8.1
Overall Score3 days ago
IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data. The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them. Their comprehensive product bundles include family protection, dark web monitoring, identity theft protection & restoration, credit reports & scores, and credit monitoring.
The Good
- Identity Protection
- Affordable Monthly Plans
- Comprehensive Identity and Credit Reporting Services
- $1 Million Dollar Protection
- Online Educational Resources
Identity Protection
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification. The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
- National and International Criminal Record Monitoring
- SSN Trace
- Enhanced Change of Address Monitoring
- U.S.-Based Fraud Restoration Team
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month. The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, up to $1 million in identity theft insurance, social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address. The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts. Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Identity and Credit Reporting Services
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity. Customers also receive daily alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings. See changes as they happen with daily credit monitoring alerts:
- Change of address
- Change of personal information
- Reporting of a delinquent account
- Credit inquiries
- New public records
- Judgments
- New credit accounts and loans
$1 Million Dollar Protection
IdentityIQ will offer up to $1 million in identity theft insurance for users. If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement. If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services. Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
Online Educational Resources
IdentityIQ provides an impressive amount of information regarding identity theft on its website. These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
The Bad
- Time in Business
Time in Business
The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.
The Bottom Line
IdentityIQ strives to provide a comprehensive identity security suite. The company also offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced monitoring services like social security number monitoring and credit reports monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.
IdentityIQ also offers comprehensive, U.S.-based identity restoration services to each person who is faced with a stolen identity situation while using the company's services. Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more. One potential downside of IdentityIQ is that it is a younger company in the identity theft industry. Potential customers are encouraged to read IdentityIQ reviews to see the company's services from a consumer point of view.
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User Reviews
Star Rating
279 Reviews
Review Breakdown
Sentiment Criteria
Every time I call with questions or to reset my password everyone is very pleasant and helpful
I love identity because it keeps me updated about what is going on with my credit and help me to improve my credit and pay my bills on time.
My experience with IDIQ was upsetting because the way they chose to do business with me. It was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my report. I would've canceled much sooner had I had known that. Again not about the money they really just tricked me into another plan that was completely useless.
love it , i log right in and take a look and is right there ! will def refer to use this company
Identity IQ is super fast about reporting inquiries and always up to date on the reports. I've already referred Identity IQ to my friends and family.
Each time I've talked with someone they've been polite, courteous and understanding. I've never felt like a second rate human because of the services that Identity IQ has provided.
They are very detailed about the things referring to my score, and my identity.
Its been helpful in showing me what my credit scores are for the 3 main companies
Great experience I love how helpful this is. Immediately informs when there is a change being made on my credit report.
I was never able to log in to my account. I had someone else’s security questions linked to my account. I called to correct it twice. Both times I was told it had been fixed. Still I was never able to log in to my account. At almost $20/mo, the least I expected was to see my credit scores. Went with a less expensive, efficient company.
Reply from IdentityIQ
Jun 14, 2018
Hi Julie, we've reviewed your account and it looks like you've been a customer with us since 2016. In the time you've been with us we show that you've logged in multiple times. In September of 2017 you did have an issue resetting your password and were presented with the security question for your account. The incorrect answer was given and with the help of customer service, your security questions were reset and you logged in successfully. In December we're showing that you had an issue pulling an Equifax credit report due to Equifax requiring a previous address to verify your identity and pull the correct data. We at that time gave you an additional free credit report. We are still showing that you have an active account with us. We do show that you still have an open account with us. Please let me know if any of the information that we are showing is incorrect. I'm sorry your experience over the past couple years hasn't been what you were looking for. We'd love to keep you as a customer, please let us know what we can do to make it happen.
Just dealt with them on the phone after the refused to cancel my account and were trying to continuously charge me for six months. Customer service was very unprofessional and would not recommend them!
My experience with IQ has been pleasant. Easy to read thru the website and customer service is very helpful.
The updates received are in a timely manner and the reporting of data is accurate
Love it very nice and reasonably people
I was amazed by the outcome of my credit being repaired! As a result, I now enjoy having a high credit score (795)!
I am a current customer and feel that this investment has been a very beneficial and effective means of protecting my credit and identity in these times that we live in with all the cyber breaching that we have experienced.
Really love the accuracy and details with identiQ. I like knowing where I stand with my credit and how I can improve.
Easiest program to use, alerted me to changes within my credit report so I can dispute them right away. Great price and safe to use!
Great customer service I had some questions in reference to what plan I have and the rep helped me along the way and there very professional
You get all the reporting bureaus! Access is easy on computer or mobile. Your credit report is accessible and easy to read and understand. The additional services is great to also have at your fingertips. I haven't had an issue yet. I recommend to anyone who's repairing their credit. I'm pleased!!!!
So great experience went to you and help me repair my credit so I can buy my home
They are very professional and will answer any questions you may have. I would definitely use them again.
Very good service ... truly do see results.... should have done it along time ago... very pleased with results..... always call you and email you to keep you updated on resluts and progress ... and best of all RESULTS ... cant get any better
I give IdentityIQ a 5 because my time with your service was short but it that time period I was pleased with the quickness of the report being provided, the look of the report and how easy it was to read and understand. It was also easy to cancel the service when it came time for me to do that!
Good service, emails are helpful, nice to keep tabs on my credit .
Everything is accurate and simplified. Very great monitor and I feel safe using app.
This service is has been helpful at keeping track of my credit history. It has a been a great credit monitoring tool
I was my mothers executor for her estate. I negotiated a settlement for several of her credit cards. My parents are elderly and she had battled cancer for fifteen years. Needless to say they attributed those to my credit score. Identity IQ and a private company have helped to get my credit on the correct path. Thank you!
I had a wonderful experience everything was done in a timely fashion and professional
Identity iq Ia a great way to check your credit report and see where you stand as far as being approved for loans or credit cards or even to purchase a brand new car, it shows you updates and why your credit may have went up or down.
Tracking made easy! I can see exactly what's going on with my credit tracking and I love it!
Accurate credit score very detailed and up-to-date that's all you can ask for and I'm thankful
Love the accuracy when it comes to monitoring and quick response in notification.
I found out about Identity IQ from a credit specialist when she told me that the other places I was paying monthly dodnrhav emu accurate score. I signed up and she was correct, identity iq helped me get my credit score exact so that I could purchase my first home it was there score that was most accurate
Every good get all three credit scores and shows you everything on your credit
Very informative and great with alerts. Price is reasonable and information is confidential.
What a great way to monitor your credit, its safe secure and give's you so much information on your credit, more so than other site's { I won't mention }, and also your have benefit's from using this website, Identity IO is at the top !!
Love the fact that my personal information is secured and monitored using this software i I am in the process of credit repair and this is the mandatory software they use , they swear by it!
I had a couple of inquiries and IdentityIQ was able to help me explain the information very clearly and provide advise. Thank you
The website is intuitive and the team eager to answer any questions. A must have for anyone concerned about their financial wealth.
Nothing but great things from customer service to issues with my credit, al has been a tremendous experience I’d recommend to anyone.
It is very easy and simple to check you credit report as many tie as you want and it doesn't affect you credit.
I really enjoy how much they helped me with my credit repair and are able to show everything on my account.
I had idenityiq for 1 month. I called after 1 month to see when they would update my scores. I could barely understand the representative and after we hung up I got an email that my account has been cancelled. I called back and come to find out they accidentally cancelled my account and they could not reinstate it I had to pay again to get it reinstated. They did volunteer to refund my money but it would take 3 to 5 days to get it back in my account
Very helpful and always keep me updated with my information!
I love the way right away it alerts me if something is going on with my credit! Thank you
The ability to track my credit progress has been everything to me and this credit rebuilding process. IdentityIQ has been accurate and precise to giving me the needed information from all credit bureaus. I would definitely recommend IdentityIQ to all my family and friends.
Good product, easy business and good customer service
I AM new to IdentityIQ. I am satified with their service thus far. I receive update as often as changes happen to my credit. I always know where I stand. I have had no problems with identity theft since the start of their service.
Thanks for clearing up some of the negatives in which I had on my report. I'm satisfied with the outcome of your services.