the 7-day trial period, you were refunded the amount charged. Please let us know if there is anything else that is outstanding or if you need further assistance.

Apr. 19th, 2018

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Joey Milligan

They let me see whats going on with my credit at all times and alerts me when things change always good to have someone watching your 6.

8 years ago

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Brahian Toribio New York, NY

Very satisfied with the services that identity IQ provides to Thier customers, they are always looking for ways to better your credit and keep it safe .

8 years ago

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Jerry Martinez Island Park, NY

This company is a complete RIP-OFF. DO NOT DO BUSINESS WITH THEM. They lock you into recurring payments. Then cannot backdate cancellations. You have to call back when it's about to expire, or you will be charged another month. If you choose to cancel immediately, you are still charged but will not be able to use the services for the rest of the month.

8 years ago

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Daphne Charlotte, NC

SCAM!SCAM! Do not enter your credit card information to try free for 7 days! They don’t tell you on the company’s landing page, when canceling the 7 day trial , it can’t be cancelled online. You will have to call a customer service line that’s only open Monday- Friday. If the 7th day falls on a weekend they will CHARGE your card on the 7th day! STAY AWAY FROM THIS SITE!

8 years ago

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Steve Pomona, CA

After I shopped around, I found that Identity IQ made me feel like a valued customer. Thank you for treating me like a person instead of a number.

8 years ago

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Christina Bauer Upland, CA

Identity IQ has been a major help in protecting my identity and giving me the proper information to do so. I highly recommend Identity IQ!

8 years ago

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April

I started with the free trial. I went in on day 6 which was a Friday to cancel however it was after 5pm. There is no way to cancel online you have to call. But they're only available by phone M-F 8-5. Therefore I was charged the 19.99 that I never wanted. Call today to cancel and even though I've now paid for another month I will no longer have access as of today. It is setup to take advantage of people. Sure I'll call back and cancel but we all know that we forget or god forbid it falls on a weekend and then bam another charge! Bad customer service.

8 years ago

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Doug Memphis, TN

I attempted to sign up for the 7-day trial, and the CC I was using kept gettin an error message as being invalid information. I tried 3x to make sure I was not entering in any wrong information, and each time it gave me the error. So I tried my debit card and it worked fine, and I was allowed to become a trial member. I then got an alert that my CC account was pre-authorized $19.99 3X in a row, even though the website was telling me it was not valid. They will do nothing for me, never offered me a free month for my troubles, or anyting but you can call your bank. Pretty bad.

8 years ago

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Brigitte Theriault

This company forces you to call to cancel your membership. Then, instead of letting you run the full course of the month you paid for, it cancels your membership immediately when you call. I would have had 8 days left to my membership but they told me to call back to cancel in 8 days. Which, of course is a scam because they want you to forget to call so they can charge you. Not a fan of companies that behave this way. Credit Karma is free and I see no real difference between the two.

9 years ago

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christopher mazzella Jupiter, FL

This is nothing but a big scam, I recently couldn't log onto the system with numerous attempts and even calling customer service...So I cancelled the service and received an email stating this cancellation and than a few weeks latter they billed me again for another month....So fine I called looking for them to return my funds since I cancelled the service and the arrogant, rude, customer service agent refused to issue me a refund....Now I have to dispute it with my credit card company.....Going to do It since I am not going to be cheated by this scam of a company....

9 years ago

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Glynnedora Thompson Fort Lauderdale, FL

the lack of knowledge from your Customer Service and Credit Counselling department is extremely frustrating it seem as though they're reading from a script and cannot deviate to provide any real needed information it's as if they are heartless and unconcern. I know that each of your reps get paid by the hour and seem to only be concerned about that i'm disputing my monthly fee with my bank and demanding a refund for what has yet to be explained to me about my service

9 years ago

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Stephen Herman San Clemente, CA

Horrible company. They won't let you cancel online and when you call to cancel, even if you have the rest of the month paid for in advance, they will not let you use it unless you call back. Obviously they're trying to hope that you won't call back in time to cancel and get the charge for another month. Complete waste of time and horrible customer service. Better to choose another company.

10 years ago

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Patricia Manchester, NH

I signed up for this service to work with an attorney to resolve some credit issues. I cancelled my membership and they continued to charge my account. I was supposed to be refunded within 7-10 business days. This never happened. When I called and inquired, I was advised the refund was never processed. Now I have to wait another 7-10 business days. Overall, horrible customer service and an awful experience in working with this company.

10 years ago

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Me Englewood, CO

I've not had any problems with the company...however, I just canceled my service with them and even though they just debited my account for $16.95 I was told I would not be able to access anything for the rest of the month. Umm...ok...you can charge me for an entire month but I can't view anything the rest of the month? AND you aren't going to refund me? That's excellent customer service and business practices!! **sarcasm**

10 years ago

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Me Nashville, TN

This company is by far the most difficult I have ever tryed to deal with , I tryed to contact some one to find out my account info and payment date for a week when I finally did contact someone she was extremely rude and wouldn't answer my questions and refused to transfer me to someone who would now because if them my bank account I set up for companies like this is over drawn and the got paid cancelled my service and she refused my last thirty days service they were paid for ...

11 years ago

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Austin Sisneros Idaho Falls, ID

I received monthly updates on any suspicious activity. The problem I received was they would send me an email that 74 of my passwords were compromised and I had to click a billion times to find which ones I needed to reset. Drove me nuts.

3 years ago

Reply from IdentityIQ

Thank you for your feedback, Austin. We appreciate your review, and for choosing IdentityIQ services for your identity theft protection and credit report monitoring needs. We apologize for your experience in regard to the email you received. Our 100% U.S.-based customer service team is happy to assist.

May. 3rd, 2022

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Di Tredway

This is a very good company to stay on top of everything to do with your personal information and to be alerted every time something happens as soon as it happens.

4 years ago

Reply from IdentityIQ

Thank you for your kind words and choosing IdentityIQ services! We are happy to provide you with identity theft protection and real-time credit report monitoring.

Feb. 28th, 2022

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Verified Customer

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Tyree Round Rock, TX

Very experienced, quick in updating credit score

4 years ago

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Verified Customer

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Lonnie Cheraw, SC

I chose IdentityIQ for their better monitoring system. It has been helpful.

4 years ago

Reply from IdentityIQ

Thank you for your review and for choosing IdentityIQ services for industry-leading credit report and identity theft monitoring!

Apr. 20th, 2021

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Verified Customer

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Rober

They are very helpful and thy ehr great the service was good

8 years ago

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Major Perry

If all my 3 credit reports from all credit bureau is accurate. Yeah, I’m all for paying the monthly fee.

2 years ago

Reply from IdentityIQ

Thank you for your review, Major! We are happy to hear you're enjoying your 3-bureau credit reports and scores!

Jun. 6th, 2023

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Janice Humphrey (BV)

Great service! We had issues with possible identity theft during a home refinance and they helped protect our identity.

3 years ago

Reply from IdentityIQ

Thank you for your review, Janice! We are happy to hear you had a great experience with us while we helped protect your identity!

Dec. 28th, 2022

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nicholas courtway

The time effort and dedication that these people put into the actual service they provide is outstanding and phenomenal

4 years ago

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Ariel H Cleveland, OH

I haven’t any problems with this service and it helped me get help fixing my credit. Good investment.

6 years ago

Reply from IdentityIQ

Thank you so much, Ariel.

Mar. 6th, 2020

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Dean h Bolingbrook, IL

Very easy to use and fairly priced. Would highly recommend using if you are trying to rebuild your credit.

6 years ago

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Bob Budow Albuquerque, NM

The only complaint I have is that I have to wait to long to refresh my scores other than that everything is good

6 years ago

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O. Smith San Jose, CA

Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.

7 years ago

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Brianna Clovis, CA

If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.

7 years ago

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Carmen Dennis Rockford, IL

I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.

7 years ago

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haloti kale Mesa, AZ

You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others

7 years ago

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Farshid Santa Ana, CA

Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it

7 years ago

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Bonel Bastian Orlando, FL

Pretty good as far as keeping me informed.. Very helpful in my credit rebuilding journey and would recommend to anyone

7 years ago

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Alaa K Yonkers, NY

I like identityIQ due to the fact it’s striaght to the point facts and simple to use, at a reasonable price.

7 years ago