Select Home Warranty Reviews

I strongly advise caution before signing up with Select Home Warranty. On the surface, their plans appear comprehensive, but the reality is very different. The policy language often contradicts itself, and there are so many hidden loopholes that almost any claim can be denied. Their claims process is slow and frustrating — even small, straightforward claims take forever to resolve. Communication is poor, responses lack courtesy, and more often than not, claims are rejected for vague reasons buried in the fine print. In my experience, this warranty has been a waste of both money and time. The coverage sounds reassuring when you sign up, but when you actually need support, you’ll quickly discover that the protections are far weaker than advertised.

We are currently trying to file a claim regarding plumbing that backed up into our home. We have 2 kids under 2 and I am 3 weeks postpartum. We haven't had water for almost a week and sewage backed up into our home. We can't do anything until the warranty company gets back to us. It took 3 days for the technician to come out and they told us it will take another 2 to (possibly) get approval for the technicians to fix the issue. A plumbing emergency that obviously isn't quite important enough for the warranty company. What a waste of time, money and energy. We also previously filed one claim in the summer, which they denied us, claiming the technician they sent out said there was mold on the HVAC unit. The independent contractor we had come out after we were denied said that there was no mold on the system. We ended up having to pay for it all ourselves.

This is my first home warranty policy and I had a horrible experience with Select Home Warranty and I will never choose this company again. CLAIMS TEAM: I had an issue with my kitchen faucet during mid of Dec 2019 and called up the claims team to file a new claim. I have not been assigned any technician for the first two weeks. Everyday when I call them to follow-up on my claim they keep saying it will take another 24-48 hrs to get the technician assigned. Later they assigned me a contractor company in the first week of Jan 2020 and When I called the contractor company to schedule an appointment I have been told by the contractor company that they no longer work with Select home warranty. I called the Select Home warranty again and told that the contractor assigned is no longer work with select home. Then they said they will assign a new contractor in next 24-48 hrs. After one more week of frequent calls with select home I got a new contractor company assigned to me last week and when I called them to schedule an appointment they said that they no longer work with Select home (it seems to be same company they previous assigned me but this one has a different name). As it's already a month so I took the option of choosing my own contractor and the approval process took another one week to get it approved. It's totally been 40 days to fix my faucet issue through home warranty that too with my own contractor. SALES TEAM: My realtor worked with this company to set-up my policy initially during Oct 2019 so I was not aware of the add-ons chosen. Recently I had an issue with Kitchen Faucet issue in my home and I have to contact the Select Home warranty to assign a technician that time they told me that my policy don\'t have Plumbing fixtures add-on so I have to purchase that for additional $65. Later the sales person convinced me to get an additional 2 years coverage and plumbing fixtures added to my policy($770 + $65). After that callWhen I went back to my initial policy confirmation document I noticed the plumbing fixtures was already there in my coverage. When I called them to request for my $65 refund they were arguing with me that I don\'t have that coverage initially and not ready to listen to what I saw in my policy confirmation document. I have to call them everyday in a week asking for the refund which was really frustrating and I stopped calling after a week and finally I figured out it could be a typo error in the policy document in which they mentioned ""Plumbing Fixtures"" instead of ""Roof Leakage"" (which is a free of charge) in my initial policy confirmation document. Later I found Roof Leakage was also not there in my policy coverage. when I called to enquire about that I was requested to purchase some additional policy offers instead of resolving my problem. I got the roof leakage added in my coverage finally after talking to 3-4 people with Select home warranty in the same week. The bottom line is : Why the Claims team is not responsible for assigning a proper technician and why they are not even aware of a contracting company they stopped working with them (twice). Also I am wondering how easily the sales team is sending an incorrect policy information to the customer and they are selling more stuffs to you when you call them to resolve your existing problem. This is my first ever internet review you should realize how much frustrated I am to come and log my first review.

They are the worst company & I hope no one ever signs up with them again. I called them for my washer & they would only 'reimburse' me $150 of buying a new one. Then I call them for my air conditioner; they covered the leak but wouldn't cover putting freon back into the unit. That's most ridiculous thing I've ever heard. How is an air conditioner supposed to cool without freon?? So I paid $125 deductible but then had to pay $220 for the freon. They were out $15 after I've been paying them $49/month for over a year. Then 2 weeks later when they had to come back out for the A/C I was assured that it was covered under the same deductible. But then they said I had to pay that because the technician found another part that needed replaced. It's their technician & how am I supposed to make sure he checks everything the first time?!?! These people are crooks!! I have cancelled my policy & hope everyone else does as well.

When our dryer broke down they were good about fixing it. However, when we had problems with our air conditioning system it was a different story altogether. They want proof of maintenance records they say on All items of your home other wise according to their contract you are given $150.00 towards repair. This is not what we were told before entering into contract with them. They were Very quick and Very persistent that we pay for a full year to get 1 month free. They never even sent the contract which they claimed they did and said it was my fault for not requesting it which we did numerous times. They are Very deceitful and after spending 1 year with them I would not reccomend them if they were the only home Warranty on the planet. They claim if I send them our home inspection the will keep the case open. No way. That was not said at the beginning. The only thing they kept telling us that if Anything breaks down, large or small we pay the $60.00 service fee and they repair or replace for no extra cost. It's a lie !!!

I made a claim on both my washer and dryer within the first three months of my warranty. I was charged a service charge for both appliances. One appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedzOne appliance was fixed and the other was allowed but was outside of my limit within the first three months of the warranty. On the fifth month of my warranty I requested that the second appliance the dryer be repaired and it was denied because apparently the washer in the dryer are considered one appliance. If this is true why was I charged to service charges in the first request and deniedIn the second request? This is a bogus organization.

I have found them to be a fraud. I had an appliance stove top, I called them, they sent out there repairman, paid him the required fee he diagnoesd the problem to be with the power coming into house as bad, called Entergy electric supply, they were responsive within 30 minutes they had there representative to my home, he was extremely knowledgeable and through he walked me through the power supply and showed me the amp readings from the primary to my panel and what I was getting from the panel to my home. I then called SHW I then called SHW electrician for 2 days ,I then called SHW and ask them to try and reach their electrician and after several attemps to reach him they then called me back and informed me that they could not reach their electrician and if I knew a electrician they were giving me the authorization to work with my electrician. I called my electrician and he quickly found that the cook top control panels were bad and told me where to go to get the parts. I then ordered the parts and once they were in my hands to call him back and he would install them. He also told me that I would save money by ordering and picking up the parts he would only charge for one service call, They sent the wrong part and I had to have the part reordered and they got the right part on the second try. Even with the mix up my electrician only charged me for one service call when he reall was at my house 3 times to complete the repair. Now I turned in all the receipts with the labor bill from my electrician the total came to $465+ and after many go arounds with SHW they sent me a check for $186+ for the second time and I still have not returned it I am waiting for my attorney to tell me how we will proceed. These people pay some entry level person to relay messages but I am so disappointed and frustrated but I will continue to pursue though it is costing me more than $400 but I will make them keep there word. This is a HORRIBLE company. They are a bunch of order takers but crappy service. The electrician they sent was shabbily dressed and uninformed.0

It appeared to be a lower rate and that they would cover a lot but there are a lot of exclusions that end up costing a lot of money. It irritates me that they need the guy to get on the ground and figure out whether or not it is covered, that is something that should be covered before they are dispatched. I just want them to get their act together. I don't think they are adequately screening their contractors. They are also more or less not trying to cover things, you call and the person on the phone tries to make it seem like it is your fault or something you did. It is adversarial situation and they need to cut that out.

The company is full of liars, and will tell you whatever to get your money. I pay a year in advanced and have been lied to and screwed over not once but twice from this company. They screwed me over on my fridge for around $500 and I told them I would give them another chance. When my HVAC unit went out they then screwed me out of $1200 cause they would "Only" cover damage cost yet we had to put a new unit in "Cost me $5200" for a new unit. Ohhhh also they wouldn't replace my fridge because the person who suggested us to get a new fridge didn't write " needs a new fridge" on the paper YET I heard him state to them and the lady said she was typing it"Lied" that he felt the fridge should be replaced due to age. I would highly highly recommend using a different company!!! For they will lie right to your face 'Bunch of crooks" I am currently waiting for my year in advance subscription to be over so that I may find a better company that actually doesn't LIE to there customers!!! I honestly would have canceled already but they then take money from your account for early termination fees, I figured they have already been stealing from me no point and letting them steal more money.

they don't fully disclose what or what not is covered. Be careful and read carefully all the fine print if you don't you will find out alot is not covered. I had a water heater leaking at the bottom because of its age, they said not covered so what's the good of having a warranty product. They also don't cover a/c checkups, they say we will repair when broken. the point i make is find something small and replace a part that is soon to go out and then save a major repair. Also check your contract, they don,t cover freon that is needed in your unit. also read the fine print they anly pay 150 dollars the first year of the contract. BE CAREFUL and READ all the fine print before you sign it. I will never use this company!!

Terribly pushy and rude sales people that will hang up on you. Deceitful salesmen who tell you not to worry and that if you cancel you can get a prorated refund, but fail to mention penalties and "Adjustments." Even the not-as-rude ones don't listen, talk over you and focus only on your money versus actually helping. Mainly, waited over 2 days just to get a call from an AC repair guy while my dogs were dying of heat and ended up calling someone else and just eating the $6k. Never should have gotten this warranty. Total waste of time, money, planning and frustration. Ridiculous deductibles and never any real help. Worse than used car salesman and not worth it at all.

I contacted SHW on 9/3/2019 in reference to my refrigerator - they outsourced me to R2B Appliances - I kept calling R2B - they never answered their phones - I left messages - they never returned my calls - I even sent emails - still to this day which is 9/11/2019 - R2B never responded. I was told by SHW that R2B would be out to my house on Sunday, September 8, 2019 (1st I was told between 12 noon and 2 pm) when I called SHW at 2:30 pm to check on the status of R2B coming - the time was then extended to 5:00 pm - at 5:15 pm I called SHW back to see where R2B Appliances where I was then told that the R2B is closed on Sunday's and they (SHW) don't know why we were told that the company would come out to do a service check on the day that they were closed. Mind you my husband spoke with Andre - however we wanted to speak with the supervisor - the supervisor refused to come to the phone - said that she was busy - we asked Andre to have the supervisor to call us back - as of today which is September 11, 2019 - the supervisor that worked on Sunday, September 8, 2019 still has not called us back. On yesterday I received two different emails (1) informing us that R2B definitely would no longer be the contractor (2) informing us that ChipSet 21 is now the new contractor - I called ChipSet 1 to set up a date and on yesterday, September 10, 2019 that company came out to do a diagnostic test (now this has been going on since 9/3/2019 so of course all of our food is spoiled) - ChipSet 21 told us that they would submit their report saying that the refrigerator is not working - so I guess we will just wait to see how long this pans out.

Not the company I thought they were. My garbage sink disposal was leaking and they won't send anyone out for that. They send they would just process a claim for a new one an send it to me to install. As if I a housewife is going to know how to install a garberator. So they processed the claim as a plumbing issue so I could get someone to come. Then someone finally came and they said it was the garbage disposal and was going to replace it but now waiting on an email approval which still hasn't come. Then I have water leaking put of the botton of my refrigerator so I asked for someone to come and they sent an email saying they won't send anyone cause its not a condensation or plumbing leak so they don't fix that. So I have to get my own technician to come and look at it. A joke especially when I'm paying them $400 a year. I wish I could cancel my warranty but they won't let me cause I'm locked in for a year.

I just purchased a home warranty with Select Home Warranty. The sales representative explained the plan for $375 per year. Then introduced another 5 year plan for $1875 with better benefits. Well, I took him up on the offer. My credit card was charged almost twice that amount. Called the company and spoke with the manager. He is taking care of the error as we speak. Thank you Select Home Warranty for the prompt attention . Will do a follow-up review in 3 days for an updated response.

My air conditioner didn't cool. The service man said there was a leak in the coil and it had to be replaced. Select said they wouldn't pay because they don't cover freon leaks even though they cover air conditioning systems. Some weeks ago I had a problem with the ice maker in my refrigerator. Again they said they cover refrigerators but not the ice maker. They seem to cover everything except what actually breaks.

The pool company they assigned has taken too long to diagnose and repair. Then they are making me pay up front and get reimbursement. Uptown pool says select has not been paying them so I have to pay the them and get reimbursement from select. This totally unacceptable. I will be looking for a different warranty company. Select also is only paying $400 of the the $473.88 it cost to get it repaired. So that means I am out the forty-five co pay and an additional $73.88 plus I have to wait to get the $400 from select.

So far I've had 2 claims neither of which have I been sent any reimbursement. I've received the offers of what would be paid and since these were highly in adequate for the amount of money I paid out of pocket for just one of the claims. Service response for emergencies was terrible. I plan on submitting a letter of complaint as well as posting on all my social media and I will also pass on to several realtors I know as well as family members. I will also post on yelp as well.

They are liars, and have loopholes of every kind to deny claims. Most recently, I had a problem with a very expensive built in microwave. They didn't even send out a technician! They just decided to send a check for $95 for me to send my own technician and seek to repair/replace myself. What kind of coverage is that? Some treatment for a customer who has EIGHT policies with them.

I put in a claim for a leak from my refrigerator and they tried to tell me what the problem was over the phone. I believe a tech should have been sent to my home to diagnose the problem. I also have cancelled my 5 year renewal, but will keep the coverage for this year. I was told that an email would be sent to me confirming my cancellation, but none has been received.

I was referred to J&M appliance. They scammed me financially and broke my dryer. My dryer was never repaired and I keep getting harassed by J&M appliance. I never even got my reimbursement check never even got my reimbursement check. I cannot believe the lousy customer service, My overall experience was lousy and I had to cancel my service due to being ripped off from the J&M Appliance. The company also switch parts on my dryer with broken parts and try to get me to pay out-of-pocket for repairs and I was told not to tell the warranty company my overall experience was a nightmare.

After they approved for our A/C to be replaced. I paid the money out of my pocket and it has been almost 2 years and still have not gotten any reimbursement from them. I emailed them several times. They requested information I sent US mail return receipt they claim they never received. I sent copy showing where someone had signed for the letter. Then they claimed they needed more into. I sent and never heard from them again, Two years is a long time to wait for them to approve reimbursement.

I've made calls about my air conditioner and they respond timely and appropriately. I've had the policy about two years. I called them and asked them to take a look at my AC when it quit cooling and of course within a day or so somebody was there told me what was wrong with it and once again Select Home Warranty wouldn't cover it. I am not very happy with it I am not renewing my policy and since I already spent the money out of pocket for the AC unit,

They consistently did not help me and put off work from being done. I had my air conditioner go out, and I live in the state of Florida. I had to call them sixteen different time to try to get someone out just to diagnose the problem that time they came out to diagnose the problem the person diagnosed the problem wrong and that's unable to fix it they never the company that collect chose never came back to fix the problem last time top that select using different companies that refuse to fix my problem I went nine weeks without air conditioning.

Yes they tell you that when you buy this policy that they'll have somebody out to fix it within twenty four to forty eight hours and it takes forever, weeks. They sold me a bill of good, they're fast talkers and I mean I was in business for myself in the home improvement business for thirty years and if I ran my business like they ran there's I have been out of business. They tell you one thing and then they do something else it's absolutely bait-and-switch.

I thought I was getting a better home warranty company than I previously had. Yes my washing machine broke and I was told when I bought the warranty and an extended warranty and I spent a load of money with this company and they told me that they would replace anything that washing machine was broken and when it came down to it they give me some all crap about what they can only give me a check for this much instead of actually replacing the appliance which is what I was told what happened. They are very difficult to work. with... I'm not pleased with this company at all.

The first time I tried to use my warranty, they never showed up and the second time, they did not want to cover the sot associated with the problems. They need to be more up front with their policies. The idea that they only cover the depreciated value of the parts is unacceptable because that would not replace the parts. Also they expect technicians to come out on multiple occasions rather than just fix the problem. I think that is not an acceptable business practice.

Be honest with people from the beginning. This is basically a fraud what they are doing. In the beginning, when I purchases the packets, it was if anything happens, we'll reimburse anything that needs to be fixed on your appliance. When I called to say I have a problem, they said they were not available and I had to pay from mu pocket because I was supposed to have my machine maintained for the last two years. That was never mentioned in the contract.

I have had some difficulties working with select home warranty in terms of how long it takes to get issues dealt with that should be covered according to my policy. There doesn't seem to be any follow up, I end up on a forty five minute phone call almost every time because I have problems. They are deceptive. I think the warranty should have a relationship with the service provider. I wouldn't recommend select home warranty to anybody.

Steer clear of select home warranty. Their coverage is very poor. My stove went out two and a half weeks ago. The tech had to wait for authorization from select home warranty and they never gave it to him. They promised a 24-48 hour turn around and they kept putting me off. I still don't have an oven that operates and they refuse to replace it. The reduced the value of my high end oven down to $200.

Don't want to pay for a fan motor on my air conditioner. I have had two policies for about 5 years only used one once minor pay out. They say because they added Freon to my unit to they will not pay on motor or labor. Bill 888.00 Freon was 395.00 I think they owe me the rest of Bill minus the deductible. Not a happy customer. Offered me 250.00 calling it a coursity pay.

They do not have enough contractors to service any claims in my service area (Clarksville/Nashville). Cannot follow contract guidelines to contact my property manager with questions. In addition, they respond to claims via email directing you to call a contact number. That number is another toll-free number that you have to navigate through to speak to a representative (with an extended wait time)

I had several problems specially when my ac broke in middle of summer and on weekends and couldn't get a technician till Monday tuesday then they said do it and we reimburse you it cost me 504 dollars but it they reimburse me for 150 and it took more than 30 days to get the money I never got meanwhile my 125 dollars payment was due I told them to take the payment from what you owe me they said no

They are a scam. They always have a reason why they can't pay it in a clause with loopholes in the country and they use them so they don't have to pay for what they promised you in the sales pitch. They don't care about people they will leave babies and Elders in the hot heat while repeating over and over after 48 hours we got another 48 hours before a supervisor can call you then never calls before they can move into approval then never approve. I paid up frount in all 2500 for 6years and we on year 2 I want my money back they never did a repair for me yet

I though they would save me money but there is no point for me to pay for the server and then pay for something to be fixed. I had a problem and it was the circuit board that was broken and I had to call somebody else because Select Home Warranty offered to pay only a hundred and fifty dollarrs of the three hundred and fifty dollars it was gonna cost.

I spend more money with ur company then if I had no warenty.they didnt tod me everything was gona be paid for other then the service charge .but they lied.they took 7 days to fix my ac becoz they forgot to tell me I needed to send pictures.i told them over and over I had 3 kids.i lost money at my job and I had to pay out of my pocket.so warranty at this point worthless and will not renew my contract.

Scam. Very costly mistake. I just renewed after the first year. Air conditioner (47 year old air conditioner!) wasn't working right or cooling. They sent THEIR person to look at it, it was denied. Btw his invoice stated $60 for the call, wouldn't provide me with any information as to the problems). I'm out many thousands of dollars to replace. I would NEVER RECOMMEND this fake warranty plan. I have a complaint in with the attorney general's office.

Have had to call several times for one claim because they wouldn't listen to me or the tech that did the work. Denied a claim based on inaccurate info. Even when the tech called and corrected and clarified it. Have since called 3 more times and still waiting. Been more than 2 weeks

I called for service on my refrigerator, the repair estimate was @ $500.00 and I was offered $125.00 towards a repair or replacement. If I had saved the money I spent on this worthless warranty. I would've have $500.00 + $60 service call fee to apply towards a new refrigerator.

They wouldn't fix the problem with my A/C unit and want my to pay the whole price. They only approved me for $150.00!! I would give them a 0 but it requires you to put something down!! I wouldn't recommend anyone to have insurance with them!!

They did not respond to my question for help. I sent a specific question after reading through the policy. Asked for an answer via email and all I got was a prompt to call them. I asked them repeatedly to answer my question via email as it required a simple answer.

Cannot get a tech to my home in a reasonable amount of time. Took 2 weeks for my gas dryer and I am on day 3 of no heat and contractors tell me they aren't receiving either payment for services or dispatch papers to do the job. Then the tech just don't show up

I've had nothing but poor experiences so far. The appliance repair companies you sent 1- stole our deductible and never returned our calls or came back to fix our appliance. The second company overcharged us and ripped us off. The entire process took months to resolve too.

Worst experience ever. SHW never discussed policy issues with me. Never called back when they said they would follow up. Agents claimed they couldn't see all note in files to reference. SHW lies and have me the runaround on approval because they finally admitted they thought I was lying about how I provided maintenance records.

I was told my warrant covered my fridge when I bought it but at point of repair, the service company was told my warranty did not cover my ice maker that comes from manufacture in the fridge. If you purchase a warranty have an attorney review first before you agree to anything.

The claim I submitted was denied. I spent almost six hundred dollars on a new water heater because the most common failure point, the tank itself, is NOT covered. I called to cancel my annual renewal and was promised a partial refund of my replacement costs. I haven't heard from them since and received NO refund.