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Priority Home Warranty

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LAST UPDATED: July 30th, 2021

Priority Home Warranty is a fast-growing home warranty provider that focuses on offering easy, fast, and customizable solutions to customers. Launched in 2020, this home warranty company offers a variety of standard service contracts covering repairs for major home systems and appliances, in the event of a failure due to normal wear and tear. Consumers have a variety of home warranty plans to choose from and can select the coverage that best fits their needs. Contracts are available month-to-month, annual, or 15 months.

Priority Home Warranty works with a network of 10,000 local contractors and service providers. However, customers have the option to have repairs done through a PHW partner or the service professional of their choice. When a covered item breaks down, claims can be submitted easily through the online service portal or over the phone (answered in-house 24/7).

Once claims are submitted, you should hear back within 48 hours. In the case of emergency repairs, as agreed to by the company, services can be expedited.

Keep reading for pros and cons of working with this home warranty provider. 

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The Good

  • Customizable and Affordable Plans
  • Bonus Months with Annual Plans
  • Customer Portal and Live Updates
  • Contractor Options
  • 90-Day Workmanship Guarantee

Customizable and Affordable Plans

Priority Home Warranty offers a choice among three plans at affordable rates. This includes the Total Home Care, Appliance Home Care, and Systems Home Care. 

However, PHW clients can also customize each plan to their specific needs. 

 
Systems
Home Care Plan
Appliance
Home Care Plan
Total
Home Care Plan
Air Conditioning
 
Ductwork
 
Electrical System
 
Heating System
 
Plumbing Stoppages
 
Plumbing System
 
Water Heater
 
Whirlpool Bathtub
 
Microwave (Built-in)  
Ceiling and Exhaust Fans  
Clothes Washer  
Clothes Dryer  
Cooktop/Oven/Stove/Range  
Dishwasher  
Garbage Disposal  
Kitchen Refrigerator  

In addition to Priority's standardized plans, lots of optional coverage items are available for an additional monthly charge:

  • Central Vacuum
  • Ice Maker
  • Limited Roof Leak
  • Pool/Spa
  • Salt Water Pool System
  • Second Air Conditioner
  • Second Clothes Dryer
  • Second Clothes Washer
  • Second Dishwasher
  • Second Oven/Range/Stove
  • Second Refrigerator
  • Second Tankless Water Heater
  • Septic Pumping
  • Septic System
  • Stand Alone Freezer
  • Sump Pump
  • Tankless Water Heater
  • Water Softener
  • Well Pump

Priority Home Warranty offers services for the following property types:

  • Single-family home
  • Duplex
  • Triplex
  • Fourplex
  • Condo
  • Other

For more coverage and pricing information, we recommend calling Priority Home Warranty or visiting the website. 

Bonus Months with Annual Plans

Priority Home Warranty offers three months free for customers who purchase any annual plan.

This is a good incentive to pay upfront for an annual plan. 

The company is also known to offer additional promotions and discounted programs throughout the year, so be sure to keep an eye out for those. 

Customer Portal and Live Updates

Priority Home Warranty has made it extremely easy to view, maintain, and place claims through its Online Customer Portal. The portal is very user-friendly, making it convenient and easy for you to use and manage your policy. Priority Home Warranty even boasts that you can easily submit a claim in as little as 30 seconds. 

However, that’s not all you can do through the Customer Portal. If you’re interested in knowing everything about your claim, Priority Home Warranty allows customers to live track their claims and get live status updates. The updates are great for keeping track of the following information:

  • Who is coming to your home to do a repair
  • Knowing your technicians whereabouts
  • How long it will take your technician to reach your home

Contractor Options

As a homeowner, you can use an in-network service technician or choose your own. If you prefer to get your repairs done on your own, you can take cash instead.

Your contractor must be licensed, insured, bonded, and pre-approved by the warranty company.

90-Day Workmanship Guarantee

If the issue wasn't fixed, all work with this company's network of service providers is guaranteed for 90 days. This means that you will not need to pay any additional service call fee ($70) within that time period, for continued work on the same covered item.

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The Bad

  • Not Available Nationwide
  • Cancellation Fee

Not Available Nationwide

Priority Home Warranty is a young and growing company, but it’s not available nationwide. Currently, the service provider offers its services to those living in the following states:

Alaska Idaho Michigan New Jersey South Dakota
Colorado Indiana Mississippi North Dakota Tennessee
Connecticut Kansas Missouri Ohio West Virginia
Delaware Maine Montana Pennsylvania  
Georgia Maryland Nebraska Rhode Island  

Priority Home Warranty is currently working on expanding its service area. If it’s not available to you right now, it could be in the near future. 

Cancellation Fee

If you read through Priority Home Warranty’s Terms of Use/Service Contract you’ll find that no matter when you cancel your home warranty contract, you’ll have to pay a $50 cancellation fee. 

If you cancel within the first 30 days of your agreement, PHW will refund you the full agreement cost (minus the $50 cancellation fee and the cost of any claims paid). 

If you cancel after the first 30 days, PHW will give you a prorated refund of the agreement cost based on the remaining term of your contract (again, minus the $50 cancellation fee and the cost of any claims paid). 

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The Bottom Line

Priority Home Warranty is a fast-growing home warranty provider that offers affordable rates and flexible home warranty service contracts. Depending on which home warranty plan you choose, Priority Home Warranty covers most regularly used major appliances and home systems that may break down over time. This includes things such as a water heater, HVAC system, heating system, and even things as small as a garage door opener. 

For homeowners interested in knowing everything about their claim, Priority Home Warranty's Customer Portal is the perfect solution. Through the portal, customers can easily place, maintain, and view their claims. However, the portal also allows customers to live track their claims and get real-time status updates. 

To get the most out of this company's home warranty programs, paying upfront for a 12-month contract will net you three bonus months, which is great should you have any unexpected repairs. However, if you do end up needing to cancel early, just remember that there is a $50 cancellation fee. 

Have you worked with this service provider? Let us know about your experience, with a quick review below.

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Jeff Hogans Seattle, WA

Excellent service & follow through. They made sure we were contacted, that the repair was done and that we felt satisfied. It was wonderful to have someone watching out for us!

4 months ago

star star star star star

Felix Carmen Scranton, PA

Worth having the peace of mind! Always reliable and professional!

2 months ago

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Sam Roater Atlanta, GA

I was always treated and felt like family, With this company will be renewing for sure !

3 months ago

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Jackson Tratter Wilmington, DE

One of their sales representatives Marcus was very very helpful!

3 months ago

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