IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.

The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.

The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.

IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.

The Good

  • Identity Protection
  • Affordable Monthly Plans
  • Comprehensive Identity and Credit Reporting Services
  • $1 Million Dollar Protection
  • Online Educational Resources

Identity Protection

IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.

The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.

Identity monitoring includes:

  • National and International Criminal Record Monitoring
  • SSN Trace
  • Enhanced Change of Address Monitoring
  • U.S.-Based Fraud Restoration Customer Service Team

Affordable Monthly Plans

IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.

The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.

Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.

The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.

The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.

Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.

Comprehensive Identity and Credit Reporting Services

IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.

Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.

Additionally, customers can see changes as they happen with the following daily credit monitoring alerts:

  • Change of address
  • Change of personal information 
  • Reporting of a delinquent account
  • Credit inquiries 
  • New public records
  • Judgments 
  • New credit accounts and loans

$1 Million Dollar Protection

IdentityIQ will offer up to $1 million in identity theft insurance for users.

If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.

If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.

Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.

Online Educational Resources

IdentityIQ provides an impressive amount of information regarding identity theft on its website.

These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.

Visit Site

The Bad

  • Time in Business

Time in Business 

The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.

The Bottom Line

IdentityIQ strives to provide a comprehensive identity security suite.

The company offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced identity monitoring services like social security monitoring and credit report monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.

IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.

Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.

One potential downside of IdentityIQ is that it is a younger company in the identity theft industry.

Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.

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User Reviews

Star Rating

4.2
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282 Reviews

Review Breakdown

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Keshia Cage

December 11th, 2018 DETAILS arrow_drop_down
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A waste of money especially if 7ou dont use the site

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TMiller

December 11th, 2018 Renton, WA DETAILS arrow_drop_down
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IdentityIQ is a very useful service! The customer service is OUTSTANDING and they go above the call of duty for customer satisfaction. Thank you!

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Kifle asfaha

December 7th, 2018 St Louis, MO

Since I join identity I have no problem and good service and excellent monitoring a lot of people that join this if you're not it was a lot doesn't cost alot office joint

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Annastasia Tuttle

November 30th, 2018 Kansas City, MO DETAILS arrow_drop_down
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Customer Service Reps are not the kindest and not very helpful.

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Antonio

November 30th, 2018 Garland, TX DETAILS arrow_drop_down
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IdentityIQ has provided me with nothing but great service! Any time I have called in for assistance, I receive friendly service and feel appreciated! The site is user friendly and easy for me to understand!

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Clayton Stevens

November 29th, 2018 O'Fallon, MO DETAILS arrow_drop_down
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IDENTITYIQ is Sooo Awesome 👍 Fast Response.Uptodate Information 24/7😁

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Carmen Dennis

November 28th, 2018 Rockford, IL DETAILS arrow_drop_down
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I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.

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Keith

November 28th, 2018 Hopewell, VA DETAILS arrow_drop_down
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I just use it for a basic credit check. IdentityIQ alerts me when anything happens with my credit. I just wish the service was a little cheaper.

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Warren

November 28th, 2018 Fort Lauderdale, FL DETAILS arrow_drop_down
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It’s pretty straight forward to use. If I didn’t have free credit report service from my bank, I would continue using it. Not bad at all.

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haloti kale

November 28th, 2018 Mesa, AZ DETAILS arrow_drop_down
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You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others

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Britney

November 27th, 2018 Yonkers, NY DETAILS arrow_drop_down
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I have been using indenitity IQ for a couple months now and I absolutely love it. Easy to understand my credit score and any help with customer service is great.

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Diego Villarreal

November 27th, 2018 Brownsville, TX DETAILS arrow_drop_down
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Identity IQ has been such an amazing help with their easy process to sign up and all the benefits such as their Identity Theft Assistance you are able to receive with their program, I highly recommend them to anyone monitoring their credit.

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Farshid

November 27th, 2018 Santa Ana, CA DETAILS arrow_drop_down
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Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it

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Cc

November 27th, 2018 Spokane, WA DETAILS arrow_drop_down
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Love the updates and very friendly reps.

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Charlisha

November 27th, 2018 Immokalee, FL DETAILS arrow_drop_down
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Your service has been accurate and very pleasing. Thanks

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SHARA WHITE

November 27th, 2018 St Louis, MO DETAILS arrow_drop_down
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IQ IDENTITY HAS BEEN REALLY HELPFUL IN MY TIME OF NEED. IT HAS GIVING ME THE CORRECT CREDIT SCORE AND THEY MADE SURE THAT NO HAD MY IDENTITY. I HAVE RECOMMEND PEOPLE TO THE WEBSITE .THE COST TO PAY IS REALLY CHEAP AND THE PRICE DOESN'T CHANGE AT ALL.

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Bonel Bastian

November 27th, 2018 Orlando, FL DETAILS arrow_drop_down
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Pretty good as far as keeping me informed.. Very helpful in my credit rebuilding journey and would recommend to anyone

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Alaa K

November 21st, 2018 Yonkers, NY DETAILS arrow_drop_down
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I like identityIQ due to the fact that it’s straight to the point and very simple to use at a reasonable price

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Donnyell

November 21st, 2018 Baltimore, MD DETAILS arrow_drop_down
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Been very useful.helped me in many ways.

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Kassandra velazquez

November 21st, 2018 Worcester, MA DETAILS arrow_drop_down
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I love the service, product and the customer service is amazing!

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Alaa K

November 20th, 2018 Yonkers, NY DETAILS arrow_drop_down
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I like identityIQ due to the fact it’s striaght to the point facts and simple to use, at a reasonable price.

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Everet Lake

November 20th, 2018 The Bronx, NY DETAILS arrow_drop_down
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Love identity IQ always keeps up updated with all changes to my credit

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Chantay

November 20th, 2018 Donaldsonville, LA DETAILS arrow_drop_down
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You’ll doing a good job,keeping me posted,with any unusual activities with my account. Thank You! It is well worth it.

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Wendy Hicks

November 20th, 2018 Baltimore, MD DETAILS arrow_drop_down
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This company is very thorough and I feel secure.

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Pinky

November 20th, 2018 Albany, NY DETAILS arrow_drop_down
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It helps monitoring credit score and it keeps me updated with the alerts and track of my credit activity. Totally recommend this service

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K. E.

November 20th, 2018 Los Angeles, CA DETAILS arrow_drop_down
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I really appreciate this site! They played an essential role in keeping a close eye on the improvement/progress and activities that were essential for a good credit score.

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Jerrel

November 20th, 2018 Gardena, CA DETAILS arrow_drop_down
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I Feel like this should be made public. identifyIQ has horrible customer service and public relations team suck: IdentifyIQ answer: Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback. My response Since you reviewed the call did you not hear me ask for a supervisor??? I then said never mind since your representative was being rude and yelling my name. Or did you conveniently leave that out of your reply??? Second I never said that wasn't in the service agreement, I never said I was charged before free trial date was over. I said its extremely SHADY and INCONVENIENT to have to call and cancel. It's not openly on the website. regardless if it's in a service agreement. Security and Protection? Did you confirm who was buying your service? That's BS... you do it so you can get people to pay for the subscription. Just like you discourage people to end their subscription by canceling all services that was already purchased. A good response could have been "we apologize for the negative experience, moving forward we will try to make our site and service more user friendly" But identifyIQ is too stupid to say that instead you want to try and point out how wrong the customer is or defend your Shady business practices. Regardless of your attempt to justify any of your company actions I WILL NEVER RECOMMEND OR REFER identityIQ dont waste your time or money.

IdentityIQ Logo

Reply from IdentityIQ

Nov 16, 2018

Thank you for your feedback. I want to apologize for the bad experience you encountered with one of our agents. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customer’s protection we require our customer’s to call IdentityIQ to cancel their membership. During enrollment you agreed to our terms of service agreement which states that all cancellations must be done by calling IdentityIQ only. Regarding your trial period, I was able to confirm you called to cancel after the trial period expired; your enrollment date was October 30th. As stated on the agreement and part of our trial period promotion, you must cancel within the promotion time frame to avoid any further charges. After reviewing the call, the agent advised that once the account is cancelled you will not be able to access the member site, you agreed and the account was cancelled. We encourage all our customer’s to maximize their benefits before the cancellation is processed in order for you to stay protected. Thank you again for your feedback.

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Jay Bunker

November 20th, 2018 Santa Fe, NM DETAILS arrow_drop_down
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I thought I had cancelled this service when I completed my work with a credit counselor, so When I got charged, I called to see why. They told me my account had not been cancelled. When I requested to cancel, they complied, but told me I would not get a refund for the month and would also no longer have access to my account. Any company that charges me for not providing service is a bogus business.

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Deanna

November 15th, 2018 St Louis, MO DETAILS arrow_drop_down
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I’ve received nothing but accurate information from this site.

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Lisa

November 14th, 2018 Edgewood, MD DETAILS arrow_drop_down
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Hello I am very happy customer knowing that my credit is under protection. I don’t have to worry about being victims of fraud anyone. As a Cancer Survivor my credit was the last thing on my mind until I was hacked IQ had gave me a peace of mind. Thank you IQ Continue your awesome work.

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Marian McDougal

November 14th, 2018 Gwynn Oak, MD DETAILS arrow_drop_down
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I saw an advertisement on Identity IQ so I decided to do some research and ask my son and two of my friends who has been with Identity IQ for a long time. They love it. Everything they said was trustworthy and encouraging.I joined on 6/11/2018 it’s the best decision I ever made. No problems signing in or out. Accurate and fast updates on your credit reports. Give you good advice on what you should do to increase your credit score. In my opinion the last two best and important things are Security and the monthly payment is very affordable. Thank You Marian McDougal

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Jen W

November 14th, 2018 Union, KY DETAILS arrow_drop_down
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They have kept me up to date on everything that is going on!

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Brenda Pratt

November 14th, 2018 West Palm Beach, FL DETAILS arrow_drop_down
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Overall experience has been wonderful. Whenever I needed assistance with any problem I had. IdentityIQ provided excellent customer service!

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Diiamond Dallas

November 14th, 2018 Arlington, TX DETAILS arrow_drop_down
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Using IdentityIQ is a reliable and fast service. Customer service is always there to help.

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Nicole Waters

November 14th, 2018 Philadelphia, PA DETAILS arrow_drop_down
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I would like to say that I am so happy that I decided to take control of my identity with this company I have no worries because IdentityIQ alerts me about any and everything I feel protected. I told everyone I know about this company and what they could provide and when it comes to your identity and credit you shouldn’t think twice!

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veronica woods

November 13th, 2018 Kansas City, MO DETAILS arrow_drop_down
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It is very affordable and I love the services you provide

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D3anene

November 13th, 2018 Crum Lynne, PA DETAILS arrow_drop_down
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It is keeping my update with all my credit changes

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Alberto Figuereo

November 13th, 2018 Lyndhurst, NJ DETAILS arrow_drop_down
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Hello my name is Alberto Figuereo I can tell you my experience with IdentityIQ. This gam have. Even a great company that really helps you organize and gain back the credit that you have loose because of collections agency. It really work the personal that works in IdentityIQ are very cordially and professional. I recommend that company with my eyes closed.

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Alexis

November 12th, 2018 Baker, LA DETAILS arrow_drop_down
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I love this product that was referred to me by my credit coach. Everything is accurate and so easy to understand.

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Kenya M Carter

November 12th, 2018 Baton Rouge, LA DETAILS arrow_drop_down
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I really like identity IQ it keeps your identity private and helps you keep up with your credit score

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Rodney

November 12th, 2018 Raleigh, NC

Helping me manage my credit life! Always glad to get the alerts on credit change or just letting me know that you are there in the mist of things!

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Ciara

November 9th, 2018 Raleigh, NC DETAILS arrow_drop_down
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IdentityIQ is a great tool when you’re trying to accurately track your credit history. They send you notifications with every change so that you can stay on top of what’s going on. Should you see something that looks suspicious, you’re able to act right away!

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None

November 9th, 2018 Vass, NC DETAILS arrow_drop_down
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So far so good , keeps on top of activity

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Marta Montellano

November 9th, 2018 El Paso, TX DETAILS arrow_drop_down
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This is the second time I use this company to truck my score because of the service and accuracy.

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Ricky jones

November 9th, 2018 Modesto, CA DETAILS arrow_drop_down
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I am totally happy with your service Keep the good job up

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Kevin Westbrook

November 9th, 2018 Greenville, NC DETAILS arrow_drop_down
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Great service for the money. Keep it up guys. Thank you.!!

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Jeffery Dixon

November 9th, 2018 Dike, TX DETAILS arrow_drop_down
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I really like how it breaks all my credit stuff down for me..

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Brandon Clemoens

November 8th, 2018 Oklahoma City, OK DETAILS arrow_drop_down
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So far this service has been excellent! IdentityIQ has notified me of any potenitonal threats and has promptly keep me notified as my credit score is being repaired.

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Judy Carrillo

November 7th, 2018 El Paso, TX DETAILS arrow_drop_down
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I would highly recommend this service. It is accurate a s very useful to have control over all three of your credit scores.

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Moira

November 7th, 2018 Lanoka Harbor, NJ DETAILS arrow_drop_down
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IdIq is a very good service. Very informative as well as a great tool for keeping your credit scores in check. I have referred people to them.