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IdentityIQ

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7.3

Overall Score

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Rick Ziemek

This company is great. The plans and benefits they offer are flexible and priced very competitively compared to the market. I have been using them for years and so far its been great. The customer service staff has been very helpful.

7 years ago

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Michelle Crane Phoenix, AZ

My favorite thing about this company is that they spot trends of identity theft so that they can hopefully spot early signs of theft BEFORE the hacker can cause a lot of damage and steal your personal information. They have a step by step process to help you to get signed up and also offer a free trial so that you can try it out first and cancel if you are not satisfied with services.

1 year ago

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Reply from IdentityIQ

Thank you for your feedback, Michelle! We appreciate your review and for choosing IdentityIQ services for your identity theft protection and credit report monitoring needs. We are happy to provide you with SSN alerts and more to help protect your identity!

Apr. 22nd, 2022

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Jorge Garcia Hillsboro, OR

This is a excellent site that tracks my current credit score and activity. I would highly recommend it.

2 years ago

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John Rush Maryville, TN

A+ So far IdentityIQ has been a really solid investment and I recommend it to anyone who is interested!

2 years ago

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Mimi Duluth, GA

I really like ryki Professionalism, Rykiel is very customer service friendly, patient, and listens. Ryki helped with enthusiasm. Customer Service goes a long way, and Ryki definitely has it.

1 year ago

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Reply from IdentityIQ

Thank your for your kind review, Mimi! We appreciate you taking the time to leave us a review. We are happy to hear you had a good experience with our team.

Jan. 17th, 2023

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Susan allen Voorhees Township, NJ

I was getting ready to buy a house and signed up with IdentityIq. The website is easy to use and I can make sure everything is accurate on my credit and see what my credit score is before I buy a house.

1 year ago

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Reply from IdentityIQ

Thank you for leaving us a review, Susan! We appreciate you choosing IdentityIQ services to help you monitor changes to your credit report and view your credit scores!

Jun. 24th, 2022

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Erica Slaton ,

Great customer service the agent was very patient and not pushy, and made sure I had a better knowledge of my credit and how to get the best outcomes in the long run for myself and my credit. Very knowledgeable and helpful !

4 years ago

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Reply from IdentityIQ

Thank you for your feedback, Erica!

Mar. 6th, 2020

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Kenneth Small Houston, TX

They mad it easy for you too keep up with the process and you got a chance too see when things where disputed and when certain things would come off your credit I would use them again and recommend them.

4 years ago

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Reply from IdentityIQ

Thank you for your feedback Kenneth!

Mar. 6th, 2020

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K. Gorman Farmington, NM

Overall, I would keep using identityIQ. I do get alerts related to my credit and new accounts. The only I do not get is when my credit has been updated in my scores have changed . I am in the position of repairing my credit so if I can see my credit changing I could see my hard work paying off .

4 years ago

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Chein B St Louis, MO

Make sure to thoroughly expalin how the cencellation process works for the free trail. I was told i had 7 days to cancel and upon the seventh day i tried cancelling at about 10a but the am, very early, like 12:30a on the bginning of the seventh day i was charged/billed. And when i called to inquiry the rep was very rude and dismissive

4 years ago

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Damon J Jackson Las Vegas, NV

I commend the services provided by IdentityIQ, as I feel they are like family who has my best interest and security as their priority. Please continue to keep up the great work guys!

4 years ago

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Evette Jones Royersford, PA

I am still in process of repairing my credit with the help of your company so far the time that I have been a client of yours so far is been wonderful I’m seeing a great fast improvement

4 years ago

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Hazel Brown Belzoni, MS

I love Identity IQ because it keeps me updated on if there any changes to my credit and if anyone is inquiring about my credit. They keep u alerted and it’s affordable, thank u.

5 years ago

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Vcount Jacksonville, FL

My experience with Identity Q is quite good, I like the monthly notices and the price is reasonable to my budget. Keeping up with the credit reporting is good but I see you do have to pay more for a more detail report.

5 years ago

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Austin Linton Louisville, KY

So far this experience has been excellent. The one on one time is informative and they provide great steps to help me on my way to greatly improved my credit. 10 out 10 would recommend.

5 years ago

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Caronda D Allen Ashdown, AR

I always get a great monthly score on time they keep me updated on everything that goes on and they're always ready an happy to answer any questions you may have I would most definitely recommend them to anyone!!

5 years ago

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Antonio Garland, TX

IdentityIQ has provided me with nothing but great service! Any time I have called in for assistance, I receive friendly service and feel appreciated! The site is user friendly and easy for me to understand!

5 years ago

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Chip Griffith Allen, TX

Very simple app to down load as well as navigate thru, my wife and I both use it and have been very pleased by it's , have recommended to several friends to protect their self and download this helpful app on their phones

5 years ago

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Elizabeth vinson Grapevine, TX

Very pleasant stuff very professional if I miss the payment they always call very polite they don’t blow my phone and I’m able to access my profile 24/7 .. very informative no hidden fees

5 years ago

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John Plano, TX

I'm really impressed with the way that they handle business and I would definitely recommend them to anyone who would like to have more security about their on personal and business life.

5 years ago

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Shameaka Suitland, MD

Identity IQ is one of the best credit monitoring providers I’ve used. They update me via email when there’s been change to my credit report and/or score. I think the monthly fee is reasonable for the services received.

5 years ago

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Kateri McKnight Houston, TX

Customer Review Video

5 years ago

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Marshall Henderson Sioux Falls, SD

Each time I've talked with someone they've been polite, courteous and understanding. I've never felt like a second rate human because of the services that Identity IQ has provided.

5 years ago

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Cesar Rodriguez Las Vegas, NV

I am a current customer and feel that this investment has been a very beneficial and effective means of protecting my credit and identity in these times that we live in with all the cyber breaching that we have experienced.

5 years ago

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Tonya King Kernersville, NC

Identity IQ credit monitoring is the best thing around. They have truly helped me understand credit and how it is important to be protected against Identity Theft. Suggestions on how to improve my scores have worked!!!

5 years ago Edited September 14, 2021

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Alejandro Guzman Jr

Ever since I signed up with IdenityIQ I have had instant notifications of my credit and I am now more alert than ever before! IdenityIQ has been very accurate and reliable and I recommend it to all my friends and family!

5 years ago

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Halie Deltona, FL

I find this site helpful in keeping up with my credit score and identity protection. It was recommended by my credit guy and I recommend it to anyone looking for better personal protection.

5 years ago

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Ana Garcia Chicago, IL

I like getting the alert emails when something has changed on my report. I like that I have access to my score and I'm able to keep on eye or have an idea on how my score is doing.

6 years ago

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Bryan Chicago, IL

I like that I can view my credit scores through identity IQ over time and see the changing trends through the website. Using the site is easy, and I've learned more about how credit is reported

6 years ago

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Humberto Garay

Identity IQ is awesome. When i call, the reps are there to answer my questions. My credit report is always up to date and the portal is really easy and reliable. Thanks Identity Iq for being the best !!!!

6 years ago

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Nicole Soares Fallbrook, CA

We use Identity IQ credit monitoring in order to coach our clients while assisting them in achieving their credit improvement goals. It is very easy to read and manage the account including tasks like resetting payment information. The pricing is affordable and they have great customer service. I highly recommend them for credit monitoring.

6 years ago

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Dan Santee, CA

I get my credit report and my credit scores and it lets me know if anything has changed. I used this service to get a new car and get a better credit card. It even helps me figure out how I can move my score up.

7 years ago

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Scott Wildomar, CA

I have pulled my credit report and several other places online but this is the best display that I have seen yet. The report is much easier to read that the free sites. Good work making an easy to read product, worth the money to have a product that you can actually read and use.

7 years ago

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Christina Sutu-Wallar Concord, CA

When researching for an identity theft protection company, IDENTITYIQ came up routinely in my searches. I called them and spoke with an associate who shared lots of great information with me without making me feel pressured to ourxhae something.

2 years ago

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Reply from IdentityIQ

Thank you for the review and for choosing IdentityIQ services for your identity theft and credit monitoring needs! Our 100% U.S.-based customer service team is excited to assist you.

Feb. 25th, 2022

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Major Perry

If all my 3 credit reports from all credit bureau is accurate. Yeah, I’m all for paying the monthly fee.

8 months ago

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Reply from IdentityIQ

Thank you for your review, Major! We are happy to hear you're enjoying your 3-bureau credit reports and scores!

Jun. 6th, 2023

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Verified Customer

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Bonnie Sullivan Capitol Heights, MD'

They are very trustworthy and I trust they will get the problem resolved. However, so far, I paid for three reports and only two of them were showing.

6 years ago

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Ryan Humphrey San Diego, CA

We used Identity IQ for credit monitoring after important paperwork was stolen during a refinance. They provided excellent services that kept our identity safe.

1 year ago

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Reply from IdentityIQ

Thank you so much for your kind review, Ryan! We are happy to hear our services help you feel safe.

Jan. 3rd, 2023

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Kevin Griffin Indianapolis, IN

This company is horrible! I signed up for a free trail and didn’t cancel I time. So, they charged my card. When I called for refund they said they don’t give refunds but they will cancel the account. Understandable. Fast forward to next month. They charged my account again after I already called to cancel the account. They told me I had to call back to cancel the account because they didn’t have an automatic system to cancel. I told her “I called to cancel the account, why would I call back a second time to cancel the account again?” All she could say is well we don’t do refunds and there’s not we can do.

1 year ago

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Reply from IdentityIQ

Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have record of that call log. Please contact our Customer Support Team so we can make it right.

Oct. 27th, 2022

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Chad Kuehn Saint Cloud, MN

I only signed up for the 7 day free trial. I have tried calling to cancel my 7DAY FREE TRIAL but cannot get anyone on the phone. I was charged today for a service that I do not want and do not use. It's been trying to charge my card everyday and it finally got charged and I am not and I repeat I AM NOT PAYING FOR ANYTHING THAT I DO NOT WANT. I want a full refund immediately. I have to wait until 8:30am to speak to someone so be ready because I'm not happy about this and you will be finding that out in the morning. I apologize in advance to whoever answers the phone because I want my money back NOW

1 year ago

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Reply from IdentityIQ

Hi Chad, thank you for your review. We apologize for your experience. While we do offer trials for our identity theft protection and credit monitoring services, they must be cancelled within the agreed upon time. Please give our 100% U.S.-based customer support team a call, so we can make it right.

Sep. 19th, 2022

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Melonie Jenkins NC

If I could give 0 stars I would, Im sure that this subscription was thrown in on another website and the person was not reading when they accepted the the offer because my card was used by someone else. I called to get a refund because I did not authorize this charge. I was condescended by the rep actually by two reps saying no one could charge your card unless you provided the card information, and Im thinking you should know better this is basically the name of your company. Then I was also told they have a strict no refund policy, and proceeded to tell me that they would get in touch with the account holder to see if they want to change payment method. This company is a joke, and I believe all the good reviews were from the other pyramid schemers that is in or associated with this company. I will be cancelling my card info never again fake indentityiq company, PLEASE DO NOT GIVE THESE PEOPLE YOUR PERSONAL INFO THEY ARE THE CROOKS HIDING IN PLAIN SITE!!!!!!!

2 years ago

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Stacey K. Round Rock, TX

Not bad but it didn’t give me the results I was looking for in a credit monitoring company. They report on all 3 credit bureaus but don’t use FICO scores. This doesn’t benefit the consumer since these scores are what most of not all companies use for inquiries.

3 years ago

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Reply from IdentityIQ

Hello Stacey, Thank you for your feedback. We want to apologize for the bad experience you encountered. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customers’ protection we require our customers to call IdentityIQ to cancel their membership. Our customer service phone number is 877-875-4347. Please give us a call.

Mar. 6th, 2020

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Connie Eakins Oklahoma City, OK

So far, I have found IdentityIQ has really come through for me.. I would recommend IdentityIQ to my friends. With high praise. Thank you for your help.

4 years ago

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Reply from IdentityIQ

Thank you so much Connie! We would love to connect on social media too!

Mar. 7th, 2020

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Jason Whelan Lancaster, NY

I had an outside company sign me up with IdentityIQ and I immediately after the trial period cancelled them. I was just seeing if this company could help me with my Credit Card debt however after my own work in my free time I quashed all my debt on my own. However they kept charging my card regardless. I put a block on my Capital One account to the point I need a new card issued because IdentityIQ would not heed the block and kept attempting charges and yet they still send me emails attempting to update my banking info. Get the hint, I don’t need or want your service. If you wanna watch your credit and take care of your debts, don’t be lazy and just do it yourself.

4 years ago

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Reply from IdentityIQ

Thank you for your feedback, Jason. We want to apologize for the bad experience you encountered. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customers’ protection we require our customers to call IdentityIQ to cancel their membership. Our customer service phone number is 877-875-4347. Please give us a call.

Mar. 6th, 2020

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Ryan B Kyle, TX

I just canceled both my wife and I's subscription this month. We were both paying for the $30.00 plan ($60 total) and upon cancellation I was told I should refresh our profiles to get our latest score. Every time I logged on since APRIL it's been saying NO activity!! I just thought no news was good news. The gentlemen asked me if I was sure i wanted to cancel and I replied you cannot do it fast enough! I'm not sure where this so called "refresh" button is when I logged in via the mobile phone, but I cannot believe I wasted all the money for nothing in return!! I've used other credit monitoring sites in the past and never had this issue. STAY AWAY!!!!

4 years ago

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Reply from IdentityIQ

Hello Ryan, Thank you for your feedback. We want to apologize for the bad experience you encountered. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customers’ protection we require our customers to call IdentityIQ for information regarding their accounts. Our customer service phone number is 877-875-4347. Please give us a call.

Oct. 28th, 2019

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Crystal Ocoee, FL

If I could give zero stars I would. First the rep hangs up on me when asking when I still get the report I paid for be refund it. I was then told by another rep that I was told the following which wasn’t true. Long story short if you’re going to cancel they’re going to keep your money and you won’t get the report you paid for. They told me if I dispute the charges I would be committing fraud. They were closed on the day they charged my card. Really. Definitely following up a complaint with the NFCC see the BBB and the attorney generals office. The nerve of some people. After all they just work for the company they could care less about the quality control on a call.

4 years ago

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Reply from IdentityIQ

Hello Crystal, Thank you for your feedback. We want to apologize for the bad experience you encountered. We have messaged you privately asking for your email address so we could look further into this issue and reach out to you but we never heard back. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if they are not satisfied for any reason. For security reasons please call IdentityIQ for information regarding your account and experience. Our customer service phone number is 877-875-4347. Please give us a call, we'd like to make this right.

Feb. 11th, 2020

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Kara G Chickasha, OK

This company has truly been amazing! Only thing that doesn’t make sense is why the scores shown on here don’t match what the bank or lending companies show.

4 years ago

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Avalon Stenson Richmond, VA

I love how committed, dedicated and knowledge the customer care is , and don't mind explaining things to you and are genuely concerned about the customers Finacial success

4 years ago

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Christopher Hillebrand Rossville, GA

It sounded like they were having a party every time I called. When I spoke to the operator she asked me the same questions repeatedly, as if she didnt remember asking the same question one sentence prior in our conversation. Terrible customer service and terrifying to think these people would have anything to do with me or any of my personal information in any way... beware!!! *update* I received a call from identityiq in regards to this and was refunded the last 2 months service fees, expressed a sincere apology and explanation of their plan to mitigate the problems within. They stressed to me they did not want to end on a bad note.

4 years ago

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Anissa Jackson Saltillo, MS

Great protection, great customer service easy to manage website and very detailed oriented I would definitely recommend this site to anyone. Thanks Anissa Jackson

5 years ago

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Trazenski Baton Rouge, LA

I love the accurate information that I receive from identity iq I also enjoy all the features it offers as well as the different options I can choose from

5 years ago