IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.

The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.

The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.

IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.

The Good

  • Identity Protection
  • Affordable Monthly Plans
  • Comprehensive Identity and Credit Reporting Services
  • $1 Million Dollar Protection
  • Online Educational Resources

Identity Protection

IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.

The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.

Identity monitoring includes:

  • National and International Criminal Record Monitoring
  • SSN Trace
  • Enhanced Change of Address Monitoring
  • U.S.-Based Fraud Restoration Customer Service Team

Affordable Monthly Plans

IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.

The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.

Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.

The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.

The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.

Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.

Comprehensive Identity and Credit Reporting Services

IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.

Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.

Additionally, customers can see changes as they happen with the following daily credit monitoring alerts:

  • Change of address
  • Change of personal information 
  • Reporting of a delinquent account
  • Credit inquiries 
  • New public records
  • Judgments 
  • New credit accounts and loans

$1 Million Dollar Protection

IdentityIQ will offer up to $1 million in identity theft insurance for users.

If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.

If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.

Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.

Online Educational Resources

IdentityIQ provides an impressive amount of information regarding identity theft on its website.

These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.

Visit Site

The Bad

  • Time in Business

Time in Business 

The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.

The Bottom Line

IdentityIQ strives to provide a comprehensive identity security suite.

The company offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced identity monitoring services like social security monitoring and credit report monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.

IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.

Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.

One potential downside of IdentityIQ is that it is a younger company in the identity theft industry.

Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.

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User Reviews

Star Rating

4.2
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303 Reviews

Review Breakdown

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Gladys

July 25th, 2018 Riverside, CA DETAILS arrow_drop_down
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I signed up with Identity IQ for the 7 day trial, however when I accessed my credit reports and experienced how easy it is to navigate through their website and the accuracy of the credit reports , I decided to stay and cancelled my service with the other company (which was more expensive). I read some of the last reviews, and I must say customer service at IdentityIQ has been an exceptional experience for me. The representatives are very helpful and friendly when I call, which is very often since I have questions every time I get an alert. I have recommended Identityiq to my friends and family. Thank you for all your help!

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Eddie

July 23rd, 2018 Pasco, WA DETAILS arrow_drop_down
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Customer service is the greatest I really recommend this great people to anyone.

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HILDA LOPEZ

July 20th, 2018 Ontario, CA DETAILS arrow_drop_down
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Its good to be monitoring you credit score in one page, you can see how it goes better and how you are using it, very nice

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Jacqueline Zacarias

July 18th, 2018 Hollywood, FL DETAILS arrow_drop_down
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Always on point with any changes happening on my credit.

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Beatrice DeJesus

July 17th, 2018 Philadelphia, PA DETAILS arrow_drop_down
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Efficient and reliable, monitors your credit and gives you an accurate credit score l!

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Rose

July 16th, 2018 Warrenton, MO DETAILS arrow_drop_down
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Works as it should. Good customer service

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Tammy Timmons

July 11th, 2018 Montgomery, AL

I am really please with your service. Awesome Customer Service

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Jon

July 9th, 2018 Carrollton, TX DETAILS arrow_drop_down
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You have helped so much with spotting problems within my credit. I appreciate all that you have done.

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Akosua Darko

July 5th, 2018 East Hartford, CT DETAILS arrow_drop_down
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I love the services they help me keep tracks of my credit report

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Stephanie Eggers

July 5th, 2018 Rosamond, CA DETAILS arrow_drop_down
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The idea is great. However the customer service wasnt very clear on how their product works (the lowest plan). They also are hard to understand. A bit pricey for the product.

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Gabe Beattie

July 5th, 2018 Brandon, FL DETAILS arrow_drop_down
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Great company for credit building, credit review. Customer service was excellent

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Donald Porter

July 5th, 2018 Phoenix, AZ DETAILS arrow_drop_down
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Your service has been prompt and dead on. I just want to say, keep up the good work.

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Ryan Howard

July 5th, 2018 Devon, PA DETAILS arrow_drop_down
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I received my membership through my job. Identity IQ has done a great job of keeping me informed of what is going on in my credit report.

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Ralph

July 2nd, 2018 Dale, TX DETAILS arrow_drop_down
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I believe this is just one to help better your future in the way to help view your score and to be able to help better your life

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Maria Arevalo

July 2nd, 2018 Buda, TX DETAILS arrow_drop_down
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IdentityIQ is a great tool for monitoring and staying on top of your credit! I love that they email you every time there are any changes in your credit report!

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Perry

June 28th, 2018 Chesapeake, VA DETAILS arrow_drop_down
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Correct service am fully satisfied with everything will sure recommend this service to friends

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Chely

June 28th, 2018 Perth Amboy, NJ DETAILS arrow_drop_down
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Identity IQ is worth the money.They keep you up to date and alert you of any suspicious activity or credit change.

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Shameaka

June 27th, 2018 Suitland, MD DETAILS arrow_drop_down
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Identity IQ is one of the best credit monitoring providers I’ve used. They update me via email when there’s been change to my credit report and/or score. I think the monthly fee is reasonable for the services received.

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Kateri McKnight

June 26th, 2018 Houston, TX DETAILS arrow_drop_down
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This company has assisted me in monitoring the progress of my credit repair. I am glad that I can get all 3 credit bureau information from this one site. It's actually better than having a membership with the actual individual bureaus.

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John Ames

June 25th, 2018 Scott, LA DETAILS arrow_drop_down
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Over good service, easy access, great customer service

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Misty

June 25th, 2018 Palmer, TX DETAILS arrow_drop_down
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Our credit score is going up just as promise, no deletions- but it is higher! There is always someone available to talk me through the progress and my questions. So far, wonderful experience!

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Wolfgang Pock

June 25th, 2018 Lakewood, WA DETAILS arrow_drop_down
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Poor call back system. I had called several times but had to wait 2 days for a return call

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Lupe Davila

June 21st, 2018 Richmond, TX DETAILS arrow_drop_down
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Very accurate score system and notification alerts

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Maria Santos

June 21st, 2018 Hollywood, FL DETAILS arrow_drop_down
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Hi, is good service, my coach recommend and used for several months. Thank you for help to community. Have good day and God bless .

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Tara

June 21st, 2018 East Moline, IL DETAILS arrow_drop_down
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Every time I call with questions or to reset my password everyone is very pleasant and helpful

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Radha

June 18th, 2018 Mount Vernon, NY DETAILS arrow_drop_down
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I love identity because it keeps me updated about what is going on with my credit and help me to improve my credit and pay my bills on time.

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frederick

June 15th, 2018 Los Angeles, CA DETAILS arrow_drop_down
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My experience with IDIQ was upsetting because the way they chose to do business with me. It was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my report. I would've canceled much sooner had I had known that. Again not about the money they really just tricked me into another plan that was completely useless.

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ivory wilson

June 15th, 2018 St Louis, MO

love it , i log right in and take a look and is right there ! will def refer to use this company

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Daniel B

June 15th, 2018 Bradenton, FL DETAILS arrow_drop_down
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Identity IQ is super fast about reporting inquiries and always up to date on the reports. I've already referred Identity IQ to my friends and family.

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Marshall Henderson

June 15th, 2018 Sioux Falls, SD DETAILS arrow_drop_down
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Each time I've talked with someone they've been polite, courteous and understanding. I've never felt like a second rate human because of the services that Identity IQ has provided.

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Deneesa Woodyard

June 14th, 2018 La Grange, GA DETAILS arrow_drop_down
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They are very detailed about the things referring to my score, and my identity.

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Julian

June 14th, 2018 DETAILS arrow_drop_down
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Its been helpful in showing me what my credit scores are for the 3 main companies

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Amanda Elebario

June 14th, 2018 Los Lunas, NM DETAILS arrow_drop_down
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Great experience I love how helpful this is. Immediately informs when there is a change being made on my credit report.

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Julie Ritter

June 14th, 2018 Tustin, CA DETAILS arrow_drop_down
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I was never able to log in to my account. I had someone else’s security questions linked to my account. I called to correct it twice. Both times I was told it had been fixed. Still I was never able to log in to my account. At almost $20/mo, the least I expected was to see my credit scores. Went with a less expensive, efficient company.

IdentityIQ Logo

Reply from IdentityIQ

Jun 14, 2018

Hi Julie, we've reviewed your account and it looks like you've been a customer with us since 2016. In the time you've been with us we show that you've logged in multiple times. In September of 2017 you did have an issue resetting your password and were presented with the security question for your account. The incorrect answer was given and with the help of customer service, your security questions were reset and you logged in successfully. In December we're showing that you had an issue pulling an Equifax credit report due to Equifax requiring a previous address to verify your identity and pull the correct data. We at that time gave you an additional free credit report. We are still showing that you have an active account with us. We do show that you still have an open account with us. Please let me know if any of the information that we are showing is incorrect. I'm sorry your experience over the past couple years hasn't been what you were looking for. We'd love to keep you as a customer, please let us know what we can do to make it happen.

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Robert

June 12th, 2018 Lynchburg, VA DETAILS arrow_drop_down
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Just dealt with them on the phone after the refused to cancel my account and were trying to continuously charge me for six months. Customer service was very unprofessional and would not recommend them!

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Abraham Matamoros

June 8th, 2018 Los Fresnos, TX DETAILS arrow_drop_down
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My experience with IQ has been pleasant. Easy to read thru the website and customer service is very helpful.

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Kristie Dunn

June 5th, 2018 Raleigh, NC DETAILS arrow_drop_down
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The updates received are in a timely manner and the reporting of data is accurate

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Dorothy white

June 5th, 2018 Quitman, TX DETAILS arrow_drop_down
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Love it very nice and reasonably people

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MARIO MOLINA

June 5th, 2018 Sacramento, CA DETAILS arrow_drop_down
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I was amazed by the outcome of my credit being repaired! As a result, I now enjoy having a high credit score (795)!

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Cesar Rodriguez

May 29th, 2018 Las Vegas, NV DETAILS arrow_drop_down
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I am a current customer and feel that this investment has been a very beneficial and effective means of protecting my credit and identity in these times that we live in with all the cyber breaching that we have experienced.

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Marissa

May 29th, 2018 Schertz, TX DETAILS arrow_drop_down
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Really love the accuracy and details with identiQ. I like knowing where I stand with my credit and how I can improve.

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Kelly C

May 29th, 2018 Hoffman, NJ DETAILS arrow_drop_down
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Easiest program to use, alerted me to changes within my credit report so I can dispute them right away. Great price and safe to use!

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Tyre Alston

May 25th, 2018 Richmond, VA DETAILS arrow_drop_down
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Great customer service I had some questions in reference to what plan I have and the rep helped me along the way and there very professional

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Melynda

May 25th, 2018 Travelers Rest, SC DETAILS arrow_drop_down
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You get all the reporting bureaus! Access is easy on computer or mobile. Your credit report is accessible and easy to read and understand. The additional services is great to also have at your fingertips. I haven't had an issue yet. I recommend to anyone who's repairing their credit. I'm pleased!!!!

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David Jones

May 24th, 2018 Clarkston, UT DETAILS arrow_drop_down
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So great experience went to you and help me repair my credit so I can buy my home

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Erin Ewing

May 23rd, 2018 Manor, TX DETAILS arrow_drop_down
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They are very professional and will answer any questions you may have. I would definitely use them again.

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cesar chapa

May 22nd, 2018 Lancaster, TX DETAILS arrow_drop_down
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Very good service ... truly do see results.... should have done it along time ago... very pleased with results..... always call you and email you to keep you updated on resluts and progress ... and best of all RESULTS ... cant get any better

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Rhonda Caldwell

May 21st, 2018 Houston, TX DETAILS arrow_drop_down
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I give IdentityIQ a 5 because my time with your service was short but it that time period I was pleased with the quickness of the report being provided, the look of the report and how easy it was to read and understand. It was also easy to cancel the service when it came time for me to do that!

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Johnny

May 18th, 2018 Farmington, NM DETAILS arrow_drop_down
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Good service, emails are helpful, nice to keep tabs on my credit .

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DeBorah Wright

May 18th, 2018 Ellenwood, GA DETAILS arrow_drop_down
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Everything is accurate and simplified. Very great monitor and I feel safe using app.