Priority Home Warranty
4.5
6.5
Overall Score
Author: Kalicia Bateman
Priority Home Warranty (PHW) is a fast-growing home warranty provider that offers easy, fast, and customizable solutions to customers. Launched in 2020, this home warranty company offers a variety of standard service contracts covering repairs for major home systems and appliances, in the event of a failure due to normal wear and tear. Consumers have three home warranty plans to choose from and can select the coverage that best fits their needs. Contracts are available month-to-month, annual, or multi-year.
Keep reading to learn more about this home warranty company or jump down to read Priority Home Warranty reviews from real customers.
Top Ranked Companies
Pros
- Priority Home Warranty Plans
- 30-Day Money-Back Guarantee
- Dedicated Account Managers
- Customer Portal and Live Updates
- No Home Inspection Required
- Contractor Options
- 90-Day Workmanship Guarantee
- Priority Home Warranty Reviews
Priority Home Warranty Plans
Priority Home Warranty offers a choice among three plans at affordable rates. This includes the Systems Home Care, Appliance Home Care, and Total Home Care plans.
However, PHW clients can also customize each plan to their specific needs.
| Systems Home Care Plan | Appliance Home Care Plan | Total Home Care Plan | |
| Clothes washer/dryer | ✔ | ✔ | |
| Refrigerator | ✔ | ✔ | |
| Built-in microwave | ✔ | ✔ | |
| Dishwasher | ✔ | ✔ | |
| Garbage disposal | ✔ | ✔ | |
| Oven/range/stove/cooktop | ✔ | ✔ | |
| Ceiling and exhaust fans | ✔ | ✔ | |
| Air conditioning | ✔ | ✔ | |
| Heating | ✔ | ✔ | |
| Electrical | ✔ | ✔ | |
| Plumbing/plumbing stoppage | ✔ | ✔ | |
| Water heater | ✔ | ✔ | |
| Whirlpool bathtub | ✔ | ✔ | |
| Ductwork | ✔ | ✔ |
In addition to Priority's standardized plans, a variety of optional coverage items are available for an additional monthly charge:
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For more coverage and pricing information, we recommend calling PHW or visiting the company’s website.
30-Day Money-Back Guarantee
If, for any reason, you need to opt out of your Priority Home Warranty plan, you can receive all money back within the first 30 days of your contract. In addition, you will get a prorated refund for the amount of unused time, ensuring that you only pay for the time that you used in your contract.
Customer Portal and Live Updates
Priority Home Warranty has made it easy to view, maintain, and place claims through its Online Customer Portal. The portal is user-friendly, making it convenient and easy for you to use and manage your policy. Priority Home Warranty even boasts that you can easily submit a claim in as little as 30 seconds.
However, that’s not all you can do through the Customer Portal. If you’re interested in knowing everything about your claim, Priority Home Warranty allows customers to live track their claims and get live status updates. The updates are great for keeping track of the following information:
- Who is coming to your home to do a repair
- Knowing your technicians whereabouts
- How long it will take your technician to reach your home
Dedicated Account Managers
Priority Home Warranty has a dedicated team of account managers that are available to provide you with service 24/7 any day of the year.
No Home Inspection Required
To be eligible for a Priority Home Warranty plan, no home inspection is required. The company understands that each home is different, including its appliances and systems, and therefore allows homeowners to sign up for a home warranty no matter their current condition. However, it is important to note that home warranty plan policies may include certain terms, conditions, and exclusions.
Contractor Options
As a homeowner, you can use an in-network service technician or choose your own. If you prefer to get your repairs done on your own, you can take cash instead.
Your contractor must be licensed, insured, bonded, and pre-approved by the warranty company.
90-Day Workmanship Guarantee
If the issue wasn't fixed, all work with this company's network of service providers is guaranteed for 90 days. This means that you will not need to pay any additional service call fee ($70) within that time period for continued work on the same covered item.
Priority Home Warranty Reviews
Currently, Priority Home Warranty reviews are limited, but most customers have been pleased with their experience with the company, resulting in a majority of 5-star reviews. In these reviews, customers most frequently mention the following:
- Quick claim processing times
- Reliable and trustworthy customer service representatives
- Competitive plan pricing
Based on the current number of reviews, we are unable to provide an accurate representation of this company based on customer reviews alone, but it is noteworthy that existing recent reviews are quick to praise the company’s plans and services.
Cons
- Not Available Nationwide
- Cancellation Fee
Not Available Nationwide
Priority Home Warranty is a young and growing company, but it’s not available nationwide. Currently, the service provider offers its services in the following states:
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Priority Home Warranty is currently working on expanding its service area. If it’s not available to you right now, it could be in the near future.
Cancellation Fee
If you read through Priority Home Warranty’s Terms of Use/Service Contract you’ll find that no matter when you cancel your home warranty contract, you’ll have to pay a $50 cancellation fee.
If you cancel within the first 30 days of your agreement, PHW will refund you the full agreement cost (minus the $50 cancellation fee and the cost of any claims paid).
If you cancel after the first 30 days, PHW will give you a prorated refund of the agreement cost based on the remaining term of your contract (again, minus the $50 cancellation fee and the cost of any claims paid).
The Bottom Line
Priority Home Warranty is a fast-growing home warranty provider that offers affordable rates and flexible home warranty service contracts. Depending on which home warranty plan you choose, Priority Home Warranty covers most regularly used major appliances and home systems that may break down over time. This includes things such as a water heater, HVAC system, heating system, and even things as small as a garage door opener.
For homeowners interested in knowing everything about their claim, Priority Home Warranty's Customer Portal is the perfect solution. Through the portal, customers can easily place, maintain, and view their claims. However, the portal also allows customers to live track their claims and get real-time status updates.
While the company does offer a 30-day money-back guarantee, just remember that there is a $50 cancellation fee.
Have you worked with this service provider? Let us know about your experience, with a quick review below.
