Residential MD
Is This Your Business?1.2
3.1
Overall Score
Author: Kalicia Bateman
Residential MD is part of the Cinch Home Services family of brands.
Residential MD's home warranty services are only available through Cinch Home Service's partnership with Apollo Insurance. If you aren't an Apollo customer you can get home warranty coverage through Cinch Home Services.
Residential MD is a home warranty service provided by Cross Country Home Services, Inc. The company serves customers throughout 48 states and the District of Columbia. Customer service is provided 24/7/365 with unlimited claims and no unknown pre-existing condition exclusions; however, the company does have some coverage limitations, and customers may want to consider other options.
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Pros
- Unlimited claims service
- Free maintenance visits
- Appliance buyline program
Unlimited Claims Service
Residential MD does not have any restrictions on the number of claims that may be filed under the warranty. There are no exclusions for pre-existing conditions and no inspections are required for appliances to be covered. Claims may be filed either by phone or online.
Free Maintenance Visits
Customers who purchase the Residential MD Gold Plan are able to receive up to four seasonal maintenance visits per year with no service charge. This includes a 103-point checklist of items that a technician will review regarding the home's appliances and systems to make sure all equipment is running smoothly and efficiently.
Appliance Buyline Program
The company offers an Appliance Buyline Program that gives customers discounted pricing on name brand appliances and installation savings. Customers are given unique access codes by email for purchasing replacement appliances online. Purchased items can also be installed by scheduling an appointment with a company representative.
Cons
- Coverage limitations
- No mobile app
Coverage Limitations
Residential MD does not offer warranty coverage on certain items covered by similar marketplace competitors. The company does not appear to warranty pool/spa equipment, roof leak repair, well pumps, or septic plumbing. Other restrictions may apply on covered items as well. Customers are not able to use contractors of their own choosing for needed repairs.
No Mobile App
Residential MD does not offer its customers a mobile app for filing claims or making payments on purchased home warranties; however, customers are able to file claims online by visiting the company's website.
The Bottom Line
Residential MD offers customers a choice of two home warranty plans that feature unlimited claims, no required inspections, and 24/7 customer service. Free maintenance visits are available with the purchase of its Gold Plan. The company also offers an Appliance Buyline Program with discounts on replacement appliances and parts; however, warranty coverage is limited compared to similar marketplace competitors. There is no provided mobile app for filing claims or making payments but the company does offer an online claim service directly on its website.
