IdentityIQ
check_circle VerifiedIdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.
The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.
The Good
- Identity Protection
- Affordable Monthly Plans
- Comprehensive Identity and Credit Reporting Services
- $1 Million Dollar Protection
- Online Educational Resources
Identity Protection
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.
The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
- National and International Criminal Record Monitoring
- SSN Trace
- Enhanced Change of Address Monitoring
- U.S.-Based Fraud Restoration Customer Service Team
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.
The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.
Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.
The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.
Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Identity and Credit Reporting Services
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.
Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.
Additionally, customers can see changes as they happen with the following daily credit monitoring alerts:
- Change of address
- Change of personal information
- Reporting of a delinquent account
- Credit inquiries
- New public records
- Judgments
- New credit accounts and loans
$1 Million Dollar Protection
IdentityIQ will offer up to $1 million in identity theft insurance for users.
If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.
If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.
Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
Online Educational Resources
IdentityIQ provides an impressive amount of information regarding identity theft on its website.
These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
The Bad
- Time in Business
Time in Business
The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.
The Bottom Line
IdentityIQ strives to provide a comprehensive identity security suite.
The company offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced identity monitoring services like social security monitoring and credit report monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.
IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.
Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.
One potential downside of IdentityIQ is that it is a younger company in the identity theft industry.
Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.
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User Reviews
Star Rating
303 Reviews
Review Breakdown
Sentiment Criteria
Carl
Keeps me up to date on any inquiries it's nice to to be notified when there's activity on my credit
Hazel Brown
I love Identity IQ because it keeps me updated on if there any changes to my credit and if anyone is inquiring about my credit. They keep u alerted and it’s affordable, thank u.
Vcount
My experience with Identity Q is quite good, I like the monthly notices and the price is reasonable to my budget. Keeping up with the credit reporting is good but I see you do have to pay more for a more detail report.
Carlos Gonzalez
I like the fact of how identity iq is protects my private information and also how I am able to get notifications of how my credit is progressing each month. I am very satisfied with identity iq, i would recommend it to anyone who needs protection of private information.
Dookharam Ramotar
Wonderful people with great knowledge ,understanding and very good hospitality seems they know what they are doing. Very patient with their customers . customer is priority to any businesses I will have no hesitation to recommend others to your wonderful service thanks and gd bye.
Austin Linton
So far this experience has been excellent. The one on one time is informative and they provide great steps to help me on my way to greatly improved my credit. 10 out 10 would recommend.
June Masterpol
Accurate reporting and I have recommended to others.
Dorothy
So far I’ve been very pleased with the services of IdentityIQ. They keep me inform of any interaction or inquiries regarding my credit as well my credit score. I’m trying to build my credit to purchase a home and IdentityIQ have been diligent in ensuring that it will be a smooth process.
Elsa
They provide Great communication. They accept pay arrangements.
Misty Earls
Great job assisting in monitoring my credit. I feel safe with your company. Thanks
Mary J
I've been a customer since September, and IdentityIQ is easy to follow, customer service is great, and I really like the monitoring. I'm very pleased thus far!
Zebadiah Harris
My overall experience is unbelievable they always on the look out for and credit updates an always on time to notif you.
Tay
They are awesome!! Every time I login I find just what Im looking for, very easy to navigate through the system! Its on time when your updated and notification
Cameron Polk
You guys rock...no one can argue that you are the best people to work with
David B Patey
Overseas call center and not helpful in the least.
Daniel Rosario
Great company and wonderful customer service and support!
F. McCain
Overall, IdentityIQ has really been an essential tool in my financial progress. The timely updates, the notifications, the simulators have all played an integral part in planning for my financial and credit success. I couldn't be happier!
Caronda D Allen
I always get a great monthly score on time they keep me updated on everything that goes on and they're always ready an happy to answer any questions you may have I would most definitely recommend them to anyone!!
O. Smith
Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.
Nicole Laura Lewis
Very informative and supportive as I get myself back on track with my credit.
Brianna
If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.
Keshia Cage
A waste of money especially if 7ou dont use the site
TMiller
IdentityIQ is a very useful service! The customer service is OUTSTANDING and they go above the call of duty for customer satisfaction. Thank you!
Kifle asfaha
Since I join identity I have no problem and good service and excellent monitoring a lot of people that join this if you're not it was a lot doesn't cost alot office joint
Annastasia Tuttle
Customer Service Reps are not the kindest and not very helpful.
Antonio
IdentityIQ has provided me with nothing but great service! Any time I have called in for assistance, I receive friendly service and feel appreciated! The site is user friendly and easy for me to understand!
Clayton Stevens
IDENTITYIQ is Sooo Awesome 👍 Fast Response.Uptodate Information 24/7😁
Carmen Dennis
I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.
Keith
I just use it for a basic credit check. IdentityIQ alerts me when anything happens with my credit. I just wish the service was a little cheaper.
Warren
It’s pretty straight forward to use. If I didn’t have free credit report service from my bank, I would continue using it. Not bad at all.
haloti kale
You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others
Britney
I have been using indenitity IQ for a couple months now and I absolutely love it. Easy to understand my credit score and any help with customer service is great.
Diego Villarreal
Identity IQ has been such an amazing help with their easy process to sign up and all the benefits such as their Identity Theft Assistance you are able to receive with their program, I highly recommend them to anyone monitoring their credit.
Farshid
Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it
Cc
Love the updates and very friendly reps.
Charlisha
Your service has been accurate and very pleasing. Thanks
SHARA WHITE
IQ IDENTITY HAS BEEN REALLY HELPFUL IN MY TIME OF NEED. IT HAS GIVING ME THE CORRECT CREDIT SCORE AND THEY MADE SURE THAT NO HAD MY IDENTITY. I HAVE RECOMMEND PEOPLE TO THE WEBSITE .THE COST TO PAY IS REALLY CHEAP AND THE PRICE DOESN'T CHANGE AT ALL.
Bonel Bastian
Pretty good as far as keeping me informed.. Very helpful in my credit rebuilding journey and would recommend to anyone
Alaa K
I like identityIQ due to the fact that it’s straight to the point and very simple to use at a reasonable price
Donnyell
Been very useful.helped me in many ways.
Kassandra velazquez
I love the service, product and the customer service is amazing!
Alaa K
I like identityIQ due to the fact it’s striaght to the point facts and simple to use, at a reasonable price.
Everet Lake
Love identity IQ always keeps up updated with all changes to my credit
Chantay
You’ll doing a good job,keeping me posted,with any unusual activities with my account. Thank You! It is well worth it.
Wendy Hicks
This company is very thorough and I feel secure.
Pinky
It helps monitoring credit score and it keeps me updated with the alerts and track of my credit activity. Totally recommend this service
K. E.
I really appreciate this site! They played an essential role in keeping a close eye on the improvement/progress and activities that were essential for a good credit score.
Jerrel
I Feel like this should be made public. identifyIQ has horrible customer service and public relations team suck: IdentifyIQ answer: Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback. My response Since you reviewed the call did you not hear me ask for a supervisor??? I then said never mind since your representative was being rude and yelling my name. Or did you conveniently leave that out of your reply??? Second I never said that wasn't in the service agreement, I never said I was charged before free trial date was over. I said its extremely SHADY and INCONVENIENT to have to call and cancel. It's not openly on the website. regardless if it's in a service agreement. Security and Protection? Did you confirm who was buying your service? That's BS... you do it so you can get people to pay for the subscription. Just like you discourage people to end their subscription by canceling all services that was already purchased. A good response could have been "we apologize for the negative experience, moving forward we will try to make our site and service more user friendly" But identifyIQ is too stupid to say that instead you want to try and point out how wrong the customer is or defend your Shady business practices. Regardless of your attempt to justify any of your company actions I WILL NEVER RECOMMEND OR REFER identityIQ dont waste your time or money.
Reply from IdentityIQ
Nov 16, 2018
Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback.
Jay Bunker
I thought I had cancelled this service when I completed my work with a credit counselor, so When I got charged, I called to see why. They told me my account had not been cancelled. When I requested to cancel, they complied, but told me I would not get a refund for the month and would also no longer have access to my account. Any company that charges me for not providing service is a bogus business.
Deanna
I’ve received nothing but accurate information from this site.