Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Robin Stoltz Nassif Los Angeles, CA

Richard Z in sales was very helpful and gave me his extension just in case I run into any roadblocks with claims in the future. I told him I had very bad experiences with 2 other companies. He was great!

5 years ago

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Heidi Williams Greer, SC

Jake, my consultant, was very thorough and helpful. He was patient and explained everything. I feel confident about my purchase and will be referring friends and family to Select Home Warranty. The peace of mind of knowing what's covered is worth the price.

5 years ago

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Clinton J Munson Saint Paul, MN

At the moment I have no idea other than to sign up was informative & easy. I can't say more than that based on not needing service of any kind till something acts up. Thank you

5 years ago

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Shirley Arnolde McAllen, TX

Spoke with Ray S about the Select Home Warranty. He was patient with my call and he gave me the answers I was looking for. The price is OK. I wish it was a little less as far as price is concerned.

5 years ago

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ROBIN Stoltz NASSIF Los Angeles, CA

I just signed up! Richard was very helpful and assured me I could contact him in future with any issues. Since I have been burned repeatedly by other home warranty companies, this was re-assuring!

5 years ago

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Karl Herchenroeder Bentonville, AR

Just got signed up!! Richard Z made the process quick and simple. He answered all my questions thoroughly, and locked me in with a great yearly rate. Looking forward to having my home protected by Select Home Warranties.

5 years ago

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Mario Dipasupil Sugar Land, TX

I did shop other Home Warranty and SHW have the best deal. Thanks a lot to Jeff S for making it easy as 1-2-3. I will recommend SHW to all my relatives thru Jeff S. Thank you Sir! Mario

5 years ago

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Joseph J Takacs Sanford, NC

Bruce A is a polite, informative, and great person; as I am sure ALL of your people are. He deserves 5 stars and a 5-10 dollar an hour pay raise. God Bless You All and Stay Healthy.

5 years ago

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Trevor Dillon Greeley, CO

Fred called at a great time and was considerate and concise with me. Answered my questions and reassured me any issues were to happen he would make them right. Outstanding prices and deals and amazing customer service.

5 years ago

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Edward Jayasinghe Herndon, VA

The representative Sam was so very helpful by offering me various packages which was for our mutual benefit. He was able to get me a very good deal. Will recommend to all my friends. Thank you

5 years ago

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Chris Turino Mission Viejo, CA

Greg T provided excellent customer service and answered all my questions quickly and accurately. I will be sure to recommend Select Home Warranty and Greg to my colleagues and family.

5 years ago

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Trina Birmingham, AL

The wait time for costs and approvals before reimbursement or payment of service is inconvenient. Don't like the choices for when to email or when to call it should be one method of communication agreed with the customer to avoid misunderstanding or giving the customer a feeling they are being ignored when they don't know they've received an email or to expect a call at inconvenient moments.

5 years ago

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Sadie Boise, ID

Exceptional customer service. Whenever I have called I have gotten my questions answered and they have always been very professional. On my claim, it was easy and fast service.

5 years ago

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Joan E Levinson

First contact re:dryer repair was discouraging but subsequent ones with plumbing issues have gone much better. I like the plumber you sent me on two occasions, not sure why he didn't come the last time (for a different problem), but the guy who came fixed it!

5 years ago

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Miss V Manvel, TX

I contacted Select Home Warranty and received immediate service. The representative was polite, knowledgable and sympathetic to my issue. I have always received good service from Select Home Warranty.

5 years ago

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K L Wright Wichita Falls, TX

Provided the multi year program although I was not looking for that program. I was told to take time to review and I could change program within 30 days and receive a refund of the additional amount. I requested to do an annual payment but I am confused on the refund because the original amount was a lot less. Still looking for the corrected contract to resolve questions.

5 years ago

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RICHARD WYMAN Prescott Valley, AZ

Abraham is an excellent customer service rep. Have you thought of cloning him and allowing them to handle all personal dealings over the phone...other than that, '' AIN'T NOTHIN BROKE, LEAVE IT ALONE ''

5 years ago

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walter skora Bella Vista, AR

Tom B did a excellent job in explaining the benefits of (me) enrolling in select home warranty for my Home coverage/protection. He was very detailed on what the best options were for me. I greatly appreciate his efforts.

5 years ago

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Melody-Lei Iwamoto Wailuku, HI

The representative provided me with a good deal for an annual contract. However, I turned down the offer because I could only afford on a month to month basis. Although that deal was for an annual contract, he was able to give to me for a monthly contract and a lower service fee.

5 years ago

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Julia Tabor

When my garage door opener failed to work, I called Select Home Warranty and the repair man was here in a couple of hours and evaluated the problem. This is my first experience with Select and I am very pleased.

6 years ago

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Dave Conley Temple, PA

Friendly and efficient. this is the renewal from a prevoius policy and I intend too keep renewing as long as we are in this house. Contactts have been efficient and positive. We are happy with tye service and opportunitiies foor additional discounts. Previouus contacts have been positive.

6 years ago

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Latifah Jackson San Antonio, TX

Great customer service they are a fraction of the cost than my old company. All of my appliances and roof are covered for under $40 a month. I would highly suggest a home warranty to anyone in a home, you just never know.

6 years ago

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Bonnie Farrell Kemp, TX

I'm a new enrollee, Jonathan my sales rep was very accommodating and went over all the different options with me. I haven't used their services yet but I like their customer service so far.

6 years ago

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Erich of Melbourne, FL Melbourne, FL

Great customer service. My claim was processed quick, and customer service was very polite in all my inquiries. Already feel good with this company after having switched from another company. Erich of Melbourne, FL.

6 years ago

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Faye Newport News, VA

The young man Steven K, helped me above measure, he walked me through and answered all my questions and showed so much patience and curiosity. There should be more people like him. Thank you, Mrs Hopkins

6 years ago

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Tara Lacic Lewisville, TX

I just signed up for the platinum plan today, so I can’t rate them on their performance yet, but I am happy with the price, coverage and copay that I am getting with them, compared to other companies that I have used.

6 years ago

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Joe Corvello Evans City, PA

I contacted the service desk with an issue with me water heater. Service rep was prompt to get my claimed filed and to find a local technician to service my problem. Great service and friendly customer service.

6 years ago

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Bessie L. Talley El Dorado, AR

Return of reimbursement is SLOW the information is readily received and they will tell you it has been taken care of and you call back weeks later and it's like you are just starting over, I work M-F and do not appreciate to have to keep checking on a claim, this is just another thing I do not have tie to keep up with and I'm payinf for this service.

6 years ago

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JAZMEN YOUNGBLOOD Clarksville, TN

I needed to find my contract which was emailed a while ago and within less than 5 minutes my information was verified, I got the email, I was told a hard copy would be st my house in 3-5 days and I was off the phone!!

6 years ago

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Maurice Wilson North Little Rock, AR

The representative took my call was concerned about my problem and very professional the Technician was top of the line he knew his job and was a pleasure to talk to my overall experience was a 10 ********** Thanks

6 years ago

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Karen Davis Savannah, GA

I have a ceiling fan in my master bedroom that has 3 speeds. The HIGH speed began to function as MEDIUM; the MEDIUM as SLOW, and the SLOW is almost non-existent. So I called Select Home Warranty to have it repaired/replaced. They denied my claim because "the fan is STILL FUNCTIONING". Apparently, unless the fan dies totally, they will not repair it. The contract states: "6.3.8. Ceiling Fan. This Agreement covers all modules, components and parts of ceiling fan affixed in the covered home necessary to its functionality. " Apparently, functionality is not considered gone even though it has LOST FUNCTIONALITY for the speeds it offers. Talk about double-talk rip-off. I feel really stupid for buying into this plan for 3 years. Would love to talk to the salesman who convinced me to go for 3 years.....

6 years ago

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Kathleen D Deven The Villages, FL

Great conversation with Agent Daniel. He did not push me into purchasing any contract. I allowed him to explain the benefits of a 5 yr long term contract, which I found to be the best deal.

6 years ago

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Nelson Carlo Howell Township, NJ

My call to SHW to cover my appliances in my home was handled very professionally and efficient by Jonathan S.i am more than satisfied with my coverage. I feel well very protected. Thank you!!

6 years ago

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Sam Lihue, HI

Very slow to assign a technician. Also the technician's they assign are flaky. After you log a claim, they will ask you to call you which defeats the purpose of an online claim process. I have warranty with my other houses with other warranty companies and I find SHW's process to be pretty crappy. With the other companies I get a technician assigned within 5-10 minutes and normally instant when you log an online claim. Process with SHW - Log a claim - Get an email from them Asking to call them - Call them - Basically they just verify everything you put on the online claim (What's the point) - Tell you- you will get an email - No email - you follow up - Tell you that you will get a technician in 48 hours - Finally get a tech - Tech doesn't call - Keep following up with Tech Contrast this with another company where I get a tech assigned nearly instantaneously and then a tech comes out either same day or next day and fixes the issue. I don't get why Select Home Warranty doesn't get that process. The warranty itself is great value but with the slow service it is worthless as I've just ended up getting other contractors do the work and paying them for it.

6 years ago

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Livia Pirsalehy New Orleans, LA

I made a claim to have my central heater repaired in February. They sent me a technician that took 3 weeks to try to fix the problem. My experience with the techs they send and I have had their insurance for 4 plus years is that they send people that are the cheapest and sometimes come in vehicles without a co. Logo. I usually end up getting my own company and then face another enormous problem getting reimbursed from select home warranty. They make you jump through a lot of hoops phone calls and email trying your patience to the max. Also they depreciate all appliances etc. I truly wonder if it is worth all the time spent and aggravation.

6 years ago

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Debbie Jordan Climax, NC

Select took my claim over the phone. Very pleasant transaction. The next day they called me back with a proposal which was satisfactory with me and my husband. The garbage disposal will be paid for but I must admit I didnt expect them not to install it which was a little disappointing . Overall good experience.

6 years ago

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Wayne Moody Indianapolis, IN

Sales person was knowledgeable and friendly enough but too aggressive. I mentioned several times that I wanted to talk it over with my wife but he just ignored my request and as a result I didn’t get two things that I needed coverage for our stand alone freezer and ice maker. I’m 67 years old and been married for 47 of those years and my wife and I always talk things over. The company I used in Georgia for 10 years I never had a claim to file but when we were selling our home one of the requests was a Home Warranty. Well I got a price from them but when I googled them I was terribly surprised with all the negative reviews that started with them denieing claims that homeowners had to go to great lengths to make them pay, so I went back and reviewed them further and they were way down the list while Select Home was at the top I called them and purchased at a higher price because I felt that my name was on this as well. But guess what when I googled this time in Indianapolis my old company was at the top. Select Home was third down but I went ahead and called them but now I’m not sure this was a good move. My old company gave me time to talk with my wife and even though the rateings had went down in Georgia from when I originally purchased my plan to being at the top in Indianapolis I feel that I might need to call them! I don’t like the old car dealer pressure techniques to sale. So now I feel somewhat confused. I will call them today and see how they respond to me adding these two things that will determine whether I stay or call my old company!!

6 years ago

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Donetta Westfield, IN

Select Home Warranty is a company that will take care of your home repairs in a timely way. Usually I can expect to receive an email the same day I submit a claim. It doesn't take long to schedule someone to come out and take care of the problem. Turn around time for repairs is usally within 2-3 days and I'm happy about that.

6 years ago

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AB Broussard, LA

From the time I called in, SHW sent over a guy with in 2 days. And he had my freezer fixed in less than 2 hours. He was very polite and professional. Even cleaned up after himself. Paid my deductible & I am a happy customer

6 years ago

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Marvin Cedar Hill, TX

I called because I hadn't received my contract and to update my account with a new card. Both Johnathan (Customer Serv.) and Abigail (Billing) were helpful in solving my issues. Johnathan emailed my policy within 2 minutes and Abigail update my account for future scheduled payments while allowing me to pay a current and future payment at one time.

6 years ago

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Tunnock Elizabethtown, KY

Kevin was very helpful. With getting me a good price that I can afford, I look forward to being with your company for many years to come. I just bought my house in November and I hope to having your company to service my needs. Thank you very much.

6 years ago

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Mandy Houston, TX

The customer service representative.was very kind and knowledgeable. 1 month ago I had to cancel my policy because I didn't close on a property. I found another property and was able to get the same discount and plan! I'm relieved and happy that it worked out

6 years ago

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Brian Warren Aledo, TX

The customer rep was very helpful and did what he could to earn our business. He explained everything well and was knowledgeable about their services. We plan on telling others about Select Home Warranty.

7 years ago

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shirley redford Downers Grove, IL

David was a Very polite young man. He explained everything very well and he answers my question without hesitation He knew what he was saying and doing I am a new customer , so I can’t give a review of the company

7 years ago

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Floyd Lewellen Mesa, AZ

Sam M was a tremendous help with my decision in purchasing a home warranty for my home. I recommend him to be the one to assist anyone in their finding a protection for the largest expense they acquire.

7 years ago

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Christopher Hayes New Braunfels, TX

My sign up was fast and professional. The sales agent ( Sam M.) was so nice and very knowledgeable. I would highly recommend this company if all their sales people are like Sam.

7 years ago

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Lisa Batie Covington, GA

I had an excellent experience with Select Home. My representative Sam M. was very knowledgeable and courteous. He made sure that any question about my plan was answered and gave me a great rate! Job well done!

7 years ago

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Ronda Godard

Quick response to quote. Knowledgeable customer service. Best rates with best coverage out there! Low rate for service call deductible and no hassle to get a real person that speaks English on the phone :)

7 years ago

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David Wyrick Dallas, TX

I spoke with Brad today to get a home warranty details for my house and for my buyer. He was very helpful to go over details and give me a good rate. Thank you and looking forward to do more business in the future.

7 years ago

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Alice Kay Peyton, CO

William worked to give me the best policy at the best price. In order to do that, he asked if I was a senior citizen and if my husband or I was in the military. His diligence was appreciated as we are on a fixed income.

7 years ago

Select Home Warranty Reviews