IdentityIQ

Good product, easy business and good customer service

I AM new to IdentityIQ. I am satified with their service thus far. I receive update as often as changes happen to my credit. I always know where I stand. I have had no problems with identity theft since the start of their service.

Thanks for clearing up some of the negatives in which I had on my report. I'm satisfied with the outcome of your services.

Identity IQ credit monitoring is the best thing around. They have truly helped me understand credit and how it is important to be protected against Identity Theft. Suggestions on how to improve my scores have worked!!!

We went hrough sky blue credit repair and they gave us a link to Identity IQ. Identity IQ had a deal at the top of the page for 14.95 which I thought was a good deal.. In the right hand column it had another price for 29.99 which had total written next to it. I was confused so before making my purchase I called Identity IQ and asked what was this about 29.99 and the girl who had such a strong accent said Oh don't worry that doesn't apply to you. Well guess what she lied and they did not take the 14.95 out but charged me double at 29.99. I was floored. I called back when they did this and they at least credited the money back after 3 business days. Then to top it all off I decided to give them the benefit of the doubt and do this for my wife. THEY DID IT AGAIN.!!!!!!!!!!!!! Talk about headache. They claimed I did not do my account through Sky blue however I did. Sky blue sent me a link or I would not have even known about their company. Needless to say these people are complete morons or they are dishonest. Check to see how much they charge you on your bank account.

Reply from IdentityIQ

Apr 19, 2018

Hi William, I am sorry this was your experience with our company. We take negative feedback seriously and would like an opportunity to remedy any outstanding issues with your accounts. It looks like you were enrolled in the $14.95 Sky Blue special promotion and that account is still active. I also see in our records that you originally enrolled your wife in a plan from the main website and not through the Sky Blue promotion and after being advised of this, were able to cancel that membership and get you wife enrolled using the correct Sky Blue link. You were charged $14.95 for your membership. You were also charged $29.99 for the membership that was incorrectly enrolled. This has been refunded to your account. I assure you this was just a case of not using the correct promotional link. We want to make sure that all the issues you presented are addressed, please let us know how we can help you further or if there is anything still outstanding.

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My experience has been amazing my credit score has improve and the liberty for me to check every month without impacting my score is a plus

Overall, very helpful.... always up to date and on point. Notifications are accurate when updates occur... will continue using them. Two thumbs up!!

A great way to keep track of your credit goings on. I log in every week just to check in.

Scam artists! I signed up for their free 30 day trial just to check my score. I called them well before the trial had ended and requested cancellation of my account. The lady that i spoke with informed me that my account would be cancelled. Next thing I know, I get an email from the company a few weeks later. So I go and check my bank account and they’ve taken the money out. The woman never cancelled my account! And now they won’t give my money back.

Reply from IdentityIQ

Apr 19, 2018

Nia, we take negative feedback seriously and want to make sure that all your concerns have been addressed. After reviewing your account it looks like you enrolled in a 7-day $1.00 trial offer on March 9th, 2018. This offer allows a consumer to try our service for $1.00 over 7 days. We do not have any promotions that offer a 30-day trial. By March 16th, we did not receive a cancellation request and your account was charged. We do see that you utilized our services and pulled your credit report and your last log in to your account was on March 17th. On April 9th, although you had fully used the services and did not cancel during the 7-day trial period, you were refunded the amount charged. Please let us know if there is anything else that is outstanding or if you need further assistance.

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Credit scores are not accurate. They use the Vantage score and not the Fico Score. Very few lenders use the Vantage Score. Vantage Scores can he obtained for free through Credit Karma.

Great customer service here. There are no dumb questions. Don't go anywhere else.

Very informative. Worth the $21.99 monthly. Gives you your credit scores plus more.

I feel like identity IQ has been very accurate with my scores and updating my information

Excellent customer service, fees are economical and would definitely be recommending Identity IQ

They let me see whats going on with my credit at all times and alerts me when things change always good to have someone watching your 6.

Very satisfied with the services that identity IQ provides to Thier customers, they are always looking for ways to better your credit and keep it safe .

This company is a complete RIP-OFF. DO NOT DO BUSINESS WITH THEM. They lock you into recurring payments. Then cannot backdate cancellations. You have to call back when it's about to expire, or you will be charged another month. If you choose to cancel immediately, you are still charged but will not be able to use the services for the rest of the month.

Great site. They keep everything up to date and always accurately report my scores!

updated service, last minute information, keeps you updated month after month of what is happening on your credit report. Thanks.

The service was great! I haven’t had any issues with the service. DW

Very good customer service. Accurate credit reports and alerts.

Ever since I signed up with IdenityIQ I have had instant notifications of my credit and I am now more alert than ever before! IdenityIQ has been very accurate and reliable and I recommend it to all my friends and family!

Great customer service!! Quick response thanks for everything

The best information I login everyday for check the información

I find this site helpful in keeping up with my credit score and identity protection. It was recommended by my credit guy and I recommend it to anyone looking for better personal protection.

Very reliable. I would recommend it to my family and friends

Excelent, good, efficient... pleasant ..

It's a nice system , that helps you track

SCAM!SCAM! Do not enter your credit card information to try free for 7 days! They don’t tell you on the company’s landing page, when canceling the 7 day trial , it can’t be cancelled online. You will have to call a customer service line that’s only open Monday- Friday. If the 7th day falls on a weekend they will CHARGE your card on the 7th day! STAY AWAY FROM THIS SITE!

I really like the format of the credit reports and that I get my scores refreshed regularly. The site is easy to use and my overall experience has been great

After I shopped around, I found that Identity IQ made me feel like a valued customer. Thank you for treating me like a person instead of a number.

Identity IQ keeps me informed on any credit score activity through alerts and through their portal. I’ve used other companies & they are by far the most accurate. This is the first time that I’ve felt like a credit company actually had my back and cared about my credit profile. And the customer service is great! I’m very satisfied with IDIQ.

I like getting the alert emails when something has changed on my report. I like that I have access to my score and I'm able to keep on eye or have an idea on how my score is doing.

I like that I can view my credit scores through identity IQ over time and see the changing trends through the website. Using the site is easy, and I've learned more about how credit is reported

Good customer service and I use it to work on improving my scores.

Great customer service and user friendly website.

Horrible service. Credit scores are 40 to 50 points off and when I asked for a refund because I was denied a loan they told me too bad. Why would they even bother giving a credit score when it's lightyears away from reality?

Reply from IdentityIQ

Jan 23, 2018

Hi Larry, we are sorry to hear you were turned down for a loan. Our Credit Scores are provided to us directly by the Credit Bureaus. There are many different scoring models on the market and each lending institution can choose which scoring model they prefer to use. As stated throughout the website, IdentityIQ provides the Vantage 3.0 Score. Hope this helps clear up any confusion regarding credit scores. Best of luck.

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Everything was ok, till I cancelled. I was using a credit repair service that uses this to see real time credit changes on my report and adjust their dispute process as needed. A few times I had to contact customer service for different reasons. Each time they did what I needed with relative ease. I went to cancel today because I no longer am getting my credit repaired and they told me I can not access the content anymore once I cancelled. I asked for a prorated refund since I was only 10 days into my billing cycle. She told me no, that I would have to call back at the end of the cycle to cancel. I, like most have a busy life and will probably forget to cancel and get charged another month of service and have the same issue again. Just beware, if you cancel early, you WILL NOT get a refund for the service you did not use

This company charged my card 3 times in a 20 day period for $ 21.99 that's supposed to be a monthly fee, not weekly. Breach of contract. I want a refund or the lawyers will be contacting you.

Professional and caring customer service. They’re processes allowed me to feel as though I had a handle on my credit issues. I’m a big fan of IdentityIQ.

Identity IQ has been a major help in protecting my identity and giving me the proper information to do so. I highly recommend Identity IQ!

After having some credit issues I shopped around most all of the credit sites out there. I found identityIq to be the most accurate of the scores I compared. I’m glad that I did. I found some recent errors and I was able to dispute them. I’m glad I chose them.

Identity IQ is awesome. When i call, the reps are there to answer my questions. My credit report is always up to date and the portal is really easy and reliable. Thanks Identity Iq for being the best !!!!

We use Identity IQ credit monitoring in order to coach our clients while assisting them in achieving their credit improvement goals. It is very easy to read and manage the account including tasks like resetting payment information. The pricing is affordable and they have great customer service. I highly recommend them for credit monitoring.

not sure if the scores where correct. Got dif. scores from other sources

They are very helpful and thy ehr great the service was good

They are very trustworthy and I trust they will get the problem resolved. However, so far, I paid for three reports and only two of them were showing.

Their representatives are very knowledgeable and it was the best choice to get my credit right.

The company's customer service has been good. I use them to monitor my credit and to get a copy of my credit report and credit score.

I started with the free trial. I went in on day 6 which was a Friday to cancel however it was after 5pm. There is no way to cancel online you have to call. But they're only available by phone M-F 8-5. Therefore I was charged the 19.99 that I never wanted. Call today to cancel and even though I've now paid for another month I will no longer have access as of today. It is setup to take advantage of people. Sure I'll call back and cancel but we all know that we forget or god forbid it falls on a weekend and then bam another charge! Bad customer service.