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Priority Home Warranty

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5.5

Overall Score

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LAST UPDATED: November 6th, 2022

Priority Home Warranty (PHW) is a fast-growing home warranty provider that offers easy, fast, and customizable solutions to customers. Launched in 2020, this home warranty company offers a variety of standard service contracts covering repairs for major home systems and appliances, in the event of a failure due to normal wear and tear. Consumers have three home warranty plans to choose from and can select the coverage that best fits their needs. Contracts are available month-to-month, annual, or multi-year.

Keep reading to learn more about this home warranty company or jump down to read Priority Home Warranty reviews from real customers.

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The Good

  • Priority Home Warranty Plans
  • 30-Day Money-Back Guarantee
  • Dedicated Account Managers
  • Customer Portal and Live Updates
  • No Home Inspection Required
  • Contractor Options
  • 90-Day Workmanship Guarantee
  • Priority Home Warranty Reviews

Priority Home Warranty Plans

Priority Home Warranty offers a choice among three plans at affordable rates. This includes the Systems Home Care, Appliance Home Care, and Total Home Care plans. 

However, PHW clients can also customize each plan to their specific needs. 

  Systems Home Care Plan Appliance Home Care Plan Total Home Care Plan
Clothes washer/dryer  
Refrigerator  
Built-in microwave  
Dishwasher  
Garbage disposal  
Oven/range/stove/cooktop  
Ceiling and exhaust fans  
Air conditioning  
Heating  
Electrical  
Plumbing/plumbing stoppage  
Water heater  
Whirlpool bathtub  
Ductwork  

In addition to Priority's standardized plans, a variety of optional coverage items are available for an additional monthly charge:

  • Central vacuum
  • Ice maker
  • Limited roof leak
  • Pool/spa
  • Salt water pool system
  • Second air conditioner
  • Second clothes dryer
  • Second clothes washer
  • Second dishwasher
  • Second oven/range/stove
  • Second refrigerator
  • Second tankless water heater
  • Septic pumping
  • Septic system
  • Stand alone freezer
  • Sump pump
  • Tankless water heater
  • Water softener
  • Well pump

For more coverage and pricing information, we recommend calling PHW or visiting the company’s website.

30-Day Money-Back Guarantee

If, for any reason, you need to opt out of your Priority Home Warranty plan, you can receive all money back within the first 30 days of your contract. In addition, you will get a prorated refund for the amount of unused time, ensuring that you only pay for the time that you used in your contract.

Customer Portal and Live Updates

Priority Home Warranty has made it easy to view, maintain, and place claims through its Online Customer Portal. The portal is user-friendly, making it convenient and easy for you to use and manage your policy. Priority Home Warranty even boasts that you can easily submit a claim in as little as 30 seconds. 

However, that’s not all you can do through the Customer Portal. If you’re interested in knowing everything about your claim, Priority Home Warranty allows customers to live track their claims and get live status updates. The updates are great for keeping track of the following information:

  • Who is coming to your home to do a repair
  • Knowing your technicians whereabouts
  • How long it will take your technician to reach your home

Dedicated Account Managers

Priority Home Warranty has a dedicated team of account managers that are available to provide you with service 24/7 any day of the year.

No Home Inspection Required

To be eligible for a Priority Home Warranty plan, no home inspection is required. The company understands that each home is different, including its appliances and systems, and therefore allows homeowners to sign up for a home warranty no matter their current condition. However, it is important to note that home warranty plan policies may include certain terms, conditions, and exclusions.

Contractor Options

As a homeowner, you can use an in-network service technician or choose your own. If you prefer to get your repairs done on your own, you can take cash instead.

Your contractor must be licensed, insured, bonded, and pre-approved by the warranty company.

90-Day Workmanship Guarantee

If the issue wasn't fixed, all work with this company's network of service providers is guaranteed for 90 days. This means that you will not need to pay any additional service call fee ($70) within that time period for continued work on the same covered item.

Priority Home Warranty Reviews

Currently, Priority Home Warranty reviews are limited, but most customers have been pleased with their experience with the company, resulting in a majority of 5-star reviews. In these reviews, customers most frequently mention the following:

  • Quick claim processing times
  • Reliable and trustworthy customer service representatives
  • Competitive plan pricing

Based on the current number of reviews, we are unable to provide an accurate representation of this company based on customer reviews alone, but it is noteworthy that existing recent reviews are quick to praise the company’s plans and services.

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The Bad

  • Not Available Nationwide
  • Cancellation Fee

Not Available Nationwide

Priority Home Warranty is a young and growing company, but it’s not available nationwide. Currently, the service provider offers its services in the following states:

  • Alaska
  • Colorado
  • Connecticut
  • Delaware
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Maine
  • Maryland
  • Michigan
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • New Jersey
  • North Dakota
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Dakota
  • Tennessee
  • West Virginia

Priority Home Warranty is currently working on expanding its service area. If it’s not available to you right now, it could be in the near future.

Cancellation Fee

If you read through Priority Home Warranty’s Terms of Use/Service Contract you’ll find that no matter when you cancel your home warranty contract, you’ll have to pay a $50 cancellation fee. 

If you cancel within the first 30 days of your agreement, PHW will refund you the full agreement cost (minus the $50 cancellation fee and the cost of any claims paid). 

If you cancel after the first 30 days, PHW will give you a prorated refund of the agreement cost based on the remaining term of your contract (again, minus the $50 cancellation fee and the cost of any claims paid).

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The Bottom Line

Priority Home Warranty is a fast-growing home warranty provider that offers affordable rates and flexible home warranty service contracts. Depending on which home warranty plan you choose, Priority Home Warranty covers most regularly used major appliances and home systems that may break down over time. This includes things such as a water heater, HVAC system, heating system, and even things as small as a garage door opener. 

For homeowners interested in knowing everything about their claim, Priority Home Warranty's Customer Portal is the perfect solution. Through the portal, customers can easily place, maintain, and view their claims. However, the portal also allows customers to live track their claims and get real-time status updates. 

While the company does offer a 30-day money-back guarantee, just remember that there is a $50 cancellation fee. 

Have you worked with this service provider? Let us know about your experience, with a quick review below.

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Call our recommended rep over at Priority Home Warranty below.

1-(833) 900-0340

Star Rating

4.6

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19 Reviews

Review Breakdown

5 grade

84%

4 grade

5%

3 grade

0%

2 grade

0%

1 grade

11%

Sentiment Criteria

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Service

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Bass Jr Johnny New York, NY

Called to get info and a quote for home warranty. Priority Home Warranty came with good recommendation. Got very quick response from Mark Y who was quite knowledgeable, had all the info on the quote and able to answer all my questions quickly. Took a day to think about the offer and when I called back Mark again had all the info I had questions about. We got the order done smoothly and to my satisfaction. Nice Mark, Glad to do business with you.

3 months ago

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Baetzel Makayla Secaucus, NJ

The agent I dealt with called me quickly with a GREAT monthly quote and added my grinder pump to coverage. I chose the Platinum plan. The phone call was quick, easy and I didn't have to sign anything to start coverage immediately. Actually they provide competitive service with affordable fee than other home warranty providers. 5 Stars!!! Thank you Priority Home Warranty!

3 months ago

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Baca Luke Secaucus, NJ

Priority Home Warranty services are the most trusted and the most admirable. It preffers the valued customers and facilitates them with payment in easy options. It is highly recommend for anything related to home appliances.

3 months ago

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Gary Buffardi Norristown, PA

My wife and I were in the early stages of finding a reputable home warranty company. After thoroughly researching other companies, and after having an extensive phone conversation with Daniel Price at Priority Home Warranty sold me with his professionalism and transparency. He was able to honestly answer all my questions and had a superior knowledge base. We have comfortably made a conscious decision to go with Priority H.W. due to a plan Daniel offered us that fits our long term budget. Daniel's timely call was greatly appreciated. Gary and Audrey B. PA

11 months ago

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Zinah Ghazi Atlanta, GA

Zero Star!! It’s NIGHTMARE! Don’t recommend it at all! I made a huge mistake purchasing policies as gifts to clients. They kept confirming my card won’t stay on file and I won’t get charged for their claims and renewal AND every time I check my bank I see many charges!!! Worst experience ever! And I have all communication on my email! Agent said we didn’t charge and after losing hours check with the bank they confirmed the charges but still didn’t get any refund for claims I never made!

3 months ago

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Raphael Garcia Lahore, PB

The tech Leo worked wonderfully. I asked for my claim one-day, the other day I found that my work was done. Appreciable...it is Highly Recommended.

4 months ago

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Curly Highness Ocala, FL

I enjoyed my session with Sean M who was very personable and knowledgeable in his field. He answered all my questions and eased my concerns so I could complete the transaction with confidence. I was very satisfied with all my discounts and the coverage that Priority Home Warranty provides. Pleasure doing business with you Sean!

11 months ago

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Izah Ramis Lahore, PB

At affordable and reasonable cost my all home appliances issues are resolved.. why do i not choose it?

3 months ago

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M. Nielsen South Bend, IN

They have straightforward plans to meet everyone's needs they are very helpful and quick to answer your questions and very quick at processing and taking care of your claims. I would recommend them

7 months ago

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Linda miranda Lahore, PB

There was a big setback facing me. I was lucky enough to be familiar with the manager Mark. His work cannot be denied. Highly recommended.

4 months ago

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cindy malone Ellicott City, MD

I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience” when I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back. I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis of needing an inducer fan, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?)and that would have been in your 30 day waiting period”. They called the motor breaking preexisting because the said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket. Now I see why nobody I know uses a home warranty. There is no point. Save your money!

11 months ago

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Jeff Hogans Seattle, WA

Excellent service & follow through. They made sure we were contacted, that the repair was done and that we felt satisfied. It was wonderful to have someone watching out for us!

1 year ago

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John Hudson Arvada, CO

Mark was very helpful explaining the program with me . I have had some bad luck with other companies

8 months ago

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Rafi Diaz Goldsboro, PA

The offer received was way better than any other insurance company in PA.

4 months ago

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Desmond DaCosta Portland, OR

The people seem warm and knowledgeable about there products and have very competitive rates. I am looking forward to see if they can live up to their, but so far I am very pleased.

1 year ago

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Frenchy LeMaire Saucier, MS

Talking to sales manager was very easy to got right to the point of what I was looking for and at an affordable price

1 year ago

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Sam Roater Atlanta, GA

I was always treated and felt like family, With this company will be renewing for sure !

1 year ago

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Felix Carmen Scranton, PA

Worth having the peace of mind! Always reliable and professional!

1 year ago

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Jackson Tratter Wilmington, DE

One of their sales representatives Marcus was very very helpful!

1 year ago