Select Home Warranty: Read 3,943 User Reviews From Real Homeowners

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Verified Customer

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Alan

I had a water heater problem. They took care of it in a timely and professional manner.

4 years ago

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Stacey Carroll

I have had multiple issues with their coverage and what was in the 'fine print'. Seems they'll do and say whatever time get you to buy a plan but the follow up is more than disappointing.

4 years ago

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Kimberly Mares San Antonio, TX

We have had a good experience with this company. We had one claim and it was handled wonderfully

4 years ago

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Verified Customer

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Mario R. Gonzales Tucson, AZ

They have responded extremely well on the issues I've had that required their service.

4 years ago

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Max Moore Fayetteville, GA

The worseWarranty company ever. Their contractors that they send out can't stand them. They don't pay their contractors. They make every excuse why something in your home is not covered

4 years ago

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Verified Customer

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Cynenthia Evans Bolingbrook, IL

The service is unprofessional and the contractors are clearly getting a kick back. They fraudulently provide diagnosis that are not accurate to prevent the company having to pay for repair/ replacement

4 years ago

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Verified Customer

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Mike Cleveland, TX

Poor customer service, lost water well pump during Christmas and they do not rush to get it repaired so I had to do it myself 2 days later. Even after stating I had a house full of people here for holidays. Pitiful service

4 years ago

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Verified Customer

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Shedana Patterson

Every item i have called in for service, has never been serviced. I've been told because of my residential location, they can not find a Company under their Contract that Service my area.

4 years ago

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Verified Customer

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Cheryl Vickrey Wasilla, AK

Waited for a week and a half still didn't get contractor. Acquired my own then denied. Never got contractor on second claim told to get my own contractor again. Canceled contract.

4 years ago

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Verified Customer

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Anderson Levingston Fort Worth, TX

Very easy experience using the warranty. Quick service and responsible companies worked with.

4 years ago

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Jane Bogoev Arlington, VA

They are well organized, client oriented and allow you to arrange your own technician

4 years ago

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Verified Customer

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Edwin

Trouble communicating, it takes multiple calls for problems. I have a warranty claim and there have been three visits and it's still not resolved.

4 years ago

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Verified Customer

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Glenn

Most of our claims were denied. They did not provide the service that we thought we would get. A lot of things we were informed would be covered are not covered.

4 years ago

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Verified Customer

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Tom

Service was prompt and professional and they responded quickly and got my problem solved.

4 years ago

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Nitin

They've always been available and courteous and helpful. They went above and beyond.

4 years ago

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Verified Customer

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Bobbiette

So far it's ok. Our air went out and we called and had some difficulty with the tech and we were out of air all weekend.

4 years ago

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Verified Customer

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Sylvia

They are very professional and prompt with what they do and how they help people.

4 years ago

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Philip

They respond to your claim quickly. I had a garage door problem. They sent someone out and it got fixed in a few days.

4 years ago

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Verified Customer

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William Hughes

Called when microwave did not work. They refused to try to have fixed. I had a neighbor who is an electrician fix it. It took him 5 minutes to fix a loose cord.

5 years ago

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Verified Customer

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Kenya

Timely resolution. They arranged everything with the servicer. I had to just be home

5 years ago

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Verified Customer

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Paul Tenney

Had to use them 1 time since renewing policy. Had a few rough spots to get through but worked out just fine.

5 years ago

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Verified Customer

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Scott

Standard home warranty company. Response times are slow and we had to find our own service company at times.

5 years ago

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Verified Customer

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Judy Forster

They have always been very responsive.and the repairmen, on time and professional.

5 years ago

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Verified Customer

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A. Hernandez

They assigned an incompetent contractor who misdiagnosed the issue with AC unit, I had to find somebody who could fix the problem on my own, then Select Home Warranty denied my claim for reimbursement

5 years ago

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Verified Customer

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anonymous

Horrible customer service. Does nothing to help customers and does it's best to not honor any claim filed. They give the run around and are not honest and very deceptive in their practices.

5 years ago

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Verified Customer

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Francesca

Select Home Warranty was the cheapest but they are horrible at getting back in touch with me. I've had an appliance break and had to call three times. They need to get better customer service individuals.

5 years ago

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Verified Customer

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Ann

It took forever when I did need to use a repair person but they did a thorough examination and he did have to do that.

5 years ago

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Verified Customer

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Michael Williams Loganville, GA

Our refrigerator was leaking and they came within a couple of day to fix it. Service is good.

5 years ago

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Verified Customer

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Joyce

My air conditioner went out. It cost me $3,800 to replace and they gave me $250 I do not think that's very fair. I won't be using them anymore that's for sure.

5 years ago

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Verified Customer

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Crystal

They seem to have the best options with everything. They called me back when it was time to renew.

5 years ago

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Verified Customer

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Cleveland

They provided nothing but denials. Nothing is actually covered. I ended up just buying the items I requested repair, and getting my own personnel to perform the work an services.

5 years ago

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Verified Customer

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Bob

When I needed a had service on furnace. Lag time was not hrs but another day. Though I got my own Serb. Took weeks to settle up and get reimbursed6

5 years ago

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Verified Customer

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christopher S wilson

We have had no issues with the company great customer service. They are pleasant to talk to

5 years ago

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Verified Customer

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Stephen Armstrong

Never paid my claim. Tried to cancel my renewal after 3 calls to them with no result I called my credit card company got refund in 3 days. LKater discovered many BBB complaints.

5 years ago

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Verified Customer

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Lula Aurora, IL

They tell you one thing and then they do something else. The guy came out to fix the ice maker, I paid a service fee and then come to find out, they weren't going to cover it.

5 years ago

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Verified Customer

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Anonymous Little Elm, TX

I had an electrical problem and the person that came here was not good. The issue wasn't fixed properly with one of the things they came for.

5 years ago

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Verified Customer

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anonymous Sun City West, AZ

I've had them here once. The people who came out to work had a horrible time getting the job done without constantly calling for their permission.

5 years ago

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Verified Customer

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Sharon Tallahassee, FL

They don't follow through and by the time you get a provider it's been a month. I just used them and it took them over a month to try and find a provider then I was told it wasn't covered and I still had to pay the $65.

5 years ago

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Verified Customer

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Robert Gilbert, AZ

I wish their sales would not call me to renew. Yesterday my pool filter broke. They were responsive when I called. The price has been good and no problems so far with the service.

5 years ago

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Anonymous Deltona, FL

It is as good as any other company. They check in on us every once in a while to make sure we don't have any viruses or anything in our computer.

5 years ago

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Verified Customer

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Michael Dundalk, MD

They are quick and nice. My washer went out and they came and fixed it within two days.

5 years ago

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Shana Teasley

Unfortunately we were scammed by this company also in Oct. 2021 ( 125 service fee). We pd 2279 upfront only to have every claim denied with fly by night companies coming in with the exception of a septic claim we pd up front, whilst my husband dug and covered trench from house to septic and we waited a yr for 400 refund… my last at with them ended up with me going to BBB and asking for refund cancellation, to which they told me they owed me 4.26 so I might as well finish my contract through 2027… of course with them Denying claims!! Disgusting company

10 months ago

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steve tarnowski Phoenix, AZ

Filed my first claim after a year of paying the premium. Have been without hot water for 4 days and still no Service Technician. The first company they "supposedly sent out" NEVER showed. Called and complained about their service and they said that someone would be out today to evaluate the situation......No show and No call back info. Called for the 2nd time and they stated that they will look into it tomorrow during normal business hours. Will be dropping this warranty company because as soon as my claim is closed. Terrible to work with!!!!

10 months ago

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Rebecca Hearn Gilford, NH

By far the worst company I have ever had to deal with, bar none. I filed a claim for my stove/oven on 8/28/2023 because the control panel stopped working. After TWO visits, and multiple out of pocket expenses, it has still not been fixed (10/16/2023). What is worse is that during the 2nd repair visit, my husband (who is a below the knee amputee on his left and partial foot amputation on the right) had to help pull the unit out with the repairman. After which the repairman determined an additional part was needed. So they put the unit back. The repairman was great but I watched him spend 30 minutes just on the phone with this company trying to get the additional part approved. Bad service on your part. That same night, we noticed that the downdraft fan was on low and since the control panel buttons do not work, we had to shut the power off to it completely at the circuit breaker. Then I noticed the glass top has a large crack across it. Since we haven't used it, I am sure it happened during the "repair". I just called Select Home Warranty to talk about the additional claim and was told this would not be covered nor will the other repair. So now I am out all of the money I spent paying for this policy, the deductible, and additional repair costs and I still have to buy a whole new range. The woman I spoke with whose name I could not understand, would not let me cancel despite numerous requests from me to transfer to member services. She kept reiterating that I had the "Best" policy you offer. "Best" would have not let us go TWO months without an oven and the fact that the crack happened during the repair is ridiculous. She was not nice. If anyone reads this, do not go with them. They called or emailed me every other day to get an update on the repair. That is information they should have their system from the repair people.

1 year ago

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JackBuh 365 Lexington, SC

0 would be fair! I'm quite surprised by the positive reviews Select Home Warranty receives because my personal experience has been far from positive. I submitted three claims for my garage door opener, water heater, and kitchen disposal, and each one was denied. I'm left wondering if these denials are automated or if there's a human involved in the decision-making process. To make matters worse, when I called for clarification, I received conflicting information over the phone, only to be denied again via email shortly after. When I was initially shopping for a warranty, I did receive some warnings about this company, but I was swayed by the positive reviews. Trust me, those reviews are misleading, and Select Home Warranty seems to make grand promises just to get you to sign up.

1 year ago

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Emily Ardolino Del Valle, TX

THIS COMPANY IS A SCAM. DO NOT BUY!!! They sent a tech to my home who took my $1100 built in microwave to repair it, then never returned it. SHW refuses to give me any business information about the tech they sent to my house except a phone number that is now disconnected. For every claim I made they either deny it or offer pennies on the dollar for what their tech says it will cost. They refuse to give you anything in writing. They should be paying me for the time and headache I have spent getting the run around from their client service reps. Oh, and did I mention the stolen microwave? THIS COMPANY IS CRIMINAL. Someone needs to shut them down.

1 year ago

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justa person Pflugerville, TX

Description of BBB complaint: on select home warranty called company on 7-2-23 in 112 degree texas heat wave as the digital thermostat stop working they sent out an ac company and they said its a digital thermostat issue get a new one and to stay on this company cause they wont pay. I ordered a Lennox 15z69 thermostat from ebay for 323.01 that i installed and got working they said they would allow 150.00 this was in JULY 23 its now 10-23 and no check for 150.00 have callled 10x and sat on the hold for the 800# only to be answered by someone in INDIA you cant uinderstand and they cant understand your english there is so much chatter in the background it sounds like a damn zoo you send 575 a yer for a home warranty pay 75 for ac guy to come out then eat the 323.01 thermostat and wait for a 150.00 check sounds like bs well it is somebody needs to investigate these theives and send 10000 fleas to infest their armpits desired settlement - shut down this business and bomb the remains Desired settlement: Refund shut down this business and bomb the remains Money paid to business: 575

1 year ago

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Roy Wells Crestview, FL

Total scam company. They promise you in the big print and take it all away int eh fine print. Yeah you can file a claim online 24/7, big deal it's 2023 why don't they have an app? Why can't you see work orders online? They have been "working on adding" that feature for over a year now. Their playbook for handling customers is stall, lie and promise, but then do NOTHING to help. I had one lady swear on the life of her 4 children she was not lying and dispatch would get a tech out on Saturday to fix my HVAC. It is over 105 outside and over 87 inside, they scheduled the tech to come next Tuesday, then they need 24-48 to "approve" the repair. They are a complete joke.

1 year ago

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Scott Bailey Phoenix, AZ

I bought a 5½ -year policy from Select Home Warranty (“SHW”) in Nov 2022 for $2500. On 7/21/23 my clothes dryer stopped working; Filed a claim online on 7/23; rec'd email & text messages on 7/24 that a tech would come 7/26 between 8am & noon. On 7/26: No show, no call. Rec'd email/text msgs on 7/27 that the tech would come 7/27 between 8am & noon. Again no show, no call. On 7/28 a tech arrived, diagnosed the problem & said he'd draft a report & send it to SHW, who would order parts & have them sent to me, then I should call the tech to come back to do the repair. On 8/4 we called SHW to check on the claim; were told the parts had not been ordered yet. We req'd they be ordered immediately & shipped overnight; rep said he'd see what he could do. On 8/15 we called SHW, were told they rec'd the report over 2 weeks ago: the dryer could not be fixed & they were waiting on a determination from their Resolution Dept. I req'd that SHW email me a copy of the report; they told me I needed to get it from the tech. Left several messages for the tech but have not rec'd any reply. On 8/16 (today) I rec'd an email saying they had approved a $185 reimbursement (my dryer is 5 yrs old & cost nearly $700), but I must repair or replace the unit myself, send SHW the “paid invoice”, and then wait to receive a “Reimbursement Form” to sign/return before they'd send a check. So I've been without a clothes dryer for nearly a month & it's still broken. I emailed SHW to cancel my policy & expect a full refund. There's no reason my dryer can't be repaired, the tech missed app'ts & I have not rec'd the report. The delay is delay & their rep gave us erroneous info re: parts. No one followed up on the claim, their offer is insultingly low & requires unnecessary paperwork. SHW's website says “We’ll repair your covered item. You’ll pay a minimal service fee. It’s that simple.” This is completely false; nothing has been simple about this claim. I'm extremely dissatisfied with SHW. I'm curious to see how they respond to my request for a full refund; if they resolve this matter acceptably, I'll come back & revise my review. Until then, I would strongly advise NOT purchasing a home warranty from this company.

1 year ago

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Chris Van Egmond Mesa, AZ

I have an air conditioner with a broken TXV valve from normal wear and tear (according to technician sent). It was evaluated AM 7/13. Warranty claims they did not receive anything until Friday 7/14 -- yeah sure. It is now 7/22, and I have not received a verdict email, despite 3 separate promises that I would if I waited 2 days, or 1 day, or hours. I was also promised a call back by supervisor which did not occur. The AC is partially functioning, but we have been left with the house between 85 and 90 degrees since then, in Mesa AZ with highs 110+. I called 3 times and got "keep waiting, we've escalated" with promises of a verdict which never came. The last time I talked with the rep for an hour. He said I had to wait, but I said I'd wait on hold and would not get off. First, there was no resolution. Then it was "actually there yesterday" - denied because freon was involved. I offered to pay for the freon and have the rest covered. They offered partial coverage and said the policy didn't cover installation $300+. They referred me to paragraphs in the policy that did not speak to that issue. It talked about not covering damage caused by bad installation. I disagreed, but just asked for coverage because of the 6+ days delay. They cited this line in the policy: 10.5. Delay. Select will not be responsible for delays in repairing or replacing a system or appliance resulting from events beyond its control. I admit I laughed out loud. It doesn't seem like an act of god beyond their control is involved. I have been lied to, delayed, partially denied. And forced to deal with all this. Over the phone they promised partial coverage, but I have no email. They advised me to fix it on my own and apply for reimbursement. After already saying they would deny it.

1 year ago

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