- IdentityIQ
IdentityIQ
check_circle VerifiedIdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.
The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.
The Good
- Identity Protection
- Affordable Monthly Plans
- Comprehensive Identity and Credit Reporting Services
- $1 Million Dollar Protection
- Online Educational Resources
Identity Protection
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.
The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
- National and International Criminal Record Monitoring
- SSN Trace
- Enhanced Change of Address Monitoring
- U.S.-Based Fraud Restoration Customer Service Team
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.
The Secure Plan includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.
Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.
The Secure Pro Plan includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.
Lastly, the Secure Max Plan includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Identity and Credit Reporting Services
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.
Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.
Unlike most of its competitors, IdentityIQ offers up to 12 credit reports per year.
$1 Million Dollar Protection
IdentityIQ will offer up to $1 million in identity theft insurance for users.
If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.
If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.
Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
Online Educational Resources
IdentityIQ provides an impressive amount of information regarding identity theft on its website.
These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
The Bad
- Partially Limited Services
Partially Limited Services
Although IdentityIQ does provide some great identity protection services, there are a few services that some other companies in the industry offer that IdentityIQ does not seem to provide like driver’s license monitoring, data breach monitoring, and antivirus software/additional device protection.
The Bottom Line
IdentityIQ strives to provide a comprehensive identity security suite.
The company offers consumers a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced identity monitoring services like social security monitoring and credit report monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.
IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.
Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.
One potential downside of IdentityIQ is that its services are somewhat limited in comparison to other top-rated identity protection companies, specifically when it comes to additional protective software and monitoring.
Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.
Message from
IdentityIQ
User Reviews
Star Rating
303 Reviews
Review Breakdown
Sentiment Criteria
Cecil Marie Harris
Positive feed back. Very accurate. I would recommend to others
Eddie
Customer service is the greatest I really recommend this great people to anyone.
HILDA LOPEZ
Its good to be monitoring you credit score in one page, you can see how it goes better and how you are using it, very nice
Beatrice DeJesus
Efficient and reliable, monitors your credit and gives you an accurate credit score l!
Rose
Works as it should. Good customer service
Jacqueline Zacarias
Always on point with any changes happening on my credit.
Tammy Timmons
I am really please with your service. Awesome Customer Service
Jon
You have helped so much with spotting problems within my credit. I appreciate all that you have done.
Ryan Howard
I received my membership through my job. Identity IQ has done a great job of keeping me informed of what is going on in my credit report.
Donald Porter
Your service has been prompt and dead on. I just want to say, keep up the good work.
Gabe Beattie
Great company for credit building, credit review. Customer service was excellent
Stephanie Eggers
The idea is great. However the customer service wasnt very clear on how their product works (the lowest plan). They also are hard to understand. A bit pricey for the product.
Akosua Darko
I love the services they help me keep tracks of my credit report
Ralph
I believe this is just one to help better your future in the way to help view your score and to be able to help better your life
Maria Arevalo
IdentityIQ is a great tool for monitoring and staying on top of your credit! I love that they email you every time there are any changes in your credit report!
Chely
Identity IQ is worth the money.They keep you up to date and alert you of any suspicious activity or credit change.
Perry
Correct service am fully satisfied with everything will sure recommend this service to friends
Shameaka
Identity IQ is one of the best credit monitoring providers I’ve used. They update me via email when there’s been change to my credit report and/or score. I think the monthly fee is reasonable for the services received.
Kateri McKnight
This company has assisted me in monitoring the progress of my credit repair. I am glad that I can get all 3 credit bureau information from this one site. It's actually better than having a membership with the actual individual bureaus.
John Ames
Over good service, easy access, great customer service
Maria Santos
Hi, is good service, my coach recommend and used for several months. Thank you for help to community. Have good day and God bless .
Lupe Davila
Very accurate score system and notification alerts
Tara
Every time I call with questions or to reset my password everyone is very pleasant and helpful
Radha
I love identity because it keeps me updated about what is going on with my credit and help me to improve my credit and pay my bills on time.
frederick
My experience with IDIQ was upsetting because the way they chose to do business with me. It was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my report. I would've canceled much sooner had I had known that. Again not about the money they really just tricked me into another plan that was completely useless.
Marshall Henderson
Each time I've talked with someone they've been polite, courteous and understanding. I've never felt like a second rate human because of the services that Identity IQ has provided.
Daniel B
Identity IQ is super fast about reporting inquiries and always up to date on the reports. I've already referred Identity IQ to my friends and family.
Julie Ritter
I was never able to log in to my account. I had someone else’s security questions linked to my account. I called to correct it twice. Both times I was told it had been fixed. Still I was never able to log in to my account. At almost $20/mo, the least I expected was to see my credit scores. Went with a less expensive, efficient company.
Reply from IdentityIQ
Jun 14, 2018
Hi Julie, we've reviewed your account and it looks like you've been a customer with us since 2016. In the time you've been with us we show that you've logged in multiple times. In September of 2017 you did have an issue resetting your password and were presented with the security question for your account. The incorrect answer was given and with the help of customer service, your security questions were reset and you logged in successfully. In December we're showing that you had an issue pulling an Equifax credit report due to Equifax requiring a previous address to verify your identity and pull the correct data. We at that time gave you an additional free credit report. We are still showing that you have an active account with us. We do show that you still have an open account with us. Please let me know if any of the information that we are showing is incorrect. I'm sorry your experience over the past couple years hasn't been what you were looking for. We'd love to keep you as a customer, please let us know what we can do to make it happen.
Amanda Elebario
Great experience I love how helpful this is. Immediately informs when there is a change being made on my credit report.
Julian
Its been helpful in showing me what my credit scores are for the 3 main companies
Deneesa Woodyard
They are very detailed about the things referring to my score, and my identity.
Robert
Just dealt with them on the phone after the refused to cancel my account and were trying to continuously charge me for six months. Customer service was very unprofessional and would not recommend them!
Abraham Matamoros
My experience with IQ has been pleasant. Easy to read thru the website and customer service is very helpful.
Cesar Rodriguez
I am a current customer and feel that this investment has been a very beneficial and effective means of protecting my credit and identity in these times that we live in with all the cyber breaching that we have experienced.
Marissa
Really love the accuracy and details with identiQ. I like knowing where I stand with my credit and how I can improve.
Kelly C
Easiest program to use, alerted me to changes within my credit report so I can dispute them right away. Great price and safe to use!
Melynda
You get all the reporting bureaus! Access is easy on computer or mobile. Your credit report is accessible and easy to read and understand. The additional services is great to also have at your fingertips. I haven't had an issue yet. I recommend to anyone who's repairing their credit. I'm pleased!!!!
Tyre Alston
Great customer service I had some questions in reference to what plan I have and the rep helped me along the way and there very professional
MARIO MOLINA
I was amazed by the outcome of my credit being repaired! As a result, I now enjoy having a high credit score (795)!
Erin Ewing
They are very professional and will answer any questions you may have. I would definitely use them again.
ivory wilson
love it , i log right in and take a look and is right there ! will def refer to use this company
cesar chapa
Very good service ... truly do see results.... should have done it along time ago... very pleased with results..... always call you and email you to keep you updated on resluts and progress ... and best of all RESULTS ... cant get any better
Dorothy white
Love it very nice and reasonably people
Misty
Our credit score is going up just as promise, no deletions- but it is higher! There is always someone available to talk me through the progress and my questions. So far, wonderful experience!
Wolfgang Pock
Poor call back system. I had called several times but had to wait 2 days for a return call
Rhonda Caldwell
I give IdentityIQ a 5 because my time with your service was short but it that time period I was pleased with the quickness of the report being provided, the look of the report and how easy it was to read and understand. It was also easy to cancel the service when it came time for me to do that!
Jaklynn Anderson
Accurate credit score very detailed and up-to-date that's all you can ask for and I'm thankful
SARAH Davis
Tracking made easy! I can see exactly what's going on with my credit tracking and I love it!
Pat wills
Identity iq Ia a great way to check your credit report and see where you stand as far as being approved for loans or credit cards or even to purchase a brand new car, it shows you updates and why your credit may have went up or down.
Kristie Dunn
The updates received are in a timely manner and the reporting of data is accurate