Customer Service Reps are not the kindest and not very helpful.

IdentityIQ has provided me with nothing but great service! Any time I have called in for assistance, I receive friendly service and feel appreciated! The site is user friendly and easy for me to understand!

IDENTITYIQ is Sooo Awesome 👍 Fast Response.Uptodate Information 24/7😁

I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.

I just use it for a basic credit check. IdentityIQ alerts me when anything happens with my credit. I just wish the service was a little cheaper.

It’s pretty straight forward to use. If I didn’t have free credit report service from my bank, I would continue using it. Not bad at all.

You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others

I have been using indenitity IQ for a couple months now and I absolutely love it. Easy to understand my credit score and any help with customer service is great.

Identity IQ has been such an amazing help with their easy process to sign up and all the benefits such as their Identity Theft Assistance you are able to receive with their program, I highly recommend them to anyone monitoring their credit.

Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it

Love the updates and very friendly reps.

Your service has been accurate and very pleasing. Thanks

IQ IDENTITY HAS BEEN REALLY HELPFUL IN MY TIME OF NEED. IT HAS GIVING ME THE CORRECT CREDIT SCORE AND THEY MADE SURE THAT NO HAD MY IDENTITY. I HAVE RECOMMEND PEOPLE TO THE WEBSITE .THE COST TO PAY IS REALLY CHEAP AND THE PRICE DOESN'T CHANGE AT ALL.

Pretty good as far as keeping me informed.. Very helpful in my credit rebuilding journey and would recommend to anyone

I like identityIQ due to the fact that it’s straight to the point and very simple to use at a reasonable price

Been very useful.helped me in many ways.

I love the service, product and the customer service is amazing!

I like identityIQ due to the fact it’s striaght to the point facts and simple to use, at a reasonable price.

Love identity IQ always keeps up updated with all changes to my credit

You’ll doing a good job,keeping me posted,with any unusual activities with my account. Thank You! It is well worth it.

This company is very thorough and I feel secure.

It helps monitoring credit score and it keeps me updated with the alerts and track of my credit activity. Totally recommend this service

I really appreciate this site! They played an essential role in keeping a close eye on the improvement/progress and activities that were essential for a good credit score.

I Feel like this should be made public. identifyIQ has horrible customer service and public relations team suck: IdentifyIQ answer: Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback. My response Since you reviewed the call did you not hear me ask for a supervisor??? I then said never mind since your representative was being rude and yelling my name. Or did you conveniently leave that out of your reply??? Second I never said that wasn't in the service agreement, I never said I was charged before free trial date was over. I said its extremely SHADY and INCONVENIENT to have to call and cancel. It's not openly on the website. regardless if it's in a service agreement. Security and Protection? Did you confirm who was buying your service? That's BS... you do it so you can get people to pay for the subscription. Just like you discourage people to end their subscription by canceling all services that was already purchased. A good response could have been "we apologize for the negative experience, moving forward we will try to make our site and service more user friendly" But identifyIQ is too stupid to say that instead you want to try and point out how wrong the customer is or defend your Shady business practices. Regardless of your attempt to justify any of your company actions I WILL NEVER RECOMMEND OR REFER identityIQ dont waste your time or money.

Reply from IdentityIQ

Nov 16, 2018

Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback.

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I thought I had cancelled this service when I completed my work with a credit counselor, so When I got charged, I called to see why. They told me my account had not been cancelled. When I requested to cancel, they complied, but told me I would not get a refund for the month and would also no longer have access to my account. Any company that charges me for not providing service is a bogus business.

I’ve received nothing but accurate information from this site.

Hello I am very happy customer knowing that my credit is under protection. I don’t have to worry about being victims of fraud anyone. As a Cancer Survivor my credit was the last thing on my mind until I was hacked IQ had gave me a peace of mind. Thank you IQ Continue your awesome work.

I saw an advertisement on Identity IQ so I decided to do some research and ask my son and two of my friends who has been with Identity IQ for a long time. They love it. Everything they said was trustworthy and encouraging.I joined on 6/11/2018 it’s the best decision I ever made. No problems signing in or out. Accurate and fast updates on your credit reports. Give you good advice on what you should do to increase your credit score. In my opinion the last two best and important things are Security and the monthly payment is very affordable. Thank You Marian McDougal

They have kept me up to date on everything that is going on!

Overall experience has been wonderful. Whenever I needed assistance with any problem I had. IdentityIQ provided excellent customer service!

Using IdentityIQ is a reliable and fast service. Customer service is always there to help.

I would like to say that I am so happy that I decided to take control of my identity with this company I have no worries because IdentityIQ alerts me about any and everything I feel protected. I told everyone I know about this company and what they could provide and when it comes to your identity and credit you shouldn’t think twice!

It is very affordable and I love the services you provide

It is keeping my update with all my credit changes

Hello my name is Alberto Figuereo I can tell you my experience with IdentityIQ. This gam have. Even a great company that really helps you organize and gain back the credit that you have loose because of collections agency. It really work the personal that works in IdentityIQ are very cordially and professional. I recommend that company with my eyes closed.

I love this product that was referred to me by my credit coach. Everything is accurate and so easy to understand.

I really like identity IQ it keeps your identity private and helps you keep up with your credit score

Helping me manage my credit life! Always glad to get the alerts on credit change or just letting me know that you are there in the mist of things!

IdentityIQ is a great tool when you’re trying to accurately track your credit history. They send you notifications with every change so that you can stay on top of what’s going on. Should you see something that looks suspicious, you’re able to act right away!

So far so good , keeps on top of activity

This is the second time I use this company to truck my score because of the service and accuracy.

I am totally happy with your service Keep the good job up

Great service for the money. Keep it up guys. Thank you.!!

I really like how it breaks all my credit stuff down for me..

So far this service has been excellent! IdentityIQ has notified me of any potenitonal threats and has promptly keep me notified as my credit score is being repaired.

I would highly recommend this service. It is accurate a s very useful to have control over all three of your credit scores.

IdIq is a very good service. Very informative as well as a great tool for keeping your credit scores in check. I have referred people to them.

They were very helpful everytime I had any questions. I would automatically get alerts regarding any changes to my credit reports. I can easily go online and monitor my credit score and their customer service team were very always informative and answered all my questions.

Very easy to use. Helped get me on track with notifications when something new happens.

Very simple app to down load as well as navigate thru, my wife and I both use it and have been very pleased by it's , have recommended to several friends to protect their self and download this helpful app on their phones