IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.
The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.
The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.
The Secure Plan includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.
Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.
The Secure Pro Plan includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.
Lastly, the Secure Max Plan includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.
Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.
Unlike most of its competitors, IdentityIQ offers up to 12 credit reports per year.
IdentityIQ will offer up to $1 million in identity theft insurance for users.
If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.
If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.
Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
IdentityIQ provides an impressive amount of information regarding identity theft on its website.
These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
Although IdentityIQ does provide some great identity protection services, there are a few services that some other companies in the industry offer that IdentityIQ does not seem to provide like driver’s license monitoring, data breach monitoring, and antivirus software/additional device protection.
My experience with Identity Q is quite good, I like the monthly notices and the price is reasonable to my budget. Keeping up with the credit reporting is good but I see you do have to pay more for a more detail report.
I like the fact of how identity iq is protects my private information and also how I am able to get notifications of how my credit is progressing each month. I am very satisfied with identity iq, i would recommend it to anyone who needs protection of private information.
Wonderful people with great knowledge ,understanding and very good hospitality seems they know what they are doing. Very patient with their customers . customer is priority to any businesses I will have no hesitation to recommend others to your wonderful service thanks and gd bye.
So far this experience has been excellent. The one on one time is informative and they provide great steps to help me on my way to greatly improved my credit. 10 out 10 would recommend.
Overall, IdentityIQ has really been an essential tool in my financial progress. The timely updates, the notifications, the simulators have all played an integral part in planning for my financial and credit success. I couldn't be happier!
Caronda D Allen
I always get a great monthly score on time they keep me updated on everything that goes on and they're always ready an happy to answer any questions you may have I would most definitely recommend them to anyone!!
Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.
Great company, excellent customer service
Nicole Laura Lewis
Very informative and supportive as I get myself back on track with my credit.
If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.
A waste of money especially if 7ou dont use the site
I love the accurate information that I receive from identity iq I also enjoy all the features it offers as well as the different options I can choose from
IdentityIQ is a very useful service! The customer service is OUTSTANDING and they go above the call of duty for customer satisfaction. Thank you!
Accurate reporting and I have recommended to others.
So far I’ve been very pleased with the services of IdentityIQ. They keep me inform of any interaction or inquiries regarding my credit as well my credit score. I’m trying to build my credit to purchase a home and IdentityIQ have been diligent in ensuring that it will be a smooth process.
They provide Great communication. They accept pay arrangements.
Great job assisting in monitoring my credit. I feel safe with your company. Thanks
I've been a customer since September, and IdentityIQ is easy to follow, customer service is great, and I really like the monitoring. I'm very pleased thus far!
My overall experience is unbelievable they always on the look out for and credit updates an always on time to notif you.
They are awesome!! Every time I login I find just what Im looking for, very easy to navigate through the system! Its on time when your updated and notification
You guys rock...no one can argue that you are the best people to work with
David B Patey
Overseas call center and not helpful in the least.
Great company and wonderful customer service and support!
Since I join identity I have no problem and good service and excellent monitoring a lot of people that join this if you're not it was a lot doesn't cost alot office joint
Customer Service Reps are not the kindest and not very helpful.
IdentityIQ has provided me with nothing but great service! Any time I have called in for assistance, I receive friendly service and feel appreciated! The site is user friendly and easy for me to understand!
IDENTITYIQ is Sooo Awesome 👍 Fast Response.Uptodate Information 24/7😁
I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.
I just use it for a basic credit check. IdentityIQ alerts me when anything happens with my credit. I just wish the service was a little cheaper.
It’s pretty straight forward to use. If I didn’t have free credit report service from my bank, I would continue using it. Not bad at all.
You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others
Identity IQ has been such an amazing help with their easy process to sign up and all the benefits such as their Identity Theft Assistance you are able to receive with their program, I highly recommend them to anyone monitoring their credit.
Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it
Love the updates and very friendly reps.
Your service has been accurate and very pleasing. Thanks
IQ IDENTITY HAS BEEN REALLY HELPFUL IN MY TIME OF NEED. IT HAS GIVING ME THE CORRECT CREDIT SCORE AND THEY MADE SURE THAT NO HAD MY IDENTITY. I HAVE RECOMMEND PEOPLE TO THE WEBSITE .THE COST TO PAY IS REALLY CHEAP AND THE PRICE DOESN'T CHANGE AT ALL.
Pretty good as far as keeping me informed.. Very helpful in my credit rebuilding journey and would recommend to anyone
I like identityIQ due to the fact it’s striaght to the point facts and simple to use, at a reasonable price.
I like identityIQ due to the fact that it’s straight to the point and very simple to use at a reasonable price
I have been using indenitity IQ for a couple months now and I absolutely love it. Easy to understand my credit score and any help with customer service is great.
Love identity IQ always keeps up updated with all changes to my credit
You’ll doing a good job,keeping me posted,with any unusual activities with my account. Thank You! It is well worth it.
This company is very thorough and I feel secure.
It helps monitoring credit score and it keeps me updated with the alerts and track of my credit activity. Totally recommend this service
I really appreciate this site! They played an essential role in keeping a close eye on the improvement/progress and activities that were essential for a good credit score.
I Feel like this should be made public. identifyIQ has horrible customer service and public relations team suck: IdentifyIQ answer: Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback. My response Since you reviewed the call did you not hear me ask for a supervisor??? I then said never mind since your representative was being rude and yelling my name. Or did you conveniently leave that out of your reply??? Second I never said that wasn't in the service agreement, I never said I was charged before free trial date was over. I said its extremely SHADY and INCONVENIENT to have to call and cancel. It's not openly on the website. regardless if it's in a service agreement. Security and Protection? Did you confirm who was buying your service? That's BS... you do it so you can get people to pay for the subscription. Just like you discourage people to end their subscription by canceling all services that was already purchased. A good response could have been "we apologize for the negative experience, moving forward we will try to make our site and service more user friendly" But identifyIQ is too stupid to say that instead you want to try and point out how wrong the customer is or defend your Shady business practices. Regardless of your attempt to justify any of your company actions I WILL NEVER RECOMMEND OR REFER identityIQ dont waste your time or money.
Reply from IdentityIQ
Nov 16, 2018
Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback.
I thought I had cancelled this service when I completed my work with a credit counselor, so When I got charged, I called to see why. They told me my account had not been cancelled. When I requested to cancel, they complied, but told me I would not get a refund for the month and would also no longer have access to my account. Any company that charges me for not providing service is a bogus business.
I’ve received nothing but accurate information from this site.
Hello I am very happy customer knowing that my credit is under protection. I don’t have to worry about being victims of fraud anyone. As a Cancer Survivor my credit was the last thing on my mind until I was hacked IQ had gave me a peace of mind. Thank you IQ Continue your awesome work.
I saw an advertisement on Identity IQ so I decided to do some research and ask my son and two of my friends who has been with Identity IQ for a long time. They love it. Everything they said was trustworthy and encouraging.I joined on 6/11/2018 it’s the best decision I ever made. No problems signing in or out. Accurate and fast updates on your credit reports. Give you good advice on what you should do to increase your credit score. In my opinion the last two best and important things are Security and the monthly payment is very affordable. Thank You Marian McDougal