IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data. The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help customers understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them. Their comprehensive product bundles include family protection, dark web monitoring, identity theft protection & restoration, credit reports & scores, and credit monitoring.
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification. The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
IdentityIQ offers people four affordable monthly protection plans which range from $6.99 to $29.99 per month. The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, up to $1 million in identity theft insurance, social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address. The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three bureau credit reports monitoring, enhanced credit report monitoring, alerts on crimes committed in your name, and credit score change alerts. Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
IdentityIQ works with all three credit bureaus to help customers monitor their credit activity. Customers also receive daily alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings. See changes as they happen with daily credit monitoring alerts:
IdentityIQ will offer up to $1 million in identity theft insurance for the primary member. If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement. If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services. Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children.
IdentityIQ provides an impressive amount of information regarding identity theft on its website. These resources cover topics like data breaches, suspicious activity, identity theft motives, type of identity theft, how to notice identity theft, and more. IdentityIQ also offers several articles that provide further information to website users.
The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its relatively short time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.
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You’ll doing a good job,keeping me posted,with any unusual activities with my account. Thank You! It is well worth it.
This company is very thorough and I feel secure.
It helps monitoring credit score and it keeps me updated with the alerts and track of my credit activity. Totally recommend this service
I really appreciate this site! They played an essential role in keeping a close eye on the improvement/progress and activities that were essential for a good credit score.
I Feel like this should be made public. identifyIQ has horrible customer service and public relations team suck: IdentifyIQ answer: Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback. My response Since you reviewed the call did you not hear me ask for a supervisor??? I then said never mind since your representative was being rude and yelling my name. Or did you conveniently leave that out of your reply??? Second I never said that wasn't in the service agreement, I never said I was charged before free trial date was over. I said its extremely SHADY and INCONVENIENT to have to call and cancel. It's not openly on the website. regardless if it's in a service agreement. Security and Protection? Did you confirm who was buying your service? That's BS... you do it so you can get people to pay for the subscription. Just like you discourage people to end their subscription by canceling all services that was already purchased. A good response could have been "we apologize for the negative experience, moving forward we will try to make our site and service more user friendly" But identifyIQ is too stupid to say that instead you want to try and point out how wrong the customer is or defend your Shady business practices. Regardless of your attempt to justify any of your company actions I WILL NEVER RECOMMEND OR REFER identityIQ dont waste your time or money.
Reply from IdentityIQ
Nov 16, 2018
Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback.
I thought I had cancelled this service when I completed my work with a credit counselor, so When I got charged, I called to see why. They told me my account had not been cancelled. When I requested to cancel, they complied, but told me I would not get a refund for the month and would also no longer have access to my account. Any company that charges me for not providing service is a bogus business.
I’ve received nothing but accurate information from this site.
Hello I am very happy customer knowing that my credit is under protection. I don’t have to worry about being victims of fraud anyone. As a Cancer Survivor my credit was the last thing on my mind until I was hacked IQ had gave me a peace of mind. Thank you IQ Continue your awesome work.
I saw an advertisement on Identity IQ so I decided to do some research and ask my son and two of my friends who has been with Identity IQ for a long time. They love it. Everything they said was trustworthy and encouraging.I joined on 6/11/2018 it’s the best decision I ever made. No problems signing in or out. Accurate and fast updates on your credit reports. Give you good advice on what you should do to increase your credit score. In my opinion the last two best and important things are Security and the monthly payment is very affordable. Thank You Marian McDougal
They have kept me up to date on everything that is going on!
Overall experience has been wonderful. Whenever I needed assistance with any problem I had. IdentityIQ provided excellent customer service!
Using IdentityIQ is a reliable and fast service. Customer service is always there to help.
Been very useful.helped me in many ways.
I would like to say that I am so happy that I decided to take control of my identity with this company I have no worries because IdentityIQ alerts me about any and everything I feel protected. I told everyone I know about this company and what they could provide and when it comes to your identity and credit you shouldn’t think twice!
It is very affordable and I love the services you provide
It is keeping my update with all my credit changes
Hello my name is Alberto Figuereo I can tell you my experience with IdentityIQ. This gam have. Even a great company that really helps you organize and gain back the credit that you have loose because of collections agency. It really work the personal that works in IdentityIQ are very cordially and professional. I recommend that company with my eyes closed.
I love the service, product and the customer service is amazing!
I love this product that was referred to me by my credit coach. Everything is accurate and so easy to understand.
I really like identity IQ it keeps your identity private and helps you keep up with your credit score
Helping me manage my credit life! Always glad to get the alerts on credit change or just letting me know that you are there in the mist of things!
IdentityIQ is a great tool when you’re trying to accurately track your credit history. They send you notifications with every change so that you can stay on top of what’s going on. Should you see something that looks suspicious, you’re able to act right away!
So far so good , keeps on top of activity
This is the second time I use this company to truck my score because of the service and accuracy.
Great service for the money. Keep it up guys. Thank you.!!
I really like how it breaks all my credit stuff down for me..
I am totally happy with your service Keep the good job up
So far this service has been excellent! IdentityIQ has notified me of any potenitonal threats and has promptly keep me notified as my credit score is being repaired.
I would highly recommend this service. It is accurate a s very useful to have control over all three of your credit scores.
IdIq is a very good service. Very informative as well as a great tool for keeping your credit scores in check. I have referred people to them.
Very easy to use. Helped get me on track with notifications when something new happens.
They were very helpful everytime I had any questions. I would automatically get alerts regarding any changes to my credit reports. I can easily go online and monitor my credit score and their customer service team were very always informative and answered all my questions.
Working with IdentityIQ has been no short of wonderful! The experience has been better than expected. Everyone is very kind and patient and really get you back where you need to be with great standing credit in less than 6 months! Completely satisfied!
Very simple app to down load as well as navigate thru, my wife and I both use it and have been very pleased by it's , have recommended to several friends to protect their self and download this helpful app on their phones
Very pleasant stuff very professional if I miss the payment they always call very polite they don’t blow my phone and I’m able to access my profile 24/7 .. very informative no hidden fees
I really like this service because as soon as someone does a hard inquiry on you. You will be notified immediately. That tells me this service is on its job.
identity iq is convenient and affordable. It alerts you when there are any changes to your credit report which i love. I'm really impressed with the way that they handle business and I would definitely recommend them to anyone who would like to have more security about their on personal and business life.
Identity IQ is convenient and affordable. It alerts you when there are any changes to your credit report which is super helpful too.
Great experience All around. I am able to see my score and it easy to access everything
I'm really impressed with the way that they handle business and I would definitely recommend them to anyone who would like to have more security about their on personal and business life.
Easy to use and understand. Great value, everyone should use this service.
You let me know if someone is trying to steal my identity and report any suspicious activity. Thanks so much.
Website is awesome lots of good information and honestly every question I’ve had I found the answer on the website!
I used their services to sign myself up first and everything was all good, but once i signed up my husband i ran into an issue. I signed my husband up and instead of them charging me for a trial they charged my credit card $29.99. I was so pissed and will not use their service again. I called in and let the rep from the company know what had happened and they wanted to speak with my husband when it was my credit card and my husband did not have access to my credit card. I had to text my husband my credit card info. The reason i was signing up for their services was because we was trying to work on our credit. I hate companies that try to give you a hard time. My tip to anyone would be to use a user friendly company because they are not.
Reply from IdentityIQ
Nov 01, 2018
I’m sorry to hear about your bad experience. I’ve reviewed both accounts and it appears you used a promotional link that offered a trial period; however, when your husband enrolled he went through our public site, not the special promotional link that offered the trial period. In regard to not being able to cancel on your husband’s behalf, our agents can only speak with the owner of the account for security and privacy reasons. We apologize for the inconvenience.
I have used identity q and very pleased they alert me anytime my credit has changed!i will use them again.
I joined while going through a debt elimination program. It allowed me to keep track of my credit and visually see my credit go from horrible in the 600’s back up to 700 and still climbing. It has also allowed me to see which companies still have derogatory comments about my credit.
Signed up for them because I was told to from Sky Blue Credit Repair . Thought scores were accurate until after 4 months I went to try and apply for credit. The score I was given from the lender was 45 points lower than what identity IQ states. How does this happen when your paying 21.99 for a monthly service. Thought maybe it was a fluke so tried another lender, nope still the same, 40 points below the scores that I was paying for. Do not waste your money with this place. Not accurate what so ever.
Reply from IdentityIQ
Nov 01, 2018
We apologize you did not have a good experience using our service. There are many different scoring models used today, each of which uses its own mathematical formula. We use the VantageScore 3.0 model that was developed by all three of the credit reporting agencies. We do not make any changes to the score and show you only what we receive directly from the credit reporting agencies. Additionally, credit scores can fluctuate throughout the month; moving up or down, as information is added to your credit file.
Great customer service. Keeps me updated with any changes being made to my credit profile.
We are very happy with the service we have gotten and would recommend to all of our friends.
Great services all around, would definitely recommend.