TotalProtect
Is This Your Business?1.3
3.3
Overall Score
Author: Kalicia Bateman
Attention: TotalProtect is no longer available.
TotalProtect was owned by Cinch, but it has been removed from Cinch's offerings. Learn more about Cinch home warranty products and services.
Headquartered in Sunrise, Florida, TotalProtect Home Warranty prides itself on high customer satisfaction with the mantra of "predictable, honest coverage." The company's goal is to eradicate any confusion about what services are covered and to be as open and accessible as possible.
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Pros
- 180-Day Guarantee
- 24/7 Service Line
- Versatile Service Plans
180-Day Guarantee
When a technician representing TotalProtect comes to repair an appliance at your home, that appliance is guaranteed for the next 180 days. This means that if an appliance has the same problem within six months, it can be repaired again for free. This is a substantial promise, especially compared to other companies we've seen that will charge the standard service fee regardless if that appliance has recently been repaired.
24/7 Service Line
Customer representatives from TotalProtect are available twenty-four hours a day, all year long. This can provide peace of mind for situations such as those midnight appliance emergencies.
Versatile Service Plans
TotalProtect offers three different plans: an Appliances Plan, a Systems Plan, or a Combo Plan which offers everything from both the Appliances and Systems plans. Deductible fees are also adjustable.
Cons
- Unclear for Real Estate Professionals
Unclear for Real Estate Professionals
TotalProtect seems to have plans geared toward proactive homeowners that aren't working through a real estate professional. But for a real estate professional looking for special plans regarding buying and selling a home, there isn't much information.
View Best Home Warranty Companies
The Bottom Line
TotalProtect Home Warranty offers an array of services for customers with lots of upfront information and flexible pricing. The 180-Day Guarantee on repairs is also attractive and demonstrates a caliber of high customer service. Although warranty plans for real estate professionals are a little unclear, TotalProtect's compatibility with the Prism app and 24/7 call center services also scores high marks for us. However, TotalProtect is unclear about warranty plans for real estate professionals, and the company has mostly negative consumer reviews, giving the company a one and a half review star rating. Overall, we recommend doing more research and going with a home warranty company that has better consumer reviews.
