Name: IdentityIQ
Rating: 4.2

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Pedro Clayton, NC

Nothing but great things from customer service to issues with my credit, al has been a tremendous experience I’d recommend to anyone.

4 years ago

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Johnny Martin Lovett Caddo Mills, TX

I had idenityiq for 1 month. I called after 1 month to see when they would update my scores. I could barely understand the representative and after we hung up I got an email that my account has been cancelled. I called back and come to find out they accidentally cancelled my account and they could not reinstate it I had to pay again to get it reinstated. They did volunteer to refund my money but it would take 3 to 5 days to get it back in my account

4 years ago

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Alejandro Martinez Mesa, AZ

Overall, very helpful.... always up to date and on point. Notifications are accurate when updates occur... will continue using them. Two thumbs up!!

4 years ago

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NM New York, NY

My experience has been amazing my credit score has improve and the liberty for me to check every month without impacting my score is a plus

4 years ago

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Nia Dumas Tacoma, WA

Scam artists! I signed up for their free 30 day trial just to check my score. I called them well before the trial had ended and requested cancellation of my account. The lady that i spoke with informed me that my account would be cancelled. Next thing I know, I get an email from the company a few weeks later. So I go and check my bank account and they’ve taken the money out. The woman never cancelled my account! And now they won’t give my money back.

4 years ago

Reply from IdentityIQ

Nia, we take negative feedback seriously and want to make sure that all your concerns have been addressed. After reviewing your account it looks like you enrolled in a 7-day $1.00 trial offer on March 9th, 2018. This offer allows a consumer to try our service for $1.00 over 7 days. We do not have any promotions that offer a 30-day trial. By March 16th, we did not receive a cancellation request and your account was charged. We do see that you utilized our services and pulled your credit report and your last log in to your account was on March 17th. On April 9th, although you had fully used the services and did not cancel during the 7-day trial period, you were refunded the amount charged. Please let us know if there is anything else that is outstanding or if you need further assistance.

Apr. 19th, 2018

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Joey Milligan

They let me see whats going on with my credit at all times and alerts me when things change always good to have someone watching your 6.

4 years ago

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Brahian Toribio New York, NY

Very satisfied with the services that identity IQ provides to Thier customers, they are always looking for ways to better your credit and keep it safe .

4 years ago

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Jerry Martinez Island Park, NY

This company is a complete RIP-OFF. DO NOT DO BUSINESS WITH THEM. They lock you into recurring payments. Then cannot backdate cancellations. You have to call back when it's about to expire, or you will be charged another month. If you choose to cancel immediately, you are still charged but will not be able to use the services for the rest of the month.

4 years ago

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Daphne Charlotte, NC

SCAM!SCAM! Do not enter your credit card information to try free for 7 days! They don’t tell you on the company’s landing page, when canceling the 7 day trial , it can’t be cancelled online. You will have to call a customer service line that’s only open Monday- Friday. If the 7th day falls on a weekend they will CHARGE your card on the 7th day! STAY AWAY FROM THIS SITE!

4 years ago

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Steve Pomona, CA

After I shopped around, I found that Identity IQ made me feel like a valued customer. Thank you for treating me like a person instead of a number.

4 years ago

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Christina Bauer Upland, CA

Identity IQ has been a major help in protecting my identity and giving me the proper information to do so. I highly recommend Identity IQ!

4 years ago

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April

I started with the free trial. I went in on day 6 which was a Friday to cancel however it was after 5pm. There is no way to cancel online you have to call. But they're only available by phone M-F 8-5. Therefore I was charged the 19.99 that I never wanted. Call today to cancel and even though I've now paid for another month I will no longer have access as of today. It is setup to take advantage of people. Sure I'll call back and cancel but we all know that we forget or god forbid it falls on a weekend and then bam another charge! Bad customer service.

4 years ago

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Doug Memphis, TN

I attempted to sign up for the 7-day trial, and the CC I was using kept gettin an error message as being invalid information. I tried 3x to make sure I was not entering in any wrong information, and each time it gave me the error. So I tried my debit card and it worked fine, and I was allowed to become a trial member. I then got an alert that my CC account was pre-authorized $19.99 3X in a row, even though the website was telling me it was not valid. They will do nothing for me, never offered me a free month for my troubles, or anyting but you can call your bank. Pretty bad.

4 years ago

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Brigitte Theriault

This company forces you to call to cancel your membership. Then, instead of letting you run the full course of the month you paid for, it cancels your membership immediately when you call. I would have had 8 days left to my membership but they told me to call back to cancel in 8 days. Which, of course is a scam because they want you to forget to call so they can charge you. Not a fan of companies that behave this way. Credit Karma is free and I see no real difference between the two.

5 years ago

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christopher mazzella Jupiter, FL

This is nothing but a big scam, I recently couldn't log onto the system with numerous attempts and even calling customer service...So I cancelled the service and received an email stating this cancellation and than a few weeks latter they billed me again for another month....So fine I called looking for them to return my funds since I cancelled the service and the arrogant, rude, customer service agent refused to issue me a refund....Now I have to dispute it with my credit card company.....Going to do It since I am not going to be cheated by this scam of a company....

6 years ago

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Glynnedora Thompson Fort Lauderdale, FL

the lack of knowledge from your Customer Service and Credit Counselling department is extremely frustrating it seem as though they're reading from a script and cannot deviate to provide any real needed information it's as if they are heartless and unconcern. I know that each of your reps get paid by the hour and seem to only be concerned about that i'm disputing my monthly fee with my bank and demanding a refund for what has yet to be explained to me about my service

6 years ago

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Stephen Herman San Clemente, CA

Horrible company. They won't let you cancel online and when you call to cancel, even if you have the rest of the month paid for in advance, they will not let you use it unless you call back. Obviously they're trying to hope that you won't call back in time to cancel and get the charge for another month. Complete waste of time and horrible customer service. Better to choose another company.

6 years ago

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Patricia Manchester, NH

I signed up for this service to work with an attorney to resolve some credit issues. I cancelled my membership and they continued to charge my account. I was supposed to be refunded within 7-10 business days. This never happened. When I called and inquired, I was advised the refund was never processed. Now I have to wait another 7-10 business days. Overall, horrible customer service and an awful experience in working with this company.

6 years ago

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Me Englewood, CO

I've not had any problems with the company...however, I just canceled my service with them and even though they just debited my account for $16.95 I was told I would not be able to access anything for the rest of the month. Umm...ok...you can charge me for an entire month but I can't view anything the rest of the month? AND you aren't going to refund me? That's excellent customer service and business practices!! **sarcasm**

7 years ago

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Me Nashville, TN

This company is by far the most difficult I have ever tryed to deal with , I tryed to contact some one to find out my account info and payment date for a week when I finally did contact someone she was extremely rude and wouldn't answer my questions and refused to transfer me to someone who would now because if them my bank account I set up for companies like this is over drawn and the got paid cancelled my service and she refused my last thirty days service they were paid for ...

7 years ago

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Verified Customer

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Tyree Round Rock, TX

Very experienced, quick in updating credit score

1 year ago

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Verified Customer

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Lonnie Cheraw, SC

I chose IdentityIQ for their better monitoring system. It has been helpful.

1 year ago

Reply from IdentityIQ

Thank you for your review and for choosing IdentityIQ services for industry-leading credit report and identity theft monitoring!

Apr. 20th, 2021

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Verified Customer

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Rober

They are very helpful and thy ehr great the service was good

4 years ago

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nicholas courtway

The time effort and dedication that these people put into the actual service they provide is outstanding and phenomenal

1 year ago

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Ariel H Cleveland, OH

I haven’t any problems with this service and it helped me get help fixing my credit. Good investment.

2 years ago

Reply from IdentityIQ

Thank you so much, Ariel.

Mar. 6th, 2020

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Dean h Bolingbrook, IL

Very easy to use and fairly priced. Would highly recommend using if you are trying to rebuild your credit.

3 years ago

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Bob Budow Albuquerque, NM

The only complaint I have is that I have to wait to long to refresh my scores other than that everything is good

3 years ago

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O. Smith San Jose, CA

Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.

3 years ago

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Brianna Clovis, CA

If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.

3 years ago

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Carmen Dennis Rockford, IL

I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.

3 years ago

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haloti kale Mesa, AZ

You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others

3 years ago

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Farshid Santa Ana, CA

Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it

3 years ago

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Bonel Bastian Orlando, FL

Pretty good as far as keeping me informed.. Very helpful in my credit rebuilding journey and would recommend to anyone

3 years ago

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Alaa K Yonkers, NY

I like identityIQ due to the fact it’s striaght to the point facts and simple to use, at a reasonable price.

3 years ago

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Alaa K Yonkers, NY

I like identityIQ due to the fact that it’s straight to the point and very simple to use at a reasonable price

3 years ago

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Alexis Baker, LA

I love this product that was referred to me by my credit coach. Everything is accurate and so easy to understand.

3 years ago

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Kenya M Carter Baton Rouge, LA

I really like identity IQ it keeps your identity private and helps you keep up with your credit score

3 years ago

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Moira Lanoka Harbor, NJ

IdIq is a very good service. Very informative as well as a great tool for keeping your credit scores in check. I have referred people to them.

3 years ago

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Donna Woodson

You let me know if someone is trying to steal my identity and report any suspicious activity. Thanks so much.

3 years ago

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Knoll Duncan Beaufort, SC

Website is awesome lots of good information and honestly every question I’ve had I found the answer on the website!

3 years ago

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William evans Bear, DE

I have used identity q and very pleased they alert me anytime my credit has changed!i will use them again.

3 years ago

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Jon Carrollton, TX

You have helped so much with spotting problems within my credit. I appreciate all that you have done.

4 years ago

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Ralph Dale, TX

I believe this is just one to help better your future in the way to help view your score and to be able to help better your life

4 years ago

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Chely Perth Amboy, NJ

Identity IQ is worth the money.They keep you up to date and alert you of any suspicious activity or credit change.

4 years ago

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Julie Ritter Tustin, CA

I was never able to log in to my account. I had someone else’s security questions linked to my account. I called to correct it twice. Both times I was told it had been fixed. Still I was never able to log in to my account. At almost $20/mo, the least I expected was to see my credit scores. Went with a less expensive, efficient company.

4 years ago

Reply from IdentityIQ

Hi Julie, we've reviewed your account and it looks like you've been a customer with us since 2016. In the time you've been with us we show that you've logged in multiple times. In September of 2017 you did have an issue resetting your password and were presented with the security question for your account. The incorrect answer was given and with the help of customer service, your security questions were reset and you logged in successfully. In December we're showing that you had an issue pulling an Equifax credit report due to Equifax requiring a previous address to verify your identity and pull the correct data. We at that time gave you an additional free credit report. We are still showing that you have an active account with us. We do show that you still have an open account with us. Please let me know if any of the information that we are showing is incorrect. I'm sorry your experience over the past couple years hasn't been what you were looking for. We'd love to keep you as a customer, please let us know what we can do to make it happen.

Jun. 14th, 2018

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Amanda Elebario Los Lunas, NM

Great experience I love how helpful this is. Immediately informs when there is a change being made on my credit report.

4 years ago

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Marissa Schertz, TX

Really love the accuracy and details with identiQ. I like knowing where I stand with my credit and how I can improve.

4 years ago

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MARIO MOLINA Sacramento, CA

I was amazed by the outcome of my credit being repaired! As a result, I now enjoy having a high credit score (795)!

4 years ago

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Erin Ewing Manor, TX

They are very professional and will answer any questions you may have. I would definitely use them again.

4 years ago

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Ana Sierra Corpus Christi, TX

It is very easy and simple to check you credit report as many tie as you want and it doesn't affect you credit.

4 years ago